Total 3 programme director job vacancies in Customer Service category in EDB - SG SINGAPORE

The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.

The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
 

Project Delivery

• Review the project lifecycle (initiation, plan, execution, completion)
• Review project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues with Senior Management
• Monitor and report on project management progress
• Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management

• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management

The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.

The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
 

Project Delivery
•    Review the project lifecycle (initiation, plan, execution, completion)
•    Review project schedules, quality plans, budgets, and communication and risk management plans
•    Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
•    Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
•    Oversee the implementation of the project with regard to schedules, budget, manpower and quality
•    Resolve project overrun issues with Senior Management
•    Monitor and report on project management progress
•    Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management
•    Manage contracts and subcontractors
•    Effectively engaged stakeholders in project decisions and execution
•    Build long-term customer relationships by anticipating and exceeding customer’s expectation
•    Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development
•    Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
•    Be involved in pre-sale activities

Team Management
•    Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
•    Provide the project team with accurate information about business needs and priorities as well as details about business systems
•    Participate in leadership activities and providing performance feedback and developmental coaching
•    Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management
 

What a Senior Director for QR Center of Excellence does at Visa:

As a lead of this Center of Excellence you would be responsible for:

• Championing Visa's QR response to diverse market segments including: (a) mature markets where QR participation has reached a scale, (b) markets situated on the threshold of substantial expansion, and (c) nascent markets that are at the early stage of QR adoption. Across these markets you will establish a QR participation framework for domestic as well as cross border QR payments.
• Internally, you would engage with senior executives of Visa such as Product and Merchants Sales and Acquiring leadership teams, Corporate Strategy, Group Country Managers. Externally, it would be evangelist of Visa’s QR strategy with Issuers, Acquirers, BigTech, Fintech, Regulators, and industry forums.
• You will shape the go to market plan for identified countries. This would include determining the participation model for that country, setting the right transaction economics, identifying partners to achieve scale faster, building end user Customer Value Proposition (CVP) and, promotional plans to accelerate ecosystem built up.
• To execute against the plan, you will be supported by a cross functional team across strategy, product commercialization, marketing, acceptance, implementation services, and in-market colleagues. You will also have a lean team directly reporting to you, which will be expanded as the business scales.
• You and your team will be responsible for gathering product development requirement, prioritizing them and, publishing the global product roadmap for QR code. One key area of responsibility will be to determine the revenue streams adjacent to the QR payment transaction and, then recommend built or buy decision for those adjacent value-added services.   
• As a part of your on-going responsibilities, you will maintain a programmatic approach to the activities of center of excellence, report periodic progress and, raise key issues & risks to gather support within the organization.

Why this is important to Visa

The QR Center of Excellence is one of the key initiatives for maintaining Visa’s payment leadership position in everyday spend. It is established to increase Visa’s relevance in the mind of consumer and merchants, growth revenue & payment volumes and, for creating new revenue streams through VAS. This lead role will shape its direction and agenda.

Projects you will be a part of:

As a lead of QR center of excellence you will generate impact on multiple fronts.

• You will have the opportunity to drive innovation in the field of QR payments especially in identifying new value-added product capabilities.
• You will engage the senior leadership of Visa and shape the thinking of the organization on QR based payment.
• You will generate new revenue streams for Visa while delivering a better payment experience for merchants and consumer.  
• As this QR space is rapidly evolving its means you'll be constantly learning and problem solving, as a professional there will always be something new to explore and understand.