Total 3 sales representative job vacancies in Customer Service category in d11 novena thomson watten estate

• Industry/ Organization Type: Logistics/ Freight Forwarding
• Position Title: Inside Sales Support
• Working Location: Novena
• Working Hours: 5 days (Mon-Fri, 9:00am - 6:00pm)
• Salary Package: Basic Salary + AWS
• Duration: Permanent Role

Inside Sales Job Responsibilities:

• Prospect, source opportunity through research, leads, prospective listing to grow new customer base and nurture existing customer relationships via cold-calling
• Deliver consistent high-quality customer services by possessing customer focus attitude, with the ability to recommend an appropriate solution and creating value
• Collaborate and coordinate with internal stakeholders to develop and improve customer’s experience
• Increase customer base and revenue through awareness of local market trends and intelligence
• Complete and update daily reporting in a timely and accurate manner
• Other ad-hoc duties as required

Inside Sales Qualifications / Skills:

• 1 to 2 years’ experience in Freight Forwarding, Logistics and Supply Chain industry.
• Strong organizational skills with the ability to multi-task.
• Proven experience as an administrative assistant, virtual and/or office admin assistant.
• Ability to analyze situations and make appropriate decisions.
• Excellent sense of work prioritization.
• Self-motivated and ability to work under pressure.
• Ability to set and maintain high standard of work quality.
• Meticulous in carrying out duties and tasks.
• Ability to proactively identify issues and recommend resolutions or improve ways of doing things.

To apply now, please send your resume to [email protected]

Job Description:

• Greeting all clients in a professional manner with a smile and offering tea or coffee as applicable.
• Ensuring that all phones are answered.
• Taking messages for clients as they required.
• Ensuring all relevant forms and records are updated when necessary.
• Aware of clients’ movements for each day and any instructions throughout the day are communicated to all team members.
• Arranging couriers, transport, restaurant reservation, hotel accommodation when necessary
• Ensuring all clients receive an exceptional standard of service at all times.
• Helping out in any other area of the business centre and covering on all other receptions as and when required.
• Upselling of services / Sales Activities
• Assist with monthly bill closing

Candidates with customer service in Serviced office/hospitality sector preferred.

Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay
• Performance bonus
• Retention bonus

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Singapore 039190 (Required)

Work Location: In person - Centennial Tower (Central)

Job Description:-

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer
• To follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery.
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement: -

• A ‘ready to serve’ mentality and a ‘willingness to serve’ heart
• 5 days’ work week (require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home
• Preferably two years of working experience in similar field
• Able to communicate / written with English and Mandarin in order to assist Mandarin speaking clients on their queries and concerns.
• Self-motivated, team player and able to work independently with minimum supervision

* The office will be relocated to Genting Road in April'24.