Total 19,562 service centre manager job vacancies in Customer Service category in Singapore

The Job:

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints

Requirements:

• Possessed professional certification in Insurance (i.e. M9, M5 and CHI)
• 3 years’ experience in customer servicing role (Life Insurance);
• Meticulous and accurate

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

The Job:

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints

Requirements:

• Possessed professional certification in Insurance (i.e. M9, M5 and CHI)
• 3 years’ experience in customer servicing role (Life Insurance);
• Meticulous and accurate

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Temp Officer, Centre Support (4 months contract)

• $2000 - $3000 (depending on exp)
• Working Hours: 7.30am to 5.00pm / 9.30am to 7.00pm on Weekdays (Monday to Friday) and subject to operation needs
  • Must be open to both timings to be rostered, cannot choose
• Working Location: Mountbatten Square

Job Description:

• Answer incoming calls from parents with enquiries on fees and centre related matters
• Liaise with departments or centres to answer the parents' enquiries
• Analyze customer issues and assist in resolving within the required timeframe
• Maintain accuracy of data
• Ensure achievement of deadlines within the required timeframe
• Deliver any other tasks as assigned

How to Apply:
Please send your resume to:

Are you ready to lead meaningful programs that transform lives?

Join us in a pivotal role as Centre Supervisor, where you’ll manage and enhance special needs programs, fostering a supportive and structured environment for individuals aged 3 to 30. This role combines program operations, staff leadership, and student engagement to ensure a high-quality educational experience for every participant.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We manage the logistics, letting you focus on presenting your strengths.
• Direct Communication: Receive prompt updates and guidance throughout the application process.
• Personalized Advice: Leverage our insights to showcase your skills effectively.

Location: Changi Road (Nearest MRT Station: Eunos)
Work Schedule: 9:00 AM - 6:00 PM, Mondays to Fridays

Key Responsibilities:

Operations Management

• Oversee daily centre operations, including class scheduling, staff deployment, and student attendance tracking (including SCFA scheme support).
• Coordinate student arrivals and pickups, ensuring all safety protocols are in place.
• Maintain a safe, clean, and supportive learning environment.

Staff Supervision & Mentoring

• Mentor and support educators through lesson plan reviews, teaching evaluations, and professional development.
• Deploy staff effectively across programs to ensure adequate coverage and support.
• Conduct regular onboarding and performance reviews for new hires.

Student & Parent Engagement

• Communicate with parents regarding student progress, achievements, and behavioral matters.
• Participate in student-parent meetings to address academic and developmental milestones.

Program Development & Enrichment

• Organize volunteer programs, CSR activities, holiday programs, and workshops, ensuring all relevant stakeholders are informed and updated.
• Collaborate with teams to enhance programming and provide diverse learning opportunities.

Administrative Duties

• Lead enrollment interviews and implement strategies to increase student enrollment.
• Partner with the marketing team to develop social media content, boosting centre visibility.

Requirements:

• Experience: At least 2 years in program or staff management within educational or special needs settings.
• Education: Polytechnic Diploma or higher in Special Education, Education, Psychology, or a related field.
• Skills:Strong leadership and organizational skills to manage daily centre operations.
  Effective communicator to build relationships with parents, staff, and external partners.
  Detail-oriented and able to multitask effectively.
  
• Certifications: First Aid and CPR certification preferred. Additional behavioral management training is advantageous.

Make a Difference Today

If you’re committed to making a meaningful impact in special needs education, we invite you to apply and bring your skills to a team dedicated to transforming lives!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

The Job:

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints

Requirements:

• Possessed professional certification in Insurance (i.e. M9, M5 and CHI)
• 3 years’ experience in customer servicing role (Life Insurance);
• Meticulous and accurate

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

• Focuses on handling customer inquiries primarily via phone, providing efficient and direct solutions in a fast-paced, transactional environment.
• Representatives manage calls while utilizing customer management software (CRM), updating systems, and referencing knowledge bases to resolve issues effectively.
• Additionally, they may assist with User Acceptance Testing (UAT) to ensure new systems meet customer needs and operate smoothly.
• Willingness to take on various tasks and adjust to changing work demands.

Requirements:

• Good communication skills
• Active listening
• Ability to provide positive customer experience while maintaining professionalism, even in difficult or high-pressure situations

To apply, simply click "APPLY"and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1770602 (Teng Min Yee)

Outbound Service Call Representative (No sales/telemarketing, purely a Service call)

Role Overview:

Our client is seeking dynamic and customer-focused individual to join their team as an Outbound Service Call Representative.

The primary responsibility of this role is to deliver a positive and professional customer experience while adhering to service standards.

The ideal candidate should have a passion for excellence and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Conduct outbound service calls to provide a professional and exceptional customer experience.

• Resolve customer queries and requests efficiently while meeting service level agreements and turnaround standards.

• Perform necessary ancillary tasks to ensure the seamless completion of each customer interaction.

• Engage proactively in processing and administration tasks, ensuring accurate and timely execution.

Required Qualifications:

• Demonstrated experience in conducting outbound calls and providing excellent customer service.

• Proven ability to meet service levels, handle customer requests, and adhere to turnaround times effectively.

• Strong organizational skills to handle ancillary and administrative tasks.

Preferred Skills and Experience:

• Minimum 1 year of experience in customer service, telemarketing, or call centre operations.

• Exceptional communication skills and the ability to handle high call volumes.

• Adaptability to work effectively in a fast-paced environment.

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

• Great Career Exposure
• Good working environment
• Good Remuneration Package

As an Executive, Patient Service Centre , you will be responsible for the following duties:

Processes & Workflows

• Assist in reviewing and updating workflows, standard operating procedures, work instructions, and business continuity plans (BCP) to ensure efficient service delivery and a superior patient experience.
• Help review and update workflow scenarios, drills, and resource planning for daily operations.

Systems

• Serve as a credentialed trainer for the NGEMR system.
• Train new employees on the proper use of the NGEMR system, ensuring compliance with WH PDPA policies.
• Review and update user access matrices to ensure all users have appropriate and valid access for their roles.
• Support and implement change management for work processes related to NGEMR.

Patient Care / Relations

• Identify and assist in resolving patient service issues faced by Patient Service Associates (PSAs).
• Manage crowds and coordinate manpower, if necessary, working with the Supervisor to address daily operational needs.
• Regularly "walk the ground" to ensure consistent high-level service is maintained.
• Serve as the primary contact for escalated feedback and complaints, providing resolutions and improving work processes and operational efficiency where needed.
• Demonstrate excellent interpersonal skills when interacting with both patients and staff.
• Draft and update workflows, work instructions, and policies to ensure they remain current and relevant.

VIP Management

• Represent WH during VIP visits.
• Greet VIPs and ensure they receive a warm welcome at WH.
• Provide VIPs with complimentary parking vouchers.
• Coordinate with the receiving department to monitor the VIP patient journey.
• Create team chats for logistics planning when multiple departments are involved.

Operational

• Assist the Supervisor in coordinating and planning operations, managing manpower and resources to ensure cost-efficiency and effective management.
• Oversee rosters, administrative tasks, continuous improvement programs for counter services, and staff training.
• Ensure appropriate deployment of staff.
• Supervise the operation of reception areas during business hours.
• Ensure all counters comply with 5S housekeeping standards.
• Oversee the discipline, conduct, and grooming of PSAs.
• Supervise the training of new staff and the career development of existing staff.
• Provide ongoing training for both new and current staff on frontline services.
• Conduct orientation and induction programs for new employees.
• Perform daily supervisor handover confirmations and take responsibility for counter collections. Ensure payments are reconciled and submitted on time.
• Lead department roll calls and in-service training sessions for all PSAs.
• Conduct relevant audits related to PSAs’ duties.
• Ensure PSAs adhere to PDPA standards.
• Support the Supervisor in submitting and approving monthly shift claims and ensure staff claims, leave, and medical certificates are accurately recorded.
• Assist in reporting and analyzing the department’s key performance indicators.
• Collect and analyze data for monthly reports.
• Serve as a certified mask fitting trainer, conducting decentralized mask fittings for new staff.

General

• Participate in process improvement initiatives and help streamline workflows.
• Regularly maintain and organize departmental files and documents, ensuring both electronic and paper records are complete.
• Participate in procurement activities as assigned.
• Undertake additional duties or tasks as assigned.

Requirements:

• Degree in any discipline from a recognized institution with more than 2 years of relevant experience in patient service centre operation, customer service preferably in healthcare &/or hospitality.
• Ability to create and maintain collaborative work relationship
• Strong key stakeholder management and vendor management
• Experience in a supervisory role is necessary and important
• Knowledge of hospital operations would be preferred
• Credential trainer for NGEMR

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email.
Email Address: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

• Company: F&B Management Organization (Japanese)
• Location: Tanjong Pagar (Nearest MRT)
• Position: Service Manager (F&B) (Job ID: 18798)

Job Description:

Our client, a Japanese F&B management company, is looking for a Japanese speaking Service Manager for their fine dining restaurant.

Key Responsibilities:

• Provide exception service to guests, manage reservations and handle customer feedback
• Ensure ample stock levels of ingredients and liaise with suppliers to replenish as necessary
• Manage the costs, sales and profit & loss of the store and other administrative matters
• Oversee the front of house staff and communicate with Japanese chef to ensure smooth operations
• Train service staff and maintain service levels
• Develop manuals and SOPs for the store etc.

Job Requirements:

• At lease 3 years of experience in a fine dining Japanese restaurant as a restaurant manager or assistant restaurant manager.
• Conversational level of Japanese to communicate with chef from Japan and service Japanese speaking guests
• Able to work flexibly with midnight shifts
• Independent and able to manage and maintain service levels of the store

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Jeffrey Koh Kok Ann

EA Registration No: R1770345

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

Job Details:

• Working days: Mon - Fri (office hours)
• Work location: Clarke Quay / Novena (work in office)
• Salary: UP to $3,300 per month
• Contract duration: till Dec 2025 (Renewable depending on performance and project)
• Able to start work immediately or within 1 month notice period

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken & good communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/6946

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Job Duties:

- Receive and welcome the visitors with a polite and cheerful disposition

- Register and enroll visitors facial recognition efficiently and accurately

- Provide efficient queue management and crowd control where needed

- Protect and maintain accurate and updated visitor records according to PDPA requirements

- Key management including issue, return and accounting for all keys on a daily basis

- Able to multitask and to work fast

- Respond and explain appropriately to public enquiries and requests according to guidelines and policies.

- Monitor attendance and prepare report as needed.

- Comply and adhere to SOPs, policies, guidelines and processes

- Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.

- To participate in digitisation exercises, organising files and documents as necessary.

Job Requirements:

- Min GCE "N" Level

- Experience in FrontDesk Customer Service work

- Able to learn quickly and adapt to changes.

- Good interpersonal and communication skills

- Good command of English (written and spoken).

- IT savvy and familiar with common software.

Interested candidates may apply to [email protected] (Reg ID: R1103695, EA License: 95C3650) for immediate processing

• Prepare and provide service and spare parts quotations in response to customer inquiries.
• Carry out service tasks, including in-house repairs and on-site commissioning for various gas and water quality analyzers, CEMS, and AQMS.
• Troubleshoot analyzer issues and offer solutions to customers in line with company’s standard procedures and safety guidelines.
• Develop and nurture strong relationships with customers while delivering excellent service support.
• Collaborate with customers to address service-related concerns and provide technical solutions.
• Assist the project team with conducting Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) for projects.
• Identify new opportunities for preventive maintenance contracts and other service agreements.
• Provide product training and support to end users and distributors.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Responsibilities

• Assist all aspect of the front desk (including check-in/outs)
• Attend to guest’s enquiries, request and complaints in a timely and courteous manner
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation.

Requirements

• Minimum GCE ‘O’ Level and above
• Relevant experience in similar capacity would be an advantage
• Team player, work independently
• Excellent interpersonal and communication skills
• Able to work 3 rotating shifts / Weekends / PH

• Cashier / Retail Assistant / Ticketing Exp
• Rotating Shift (Retail Hour)
• Able to work on Weekends & Public Holidays

Responsibilities

• Handle ticketing counter sales
• Provide customer services
• Handle cashiering
• Other ad-hoc duties as assigned

Requirements:

• Possess Cashier / Customer Service / Retail Sales / Ticketing experience
• Good communication & interpersonal skills
• Able to work rotating shifts, on weekends & PH

Other Information:

• Working Hour: Rotating Shift
• Salary: Up to $2300/mth + OT + AWS + VB
• Location: Island-wide

To apply please click on the APPLY NOW button or email your resume with the following detail inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Clinic Assistant

Salary: $2000 - $3000
Location: Novena
Working Days: 5.5 days
Working hours: Mon-Fri - 9-5pm // Sat 9-1pm

Job Descriptions:

1. Administrative duties

• Answering phone calls and email enquiries
• Scheduling of appointments
• Attending to patients’ enquiries
• Registration of new patients
• Retrieval, organizing and preparing of patient's casenotes
• Tracing of laboratory and radiologic reports
• Other adhoc tasks given by the Clinic Manager

2. Front Counter duties

• Discharge patients and dispensing of medications accurately
• Assist patients with payments or charges.

3. Clinical duties

• Taking patient's vital signs
• Assisting doctors in minor procedures
• Provides chaperone role
• Ensure the safety and cleanliness of the premises and consultation rooms
• Ensure accurate translation of doctors' schedule into Plato
• Sterilize medical instruments and sanitize designated areas

Job Requirements:

• Clinic experience is preferred

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Service Desk Engineer

We are looking for experienced full-time Service Desk engineer to provide End User Computing, Deskside support and Service Desk support to APAC Region in Singapore.

Job Responsibilities:

• Provide level 2 End User Computing support and well verse in Windows OS.
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment.
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support.
• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Response Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences.
• A good team player.
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Responsibilities:

• Manage the full spectrum of sales order process, primarily for local optical shops and online business.
• Track local orders to ensure customer satisfaction and meet company objectives.
• Generate and receive necessary documents for sales orders from local optical shops and online customers, such as sales invoices and packing lists (if needed).
• File all required documents for local sales order .
• Liaise with warehouse personnel to ensure timely and complete fulfillment of local orders.
• Enter local orders into the ERP system and arrange prompt delivery to ensure customer satisfaction.
• Liaise with the warehouse and production planner to ensure the availability of goods for local orders and accurate stock replenishment for optical shops.
• Generate weekly / monthly sales reports for sales and promotion monitoring as required by the management.
• Work closely with the finance department to verify payments for local optical shop and online sales, and follow up on overdue payments from local customers with credit terms to avoid aging debtors.
• Serve as a backup for export shipments by performing simple tasks when the customer service colleague is out of the office.

Requirements:

• Minimum O levels or equivalent.
• Minimum 5 years' of experience in Customer Service.
• Knowledge required for export / import trade regulations; preparation of shipping documents.
• Strong communication skills, both verbal and written.
• Strong documentation preparation knowledge and skills.
• Proficient in MS office software application.
• Highly customer-focused.
• Results-oriented.
• Able to multi task.
• Meticulous attention to detail.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Job Responsibility

• Utilize the point-of-sale (POS) system to accurately place orders and assist in serving orders to tables.
• Demonstrate comprehensive knowledge of all menu items offered by the restaurant.
• Confidently present the menu to customers to suggest and upsell various food and beverage options.
• Follow SOP for clearing and resetting tables to ensure a seamless dining experience.
• Maintain a high standard of cleanliness to uphold sanitation and presentation standards.
• Fulfill any other assigned tasks related to service and cleanliness as directed by management.

Requirements

• Good communications skills
• Able to multi-task in a fast paced environment.
• Good understanding of health, safety and food hygiene practices.
• Be able to work well in a team.
• Trustworthy, impartial & maintain high level of discipline & punctuality.

Part-Time Positions:

• Part-time roles available with competitive hourly rates ranging from $12 to $15 commensurate to experience.

Learning and Training Opportunities for career advancement available.

• Barista
• FOH Leadership roles

Position Summary:

We are seeking an experienced and dynamic Service Delivery Operations Lead to oversee the day-to-day operations of our service delivery team. The ideal candidate will be responsible for ensuring timely and quality service delivery while driving operational excellence and maintaining high customer satisfaction levels. This role requires a proactive leader with a strong focus on performance management, team development, and seamless collaboration across teams.

Key Responsibilities:

Operational Oversight:

· Oversee the daily operations of the service delivery team to ensure all services are delivered on time and meet established quality standards.

· Monitor and manage operational KPIs to achieve delivery excellence.

Team Management:

· Lead and manage a team of 5+ individuals, providing guidance, support, and regular performance feedback.

· Foster a collaborative and high-performing team culture.

· Develop training plans and upskill team members to meet evolving service delivery requirements.

Customer Satisfaction:

· Ensure high levels of customer satisfaction by addressing service issues promptly and maintaining clear communication with stakeholders.

· Act as the escalation point for complex service delivery challenges and resolve them efficiently.

Collaboration and Integration:

· Work closely with cross-functional teams to integrate service delivery solutions seamlessly into broader business operations.

· Drive alignment between service delivery and organizational goals.

Troubleshooting and Analysis:

· Identify and analyse service delivery bottlenecks and recommend improvements.

· Lead troubleshooting efforts to resolve technical or operational challenges effectively.

Communication and Reporting:

· Communicate effectively with stakeholders at all levels to provide status updates, insights, and recommendations.

· Prepare and deliver detailed reports on team performance and service delivery outcomes.

Mandatory Skills:

Communication Skills:

· Advanced proficiency in clear, concise, and professional communication, both written and verbal.

Troubleshooting and Analysis:

· Strong analytical skills with the ability to identify and resolve operational issues efficiently.

Team Management:

· Proven experience managing a team of 5+ members, with demonstrated success in team performance improvement and leadership.

Additional Skills:

· Advanced expertise in Service Delivery Management, Business Operations Management, Operational Excellence, and Delivery Excellence.

· Strong organizational and time-management abilities.

· A proactive problem-solver with excellent decision-making skills.

Qualifications and Experience:

· Bachelor’s degree in business administration, Operations Management, or a related field.

· 5+ years of experience in service delivery, operations, or a related role.

· Prior experience leading service delivery teams and driving customer-focused solutions.

Mandatory skillset:

· Communication Skill

· Troubleshooting and Analysis Skill

· Manage a team of > 5 people before

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

• Prepare and issue quotations for ACMV / HVAC service maintenance & new project jobs.
• Update GP on jobs billing details and prepare all documents for billing submission.
• Update / Issue project code for all service and new project jobs.
• Actively liaise with client representatives for any concerns on the service or project jobs and constantly follow-up on purchase orders as required.
• Constantly coordinate with Project Supervisor on new projects awarded and other clients’ concerns needed to be addressed.
• Economically source spare parts and other materials needed for all service or project jobs.
• Prepare daily sales and monthly quotations reports.
• Prepare tender documents for new projects.
• Issue delivery order or service chits.
• Shipment booking, coordination and preparation of required documents.
• Monitor disposal of empty cylinder stocks and order replenishment as needed.
• NEA reporting as required.
• Update of General Waste Report.
• Data entry of collection note / disposal cylinder and preparation of reports & certificates accordingly.
• Monthly update on refrigerant price to customer and follow-up on new order or price feedback.
• Generate and issue purchase orders to vendors as required.
• Answer main line phone calls.