Total 16,999 service operations manager job vacancies in Customer Service category in Singapore

Responsibilities:

Customer Service

 Listen to and document customer concerns and issues with their vehicle.

Provide clear and concise explanations of recommended services and repairs.

 Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

Schedule service appointments and manage the service workflow.

Coordinate with technicians to ensure timely and accurate diagnostics and

repairs.

 Keep customers informed of the status of their vehicle throughout the service

process.

 Review the service and repairs completed with the customer, ensuring

satisfaction.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description:

• Register and verify patient information, explain the estimated charges and claims to allow the patient to select the appropriate ward type, and collect deposit payment.
• Coordinate the admission process from pre-admission screening to patient arriving at the assigned ward through collaborating with doctors and different departments
• Provide administrative support at day surgery centres, such as tracing surgery consent forms, posting charges for billing, scheduling follow-up appointments.
• Handle general and wayfinding enquiries from patients and visitors.

Requirements:

• Min. Nitec / Diploma of any discipline
• Prior exp in Healthcare will be advantagous
• Comfortable in working shifts

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: Patient Service Associate (AOM)

or call 6736 3280 and ask for Kate

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Benefits Summary:

• 5 days, 8am-530pm
• Location : West
• Basic up to $3900
• Company with great career growth and benefits

Jobscope:

• Oversee all office administrative tasks to ensure smooth operations.
• Implement e-filing, manage records, and verify financial documents.
• Review monthly AP & AR reports, follow up on payments, and verify staff claims.
• Manage petty cash, business partner data, and contracts.
• Promote safety awareness and maintain ISO accreditation.
• Supervise, mentor, and conduct appraisals for staff.
• Handle office layouts, inventory management, and reporting.
• Act as a liaison between third-party providers, management, and employees.

Requirements:

• Candidates with Office Administration Operation or ANY related experiences are welcome to apply

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

Key Responsibilities:

1. Efficient Client Support:

• Respond to clients' inquiries via hotline and email, providing accurate information, guidance, and timely resolutions to their concerns.
• Maintain professionalism and empathy throughout all interactions, demonstrating a efficient commitment to delivering world-class customer service.

2. Complaint Management and Resolution:

• Thoroughly investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.
• Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed throughout the process.

3. Customer Feedback and Advocacy:

• Collect, analyse, and report on customers' opinions, preferences, and pain points, serving as a vital link between clients and the business.
• Promptly escalate urgent issues and suggest improvement opportunities to senior management, contributing to continuous enhancement of our products and services.

4. Customer Satisfaction and Loyalty Enhancement:

• Develop and implement strategies aimed at increasing customer satisfaction, such as personalized engagement initiatives, educational resources, or process optimizations.
• Cultivate lasting relationships with clients by understanding their evolving needs, anticipating challenges, and proactively offering tailored support and solutions.

5. Ad-hoc Tasks

• Take on additional ad-hoc tasks and special projects as assigned by your manager to support the team and business objectives

Requirements:

1. Education:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

2. Technical Experience and Industry Knowledge:

• A minimum of 3 years of solid experience in customer success, client servicing, or technical account management, preferably within the payment services industry, eCommerce marketplaces, or technology sector.
• Demonstrated understanding of payment processing systems, online marketplaces, and related regulatory environments, with the ability to discuss technical aspects and integrations.
• Excellent organizational skills with the ability to manage multiple priorities, technical projects, and deadlines.

3. Performance and Results Orientation:

• Focus on achieving business targets and delivering measurable results through effective technical customer relationship management.
• Customer-focused mindset, consistently striving to exceed expectations, drive customer loyalty, and provide technical solutions that align with client needs.

4. Technical Communication and Relationship Building Skills:

• Excellent verbal and written communication abilities, with emphasis on translating technical concepts into clear, client-friendly manner..
• Proven ability to establish and nurture good rapport with clients, building trust and fostering long-term partnerships, particularly in technical engagements.
• Ability to collaboratively in a fast-paced, cross-functional environment, liaising between technical teams and customers.

5. Technical Adaptability and Learning Attitude:

• Demonstrated adaptability to evolving technologies and a keen willingness to learn new technical skills to stay ahead in a rapidly changing industry.
• Responsible and proactive approach to problem-solving, displaying resilience in challenging situations and a commitment to finding innovative, technically sound solutions.

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Handling day-to-day operations of the service centre in accordance with company brand position and guidelines.
• Perform and ensure all repairs and servicing are executed in accordance to company's standard operating procedures and performance indicators.
• Perform equipment diagnostics, troubleshooting, mechanical and electrical repair and maintenance.
• Perform on-site servicing and installation if required.
• Assist in ad hoc project work.
• Co-operate with Customer Service Team and follow company's procedures and protocols to ensure smooth workflow and customer satisfaction.

Job Requirements:

• 1-2 years of relevant experience in repairing Electronics Products.
• ITE/ Diploma in Electronics/ Mechanical or related is welcome to apply. NO Experience required. Training Provided.
• 5 day work week.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

Job Responsibilities

• Perform verification, calibration and preventive maintenance (PMs) with in-house Metrology SOPs
• Maintain in-house calibration and qualification tools to ensure that they are timely calibrated and maintained
• Handle and Coordinate with External Third-Party (3P) vendors to support various services (calibration, PM, Qualification, repairs)
• Ensure that the External 3P vendors are qualified under Customer off-site and on-site requirements prior their service job execution
• Respond as per on-site service request guidelines to ad-hoc Service requests triggered by Laboratory End Users within agreed Service Level Agreement (SLA)
• Identify and recommend customers appropriate inventory type and quantity of inventory supply of critical equipment service parts, verification/calibration/PM kits and service tools replacement to minimize instrument downtime and budget planning.
• Ensure accurate documentation creation, management, updates and tracking of services rendered in this program, using in-house Asst Management system in the following areas:
• Training
• Service Reports of all equipment and calibration tools for all services performed
• Asset information
• Vendor Qualification Review
• Effective communication and coordination with customers, vendors, multi-functional team in the company to ensure services can be carried out effectively

Qualifications and Criteria

• Min Diploma in science or Engineering, preferably in Electrical and/or Mechanical Engineering or related fields
• Min 1 year of engineering exp

Lifescience MNC

Office hours Mon to Fri

Up to $3K

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Customer Service Executive

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

Job Description:

• Manages a variety of interventions, programs, and community development projects within the field of social work.
• Coordinates and oversees the implementation of strategic community development initiatives, diverse programs, and impactful research endeavors aimed at enhancing social welfare.
• Actively collaborates with external agencies and ministries, forging partnerships and alliances to advance collective goals and initiatives in social services.

Job Requirement:

• Possession of a Degree or Master's in Social Work.

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Customer Service Officer (Contract role, yearly renew)

• Working Day: 5-6-5-6 work weeks (follow roster)
• Working Hours: 8am to 5pm
• Location: Geylang Bahru
• Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Description:

• Provide receptionist duties at front counter
• Ensure accuracy of clinical data entry into computer system
• Able to apply basic patient care
• Maintain filling system, coordinate appointments and other admin duties
• Liaise with various insurance company and make payment arrangement
• Any other task as directed by the Clinic Manager or Doctor

Requirements:

• Min 'N' / 'O' Levels
• No exp needed - training provided
• Exp as clinic assistant will be an advantage

Working hours: 5.5 days office hours

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Do feel free to drop us your resume and we'll get back to you shortly on this!! All are welcome to apply!

Job Description:

IT Service Management Lead (ITSM/ ITL/ Central/ Attractive Bonus)

• Location: Central Area

• 5 Days work week

• Permanent Role

• Salary: up to $14,000 (commensurates with experience) + Attractive Bonus & Benefits

Responsibility:

• Ensure ITSM processes align with ITIL best practices and industry standards.
• Lead the ITSM team, offering guidance, coaching, and mentorship, and develop, implement ITSM processes and practices, including Incident, Problem, Change, and Service Request Management.
• Collaborate with IT teams to enhance service delivery, quality, and reliability. Oversee major incidents, providing timely updates to senior stakeholders, regulators, and industry participants.
• Create and maintain ITSM documentation, policies, and procedures.
• Manage ITSM tools and technologies, such as ServiceNow and JIRA.
• Define and monitor ITSM metrics, KPIs, and service level agreements (SLAs).
• Conduct ITSM training and awareness programs for IT staff and customers.
• Foster a culture of change resilience and continuous improvement with a risk-aware mindset.
• Work with the Incident Manager to resolve incidents as swiftly as possible.
• Perform post-incident reviews for major incidents to capture lessons learned and ensure improvement plans are completed.
• Support internal and external audits on ITSM practices.

Requirement:

• Min 8 years of experience in ITSM/ITL in a large organization.
• Degree in computer science/ Computer Engineering or related certifications.
• Proven track record in ITSM implementation and management.
• Strong expertise in ITIL best practices and ITSM processes.
• ITIL 4 certified.
• Excellent leadership, communication, and problem-solving abilities.
• Experience in a regulated financial institution is a plus.
• Extensive understanding of the digital payments landscape is advantageous.
• Experience with ITSM tools and technologies, such as ServiceNow and JIRA.

How to apply

Interested candidates who wish to apply for the post, you may click the Apply Now Button or send in your updated resume (in MS Word format) to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Careerally Pte Ltd | EA Licence: 24C2215

Ooi Chuan Yi (Jacky)| EA Registration No: R24122948

Job Description

The Patient Service Officer/Billing Officer is to manage daily patients' discharge and preparations of their bills. She will be taught to handle the submissions of Medisave/ Medishield Life claims including those the Private Medical Insurance claims through The MidiClaim system.

Responsibilities:

• Process patients' refunds through cheques and credit cards in a timely manner.
• Ensure timely and accurate billing for submission to relevant authorities for Medisave / Medishield claims
• Check ledger to ensure the accuracy in billing including the Letter of Certification
• Performs daily discharges of patients form wards. Provide itemized detailed bills and private medical insurers as and when requested
• All other ad-hoc duties that are assigned from time to time
• Working hours - Mon to Fri :8:30am to 5pm/ Sat or Sun 8:30am to 1pm

Requirements:

• Min O Level
• Computer knowledge
• Sensitive to numbering

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

about the company

My client is a power voltage equipment manufacturer.

about the job

• Expanding company customer base through direct efforts and established networks
• Sell on-load tap changers for power transformers to existing and new user
• Drive business development strategies and explore new business opportunities
• Identify potential clients, industries, and market segments for expansion
• Develop new projects, achieve sales target and business development goals in terms of revenue and sales margins
• Preparing tender documents, presentations, negotiation terms
• Analyse market conditions, review customer information

skills & experience required

• Master / Degree / Diploma in Electrical / Mechanical Engineering (in power engineering)
• Min 10 years of commercial experience with power generators / transformer (LV/MV)
• Experience in contract service & maintenance sales for power transformer / generators
• Proven sales records in the power generation sector
• Proficiency in conducting presentations and training sessions
• Possess own driving vehicle / driving license
• Willing to work at the west of Singapore (Nearest MRT :Tuas Crescent / Gul Circle)

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities

• Install, service, and repair equipment onboard vessels
• Load and update software and use technical knowledge to address a variety of technical problems.
• Use the company’s schematics, block diagrams, and manuals to diagnose the fault and recommend relevant spare parts to be changed.
• Work closely with senior engineers as a start but will require to be independent after training
• Upon completion of the service job, write a service report for submission to the ship management or ship owners.

Requirements

• Min Diploma requirement In Engineering related,
• Min. 1-year working experience
• Positive can-do attitude
• Willing to work overtime
• Experience in MS Office
• Team Player

Clarence Khoh

R1552376

Responsibilities

• Provide technical and engineering support for medical and aesthetic equipment which includes on-site maintenance servicing.
• Provide after-sales maintenance service to customers, perform calibration of electronic components, understand Ultrasound components, and execute laser alignment procedures.
• Manage routine repair work and provide troubleshooting and installation setup.
• Manage spare part inventory and warranty spare part returns
• Plan routine servicing schedule and assist in equipment setup for demo and new setup.
• Arrange for equipment maintenance service contract and administrative documentation.
• Ensure proper documentation, notification, tracking, and follow-up on all technical matters.
• Prepare and maintain technical service reports.
• Communicate with the manufacturers on complaints and problems.
• Attend to break-down repair at short notice.
• Assist delivery work as assigned.
• Provide technical support functions at demonstrations and exhibitions.

Qualifications

• Able to troubleshoot circuit boards and hands-on.
• Preferable Engineering Diploma/Degree in Electrical / Mechanical Engineering or equivalent.
• Preferable to have Singapore Class 3 Driving Licence.
• Possess relevant experience in maintenance servicing and troubleshooting skill knowledge in laser systems and medical aesthetic equipment.
• Good technical problem-solving, troubleshooting, and follow-up skills.
• Pro-active, Good team player who is able to complete the assigned jobs within a given time frame and possesses a great desire to learn and grow with the company.
• Able to work independently, is hardworking, and possesses good interpersonal skills.
• Able to write and communicate well in English.
• only for candidates located in Singapore

Interested candidates, please send your CV to

[email protected]

We regret to inform that only shortlisted candidates will be contacted.

We are looking for a Customer Success Manager who is responsible for monitoring and managing the delivery of Managed Security Services. You shall establish and sustain close engagement with key stakeholders and follow through any issues and service improvement opportunities highlighted at service review meetings with internal cross functional teams.

Responsibilities:

• Build and maintain a trusted advisor status, in partnership with the SOC and other cross functional teams providing the Managed Security Services.
• Contribute to regular service improvement reviews with internal teams and recommend service improvement plans.
• Work with Project Managers when required and assist the customer in facilitating the co-ordination of any work required (upgrades, replacements and fixes).
• Act as a point of contact for service escalations by the clients.
• Act as the interface for escalations between the Client and SOC and other cross functional teams through to resolution and attend any escalation meetings, if required.
• Ensure that appropriate Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
• Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
• Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

• Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
• Excellent team and relationship building skills.
• Strong presentation and communication skills.
• Experience in handing customer queries tactfully, ensure customer satisfaction, retentions and engagement.

Work location: Ang Mo Kio

Key Responsibilities:

1. Efficient Client Support:

• Respond to clients' inquiries via hotline and email, providing accurate information, guidance, and timely resolutions to their concerns.
• Maintain professionalism and empathy throughout all interactions, demonstrating a solid commitment to delivering world-class customer service.

2. Complaint Management and Resolution:

• Thoroughly investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.
• Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed throughout the process.

3. Customer Feedback and Advocacy:

• Collect, analyse, and report on customers' opinions, preferences, and pain points, serving as a vital link between clients and the business.
• Promptly escalate urgent issues and suggest improvement opportunities to senior management, contributing to continuous enhancement of our products and services.

4. Customer Satisfaction and Loyalty Enhancement:

• Develop and implement strategies aimed at increasing customer satisfaction, such as personalized engagement initiatives, educational resources, or process optimizations.
• Cultivate lasting relationships with clients by understanding their evolving needs, anticipating challenges, and proactively offering tailored support and solutions.

5. Ad-hoc Tasks

• Take on additional ad-hoc tasks and special projects as assigned by your manager to support the team and business objectives

Requirements:

1. Education:

• Bachelor’s degree in Business Administration, Finance, or a related field

2. Experience and Industry Knowledge:

• A minimum of 3 years of solid experience in customer success, client servicing or account management, preferably within the payment services industry or ecommerce marketplaces.
• Demonstrated understanding of payment processing, online marketplaces, and related regulatory environments.
• Solid organizational skills with the ability to manage multiple priorities and deadlines

3. Performance and Results Orientation:

• Deep focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-focused mindset, consistently striving to exceed expectations and drive customer loyalty.

4. Exceptional Communication and Relationship Building Skills:

• Proven ability to establish and nurture rapport with clients, building trust and fostering long-term partnerships.
• Ability to work collaboratively in a fast-paced, cross functional environment.

5. Adaptability and Learning Attitude:

• Demonstrated adaptability to changing circumstances and a keen willingness to learn new skills and technologies to stay ahead in a rapidly evolving industry.
• Responsible and proactive approach to problem-solving, displaying resilience in challenging situations and a commitment to finding innovative solutions.

Senior Field Service Engineer

Work Day: Mon to Fri

Mon to Fri – 8.30am to 6pm or 8am to 5.30pm

Salary range: up to S$4,200

Location: Taiseng

Job Scope

• To oversee FSC operations and liaison with Business Units to ensure RMA units meet the quality standards, deliver on time, manage the P&L of FSC Section and provide excellent service to the Groups.
• To manage and drive RMA output productivity .
• To coordinate with internal teams such as Test & Pack, Material Planning/Logistics and Repair Analyst, to gather information to plan for RMA repair, provide schedule plan to drive for FSC RMA Output to meet Business Units shipment.
• To manage a group of Technicians/Engineers to conduct verification and 1st level failure analysis of respective BU RMA non-conformance unit, identify the cause of defect / non-conformance feedback, provide technical support in response to queries or concerns raised till closure.

Requirement

• Diploma/Degree in Engineering or equivalent.
• Min. 3 years industrial working experience in networking products and PCBA environment.
• Good organising skill and self-motivated.
• Able to work independently and as a team.
• Good leadership skill to lead a team.
• Positive attitude and work well with people.
• No shift work or site work required.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Position: IT Field Service Engineer (Post sales maintenance support on servers/storage (IBM/HP/DELL/SUN / Hardware)
• Location: Ubi Techpark
• Working hours: 5 days work week; Monday to Friday: 9am - 6pm
• Salary (commensurate with experience): Gross up to $6000 (Basic up to $5500 + OT) + AWS + Allowance for mobile phone; Education Subsidy if applicable + Group Medical Plan
• Duration: Permanent
• Industry: Information & Communications Technology (ICT)

Main Responsibilities:

• Provide post sales maintenance support on servers/storage (IBM/HP/DELL/SUN) and operating systems (Linux/Unix/Windows) at customer locations;
• Troubleshooting and replacement of hardware;
• Troubleshooting of operating system;
• Handling of hardware migration/implementation project;
• Perform preventive and proactive maintenance;
• Escalation and management of complex issues.

Requirements:

• Diploma holder or above in Computer Engineering/Science or related discipline;
• Possessed at least 3 years of experience in IT hardware maintenance service on server, network and storage preventive.
• Strong server and storage hardware configuration knowledge will be an advantage;
• Be a quick learner in acquiring new system skills and working with new technologies;
• Capable of using operating systems: Microsoft Windows, Unix, ESX, and Linux are preferable;
• Proficiency in solving computer hardware related issues for IBM, DELL, and HP;
• Able to provide nonoffice hours standby and support service

Email to: [email protected] or call me at: 6398 5689 for more information.

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Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Benefits:

• Monthly salary up to $2500
• 44 hours/week; shift roster
• AWS + Bonus + Allowance provided.

Job Scope:
Service Crew

• Delivering outstanding food and beverage service to guests.
• Taking orders, serving food and drinks, collaborating with kitchen staff, promptly addressing customer needs.
• Maintaining workplace cleanliness.
• Managing billing and payments.

Kitchen Staff

• Ensure timely preparation and serving of well-cooked food.
• Aid in the food preparation process.
• Maintain cleanliness and organization in the kitchen.
• Adhere to safety and hygiene procedures.

Job Requirements:

• No experience needed, training will be provided.
• Candidate with interest/relevant experience in F&B/Service industry is welcome to apply.
• Mature candidates are welcomed.

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Cheang Wei Yang (R21102313)