Total 4,070 software test engineer job vacancies in Customer Service category in Singapore

We are currently seeking for an experienced IT Support Engineer to provide Support to the end-user for the installation, administration and trouble-shooting of company hardware and IT Business Applications for a Medtech MNC client based in Singapore

Job Details:

Job Description

• Industry/ Organization Type: Manufacturing/Construction Machinery
• Position Title: Service Engineer
• Working Location: Tuas (Transportation Provided)
• Working Hours: Monday – Friday, 8.15 am – 5.15 pm
• Salary Package: Up to $4,000 + AWS + Meal Allowance + Company Transportation/Transport Allowance + OT
• Duration: Permanent

Key Responsibilities

• Conduct product delivery training for distributors and customers.
• Provide diagnosis guidance and analysis of fault found to Distributor / End-user, remotely via emails and/or calls.
• Carry out field services at sites in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team in locating correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.

APPLY NOW!!!

• Minimum Diploma in Mechanical/Mechatronics Engineering or relevant studies.
• With at least 2 years of relevant working experience in construction machinery industry.
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram.
• Process valid Class 3 Driving License.
• Comfortable with travelling internationally within Asia (Entitled to travelling allowance).

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65794 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

A Leading IT Solutions Provider is looking for IT Support Engineers to join their team as part of their growth expansion plans.

In this role, you will:

• Provide troubleshooting and integration support for IT systems and products
• Software testing and system support for any bug fixes
• Provisioning and preventive maintenance of IT solutions and products
• Software upgrades and implementation

You will need:

• Diploma in Information Technology / Computer Science or equivalent
• Sound technical knowledge of Windows servers, Cisco routering and switching
• Hands-on experience providing hardware and software technical support and services
• Strong communication skills to liaise with external stakeholders

If you're interested in this role or know someone who would be suitable, click 'apply now' to submit an up-to-date copy of your CV or email [email protected].

EA Reg Number: R1987315

EA License Number: 23C2056

Company Registration No: 199501238M

Key Responsibilities:

• Preventive and corrective maintenance for DRUPS (Dynamic Rotating UPS) at customers sites.
• Perform schedule preventive maintenance program at various customers’ sites.
• Attend trouble shooting and corrective repair on site
• Identify issues and potential issues from PM activities, provide feedback and possible solution to back office for issue resolution discussion with customers.
• Generate and maintain lean and clear documentation like service report from every service activity.
• Others maybe be needed for customer services.

Requirements:

• Diploma or Degree and above with M&E Engineering background.
• 2-3 years Relevant M&E engineering service or project management experience.
• Good knowledge on electrical system, mechanical, electrical rotating machine functionality, and service methodologies.
• Ability to handle high reliability service demand with technical solution.

Job Description

• Industry/ Organization Type: Manufacturer (Commercial Cleaning Equipment)
• Position Title: Assistant Service Engineer/ Service Engineer
• Working Location: Gul Crescent (Transport provided at Boon Lay, Lakeside, Chinese Garden, Yew Tee)
• Working Hours: 5 days (Monday-Friday, 8:15 AM-5:30 PM)
• Salary Package: Up to $3800 + OT + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Repair & maintenance of commercial cleaning equipment; e.g. road sweepers, ride-on auto-scrubbers etc.
• Must be able to perform troubleshooting on various electrical circuitry.
• Able to lead a team of technicians to provide excellent service support.
• All other assigned duties.

APPLY NOW!!!

• Minimum Diploma (Electrical Engineering) with expertise in AC & DC motors, single-phase & three-phase systems, lead acid & lithium batteries, electrical control circuits, and hydraulic systems.
• Minimum 1 year of experience in customer support and in repairing heavy industrial equipment.
• Possess a Class 3 driving license or equivalent.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65054 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description & Requirements

Successful candidate will assist Parts & Service Sales Manager on the following tasks:

• Conduct Field Engineering during the piloting, construction, commissioning and operation/maintenance/after sale phases
• Provide technical and hands-on support for the implementation of pilot studies and commercial operations
• Manage site operators in implementing good practices for plant operations and maintenance and daily operational activities through preparation and implementation of standard operating procedures (SOPs) and technical training
• Support the development, establishment, and maintenance of plant performance monitoring, reporting and improvement.
• Proactively report and investigate plant performance/reliability issues and propose practical and cost-effective solutions.
• Coordinate and oversee the relevant technical support to the operating sites, as to reduce unplanned downtime through failure analysis and corrective actions implementation.
• Support the preparation of the predictive and preventive maintenance programs at operating sites and closely monitor their performance.
• Participate in technical meetings
• Promote and support after sales services, including spare parts, consumables, ad hoc operational and site technical support. Work closely with Engineering and Procurement departments to correctly specify and source materials and services.
• Positively promote a safe and healthy work environment and employ safe work practices at all times, including documenting incidents and recommending and following through on corrective actions.
• Monitor compliance with contractual and regulatory requirements.
• Maintain efficient communication and information sharing between the Operations Department and Engineering/NPI Departments including writing and issuing technical reports and Return of Experience/Lessons Learned reports.
• Carry out other duties as may be assigned from time to time by your superior.

Skills and Experience:

• Degree/Diploma/Certificate in Chemical, Environmental or Mechanical Engineering.
• Preferably with 3-5 years of related experience in commissioning and /or in Operations and Maintenance in the industrial water treatment systems.
• Must be a hands-on person
• Familiar with mechanical, electrical, instrumentation and Controls of process plants
• Commissioning activities like SAT/FAT, instruments, valves and controls loop check.
• A team player that is willing to work with different age groups and nationalities.
• Applicants must be willing to travel as and when required.

As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE’s in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions. You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction. 

As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.  

Responsibilities and Duties

• Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
• Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
• Strategise on the overall technical objectives and long-term goals of the customer and their business and strategic objectives
• Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
• Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
• Provide web-based training to user groups to support organisational adoption
• Undertake discovery and education activities to identify opportunities for Dynatrace usage across organisational functions and processes
• Function as a frontline technical resource for “best practice” and informal customer questions
• Engage with Dynatrace customer support as a customer advocate to ensure speedy resolution of customer issues
• Engage with Dynatrace Product management as the customer advocate on product roadmap discussions
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Maintain current functional and technical knowledge of Dynatrace products and services
• Help to document best practices in developing and using Dynatrace
• Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
• Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.

Your Role

We are looking for an experienced Maintenance & Service Engineer/ Senior Technician responsibility for support troubleshooting and repair work on welding machine. You will perform preventive maintenance on machines and cost reduction. Support new equipment installation and major periodic maintenance activities as required.

What Will You Do

• Support Support production troubleshooting and repair on welding machine
• Perform preventive maintenance on machines and cost reduction
• Support new equipment installation and maintenance activities
• Other ad-hoc duties assigned by manager

What Do We Want

• Min Nitec/Diploma & above in electrical and electronic/ engineering / equivalent.
• At least 1-2 years & above of experience in electrical and electronic/ in service of welding products/system background.
• A team player with good communication and interpersonal skills.
• Willing to travel overseas

What Will You Get In Return
You will be given exposure to a hold a key position in a growing organization with attractive rewards and a wide range of benefits. You will entitle a Gross salary up to S$3800 + attractive perks.

What You Need to do Now
Click "Apply" and please include the following information in your resume:

• Personal Particulars with recent photograph
• Education background
• Work experiences in point forms
• Reason(s) for leaving
• Current and Expected salary
• Date of availability / Notice Period

Note:
Only shortlisted candidate will be notified via email for an interview invitation

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

The Opportunity

• Permanent role with leader in air-conditioning technology
• Work location: Northeast Region
• Salary Up to $4000 with VB and allowances

A globally recognized leader in air-conditioning technology, headquartered in Singapore and specializing in advanced cooling solutions for data centers across Asia. This company works closely with subsidiaries and partners across various countries, ensuring operational excellence and maintaining its leadership position in the industry.

The ideal candidate for this role should be skilled in service, maintenance, commissioning, troubleshooting, installation, and warranty repair of their products. They must mentor the team, supervise subcontractors, and actively identify opportunities for additional services while ensuring sustainable growth.

The Job

• Perform service, maintenance, commissioning, troubleshooting, installation, warranty repair, and other specialized services on the complete product range.
• Complete service work to the highest standard, adhering to company policies, procedures, and industry best practices.
• Submit comprehensive service reports for each service order, or weekly if the work duration exceeds one week.
• Identify and promote new/additional services, parts, and products to customers, providing feedback on potential opportunities to the service office.
• Supervise subcontractors and maintain the highest safety standards at job sites.

The Talent

• NTC/Diploma in Building Services, Electrical, or Mechanical Engineering.
• Minimum of 1 year of experience in the M&E industry, preferably in Data Centers or mission-critical infrastructures.
• Perform preventive maintenance and troubleshooting at client sites.
• Service-oriented with strong analytical, problem-solving skills, and leadership ability.
• Excellent interpersonal communication skills, capable of interacting with individuals at all levels.

Next Step

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Supplier
• Position Title: Marine Service Engineer
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 5000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• In-charge of repair / service sales division
• Main Engine & aux engine repair, pumps, compressors, purifier and hydraulic at shipyard, working anchorage, OPL, follow voyage, PSA & Jurong port (ship owner, ship manager / Shipyard – DDW Pax ocean, ST Marine, Keppel / Industry – sewage treatment, Jurong & Kranji / Spares & equipment supplier / Engineer solution)
• Prepare & submit repair /service quotation to customer
• Get quotation from repairer
• Co-ordinate and arrange internal and external service team
• Co-ordinate between customer, agent & vessel for dispatching our teams to go onboard vessel to carry out repair/servicing job and or pre-work inspection
• Follow up with customer on status of our offer
• Co-ordinate with repairer & customer for any claims, dispute or complaint on work done or supply
• Prepare & submit inspection / service report to customer in accordance with ISO requirement & standard, filing of report is part of the job scope as per requirement
• Update & submit, sales report - quotation, enquiry against actual sale statistic report by weekly, monthly & yearly
• Co-ordinate between the sales team & production / service team for reconditioning work of stock item
• Coard vessel to meet Capt / Chief engineer for service & spares sales call & inspection in due course
• Carry out risk assessment for each service and observe safe work practice and regulations onboard vessels & in the workshop is part of the job responsibilities

APPLY NOW!!!

• Min. ITE in Marine or Mechanical Engineering
• Min. 3 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66039 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

• Position: Field Service Technician/ Engineer (Electronics/ Electrical)
• Location: MacPherson (walking distance -MRT Station)
• Working hours: 5 Working Days – Monday to Friday 9AM to 6PM
• Salary (commensurate with experience): Up to $3,500 (Basic $3000 + OT) + Performance Bonus + Transportation claims – On-site + Up to 16 Days of Annual Leave
• Duration: Permanent
• Industry: Network, Technology

Main Responsibilities:

• Basic networking knowledge / Experience in the field working on electrical systems.
• Perform general electrical maintenance of installed equipment.
• Security surveillance and access control systems configuration
• Radio communication equipment
• Project management skills
• Training will be provided

Requirements:

• Poly / NITEC in electronic, electrical or its equivalent
• Candidates with relevant years of work experience in related fields are welcome to apply
• Preferably with Class 3 driving license
• Need to standby and work overtime
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email to: [email protected] or call me at: 6398 5689 for more information.

Like us on Facebook or Instagram (For Career tips and Job vacancies): www.facebook.com/search.personnel / https://www.instagram.com/search.personnel

Join us on Linkedin: www.linkedin.com/company/search-personnel-pte-ltd

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

• MNC, 5 days, Tuas, Transport
• $4000 - $4500 basic, allowances,overtime claim
• Frequent travelling
• Candidates with no experience can apply
• Mentorship will be provided

Summary:

Our client is seeking for a motivated and technically skilled Junior Service Engineer to join their team. Candidates with relevant qualifications but no experience can apply. In this role, you will support senior engineers and handle service orders from their Service & Commissioning Manager and Coordinator. You will be responsible for evaluating, troubleshooting, repairing, and ensuring the safe return of equipment to service. This position offers hands-on experience and opportunities for learning and growth in a dynamic environment.

Job scope:

• Assistant Senior/Service & Commissioning Engineer on-site
• Execute service orders and assignments as directed by the Service & Commissioning Manager or Coordinator.
• Serve as the field representative to assess, troubleshooting, analyze, repair, test and return equipment to service based on instructions from service orders.
• Create daily reports on completed service tasks, issues encountered, and resolutions, sending them to the service mailbox.
• Complete all required documentation and submit reports related to service tasks.
• Ensure that all services are conducts in a safe and effective manner, adhering to company and industry standards.

Requirements:

• Minimum a Degree in Electrical, Electronics, Computer Science or related field.
• Candidates with no experience can apply as training and mentorship will be provided to develop technical skills and industry knowledge.
• Strong foundational knowldge of electrical, hydraulic, and mechanical engineering fundamentals.
• Analytical and systematic problem solving.
• Basic knowledge of programming and industrial control systems is a plus.
• Willing to travel abroad frequently for assignments.
• Able to work overtime when neccessary

Interested applicants, please send your resume to [email protected]

Job Description

• Industry/ Organization Type: Marine Equipment Wholesaler
• Position Title: Electrical Engineer/Field Service Engineer (Marine/Electrical)
• Working Location: Tuas West
• Working Hours: Monday – Friday, 8 am – 5.30 pm (One Saturday per month, 8 am – 12 pm)
• Salary Package: Up to $3,300 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Carry out testing and commissioning related to marine propulsion systems, power generation systems (Marine and Land), deck machinery, etc.
• Conduct hands-on fault diagnosis, troubleshooting, and maintenance of marine systems/components in workshops and on-board vessels.
• Perform hands-on work in mechanical repairs, installation, and removals.
• Provide support to the project team on the implementation of new projects.
• Provide technical support to customers.

APPLY NOW!!!

• Minimum 2 years of related experience.
• Minimum Higher Nitec in Electrical Engineering, preferably Major in Power.
• Proficient in Microsoft Office.
• Candidates with experience in Electrical Control Systems are preferred.
• Comfortable with traveling (Anchorage/Local/Overseas) on short notice and at odd hours.
• Comfortable with working outdoors and onboard.
• Inexperienced candidates are welcome to apply, as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65623 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Desktop Support Engineer (L1 / L2)
• Working Location: West (Jurong / Tuas)
• Working Hours: 5 days (Monday to Friday, 8 AM – 5 PM)
• Salary Package: Basic Salary up to $3,300 + AWS + Bonus + Transport Allowance
• Duration: Permanent Role

Key Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issues status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system to support Apple PC users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

APPLY NOW!!!

• Bachelor’s degree or equivalent in Computer Science or related field
• Minimum 1 year of IT experience or equivalent
• Candidates with CompTIA A+, Microsoft Certified Professional (MCP) qualifcations or equivalent would be an added advantage
• Broad experience in IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
• Experience with Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions or Helpdesk ticketing systems is preferred

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66041 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Main Responsibilities

The primary function of the Deskside IT Support (Mac) role is to support users and workstations, maintaining and troubleshooting systems as required, with the aim of providing a stable and fully functioning environment, either onsite or remotely.

• Deploy and maintain new workstations
• Provide technical support for desktop issues
• Support VIP members of Hogarth
• Assist users in Joint Ventures, liaising with Hogarth Production Support to ensure the site is fully supported
• Document and update documentation on standard procedures
• Escalate and formally report faults to specialist engineers (including third party support when required)
• Working with standard application suites and custom workflow tools at Hogarth (detailed below)
• Maintain meeting rooms’ A/V equipment
• Technical support for in-house agency facilities
• Adobe Creative Cloud support
• Microsoft Office support

Additionally, provide first line support for Hogarth staff and clients that utilise Hogarth's applications, ensuring concise and accurate logging and management of all incidents and requests reported to the online service desk. Ensure tickets are resolved to the highest quality within agreed service levels whilst meeting customer expectations. Resolve first line issues and use the appropriate escalation channels if unable to provide a fix.

Specifically;

• Monitor service management system activity and log / acknowledge incidents and service requests, allocating appropriate category and priority definitions
• Respond against defined Service Level Agreements and Key Performance Indicators and ensure that appropriate and timely responses are provided
• Complete first line investigation and diagnosis, updating incident records as necessary
• Carry out, and report on daily system health checks for all supported applications
• Triage incoming incidents and escalate problems to 2nd and 3rd line support teams, engaging external advisory and technical operations partners where necessary
• Resolve incidents and service requests and deliver appropriate, timely and accurate communications for internal use and for client distribution
• Participate in major incident events, adhering to defined best practice
• Review incidents and identify trends and underlying problems, ensuring that they are referenced, logged and tracked in appropriate systems
• Maintain the Knowledge Base, updating documentation where appropriate
• Weekend on-call coverage rota for Major Incidents (P1’s and P2’s)

Qualifications and Experience

Essential Experience & Skills

• Good experience of macOS support
• An excellent working knowledge of technical support for desktop issues
• Effective problem solving, able to recognise root causes and identify ways to overcome them
• Good working knowledge of Adobe Creative Cloud
• Quick learning skills with information retention and a good technical aptitude/ability
• Confidence to deal professionally with staff at all levels in the organisation
• Service focused "can-do" attitude
• Excellent administration and organisation skills
• Excellent communication, interpersonal, team working and multi-task management skills along with time management
• Self-motivated with the ability to work autonomously but also to contribute as a team player
• Ability to communicate technical information in a user-friendly way
• Positive attitude towards problem solving and tight deadlines
• A commitment to service improvement with a customer focused attitude

Desirable Experience & Qualifications

• Previous work experience within an advertising agency/post production facility
• Knowledge of media types and file formats
• ITIL V3 Foundation
• Knowledge of JAMF Pro
• Knowledge of Apple Remote Desktop / Microsoft Remote Desktop
• Apple Certified Support Professional (ACSP)

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

IT Support Engineer

Salary Range: $4000 - $4500

Working Days: Mon - Fri (8.30AM - 6.00PM)

Working Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Activate Interactive Pte Ltd (“Activate”) is a leading Technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Senior Support Engineer
The Senior Support Engineer is responsible for the support, operations and maintenance of the software applications. He/She should have a deep understanding of the maintenance objectives, targets and the application functionalities. He/She is responsible to interact, setting up and onboarding of end users. He/She works in a team setting and is proficient in applications development procedure, monitoring tools and techniques required. He/She is also familiar with the software platforms on which the solutions are implemented.

He/She is analytical in issue management, a good communicator and is focus on resolving issues based on priorities. He/She is able to assess, classify, prioritise, diagnose issues effectively in a collaborative manner and strive for continuous improvement and service excellence.

Provide software support

• Maintain a good knowledge base / FAQ for operational support
• Effectively assess, classify, prioritise, diagnose issues in a collaborative manner
• Collaborate with external stakeholders and vendors to resolve incident
• Recommend tools to facilitate the analysis of operational data
• Facilitate monitoring of security access i.e. registration of passwords and accounts
• Maintain training materials and conduct training for operational support personnel
• Maintain operational manual and user manual
• Carry out system transition and archival plan
• Comply with internal, external business and regulatory requirements
• Develop operational software configuration documentation

Oversee service level agreements and service improvement

• Deep understanding and comply with the service-level objectives and targets
• Carry out maintenance plans activities to meet service level
• Take reference to the service-level dashboard to monitor the targets and ensure that requirements are met
• Conduct root casual analysis upon issue closure
• Support trend analysis on a monthly basis
• Propose improvements to refine the SDLC processes and achieve continuous improvement
• Define, measure and achieve client satisfaction through the metrics collected
• Support the development of incident report for high severity issue

Implement software maintenance

• Implement software maintenance activities according to plans
• Implement corrective, adaptive and preventive maintenance
• Provide timely maintenance to improve system efficiency, performance and continuity
• Develop deployment request form for approval for software release
• Define, analyse and automate system monitoring

Requirements

• Bachelor’s degree in Computer Science or equivalent. Diploma holders’ relevant experiences will be considered.
• Experience in Dot Net or Java.
• Experience in web and mobile application production support in a large and complex systems operation environment.
• Experience with government agencies.
• Experience with various Singapore Government or Statutory IT compliance standards will be an advantage.
• Experience in SDLC, Agile, and Scrum methodology.
• Experience with Jira, Confluence, or other collaborative platforms.
• Strong Database skills, including MS SQL and MySQL.
• Good understanding of App/Web Server, SQL Database, and Mobile development configuration and setup.
• Knowledge of DevOps pipelines and related tools (such as Bitbucket, Artifactory, Bamboo, Jenkins).
• Ability to troubleshoot web portals API and read server/app logs to resolve issues.
• Able to grasp knowledge of application business logics.
• Familiarity with Azure, AWS, or GCP platforms will be an advantage.
• Knowledge of MS SharePoint will be an advantage.
• ITIL, server, project management, and network certifications will be an advantage.
• Able to lead an IT service support team if required.
• Strong critical thinker with problem-solving aptitude.
• The ability to take initiative and work independently with very little supervision.

Job Overview:
We are seeking a highly motivated and experienced individual to join our team as a Field Service Engineer. The successful candidate will be responsible, for ensuring the efficient delivery of technical support services to end-users. The role involves a combination of hands-on technical expertise, and effective communication skills at all levels including the customers management.

Responsibilities:
1. Customer Service:

• Ensure a high level of customer satisfaction by delivering excellent support services.
• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Build and maintain solid relationships with end-users, understanding their technical needs and preferences.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.

2. Technical Support:

• Identification and resolution of hardware and software issues for end-users, both onsite and remote.
• Serve as an escalation point for complex technical problems, ensuring timely and effective solutions.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Oversee the development and maintenance of standardized laptop images for various user profiles.
• Deployment of laptops to new and existing users ensuring consistency, security, and compliance with organizational standards.
• Design and implement efficient processes for onboarding new employees, including laptopsetup, account provisioning, and orientation on IT policies.
• Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
• Ability to analyze issues related to Microsoft 365 applications.
• Having knowledge to troubleshoot Wi-Fi or Network related issues.
• Possess expertise in diagnosing and resolving printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Develop and implement preventive and corrective maintenance strategies to optimize printer performance and minimize disruptions.
• Collaborate with vendors for escalated printer issues, warranty claims, and hardware replacements.

3. Documentation and Reporting:

• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.
• Generate and analyse performance reports to identify trends and areas for improvement.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in a technical support role, with a minimum of 3 years in a leadership or supervisory position.
• Solid knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL V4) are desirable.
• Solid understanding of ITIL framework and best practices for IT service management.

Responsibilities:

• Performing service and maintenance procedures.
• Liaise closely with customer representatives on all service/maintenance issues.
• Coaches a team of service team members.
• Help supervisors organize service delivery teams and distribute responsibilities.
• Manage daily customer interactions and expectations to achieve optimal results.
• Assist supervisor in timely implementation and completion of customer troubleshooting and security system maintenance/maintenance.
• Understand each customer's business, organization, and goals to provide a baseline of customer satisfaction.
• Ensure that the work carried out complies with the Occupational Safety and Health Act.
• Perform other technical tasks as required.
  

Requirements:

• At least 2 years of professional experience with Min. Diploma in Enginering field.
• Knowledge and hands-on experience with Commercial Chillers is ideal.
• Excellent interpersonal and problem-solving skills.
• An independent, self-motivated individual who can work with minimal supervision.
• Excellent interpersonal and problem-solving skills.
• This position will have minimum of 1 technician that will be supervised.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Job Description

• Industry/Organization Type: Marine Maintenance/Services
• Position Title: Service Engineer
• Working Location: Islandwide
• Working Hours: Flexible – must be on standby 24/7 to respond to client calls
• Salary Package: Up to $4,500 +OT + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Perform diagnostics, maintenance, and repair work on DF engines and other marine propulsion systems.
• Conduct routine inspections and troubleshoot engine issues to minimize downtime.
• Provide technical support and expertise to clients, ensuring optimal engine performance.
• Collaborate with the engineering team to develop and implement maintenance strategies.
• Prepare detailed service reports and documentation for all completed work.
• Ensure compliance with safety regulations and industry standards during all service activities.
• Travel to client sites as required to perform on-site maintenance and repairs.

APPLY NOW!!!

• At least a Diploma in Marine & Offshore Engineering, Mechanical Engineering, or Electrical Engineering.
• Minimum of 2 years of experience in engine repairs and maintenance, preferably within the marine industry.
• Experience with DF engines is highly preferred.
• Able to travel to client sites as needed, sometimes on short notice.
• The position requires flexibility in working hours, as the engineer must be on standby 24/7 to respond to client calls.
• Ability to work in varying environments and under pressure to resolve issues promptly.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68647 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

We are seeking a skilled Cloud Infrastructure Engineer to manage and support our cloud infrastructure on AWS and HCC Cloud. This role is essential for ensuring high availability, performance, and security across our cloud environments. The ideal candidate will have extensive experience in cloud operations, Infrastructure as Code (IaC), disaster recovery, and continuous improvement initiatives to drive cost efficiency and scalability.

Key Responsibilities:

• Manage and support cloud infrastructure on AWS and HCC Cloud, ensuring optimal availability, performance, and security.
• Oversee and troubleshoot critical issues within cloud environments, providing Tier 2 and Tier 3 support as needed.
• Implement and manage Infrastructure as Code (IaC) using tools like AWS CloudFormation and Terraform.
• Define, implement, and test disaster recovery and business continuity plans.
• Drive continuous improvement by optimizing cloud infrastructure for cost efficiency and scalability.
• Ensure network security, including managing VPNs, firewalls, VPCs, and IAM configurations across AWS and HCC Cloud.
• Collaborate closely with development, operations, and security teams to establish CI/CD pipelines and adopt best DevOps practices.
• Monitor system performance, conduct capacity planning, and maintain thorough documentation of all infrastructure components.
• Possess a deep understanding of AWS services, including EC2, S3, RDS, VPC, IAM, CloudWatch, Lambda, and networking concepts.
• Proficiency in monitoring tools (e.g., CloudWatch, Prometheus) and security practices to manage VPNs, firewalls, and VPCs effectively.

Qualifications:

• Minimum 10 years+ years of experience
• Required: AWS Certified Solutions Architect (Professional)
• Required: AWS Certified SysOps Administrator (Associate)
• Preferred: AWS Certified DevOps Engineer (Professional)
• Strong expertise in cloud operations and IaC using AWS CloudFormation, Terraform, or similar tools.
• Demonstrated experience in disaster recovery and business continuity planning.
• Proficient in implementing and managing network security protocols across cloud environments.
• Excellent collaboration skills for working with cross-functional teams in a CI/CD and DevOps framework.
• Familiarity with monitoring and security tools, particularly AWS CloudWatch and Prometheus.

Technical Leadership:

• Lead and supervise a team specialized in On Site Recovery (OSR) operations, with a focus on insitu machining and repair services in the maritime sector.

• Provide technical guidance and support to ensure safe and efficient execution of onsite machining projects.

Project Execution and Management:

• Plan, organize, and oversee onsite machining projects including crankpin machining, line-boring, and surface machining.

• Ensure compliance with technical specifications, quality standards, and project timelines.

Tooling and Equipment Management:

• Manage a specialized inventory of tools and equipment required for insitu machining works.

• Coordinate maintenance, calibration, and readiness of tools to support onsite repair activities.

Technical Solutions Development:

• Collaborate with clients to understand their onsite repair needs and develop tailored technical solutions.

Responsibilities:

1. Customer Service:

• Ensure a high level of customer satisfaction by delivering excellent support services.
• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Build and maintain strong relationships with end-users, understanding their technical needs and preferences.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.

2. Technical Support:

• Identification and resolution of hardware and software issues for end-users, both onsite and remote.
• Serve as an escalation point for complex technical problems, ensuring timely and effective solutions.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Oversee the development and maintenance of standardized laptop images for various user profiles.
• Deployment of laptops to new and existing users ensuring consistency, security, and compliance with organizational standards.
• Design and implement efficient processes for onboarding new employees, including laptop setup, account provisioning, and orientation on IT policies.
• Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
• Ability to analyze issues related to Microsoft 365 applications.
• Having knowledge to troubleshoot Wi-Fi or Network related issues.
• Possess expertise in diagnosing and resolving printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Develop and implement preventive and corrective maintenance strategies to optimize printer performance and minimize disruptions.
• Collaborate with vendors for escalated printer issues, warranty claims, and hardware replacements.

3. Documentation and Reporting:

• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.
• Generate and analyse performance reports to identify trends and areas for improvement.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field (or
• equivalent work experience).
• Proven experience in a technical support role, with a minimum of 3 years in a leadership or supervisory position.
• Strong knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL V4) are desirable.
• Solid understanding of ITIL framework and best practices for IT service management