IT Support Operator (Training Provided/ Tanjong Pagar/ 5 Days/ Up to $3,500) - 7913
2 months ago
[Order Number: 763643]
Training Provided
Responsibilities
Provide excellent customer service by responding promptly to inquiries, resolving issues ..
[Order Number: 763643]
Training Provided
Responsibilities
- Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)
- Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up
- Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary
- Contribute and maintain a knowledge base of frequently asked questions and solutions.
- Vendor coordination for customer onsite support when necessary
- Adhere to data centre routine and security procedures
- Working in a rotating shift schedule to ensure 24x7 coverage
- Any other ad hoc duties assigned
Requirements
- Candidate must possess at least a Diploma in IT or any other related field
- Knowledge of IT infrastructure and networking concepts
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