Job Description
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
A critical enabler of Citi’s mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business.
Why Citi? Join a Global Bank that believes in its talent.
Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you.
Job Description:
The Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities:
- The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed
- Maintains application systems that have completed the development stage and are running in the daily operations of the firm
- Manages, maintains, and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations.
- Develop and maintain technical support documentation
- Identifies ways to maximize the potential of the applications used
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner
- Ensures that storage and archiving procedures are in place and functioning correctly
- Formulates and defines scope and objectives for complex application enhancements and problem resolution
- Reviews and develops application contingency planning to ensure availability to users
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
- Participate in application releases, from development, testing and deployment into production
- Engages in post implementation analysis to ensure successful system design and functionality
- Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact
- Ensures essential procedures are followed and helps to define operating standards and processes
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
- Acts as advisor or coach to new or lower level analysts
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
- Performs other duties and functions as assigned
- Has the ability to operate with a limited level of direct supervision
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 5-8 years’ experience in an Application Support role
- Experience installing, configuring or supporting business applications
- Experience with some programming languages and willingness/ability to learn
- Ability to understand complex derivatives products, pricing concepts, and risk management flows
- Appreciation of managing critical FX market events and maintaining plant stability.
- Aptitude to learn and support the multiple Citi technology layers that underpin the global Citi FX business franchise
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder
Education:
- Bachelor’s/University degree or equivalent experience
You’ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi’s unmatched globality and vast expertise.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today - https://jobs.citi.com/dei
