Total 2,069 tech support job vacancies in Customer Service category in Singapore

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
Provide L2 technical support and advice to users on systems-related issues or queries.
Perform systems administration/maintenance and works toward continuous optimization of systems performance.
Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
Cross group collaboration
Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
Qualifications/Experience/Knowledge
Diploma/Degree or equivalent
Min. 2-3 years of experience preferred.
Technical knowledge infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers
Knowledge of OS – Linux, Windows OS, Mac OS, and Servers Operating Systems, M365, Microsoft Intune
Knowledge of network architecture and security, routers, switches, provisioning, firewalls, and security
Possess problem solving skills and able to prioritize and manage multiple tasks.
Experienced in VIP user support.
Demonstrated verbal, written communication and interpersonal skills with stakeholders.

On call support required after office hours

Suntec City

Up to $4,500

Hybrid Work Arrangement (4 days WIO, 1 day WFH)

8am to 5pm / 9am to 6pm (M-F)

• Prepare and update reports as and when required
• Ensure that sanction checks are conducted.
• Perform List Intelligence for Vessels checks.
• Update and maintain the records, schedules, statistics, etc.
• Stay current on market conditions and to share findings and updates with all members of the team as appropriate.

How to Apply: send your resume to: [email protected] or telegram @jocelynchan ASAP!

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820

As a key member of the IT Team, the candidate will play a pivotal role in maintaining and optimizing infrastructure systems across multiple locations, locally and overseas.

Requirements:

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage
• Able to converse in both English and Mandarin due to the need to liaise with overseas counterparts

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Other Information

• Office location in Pandan near MRT
• Working hours: 8.30am to 6.00pm (Mon – Fri)
• Company transport is provided from Clementi MRT (one way)
• Basic salary: up to $4700/mth depending on years of experience
• Mobile reimbursement of up to $50/mth with performance bonus

If you bring along similar experience. Interested applicant.

Kindly send in your resume. We regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No: R1110882

EA Personnel: Lee Ming Er

• Report to the Team Lead and provide operations support at training ground
• Provide Pre and Post training support such as setting up and dismantle of training equipments
• Perform 'O' Level maintenance for training equipments
• Checked and maintain equipment after each training including stock count
• Candidates who require work passes need not apply
• Candidates are required to carry equipments with a load of at least 15kg
• Experience in handling instrumented training equipments
• Able to perform shift hours

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

RESPONSIBILITIES

You will be part of the team to provide casework and counselling services for families, with the goal for families to achieve healthy family functioning, and to deliver divorce support programmes and services to families who are affected by divorce, with the goal for families and their children to achieve stability and self-reliance.

Roles and Responsibilities:

Casework & Counselling

• Part of the Intake & Triage Team to conduct intake assessments for new intakesto identify needs, strengths, and risks and make necessary referrals for clients.
• Conduct counselling for individuals, couples and families who are experiencing stress due to marital and family-related issues.
• Conduct case management for clients and case conferences with stakeholders.

Support Programme & Workshops

• Plan, review and facilitate groupwork intervention for parents and children.
• Facilitate premarital and divorce related programmes and workshops to help equip couples and parents with knowledge that enhance relationships and skills to cope with life transitions.
• Facilitate and supervise visitation access of divorcing/ divorced parents with their children and ensuring that the session carries on smoothly and safely for both the parent and children.

Research & Practice

• Contribute to quality practice and professional matters in agency.
• Engage in research to evaluate activities and identify service gaps.
• Facilitate internal training for team/service point

Networking

• Support networking and advocacy sessions with partners and stakeholders

Requirements:

• Master Degree in Counselling or Bachelor Degree in Social Work (preferably with a recognised certification in Counselling)
• 3-5 years of relevant casework / counselling experience in counselling, social work, or related work involving family, parents and children, and have experience in conducting training and workshop
• Preferably accredited member of SASW or clinical member of SAC
• Able to work in multiple sites

Master Degree in Counselling or Bachelor Degree in Social Work (preferably with a recognised certification in Counselling)

Thank you for your application. We regret that only shortlisted candidates will be notified.

• Assist in the maintenance of new accounts and facilitate Fulfillment deals, starting with tasks of simple to moderate complexity based on experience level.
• Collaborate closely with the Fulfillment team to help onboard clients onto Bank's platform.
• Ensure timely and accurate tracking and updating of deal statuses.
• Proactively escalate issues and challenges when necessary to guarantee the prompt completion of deals.
• Provide support to Implementation Advisors in onboarding key clients and preparing Requests for Proposals.
• Gain in-depth knowledge of Bank's cash management solutions and services.
• Assist with migration projects, including updates to mandates and outreach to clients with expiring IDs, in coordination with the Fulfillment team.
• Take on additional tasks and projects as assigned by the manager.

Job requirements

• Proficient in Microsoft office (Word, Excel and PowerPoint)
• Knowledge of excel macros/ PowerBI/ SQL/ Tableau
• At least 2 years of banking or implementation experience

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Desktop Support to be part of their IT Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Desktop Support:

• Provide operational support and administration for IT systems, ensuring smooth system and storage infrastructure performance.
• Monitor all aspects of the infrastructure to identify potential service issues or gaps and maintain clear visibility across the region.
• Troubleshoot and resolve technical issues, collaborating with multiple vendors to identify root causes and implement solutions.
• Maintain accurate and up-to-date documentation of system configurations in the knowledge base.
• Assist in implementing infrastructure changes, performing routine maintenance, and managing component upgrades.
• Conduct regular data backups and support disaster recovery operations to ensure system continuity.

Requirements:

• Diploma in related field
• Minimum 1 year of relevant experience
• Comfortable with 1 year contract (convertible / renewable)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description: Customer Support Engineer

Handle Industrial Product Enquiries with correct Tech Spec.

Involve and support current projects and provide solutions.

Provide Technical Support to Customer Production Needs.

Quality Checking & Control on our Product Received to make

sure is conform to customer required product specifications.

Communicate well with suppliers for correct product specs.

Requirements:

Diploma/Degree in Mechanical/Manufacturing/Industrial/

EEE/ Engineering.

Experience in Manufacturing/Industrial/Production work.

Fluent in EXCEL spreadsheet and computer software use.

Good communications skills & customer service mindset.

Independent, Responsible, Self Starter and Result Driven.

1-3 years working experience. Graduates also can apply.

Email: [email protected]

Nearest MRT: Bishan/ Marymount Station (about 1km walk from MRT)

Basic + AWS + VB
5days work ,9am- 6pm

JOB RESPONSIBILITIES:

• Build strong relationships with and maintain good communication with Customer
• Run and confirm inventory allocations daily, managing inventory communications between customer and Warehouse staff, while assisting the warehouse team with inventory allocations in the WMS.
• Ensure paperwork is correct, matches the Warehouse Management System (WMS) and maintain organized records of shipping and receiving documents.
• Update the WMS daily to reflect all warehouse activities.
• Assist Warehouse Manager and warehouse team with inventory reports and assignments.
• Invoicing to customer
• Provide additional support as needed.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Desktop Support Engineer (L1 / L2)
• Working Location: West (Jurong / Tuas)
• Working Hours: 5 days (Monday to Friday, 8 AM – 5 PM)
• Salary Package: Basic Salary up to $3,300 + AWS + Bonus + Transport Allowance
• Duration: Permanent Role

Key Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issues status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system to support Apple PC users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

APPLY NOW!!!

• Bachelor’s degree or equivalent in Computer Science or related field
• Minimum 1 year of IT experience or equivalent
• Candidates with CompTIA A+, Microsoft Certified Professional (MCP) qualifcations or equivalent would be an added advantage
• Broad experience in IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
• Experience with Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions or Helpdesk ticketing systems is preferred

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66041 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

THIS IS A 2-YEARS RENEWABLE / CONVERTIBLE CONTRACT ROLE

The Centre Management System Support, Executive/Senior Executive is responsible for overseeing the upkeep, procurement & maintenance of all exhibits, audio-visual equipment, facilities and essential services for daily operations for centres/museums under Defence Collective Singapore (DCS).

RESPONSIBILITIES

• Maintenance Planning: Planning and implementation of building maintenance programs for architectural, electrical, and mechanical, exhibits and attractions AV lighting systems. Co-ordinate and liaise with internal and external vendors for the execution of maintenance services. Conduct joint inspection rounds with Specialists/Technical Officers on building/Exhibit/AV & lighting defects.
• Safety Compliance: Ensure compliance with safety equipment, work methods, and procedures. Promptly rectify any unsafe situations, adhering to Workplace Safety and Health (WSH) regulations. Be responsible for implementing Company’s SOP and policies including compliance to QEHS policies. Conducting regular checks on the entire building to ensure the prompt removal of fire hazards, proper functioning of fire escapes, fire doors, and obstruction-free access.
• Supervise Works: Control and supervise all AV Lighting and exhibition related works performed by Specialists/Technical Officers and contractors, including those carried out by tenant's fitting out contractors. Supervise and inspect the works of contractors and the works of the service providers (cleaning, housekeeping, landscaping, pest control, car park and security). To ensure contractors’ compliance to safety, regulations and level of standards set by DCS.
• Repairs and Emergency Situations: Responding to emergency situations & troubleshoot sound and video and ensuring prompt repairs of property facilities. Providing updates to Centre Management team with regards to the situation.
• Procurement: Manage budgetary control of expenditures including preparation of annual budgets and forecast. Conduct tender exercises for OPEX/CAPEX works such as replacement, upgrading or redevelopment works and manage such works according to timeline including putting up of documents and procurement for OPEX/CAPEX requests.
• Daily Operations: Responsible for the coordination of meetings and events such as logistics support, obtaining quotations, raising of invoices etc. Conduct regular inspection of the centre to ensure high standard of cleanliness and service are provided by term contractors related to cleaning, landscape, pest control etc.
• Reports: Monitor and report on the work progress of minor improvement projects or A&A work. Tabulate inspection report and plans for defects rectification.
• Project Management: Procurement of services as well as management of services and projects from inception, execution and to completion. Project lead to manage all aspects of project.
• Event Management: To provide audio, visual and media services for events and activities (e.g. Family Day, celebrations, etc). To help staff (hands-on) on setup of technology in the venues.
• Others: provide training to staff and students on the use of AV and lighting equipment, carry out any ad-hoc duties, handyman work, projects as assigned.

REQUIREMENTS

• Minimum diploma in the audiovisual technology, sound engineering, lighting design technology or any related field, such as digital media or related disciplines.
• Demonstrated ability to communicate effectively, including proficiency in clear, concise, and compelling oral and written communication in English.
• Demonstrated ability to work independently and under pressure and to manage multiple concurrent tasks and responsibilities while dealing with changing priorities.
• Possess strong working knowledge with maintenance work, local codes and regulations. Familiar with statutory requirements on building services, facility operations, maintenance, and safety.
• Withstand various strenuous activities such as frequent walking, prolonged standing, climbing ladders, bending, and kneeling without restriction.
• Able to work on rotating shifts, weekends, and public holidays.
• Relevant experiences in facilities management/MCST, ACMV, M&E Systems, building automation system (BAS), Certification as Fire Safety Manager will be an added advantage.

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Data Center IT Operator to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What will you do?

• Perform shift duty to support 24x7 DC Operations stand-by duties for emergency.
• Assist to oversee the IT equipment hardware inventory on individual rack inside the DC
• On-site Management of works conducted within the Data Centre such as site preparation, site survey, network cabling, electrical wiring, air-conditioning, building power supply (including power generator) tests, infrastructure & System maintenance, on-site/off-site standby activities etc
• Coordinate preventive maintenance for Data Centre downstream infrastructure which includes Uninterruptible Power Suppler (UPS) systems, Water Detection systems, Fire Suppression systems, PDU, CCTV systems, Card Access systems etc.
• Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly).
• Remote Hand Support (Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP).
• Handle input and output media with due care for integrity of data and utility of media for subsequent use, including off-site storage.
• Perform Event Monitoring for Data Centre Facilities infrastructure to ensure they are functioning optimally (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.)
• Perform event monitoring for IT Systems and Network infrastructure.
• Perform incident escalation. Ensure incidents are responded and attended to. To redirect for 2nd or 3rd Level resolution base on criticality, impact and customer Service Level Agreement (SLA).
• Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure.

The ideal candidate should possess:

• Diploma Computer Information Systems or related field.
• Minimum 2 years of experience in DC Operations Support and Batch Management
• Possess initiative with positive working attitudes and customer services oriented
• Independent and goal-oriented
• Good team player
• Good communication and interpersonal skills
• Able to work shifts to support 24x7 Data Centre operations
• Familiar with: Control-M 9.0.19.x Fundamentals, Basic SAP, Data Centre Operations Support, ITIL methodologies

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Desktop Support to be part of their IT Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Desktop Support:

• Provide operational support and administration for IT systems, ensuring smooth system and storage infrastructure performance.
• Monitor all aspects of the infrastructure to identify potential service issues or gaps and maintain clear visibility across the region.
• Troubleshoot and resolve technical issues, collaborating with multiple vendors to identify root causes and implement solutions.
• Maintain accurate and up-to-date documentation of system configurations in the knowledge base.
• Assist in implementing infrastructure changes, performing routine maintenance, and managing component upgrades.
• Conduct regular data backups and support disaster recovery operations to ensure system continuity.

Requirements:

• Diploma in related field
• Minimum 1 year of relevant experience
• Comfortable with 1 year contract (convertible / renewable)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

1. Coordination: Coordinating various administrative duties, including but not limited to minutes taking, invoicing, data entries, document management, and overseeing goods flow.
2. Office Operations: Assisting with day-to-day office operations, ensuring smooth check-in/out processes, and managing room transfers.
3. Liaison: Liaising with departments such as Marketing and Procurement on residents’ matters, service requests, and purchase orders.
4. Compliance: Ensuring that the dormitory complies with all relevant regulations and standards, including health, safety, and fire safety regulations.
5. Inventory Management: Keeping track of supplies and equipment, and ensuring that inventory levels are maintained.
6. Resident Support: Assisting residents with their needs and addressing any complaints or concerns they may have.
7. Maintenance: Conducting regular checks on the dormitory facilities to ensure they are in good condition and addressing any maintenance issues promptly.
8. Data Management: Key liaison with the Marketing Team on all residents’ data, room allocation for new residents and ensuring prompt update on the residents’ data on check-ins, check-outs, replacements and transfers.
9. Data Reporting: Ensure timely reporting of residents’ data to relevant stakeholders and the Management.
10. Accounts Payable: Handling accounts payable functions and managing invoices. Facilitate billing to clients on resident-related matters such as infringements, additional appliances and maintenance in rooms.
11. Health and Safety: Implementing and monitoring health and safety protocols to ensure a safe living environment for residents.
12. Training and Development: Participating in training programmes to develop management skills and knowledge of dormitory operations.
13. Event Management: Assisting the organisation and facilitation of social and educational events to encourage resident engagement.
14. Any other tasks or duties as assigned by the Supervisor/Management.

Requirements:

• Degree or minimum Diploma
• Proficient in English (spoken and written)
• Good computer literacy and proficient in Microsoft Office applications
• Good organizational skills and meticulous
• Good communication skill
• Able to multi-task and work in fast-paced environment

Work Location:

Changi East

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Scope:

1. Manage cases filed in the General Division through reviewing, analysing and identifying issues with, processing and monitoring filings and other documents in accordance with the applicable legislation, rules, practice directions, standard operating procedures and policies;
2. Draft reports, notices and correspondence to, and liaise with, internal stakeholders, lawyers, self-represented persons and other external agencies to facilitate the efficient disposal of cases;
3. Upload the correspondences/emails/documents sent in the respective case files in the case management system;
4. Update case-related information in the case management system; and
5. Perform other administrative duties relating to case management and fixing of hearings.

Requirements:

• At least 4 years of relevant working experience
• Able to handle high volume of work independently
• Able to interact across relevant stakeholders within the organization
• Good communication skills (both verbal and written)
• Keen for continuous learning and obtaining new knowledge

Salary: $3600 to $4800/month (depends on experience)

Location: Clarke Quay

Contract Period: Feb to April 2025 (3 months)

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

BROAD FUNCTION

A dedicated and proactive IT Support Engineer with a strong foundation in supporting environments primarily consisting of Windows devices and the Microsoft 365 suite.

Manage IT assets and responsible for troubleshooting/repair, providing technical support, and ensuring seamless end-user IT operations.

Effectively support the organization's IT needs, contribute to a positive user experience, and grow within the role.

ROLES AND RESPONSIBILITIES

• Provide Technical Support: Ensure timely and effective resolution of technical issues related to windows devices and Microsoft 365 applications, minimizing downtime and maintaining productivity.
• Enhance User Experience: Deliver high-quality customer service and support to end-users, ensuring their IT needs are met and they are satisfied with the solutions provided.
• Maintain IT Infrastructure: Assist in the maintenance and optimization of the IT infrastructure, including performing routine updates, backups, and system monitoring to ensure smooth operations.
• Support IT Projects: Contribute to various IT projects and initiatives, providing support and collaborating with the IT team to achieve project goals and improve IT services.
• Develop Technical Skills: Continuously learn and develop technical skills to stay updated with the latest technologies and best practices, enhancing the overall capability of the IT support team.
• Documentation and Reporting: Create and maintain detailed documentation of IT processes, procedures, and troubleshooting steps, ensuring knowledge is shared and easily accessible within the team.
• User Training and Education: Conduct training sessions and create user guides to help end-users effectively utilize Windows devices and Microsoft 365 applications, promoting best practices and reducing common issues.
• On Rotating Roster: Provide standby support during off-office hours and weekend on a rotational basis.
• Ad-Hoc Assignments: carry out any other tasks assigned by the Supervisor or Reporting Officer.

EXPERIENCE

• Technical Support: Provided first-level support to users, resolving issues related to Windows devices and Microsoft 365 applications. Assisted in setting up new workstations and configuring user accounts.
• Incident Management: Logged and tracked support tickets using IT service management tools. Ensured timely resolution of incidents and escalated complex issues to senior engineers when necessary.
• System Maintenance: Performed routine maintenance tasks such as software updates, system backups, and virus scans. Monitored system performance and implemented necessary optimizations.
• User Training: Conducted training sessions for end-users on best practices for using Windows devices and Microsoft 365 applications. Created user guides and FAQs to assist with common issues.
• Collaboration: Worked closely with the IT team to support various projects and initiatives. Participated in team meetings and contributed to the continuous improvement of IT services.

SKILLS

• Technical Support: Proficient in diagnosing and resolving hardware and software issues on Windows devices. Experienced in providing remote and on-site support to end-users.
• Microsoft 365: Skilled in managing and troubleshooting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Familiar with user account management and license allocation.
• Windows OS: Strong understanding of Windows operating systems (Windows 10/11), including installation, configuration, and maintenance. Knowledgeable in Active Directory for user and group management.
• Networking: Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN. Capable of troubleshooting connectivity issues.
• Customer Service: Excellent communication and interpersonal skills, with a focus on delivering high-quality support and ensuring user satisfaction.
• Documentation: Ability to create and maintain detailed documentation of IT processes, procedures, and troubleshooting steps.

QUALIFICATIONS

• Diploma or Bachelor's Degree in IT with minimally 3-5 years of relevant experience.
• With relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, Azure Fundamentals, CCNA, or equivalent will be an advantage.

Helpdesk or (Outsourced) – End-User Support

Working hours: Monday to Friday, 9:00 AM - 6:30 PM.

Responsibilities:

• Oversee maintenance, set-up, installation/re-installation, relocation and migration of IT peripherals.
• Provide support for hardware, software, and peripheral devices, including upgrades and patches.
• Onsite & remote support for clients/end-users on IT-related requests
• Diagnose and able to resolve technical issues related to desktops, laptops, and printers.
• Ensure issues are addressed and resolved in a timely manner.
• Assist in configuring and setting up new employee workstations
• Manage software administration (e.g. Microsoft 365), including password resets and account management.

Requirements:

• Minimum ITE / Diploma in IT or equivalent.
• Fresh graduate are welcomed to apply.
• Able to deliver IT support to in a end-user environment.
• Excellent verbal and written communication skills, with a strong focus on customer service.
• Take initiative and able to work in a fast-paced environment, independently and also as part of a team.
• Open to help out after office hours (OT) depending on projects

Key Responsibilities:

Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

Liaise with project vendors to coordinate and oversee project delivery.

Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

Ensure quality and functionality of the software and systems meet the organizational

standards.

Analyze the work plan for the department, identifying key areas for improvement and optimization.

Write detailed reports on project progress, department performance, and other relevant metrics.

Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

Liaise with internal stakeholders to determine their technology needs and ensure IT

projects align with the overall business strategy.

Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

Proactively seek out opportunities for technological improvements and present recommendations to senior management.

Ensure all IT practices comply with regulatory standards and company policies.

Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

Bachelor s degree in Information Technology, Computer Science, or a related field.

Have some experience in IT project management and software development.(preferred)

Proven track record of successfully managing IT projects from initiation to completion.

Experience in developing and deploying software applications, particularly in the banking or financial services sector.

Experience with database management systems.

Strong analytical and problem solving skills.

Experience in writing detailed reports and performance metrics.

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Job Description:

We are looking for an experienced Production Support Specialist to join our team. This role involves providing 24/7 application support, troubleshooting, and system optimization for production systems. The ideal candidate will have hands-on experience in Java-based applications, database management, and system monitoring, preferably within the banking or anti-money laundering domain.

Key Responsibilities:

1. Rotational Shift Support:

· Provide 24/7 rotational application support, ensuring continuous system availability.

2. Incident and Problem Management:

· Manage incidents and problems to minimize service interruptions.

· Identify root causes and resolve production issues related to performance and reliability.

3. System Monitoring and Health Checks:

· Monitor production systems using tools like Grafana to ensure SLAs are met.

· Conduct regular health checks and job scheduling for optimal system performance.

4. Troubleshooting and Optimization:

· Debug and resolve production issues across the software stack, including Java, Spring Boot, and Microservices.

· Proactively identify bottlenecks and implement solutions to prevent problems.

5. System Improvement and Automation:

· Continuously improve system efficiency through job automation and performance tuning.

· Identify and fix bugs to enhance reliability.

6. Technical Expertise:

· Utilize SQL Server/Oracle databases to write and debug SQL programs.

· Manage applications in Linux/Unix and Windows environments with scripting.

· Leverage tools like GIT Bitbucket and Jenkins for version control and CI/CD processes.

· Work with technologies such as Actimize or Hadoop (preferred).

Requirements:

Experience:

• 3–5 years of hands-on experience in Java, Spring Boot, and Microservices troubleshooting.

• 3–5 years of experience in production support for banking applications or anti-money laundering systems.

• Experience with Windows and Unix/Linux environments.

Technical Skills:

• Strong expertise in SQL Server/Oracle databases, with the ability to write and debug SQL programs.

• Proficiency in system monitoring tools like Grafana (preferred).

• Knowledge of GIT Bitbucket, Jenkins, and scripting languages.

• Familiarity with Actimize, Hadoop, or similar tools is a plus.