Total 4,657 tech support job vacancies in Customer Service category in Singapore

Roles and Responsibilities

• Answering call from client and assist with customer enquiries
• Issue Invoice and follow up with customer's payment
• Issue quotation to client and follow up request
• Handle with follow-up action indicated in service report

Requirements

• shall have related customer service experience
• Excellent working attitude and interpersonal skills
• Independent individual that is keen to learn
• Proficient in MS Office
• Preferably experience in service for carpark system

Responsibilities:

• Trade processing and settlement for bonds, repo, credit default swap (CDS), US Treasury Futures,
• Perform reporting eg. US Treasury Net Long Position reporting, MAS Trade Repository for CDS, etc.
• Process monthly introducer fees
• Trade processing on Spore holiday (rotation basis)

Requirements:

• Min Diploma with 5 years of relevant experience in Fixed Income settlement
• Willing to work during PH and OT
• Strong in Microsoft Excel and IT skills

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24343

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Trade Support

Working Hours: Monday to Friday [9.00am-6.15pm]

Location: Suntec Tower 3

Salary: $2.8k to $3.5k + VB

Job Scope:

• Prepare commodity sale and purchase contracts in consultation with Trading, Trade Finance and Shipping Team.
• Liaise with suppliers and buyers on all contract related finalisation.
• To follow up and finalize all Trade related contracts in consultation with the internal team and put through the Trade Contract.
• To handle transaction cycle for all shipments with proper monitoring of each step of trade deal execution
• Keep track of contract details and make out periodical reports as and when required.
• Work closely with back office and operational staff to ensure smooth logistics/end to end supply chain of your trades

Job Requirements:

• 2-3 years of relevant experience

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.

You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

Why EPAM?

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters.
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey.
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us.

What You’ll Do

You will play a key role as a Senior Tech Support Engineer to drive service, performance and quality management in the end-user environment necessary to support the organization’s digital transformation.

Service Desk Management:

• Manage a team handling desktop support, service desk functions, and VIP support
• Ensure high-performance service delivery, including improvement initiatives and post-incident reviews
• Develop a deep understanding of projects to optimize service delivery and meet customer expectations
• Analyze processes and implement strategies to improve service delivery

Performance and Quality Management:

• Recommend and implement service delivery improvements
• Track and report on service delivery performance to management
• Collaborate with teams to set IT standards

Stock and Inventory Management:

• Design and implement an inventory tracking system
• Manage supplier relationships and stock levels
• Purchase new equipment and negotiate favorable contracts
• Lead annual stocktaking and verification

Budget, Procurement and Forecasting:

• Manage and execute IT procurement within budget
• Monitor spending and implement budget controls

What Will Make You Shine

• 5-8 years of experience leading a team
• Diploma in Information Technology or a related field
• Excellent customer service skills
• Experience working with outside vendors
• Strong knowledge of how to handle issues, escalate problems, and follow IT best practices
• Proven ability to manage and lead people, both in person and remotely
• Positive attitude, adaptable to change, and able to motivate others towards company goals
• Independent worker with strong communication skills to thrive in a team environment

How We Hire

Here, we summarize the typical journey to finding a job within EPAM:

• Apply and tell us about yourself
• Go through some standard interviews:

1. General interview with a recruiter
2. Technical interview with our technology experts
3. Manager interview or Offer interview with a hiring manager

• Get ready to join the team

Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.

It takes 1 min of application to start the journey with us. Apply now!

Job Description:

• Inventory Management
• Manages delivery of laboratory supplies (consumables, chemicals and reagents) from Suppliers and to Customer’s stockrooms and points-of-use accordingly
• Perform goods receipt in Enterprise Resource Planning (ERP) systems upon receiving of these laboratory supplies
• Asset Management
• Render support to Senior Site Engineer at Customer Site in the following services under the Asset Management Services (AMS) program.

Job Requirements:

• ITE or a Diploma in Science or related discipline
• Candidate with experience in the use of ERP system and logistic work would be preferred

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Key Responsibilities of the Job

• Keep abreast of market trends, conduct regular market updates and follow-up activities
• Ideate, executing, and optimize marketing campaigns across multiple channels including events, email campaigns, attending networking events, and contacting digital campaign participators to generate leads and grow the business.
• Be responsible for the EDM email mailshots and execute a social media strategy including videos and posts and keep up to date with algorithmic changes.
• Generate and record list of prospects via people networking, running events, telemarketing, and LinkedIn Sales Navigator
• Engage and cultivate long-term working relationships with clients and business prospects via telephone, email and attending client events.
• Update and document all contact from clients onto the CRM System.
• Maintaining accurate records of meetings, decisions, and next actions
• Provide administrative support for documentation of new and existing business
• Work closely with the internal SJP departments
• Ensure diary management is well organised
• Undertake appointment making
• Issue review letters following meetings with existing clients and follow up with marketing activities and client referral campaigns
• Ensure administration and filing is kept in order and up to date for clients
• Liaise with clients on the telephone (clarifying information only or communicating advice that has been obtained from the adviser)
• Prepare letters and emails to clients, always maintaining an awareness of Compliance standards.
• Communicate effectively with all teams and staff members for updates and liaise with necessary teams for help and guidance if required.
• Build and manage client relationships and expectations
• Assist in any ad-hoc duties assigned.

Knowledge and Skills needed to perform the role

• Proficient in using IT systems and applications, with good working experience using MS Office (Outlook, Word and Excel as a minimum), CRM and or a workflow system such as Salesforce and SJP internal systems
• Business development and sales skills
• Good problem solving skills
• Highly results-driven, enthusiastic, and self-motivated individual with strong time management skills and must be able to work under pressure.
• Excellent interpersonal and communication skills and able to engage internal and external stakeholders of all levels with assertiveness.
• Good negotiating and conflict resolution skills
• Excellent customer service skills – professional telephone manner, sound knowledge of the English language so you are producing the most professional and accurate paperwork.
• Strong organisational skills with an eye for detail and data.
• Good level of numeracy
• Detailed knowledge of client base and an overall knowledge of other client accounts.
• Awareness of other team members roles and how they all collaborate and work together. Share knowledge and experience.

The Person

• Takes responsibility and initiative for own workload.
• Is prepared to put their team mates first and appreciates how this adds to the benefit of the whole team.
• Ability to foster strong relationships with the practise members, internal teams and clients and work for best possible outcome.
• Is resilient to be able to adapt to change and challenges as they arise, in collaboration with the team.
• Demonstrate assertiveness and ability to take on and deliver positive and constructive feedback.
• Calm and friendly personality with a ‘can do’ attitude
• A natural people person who is skilled at gaining trust
• Great communicator
• Enthusiastic and be willing to learn, share in success

Key Behaviours

• Build Relationships

Be easy to connect with to grow and develop long and trusted relationships. Put others first, be responsive, caring and honest, and put others at the heart of everything you do.

• Be Responsible

To do an amazing job. Take ownership, manage expectations, lead by example, putting actions right when you need to, whilst learning from mistakes. Be helpful to others and always give back.

• Be Amazing

Always set out to do your best. Be brave and bold, have imagination and creativity to bring solutions and not problems. Sustain a high level of performance and inspire others around you to be the best versions of themselves.

Desktop Support Engineer (Band 1)
Working Location: Jurong / Tuas (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm /830am-530pm
Salary Range: $2,500-$2,800

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
• Willing to work off-hours and weekends when required for projects or emergency support

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Our client is a US MNC, market leader in the Technology industry. They are looking for an IT Support Engineer to assist their IT team for the next phrase of their business. They are located in Central – easily accessible. This IT Support Engineer would be responsible for :

• Regularly sync up with the team to discuss priorities, projects, tasks, and assignments.
• Adhere to technical procedures established by the department, ensuring standards are maintained consistently.
• Offer prompt and accurate solutions to assigned tasks or issues.
• Follow protocols for onboarding and offboarding.
• Maintain and update asset inventory as needed.
• Use administrator access responsibly.
• Keep teammates informed about important decisions or concerns through regular communication.
• Employ empathetic and appropriate language when providing support and addressing colleagues; maintain professionalism.

Job Requirements:

• Diploma / Degree in IT
• Minimum 3 years of relevant experience
• Comfortable to work outside of office hours

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

• Handle RFQ tasks, including receiving rates from SAO countries and supporting the submission of bids and tenders.
• Follow up on bid outcomes to ensure continuous improvement and success.
• Perform reviews and benchmarking activities to ensure our pricing remains competitive in the market.
• Analyze pricing trends and provide strategic insights to enhance our bid proposals.
• Receive and manage related enquiries from countries within the SAO region, ensuring prompt and accurate responses.
• Maintain close collaboration and synergy with key functions to formulate effective bid strategies and tactical tender frameworks.
• Work with cross-functional teams to enhance bidding success and customer satisfaction.
• Analyze customer tenders to ensure capabilities and customer requirements are accurately translated into pricing and solution documents.
• Maintain timely and accurate tender data profiling and records on required platforms and databases.

Requirements:

• Min Diploma in any related discipline.
• With 2 years of RFQ experience in the Logistics/ Freight Forwarding Industry.
• Competent in MS Office Applications.
• Good knowledge of Tableu, PowerBI and with Pricing Strategies is an advantage.

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a US MNC, market leader in the Technology industry. They are looking for an IT Support Engineer to assist their IT team for the next phrase of their business. They are located in Central – easily accessible. This IT Support Engineer would be responsible for :

• Regularly sync up with the team to discuss priorities, projects, tasks, and assignments.
• Adhere to technical procedures established by the department, ensuring standards are maintained consistently.
• Offer prompt and accurate solutions to assigned tasks or issues.
• Follow protocols for onboarding and offboarding.
• Maintain and update asset inventory as needed.
• Use administrator access responsibly.
• Keep teammates informed about important decisions or concerns through regular communication.
• Employ empathetic and appropriate language when providing support and addressing colleagues; maintain professionalism.

Job Requirements:

• Diploma / Degree in IT
• Minimum 3 years of relevant experience
• Comfortable to work outside of office hours

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Trade Support

Working Hours: Monday to Friday [9.00am-6.15pm]

Location: Suntec Tower 3

Salary: up to $3.5k + VB

Requirements:

• 2-3 years of relevant experience

Job Scope:

• Prepare commodity sale and purchase contracts in consultation with Trading, Trade Finance and Shipping Team.
• Liaise with suppliers and buyers on all contract related finalisation.
• To follow up and finalize all Trade related contracts in consultation with the internal team and put through the Trade Contract.
• To handle transaction cycle for all shipments with proper monitoring of each step of trade deal execution
• Keep track of contract details and make out periodical reports as and when required.
• Work closely with back office and operational staff to ensure smooth logistics/end to end supply chain of your trades

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Position Summary

• IT Fleet Support Expert will integrate the IT Operation Department of CMA CGM.
• She / He will be part of the Fleet IT support team and is the person accountable of IT operations and delivery of IT services to the vessels.
• This expert must cover all IT system from the workplace to the Network including servers.
• She / He will be more particularly expected on projects of the new IT solution implementation for our new vessels.
• In direct link with the cyber and SOC teams, She / He will be also main actor of Ship threats and vulnerabilities management in order to secure all fleet end points.
• She / He participates as an expert in Disaster Recovery exercises to ensure IMO 2021 Cyber Security preparedness.
• This role be part of the IT Fleet support team and will report to the Manager of this team (France).

Position Responsibilities

The main responsibilities will be to:

• - Provide technical support Level 1, 2 and 3 for vessel applications and IT Systems
• - Manage day to day production activities & shipboard IT projects implementation in line with IT Governance Standards and Cyber Security guidelines.
• - Ensure the good IT systems implementation and maintenance as per Fleet IT Security policies and Cyber Security guidelines onboard vessels.
• - Deploy and implement IT Systems and Vessel Applications to CMA CGM fleet.
• - Coordinate maintenance services on board though various service suppliers
• - Liaise with different IT teams
• - Participate to the road map build and define the group target
• - Provide process for industrialization, monitoring, backup / recovery and security
• - Create, maintain documentation & procedure (Shipboard solftware, systems maintenance, indus…)
• - Local IT asset management

Skills & Qualifications

• - General IT knowledge (Backup, AntiVirus, Anti-malware, PCs)
• - Strong knowledge Workplace, Network and Infrastructure
• - Windows configurations
• - Knowledge on Maritime IT would be appreciated
• - Knowledge on IMO 2021 & Cyber risk would be appreciated
• - IT Project management
• - Good Leadership with experience on multi country
• - Ability to work in a high-pressure environment
• - Knowing how to be accountable of topic from the end to end
• - Strong skills in communication
• - Strong interpersonal skills and the ability to communicate with a wide variety of people at different levels
• - Fluent in English
• - Knowledge or at least appetence for Digital & Technologies
• - Already similar position into an international company
• - Integrity, resilience, creativity and team spirit are essential in this work.
• - This position also requires great availability and can be need some 24/7 actions
• - Occasional ship-boarding may be required

Responsibilities:

• Daily IT support between offices and remote offices/remote users

• Setting up and configuration of new pc and laptops for end users

• Server hardware (Active Directory, Email server, Web server, VM

server) administration, maintenance and support

• Office administration, maintenance and troubleshooting

• Firewall and Spam monitoring

• Active directory administration, maintenance and support and

Licences

• Creating and maintaining SOP documentations and asset tagging

of IT inventories & licences

Skills Requirements / Qualification:

• Diploma / Degree in Computer Science or equivalent with at least 2

years of working experience

• Practical working knowledge and experience in setting up switches

• Experience with administrating the Active Directory and VMware

• Good working knowledge in Office 365 administration

• Experience in VBA, NET programming for automation projects

(would be an added advantage)

• Excellent problem solving, interpersonal skills and team player with

positive attitude and self-initiative.

Basic Salary:

Mininum $4,000 depending on experience.

We are seeking a highly skilled and motivated IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical assistance and support to EUC users and ensuring the smooth operation. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a customer-focused attitude. This is a field support role.

Responsibilities:

1. Helpdesk Support: Respond to IT support requests from end users, either in person, via phone, or through the ticketing system. Troubleshoot hardware, software, and network issues, and resolve problems in a timely manner.
2. Hardware and Software Setup: Assist with the installation, configuration, and deployment of computer systems, laptops, printers, software applications, and other IT equipment.
3. User Account Management: Manage user accounts, permissions, and access rights in various systems and applications. Ensure user onboarding and offboarding processes are executed accurately and efficiently.
4. Network Support: Troubleshoot network connectivity issues and work with the Network team to maintain a stable and secure network environment. To provide smart hand support for basic network devices installation and deployment.
5. IT Infrastructure Maintenance: Perform routine maintenance tasks on computer systems, servers, and other IT equipment. Keep hardware and software up to date with the latest patches and updates.

Description:

• Perform laboratory specific methods on raw materials or finished products, media making, special projects or specified testing as directed
• Set up and maintain microbiological cultures
• Perform routine lab maintenance
• Stock lab (media and lab supplies)
• Clean lab (daily, weekly, deep cleans) and discard expired media
• Maintain log books
• Read and complete documentation of work through data recording and/or electronic note booking
• Application of routine / non-routine microbiological test methods (e.g. MIC, Challenge tests, Method Validation)
• Communicate immediately problems or unexpected results / anomalies with R&D personnel and Laboratory Lead

Requirements:

• Min. Diploma in any Science course
• Able to start work immediate
• Some internship / work experience in Microbiology is preferred

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

• Attractive salary package + Lodging + Transport + Bonus and other benefits.
• Permanent role and based in western part of Brunei.
• Top-tier subsea IRM [Inspection, Repair, Maintenance] provider

Our client a top-tier subsea IRM provider. Join our client team ensuring asset integrity with cutting-edge technology and a safety-first approach. Explore rewarding career opportunities with our client today.

Job Responsibilities:

The Project Manager reporting to the Managing Director, oversees project delivery, ensuring timely completion within budget, negotiate with clients, interact with internal teams, contractors and vendors. Accord the highest priority to HSE and Quality aspects of the project

Project Management:

• Efficient coordination ensures project success and minimizes risks.
• Ensures project plans and revises as appropriate to meet changing needs and requirements.
• Prepares for Peer reviews, HAZID’s, and Operational Readiness reviews
• Manages day-to-day operational aspects of a project and scope.
• This role is pivotal in ensuring project success, maintaining client relationships, and upholding safety standards, contributing significantly to the company's growth and reputation.

Project Controls:

• Tracks and reports costs and expenses on a monthly basis.
• Budget management and revenue forecasting ensure financial stability.

Client Relationship:

• Client satisfaction and retention are crucial for business growth.
• Manages day-to-day client interaction.

QHSE:

• Ensuring compliance with safety standards and fostering a safety-first culture are paramount.

Qualifications

• Bachelor’s Degree in Engineering mechanical/ civil or equivalent.
• PMP or Professional Engineer certification preferred.
• Minimum of 15 years’ experience in offshore subsea construction/ Underwater contracting/ offshore installation of pipelines and structures and subsea/SURF operations preferred.

Other Information:

To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details in your resume:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

Customer Care Officer (Marketing & Sales Support)

• Salary: $2,200 - $2,800
• Location: Genting Road - Geylang
• Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Job Description:-

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer.
• To follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery.
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement: -

• Minimum 2 years of relevant experience

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Our client is a US MNC, market leader in the Technology industry. They are looking for an IT Support Engineer to assist their IT team for the next phrase of their business. They are located in Central – easily accessible. This IT Support Engineer would be responsible for :

• Regularly sync up with the team to discuss priorities, projects, tasks, and assignments.
• Adhere to technical procedures established by the department, ensuring standards are maintained consistently.
• Offer prompt and accurate solutions to assigned tasks or issues.
• Follow protocols for onboarding and offboarding.
• Maintain and update asset inventory as needed.
• Use administrator access responsibly.
• Keep teammates informed about important decisions or concerns through regular communication.
• Employ empathetic and appropriate language when providing support and addressing colleagues; maintain professionalism.

Job Requirements:

• Diploma / Degree in IT
• Minimum 3 years of relevant experience
• Comfortable to work outside of office hours

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

Title: PC Support Engineer

Location: Malaysia

JOB Description:

• Provide support to Amdocs internal users for IT related support

• Knowledge to support various Desktop and Laptop models available in Amdocs

• Image Amdocs Laptops and desktops with the Amdocs image

• Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner

• Knowledge to support windows related issues escalated by Remote Support

• Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines

• Resolve and respond to user questions received via ServiceNow, email or other collaboration methods meeting defined OLA and SLA

• Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required

• Support meeting/conference room IT infrastructure

• Vendor management – Deal with various desktop/laptop vendor to support existing requirements and plan for future requirements.

• Initiate procurement requirements for new PC/Laptop devices to support existing and growth requirements

• Need to be on call after office hours and during weekends for any major disruptions in IT Service

• Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required

• Collaborate effectively and closely with end users, IT stakeholders

Requirements:

➢ Required Skills/Domain Knowledge

• Must have minimum 1 year to 2 year of technical support experience

• Excellent communication skills

• Knowledge to remote support tools like Windows Messenger, RDP, Net Meeting, SCCM

• Excellent knowledge of PC & laptop hardware

• Expert knowledge of Windows7, Windows 10 operating system.& Mac OS

• Intermediate knowledge of Windows Exchange messaging system

• Intermediate knowledge of backup systems like OneDrive, Druva.

• Intermediate knowledge of O365.

➢ Preferred Skills/ Domain Knowledge

• Windows System Administration. (Windows 7, Windows 10)

• PC/Laptop support

• Hardware knowledge of laptop, Desktop, printer

• Good knowledge of MS suite of products like MS 365

• Excel knowledge for reporting.

➢ Required Behavioral Competencies

• Ability to work in a team & communicate with team members for either guidance at work or for sharing own expertise

• Good collaboration skills to achieve the stated objectives

• Excellent English communication skills

• Patient with customers

• Have an ownership mentality to resolve issues on own or with the help of others

• Be a self-starter and the work minimal remote assistance

• Come up with ideas, solutions to implement new services to enhance customer satisfaction

Job Description:

• Assists Educator to monitor and supervisors the children in the classroom, on field trips, meal times and other activities; or may monitor the class when Educator is otherwise occupied with parents
• Assists in providing routine care such as transition, bathing, feeding, diapering, toileting, dressing and napping and must be familiar with the steps and procedures in carrying out the routine care
• Ensures that the environment is clean, safe and healthy
• Assists in health check, visual screening and temperature taking
• Performs cook or cleaner duties whenever necessary

Advance IT was founded in 2009 by a group of professionals who wanted to prove that organizations can have affordable IT services without having to compromise on quality. We assist organizations in identifying hidden risks, reducing unnecessary IT expenditures, and providing efficient IT support with trustworthy recommendations.

To us, IT should be Secure, Scalable, and Simple to manage.

Job Description

• L1/L2 IT support
• Remote or On-site IT support and maintenance service. For users and end users devices.
• Installation, configuration, and setup of IT systems, software, and peripherals.Client’s customer helpdesk support
• User and device-level support
• Response, follow up or escalate tickets in the ticket system
• Troubleshooting and break fixes
• Maintenance and updates
• Access and accounts for onboarding and offboarding
• Create or Update documentation
• Follow up on RMA, contact repair centers for onsite servicing or parts replacement

Requirements

• Minimum N Level and above holders.
• Minimum 3 years of relevant experience in IT Support
• Good analytical and problem-solving skills.
• Positive and Proactive mindset.

What we’re offering

• Incentive Scheme and Bonuses
• Career Development
• Employee Benefits
• Collaborative and inclusive work culture
• Tight knit team environment

Main Responsibilities

• Taking responsibilities of site System deployment and integration.
• Supervising and directing system deployment and integration.
• Supervising the running statue of the equipment during the installation and testing period.
• Schedule, coordinating and directing the system team, external system contractors or supplier to carry out the integration test.
• Schedule, Coordinating and directing the system team, external system vendor or supplier to provide support to the equipment.
• Providing assistance and support to the project manager responding technical questions issued by the client.

Qualifications & Experience

• Bachelor’s Degree in Computer Science or relevant fields
• Minimum 2 years of relevant working experience.
• IT System Management experience of enterprise system aspect.
• Possess initiative, positive attitude and strong passion in operation support.
• Good communication skills and able to work independently.
• Able to coordinate the contractors, customers and all the resources to make the system successfully commission.
• Have good knowledge of Disaster Recovery setup and exercise.

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

You will be responsible for assisting in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination. Additionally, you will provide basic desktop support to end-users and collaborate with the IT team to ensure that desktop systems are maintained and updated with the latest software patches and security measures.

The broad area of your responsibilities include:

• Assist in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination.
• Provide basic desktop support to end-users, addressing minor hardware and software issues promptly.
• Collaborate with the IT team to ensure desktop systems are up-to-date with the latest software patches and security measures.
• Serve as a primary point of contact for end-users seeking assistance with desktop-related technical issues.
• Maintain operational user guides and accurate records of desktop hardware inventory and software licenses.
• Assist in procurement and asset management processes related to desktop technology.
• Contribute to the development and enhancement of operational processes involving desktop technology.

What we are looking for

• Relevant experience in desktop support and operational coordination.
• Familiarity with desktop hardware, operating systems, and common software applications.
• Good troubleshooting skills for resolving hardware and software issues.
• Good communication skills for interactions with end-users and IT teams.
• Eagerness to learn new technologies and tools in desktop support.
• Proficiency in Microsoft Office suite, particularly advanced Excel skills.
• Exposure to IT service management or automation (RPA, Python) is advantageous.
• Seniority of appointment will commensurate with relevant work experience

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training where you can hone your skills in the evolving technology landscape
• Promotion opportunities through your capability and on the job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model where you can work remotely up to 50% of the time
• A productive yet growth-oriented workplace with flexible dress code where you are empowered to decide your appropriate outfit for the day
• Comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position