Total 4,304 technical support job vacancies in Customer Service category in Singapore

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Key Responsibilities

· Technical Support

o Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.

o Provide L2 technical support and advice to users on systems-related issues or queries.

o Perform systems administration/maintenance and works toward continuous optimization of systems performance.

o Standby with on-call availability with varied shifts including nights, weekends and holidays.

o Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

· Cross group collaboration

o Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed

Qualifications/Experience/Knowledge

· Diploma/Degree or equivalent

· Min. 2-3 years of experience preferred.

· Technical knowledge infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers

· Knowledge of OS – Linux, Windows OS, Mac OS, and Servers Operating Systems.

· Knowledge of Virtual Machines – VMware, Hyper-V

· Knowledge of Cloud – AWS, Azure, M365, Microsoft Intune, Alibaba, Huawei.

· Knowledge of network architecture and security, routers, switches, provisioning, firewalls, and security

· Possess problem solving skills and able to prioritise and manage multiple tasks.

· Demonstrated verbal, written communication and interpersonal skills with stakeholders.

Who We Are

Global Supply Chain (PTS) connects across the organization to ensure a reliable supply of our innovative medicines to patients. The external landscape continues to evolve and Roche's product portfolio has never been more dynamic so we are evolving our operating model/ the way we work to address these challenges. This includes building new capabilities, smarter and more sustainable use of our internal & external networks and resources and leveraging digital and new technologies. Come and join us to transform the customer and patient experience!

Role Purpose

The Customer Insights Lead is responsible for ensuring that the voice of the customer is factored into Supply Chain business decisions and strategies. The Customer Insights team is responsible for providing unbiased, objective, expert strategic insights by analyzing diverse data, to optimize supply chain design and enhance operations for more efficient and sustainable service to the patient. The team works in collaboration with the cross-functional parts of the organization (PT, PI, GPS, Diagnostics, etc…) to develop customer-centric solutions to bring value to the healthcare ecosystem and ultimately better outcomes for patients.

The Customer Insight lead also plays a crucial role as a strategic partner to the Regional SC teams to enable the sensing of the customers in the markets and support the transformation of insights into actionable business recommendations.

Your responsibilities:

• Developing and implementing a comprehensive customer insights strategy aligned with organizational goals
• Developing customer insights capabilities to enable customer centricity and support the change management process & deployment at scale led by SC business partners
• Understanding needs of future pipeline products, using this to coordinate efforts locally and regionally to meet these needs and launch coordination activities of new products within the market
• Defining key indicators to measure the effectiveness of customer insights initiatives
• Leading the analysis of customer data, leveraging statistical methods, data analytics tools, and other relevant techniques
• Interpreting complex data sets to identify trends, patterns, and actionable insights
• Collaborating with cross-functional teams, including global and regional SC teams, commercial, product development, quality and customer service, to integrate customer insights into decision-making processes

Your profile:

• You have a Bachelor's degree (preferably in science, engineering, or a business discipline); an MBA, PhD or other graduate- or post-graduate-level degree is an asset with 6 - 8 years' strategic consulting or related experience, including an emphasis on strategic analytics and insights, knowledge of strategic market research, competitive intelligence and business forecasting
• Your global bio/pharmaceutical experience is strongly preferred
• You have understanding and experience of business analysis techniques, processes and tools (incl. Visual business intelligence tools, SQL, etc…)
• You have a deep understanding of the external environment (healthcare setup, regulation, providers) and customer / patient segments and needs with strong business acumen
• You are outcome-based, solution-oriented, and show an enterprise-thinking mindset as well as strong analytical capabilities and skills and the ability to derive meaning from such analyses
• Effective interpersonal skills for stakeholder engagement, cross-teams collaborations and cross-organization communications, with a fluent English

Mindset

We're looking for people with a growth mindset to bring curiosity and new possibilities to the way the end to end supply chain can meet the needs of patients. In line with the Roche Operating Principles we put patients first always and look at how we can redesign our supply chain solutions to serve them in a way that makes an impact now but is also sustainable for the future.

Responsibilities:

• Engage with IT suppliers for the upkeep and monitoring of software licences and hardware maintenance.
• Work closely with vendors to negotiate and procure office technology equipment and software as needed.
• Oversee IT security measures, including the installation and management of antivirus software across all desktops, laptops, and other IT devices, as well as conducting weekly data backups for servers.
• Set up Local Area Networks (LAN) and assign IP addresses as required.
• Offer Helpdesk support to all users, ensuring their IT issues are resolved promptly.
• Prepare and configure new PCs and laptops, including tasks such as creating email accounts and setting up mailboxes.
• Facilitate the installation of CCTV systems within office premises and for end-users.
• Possess a robust understanding of the latest operating systems and network protocols.
• Undertake various other IT-related tasks, such as updating the company website.
• Maintain an up-to-date inventory of software and hardware, ensuring proper documentation is kept.
• Carry out any additional duties that may arise on an ad-hoc basis.

Requirements:

• At least Diploma/Degree in Information Technology/Computer Science or equivalent
• At least 3 years of experience in the related field is required for this position.
• Able to start immediately/within 2 weeks.
• Possessing CompTIA, A+, MCTS is at an advantage.
• Good Analytical Skills, Fast Learner, Shows Initiative, Honest and responsible
• Able to work 5.5 days workweek (Saturday half day), compensated with performance bonous

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• Provide technical leadership to the IT Operations team (vendor and local IT) to support system operations, Microsoft O365, networking, servers, change management, configuration management, user support, IT security, database administration, and Microwave communications
• Support the Infrastructure lead on the enterprise LAN/WAN, IP Telephony, Routing, Wireless Backhaul, Data Centre Networking Technology, Cambium Networks (cnMaestro), and Network Management Systems (NMS) covering fault, configuration, performance, and capacity management environments and lead the design, plans, and implementations of related projects
• Manages and performs expert-level network maintenance, upgrades, and configurations. Identifies, diagnoses, and resolves expert-level network problems
• Good knowledge of Security Management (Cisco, Juniper, Fortinet, Checkpoint, Palo Alto, VMWare NSX, etc)
• Work with the Infra team to evaluate new and prospective network technologies. Be a proactive member in the design and selection of future platforms, addressing cross-technology and cross-platform issues
• Execute Business Continuity Planning and Disaster Recovery Planning
• Roadmap network system and advise on process improvements
• Oversee the user account management and development and deployment of patches
• Identify and thoroughly research various server/storage architectures and applications suited for business operations and develop the business case justification if needed
• Oversee installs, configuration, upgrades, administration, monitoring, maintenance, and security for the agency file and database servers. Ensure that the server uptime is meeting the metrics
• Identify security risks and coordinate their remediation
• Manage responses to security incidents
• Provide practical security best-practice guidance to agency-wide networking initiatives
• Monitor and enforce security procedures
• Analyze the impact of existing or proposed projects on the enterprise infrastructure to ensure that projects do not compromise the security of the infrastructure or security policies
• Manages group’s expectations and ensures prompt and complete service

Job Requirements:

• The candidate must possess a Bachelor’s Degree, Postgraduate Diploma, Professional Degree in any of the following: Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent
• Understanding current networking trends, including SDN for Datacentre and SDWAN for WAN
• At least 10 years of experience as an Architect with multi-disciplinary technical skills in Virtualization’s hypervisors, systems & storage, Backup, Network, DB, O365 and Hyper-converged
• Expert knowledge of Load Balancing platforms - F5 or AVI / VMWare/Nutanix - is a MUST
• 5+ years of experience in Azure cloud engagement
• 7+ years of Network Virtualization with VSAT Broadband experience
• 3+ years of experience with Cambium Networks (Wireless Backhaul), Microwave links communication
• Good knowledge of Certificates, DNS, DHCP, Authentication, and Authorisation
• Experience with Cisco routing/switching equipment and routing technology and protocols
• General experience with security technologies, such as firewalls, intrusion detection, threat mitigation
• Professional certification, such as the CCNP, CCIP, or CCIE is advantageous
• Vulnerability management experience
• Compliance or audit experience
• Process automation experience
• Budget planning and/or cost estimation experience
• Well-organized team player
• Advanced analytical and conceptual thinking skills
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Advanced technical and documentation skills

Other Information:

• Working Location: Tanjong Pagar
• Salary: $8,500 to $9,200
• Working Days: Mon to Fri
• Working Hours: 9am to 6pm
• Travelling is required

Vault Personnel Pte Ltd

EA Licence No: 20C0275

Tan Li Yen

Registration Number: R23115268

Job Description

Key Responsibilities

1. Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
2. Uses escalation policies as required to keep management informed of down situations.
3. Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
4. Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
5. Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
6. Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
7. Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
8. Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are currently looking to hire for Infrastructure Lead / Container Platform Support Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

The role involves coordinating between Application and Infrastructure Teams to implement Infrastructure Requirements for Applications.

Job Responsibilities:

· To coordinate in setting up Infrastructure and support Application Infra needs.

· Ensure Operating system, Middleware, Database performance, Security /Bug fix patches, EOS and security (ISCD) compliance in accordance to the bank standards.

· Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary.

· Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ Database performance, capacity, resiliency, stability, replication and other key aspects.

· Researching and recommending solution that best meet business needs and enterprise operational requirements.

· Provide technical support to application development teams.

· Evaluate releases of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact.

Experience:

• Bachelor’s degree in computer science or related field.

· Knowledge in Kubernetes, Docker, Jenkins, DevOps, other Container platforms.

· Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases.

· Knowledge in Networking (F5 GTM/LTM or any other SLB).

· Minimum 5 years of professional experience and minimum 3 years of relevant experience.

· Willing to work in shifts and in weekends.

· Team player to work with multiple teams and teammates.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Company' privacy policy.

Operations Support Coordinator

As the Operations Support Coordinator, you'll oversee vital tasks such as order processing, customer support, billing, inventory, and financial reconciliation. We're in search of a detail-oriented team player with a positive attitude and robust organizational skills. Join us on our journey towards excellence.

Roles & Responsibilities:

• Order Management: Efficiently handle order processing tasks to ensure timely fulfillment and customer satisfaction.
• Customer Support: Provide excellent customer support to address inquiries, resolve issues, and maintain positive relationships.
• Payments and Billing: Assist in managing payments and billing processes, ensuring accuracy and adherence to deadlines.
• Inventory Management: Maintain organized filing systems for inventory records, facilitating easy access and efficient inventory management.
• Reconciliation: Conduct regular reconciliation activities to ensure accuracy and consistency in financial records and transactions.

Requirements:

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong ability to work independently with a positive attitude and a willingness to learn and adapt.
• Strong interpersonal and communication skills
• Exceptional attention to detail and organizational skills to manage multiple tasks effectively.
• Immediate availability or short notice period preferred.

If you're a motivated individual who thrives in a collaborative environment and is committed to delivering outstanding administrative support, we invite you to apply for the position today!

Join us and be a vital part of our team as we strive for excellence in all that we do. Apply now!

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Resolve customer issues promptly, escalating when needed.
• Track and route problems efficiently.
• Maintain records and produce reports.
• Guide customers through troubleshooting.
• Deliver exceptional service.
• Document and close support tickets.
• Identify procedure improvements.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Responsibility:

• Managing day to day front and back end retail operations
• General administrative duties
• Customer Relationship Management
• Good in problems solving
• Provide administrative support to the sales team

Requirement:

• Enthusiastic & pro-active, willing to take initiative and weave his/her way through complex organization structures.
• Ability to manage high volumes of data in an accurate and efficient manner, maintaining strict attention to detail.
• Ability to work in a fast pace environment
• Excellent interpersonal skills in managing networks with colleagues and stakeholders.
• Computer proficiency and good with MS excel and words
• Able to work late hours

As a Junior Operations Support, you will be responsible for assisting with operations for the ServiceNow platforms. This function includes overseeing the platform’s day-to-day operations, guaranteeing system stability, and providing user reports.

Responsibilities:

Operations Support

· Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks, ..

· Ensure proper Platform Administration and admin requests OLA fulfillment.

· Assist in troubleshooting issues and errors within the ServiceNow platform.

· Weekly report to Global Operation Group leader.

Contribution to SRE (Site Reliability Engineering) activities:

· Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,

· Contribute to Definition and Documentation of processes or how-To as knowledge base articles.

Project involvement

· Actively participate in ServiceNow implementation and integration projects.

· Contribute to the testing and quality assurance processing during project rollouts.

Training

· Conduct regular training sessions for employees and contractors.

· Maintaining knowledge base articles for end users.

RampUp:

· Ramp Up Knowledge in ServiceNow Platform technology

· Become a Certified System Administrator

Knowledge, Skills and Experience:

· Bachelor or master’s degree in information technology,

· Experience in Systems / operations / IT.

· Basic knowledge of ITSM principles

· Knowledge in Security

· Experience in IT project management, DevOps/Agile

· Fluent in English

· Excellent analytical and problem-solving skills.

· Strong communication and organizational abilities.

· Ability to document processes, configurations, and user guides clearly and effectively.

· Knowledge of programming languages like JavaScript, familiarity with HTML, CSS, and web services (REST, SOAP) is also beneficial.

· ServiceNow certification (eg. ServiceNow Certified System Administrator)

• Project contract based (start from 29 Jan, estimated 27 months until project completion)
• Work Location: Changi Naval Base; Project Office nearby Lavender MRT
• Working days: Alternate Saturday 5.5 days 8am to 5pm // 8am to 12pm
• Salary: $3000 to $3500

Requirements:

• At least Diploma/Degree in Information Technology/Computer Science or equivalent
• At least 3 years of experience in the related field is required for this position.
• Possessing CompTIA, A+, MCTS is at an advantage

Responsibilities:

• Install, configure, and troubleshoot hardware, including printers, computers, projectors and other IT Peripherals.
• Troubleshoot and resolve network connectivity issues, Microsoft Office, HR and Accounts Software applications, Adobe etc
• Communicate with IT vendors for the maintenance and software license expiration
• Liaise and negotiate with vendors on purchasing of office technical equipment, software required
• Manage IT security such as installation and maintaining Anti-Virus for all desktops/laptops or IT devices and perform weekly data backup for all servers.
• Create LAN Network and assign IP address when necessary
• Provide Helpdesk support for all users
• Cloning image and Setting up of new PCs / Notebooks such as creating email account, mailbox setup etc.
• Assist in setting up of CCTVs images in office premises and end users
• Good technical knowledge of the latest operating systems & network protocols.
• Performing any other IT related duties (e.g. updating of company website)
• Maintaining Software & Hardware Inventory and Proper Documentation
• Other ad-hoc duties as assigned.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Responsible for technical and administration activities for clients IT infrastructure which will include deployment, configuring, maintenance, upgrading and migration of business-critical infrastructure such as servers, workstations, and system/network equipment.
• Manage and monitor all installed systems and infrastructure.
• Upgrading of Hypervisor, patching of Windows and Linux System.
• Provide technical support to service issues and requests
• Evaluate, test, and deploy all software and hardware upgrades to the networking infrastructure

Requirements

• Diploma/Degree in Computer Science / IT related discipline
• Minimum 2 years of hands-on experience in supporting networks, Servers, PCs, and OS
• Good technical skills in LAN/WAN, configuration and troubleshooting PC and server hardware knowledge
• Ability to troubleshoot network issues including back bone infrastructure issues
• Hands-on experience with Windows environment and experience in troubleshooting, configuring servers and email support will be advantageous

Interested candidates who wish to apply for the advertised position, please click APPLYto submit your resume.

EA License: 13C6305

Reg. No.: R22108000

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Desktop Support

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Responsibilities:

Dispatch - Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.

- Perform troubleshooting for client platform related problems

- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

- Perform service request related to client platforms.

- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

- Involve in client platform implementation/upgrade project.

Supporting Skills: Microsoft Windows

Mandatory Skills: CompTIA A+

Years of IT exp : 3 - 5 Years

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

- Martha Road and Tampines

- Community Services

- 5.5 days, Mon-Fri: 9am-6pm; Sat: 9am-1pm

- Salary: $2800 - $3200

Job Descriptions:

• Coordinate and responsible for the planning, execution and evaluation of programmes and ensure smooth running of daily operations of the department, which includes:
• Outreach and engagement of seniors within service boundary
• Active ageing programme
• Befriending and Buddying
• Care and support services
• To liaise with external agencies, organisations, donors, volunteers etc. to tap on external resources and / or publicise programmes. You will need to provide information and referral services to clients.

• Programme Planning and Implementation

Develop and implement outreach plan to seniors.

Develop and implement annual calendar plan of social and health activities for seniors.

Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by Agency for Integrated Care, administration of the CSQ, half-yearly progress report on the programmes and services, outcome management, etc.

Conduct needs assessment survey if necessary.

Initiate a case record file for every elderly household in the identified block and capture the needs of the seniors.

Establish and motivate seniors to be active, healthy, interdependent and purposeful.

Ensure that the activities and programmes of the centre promote a community climate of multi-racial tolerance, harmony and cooperation among residents.

Network with other agencies to establish additional avenues of help for the welfare of the seniors.

• Alert Alarm System

Oversee and manage the Alert Alarm System (AAS) during the centre’s operating hours, rendering assistance when necessary.

Establish a system to manage the AAS outside operating hours and ensures that help continues to be available when needed, including a system of recalling staff outside operating hours.

• Volunteer Development

Establish networks with local community-based services/ resources, such as grassroots, social services, corporate organisations and schools, to engage volunteers to help run or assist in the programmes, start income-generating activities, conduct outreach efforts etc., to match the needs of seniors.

Recruit, interview and screen potential volunteers.

Provide and coordinate orientation of volunteers to their assigned role and the mission and objectives of the centre.

Place volunteers to suitable positions and areas of need, such as administration of CSQ etc.

Supervise and support volunteers.

Establish a system of recognition for the volunteers.

Review and evaluate the volunteer programme to ensure relevance and to meet future needs.

Serve as the key communication link between the centre and its volunteers.

• Finance and Accounts

Manage the monthly petty cash utilization of the centre.

Implement checks and controls in the accounting system to ensure proper accounting records and also to safeguard against misappropriation of the centre’s assets.

Requirements:

• Diploma in social service or related discipline, with a social service background.
• Relevant experiences

• Company bus to and from work at multiple MRT stations.
• Working location: Jalan Buroh
• Monday-Friday, 8.30am-5.30pm (Hybrid)
• DKSH is a certified Great Place To Work!

Job Summary

The Coordinator of Client Management Support plays a pivotal role in ensuring the smooth and efficient operations of the client management team. This individual will provide essential administrative and organizational support to facilitate effective client communication, relationship management, and overall client satisfaction. The Coordinator will collaborate closely with the client management team, as well as various internal departments, to maintain high-quality service delivery and uphold the company's reputation for excellence.

Job Responsibilities

1. Client Communication: Act as a primary point of contact for clients' inquiries, requests, and concerns, ensuring prompt and professional responses. Collaborate with client management team members to gather necessary information and provide comprehensive responses.
2. Administrative Support: Assist in preparing and distributing client-related documents, contracts, and reports. Maintain accurate and up-to-date client records, ensuring data integrity and confidentiality.
3. Scheduling and Coordination: Coordinate client meetings, appointments, and follow-ups. Ensure that client management team members are well-prepared for meetings with relevant information and materials.
4. Issue Resolution: Collaborate with the client management team to address and resolve client concerns or issues. Escalate complex problems to appropriate team members while maintaining clear communication with clients.
5. Cross-Functional Collaboration: Collaborate with internal teams such as operations, and finance to ensure cohesive communication and alignment of strategies related to client management.
6. Billing: Monthly billing of all client warehousing activities.

Job Requirements

• Diploma in business administration or a related field (or equivalent work experience).
• Strong organizational and multitasking skills, with a keen eye for detail.
• Excellent written and verbal communication skills.
• Proficiency in using office software (e.g., Microsoft Office Suite, Google Workspace).
• Ability to work collaboratively in a team-oriented environment.
• Prior experience in client support, customer service, or administrative roles is preferred.
• Familiarity with SAP software and database management is a plus.

Simplex Technical Service & Supplies Pte Ltd
Blk 809 French Road #05-172

Singapore 200809

Full Time

1 year exp

Engineering, Repair and Maintenance

$2,500to$2,800 Monthly

Roles & Responsibilities

Service technician

• Working days: Monday to Sat (half-day on Sat)

• Working hours : 8:30am - 5.30pm (Sat: 8:30am - 12:30pm)

• Basic + OT + AWS + VB

Job Scope:

• Perform repair/troubleshooting/servicing work for equipment.

• Attend to adhoc service requests at customers' sites.

Requirements:

• Fundamental understanding of electrical and mechanical principles.

• Proficient in interpreting electrical schematics.

• Capable of communicating effectively in English and Mandarin.

• Possession of a valid Class 3 driving license is preferred.

• Previous exposure to steam boilers, hot water boilers, or heat pumps is beneficial.

Kindly email your resume to [email protected] (Office Phone : +65 62971913)

This position leads and directs the entire Customer Service and Quality Support department. She/he is responsible for ensuring quality requirements are met and as well as creating customer satisfaction and meeting customer’s expectations.

You will be tasked with:

Quality

• To ensures that the QMS processes are established, implemented, and maintained.
• To involve review and planning of internal audits, discussion with process owners, or even review of the processes in person to ensure they are properly maintained.
• Report to “top management” on the QMS performance and where improvements are needed.
• Conduct safety, quality and environmental system compliance audits
• To ensures that the QMS processes are established, implemented, and maintained.
• Review and verify inspection records, identifying and documenting any quality non-conformances, including root cause analysis, corrective actions and preventive measures.
• Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
• To perform products and in-process acceptance activities based on approved specification and documentation as defined in respective process SOP.
• To review maintain and update company’s ISO documentation, and ensure compliance with the requirement of ISO Standard.
• To plan and perform a yearly internal and external audit.

Customer Service Support

• Develop and implement customer support policies and procedures that support employees to proactively handle and resolve customers’ issues promptly and effectively.
• Establish and harmonise all customer care processes with corporate initiatives including reporting and resolution processes.
• Establish, track and monitor customer satisfaction standards and other performance metrics.
• Manage coverage of telephone, email and remote-diagnostic service support to customers to provide technical support in a timely and effective manner for all our products.
• Liaise with customer and suppliers on products/ systems/ services delivered to meet the quality requirements.
• Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
• To perform any other duties as assigned and required.

We regret to inform only shortlisted candidates will be notified.

Salary will commensurate with education and experience.

This is a B2B customer service position based in our central Singapore office, with the opportunity to also work from home.

IMPORTANT – this role mirrors Australian office times (8.30am - 5.30pm AEST), so in Singapore this will mean you will start and finish your working day later than usual.

$58-60K pa ($4,833 - $5,000 pcm)

You will be responsible for:

Request Handling - Pre & Post-transaction queries:

• Resolving multi-channel Customer transaction queries providing answers immediately where possible and escalating to internal teams when required, to ensure delivery of responsive service to Convera’s clients.
• Utilizing business and product knowledge to identify opportunities to refer to Sales teams, to meet additional Client needs and increase revenue.
• Adhering to agreed SLAs and KPIs
• Delivering high quality, consistent interactions.
• Handling clients contact with a professional demeanour.
• Supporting in collecting required documents from clients by proactively reaching out to clients, following a defined process

Administration and Reporting:

• Maintain accurate SFDC (salesforce) records.
• Ensure that client requests are handled on time and with accuracy.
• Participate in team initiatives as needed.
• Identifies areas of improvement and puts them forward to the team.

Skills & Experience required:

• A passion for providing only the best level of customer service to corporate clients (B2B)
• We would like you to have previously worked in a process led role where you have demonstrated a high level of attention to detail and followed a defined process.
• We would ideally like the above experience to have come from within the financial services industry.
• Excellent written and verbal communication skills in English.
• Ability to ask probing questions to understand customer needs.
• Ability to navigate a computerized data entry system.
• Familiarity with office productivity tools e.g. MS Office, outlook, excel, Salesforce.
• Professional telephone manner with an ability to develop rapport with external customers.
• Ability to handle objections and complaints.
• High degree of accuracy and attention to detail
• High degree of self-motivation
• Ability to work under pressure.
• Ability to meet deadlines/high sense of urgency.
• Strong team player

About Convera:

Convera is the largest non-bank B2B cross-border payments company in the world. We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive monthly gross salary, plus commission based on success
• Great career growth and development opportunities in a global organization
• A flexible approach to work
• Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption, bereavement, military)
• Paid volunteering opportunities

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-AS1

We are seeking a talented and dedicated IT Field Support to join our dynamic team. The ideal candidate will be responsible for providing on-site technical support and assistance to our clients, ensuring smooth operations of their IT systems. This role requires excellent problem-solving skills, strong customer service orientation, and the ability to work effectively in a fast-paced environment.

• Provide on-site technical support and troubleshooting for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, servers, network devices, and peripherals.
• Respond to service requests and incidents in a timely manner, ensuring minimal disruption to business operations.
• Perform system upgrades, migrations, and deployments as required.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Document support activities, solutions, and configurations for future reference.

• Support users encountering challenges with operating systems such as Windows 10 and 11, along with software applications like Microsoft 365.
• To ensure reliable performance, manage and monitor the utilization of both wired and wireless networks.

Requirements:

• Diploma in IT or equivalent
• At least 2 years of experience in using Windows 10 and Windows 11.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Duration: 1 year convertible
Salary: $2k
Monday to Friday Office Hours
Location: Buona Vista

Job Description:

Competently support various regulatory and registration work required for AFCC.
• Process, post and retrieve required data to and from the database system.
• Perform cross-training to other Specialists when required.
• Gain direction from Team Leader/Supervisor on work assignments.
• Conduct all assigned work to meet the compliance with organization’s safety and
quality requirements.
• Communicate operation issues to Team Leader.

Requirements:

- Min Dip in Engineering/Science related courses

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Job Description: Operations Support Officer

Name of Authority: YUHUA SECONDARY SCHOOL

Location Address: 35 Jurong West Street 41 S649406

Working Hours:

• Morning Shift (Mondays to Thursdays): 6:00am to 3:15pm, Fridays: 6:00am to 2:45pm (including 45-minute lunch break)
• Afternoon Shift (Mondays to Thursdays): 09:15am to 6:30pm, Fridays: 09:45am to 6:30pm (including 45-minute lunch break)

Contract Period: From 1 Jun 2024 to 31 Dec 2025.

Yuhua Secondary School is seeking a reliable and dedicated Operations Support Officer to join our team. The successful candidate will play a crucial role in maintaining the operational efficiency and cleanliness of our school environment.

Key Responsibilities:

1. Maintain Cleanliness:Ensure the general cleanliness of equipment and the school premises on a daily basis.

2. Logistical Support:Provide logistical support for school events and activities, including the transportation and arrangement of furniture and equipment as needed.

3. Administrative Tasks:Assist with simple administrative and office work to support the smooth functioning of the school office.

4. Science Laboratory Support:Aid in the cleaning and preparation of equipment, apparatus, and substances for science laboratory lessons.

5. Traffic Marshalling:When scheduled for the morning shift, assist in traffic marshalling to ensure student safety during morning arrival.

6. Additional Duties: Perform any other assigned duties, such as escorting contractors and vendors for servicing work when required.

Qualifications and Skills:

• Minimum educational requirement: PSLE or equivalent.
• Strong team player with good interpersonal skills.
• Preferably, some prior experience working in a school environment.
• Physical fitness and resilience to perform tasks effectively.

Position Title: Customer Service Officer (Sales Support)/ Sales Admin
Duration: Permanent Role

Key Responsibilities
Handle daily rate enquiries from local customers and overseas agents.
Timely response for all enquiries with multiple solutions and accuracy.
Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
Handle RFQs.
Communicate and coordinate with operations team for efficient execution of shipments.
Understand and analyse market trends, assist in providing pricing strategies for clients.
Develop key account business through regular communication, efficient pricing and follow ups.
Report generation.
Other ad-hoc duties which may be assigned.

APPLY NOW!!!
Candidates without experience are welcome to apply. Training will be provided.
Proficient in Microsoft office.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161
Angel Lim | EA Reg No.: R1769781

Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Client Support.

Principal Responsibilities

• Production of performance, attribution and bespoke reports on a monthly/quarterly/annual basis
• Produce, Monitor and Evaluate Investment Performance Analytics for mandates and funds across Alts Asset classes. Maintenance and update of Golden Source return streams. Attribution analysis to be obtained from HSBC proprietary systems, 3rd Party Systems, and Spreadsheets
• Production of monthly performance summary sheets, and ex-Post risk measures for all major investment teams. Summary sheets are distributed to fund managers, team heads and HSBC senior management
• Accurate and timely production and distribution of Client Reporting & Product Specialist monthly and quarterly reporting
• Production and collation of performance related reports submitted to CIOs for presentation to HSBC Boards on a quarterly basis
• Import and check for accuracy the monthly performance and benchmark returns for GIPs accounts where applicable
• Provide stock/fund analysis, statistics and attribution for RFP’s, consultant surveys, questionnaires and new business pitches
• Proactively suggest enhancements to internal and 3rd party systems, ensuring business needs are continually met. Work with IT to specify, test and release any enhancements to the production environment
• Answer ad hoc queries related to fund performance and benchmarks
• Liaise with third party external measurers to ensure the accuracy of HSBC related data. Ensure that knowledge of the systems is up to date

Customer / Stakeholder

• Manage the stakeholders by having a constant line of communication and proactively considering the issues and plan for key risks and developments
• Business CIOs, Global & Local Boards, Internal and External Investors, Marketing and Sales
• Team player, willing to help out and support other team members
• Ability to quickly learn and absorb new tasks, present results to senior Business managers, and cascade knowledge across peers
• Motivate and inspire team members to perform their best and upskill the team members by providing training and guidance where possible

Leadership and Teamwork

• Team player, willing to help out and support other team members
• Ability to quickly learn and absorb new tasks, present results to senior Business managers, and cascade knowledge across peers
• Motivate and inspire team members to perform their best and upskill the team members by providing training and guidance where possible

Operational Effectiveness & Control

• Ability to work under pressure to produce accurate and timely output
• Have a conscious and risk mind set
• Work accurately under the pressure of strictly enforced deadlines
• Communicate effectively with senior management to present performance data, understand the evolving Business requirements, and proactively react to ensure the Performance department is continually meeting these needs
• Demonstrate an understanding and a willingness to learn the mathematical concepts of complex financial instruments, allowing accurate reporting and analysis within the framework of Performance Analysis
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy
• Understand the Treating Customers Fairly (TCF) principles, HSBC Asset Management’s TCF philosophy and how this affects your role. Act in a manner that takes account of these principles to ensure fair outcomes for customers

Qualifications

• Preference for a numerical/business related degree, and/or CFA/CAIA/MBA qualifications
• Relevant work experience within an asset/investment management company
• Preference for candidate with strong knowledge and experience of alternatives assets like Real Assets, Private Equity, Venture Capital, Hedge Funds and Infrastructure investments
• Strong interpersonal skills are sought as he/she would need to liaise with multiple stakeholders and functions sometimes in really senior positions
• Candidate should be able to demonstrate IT literacy, with strong Excel skills a must
• Preference for prior experience using FactSet B-One

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JZGY

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo