Total 7,588 technical support engineer job vacancies in Customer Service category in Singapore

Job Descrition

• Perform Level 1 and Level 2 IT support to users in Singapore and Asia Pacific.
• Proactively ensure high value customer service by providing customers with specific delivery times for IT solutions and clear communications, limiting the use of technology terms when not needed.
• Handle users’ requests for install/move/add/change of PC hardware and software.
• IT Asset Management - Perform asset (hardware and software) inventory, tracking and equipment retirement.
• Support the GLOBAL IT Technology refresh projects.
• Monitor and report local inventory.
• Identify and report incidents trends.
• Document processes and work instructions.
• Involve in RFQ activities for IT hardware and software.

Requirement

• At least Diploma in Electronics, Mechanical or Computer Engineering from a local polytechnic.
• At least 2 years working experience in an IT support environment with knowledge on Service Delivery operations and support including incident management in a regional environment.
• Experienced working in a regional environment for a MNC.
• Assist in compiling and analyzing statistical data and trends.
• Excellent Communication skills (both written and verbal), with the ability to interact effectively with others.
• Demonstrated analytic and problem solving skills
• Ability to meet deadlines and manage priorities.
• Technical knowledge of O365 , Microsoft Windows 7 & 10, Office Productivity Suite, Cisco VOIP Phones, Active Directory, PC imaging, Bitlocker .
• Good Knowledge with Symantec Endpoint Protection, PGP, Symantec VIP, Juniper VPN, label printers and barcode scanners.
• Perform other duties as assigned.
• Able to multi-task, is resourceful and keen to learn.
• Strong Customer Service delivery attitude

• Provide onsite technical support for end user services, including troubleshooting, problem identification, rectification, and escalation.
• Offer support for hardware components such as desktops, notebooks, printers, and scanners.
• Perform installation, re-installation, troubleshooting, and reconfiguration of Microsoft Windows and Microsoft applications found on Desktop PCs and Notebook PCs. Examples of such software include Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc. Install Apple iPad software.
• Assist with queries, escalation, problem determination, resolution, and MAC (move, add, and change) activities.
• Perform printer maintenance.
• Tackle and resolve complex calls or tasks that other engineers were unable to resolve.
• Provide exceptional customer service.

• Good to have Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
• Hardware Skill – Desktop, Laptop, Printer and Scanner
• Good in Installation, Setup and configuration
• Windows OS (preferable Windows 10)

#desktopsupport #technicalsupport #itengineer #itsupport #singaporejobs #Desktopengineer

Join our team at Quest Asia Technologies, a subsidiary of AJJ Healthcare focusing on the distribution of premium ultrasound technology. We are at the forefront of healthcare innovation, and a dynamic force in the Singapore's medical technology industry. Our collaboration with a world-renowned brand exemplifies our commitment to excellence and cutting-edge solutions. We are a company where passion for improving healthcare meets the thrill of technological advancement. If you're looking to make a real impact in the medical field with a team of dedicated professionals, Quest Asia Technologies is your destination.

Job Scope:

Organizing visits for service, installation, repair, troubleshooting, and relocation.

• Commissioning and installing new equipment at customer locations.
• Dismantling and setting up equipment for demonstrations.
• Providing training to users for equipment familiarity.

Customer Interaction:

• Responding to service inquiries.
• Participating in user meetings.
• Committing to customer satisfaction and fostering a service-oriented team culture.

Service Administration:

• Preparing service quotations, contracts, reports, and invoices.
• Managing the procurement and distribution of spare parts from suppliers.
• Coordinating the delivery and collection of equipment for in-house repairs and new installations.
• Addressing outstanding debts with proactive measures.
• Returning faulty parts to vendors for analysis and testing.
• Supplying technical information and quality reports to the Principal.

Requirement

• Min. Diploma in engineering.
• 1-2 years’ service engineer working experience
• Prior experience with diagnostics imaging devices would be an advantage
• Independent and strong team player
• Training will be provided plus opportunity for factory training with certifications

Responsibilities

• Able to handle premium users (VVIP);
• Able to manage Site Operation;
• Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ;
• Oversee the scheduling and coordinate of the Deskside Engineers ;
• Oversee the training and development of the onsite engineers;
• Oversee the support for premium users (VVIP);
• Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client;
• Work with client to reach service level target;
• Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day.
• Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism
• Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements
• Ensure that IMAC executed are updated by next business day to Asset Management Team
• Needs to report on a monthly basis the status of the IMAC operation Site supported.
• Ensure all operational procedures are current and adhered by the operation team
• When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators
• Provide suggestions to help improve operations on an ongoing basis.
• Monitor and Track Service Levels on a daily and weekly basis
• Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties.
• Conduct regular security education/awareness/refresher briefing (as per frequency specified by client) to all new and existing staff
• Provide monthly security governance reporting
• Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer;

Requirement:

a) Minimum 2-3 years of relevant experience with team-leading experience.

b) ITIL Foundation certified- Good to have

c) Must be customer-oriented.

d) Good technical knowledge in all OS , Internet Browsers, MS Office, Lotus Notes, MS Outlook, basic Network troubleshooting skills.

e) Must be able to be a team player and willing to work on shift if required and willing to work in a challenging environment.

f) Must have some basic communication skills.

g) Willing to take on extra tasks that are given

EA License No. - 14C6941

Actively seeking IT Support Analyst for a renowned legal institution!

· Leading legal service provider operating globally

· High-performing and collaborative work environment

· Opportunity to work with other regional offices

Job description

Our client is a prominent legal firm with global presence, and one of the leading players in the industry. The Singapore office was established in 2015, and they are known for delivering high-quality legal advice and solutions to a diverse clientele.

They are actively seeking a skilled IT Support Analyst to join their organization. In this role, your responsibilities will encompass performing Level 1 and 2 technical support via phones, remote connection, and on-site. You will also be responsible for user administration for all joiners and leavers, as well as support IT equipment such as laptops and desktops. This role directly reports to the Regional IT Service Desk Manager, ensuring effective communication and support within the team.

If you enjoy working in a high-paced and collaborative environment, this is the role for you!

To qualify, you must have the following:

· At least 3 – 5 years of technical support experience in a legal firm or similar

· Hands-on experience and technical knowledge of Windows 10 Professional, Microsoft 365, Microsoft Active Directory, Exchange, and SCCM

· Technical expertise of remote technologies such as Citrix, VPN, and DUO Administration

· Technical knowledge of document management system and professional services applications

· Excellent communication skills to collaborate with stakeholders and management in the region

Should you possess the necessary skills and qualifications, do forward your resume to [email protected] or make use of the "APPLY NOW" feature. For additional information, please visit www.ambition.com.sg.

Data provided is for recruitment purposes only.
Business License Number: 200611680D. | Licence Number: 10C5117 | EA Registration Number : R23115522

Regrettably, only shortlisted candidates will be notified.

*LI-DO1

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens.

Role and Responsibilities

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (L1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients

Education Qualifications and Requirements

• Diploma in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Basic knowledge of cloud concepts and networking,
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Responsibilities:

• Offer technical assistance to clients through phone, email, and chat channels to resolve issues related to our digital solutions.
• Identify and troubleshoot software, hardware, and network problems, collaborating with the development team for resolution.
• Monitor application-related alerts and provide proactive services.
• Escalate complex issues to senior support staff or developers and ensure timely follow-up on resolutions.
• Plan and implement strategies and configuration changes to ensure optimal quality assurance for all applications.
• Create and update technical documentation and knowledge base articles.
• Participate in testing new digital solutions and features.
• Provide training and support to clients for effective use of our digital solutions.
• Collaborate with cross-functional teams to enhance digital solutions and ensure a positive customer experience.

Requirements:

• Possess a Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
• Previous experience in technical support, preferably in a software or SaaS company.
• Knowledge of programming languages and Linux Operating System is advantageous.
• Strong understanding of web-based applications, mobile applications, and APIs.
• Familiarity with software development processes and methodologies.
• Knowledge of networking concepts and ability to troubleshoot networking issues.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Flexibility to work varying hours to support clients in different time zones.
• Willingness to attend onboard vessels/sites.

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

This advertisement is for Student Support Officer.

If successfully selected, candidate will be deployed in local MOE schools.

Only Singaporeans and PR apply.

Contract Period: 01 Mar 2024 to 30 Nov 2024.

Options to extend the contract : 01 Jan 2025 to 30 Nov 2025.

Working Hours:

• Mondays to Thursdays: 7.30am to 5.30pm, inclusive of 1hr lunch break
• Fridays: 7.30 am to 4.00 pm, inclusive of 1hr lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Roles and Responsibilities:

1. The Personnel is to support students who require highly-individualised, targeted and intensive intervention and support. The Personnel will:

• engage and check in with high needs/at risk students in timely and regular conversations
• be required to do home visit
• be a positive role model/ significant adult to the high needs/at risk students
• be required to work with parents of high needs/at risk students
• organise programme for high needs/at risk students

2. The Personnel is to support high needs/at risk students in 5 areas:

• Academic support (low progress learners)
• Social emotional (self-harm, trauma, mental health)
• Behaviour/ Attendance (irregular attendance, long-term absentees)
• Social skills (peer relation issue)
• Vulnerable (lack of adult role models)

3. The Personnel is to support students dailyon after school engagement programme (Gear-up Programme). The Personnel will:

• be responsible in the daily operation of Gear-up room
• work with members of Student Development Team (SDT) and/or Youth Worker (if any) on after school engagement programme (Gear-up Programme) to engage students meaningful

4. The Personnel is to manage the updating of case summary notes of students engaged and compilation of cases. The Personnel will:

• update the cases under his/her charge via case summary note
• ensure all engagement details are recorded in the case summary and email to members of SDT and school leaders
• promptly update or highlight to Year Heads if there is/are any self-harm or suicide ideation case or any cases that required immediate attention
• ensure the safe-keeping and confidentiality of such records and details
• be required to sign the ‘UNDERTAKING TO SAFEGUARD OFFICIAL INFORMATION’ document

5. The Personnel is to work with members of Student Development Team to assist Year Heads, Assistant Year Heads, HOD CCE , HOD SM and SH SM and members of the Student Development Team to oversee and complete assigned work related to support high needs and at risk students.

6. The Personnel will:

• assist the Year Heads to liaise with external organisations, such as Family Service Centres, Community Centres, etc, in matters relating to dealing with high need and at-risk students
• not make decisions on behalf of Year Heads but will forward the report, invitation or information to the Year Heads for further action

Qualifications, Skills and Experience:

• not make decisions on behalf of Year Heads but will forward the report, invitation or information to the Year Heads for further action
• Ability to provide academic support (English and/or Math) for students aged 12 to 17 years old
• Ability to connect with students aged 12 to 17 years old
• Ability to engage students aged 12 to 17 years old
• Good interpersonal, planning, analytical and negotiation skills
• Ability to multitask, work independently and in a team • Proficient with word processing and spreadsheet
• Mnimum of 1 year experience in working with students aged 12 to 17 years old

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

5 days, 9am- 6pm

Salary: $2700- $3500

Address: Woodlands

Job scope:

• Perform equipment on-site installation, diagnosing, troubleshooting, servicing, and repairing
• Perform equipment continuous improvement programmes, preventive maintenance, modifications and repairing works
• Serves as company contact point with customer on technical matters
• Attends to customers complaints and provides timely solutions
• Other ad hoc duties

Requirements:

• Degree in Mechanical/ Mechatronic Engineering or related discipline
• Training provided

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

About the Company:

For the last 100 years, our client has been a front leader company in providing engines, generators, and UPS products that have powered homes, hospitals, lawn mowers, stadiums and everything in-between.

Basic Functions

We are looking for Marine Field Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities:

• Standby support and 24/7 emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Requirements:

• Diploma/Degree in Electrical Engineering
• A team player with strong problem-solving skills and task oriented
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

How to Apply:

Interested candidates, please submit your updated resume by using Apply Now button

*We regret to inform that only shortlisted candidates will be informed.*

Sarah Sevilla

Registration Number: R22107553

EA License No: 18C9027

Customer Support

• Lead and inspire the customer support team to deliver best-in-class post-sales support.
• Foster a positive work environment that encourages collaboration and innovation.
• Conduct regular team assessments and provide guidance to enhance performance.

Administrative Support

• Assist the director in various administrative tasks to ensure smooth operations.
• Oversee Singapore entity GST submission, ensuring compliance with regulations.
• Manage corporate income tax returns in a timely and accurate manner.

Financial Oversight

• Work closely with the accounting team to manage financial transactions and reporting.
• Coordinate banking activities and maintain strong relationships with financial institutions.
• Ensure timely and successful completion of internal and external audits.
• Implement and maintain robust internal controls to safeguard financial processes.

Logistics and Sales Operational Support

• Collaborate with global logistics teams to optimize supply chain operations for APAC.
• Support Director in forecasting in a timely fashion to support strategic planning. 
• Manage the overall Singapore entity GST submission, Corporate Income Tax returns as well as internal and external audits in a timely fashion.
• Relationship building with corporate bank and support commercial director in relevant banking activities and proper documentations as and when required.
• Arrange banking and boardroom documents sign off as well as keep record of all the correspondence and documentation pertaining to the Singapore corporate entity.
• Build policies on distributors and customers credit limits and payment terms in compliance with company policies.
• Oversee monthly accounts closing and financial reporting, invoice payments to internal and external parties as well as accrual postings.