Total 2,062 Customer Service job vacancies in D19 Serangoon Garden, Hougang, Sengkang, Punggol

Purpose

Responsible for sustainability, profitability and to achieve budget incremental volume plan and placements set for respective key accounts. Efficient utilization and deployment of resources and assets in securing these objectives.

Key Duties / Responsibilities

A: Achieving Sales, Incremental Volume and Profitability

1. Plan and implement overall incremental sales volume, profitability and budget plans. Responsible for growing volume, placement and revenue in key channels and accounts.
2. Identify key accounts for increased business partnerships and growth opportunities via strategic and beneficial to drive sales programme.
3. Manage contract renewals; formulate tenders’ proposals for key accounts. Fulfill existing terms and conditions. E.g. DME/Accruals/Incentives.
4. Conduct regular business reviews internally and with designated key accounts. Re-negotiate terms and benefits to improve profitability, sustainability and resources maximization.
5. Develop business plans, strategies and promotional activities with key accounts to drive volume and revenue indicators.
6. Formulate plans to continuously grow unconventional channels key accounts and convert accounts to increase horizontal and vertical volume growth.
7. Ensure key customers equipment orders are prepared and execute timely and within budget so that equipment procurement targets are supported. Prepare placement plan and forecast for refurbishment action and stock control.
8. Identify new strategic locations for market penetration and expansion opportunities.
9. Plan equipment movement to optimize assets contribution and maximization. Track sales, profitability and net sales revenue of all equipment placed in key outlets with the objectives to improve return on investment as per Company standards.
10. Work closely with all relevant internal and external stakeholders to achieve business objectives.
11. Develop and maintain good customer service and mutually benefiting relationships with existing key clients.
12. Collect data and provide feedback on market intelligence and general industry trends. Identify business strengths, weakness, opportunities and threats to pre-empt and counter-propose business strategies and tactics in the market.
13. Monitor and manage the collection of outstanding payments.

B. Sales and Channel Development

1. Plan and implement promotional and engagement activities and channel activation programs to increase awareness; create brand and market value; optimizing sales volume and revenue.
2. Develop annual major customer plans to include exclusive promotions/sponsorship, total package service and maintenance programs to increase sales volume and pricing.
3. Accountable for meeting and growing set overall channel placement targets and against universe opportunities, net sales revenue, incremental volume and return on investments target.
4. Manage the allocated DME and sponsorships to ensure funds are use appropriately and within budget as per Business Plan.

C. Task Analysis

1. Execute, review and report on progress of sales and recommend relevant action plans accordingly.
2. Submit progress reports and updates on channel development, projects and activities.
3. Monitor potential loss sales volume of equipment and arrest problems.
4. Liaise with Customer Contact Centre, Operations and Technical personnel to ensure smooth follow-up and response to service calls.
5. Liaise with Customer Accounting, Financial Accounting and Commercial Finance on billing, payment, accruals, and settlement matters.

Related Position Requirements/Qualifications

a) Driving License - Class 3

b) University Degree/Diploma with qualifications in Business, Sales and Marketing

c) 3 years’ experience or more in the sales of fast moving consumer products and/or night entertainment industry

d) Preferably with key account servicing/customer service/operations sales and support background

Are you looking out for an office receptionist role? Here's an opportunity!

First Konnection, Singapore's trusted education recruitment agency, partners with top childcare centers to connect talent with rewarding career opportunities.

We are proud to work with a leading MapleBear center, recognized for its nurturing environment, providing air-conditioned facilities for the comfort and well-being of infants.

What We Offer:

• Effortless Application Process: We handle all logistics while you focus on your career.
• Direct Communication: Clear updates and guidance throughout the application process.
• Career Support: Get personalized advice on how to present your strengths and secure the role.

Your Role as an Infant Care Teacher:

• Caring for Infants: Provide compassionate care and support their growth and development.
• Learning Through Play: Engage infants with age-appropriate, fun, and interactive activities.
• Safe & Stimulating Environment: Ensure a safe, clean, and nurturing space.
• Parental Communication: Keep parents informed on their child’s daily activities and progress.
• Team Collaboration: Work closely with your colleagues to create a positive and supportive environment.

Requirements:
To comply with local regulations, you must possess one of the following qualifications:

• Advanced Certificate in Early Years (ACEY)
• Higher Certificate in Infant Care (HCIC)

Why Join Us?

• Innovative Learning: Be part of a center that values play-based learning and creativity.
• Career Development: Access professional growth opportunities in a supportive team environment.

Apply Today and Make a Positive Impact on the Next Generation!
EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

You are responsible for providing support to the multidisciplinary clinical team in the administration of patient records and registration of caregiver training programme as part of HCA’s palliative care support programme. You will make home visits to obtain personal documents of caregivers, follow the guidelines on administering means testing for patients and submit the results of means testing to MOH. You will also assist in conducting patient feedback surveys and collating caregivers’ feedback in the patient care system.

The scope of work will generally encompass the following duties:

• Perform all administrative duties for home hospice patient records, including setting up of new files and closing of files
• Lend a listening ear to patients and their family members and alert the clinical team when patients or their family members have any social problems or needs e.g. bereavement and grief counselling
• Conduct means testing interviews with patients’ family members, including assessment of household income, computation of MOH subsidies and obtaining necessary documentation from them
• Administer any subsidies given to patients e.g. MOH, NCSS, NTUC Income, IDAPE etc
• Open a new case file for every registered patient and make the first phone call to introduce HCA services
• Check to ensure accuracy and confirm the home visit records provided by the doctor, nurses and the psychosocial services team
• Conduct the customer satisfaction survey with patients and collate their feedback
• Perform audit checks of all closed files to ensure that all visits are recorded, forms are correctly filled in by the clinical team and signed
• Provide regular weekly/ monthly reports
• Support the coordination and preparation of the Caregiver Training Programme at the Satellite Centres
• Support the Sunflower Remembrance events and other bereavement programmes
• Any other duties as assigned

Who you are

• Minimum GCE “O” levels
• Preferably with 5 years of relevant experience
• Good communication and interpersonal skills
• Good multi-tasking and time management skills
• Meticulous and systematic
• Able to work independently and in a team
• Able to work efficiently in MS Excel, Word and PowerPoint
• Previous experience in an administrative role and familiarity with the healthcare environment will be an advantage
• Candidates who are able to work part-time or temp may be considered

Remuneration will be commensurate with the candidate’s qualifications and experience.

If you are ready to make a difference and be part of a greater purpose, please submit your application with the following details:

• Detailed resume
• Current and expected salary
• Two referees, both whom are your ex-supervisors who can comment on your suitability for the position

We regret that only shortlisted candidates will be notified

The Digital Experience Support Lead is essential in ensuring the 24/7 availability, stability, security, and seamless support of APAC Digital Services delivered through the DDC Digital Towers.

This role demands a strategic mindset and close collaboration with cross-functional teams and stakeholders to establish and maintain well-defined processes and an up-to-date Support Matrix across all Digital Towers.

The responsibilities include overseeing a range of services such as DXP, SAP, ERP, VMS, Incadea, among others, covering both the digital front-end and backend operations.

Job role and responsibilities:

• Support Matrix Management: Develop, maintain, and regularly update a comprehensive Support Matrix for all Digital Towers, ensuring strict adherence to established support processes and procedures.
• Service Oversight: Take ownership of designated services including DXP, SAP, ERP, VMS, and Incadea. Monitor and ensure the performance and reliability of both digital front-end and backend operations.
• Collaboration: Work closely with APAC Market Country Managers to gather feedback, and partner with the APAC Solutions Delivery Team to align support strategies with Global Platforms based on project requirements.
• Issue Resolution: Lead the resolution of complex technical issues, ensuring timely and effective solutions. Provide guidance to support teams and escalate issues when necessary.
• Process Improvement: Continuously assess and refine support processes to enhance efficiency and effectiveness, identifying opportunities for automation and implementing improvements where applicable.
• Communication: Maintain clear and consistent communication with stakeholders, providing regular updates on support performance and issue resolution.
• Documentation: Ensure that documentation for support processes, troubleshooting steps, and system configurations is accurate and kept up-to-date.

Skills and Experience required:

• Bachelor’s degree in a related field.
• Proven experience in a similar role, preferably in Digital Services, Finance or Business experience.
• Strong understanding of DXP, SalesForce, APIs, SAP, ERP, VMS, Incadea, and related technologies.
• Solid understanding of ITIL practices and familiarity with agile methodologies.
• Demonstrated experience in leading and managing teams, including setting goals, providing feedback, and promoting professional growth.
• Excellent problem-solving and analytical skills, with the ability to assess complex infrastructure issues and propose effective solutions.
• Strong project management skills, with the ability to prioritize tasks, manage timelines, and deliver projects within scope and budget.
• Experience in collaborating with cross-functional teams.
• Knowledge of industry best practices in digital experience support.

Who are looking for:

• They will consistently collaborate, actively seeking and integrating business input while engaging all key stakeholders.
• They possess a genuine passion for fostering a culture of service excellence.
• Flexible and adaptable, this individual thrives in a dynamic environment, readily navigates ambiguity, overcomes setbacks, and focuses on finding solutions rather than dwelling on problems.
• A confident and articulate communicator with personal presence and gravitas, they will effectively influence, engage, and challenge others to gain understanding and commitment to their agenda.
• Energetic and engaging, they will be friendly and approachable, positively representing the Global IS Team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Responsibilities

• Provide first level technical support to end-users on IT related issues.
• Perform hardware and software installations, configurations and updates.
• Create and manage user accounts.
• Report network interruptions and server outages.
• Monitor and maintain backup of critical IT systems.
• Maintain inventory of hardware and software assets.

Job Requirements

• Diploma or equivalent in IT or related fields.
• Able to work independently or in a team with good interpersonal skills.

PlayFACTO School is dedicated to being the learning partner of choice through our academic-focused, student-centric programmes rooted in the space of positive education to ensure that every child flourishes. We are constantly seeking like-minded individuals who believe in our mantle and possess the strength of character and burning passion to groom the next generation of leaders.

Start your rewarding career with us!

Roles and Responsibility (Student Care Teacher) :

• Provide emotional support, conflict resolution, and positive reinforcement.
• Execute PlayFACTO character development programs and engaging activities to students.
• Supervision primary school children (primary 1 to 6) to ensure completion of daily homework
• Ensure safety and timely transfer of children from school to student centre
• Regular liaison with parents and guardians regarding children’s progress and behaviour
• Administrative work (sales, collection of fees, and collection of forms) and upkeep of centre premises.
• Any other ad-hoc duties as delegated by Centre Head

Requirements (Student Care Teacher) :

• Minimum requirement of a Diploma
• Prior working experience in a relevant role, preferably at the primary level, is an advantage
• Demonstrates exceptional work ethics and maintains high integrity.
• Displays a positive attitude when encountering challenges.
• Passion for working with children and fostering their love for the learning process

If you are a dedicated, enthusiastic individual seeking an opportunity to ignite learners' minds and embark on an exciting career, we would love to hear from you! We look forward to welcoming you to our PlayFACTO School family!

Please apply and include in your resume your educational and working background, details of your last work experience and 1 referee.

Only short-listed candidates will be notified for interview.

Product area

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Job description

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Qualifications

Job responsibilities

• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions for telco, ecommerce, and retail partners in region to adopt.
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation for new device launches.
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Help identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a project/program management, consulting, or client facing role.
• Ability to communicate in Japanese and English fluently to support client relationship management.

Preferred qualifications

• 3 years of experience in operations management (i.e., process improvement, operational reviews, optimizing workflows, etc.).
• 3 years of experience managing projects and working with analytics or SQL.

Responsibilities

• Manage and grow a portfolio of accounts by understanding client needs, proposing solutions, and ensuring client satisfaction.
• Develop and execute strategic account plans to achieve sales targets and expand business opportunities.
• Build strong, long-lasting relationships with key decision-makers and stakeholders within client organizations.
• Collaborate closely with internal teams, including sales support and supply chain to deliver exceptional service and solutions to clients.
• Stay informed about industry trends, market conditions, and competitor activities to identify opportunities for growth.
• Prepare and present sales proposals, contracts, and pricing strategies to clients.
• Monitor and analyze sales performance metrics to track progress and identify areas for improvement.
• Attend industry events, trade shows, and conferences to network, build relationships, and promote company products and services.

Prerequisites

• Minimum 1 year of proven work experience managing sales account in FMCG industry, candidates from Food Service industry without sales experience and keen to switch career are welcome to apply.
• Diploma in Business Management, Culinary, Marketing, or a related field.
• Strong communication, negotiation, and interpersonal skills.
• Ability to effectively manage multiple priorities and thrive in a fast-paced environment.
• Customer orientated with a results-driven approach.
• Proficiency in CRM software and Microsoft Office Suite.

COMPANY DESCRIPTION

Established since 1981, Care Corner Singapore has been a steadfast pillar of support for those in need and the less privileged within our community. Our journey spans over decades, dedicated to making a meaningful difference in the lives of others. At the heart of what we do is our core values of integrity, Compassion, Authenticity, Respect and Excellence as we continuously strive to develop new innovative programmes to support the needs of our community.

At Care Corner, we offer a positive and collaborative work environment that promotes staff wellbeing and believes in the development and growth of our people. We recognise that our employees are our greatest asset.

Join our team and be part of an innovative organisation where every role contributes to making a meaningful difference in the lives of individuals and families. Whether you are an experienced professional or just starting your career, if you are seeking a rewarding opportunity to be part of something bigger than yourself, we invite you to apply today.

Visit us at www.carecorner.org.sg to learn more about our organisation and available opportunities.

RESPONSIBILITIES

1. Support team in monitoring of seniors' physical and mental health and well-being: 

• Conduct visual check and take/monitor vital signs 
• Act on clients' irregular conditions, report to senior care staff or supervisor and caregiver, if necessary, record in communication notes, submit incident report where needed
• Identify changes in seniors' well-being/behaviours, report to caregivers, plan and monitor Individualised Care Plan (ICP)  with Physiotherapist or Occupational Therapist.
• Respond to emergency and accidents. Use of PPE if required
• Administer medications following SOP, after being trained 

2. Provide high level of customer service and engagement:

• Plan and lead in exercises and activities for the seniors
• Serve meals and teabreaks
• Provide personal care to seniors to carry out their routine activities, being attentive to their needs and ensure their safety in the centre.

3. Ensure safety and cleanliness:

• Assist seniors in toileting.
• Mobility and transfer safety after being trained
• Follow infection control procedures, maintain cleanliness and safety of the premise
• Provide support as a transport escort to send and fetch clients to and from centre, if BCLS-trained. 

Minimum 1 year of working experience in healthcare/eldercare setting is preferred or possess any of the following:

• Diploma in Healthcare Management or Gerontology
• WSQ Diploma in Social Service
• SGUS programme for Care and Coordination (Community Eldercare)
• WSQ Certificate in Healthcare (Therapist Support or Nursing)

Requirements:

• Only Singaporeans
• Passionate and patience in serving the seniors
• Required to attend to seniors who are mostly mandarin/dialect-speaking. Proficiency in mandarin and/or dialects is essential
• Humble, willing to learn, team player
• Self-driven, willing to take on challenges
• Able to drive is an added advantage.

Location: Toa Payoh

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.

Job Descriptions:

To provide TCM medical consultation and advice to patients
为顾客提供中医医疗咨询和建议

Based on traditional Chinese medicine theory, provide and advise appropriate medical treatment and dispense medicine to patients
根据中医理论，为顾客提供和建议适当的医疗和配药

Good basic salary
高工资

Good company benefits and attractive remunerations for the right candidate
良好的公司利益和福利

Leave and Medical Benefits
休假和医疗福利

Insurance Benefits
保险福利

Salary Increment after probation
试用期后加薪

Good Career Development and Overseas Exchange Opportunity
良好的职业发展和海外交流机会

Job Requirements:

Min 10 years experience in Singapore
最少10年在新加坡工作经验

Possess at least a Diploma in TCM
至少拥有中医文凭

Working Hours:
5 working days, 10am – 7pm

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Bezos Centre requires an experienced individual to support Centre Director on sustainable protein program and centre operation. The successful candidate will be responsible for leading the administration and managing centre operation.

Qualifications

1. Lead the centre administration and operation, ensure smooth functioning and efficient resources management.
2. Assist Centre Director on strategic planning and developing initiatives to support the centre goals and objectives.
3. Assist in monitoring the deliverables, reporting and communication.
4. Engaging with stakeholders including faculty, researchers, industry partners, and government bodies.
5. Facilitate partnerships with external organizations to enhance funding opportunities and expedite commercialization.
6. Execute tasks related to centre operation including budget management, project coordination, event planning, outreach and publicity.
7. Develop and implement strategies to improve operational efficiency and effectiveness.

Job title：Senior Human Resource Executive

Responsibilities:

• Assist with various Human Resources functions: recruitment, payroll, performance reviews, training, legal compliance and employee engagement activities.
• Maintain good relationship with stakeholders and clients.
• Monitor overall HR strategies and support human capital development.
• Undertake additional tasks as assigned by the supervisor.

Requirement:

• Possess a minimum 3 years' experience in Human Resource.
• Minimum qualification of a Diploma.
• Proficiency in organization, time management, and scheduling.
• Competence in using Microsoft Office.
• Effective communication abilities.

Please submit your updated resume by using the APPLY NOW BUTTON / Email to [email protected]

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Key Responsibilities:

Develop and maintain the company’s website, ensuring a seamless user experience for students and staff

Create and optimize web-based learning platforms, integrating e-learning tools and content

Implement online enrollment, course booking systems, and student portals with secure access

Collaborate with the marketing team to design and develop landing pages, lead generation forms, and promotional web content

Integrate payment gateways, course management systems, and other third-party applications

Troubleshoot and resolve website issues, ensuring optimal performance across browsers and devices

Optimize websites for SEO and ensure compliance with web accessibility standards

Monitor and analyze web traffic, suggesting improvements to user interface and engagement

Stay updated with the latest in web development technologies and best practices, especially in the education and training sectors

Ensure web platforms are secure, adhering to data protection and privacy standards.

Requirements:

Proven experience as a Web Developer, preferably within the education or training sector

Strong understanding of front-end technologies such as HTML, CSS, JavaScript, and responsive design principles

Experience with web development frameworks

Knowledge of e-learning platforms, learning management systems (LMS), and content management systems (CMS)

Familiarity with backend development and database management .

Strong understanding of SEO principles and best practices

Excellent problem-solving skills and ability to work on multiple projects simultaneously

Bachelor’s degree in Computer Science, Web Development, or a related field (or equivalent experience).

Preferred Qualifications:

Experience in building or maintaining platforms for online learning or certification processes

Familiarity with real estate software, training tools, or course management systems

Experience with cloud hosting platforms such as AWS or Google Cloud

First Konnection, Singapore's trusted education recruitment agency, partners with top childcare centers to connect talent with rewarding career opportunities.

We are proud to work with a leading MapleBear center, recognized for its nurturing environment, providing air-conditioned facilities for the comfort and well-being of infants.

What We Offer:

• Effortless Application Process: We handle all logistics while you focus on your career.
• Direct Communication: Clear updates and guidance throughout the application process.
• Career Support: Get personalized advice on how to present your strengths and secure the role.

Your Role as an Infant Care Teacher:

• Caring for Infants: Provide compassionate care and support their growth and development.
• Learning Through Play: Engage infants with age-appropriate, fun, and interactive activities.
• Safe & Stimulating Environment: Ensure a safe, clean, and nurturing space.
• Parental Communication: Keep parents informed on their child’s daily activities and progress.
• Team Collaboration: Work closely with your colleagues to create a positive and supportive environment.

Requirements:
To comply with local regulations, you must possess one of the following qualifications:

• Advanced Certificate in Early Years (ACEY)
• Higher Certificate in Infant Care (HCIC)

Why Join Us?

• Innovative Learning: Be part of a center that values play-based learning and creativity.
• Career Development: Access professional growth opportunities in a supportive team environment.

Apply Today and Make a Positive Impact on the Next Generation!
EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Define KPI/KRA for team and team members
• Actively participate in and drive continuous improvement projects
• Reporting back on results

Job Description

• Oversees team operations and daily performance while providing guidance and coaching.
• Monitors transactions to ensure that client service quality consistently meets established standards.
• Distributes tasks effectively, manages workloads and backlogs, and makes necessary adjustments.
• Identifies opportunities for improvement and implements new structures and processes as needed.
• Promotes team discipline, communication, and morale to enhance collaboration.
• Engages with clients to execute service recovery actions when service levels fall short.
• Regularly updates the team on current products, services, and operational procedures.
• Ensures team members are informed about new developments within a specified timeframe to perform their roles effectively.
• Collects and reports relevant statistics daily, weekly, and monthly as part of their responsibilities.
• Performs additional duties as assigned by management when required.

Requirements

• At least 3 years of experience in IT support, including 1 year in a leadership or supervisory capacity.
• Proven track record of managing and motivating teams to meet performance targets and deliver excellent customer service.
• Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Demonstrated problem-solving skills and a proactive approach to identifying and addressing issues.

Job Description:

You will handle patient accounts receivable transactions involving journal postings, payment reconciliation, outstanding accounts review and follow-up. You will support front desk duties in cashiering, attending to patient enquiries on bills, claims, payment and financial assistance applications. Other responsibilities include computation of statistical information for analysis, checking of document completeness, maintaining secured document keeping, providing administrative support to the department and perform any other duties as assigned.

Requirements:

• Diploma with at least 1 year of relevant experience
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• Customer-oriented and meticulous with a flair for numbers

- Location: Kaki Bukit, walking distance from MRT

- Experience in technical Hands On M&E

- Salary: Up to $4,000

- Interested applicants, kindly email me at: [email protected]

Responsibilities:

• To perform calibration, engineering assessment, preventive maintenance, corrective maintenance, troubleshooting, on-site installation and commissionin
• To provide quotation for repair parts replacement work
• Assist on customers technical inquiries

Requirement:

Diploma in Electrical Engineering

Roles & Responsibilities

To provide quality back & shoulder and full body massage services.

At least 1 year experience in massage establishment.

Able to work on weekends and public holidays.

Customer oriented with pleasant personality.

Must have at least one of the WSQ Certification in Full Body Massage/ Holistic Massage.

Minimum 1 year of experience as a Beautician in beauty salon/spa

Facial skills

Beauty services skills

Manicure and pedicure skills

Provide professional advices for clients.

Attend to walk-in customers

Ensuring work area is clean and sterilised after each use

Salary 1800 -5000

Full Time Position

Able to converse in different languages

JOB TITLE: Supply Chain Manager - Personal Care - Unilever International
FUNCTION: Supply Chain
SCOPE: International
LOCATION: Singapore

Main Job Purpose:

Unilever International is one of the fastest growing businesses within Unilever with annual TO of ~Euro 1.35bn and there are strong plans in place to reach Euro 2bn in the next 3-5 yrs. Business is structured into different Business Groups in line with Unilever Org design and this role in particular would lead end to end supply chain for the Personal Care Business Group (which is the biggest business group within UI with annual TO of ~Euro 600M and has plans to grow to Euro 1BN in the next few yrs).

Key job scope includes:

• Business partnering the BG Head
• Sales & Operations Planning
• Sourcing Strategy and Sourcing Network Optimization
• Mid to Long Term Planning
• Network Management
• Performance Management

Key Accountabilities:

Business partnering the BG Head:

• Business partner Personal Care (PC) Business Group Head and be the first point of contact for all supply chain issues for the BG.
• Lead the service, cash, cost and quality agenda for the PC supply chain.
• Work with Global BG SC teams and UI BU cluster SC teams to unlock structural capacity issues and deliver growth through service improvement.
• Work with BG finance teams to understand margin hot spots and help support margin improvement through a robust savings delivery.
• Monitor business waste and help to reduce the same by working closely with the BG and BU business teams.
• Define the right service strategy (MTO vs. MTF) by customer-SKU combination to support business growth.
• Setting the right allocation guidelines for constrained formats by working closely with the BG head.

Sales & Operations Planning:

• Lead the Sales & Operations planning process for the BG including demand review with BUs, demand-supply reconciliation and identifying risks and opportunities to mitigate gaps to plans.
• Drive the overall process through cross functional participation focussing on both top and bottomline.
• Lead the complexity reduction roadmap working closely with the BG head and have a clear portfolio defined at a customer-SKU level.

Sourcing Strategy and Sourcing Network Optimization:

• Understand the current sourcing footprint with clear rationale behind each format-SU combination and role of each site (strategic vs. tactical).
• Define and lead a clear sourcing decision making process (including Make vs. Buy) for the BG in line with overall UI sourcing decision making process .
• Align UI sourcing strategy with Global BG SC teams and identify opportunities for sourcing network optimization to get the right balance between service, cost and agility.

Mid to Long Term Planning:

• Work with UI BU SC teams to identify capacity hot spots in the mid-term (4-12 months) through a demand-supply reconciliation process and develop resilience sourcing options with the help of Global BG SC team.
• Ensure formal capacity sign offs with all SUs/clusters with help of UI BU SC teams.
• Prepare a long-term forecast (3 to 5 yr horizon), taking inputs from the business on long-term growth ambitions and work with Global BG SC teams on long-term capacity planning.
• Identify UI-driven capacity requirements/CapEx investments through the process, prepare business case with the help of supply chain finance teams and get necessary stakeholder sign off.

Network Management:

• Network management for all strategic transformation, savings and resilience projects including drawing the project network, working closely with cross functional stakeholders and ensuring delivery on time in full.
• Ensure all quality and compliance controls are followed for all the networks in line with UI NPD Bluebook.

Performance Management:

• Build capabilities to measure and track performance for the PC BG globally:
• Service Level Measurement and Loss Tree Analysis
• Forecast Accuracy and Bias by different cuts (vertical, format, brand, sourcing unit)
• Action Planning to mitigate losses
• Overall Savings program for the BG
• Business waste trend
• Inventory trend (Fast moving vs. slow moving)

Professional Skills:

ESSENTIAL

• Bachelor’s degree in engineering or supply chain.

PREFERRED

• Candidates with APICS certification.

Experience Required:

ESSENTIAL

• 8 to 10 years of experience in Supply Chain
• Cross Border Supply Chain Experience
• Strong analytical skills
• Strong interpersonal skills

PREFERRED

• FMCG experience

Travel:

~10% of the time

Contacts:

Internal:

• UI Business Teams (Business Unit CD Teams, Business Group Teams, Finance Teams)
• Sourcing units
• UI Business Unit Supply Chain teams
• UI Procurement Teams
• Unilever Business Group and Business Unit Supply Chain teams

External:

• Collaborative Manufacturers (CMs)

Responsibilities:

• Prepare and develop training materials and plans for Contact Centre
• Be an effective and contributing member of the LCSC Management Team, ensuring that the overall objectives of the LCSC are supported.
• To train the Contact Centre's Customer Support Agents / Quality Assurance (QA)/ Client Support Manager (CSM) / Team Managers (TM)
• Co-ordinate trainings and orientation programs for new hire.
• Filing & compiling training effectiveness data
• Assessing and recommending course nominations
• Coordinating course registration with the relevant HR department, vendors or CCS stakeholders
• To create/update processes/work instructions with the sources provided.
• To update Verint on a timely basis.
• To create and roll out Pop Quiz on a bi-monthly basis for team
• To conduct Role-Play for Customer Support Agents to demonstrate skills and knowledge learnt.
• Updating of Knowledge Management System.
• To act as back-up for QA, which may include the Bi-Annual Call Calibration with clients.
• Identify training needs and opportunities to improve team’s quality standard.
• Review and Approve the Standard Operational Procedures (SOP) and Work Instructions (WI) of your area and ensure that reviews and approvals are completed before the agreed deadlines, supported by Frontline Leadership.

Requirements:

• A-Level/Diploma/Degree
• 2 – 4 years working experience with training background
• Ability to train the CCS on systems and programme-related information
• Self-driven with excellent interpersonal and communication skills
• Good communication skills in English and proficient in Microsoft Excel applications
• Ability to take the initiative, work independently, and accomplish tasks with minimal supervision
• Ability to work shifts, weekends, and public holidays when required
• Able to perform under pressure and multi-task
• Analytical, self-motivated and result oriented
• Good planning skills, attentive to detail, organized
• Contact Centre experience preferred.

Product area

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

Additional job description

In this role, you will be responsible for partnering across people operations and with business leaders to ensure that organization design are managed in a fair and timely manner, consistent with local requirements and in support of business objectives.

Please note this is a Fixed-Term Contract until the end of 2024.

Qualifications

Job responsibilities

• Own the centralized reorganization (reorg) process and standards.
• Act as advisor to Front-line HR and the business across the full reorg life-cycle, from early ideation to landing and communications change management.
• Identify risks associated with proposed organizational changes, raise to and influence appropriate parties accordingly.
• Partner with HR COEs, including Benefits and Internal Mobility, to ensure appropriate support is provided to impacted Googlers and ensure smooth execution of the reorg.
• Consult with local HR, Labor Relations, and our Legal Partners to execute on Workers Councils and other regional compliance requirements.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in employee relations/investigations, gained in either an HRBP role, Employee Relations Advisory role, or equivalent experience as an employment attorney practicing employment law.

Preferred qualifications

• Ability to establish strong cross-functional relationships at all levels and geographies.
• Ability to pay attention, convey opinions and recommendations both in speaking and writing.
• Ability to operate with empathy and diffuse/de-escalate challenging conversations/situations.
• Excellent investigative and problem-solving skills, with the ability to organize and analyze data.

The Technical Support Assistant (Junior) (contract-based, yearly renewal) is to assist our clients with all technical-related issues.

The candidate will be required to respond to the reported tickets and assist clients via remote access or on-site, which may include installing software systems, diagnosing and resolving issues, installing upgrades, co-ordinate with Development and Infra teams.

During software testing and deployment, the candidate will be expected to work in shifts around the clock and odd hours to support the activities.

The responsibilities of the Technical Support Assistant (Juniore) include the following:

• First level of analysis and responding to technical support tickets.
• Contacting clients to find out the nature of the technical issue.
• Assist and coordinate with the maintenance and development team for troubleshooting.
• Diagnosing and troubleshooting software, network, database issues.
• Traveling to clients' offices or Data Center within Singapore.
• Rotate in shift work during software testing and deployment.
• Maintaining good client relations.
• Ability to proposing simple and effective solutions.
• Documenting the detailed analysis of the ticket and reporting.
• Excellent Team player.

Requirements:

• Diploma in computer science or information technology-related field
• Knowledge of code execution, web services, and API e.g. C++, Java, RoR, Ansible, Unix, SQL Command.
• Knowledge of scripting (Shell, Perl) is good to have.
• Ability to troubleshoot complex software, hardware, network issues.
• Excellent written and oral communication and articulating the observation and problems noticed.
• Critical thinker.
• Good interpersonal skills.