Total 22,397 Customer Service job vacancies in Islandwide

Job Description

Responsibilities:

• Attend to customers' queries and ensure quality guest services
• Have knowledge in every dish served and to provide explanations as requested
• Obtain feedback from customers and to use it to improve service
• Coordinate with kitchen staff to ensure smooth and efficient operations
• Ensure cleanliness and hygiene are kept up to standards
• Other ad-hoc duties assigned by the Restaurant Manager

Requirements:

• Able to commit a min of 3 hours for each shift
• Able to have simple conversations with customers
• Can start asap by calling 90309629

Job Responsibility:

- Respond enquiry customer emails timely and to liaise with corporate / retail customers to ensure sales performance

- Development and compliance to Customer Service Excellence Standards, Standard Operations Procedures and instruction materials

- Direct and coordinate activities of businesses or departments concerned with production, pricing, sales and distribution of products.

- Sales management via online portals and sales channels.

- Order processing and assist customers with self-collection and requests

- Development of Promotional Marketing and Communication Materials to deepen existing account relationships

- Preparing quotations and Sorting invoices for payments

- Increasing the Company’s market share in the relevant industry sector

- Increasing the Company’s sales revenue in line with the company’s goals.

Requirements

- MS office

JOBMATCH Recruitment Pte Ltd

License No: 17C8617

EA Registration No: R1104161

EA Personnel: Kenny Loh Boon San

60 Albert St, #10-09 OG Albert Complex, Singapore 189969

• Position : Application Engineer-Sales Support
• Location : Near Joo Koon MRT
• Working hours : Monday-Friday, 9.00am-6.00pm
• Salary : Up to $5200 (Depend on experience) + Transport allowance + AWS + Variable Bonus + Medical
• Duration : Permanent
• Industry : Manufacturers of vacuum pumps, blowers and compressors

Main Responsibilities:

• Responsible for engineering, fabrication and performance of small and medium vacuum systems
• Accountable for fabrication cost , supervise fabrication work, performance output and on-time delivery to customer
• Engage customers to evaluate application possibilities, calculate and design vacuum systems and propose suitable solutions
• Select instruments and components to meet customer’s requirement and specification
• Responsible for coordination and performance of large systems where system is built by company
• Provide inside sales support, handle sales inquiries, generate proposals and follow up on quotations and technical clarification
• Supervise and provide guidance to system technician (direct report) to execute system assembly involving pipe fittings, valves, instruments, skid frames, control panel and up to testing and painting.
• Responsible for Final Acceptance testing (FAT) in system production facility and Testing & Commissioning (T&C) at site
• Coordinate with factory, outsource vendors and sub-contractor
• Create G.A. Drawing, P&ID etc using 3-D Solidwork
• Track and report quote activities; participate in Monthly Reporting process
• Execute contract review and clarify with customer where necessary to resolve unclear requirements
• Coordinate with Order Admin team on shipment update and information back to customer

Requirements:

• Bachelor Degree in Mechanical or Chemical Engineering is required
• 1-2 years of working experience in application engineering and sales support
• Experiences in systems design can be an advantage but not mandatory
• Familiar with 3-D SolidWorks
• Willing to travel whenever needed (customer site)
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Lun Xin Yi

Executive Consultant (APAC)

EA No: 13C6684

Reg no.: R24121086

• Love working with primary school aged kids, and want to have fun?
• Want to join a growing company focused on kids and engagement?
• Want to work for a company that promotes and invests in their team?

We are a community based After School Student Care provider in Singapore! As part of our growth, we are seeking new remarkable Student Care Teachers in living our vision of nurturing the next generation of learners. If you are dynamic and passionate, with a positive mindset, come join us to be an integral part of our dream team!

Bring your current industry experience and knowledge in After School Care and join our vibrant team of Teachers in this exciting Part Time opportunity!

Working Hours

Mondays to Fridays: 1pm to 7pm

The Opportunity

Your role in a nutshell:

· Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.

· Guide primary school children (primary 1 to 6) to ensure completion of daily homework

· Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.

· Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.

· Maintain and build relationships with children and parents.

· Being an inspiring role model with a creative spirit and a positive mindset.

· Ensure safety and timely transfer of students from school to our centre

· Ensure safety of children within our premise

· Any other ad-hoc duties as delegated by Centre Management

The Talent

· Diploma Holder

· Preferably with 1 year of working experience in a Student Care / Enrichment / Preschool Centre.

· Capability to comprehend the core content of primary school Chinese curriculum and oversee the completion of homework (while not requiring accuracy or advanced academic support, a basic understanding is crucial).

· Possess good communication and classroom management skills.

· Enthusiastic & energetic and has a positive mindset to learn and grow together with the company.

· Creative and loving energy with a positive disposition

· Excellent communication and classroom management skills

Next Step

Interested candidates are welcome to submit an application by submitting your up-to-date resume/CV to us.

Thank you

EA Registration No.: R23111820 (Ben Chang)
EA License No.: 22C1307 (First Konnection Pte. Ltd.)

Work Location: Novena

Work Hour:

Monday to Thursday 8.30am to 6.00pm

Friday : 8.30am to 5.30pm

Responsibilities:

•Provide technical support and maintenance of IT infrastructure.

•Monitor system performance, troubleshoot, and resolve IT issues.

•Implement system upgrades and enhancements.

Requirements:

•At least 6 years of experience in IT support and infrastructure maintenance.

•Good communication, project management, strong analytical, problem-solving skills

22C1322

R23115755

• Position : Learning Centre Admin/Receptionist - Toa Payoh - [Roster Hours + Allowances]
• Location : Bishan/Woodlands/Yishun/Tampines/Sengkang
• Working hours : 4 Week Days + 1 Weekend (Roster Timing)
• Salary (commensurate with experience) : Up to $2900 + 14 Days Annual Leave + Allowances + Training Incentives + Dental Benefits
• Duration : Permanent
• Industry : Education/Training & Development

Main Responsibilities:

• Answers all incoming telephone calls and enquiries and handles all correspondence.
• Assists the Centre Manager in all matters at the Centre
• Maintains the Centre’s common areas in a neat, clean and orderly manner.
• Maintains petty cash, keeping a proper record which is to be submitted on a monthly basis.
• Collects Assessment Fees and Term Fees and issues receipts.
• Receives applications for assessment or term fees subsidy and forward to the Bursary Officer for processing.
• Submits term fees collection report to the Centre Manager
• Prepares the Centre’s Enrolment Audit submission.

Requirements:

• Minimum 'O' Levels
• Familiar with Microsoft Office
• Ability to work flexible hours (weekday nights and weekends)
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Diana Okta Tio

Associate Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Roles and Responsibilities

• To carry out all preventive and breakdown maintenance for all Aircon equipment.
• Ensure safe keeping of hand tools and maintain good housekeeping.
• Ensure all works are carried out safely and/or in accordance with safety procedures.
• Provide technical advice and assistance on all maintenance functions.
• Any other tasks, when required by the immediate superior.
• Prepare service reports after every completed job for customer’s endorsement.
• Communicate with clients with regards to problems in equipment and post-job reports.
• Any ad-hoc tasks given by supervisor or management.

Requirements

• Nitec in Mechanical / Electrical / Electronic or related field
• Candidates with at least 2 years of related technical experience in chillers, ACMV equipment, switchboard, and generators will be an advantage
• Candidates with no experience are welcome to apply (on Job Training)
• Positive attitude, good interpersonal and customer-centric skills
• Only Singaporeans may apply

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working Hours: Monday to Friday

Working Hours: Mon to Thurs 8.30am - 6pm & Fri 8:30am - 5:30pm

Working Location: Jalan Bukit Merah, Singapore (Redhill)

Salary: $2500 - $2700

Job Scope:
Sales Support:

• Collaborate with field sales representatives to facilitate the sales process, including lead generation, qualification, and follow-up.
• Assist in the preparation of sales presentations, proposals, and contracts to support sales efforts.
• Maintain accurate records of sales activities, customer interactions, and pipeline management using CRM software.
• Conduct market research to identify new sales opportunities and provide insights to the sales team.
• Coordinate with internal departments to address client needs and ensure timely delivery of products or services.

Renewal Management:

• Proactively engage with existing clients to facilitate the renewal process and secure contract extensions.
• Monitor contract expiration dates and proactively reach out to clients to discuss renewal options.
• Negotiate renewal terms and pricing with clients to maximize revenue retention.
• Address client concerns and objections to renewal through effective communication and problem-solving.
• Collaborate with account management and customer success teams to ensure a seamless renewal experience for clients.

Requirements:

• Minimum A Level/Diploma and above.
• Immediate start.
• Proven experience in sales support, customer service, or inside sales roles.
• Prior experience in contract negotiation and renewal management is a plus.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Roles & Responsibilities

• Programme Planning and Implementation for seniors
• Ensure that the programmes and activities meet the performance indicators and operating guidelines
• Oversee and manage the Alert Alarm System (AAS) during the centre’s operating hours, rendering assistance when necessary
• Establish networks with local community-based services/ resources, such as grassroots, social services, corporate organisations and schools, to engage volunteers to help run or assist in the programmes, start income generating activities, conduct outreach efforts etc., to match the needs of seniors.
• Recruit, interview and screen potential volunteers.
• Provide and co-ordinate orientation of volunteers to their assigned role and the mission and objectives of the centre.
• Place volunteers to suitable positions and areas of need
• Review and evaluate the volunteer programme to ensure relevance and to meet future needs.
• Manage the monthly petty cash utilization of the centre.
• Implement checks and controls in the accounting system to ensure proper accounting records and also to safeguard against misappropriation of the centre’s assets
• Lead, motivate and train junior personnel.
• Administrative Duties
• Provide secretariat support to the Division of Senior Services.
• Undertake any other duties as required.

Requirement

• Min. Diploma in related industry such as healthcare, social or community services sectors would be good
• Min. 1-3 years of related working experience in healthcare, social or community services sectors handling outreach or volunteer management scope
• Keen to work in the community setting.
• Able to work independently as well as embrace teamwork.

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job Summary:

- Salary: Basic $2,601 - $3,300

- Standby allowance: $80

- Eligible for June bonus (2 months) + December bonus (1 month)

- Flexi dollars: $700 / year

- Annual leave: 14 days

- Mon to Fri: 8.30am - 5.30pm, alternate Sat: 8.30am - 12.30pm

- Working location: Senoko Rd, Singapore 758123

- (Company bus at 8am from Admiralty MRT - the bus stop opposite Exit C
or public bus 981 from bus stop opposite Sembawang station B58219)

Job Responsibilities:

- Overall in charge of the CSO and CSA team (frontline team).

- Champion the front line image of the Company to customers.

- Ensure accountability and integrity operational readiness of frontline team.

- Promote and enhance frontline team’s image and capability.

- Develop the team to achieve excellent service level, productivity and efficiency.

- Ensure compliance to company policies, financial, process and industrial standards.

- Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency.

- Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards.

- Deal openly and promptly with any problems and effectively identify and manage risk as appropriate.

- Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.

- Provide the point of escalation for team for any operational issues.

- Prepare reports & present recommendations to external stakeholders and management.

Requirements:

- Min Diploma level.

- Possess excellent interpersonal communication skills (written & verbal), customer centric mindset and problem solving ability.

- Computer savvy (MS Office, CRM system).

- Prior experience of at least 1-2 years in leading a team of customer service and general administration team (same service of commercial vehicles) or similar trade (automotive/logistics/industrial).

- Possess strong leadership skills.

- MS Office Skills.

- Familiar with CRM system advantageous.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Job Description:

• Responding to customer inquiries via phone, email, or chat regarding products, services, pricing, and orders.
• Assisting customers with placing orders, providing product recommendations, and guiding them through the purchasing process.
• Assisting with sales administration tasks such as preparing quotations, processing orders, and coordinating deliveries.
• Addressing customer complaints, concerns, or issues promptly and professionally, striving to achieve satisfactory resolutions.
• Following up on sales leads generated through various channels to nurture relationships and convert leads into sales opportunities.
• Providing feedback to the sales team regarding customer interactions and opportunities for improvement.
• Generating reports and analyses from customer data to identify trends, opportunities,
• Collecting customer feedback and insights to inform marketing strategies and improve customer engagement.
• Following up with customers to ensure their satisfaction with products or services and address any post-purchase issues.

Requirements:

• Minimum Diploma
• Minimum 1 year of customer service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through CareerFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Employer: Grace Orchard School

Job Summary:

The Temp Corporate Support Officer is responsible for providing efficient administrative support for the school.

Duties and Responsibilities:

• Manage the Reception Counter
• Attend to telephone enquiries, answer and/or transfer of phone calls and take down messages
• Manage the Key Retrieval System to ensure that the school operates smoothly
• Issuance of Loan Items to staff and students with authorized passes
• Process Early Dismissal Forms
• Process, scan and printing circulars, letters and office memoranda.
• Update students’ attendance, change of particulars and mode of transport.
• Update class register and class lists
• Sort, record, and dispatch all incoming mail
• Arrange courier of items and inform person-in-charge to collect items
• Record and dispatch of all outgoing mail
• Filling of records and documentation when required
• Provide for First Aid and First Aid Items
• Attend to the sick person in the Sick Bay
• Attend to the requests made by students
• Perform any school duties, as assigned by the Administrative Executive or School Management

Requirements:

• Minimum GCE 'O' level with good office administrative knowledge
• Meticulous with details and good communication skills
• Proficient in MS Office
• Be able to work independently as well as within a team

We are looking for a Contract - Long Term Healthcare Receptionist to outsource to our healthcare clients.

Job Description:

• Registering patients, ensuring accuracy of data
• Scheduling of appointments
• Attend to patients' enquiries and needs
• Handling of phone calls and emails
• Other ad-hoc admin duties

Job Requirements:

• Min N / O / A Lvl / Nitec

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

• Manage daily IT sales operation
• Sales Order Processing, Quotation, Purchases Order, Delivery Order, Invoicing
• Handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts as needed
• Coordinate projects and support lead manager, to ensure projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend frequent online/ offline product trainings arranged by vendors
• Maintain good rapport with IT Business Partners

Job Requirements

• Diploma / Nitec
• Welcome entry level
• Preferably with some sales background
• Good communication skills & customer service oriented
• 5 days work (9am to 6.30pm)
• Work location near Kaki Bukit MRT
• Salary $2500 - $3300

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Job description & Reqyirement (In Detail):

• At least 2 years of relevant experience in supporting financial applications. Knowledge of account principles/rules is a plus.
• Hands-on experience with SQL queries, PL/SQL scripts.
• Good technical skills in Java J2EE and Unix Shell scripting to troubleshoot incidents from codes.

Possess strong analytical, critical thinking, and problem-solving skills and a team player who has growth mindset and confident to work independently.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• PC literate, well-organized, and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

Shooting School in the Jurong East is looking for a Customer Service cum Office Admin person.

Off days on weekdays. Bilingual in English and Mandarin.

Can work from home during the weekdays ...going to office 1 to 2 times for meeting or reporting

Weekend need to be stationed at Safra Tampines/Yishun where the training ground is.

Job involves arranging for course dates with customers, signing up packages etc.

While working from home will be involved in contacting customers and arranging for training schedule , replying inquiries from customers and etc

Remuneration - basic salary+commission

Night Auditor

You will support the daily guest service operations and ensure that the accounting operations in our Serviced Residence run smoothly at night. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist residents with check-in and check-out procedures
• Make and confirm reservations
• Respond to all queries through walk-ins, emails, calls and assist with requests.
• Handle cash floats throughout your night shift and ensure all floats are balanced at the end of each shift
• Verify revenue from all sources and follow up on any discrepancies in reports
• Account for all financial transactions at the front desk accurately during your shift
• Handle end-of-day bookkeeping, auditing and account reconciliation
• Handle and record residents’ complaints, feedback and perform the appropriate service recovery.
• Perform end-of-day procedures and produce daily reports
• Perform related tasks as assigned

Job Requirements

You have:

• At least 2 years of relevant work experience preferably in the hospitality industry
• Attained at least a Higher NITEC or NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Serviced-oriented, attentive to details and observant
• Knowledge of night audit processes
• Passion in learning a variety of tasks
• Willingness to perform permanent night shifts

Job Description

1. Perform installation of LPG downpipe works with burners and others kitchen equipment;
2. Perform routine maintenance works to upkeep pipe integrity;
3. Perform 5-point safety checks for Customer to ensure no leakage to connecting joints and equipment;
4. Response to Customer’s complain for all gas related issues and conduct rectifications works where necessary;
5. Service and repair used gas appliances;
6. Maintain Servicing Log Sheet;
7. Comply with Workplace Safety and Health (WSH) / Environmental Management System (EMS)
8. Participate in toolbox talks prior to starting work activities
9. Able to perform standby duties and work overtime
10. Other ad-hoc duties that may be required from Supervisor from time to time

Job requirement

• Applicants with previous experience in LPG industrial as service technician is an advantage. Training will be provided for non-experience personnel
• Applicants with class 3 or 4 driving license will be an added advantage
• Applicants with previous Oil & Gas background will also be an advantage

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area
• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience
• Manage and coordinate activities with people, products and equipment to maximize sales and profitResponsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team
• Check readiness of restaurant for service day and brief service crew on staffing roster for service day
• Manage customer flow and seating arrangement
• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary
• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary
• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues
• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task
• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards
• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Provide training to encourage role rotation amongst service staff
• Train and monitor staff in the company SOPs (standard operating procedures)
• Ensure workplace safety practices

Position Purpose

• Carry out specific range of operation tasks within clearly defined SOP (standard operating procedures)

• Work independently and as a reliable team member, carrying out assigned task and know when to request for help or advice

Responsibilities

• Restaurant Operations

• Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

• Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

• Provide service to customers

• Execute proper cash management

• Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

• Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

• Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

• Comply with SOP and safety requirements

• Ensure quality of food is up to the prescribed standard

• Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

• Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

• Perform as a reliable team member and communicate clearly and audibly

Location: Pasir Ris

Purpose of Position:

You will coordinate interdepartmental workflow to enhance and ensure operational efficiency within a clinical setting in the areas of patient care, staff supervision, planning, coordinating, directing and evaluating all daily operational activities in an assigned patient care unit. Your responsibilities include providing administrative support and patient care services.

Primary Responsibilities and Duties:

• Schedule patient appointments and make reminder calls.
• Obtain patient address, contact details, insurance information and medical history
• Maintain patient data up-to-date and verify patient information at every visit
• Identify patient’s insurance coverage and collect co-payments
• Process credit card payments and balance daily cash deposits
• Perform timely billing in Clinic Management System and in insurance portals
• Inform patients about delays and waiting times
• Support triage to gather patient information for clinical judgment to priority of care
• Respond to patient queries and concerns in a professional manner
• Stay updated with information regarding insurance programs and funding sources.
• Assist patients in filling forms
• Management of patients’ records in accordance with PDPA act
• Maintains clinic(s) supplies inventory by checking stock to determine inventory level
• Dispensing of medication with second checker

Key Skills:

• Good written and spoken English
• Good interpersonal skills and ability to work with colleagues from cross departments
• 4.5 days work weeks (Retail working hours)
• 
  

Qualifications:

• Education: Minimum GCE “N” Levels
• Experience: Minimum 1 year of experience in Healthcare

Working Hours

Monday - Friday: Office hours

Any 8.5hrs in between from 730am - 6pm

Job Summary:

Oversee the running of the Senior Care Centre (SCC) and its services which include Day Care, Day Rehabilitation, Centre Based Nursing and Active Aging Programmes

Job Description:

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes
• Carry out other responsibilities and duties as assigned from time to time

Requirement

• Min Degree in any discipline
• Prior experience in leading a team in healthcare industry
• Min 5 years of experience in managerial position

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

Recruiter's Ref Code: #HRY

Position Applied: Centre Supervisor

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

• Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

• Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

• Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practices