Total 6,302 Customer Service job vacancies in Raffles Place

Roles and Responsibilities

• Care and nurture a group of school-going children before and after school hours
• Engage, plan, and conduct programmes for children in the classroom and outdoor activities
• Provide homework supervision
• Ensure safety, healthy, and conducive environment
• Coach children in their mother tongue especially Chinese language will be preferred

Requirement

• Have a keen passion to work with children (age from 7 to 12 years old) and their families
• A team player and possess good communication skills
• Individual with at least 5 G.C.E ‘O’ level qualifications and familiar with Primary School’s syllabus
• Only Singaporeans/SPRs

Our address: Good Shepherd Student Care, 790 Thomson Road Singapore 298142 (near to Caldecott MRT)

• Supervising and coordinating the activities of food and beverage staff, including waiters/waitresses, bartenders, and other service personnel.
• Training new employees and ensuring all staff adhere to service standards, hygiene regulations, and safety protocols.
• Ensuring excellent customer service and handling customer inquiries, feedback, and complaints effectively.
  Resolving issues promptly to maintain customer satisfaction and loyalty.
• Overseeing day-to-day operations in food and beverage outlets, ensuring smooth functioning.
• Monitoring the quality of food and beverage service, presentation, and cleanliness.
• Enforcing health and safety regulations and ensuring compliance with sanitation standards.
• Conducting regular inspections to maintain cleanliness and hygiene in dining areas, kitchens, and bars.
• Motivating and guiding staff to deliver high-quality service and achieve performance targets.
• Foster a positive work environment and encourage teamwork and cooperation.

Banking client with regional IT support team in Singapore is looking to hire IT Application / production support Analyst to support their private banking system

• Providing Application support to a Private banking solution
• Provide level 2 support to requests from various areas of the business and investigate and troubleshoot issues.
• Performing root cause analysis
• Ensuring timefly resolution especially for high severity incidents to business users
• Providing updates on problems / issues reported
• Ensuring processes are followed
• Working with level 3 support and development team for unresolved issues

Requirements :

• Minimum 5+ years of experience working in supporting mission critical high volume applications
• Min 2 years in providing support in private banking
• Strong troubleshooting, analytical and problem solving skills
• Able to work under pressure
• Good knowledge in ITIL
• Min 3 years of experience working with Unix/Linux , Windows
• Experinece in support Java application is a plus
• Experience working with sql server, Oracle
• Good communication skills

Interested candidates please email your latest resume to [email protected]

• Basic $2800 + High Commission Scheme
• 5 Days 9am-6pm
• Office at Tai Seng

Company is doing products for hotel and F&B industry like hotel amenities / accessories, food menu, corporate gift or any other customize leather products based on clients' needs.

Responsibilities:

• Mostly 70% on outdoor sales (Claimable for taking grab / public transport)
• 30% in doing quotation / cold calling / telemarketing in getting new list.
• To create and increase market awareness of company's product.
• Build and maintain good business relationship with new and existing customers
• Preparing weekly sales report
• Achieving monthly sales target

Requirement:

• Relevant experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Details of the Division and Team

Deutsche Bank’s Private Bank business is one of the largest wealth managers worldwide. We offer our clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management. As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations, we create lasting value for clients. We specialize in developing bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits

The business are looking for a Client Service Executive to support the Relationship Managers (RMs) and Investment Managers (IMs) in the day to day servicing of clients through processing transactions, resolving account/payment problems and providing all round operational support. The role will sit in a centralized team reporting to a local manager.

What we will offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities

• Support Private Banker to provide excellent service to high net-worth clients so as to achieve client retention, and be able to handle daily business-as-usual tasks within the desk and market
• Understanding of all desk administration and ability to manage the meetings and travel arrangements of Private Bankers
• Understand client requirements and assist Private Bankers in daily maintenance of account relationships
• Act as the client key interface over initiation of clients' instructions, monitor funds for payment, prepare clients' fax instructions, forms and loan disbursement instruction
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Develop good understanding of the governing regulatory framework, including but not limited to applicable confidentiality/secrecy/data protection regulations and cross border rules where relevant

Your skills and experience

• 7 or more years of relevant client service executive or assistant relationship manager experience for AVP level.
• Working experience from Private Banking or Wealth Management business is a must.
• Strong team player, also able to meet tight deadlines and multi-task
• Self-motivated and goal orientated and a ‘can do’ personality, who is able to work in a high paced environment
• Fluent (written and oral) in English
• Meticulous, methodical and concise, with a strong attention to detail
• Relevant local licenses and qualifications such as CACS Paper 1 and 2 is a must.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirement applies.

How we’ll support you

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Position title : Service coordinator cum Admin

Location: Upper Thomson

Working Days: 5 days, Monday-Friday

Working hours : 830am-6pm

Job scope:

• Answer phone calls and enquiries
• Maintaining, Prepare and arrange job schedules
• Liaise with clients & technicians for appoints
• Apply PTWs with Mall managements
• Maintaining client relationships and retention
• Preparing/sending invoices
• Maintaining company clients portfolio
• Tabulate Monthly sales/service reports
• Assist Accts to Follow up and chase payment
• Assist in Contract and quotation drafting

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• 5 Days|8 hour Rotating Shift
• Weekday：7am to 3pm or 130pm to 930pm
• Weekend / PH: 715am to 315pm or 10am to 6pm
• Salary: Basic $2,000
• Address: Clarke Quay

Requirements:

• Relevant working experience in customer service and/or sales

Responsibilities:

• Welcoming members & assisting with check-ins
• Building rapport with new and existing members
• Handling payments when required
• Assisting with bookings, cancellations or requests by members
• Achieving membership monthly target set by HQ
• Attending to phone/walk-in/email/text enquiries
• Actively seeking new sale opportunities
• Maintaining studio's cleanliness
• Printing and emailing EOD sales reports to Directors
• All other ad-hoc duties given by Store Manager

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• To handle and manage front desk duties
• To attend and provide customer service to all visitors
• To attend phone call enquiries, bookings, reply emails, etc
• To perform any other duties assigned by the Supervisor

Requirements:

• Minimum ‘O' level and experience hospitality industry is preferred
• Good communication and interpersonal skills
• Proficiency in English and knowledge of other languages would be an added advantage
• Proficiency in MS Office
• Experienced in handling payments, administrative duties, etc
• Team player with a pleasant disposition and service oriented
• Ability to handle interactions with clients / visitors in a professional manner

We are looking for Application Support Engineer for one of our clients and you will be in charge of

Key Responsibilities:

· Responsible for Alert Monitoring and Event Monitoring;

· Alert to ticket creating and ticket dispatching (management);

· Responsible for timely escalation of ticket to appropriate level;

· Responsible for delivering Productivity improvement and Incident / Event reduction;

· Responsible for shift management

· Works with internal business and technology staff to accurately gather and interpret requirements, specifications, and database models

· Supports innovative and optimal data solutions

· Integrates ETL/ControlM/EAI development with existing codebase to maximize object reuse

· Documents ETL/ControlM/EAI processes, programs and solutions as per established standards

· Performs tasks required to conform to the company’s configuration management and software release processes

· Monitors and administers ETL/ControlM/EAI platform to verify execution and measure performance

· Works with internal team, vendors, consultants, and external partners to quickly identify and resolve data integration and ETL/ControlM/EAI issues

Technical Skills

• 2 plus years+ experience in API
• Must possess extensive knowledge of webServices, SOAP, REST, Service Oriented Architecture
• Knowledge of Control-M and Datastage is a plus
• Proficiency in webMethods and Java
• Knowledge in SQL
• Proficient in converting flat file, XML, and fixed length formats
• Understanding of model driven development
• Understanding of ETL best practices
• Hands-on experience with development best practices
• Proficient in working with technical and business teams to extract and document data integration/exchange requirements
• Candidate must be willing to work on rotational shift hours , roster will be shared with the team.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Business Service Associate who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar / Raffles Place MRT station)

Job Duties:

• Developing connections and new sources of business
• Networking and building relationships with business partners and jobseekers
• Identifying and pursuing new business opportunities to expand the client base
• Business partnering with internal stakeholders to improve current processes and implement new procedures
• Conducting market research and competitive analysis to identify trends and opportunities for growth
• Preparing and delivering presentations and proposals to potential clients
• Developing strategies for brand promotion and lead generation
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree in Business Administration of Management
• At least 3 years of working experience
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected]/ [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

Our client is delivering innovative solutions for the marine and aviation sectors.

• Respond to customer inquiries via phone, email, and chat regarding services, bookings, and products related to marine or aviation operations.
• Assist customers with the booking and ordering process, ensuring all details are captured accurately.
• Resolve customer complaints efficiently and effectively, escalating issues when necessary.

Requirements:

• Nitec and above
• At least 2 years of customer service experience in Marine or Aviation sector.
• Strong analytical skills with a proactive approach to resolving issues and providing solutions.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Provide expert product and service information, addressing complex customer inquiries and resolving issues promptly.
• Process quotes and orders, including custom requests, and coordinate with relevant teams for delivery.
• Develop and maintain customer relationships through proactive outreach and follow-up actions, ensuring exceptional service to foster loyalty.
• Uphold company policies and safety standards, contributing to an inclusive team environment and completing any additional duties as assigned.

Requirements:

• Nitec and above
• At least 2 years of customer relationship management experience in the Marine or Aviation industry.
• Strong problem-solving skills, capable of navigating complex information and adapting strategies as situations change.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500 + commission
• Working location: Tanjong Pagar

Requirements:

• Diploma or equivalent.
• 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
• Knowledge of Singapore attractions and tour packages.

Responsibilities:

1. Guest Engagement:

• Greet and engage with hotel guests, offering assistance and information.
• Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

• Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
• Assist guests with the booking of tours and activities.

3. Inquiry Handling:

• Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
• Provide accurate information and recommendations.

4. Complaint Resolution:

• Address guest complaints and concerns with patience and professionalism.
• Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

• Maintain accurate records of tour bookings, guest preferences, and complaints.
• Collaborate with tour operators to confirm reservations and resolve discrepancies.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Bistro cum pub in west area urgently seek experienced service crews.

Working hours - Mon to Fri 3pm to 1am .Sat 4pm to 2am .Rest on Sundays

Able to start work immediately.

Kindly email detailed resume to [email protected] OR whatsapp resume to 94559590

Hansing Recruitment Pte Ltd (EA License 23C1646)

Lawrence Chua Lian Khai (MOM Reg number R1220679)

Candidate will lead the Business solution support team and will be working closely with developers and business analysts on a big variety of projects in the luxury retail business. Candidate will be generating reports for clients, keeping track of shift management and ad hoc duties as and when assigned.

Key Responsibilities:

· Responsible for delivering Productivity improvement and Incident / Event reduction;

· Responsible for shift management

· Works with internal business and technology staff to accurately gather and interpret requirements, specifications, and database models

· Supports innovative and optimal data solutions

· Integrates ETL/ControlM/EAI development with existing codebase to maximize object reuse

· Documents ETL/ControlM/EAI processes, programs and solutions as per established standards

· Performs tasks required to conform to the company’s configuration management and software release processes

· Monitors and administers ETL/ControlM/EAI platform to verify execution and measure performance

Technical Skills

• 3- 5 years+ experience in API
• Must possess extensive knowledge of webServices, SOAP, REST, Service Oriented Architecture
• Knowledge of Control-M and Datastage is a must
• Proficiency in webMethods
• Knowledge of microservice architecture a big bonus
• Experience with Oracle solutions, especially XStore or MICROS Retail Xstore Java POS
• Knowledge in SQL
• Proficient in converting flat file, XML, and fixed length formats
• Understanding of model driven development
• Understanding of ETL best practices
• Hands-on experience with development best practices
• Proficient in working with technical and business teams to extract and document data integration/exchange requirements
• Ability to express complex technical concepts effectively, both verbally and in writing
• Ability to handle multiple projects and deadlines with minimal supervisior
• Candidate must be willing to work on rotational shift hours as and when requested by business.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gew2rjCy

• Exposure to Wide range of technology
• On the job training from Senior IT colleagues

About the company
Our Client is an established MNC with offices in Europe and Asia. With rapid expansion and technology investment plan, they are now looking for a new IT Engineer / IT Executive / IT VIP Support / IT Analyst to join their team.

About the job

Your role involves:

Effectively prioritizing and resolving IT Support issues related to PCs, mobile devices, video conferencing, AV and etc in a ticketing / incident management tools.

Promoting information security awareness based on the ISMS framework

Support AV equipment for live meetings

Participate in IT projects on an ad-hoc basis

Skills and experience required
As a successful applicant, you will have at least 3 years of IT Support experience.

Proven track record in an end user in house role will be highly preferred.

Whats on offer
This is an excellent opportunity to grow together with an established international firm with exposure to business stakeholder management. You will get the opportunity to participate in high value projects with exposure to latest technology.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gew2rjCy (EA: 94C3609/ R1219669)

• Partner Sector Divisions in the management of grants to ensure adequate governance and compliance with Grant Policy & Best Practices, from scheme design to closure
• Attend Sector Divisions’ enquiries relating to grant management processes
• Review processes and suggest improvements to strengthen grant governance and mitigate risks
• Partner Divisions in performing independent risk assessment and compliance function of existing and new programmes
• Review grant and governance policies to ensure they stay relevant in tandem with AIC's grant/operating landscape
• Develop and support generation of periodic Operational and Management reports
• Build capabilities of internal stakeholders and external partners through various initiatives
• Partner Divisions in audit process and monitor and validate action plans to closure and assist in audit related matters to ensure compliance with audit requirements​​​
• Manage ad hoc projects in risk management related matters or roles assigned

Job Requirements:

• Degree in Accountancy, Business Administration, Business Analytics or Statistics
• Relevant experience in audit and financial compliance
• Highly analytical and with good problem solving skill
• Good communication and interpersonal skills
• Resourceful, meticulous, open-minded and adaptable to changes and able to multi-task
• A team player who is able work independently
• Proficiency in MS Office
• Knowledge of data analytical tools such as RPA, IDEA Caseware, C-programming, Tableau and VBA will be an added advantage

As the programme manager in charge, you will play a key role in supporting and/or facilitating the implementation of national initiatives by the Ministry of Health (MOH) to keep Singaporeans healthy and to anchor effective chronic disease management in primary care. The role would require the incumbent to identify gaps, analyse information to find patterns and new opportunities, enhance existing service models and incorporating systems level structural changes needed so as to support a wider range of clients in the community.

Support the development of the programme:

• Apply structured methodology when working with the PCN team and stakeholders to analyse patterns, behaviour, systemic structures and deepen understanding of the challenges faced by PCNs.
• Through a structured approach, he/she will need to learn and/or understand concepts and match concepts to current state operating models, prioritise and recommend areas for change
• Have a strong overview of what these needs are by having e.g., an effective structure and process in that will tie in with the HealthierSG workstreams
• Able to propose, a coherent plan that can address PCNs' challenges by e.g., translating care models onto specific areas of need

Programme Evaluation

• Conduct evaluation and review of programme and projects. This includes conducting data analysis and research.
• Working with the Primary Care Leaders on the phases of change to the new model of care.
• Managing both the dependencies and the interfaces between projects that can span across different stakeholders in the primary care sector.
• Managing risks to the programme's successful outcomes including but not limited to grants processing, liaising with MOH and other AIC Divisions to ensure proper controls are put in place for fund administration.
• Initiating necessary actions and additional interventions whenever gaps in the programme are identified or where issues arise.
• Reporting the progress of the programme at regular intervals.

Job Requirements

• Degree holder in any discipline with minimum 7 years of relevant working experience (Experience in healthcare industry is a plus but not a must)Trained in systems thinking and experience in implementing and facilitating change would be an added advantage
• Possess strong organizational skills, critical thinking, apply an analytical and structured approach toward problem-solving
• Highly driven, self-motivated, resilient and tenacious
• Able to work in a fluid environment, has a flexible approach, able to thrive under pressure in a fast-paced, rapidly changing environment
• Experience with basic grant management and financial skills to oversee programme budget and evaluation

Job Description

• Supporting CISO and Team lead with engagement and supporting Com Care Sector on Cyber Security initiatives.
• Drive the HIB Compliance program and outreach to the Sector.
• Support CISO in managing Sector Cyber Security team.
• Support the Sector & Digitization team engagement with Sector on Cyber Security
• Drive the Cyber Essential+ certification & Trust Mark certification program

Requirements

• Degree in Information technology with at least 10 years of working experience in Cyber Security or IT
• Professional certification in CISM, CRISM, CGEIT will be an advantage
• Has relevant work experience in both vendor and end user environment
• Demonstrate competency to provide consultancy or advisory to internal or external customer
• Cyber Security Governance and Assurance Knowledge
• Good stakeholder management, IT/Cyber Risk Management
• Good understanding of Cyber Security best practices and standards (NIST, ISO27000, Cyber Kill Chain, MITRE)
• Successful candidate will be offered a 2-year contract

-Developing and implementing operational processes to improve productivity and efficiency.

-Analyzing operational performance metrics and reporting on key performance indicators (KPIs).

-Managing resources, including staff, equipment, and budget, to meet operational goals.

-Identifying operational issues and implementing solutions to enhance overall performance.

-Ensuring that operations comply with industry regulations and standards, and maintaining quality assurance.

-Preparing reports for senior management on operational performance and recommending improvements.

-Singaporean,PR and Malaysian(must stay in sg)

Job Description:

• Provide administrative support and assistance to Clients and Colleagues.
• Reception work, new clients’ set-up, clients’ exit activities, secretarial services.
• Other ad-hoc working

Requirement:

• ITE/Diploma at least 2 years working experience in reception work, new clients’ set-up, clients’ exit activities, secretarial services.

Additional information:

• Secretarial skills, MS Office/computer skills, Business communication skills, Customer service skills, Office management skills
• Working hour: Monday – Friday
• AWS Provided
• Up to up to $2800 (Depending on experience)
• Located at Raffles Place

To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 23846

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

Key Responsibilities:

· Responsible for Alert Monitoring and Event Monitoring;

· Alert to ticket creating and ticket dispatching (management);

· Responsible for timely escalation of ticket to appropriate level;

· Responsible for delivering Productivity improvement and Incident / Event reduction;

· Responsible for shift management

· Works with internal business and technology staff to accurately gather and interpret requirements, specifications, and database models

· Supports innovative and optimal data solutions

· Integrates ETL/ControlM/EAI development with existing codebase to maximize object reuse

· Documents ETL/ControlM/EAI processes, programs and solutions as per established standards

· Performs tasks required to conform to the company’s configuration management and software release processes

· Monitors and administers ETL/ControlM/EAI platform to verify execution and measure performance

· Works with internal team, vendors, consultants, and external partners to quickly identify and resolve data integration and ETL/ControlM/EAI issues

Technical Skills

• 2 plus years+ experience in API
• Must possess extensive knowledge of webServices, SOAP, REST, Service Oriented Architecture
• Knowledge of Control-M and Datastage is a plus
• Proficiency in webMethods and Java

· Knowledge in SQL

· Proficient in converting flat file, XML, and fixed length formats

· Understanding of model driven development

· Understanding of ETL best practices

· Hands-on experience with development best practices

· Proficient in working with technical and business teams to extract and document data integration/exchange requirements

· Candidate must be willing to work on rotational shift hours , roster will be shared with the team.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR

• Opportunity to participate in projects across various technology
• Engagement with senior business stakeholders

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Delivery Specialist / IT Business Analyst / IT Project Specialist to be part of their team.

About the job

Your responsibility involves:

• Service Management: Monitor and manage IT service delivery, ensuring services meet established KPIs and SLAs.
• Incident Resolution: Act as the primary contact for incidents and service requests, coordinating responses and resolutions while managing stakeholder expectations.
• Process Improvement: Identify areas for improvement in service delivery processes and recommend enhancements to increase efficiency and effectiveness.
• Stakeholder Collaboration: Work closely with cross-functional teams, including IT support, business units, and external vendors, to ensure seamless service delivery.
• Assisting the project manager to lead project implementation which includes ensuring project adheres to schedule, timeline and risk management
• Maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources.

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in IT Service Management / business engagement / external vendor or IT project management.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management. You will get the opportunity to lead high value projects with exposure across various technologies.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR (EA: 94C3609/ R1219669)

• Perform end user IT Support
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

• Support the Chief Data Officer (CDO) / Data Protection Officer (DPO) in handling of data sharing request in accordance with AIC’s Data Sharing Framework
• To manage and ensure continued relevance and application of the AIC Information Management Policy across division’s processes
• To manage and review data protection compliance related aspects throughout the organisation, with an emphasis on compliance by AIC’s partners. (includes engaging and developing suitable data sharing agreements with partners, doing process reviews…etc)
• Support and manage internal divisions and AIC’s partners in their journey towards continued improvements for an enhanced governance process in managing classified information and personal identifiable data. Responsibilities include:Developing and executing a standardised approach for data governance compliance
  Conduct reviews and periodic audits to ensure continued adherence with Data Protection approaches
  Develop materials to support communication efforts and creation of awareness
  

Job Requirements:

• Degree (Information Science / Business Management)
• Minimally 5 years of experience handling information management and governance aspects
• Familiarity with the Government Instruction Manual (data management chapters) OR the Personal Data Protection Act (2012) and experienced in working within a Chief Data Officer (CDO) / Data Protection Officer (DPO) or similar would be beneficial
• Involvement in data management initiatives such as managing the collection, user and disposal of data through detailed Data Inventory Maps and processes to review data protection measures for the organization
• Process thinking; and Workflow approach would be beneficial
• Meticulous and conscientious
• Outgoing and works well in a team
• Good listener and quick to adapt