Total 47,123 Customer Service job vacancies in Singapore

Responsibilities include, but are not limited to, the following:

Underwriting
Assist the Head and work with Team Leader and members to:
• Attend to queries or mid-term changes from existing accounts
• Liaise with intermediaries and follow up on new quotations and renewals
• Ensure timely and proper passing down of instructions to Policy Administration with the required information / documentation.
• Ensure that sanction checks are conducted.
• Handle the checking of policies and broking slips
• Update and maintain the records, schedules, statistics, etc.
• Assist the Head, Team Leader to compile, analyze and prepare monthly reports required for monthly meetings and business reviews.

Distribution
• Onboarding of new agencies and FA
• Liaison between Agents and Underwriters to address Agents' queries
• Updating and maintain Agency records
• Working with the Head and own Team Leader to establish best practices and processes to ensure that the team meet the company’s service standards set

Channel Performance
Assist the Head and team to:
• Compile, analyze and prepare monthly reports required and present during monthly meetings and business reviews to be in line with intermediary agreements.
• Ensure that sanction checks are conducted.
• Update and maintain the records, schedules, statistics, etc.
• Stay current on market conditions and to share findings and updates with all members of the team as appropriate.

Channel / Relationship Management / Quality Service Standards
• Maintain and manage distribution email by forwarding cases to the relevant parties
• Work with policy admin team to ensure accurate and timely delivery of intermediaries’ document
• Act as a liaison between agents and underwriters/other departments for any feedback which are received
• Render assistance to the Corporate Services team during Agency / Intermediary events

Others
• Ensure compliance and no breach in DAL and policies set for self and team.
• Support the CEO, Head and own Team Leader in additional responsibilities assigned, as and when required.
• Assist in special projects when required.
• Ensure compliance to CDP hours

Requirements:

• ACII, ANZIIF or Degree/Diploma in Insurance
• Basic Degree/Diploma in Business or Banking & Finance with CGI
• Minimum 1 years’ experience in Insurance operations and/or direct engagement of Agents and FAs
• Some knowledge of insurance operation, insurance distribution, underwriting operations, underwriting procedures and understanding in policy wordings.
• Some understanding of laws and legislation in relation to the general insurance industry.

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is an established local bank, they are looking to hire a customer service officer to join their contact centre.

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.

• Ability to understand customers’ needs and provide appropriate solutions and attention.

• Identify cross-sell opportunities during customer interaction.

• Consistently deliver quality service to our customers to achieve total customer satisfaction.

Solicit customers feedback and identify problem trends for improvement actions.

Working arrangements:

• 5 working days per week - 4 weekdays 1 weekend
• AM shift will be any 8 hours between 8am - 8pm
• PM shift will be any 8 hours between 1pm - 12 midnight

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Our client is a Global MNC, one of the leading players in the Oil & Gas sector. Due to business needs, they are now recruiting a Administrative Support Specialist (Oil & Gas) to be part of their team for ongoing transformation projects. They are located in the West.
Responsibilities:

• Assisting project team to prepare project documentation and administrative matters
• Scanning and filing for project documents
• Liaising with procurement on purchasing

Requirements:

• Minimum Diploma in any field
• Min 1 years’ experience in similar industry
• Proficient in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.
EA License No.: 19C9682
EA Personnel No.: R21101676 (Ng Zhi Qing Alethea)

• Call Centre environment
• 5 Days work (Including Weekends)
• Office Hour (PH Off)

Responsibilities :

• Handle enquiries via hotline, email, and other channels.
• Understand customer needs and provide prompt, accurate, and satisfactory responses.
• Manage various call types, including:

- Filing claims (over-deductions, failure to exit, double deductions).

- Point-to-point enquiries.

- Making outbound calls to customers who requested callbacks.

• Record conversations accurately in the call center system.
• Meet or exceed individual and team KPIs set by management.
• Maintain a positive and helpful attitude with all customers.
• Perform additional duties as assigned by Team Leaders or Supervisors.

Requirements :

• Previous call center or customer service experience preferred.
• Team player with good interpersonal and communication skills.
• Self-motivated and able to work independently with minimal supervision.
• No experience are welcomed

Interested candidate, kindly apply now or email your updated CV to [email protected]

We regret that only short-listed candidates will be contacted shortly.

EA Licence No. | 14C7092

EA Registration No. | R23117605

EA Personnel | Joey Wee Jun Yee

This role provides support to the Operations Manager in driving quality product content and create listings for products sold online on both own platform and marketplace. As a product lister, your duties involve writing content to describe listings, optimizing copy for online search, and creating a streamlined layout. You are also required to support team on operational tasks.

Primary Role

A product lister lists products for sale. In this eCommerce position, you must follow relevant trends, keep inventory, and use proper SEO to make the product listings findable by those searching the internet. You will also improve older listings to maximise sales and ratings. Other necessary skills for becoming a product lister include being able to conduct research and analysis, having solid product knowledge, and understanding the basics of marketing. Proofreading, copy-editing, and computer skills are also beneficial.

Basic knowledge of health & beauty products, along with relevant work experience especially with excellent writing and research skills, as well as an understanding of SEO principles will be preferred.

Part of day to day tasks involving the following:

• Prompt respond to online listing requests from internal and external (brand owners) parties
• Coordinate well within eCommerce team and cross-departments for product listing and launches
• Provide support for other e-commerce operations, and projects when required

Education & Experience

• Degree/Diploma in Business, Marketing or other relevant fields
• Relevant working experience in e-Commerce or product listing roles especially in FMCG industry is preferred.

Personal Attributes

• Meticulous
• Timeliness
• Strong team player with good interpersonal skills
• Passionate about consumer trends and eCommerce

About Our Client

A top provider of security solutions and services in the Asia.

Job Description

• Handle and resolve customer feedback and complaints efficiently.
• Maintain service levels to ensure excellent delivery to both internal and external customers and partners.
• Perform customer inquiries, quotations, order processing, and fulfillment.
• Actively participate in customer retention programs and strategies.
• Track and assist in collecting outstanding payments related to departmental income.
• Carry out other assigned duties or projects.

The Successful Applicant

• Minimum Diploma level with 2-3 years of experience in a service-related industry.
• Good communication and interpersonal skills.

What's on Offer

• AWS
• Performance Bonus
• Birthday Leave
• Health Insurance

Reach out

Please submit your updated resume by using the APPLY NOW button

By submitting your personal data and resume, you consent to our use and sharing of this information with prospective employers for evaluating and processing your job application

CSearch Pte Ltd | 24C2261
Cheryl Lee Jin Ling | R22103993

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Support the senior team members in the management, reporting, and coordination of day-day tasks during the absence of the Lead Engineer
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
• Report and escalate to the next level those problems which cannot be fixed
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
• Conducts the analysis, definition, documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
• When/where required, be contactable for escalations and support, on and on-call standby basis
• When/where required, perform assigned tasks on 12 x 7 shifts basis.

Who you are

• Degree or equivalent Diploma / Certificate in Computer Science, Electronic Engineering or equivalent
• Minimum 8 years experience in the network, and/or application/system support domain.
• Must have dealt directly with external customers delivering to SLAs.
• Exposure to ITIL and IT/network components and principles
• Demonstrated maturity in handling complex customer issues and demanding customers
• Ability to coach new joiners and to facilitate their integration into the team
• Knowledge of Airline and CAA customers use of ACM applications
• Ability to organize the activity of a team and to take ownership of issues until resolution

Responsibilities:

• Provide overall business support to sales department to achieve sales revenue.
• Build and maintain good relationship with respective dealers and retailers assigned.
• Constant review or dealers and retailers performance and suggest for improvement solutions.
• Provide support in developing business plans and strategies.
• Assist in product launches activities.
• Provide support in product pricing and product positioning strategies development.
• Prepare and review sales agreements and contracts.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Business Administration, Sales & Marketing or equivalent.
• At least 2 – 3 years of business support or account management experience, preferably from automotive-related industry.
• Experience in handling channel partners or retail network will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Description

Working location : Central
Salary : $2500 - $3300
Working days: 5 days per week (Off) Sat & Sunday | Wenesday & Sunday
Working time: 10.00 am to 6pm
Yearly Increment
Performance Bonus

Job Responsivities:
> Assist management staff in general administrative duties such legal documents,
> Managing incoming and outgoing client.
> Office diary management and billing.

Requirements
> Good service attributes
> Enjoys working in a supportive role and as part of team player.
> 1 to 2 years relate experience.

Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to [email protected]

Heng Chun Han
Reg No: R22104938
EA License No: 21C0501

*We regret to inform that only shortlisted candidate will be notified. Thank you

Responsibilities:

• Provide technical support and assistance to clients and internal teams in the security solutions industry.
• Install, maintain, and troubleshoot security systems such as CCTV, access control, and alarm systems.
• Conduct site surveys and assessments to determine optimal security system solutions.
• Collaborate with clients to understand their security requirements and provide customized solutions.
• Ensure compliance with industry standards and regulations in the implementation of security systems.
• Provide training and guidance to clients and internal teams on the operation and maintenance of security systems.
• Monitor and evaluate the performance of security systems and recommend improvements or upgrades.

Requirements:

• Min Diploma Electrical or Electronic Engineering or related field.
• At least 3 – 5 years of experience in the security solutions industry.
• Strong knowledge and hands-on experience in CCTV, access control, and alarm systems.
• Excellent problem-solving and troubleshooting skills.
• Good communication and interpersonal skills.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Handle all pre/post procedures care, registration, and counselling.
• Prepare all the necessary forms required prior to medical aesthetic procedure
• Serve clientele in all aspects of treatments.
• Maintain order of patient cards and manage patient entries and appointments in Plato system.
• Recommend and promote appropriate aesthetic treatments to patients.
• Assist in inventory, ordering, & database management(purchase order entry)
• Assist in maintaining quality service standards.
• ⁠Replying to patient enquiries (Phone call, WhatsApp, Facebook)
• Teamwork with Manager and therapists.
• Other duties assigned by the doctor and supervisor as required.
• Attractive remuneration package
• 5.5 days’ work week.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Our client, a well-established MNC in Automotive industry is seeking for a Customer Service Advisor ( Automotive ) - $ 3,500.00 + Commission / West and East area - 3 Openings

Requirements

• Min GCE ‘O’ Levels / NITEC in Automotive Technology
• At least 2 to 3 years of experience providing Service Advisory to Automotive customers/clients.
• Strong Automotive background with Sales Acumen
• Independent, confident and good interpersonal skill

Others

• Salary up to $ 3,500.00 + Commission
• West and East Area
• Office Hours

Interested candidate can send in your resume (word format prefer) to [email protected]

As a Head of Service Delivery within the Digital Services organization, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.

In this people leadership role in the operational organization, you will collaborate to ensure that work is executed within the scope of the agreed customer contract & requirements and provide performance feedback, recognition and remuneration management using existing Ericsson tools and processes.

You will!

• Develop and maintain effective working relationships with internal and external stakeholders, including within partner/supplier ecosystems.
• Able to maintain and develop Customer Relationship at C-Level.
• Working E2E Core Networks.
• Direct line management responsibility for the delivery team.
• Responsible for monitoring and reporting of program related trends, capability development and performance against project plans and budgets.
• Ensure project outcomes are achieved
• Ensure project management capability is maintained across the program.
• Overall accountability for Program financial results including cost center management, utilization and billability and empower the organization to seek to achieve business outcomes.
• Develop a positive & productive culture within the program and long-term strategy and plan for the business
• Generating and seeking out potential new opportunities.
• Drive operational performance, innovation, and continuous perfection.

To be successful in the role you must have:

• 15+ Yrs experience within the Telco/Systems Integration Industry on driving IT and Network transformation programs or projects of high complexity.
• Demonstrable experience to transform customer requirements and expectations at a high level into a solution draft that Ericsson can realize as a customer engagement!.
• Deep experience of leading teams in a multicultural environment and demonstrate strategic thought leadership
• Solid understanding of Sales Process, Sales Engagement and Service Delivery Process
• Competencies in the area of Managed Services and DevOps

KEY RESPONSIBILITIES:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

REQUIREMENTS:

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.

• Minimum of 3 years expereince in Banking domain with 1 + years of core Funds Transfer/Payment investigations experience.
• Should have in-depth knowledge and hands-on experience in all Investigation query types such as Return of funds, Unable to Apply, Amendment, BCNR, Recall, OFAC, FATF, Back-Valuation & Fraud
• Contact external banks through SWIFT correspondence messages MT103, MT202
• Should have thorough knowledge in Swift fields and Formatting.
• Provide Technical support for connectivity and associated operational systems.
• Implement and testing of new SWIFT services
• Implement the SWIFT Service monitoring and reporting capability.
• Ensure all documentation is up to date and maintained
• Responsible for end-to-end implementation SIWFT (AMH)
• Good knowlegde in SQL or Oracle
• Good to have scripting experience

Are you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?

Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore for 2024, we offer the following incentives to our staff -

• Market leading, competitive salary packages paid above industry rates
• Unrivalled opportunities for development and growth
• Training and coaching from leading names in global hospitality leadership
• A commitment to employees that work-life balance being paramount to a successfully performing team

If you are working in any service based environment, whether it be in a retail store, an office, within the leisure industry or you are an entrepreneur we want to hear from you. We want to take everything that is good about you and teach you the ways of QT, to turn you into a hospitality superstar.

With the right attitude and a willingness to learn an exciting career in this world awaits you!

The Scope:

As Guest Service Executive, you will ensure the satisfaction of guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. A Front Office Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

Job Responsibilities:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel
• To anticipate and exceed our guest’s expectations at all times
• Reignite Unexpected and Unrequested – on a daily basis going above and beyond for our guests
• identify and look after key VIP guests and deliver VIP Amenities for their stay
• Resolve guest complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our guests receive a fast, efficient and friendly check in and check out
• Ensure all guests’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
• Perform other duties assigned by the Front Office Manager or designates
• Respond promptly to guest requests for a supervisor or manager

Qualification:

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects

Experience:

• Previous Front Office experience in the hotel, leisure or retail sector would be an advantage

Key Competencies:

• Calm, efficient and organized
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to observe and detect signs of emergency situations

Job Description:

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Forster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

Job Duties:

• Greet and direct customers to kiosk
• Verify customers' on appointment timing, providing assistant as required
• Direct customers to respective meeting rooms
• Provide assistance for basic enquiries from customers
• Ensure drop boxes of documents are cleared and documents are collected promptly
• Follow up with customers to collect documents
• Ensure cleanliness and orderliness of area at all times
• Any other ad-hoc duties as assigned

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Our Company is looking for a Sales Support Executive (SMB/Corporate) to be in charge of sales support and administration.

Responsibilities:

• Order processing (Quotation, PO, DO, and Invoicing)
• Respond to customers' queries
• Work closely with the team to drive sales to meet monthly/quarterly target
• Maintain good relationships with existing accounts
• Liaise closely with the logistics department, Product Managers and customers to ensure on-time order fulfillment
• To perform any ad-hoc duties as assigned by the Superior/Management

Requirements:

• Candidate must possess at least a Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma, any field
• Training will be provided
• Detailed in paperwork handling
• Ability to work independently and also team oriented
• Positive attitude
• Only Singaporeans

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24-7 hotline service.

Duties and Responsibilities:

• Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

1. Classify calls, emails, text messages on the system
2. Make outgoing calls, emails or text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

1. Assist with phone or chat duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing call or messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
7. Update volunteers on callers’ or clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

Our client is a US MNC, market leader in the Technology industry. They are looking for an IT Support Engineer to assist their IT team for the next phrase of their business. They are located in Central – easily accessible. This IT Support Engineer would be responsible for :

• Regularly sync up with the team to discuss priorities, projects, tasks, and assignments.
• Adhere to technical procedures established by the department, ensuring standards are maintained consistently.
• Offer prompt and accurate solutions to assigned tasks or issues.
• Follow protocols for onboarding and offboarding.
• Maintain and update asset inventory as needed.
• Use administrator access responsibly.
• Keep teammates informed about important decisions or concerns through regular communication.
• Employ empathetic and appropriate language when providing support and addressing colleagues; maintain professionalism.

Job Requirements:

• Diploma / Degree in IT
• Minimum 3 years of relevant experience
• Comfortable to work outside of office hours

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

Job Scope

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties
• Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Requirements

• Minimum GCE N Levels/O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Key Highlights

• Fresh Grad welcome to apply!
• Nearest MRT: Harbour Front
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $4,000 per month - commensurate based on experience
• Contract Duration: 6 + 6 extendable months

Key Responsibilities

• Manage the enquiry email account to address issues pertaining to account activation, use of the system, application of various modules
• Perform basic troubleshooting of the issues raised and liaise with Business Partners (BPs), HRIS & external vendor to resolve them
• Work in partnership with the different stakeholders within HRTD and align the policies / guidelines for the different employee groups.
• Provide support in admin matters or other ad-hoc duties.
• Serves as the first point of contact for day-to-day operational issues related to organization's project.
• Arrange meeting and clarify issues with the project team, system vendor as well as internal stakeholders and then work with them to address the concern/issues raised.

Key Requirements:

• Only Singaporean.
• Degree in Human Resource or any related field.
• Experience IT helpdesk support on SuccessFactors system or in a similar system support role is an advantage

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053