Total 45,368 Customer Service job vacancies in Singapore

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Admin Operational Support Analyst

Locatipn: 396, Alexandra Road, Singapore

• 2 years of relevant experience
• Staff Onboarding / Off-boarding process
• Track Incident and Problem ticket.
• Raise a case with Supplier and follow-up for tech support
• Tracking of eMemo/Contract activities
• Raise a Remedy request for control-m changes
• Write new Standard Operating Procedure (SOP) and knowledge document and review the existing support document.
• Track the invoices and payment
• Liaise with procurement for vendor contract renewal
• Communicate with business for Disaster Recovery (DR) activity
• Track CAPEX and OPEX (Capital & Operational Expenditure)
• Setup of meetings, capture minutes, follow ups with teams as required
• All other semi-technical tasks that can be performed within Service Recovery to support the Service Recovery team.

Responsibilities:

• Provision in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.
• Must have overall 3 years experience.

Domain : Banking

Job Responsibilities:

• Carry out preventive maintenance and troubleshooting of escalators and lifts
• Strong interest in technical know-how and hands-on experience
• On-the-job training will be provided

Requirements:

• Diploma/ Degree holder in Mechanical, Electrical or relevant Engineering background
• 1-2 years of working experience, preferably in construction/ lift industry
• Good communication and able to multi-task
• Preferably with supervising experience

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte LtdEA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)EA Personnel Reg No: R24121213

Company information
Registration No.201935022ZEA No.19C9950

Job Description:

• Perform reception duties, scheduling of appointment, registration, dispending of medication, payment collection and administrative duties relating to patients
• Perform administrative tasks such as filing, data entry, and insurance claims
• Maintain basic telephone standards are adhered to
• Provide quality customer service to patients

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Our client is a Global MNC, one of the leading players in the Manufacturing sector. Due to business needs, they are now recruiting a Sales Admin to be part of their team for ongoing transformation projects. They are located in the Central – easily accessible.

Responsibilities:

1. Process Purchase Orders & Prepare invoices
2. Follow up on customers complaints and overdue payments
3. Perform data entry, filling, scanning
4. Providing after sales service

Requirements:

• Min Diploma in Business administration or Supply Chain
• Min 2 years of relevant experience in Sales Admin
• Proficient in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Service Engineer (Marine)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting of safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and on weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training will be provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66274 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description:

• Registration of patient’s visit, issuance of queue ticket, retrieves or create patient records and assist in any administrative work required at front counter
• Billing enquiries and cashiering duties
• Schedule follow-up appointments for patients and advice on the necessary tests / investigations
• Assist in preparing clinic reports
• Liaise with doctors, nurses and internal departments on any clarifications for patient matters
• Assist in counter closing

Job Description

• Min N/O/A levels/ Diploma
• No Experience needed/ Full training and guidance will be provided during work
• Must be able to commit to a minimum of 3 months
• Able to start work immediately as positions are urgent

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected] (Attn: Clinic Assistant)

Thank You.

Leon Leong De Cong

R1551708

Recruiter's Ref Code: #HDC

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities

• Monitoring and managing the entire customer service process
• Resolving customer issues brought to our attention in a timely and effective manner
• Creating procedures and policies for effective customer service
• Liaising with other functions such as marketing, business development and partnership to align customer service goals and initiatives
• Proactively review customer journeys to identify opportunities for improvements to achieve excellent customer experience
• Create presentations, training materials and conduct trainings / briefing sessions to on-site and off-site operations team
• Continuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiency
• Ensure that Standard Operating Procedures (SOPs) are kept updated
• Provide administrative support and perform ad-hoc duties as assigned

Duration:

• 6 months contract

Location:

• Toa Payoh

Working Hours:

• Mon to Fri, 8.30am to 6pm

Salary:

• Up to $3,300

Requirements

• Diploma in Operations or equivalent with at least 3-4 years of relevant working experience
• Strong proficiency in Microsoft Word, Excel & Powerpoint
• Fast and independent with strong analytical and problem-solving abilities
• Ability to drive change and provide continuous improvement ideas
• Possess good interpersonal and communication skills
• Experience managing several stakeholder relationships across suppliers, internal and customers
• Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
• Ability to work collaboratively as part of a cross-functional team

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Junior Scientific Support Specialist / Admin (GPS, Regulatory admin) – 1 year contract

Office hours, 5 days

Working location: Buona Vista

Job Descriptions

• Competently support various regulatory and registration work required for AFCC.
• Process, post and retrieve required data to and from the database system.
• Perform cross-training to other Specialists when required.
• Gain direction from Team Leader/Supervisor on work assignments.
• Conduct all assigned work to meet the compliance with organization’s safety and quality requirements.
• Communicate operation issues to Team Leader.

Job Requirements

• Possess a Diploma in Science or Engineering
• Able to work independently, multitask and perform in a dynamic environment and meeting specific tight deadline.
• Detail oriented, meticulous and systematic
• Strong interpersonal and communication skills to connect with people from different cultures and levels, both internally and externally

Interested candidates please forward your resume to [email protected]

Recruit Express Pte Ltd (99C4599)

EA Personnel Name: Fong Hsin Ting Jessica (Jacqueline)

EA Personnel No: R21103226

Recruiter Ref code: #HFT

Our client is a FMCG industry, one of the leading players to provide foodservice. Due to business needs, they are now recruiting a Senior Sales Account Support Specialist to be part of their team for ongoing transformation projects. They are located in the West.

Duties of Senior Sales Account Support Specialist

• Assist Manager in providing outstanding account management for clients.
• Oversee customer activities and asset performance, including new product launches.
• Identify collaborative business opportunities based on market positioning and store performance.
• Ensure prompt response to invoice queries and manage customer accounts within payment terms.
• Work with clients to discover growth prospects, expand product lines, and introduce new brands.
• Present innovative business proposals to modern trade channel clients, including product submissions and marketing strategies.
• Ensure proper execution of in-stock and promotional activities across all clients.
• Monitor promotional results and ensure adherence to trade spending procedures.
• Provide weekly volume forecasts to procurement team for demand-supply alignment.

Requirements:

• Diploma in Business Management / Business Administration, or a related field of study, or equivalent qualifications.
• Minimum of three years of experience in the relevant industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Our client is a MNC company, one of the leading players in the Environmental sector. Due to business needs, they are now recruiting a Customer Service Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Create profiles for the company’s new customers in the internal customer management software, and ensure adherence to the company’s guidelines
• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Liaise with both customers and company stakeholders on pricing/transfers
• Handle the various payment preparations with utmost confidentiality
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Our client looking for a Customer Service Assistant (3 to 6 months contract) to assist their team for the next phase of their business. They are located in the West - easily accessible.

Responsibilities:

• Handling incoming inquiries and collecting relevant caller information for follow-up by sales personnel.
• Assisting in the creation of proposals based on information provided by the Sales and Marketing team.
• Generating invoices and preparing monthly reports for consolidated billing purposes.
• Managing and organizing the filing system and software for waste information management.
• Supporting the Customer Service Manager in ensuring smooth daily operations within the team.
• Collaborating with the Customer Service Manager and Sales Director on matters related to customer care, market intelligence, and marketing communications.
• Updating the customer database with current and potential customer information.
• Coordinating with various departments, including logistics and operations, to meet customer requirements.
• Performing administrative tasks such as updating engineers' schedules, providing project details, and processing expenses.
• Ensuring clear communication between engineers and the Service Manager, preparing service quotations, and managing documentation.

Requirements:

• Proficiency in MS Office.
• Invoice & Admin relevant experiences.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

Job Descriptions

• Welcome Customers
• Takes Orders during Meals
• Makes Recommendations on meals and beverages
• Serve and do Collection after meals
• Help in Cleaning of Work Areas
• Adheres to Company Rules & Regulations.

Working hours

• 5.5days
• 10hrs per day (excluding 2 hrs break betweek)

Job Descriptions

• Serving customers. Taking orders and cashiering.
• Some knowledgeable in coffees, cocktails & wines.

Working hours

• 5days work week
• Working hours: 11am to 3pm, 6pm to 11pm
• Split shift. Sundays closed & certain PH we are closed.

Job Descriptions

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under the legal drinking age.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout theirexperience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Benefits

• Staff Meal / Uniform

Working hours

• 5 days / 44hours per week

About the Company:

Our client are a leading financial institution dedicated to being partners for every life and protectors for every future. We foster a culture of diversity, inclusion, and support, empowering people to excel and make a meaningful impact. The commitment is to create an environment where individuals can Connect, Grow, and Succeed.

About the Team:

Join the dynamic team of professionals dedicated to delivering exceptional customer service experiences. The team value collaboration, innovation, and a proactive approach to problem-solving. As a member of the team, you'll have the opportunity to engage with diverse stakeholders and contribute to our ongoing success.

About the Job:

As a Customer Service Specialist, you will play a pivotal role in ensuring a seamless customer experience through email communication and online chat platforms. Your responsibilities will include promptly addressing customer inquiries and feedback with care and efficiency. You'll collaborate closely with internal teams to provide comprehensive solutions and uphold service level agreements (SLAs).

• Manage daily email communication with customers and distributions
• Provide timely and high-quality responses to customer inquiries
• Meet SLA targets for email resolution within specified timelines
• Collaborate with various business units to deliver comprehensive solutions
• Address and resolve customer feedback or issues promptly
• Analyze email data to identify opportunities for process enhancement
• Support team lead in initiatives to optimize SLAs and reduce email volume

Skills and Experiences Required:

• Strong analytical skills and self-motivation
• Resourcefulness and resilience in problem-solving
• Minimum of 1-2 years of experience in customer service within a Financial Institution
• Familiarity with Life Asia, CRM systems, communication tools, and financial products is advantageous

If you are passionate about delivering outstanding customer service and thrive in a collaborative environment, we invite you to join the team. Take the next step in your career and apply now to become a valued member of the organization.

Please note: This is a 1-year contract position.

(EA: 94C3609/ R23114633)

Welcome to JPMorgan Chase. Are you looking for an opportunity to provide excellent client service? You have found the right team.

The Fixed Income, Currencies and Commodities (FICC) eCommerce Client Service (eCS) team is responsible for the 24 / 5.5 pre-execution operational support for the Investment Bank’s proprietary and multi-dealer electronic trading platforms. Our external clients include Asset Managers, Pension and Life Funds, Government Funds, Hedge Funds, Broker Dealers, Global Custodians, Agent Banks, Corporations, Retail clients and other Financial Institutions. eCS are part of the newly formed Digital Client Services, a team tasked to reimagine the client experience and unlock the value in client service.

As a FX and Commodities eCommerce Client Service Associate in FICC eCommerce Client Service (eCS) team, you will be responsible for client onboarding, product enablement, technical support and client queries resolution.

Job responsibilities

• Be responsible for timely and accurate enablements of clients and users onto e-Trading platforms (internal and vendor)

• Provide Training’s and Demo’s to clients of JPM in-house e-Trading platforms

• Participate in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs determined by the business

• Generate data and information to help aid business decisions and drive management resourcing

• Identify and remediate rapidly for any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client

• Liaise internally to resolve client system access and connectivity issues

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Finance, Economics or other related disciplines

• Minimum 3 years of working experience in Sales Middle Office or Client Services

• Native speaker in Japanese to provide support to the Japanese Market

• Proactive and willing to drive new initiatives and changes

• Good analytical skills, due diligence and attention to detail

• Excellent interpersonal skills, good attitude, and strong communication / presentation skills

• Able to multi-task and work in a very fast-paced environment

Preferred qualifications, capabilities, and skills

• Familiarity with eCommerce space is preferred

• Mandarin fluency would be advantageous

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=9132441e059c03b8c5627b226cfbc8f8

Roles and Responsibilities:

• Support sales team on administrative work, maintenance sales record, create quotation.
• Maintain good relationship with all levels of staff of Sales team, Sales Admin team, FA team and customer to resolve sales issues effectively to facilitate all aspect of sales execution.
• Follow up with the order process and ensure the sales transactions are close timely.
• Support sales team to customer verification and complete the necessary documents for export control.
• Attending customer’s enquiries on sales and administrative matters.
• Manages customer databases, ensuring the accuracy and completeness of customer information.
• Support Marketing & Planning Asst Manager for any marketing activities.
• Provide all necessary data or report to management upon request.
• Any other jobs as requested by superior.
• Coverage of duties in the absence of team members.

Requirements:

• Diploma and above in relevant field
• At least 3 years of relevant experience
• Proficient in MS office
• Well-organized, self-motivated, reliable and resourceful
• Excellent interpersonal & communication skills
• Meticulous and resourceful
• Independent, mature and fast-learner with positive working attitude
• Ability to multi-task and work under pressure in a fast-paced environment

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pierre Chung Yih Shern

EA Personnel Reg No: R22111092

• Candidate must possess at least a Diploma in any field.
• Required language(s): English, Mandarin
• 3years work experience required
• Provide assistance to teachers when necessary
• Liaison between Teachers, Parents and Students
• Administrative works includes updating and creating students' record, arranging teachers' schedule, keeping record of expenses, purchases of stationery, pantry items, etc
• Managing and manning front desk reception which includes collection of monies, issuing of invoices, attend to walk-in enquires, etc.
• Handling phone enquires pertaining to courses and services
• social media( face book/instgram /marketing email )
• Any other duties assigned
• Able to work on weekends

Conveyancing Secretary

Working Days & Hours: 5 days | Mon-Fri: 8.30am to 5.30pm
Working Location: near Outram Park MRT
Salary Range: $3000-$4000

Job Responsibilities:

• Provide administrative supports including claims, searches, billing, keeping deadlines and attending to general queries;
• Handling conveyancing related matters ie sale, purchase of private properties
• Review and proofread documents relating to conveyancing matters
• Handle incoming and outgoing mail/telephone calls and correspondence with clients to receive instructions
• All other secretarial / administrative duties assigned

Job Requirement:

• Relevant Experience

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Deployment:

Working Days: Alternate Week Shifts

Morning Shift: Mon to Thurs 6.00 AM to 3.15 PM; Fri 6.00 AM to 2.45 PM

Afternoon Shift: Mon to Thurs 9.15 AM to 6.30 PM; Fri 9.45 AM to 6.30 PM.

Scope of Works :

· Maintaining the general cleanliness of equipment and the workplace.

· Providing logistical support for school events and activities, including transporting, and arranging furniture and equipment

· Simple administrative and office work

· Assisting with the cleaning and preparation of equipment, apparatus, and substances for science laboratory lessons

· When scheduled to work on morning shift, assist in traffic marshalling in the morning when students report to school.

· Any other assigned duties e.g. escorting contractors and vendors for servicing work when needed

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends and public holidays
• PC literate, well-organized and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

Chinese Language tutor

• Salary Range : $2200- $3000
• Working Days: 5 days a week (required to work on Saturday & Sunday)
  Monday- Friday 9am- 7pm | Saturday – Sunday 8:30am- 645pm
• Working Location: Novena / Seletar Rd / Woodlands / Marine Parade [Need to teach 2 branches]

Job Description

• Conduct lessons in accordance with Centre curriculum.
• Plan and deliver Chinese language composition writing and Chinese language lessons in accordance with the Company's guidelines and framework to achieve desired learning outcomes.
• Plan and develop teaching materials.
• Prepare student progress report.
• Assist in centre events and activities.
• Communicate effectively with parents by providing regular updates on students.

Job Requirements

• Degree holder with at least 2 years of Singapore teaching / working experience.
• 5 days a week (required to work on Saturday & Sunday) .

Send me your resume

• Manage and contain the operating cost to ensure that it is kept within the cost allocated for the team.
• Responsible for full trade lifecycle management across various treasury products including trade validation, confirmation, settlement, exercise / assignment, general ledger posting, reporting, and provide source data support in related regulatory reporting.
• Responsible for reconciliations between trading system, GL system, Nostro and clearing broker to ensure entries are matched, as well as breaks are investigated, accounted, resolved and / or escalated within the stipulated timelines.
• Responsible for managing funding instruction, cash / collateral margining and settlement with clearing broker, counterparties and / or custodian.
• Responsible for reviewing new business / product initiatives, regulatory requirements, internal policies, operations manuals, system access rights, and SLAs.
• Responsible for managing static data maintenance in the trading system.
• Assist the Head of Treasury Operations to ensure smooth operational delivery in TPC across all products within agreed SLAs, KRIs and / or KPIs.
• Assist the Head of Treasury Operations to drive continuous improvement to attain operational efficiency, resource optimization and cost effectiveness.
• Provide oversight of outsourced activities to ensure completion of contract renewal and performance review updates are meeting KPIs and agreed service levels.

• Support business and Operations projects and initiatives to increase income generation or improve operational efficiency.
• Participate in system enhancements including UAT to achieve optimum productivity.
• Manage tracking and closure of project and change deliverables.
• Review and digitalize / streamline internal work processes to reduce manual efforts.
• Establish good interpersonal relationships with the various stakeholders.
• Create and engage in a collaborative working relationship with various desks across Treasury department.
• Manage stakeholders’ expectations by offering the appropriate support and / or solution.
• Facilitate the completion of Operational Manual and Functional Manual, and grant follow up of procedures that need to be revised, amended or validated in the manual(s).

Compliance / Operational Risk Management

• Comply with all regulations, policies and standards, contributing to an effective risk culture.
• Provide support for any regulatory, audit, and BCP requirements.
• Maintain RHBSG internal control standards, including the timely completion of KCT, KRI, RCSA, other operational risk reports, review audit reports, compliance reviews and quality assurance (QA) controls and take appropriate action regarding any significant exceptions.
• Understand the requirements of MAS guidelines so as to ensure adoption and compliance in BAU processing.
• Identify any operational and settlement risks in the current workflows and ensure controls are in place to mitigate the risk gaps.
• Perform application / system administration functions and / or review to ensure compliance with Group IT Security Policy and Guidelines.

Leadership

• Encourage active discussions and collaboration within the team so that they will be energized, engaged and motivated to achieve the department’s goal of being an inspired workforce.
• Encourage staff to come up with innovative ideas to improve internal work processes and to build a culture of continuous improvement within the team.
• Identify staff for coaching and mentoring so as to improve the level of technical competency in the team. To identify potential leaders for grooming and nurturing which is in line with Group’s direction of building high performance culture.
• Be a role model by aligning actions, decisions and team’s priorities to reflect an excellence mind-set and a “can-do” attitude.
• Motivate the team to achieve high standards and consistently work towards meeting or exceeding commitments.