Core Function:
The Centre Manager is responsible for managing the operations of the Day Activity Centre (DAC) and provides leadership in strategic and operational planning that includes the implementation of programmes and services for the clients, facilities management of the premises; as well as assigned centralized projects.
The Centre Manager will also drive the enhancement of existing procedures, standards and risk management frameworks to ensure a safe and supportive working environment for staff and clients. He/She will work in partnership with his peers and supervisor to identify, develop and pilot new programmes and services for clients.
Core Responsibilities:
A) Day Activity Centre (DAC) Management
1. Leads end-to-end operations of the Day Activity Centre (DAC).
2. Reviews and enhances the framework and structure for the DAC, as well as establishes and implements policies and work processes to ensure efficient service delivery and safety for clients and staff.
3. Identifies new needs of clients and caregivers and works with the Programme and Community Partnerships Manager to design appropriate programmes to address emerging requirements.
4. Plans, reviews and manages budgets and grants for the DAC’s programmes and services.
5. Oversees the Case Management team, ensuring adherence to the Standards of Practice (SOP) for client care that includes identifying and resolving the service gaps for the clients, and facilitates care plan discussions to ensure holistic care for clients.
6. Ensures accurate and timely submission of reports to the respective authorities, eg SGEnable, Ministry of Social and Family (MSF).
7. Conducts risk management assessments and implements risk mitigation plans to ensure workplace safety (including facilities and equipment).
B) Staff Development
8. Reviews, educates and co-ordinates training programmes relevant and required to equip the Training Officer group.
9. Supervises and nurtures staff to ensure they meet performance standards, building a strong teamwork.
C) Administration and Facility Management
10. Provides administrative and facility management support to the DAC and Head Office.
11. Provides IT Support services in collaboration with the vendors.
12. Any other projects / duties as assigned by the supervisor.
Requirements:
A) Education:
· Bachelor’s degree in social work, administration or related field.
· Certification in disability or senior care related field will be an advantage.
B) Experience:
· A minimum of five years of supervisory experience in the Social Service or Healthcare sector preferred, particularly in an outpatient setting.
C) Skills:
· Demonstrated skills in organization, management and leadership.
· Knowledge of and ability to work effectively with the community and stakeholders.
· Excellent presentation and written communication skills.
· Self-directed with ability to establish and maintain positive working relationships with staff, volunteers, and the public.
