Total 23,126 Customer Service job vacancies in islandwide

The team provides IT support for employees and manages the IT Concierge across various primary locations. The proposed manpower will be required to operate on-site, and may need to make ad-hoc trips to other locations as part of work requirements. The scope of work for the team, but not limited to, is as follows:

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Singapore Citizen/Permanent Resident
• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Strong service excellence mindset
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

Location: Central & West (Has to be comfortable working at 3 different locations)

8-10 Weeks of lead time before starting work ---> Pre-Employment Administration

Salary: $2,600 - $3,000

Performance Bonus

14 Days Annual Leave

Duration: 5 years contract (Extendable)

Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Duties and Responsibilities:

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties
• Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Requirements:

• Min GCE N/O Levels, Nitec in any discipline
• Good interpersonal and communication skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei
R1104785
Recruit Express Pte Ltd
EA License No. 99C4599

Job Title: Temporary / Convertible to Permanent Patient Care Assistant (PCA)

Employer: Novena

Employment Period

• Duration: 6 months (with potential to convert to permanent)

Compensation

• Salary: $10 per hour
• Working Hours: 5.5 days per week, office hours

Job Scope

• Registration: Assist in patient registration.
• Appointment Scheduling: Schedule appointments and handle patient enquiries.
• Patient Guidance: Guide patients on where to change and explain procedures.
• Assistance to Staff: Assist nurses and radiographers on duty.
• Toileting Duties: Help with toileting duties for immobile patients when necessary

How to Apply: send your resume and indicate role(s) you want to apply to: [email protected] or telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820

You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years' experience in the Writing Enrichment and English Tuition industry management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems.
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

Job Description

• To lead and oversee the day-to-day sales and operations of an award wiinning enrichment centers.

As the Center Manager, you will be.

• Responsible for ensuring the center's success by delivering exceptional service, building strong customer relationships,
• Achieving sales targets and promoting operational excellence.
• Your passion for education and dedication to providing the best learning experience for the students will be the driving force behind your success in this role.
• You will lead your center's team to achieve the center's sales target.

Delivering Service Excellence:

• You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team,
• You take the lead in building and managing strong relationships withcustomers, making sure that valuable customers are taken care of and have their needs met.

Delivering Operational Excellence:

• You are accountable for managing the facilities, resources and equipment in your center. You will also ensure that safety protocols are adhered to.

Leadership and team management:

• The center manager leads and fosters a positive work environment.
• You establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork.
• You set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Other Information

• 44hrs work per week. 5 days work week
• Work 4 weekdays: 12:30pm to 9:30pm and 1-weekend from: 8:30am to 6:30pm
• Based in North Woodlands, candidates need to be comfortable to be assigned to or travel to other centers based on operational needs.
• We offer a competitive salary package, Basic $5K with performance-based incentives, annual performance bonus and opportunities for professional growth and advancement.

Interested candidates kindly send in your resume, we regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No. R1110882 (Lee Ming Er)

Salary: $10/hr

Working hours: 5.5 days, 9am-6pm

Location: Novena

Duration: long term

Job Scope:

-Assist in registration

-Scheduling of appointments and handling enquiries

-Guiding of patients on where to change and procedures

-Assisting nurses and radiographers on duty

-Might need to help with toileting duties in the event immobile patients need help during their time in department.

Job requirements:

-Min Nitec or diploma holders

For interested applicants, please send your updated resume to: [email protected] All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

Job Summary:

•⁠ ⁠Salary package: Basic $1,800 - $3,100

•⁠ Handphone allowance: $40 Eligible for June bonus (2 months) + December bonus (1 month) Flexi dollars: $700 / year Annual leave: 14 days

•⁠ OT payable

•⁠ 14 days AL
•⁠ ⁠Working hours: Monday - Friday (8.30am - 5.30pm)
•⁠ ⁠Working location : Benoi Road (company bus at 8am from Joo Koon MRT (beside NTUC Hub) or public bus 257 from Joo Koon Interchange B24009)

Job Responsibilities:

· Carry out standard maintenance, repair & overhaul work on Material Handling Equipment (MHE) - diesel & electrical forklift.

· Ensure high standard of workmanship and minimize turnaround time for scheduled repairs & inspection to meet department standards.

· Provide good customer service to achieve customer satisfaction.

· Perform accurate troubleshooting on MHE and notify Team Controllers/ Customers on required work & replacement parts recommendations.

· Complete and fill up work reports for each equipment and unit serviced.

· Adhere to defined guidelines in regards to Safety, Orderliness etc.

Requirements:

· Possess Class 3 Driving License & must have electrical working knowledge.

· 1 Year relevant working experience (electrical / diesel forklift / automotive /industrial equipment).

· Good communication skills.

· NITEC Automotive / Electrical / Mechanical engineering or equivalent.

· Must be able to support standby shifts 2 weeks every quarter including weekends and public holidays.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Our client requires one officer to work at their Animal and Plant Health Ctr. at 6 Perahu Rd, S718827

JOB SCOPE:

a) Be physically fit and have proper temperameents, good health, care,

judgement, reliance and intelligence to satisfactory carried out his/her

duties assigned.

b) Be familiar with good content knowledge and able to think quickly on

his or her feet to render timely and effective help to customers.

c) Have at least 1-yr experience in similar jobs related to

customer service, admin. and/or clerical exposure

including handling calls, emails and data entries.

QUALIFICATIONS:

a) Possess at least 3 passes in the GCE "O' level cert. with

credit in English. (.e.g Higher Nitec Buz. Admin. Cert.)

b) Proficient in both written and spoken English.

c) Preferably WSQ trained in Service Excellence or Service

Quality related courses within 6 months of being

employed.

d) Basic IT skill such as using Microsoft Office Word &

Excel.

Our client requires one officer to work at their Tuas Checkpoint Site,

501 Jalan Ahmad Ibrahim (Blk A4) S639937.

JOB SCOPE:

a) Be physically fit and have proper temperameents, good health, care,

judgement, reliance and intelligence to satisfactory carried out his/her

duties assigned.

b) Be familiar with good content knowledge and able to think quickly on

his or her feet to render timely and effective help to customers.

c) Have at least 1-yr experience in similar jobs related to

customer service, admin. and/or clerical exposure

including handling calls, emails and data entries.

QUALIFICATIONS:

a) Possess at least 3 passes in the GCE "O' level cert. with

credit in English. (.e.g Higher Nitec Buz. Admin. Cert.)

b) Proficient in both written and spoken English.

c) Preferably WSQ trained in Service Excellence or Service

Quality related courses within 6 months of being

employed.

d) Basic IT skill such as using Microsoft Office Word &

Excel.

Job Highlights

• Private Medical Clinic
• Competitive remuneration packages + Bonuses
• Stable career opportunity

Responsibilities:

• Perform diagnostic ultrasound imaging to patients according to set protocols and standards.
• Provide accurate ultrasound reports and ensure all records are properly documented.

Requirements:

• Min Diploma/Degree in Ultrasonography, Diagnostic Imaging, Diagnostic Radiography or relevant.
• Minimum 2-3 years of ultrasound working experience preferred.
• Candidates with more years of experience will be considered for a senior position.

Interested candidates kindly click the APPLY NOW button or email updated resume to [email protected]

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted applicants would be notified.

Tan Chee Meng (Gavin)
Registration Number: R1546873
Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Job Description:

• Provide personalised service to manage CPF member's enquiries on CPF schemes and services over at the counter.
• Create good customer experience through effective service delivery, easy-to-use platforms and with an empathetic mindset.
• Adhoc duties assigned by Manager

Requirements:

• Tertiary qualification with experience in customer service (i.e. phone calls, face-to-face contact, or emails) in the service/hospitality industry are preferred. Graduates with no experience but a passion in customer care are welcome to apply.
• Pleasant disposition and positive attitude
• Dynamic individual with service aptitude and willingness to go the extra mile
• Possesses strong interpersonal and communication skills

HOW TO APPLY:

Interested candidates, please submit your updated resume in MS WORD Format to

Dora Gan Xin Ping (R2311584) d[email protected]

Attn: Dora Gan Contact 8488 0403 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Responsibilities:

• Manage and update necessary information in the SAP system.
• Check and input pricing and product information in the system accurately.
• Work closely with the IT Department when necessary.
• Manage and monitor sales promotion and campaign analysis.
• Manage customer invoicing.
• Keep track of monthly and quarterly data files for shipment, freight, and other group data for internal analysis.
• Ad hoc duties as assigned.

Requirements:

• Diploma in Business Administration or equivalent.
• At least 2 - 3 years of experience in sales support, preferably with SAP system knowledge.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Requirements:

· Diploma / O level or its equivalent.

· Must have minimum 1-3 years’ experience providing administrative support

· Knowledge of administrative and clerical procedure such as word processing, email and managing files and records.

· Must have experience in cashiering, scanning, data entry, and printing type of job.

· Good organization, time management and scheduling skills

· Good verbal and written communication skills.

· Strong Analytical Skills

Responsibilities:
- Handle daily operations activities (hands-on) such as Cashiering, Kitchen duties, and Tea making
- Involve in closing of shop (only applicable for night shift staff)
- Attend to walk-in customers promptly
- Maintain cleanliness and tidiness in work areas
- Assist in stock taking / recording
- Answer incoming calls and handle delivery orders

Requirements:
- No experience required as on-the-job training will be provided
- Pleasant disposition and well-groomed
- Cooperative and helpful with other team members
- Excellent and positive service attitude
- Able to work shifts, weekends, eve of public holidays and public holidays on 5.5 days per week, on rotating shifts
- Minimum 6 months commitment
- Independent and able to multi-task
- Able to commence work in short notice will be an added advantage
- Only Singaporean/PR may apply

Benefits:

1. Career advancement
2. 7 off days per month
3. Overtime pay
4. Medical subsidies
5. Dental benefits
6. TCM benefits
7. Staff drink
8. Other allowances*

* Terms and Conditions apply.

We regret that only shortlisted candidate would be contacted.

Responsibilities:

• Attend to customers' enquiries and feedback on customer orders' status
• Manage and oversee all inbound and outbound inventory activities
• Review materials forecast and execute supply plan
• Analyze Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
• Analyze the variance of demand and supply
• Monitor the fulfillment gaps, drive investigation of root cause and recovery plan
• In-charge of inventory control and analysis
• Ad hoc duties as assigned

Requirements:

• Diploma in Supply Chain Management, Logistics or equivalent
• 1 - 2 years of customer service/ supply chain/ inventory distribution management experience

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

JOB DESCRIPTION

• Attend to enquiries.
• Greet all visitors and ensure that all security procedures are upheld.
• Ensure safety and health of children at all times.
• Update and maintain centre files in accordance with regulations and guidelines.
• Liaise with suppliers to ensure timely delivery of goods and services.
• Handle petty cash
• Interface with parents on enrolment matter, school fee collections and operation enquiries.

REQUIREMENTS

• Good phone etiquette.
• Ability to adapt/respond to customers’ expectations.
• Good communication skills
• Ability to multi-task, prioritize and manage time effectively.

• Analyze, investigate and manage daily application issues/incidents
• Perform query jobs, generate data statistics and reports
• Perform system/issue monitoring & tracking of resolution through incident management system
• Work with cross functional teams (application development, infrastructure team) for incident investigation and follow up.
• Perform application deployment, support post deployment and post maintenance verification activities.
• Perform project documentation and document base-lining.
• Administration of application configuration, user account, and support audits activity related to this.
• Performs other duties as assigned.

Requirements

• Minimum 3 years of IT application support experience
• Strong technical expertise in SQL
• Comfortable to provide overnight support when required (Based on duty roster)
• Teamleading expereince is a plus

Interested applicants, please Email, and attention to:

Justin Goh Kheng Zhong
[email protected]
Recruit Express Pte Ltd
EA License No. 99C4599

CEI Registration No. R2196400

We regret that only shortlisted candidates will be contacted.

Electrician / Service Technician

Working Day: Monday - Friday 8.15 am to 5.30 pm
Working Location: Near Pioneer MRT
Salary: $2000 – 2500 (Depends on Experience)

Job Responsibilities:

• Able to interpret electrical systematic drawings
• Able to perform basic Electrical, Equipment troubleshooting
• Installation of Electrical Wiring
• Able to do general Building Maintenance works
• Other ad-hoc duties as assigned

Job Requirements:

• With experience in electrical control panel wiring will be an added advantage
• Understand electrical schematic diagram.
• With NITEC / Diploma in Electrical or Electronic is preferred.
• With class 3 driving license is added advantage.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Service Crew (Salad Bowl)

• Working Days: Monday - Friday

• Working Hours: 7am - 6pm / 930am - 830pm (Rotate shift , 1 hr break time)

• Salary: $2000 - $2400

Job Scope:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Requirement:

• Relevant experiences

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Job Description & Requirements

• Greet and welcome guests as soon as they arrive at the shop
• Provide basic and accurate information in-person and via phone/email
• Order front office supplies and keep inventory of stock
• Keep updated records of office expenses and costs
• Customer service attitude
• Professional attitude and appearance
• Able to work shifts, weekends and Public Holidays
• Able to work longer hours with prolonged period of standing.

Responsibilities:

• Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space
• Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders
• Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs
• Participate and collaborate with the Development team in requirements gathering, clarifications, and analyse impact on issues or users’ requirements
• Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved
• Participate in annual DR/BCM activities or infrastructure-related upgrades
• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
• Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams
• Be the important bridge between Users and Development team and provide regular updates to all relevant parties
• Articulate and escalate the support issues with detailed investigation/ findings to the Development team if it requires any code change
• Manage and follow up on Problem tickets (those issues escalated to Development team) to make sure that they are resolved and that any implemented fixes are rolled out into Production
• Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes
• Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users
• Participate in testing to ensure that only quality defect fixes are rolled out into Production environment
• Identify areas of improvement to drive down the support volume
• Perform system monitoring and set up alerts to improve incident resolution times
• Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.
• Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.

Key Requirements:

• Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills
• Strong analytical and good problem-solving skills
• Ability to work in a fast-paced and team-oriented environment
• Able to adapt to a dynamic change environment, provide on-call 24/7 support and have a positive attitude towards learning on the job.
• 2 – 5 years of hands-on support experience in BMC Remedy, K2 software
• Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting, Control-M
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Location: Novena

Purpose of Position:

You will coordinate interdepartmental workflow to enhance and ensure operational efficiency within a clinical setting in the areas of patient care, staff supervision, planning, coordinating, directing and evaluating all daily operational activities in an assigned patient care unit. Your responsibilities include providing administrative support and patient care services.

Primary Responsibilities and Duties:

• Schedule patient appointments and make reminder calls.
• Obtain patient address, contact details, insurance information and medical history
• Maintain patient data up-to-date and verify patient information at every visit
• Identify patient’s insurance coverage and collect co-payments
• Process credit card payments and balance daily cash deposits
• Perform timely billing in Clinic Management System and in insurance portals
• Inform patients about delays and waiting times
• Support triage to gather patient information for clinical judgment to priority of care
• Respond to patient queries and concerns in a professional manner
• Stay updated with information regarding insurance programs and funding sources.
• Assist patients in filling forms
• Management of patients’ records in accordance with PDPA act
• Maintains clinic(s) supplies inventory by checking stock to determine inventory level
• Dispensing of medication with second checker

Key Skills:

• Good interpersonal skills and ability to work with colleagues from cross departments
• Pro-active, patient-oriented and progressive
• Foster a supportive and compassionate environment to care for the patient
• Able to commit to 5.5 days work week, office hours, rostered

Qualifications:

• Education: Minimum GCE “N” Levels
• Experience: Minimum 1 year of experience in Healthcare
• Applicants must be fully vaccinated (according to MOH guidelines w.e.f. 14 Feb 2022). Proof of vaccination, or doctor’s memo for those who are medically ineligible for vaccination, may be requested for verification purposes.

By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.

About Child Protection Specialist Centre (CPSC):

We are dedicated to providing quality home-based services and support to families and children experiencing abuse or severe neglect at home. Referrals are received from the Ministry of Social and Family Development (MSF) Child Protection Services to assist families and children identified as needing non-statutory services and support. Guided by a child-centred, family-focused, and community-based approach, our aim is to empower families to reach their fullest potential and provide ongoing support through life’s changes and challenges.

We invite professionals to apply for the post of Psychologist in HEART@Fei Yue Child Protection Specialist Centre. You have passion to support the recovery of children, youths, and families who have experienced adverse or traumatic life experiences. You will work with child protection caseworkers within a multi-disciplinary setting to provide psychological services to families. Ongoing training, clinical supervision, and staff support will be provided.

Responsibilities:

• Conduct psychological assessments on clients’ emotional and behavioural functioning, including possible trauma needs as well as self-harm and suicide risk assessments. Prepare case formulation and assessment reports for the purpose of intervention planning. Clients may consist of children, youths, or adult caregivers.
• Provide evidence-based psychotherapy for children, youths, or adult caregivers presenting with trauma, emotional and behavioural needs, or other mental health conditions. Conduct parent-child or family sessions to enhance recovery.
• Work closely with families, child protection caseworkers, and other external stakeholders in a systemic approach to review and sustain treatment gains.
• Provide internal consultation services and training programmes on mental health or psychological issues, in aid of safety and case management.
• Provide triage services for psychological referrals.
• Ensure timely and accurate documentation of all psychological services provided.
• Participate in all team or department meetings as required.

Requirements:

• Minimally a Master’s degree in Clinical, Counselling, or Applied Psychology
• At least 2 years of experience in Clinical, Counselling, or Applied Psychology setting after completion of postgraduate degree will be preferred
• Applicants possessing knowledge and experience in working with trauma needs will be preferred
• Strong and effective interpersonal and communication skills
• Good report-writing skills
• Collaborative team player, ability to work in a multi-disciplinary team
• Independent, resourceful, and proactive
• Willingness to learn and use different therapy modalities given the wide range of client presentations
• Passionate about working with children, youths, and families with an interest in trauma recovery

Location: Lengkok Bahru / Choa Chu Kang

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Zenith Infotech is an IT Recruitment Agency based in Singapore for the last 27 years. We have an opening for a suitable candidate for the position of Service Delivery Operations Lead

Responsibilities:

As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.

Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.

You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each.

Oversee the day-to-day operations of the service delivery team

Ensure timely delivery of services and maintain high levels of customer satisfaction

Manage the team's performance and provide guidance and support as needed Collaborate with other teams to ensure seamless integration of service delivery solutions

Singaporeans only

Toast Box is recruiting Full Time/ Part time Service Crew!

-Full time Salary up to $2600/month (With Basic, Allowances & OT)

- Part time salary up to $13/hr.

- Responsible mainly for food preparation, cleaning, housekeeping and customer service duties

- Four main job station comprises of:

1) Cashier

• Taking in customer’s orders correctly
• To handle POS transactions accurately and effectively during peak hours
• To operate POS functions including payment modes, promotion key, voucher redemption, staff meal, staff discount, and transaction void

2) Assist the Coffee Maker in the preparation of cold beverages

3) Toast

• Preparation of toasted bread as per customer's order

4) Kitchen

• Preparation of ingredients for Asian Food Delights as per customer's order
• Manage & ensure food stock are sufficent at all times

Responsibilities:

• Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space
• Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders
• Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs
• Participate and collaborate with the Development team in requirements gathering, clarifications, and analyse impact on issues or users’ requirements
• Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved
• Participate in annual DR/BCM activities or infrastructure-related upgrades
• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
• Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams
• Be the important bridge between Users and Development team and provide regular updates to all relevant parties
• Articulate and escalate the support issues with detailed investigation/ findings to the Development team if it requires any code change
• Manage and follow up on Problem tickets (those issues escalated to Development team) to make sure that they are resolved and that any implemented fixes are rolled out into Production
• Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes
• Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users
• Participate in testing to ensure that only quality defect fixes are rolled out into Production environment
• Identify areas of improvement to drive down the support volume
• Perform system monitoring and set up alerts to improve incident resolution times
• Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.
• Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.

Key Requirements

• 2 – 5 years of hands-on support experience in BMC Remedy, K2 software
• Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting, Control-M
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred
• Open to work in 24X7 Rotational shift and provide on call weekend support is mandatory.
• Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills
• Strong analytical and good problem-solving skills
• Ability to work in a fast-paced and team-oriented environment.

Sumit Sambhi

EA License No. – 23C2060

EA Registration No. - R1330510

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)