Total 45,793 Customer Service job vacancies in singapore

Responsibilities

• Handle and follow up with enquiries
• Liaise with parents and teachers on class schedules
• Other administrative duties as required

Requirements

• No experience required
• Able to work at least one weekend
• Semi-retirees, returning to workforce moms are welcome
• Willing to learn and comfortable with working retail hours
• Willing to travel between branches when needed
• Able to converse in Mandarin and English

Centre Operation Hours

• Weekdays: 3pm to 9pm
• Weekends: 9am to 5pm

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

Job Description:

• Conduct training for new staff on the product knowledge.
• Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives.
• Align, review and improvise on internal quality standards and procedures.
• Conduct training for Team Leaders on transaction monitoring.
• Calibrate transaction monitoring with assessors.
• Supervise transaction monitoring.
• Design and implement quality processes jointly with relevant business units.
• Recommend appropriate training, tools and develop methods to ensure superior level of service delivered by the call centre.
• Perform checks on the efficiency and effectiveness of quality processes.
• Analyse data relating to quality audits, customer feedback and work with relevant business units to improve service quality.
• Perform root cause analysis and recommend changes/enhancement for continuous improvement.
• Align internal service standards with industry benchmarks.
• Increase staff recognition through various national and industry certification programmes and company reward and recognition programme.
• Enhance service excellence by recommending and implementing national and international quality frameworks in the organization.
• Administer Customer Feedback procedures of the company.
• Conduct Internal Quality Audits in compliance with ISO.
• Any other adhoc duties as assigned.

Job Requirements:

• At least 3 years experience in customer service related field or call centre environment.
• Candidate with ACTA/ACLP will be an added advantage.
• Demonstrate clear and effective communication, both written and verbal.
• Experience in quality assurance or similar capacity.

Responsibilities

• Manage and grow a portfolio of accounts by understanding client needs, proposing solutions, and ensuring client satisfaction.
• Develop and execute strategic account plans to achieve sales targets and expand business opportunities.
• Build strong, long-lasting relationships with key decision-makers and stakeholders within client organizations.
• Collaborate closely with internal teams, including sales support and supply chain to deliver exceptional service and solutions to clients.
• Stay informed about industry trends, market conditions, and competitor activities to identify opportunities for growth.
• Prepare and present sales proposals, contracts, and pricing strategies to clients.
• Monitor and analyze sales performance metrics to track progress and identify areas for improvement.
• Attend industry events, trade shows, and conferences to network, build relationships, and promote company products and services.

Prerequisites

• Minimum 1 year of proven work experience managing sales account in FMCG industry, candidates from Food Service industry without sales experience and keen to switch career are welcome to apply.
• Diploma in Business Management, Culinary, Marketing, or a related field.
• Strong communication, negotiation, and interpersonal skills.
• Ability to effectively manage multiple priorities and thrive in a fast-paced environment.
• Customer orientated with a results-driven approach.
• Proficiency in CRM software and Microsoft Office Suite.

COMPANY DESCRIPTION

Established since 1981, Care Corner Singapore has been a steadfast pillar of support for those in need and the less privileged within our community. Our journey spans over decades, dedicated to making a meaningful difference in the lives of others. At the heart of what we do is our core values of integrity, Compassion, Authenticity, Respect and Excellence as we continuously strive to develop new innovative programmes to support the needs of our community.

At Care Corner, we offer a positive and collaborative work environment that promotes staff wellbeing and believes in the development and growth of our people. We recognise that our employees are our greatest asset.

Join our team and be part of an innovative organisation where every role contributes to making a meaningful difference in the lives of individuals and families. Whether you are an experienced professional or just starting your career, if you are seeking a rewarding opportunity to be part of something bigger than yourself, we invite you to apply today.

Visit us at www.carecorner.org.sg to learn more about our organisation and available opportunities.

RESPONSIBILITIES

1. Support team in monitoring of seniors' physical and mental health and well-being: 

• Conduct visual check and take/monitor vital signs 
• Act on clients' irregular conditions, report to senior care staff or supervisor and caregiver, if necessary, record in communication notes, submit incident report where needed
• Identify changes in seniors' well-being/behaviours, report to caregivers, plan and monitor Individualised Care Plan (ICP)  with Physiotherapist or Occupational Therapist.
• Respond to emergency and accidents. Use of PPE if required
• Administer medications following SOP, after being trained 

2. Provide high level of customer service and engagement:

• Plan and lead in exercises and activities for the seniors
• Serve meals and teabreaks
• Provide personal care to seniors to carry out their routine activities, being attentive to their needs and ensure their safety in the centre.

3. Ensure safety and cleanliness:

• Assist seniors in toileting.
• Mobility and transfer safety after being trained
• Follow infection control procedures, maintain cleanliness and safety of the premise
• Provide support as a transport escort to send and fetch clients to and from centre, if BCLS-trained. 

Minimum 1 year of working experience in healthcare/eldercare setting is preferred or possess any of the following:

• Diploma in Healthcare Management or Gerontology
• WSQ Diploma in Social Service
• SGUS programme for Care and Coordination (Community Eldercare)
• WSQ Certificate in Healthcare (Therapist Support or Nursing)

Requirements:

• Only Singaporeans
• Passionate and patience in serving the seniors
• Required to attend to seniors who are mostly mandarin/dialect-speaking. Proficiency in mandarin and/or dialects is essential
• Humble, willing to learn, team player
• Self-driven, willing to take on challenges
• Able to drive is an added advantage.

Location: Toa Payoh

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.

We are looking for a motivated and dedicated person. We also welcome homemakers/housewives and people with an entrepreneurial spirit to apply. We offer flexible working hours as well as working from home.

Job responsibilities include:

• Communicate with customers via phone, email, or in-person to address inquiries and provide support.
• Build and maintain strong relationships with clients to enhance customer satisfaction.
• Following up with current clients to ensure their satisfaction with our services
• Maintain accurate customer records in the database.

You will need to work independently, so self-discipline and independence are essential.

You are able to work from home on some days of the week.

Monthly Salary range: $3000 - $6000

We are looking for a team player who is passionate about servicing and one that can assist to resolve case issues.

• Respond promptly to inquiries and concerns via phone, emails, or chat
• Resolve customer issues and complaints effectively and efficiently
• Manage high volumes of inbound and outbound calls/messages
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date service information
• Escalate issues to the appropriate department/manager/colleague as needed
• Collaborate with other department/manager/colleague to resolve issues and concerns
• Maintain a positive and professional attitude at all times
• Continuously improve your knowledge of products and services
• Meet or exceed performance targets, such as call/message volume and resolution time
• Adapt to new technologies and processes as they are implemented
• Participate in training and development programs to improve customer service skills and knowledge
• Contribute to team goals and initiatives to improve customer satisfaction and retention
• Able to handle and manage difficult calls/clients
• High level of diplomacy required

Requirements:

· Excellent verbal communication skills

· Telephone skills

· Friendly and pleasant manner

· Data entry skills

· Typing and word processing skills

· Meticulous and detailed

· Documentation skills

· Active listening skills

· Attention to detail

· Problem solving skills

· Only Singaporeans & PRs may apply

· Min GCE ‘O’ Level

Hours: 8am to 545pm.

Assistant teacher needed for PG class.

Fundermental Cert, Advanced Cert in Early Years or

Join our team now if you have the passion and love children.

Interested candidate kindly whatsapp to 96664141 / https://wa.me/6596664141 ( Joseph )

Thank you

Genesis Childcare 1989 (Tampines) was founded three decades ago, with the mission to foster a close partnership with the parents to provide a meaningful learning experience for the children. We began with the intention to help each child become a lifelong learner with good dispositions towards learning.

We are looking for a highly skilled Project Coordinator Cum Application Support Specialist to drive the implementation, support, and optimization of a significant and impactful project

• Join a dynamic team dedicated to supporting critical systems.
• Play a key role in streamlining operations and improving efficiency.
• Competitive salary package.

Responsibilities:

• Serve as the project coordinator for the integration and interfacing aspects of the new project, with a focus on ERP systems.
• Work closely with both internal and external stakeholders to ensure technical specifications are fulfilled and integrated solutions are executed efficiently.
• Provide project administrative support, manage vendors, and collaborate closely with peers and internal stakeholders to meet project requirements and deliverables.
• Integrate or migrate functionalities from legacy systems into the new ERP system.
• Provide timely project updates, Resolve operational issues, conduct regular maintenance and risk management, and escalate matters to maintain the stability and reliability of these applications.
• Assist the project owner in other project-related administrative tasks, such as documentation, and invoice verifications.

Job Requirements:

• Singaporean only.
• Bachelor’s degree in computer science, or related fields.
• Minimum of 3 years of relevant experience in IT project coordination, system/application support, and development.
• Working experience in system integration and migration is highly beneficial.
• Prior experience in .Net framework and Oracle database will be an added advantage.
• Familiarity with SAP, OutSystems, ServiceNow or similar rapid application / low-code development platforms is highly beneficial.
• Experience in Microsoft Sharepoint, CRM platforms (ex. Microsoft Dynamic CRM / Salesforce) will be advantageous.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

Job Description:

• Assist electrical engineer for testing and commissioning on High and Low Tension equipment
• Operation of various electrical equipment and systems.
• Servicing and maintenance on High and Low Tension equipment.
• Senses of agility, observation and alertness.
• Have positive attitude towards electrical learning.
• Willingness to learn from experiences and apply those learnings to new situations.

Requirements:

• Diploma/Degree in Electrical Engineering or related
• Fresh graduates are welcome

Responsibilities (includes but not limited to):

• Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
• Verify that passengers' documents are all in order for flight check-in.
• Front-desk duties at exclusive premier lounges.
• Meet and greet passengers at lounges reception.
• Assist passengers with special needs when required to.

Requirements:

• Local NITEC or Higher NITEC (Service, hospitality, tourism or related disciplines preferred)
• Candidates with Local Diploma will be considered for Officer role.
• Cheerful with pleasant communication skills
• Proficient in English and a second language for effective communication with international passengers
• Comfortable with working 6-days work week, rotational shifts (Morning / Afternoon / Overnight)
• Work in Changi Airport

Benefits:

• Shift allowance
• Staff transport after midnight
• OT pay after 44hours work/week
• Entitled to

1) AWS

2) Performance bonus

3) Joining bonus

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Job Description:

• Provide excellent customer service to the patients
• Serving and clearing food and drinks
• Check food served against patient meal orders
• Assist in inventory management
• Maintain cleanliness in and around workstation
• Assist nurses to meet patient's nutritional needs

Requirements:

• Min GCE N Level
• No experience required

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Shirley Pamela Awah
Registration Number: R2196979
EA License No: 13C6730 (MCI Consulting Pte Ltd)

Job Descriptions:

To provide TCM medical consultation and advice to patients
为顾客提供中医医疗咨询和建议

Based on traditional Chinese medicine theory, provide and advise appropriate medical treatment and dispense medicine to patients
根据中医理论，为顾客提供和建议适当的医疗和配药

Good basic salary
高工资

Good company benefits and attractive remunerations for the right candidate
良好的公司利益和福利

Leave and Medical Benefits
休假和医疗福利

Insurance Benefits
保险福利

Salary Increment after probation
试用期后加薪

Good Career Development and Overseas Exchange Opportunity
良好的职业发展和海外交流机会

Job Requirements:

Min 10 years experience in Singapore
最少10年在新加坡工作经验

Possess at least a Diploma in TCM
至少拥有中医文凭

Working Hours:
5 working days, 10am – 7pm

Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

Key Responsibilities:

• Spearhead the Active Ageing Centre (AAC)'s direction for cross-centre partnerships, delivery of services and community and stakeholder engagement
• Plan and develop strategic policies, procedures, standards and long-term plans to improve the quality of learning environments
• Run improvements on systems, processes, operations and risk management initiatives
• Drive the implementation of the recruitment strategies for Community for Successful Ageing (ComSA) Club and the seniors
• Lead and establish processes to improve curriculum, programmes and intiatives of the centre
• Propose and implement annual work and budget plans and prepare statistics reports
• Responsible for manpower plans, manage performance, training, development and mentorship programmes for staff
• Oversee student enrolment for the centre
• Analysing data trends, and providing inputs to senior management.
• Synthesize data and analysis into clear, concise monthly reports and presentations, highlighting key growth areas, challenges, and strategic opportunities to senior management.

Key Requirements:

• Must have - Master's in Gerontology with experience working with older persons.
• Degree in Social Work, Counseling OR Human Resources is preferred.
• Experience in geriatric case management is a preferred.
• Experience in social work, counseling will be a bonus.
• Penchant to engage with seniors in the community.
• Team player and able to collaborate with internal and external partners
• Excellent communication skills in English and Mandarin
• Ability to converse in Chinese dialects will be an added advantage
• Working location : Whampoa

Salary range is indicative and will commensurate with qualification and experience

We sincerely regret that only shortlisted candidates will be notified.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

• Working Location: Marine Parade (5.5Days) , Bishan (5days) , Orchard (5 Days)
• Working Timing: Mon – Fri (9am-5pm), Only Tue & Fri need to work till 7pm
• Starting Salary: $2,500 -$2,800 (Based on Experience)

About Us:
We are dedicated to providing exceptional Vision Care in a warm and welcoming environment. Our team of skilled professionals is committed to enhancing the vision and overall eye health of our patients. We believe that a positive, fun-loving atmosphere contributes to both staff satisfaction and excellent patient care.

Responsibilities:
Patient Care and Interaction:

• Greet patients with a friendly and professional demeanour, ensuring a positive first impression.
• Assist patients with the completion of necessary forms and paperwork.
  Schedule and confirm patient appointments, handling any necessary rescheduling or follow-up.
• Provide information to patients regarding procedures, treatments, and eye care products.

Clinical Support:

• Prepare examination rooms for patient visits, ensuring cleanliness and readiness.
• Assist ophthalmologists and optometrists with various diagnostic tests and procedures.
• Perform preliminary tests, such as visual acuity tests and ocular pressure measurements, under the supervision of eye care professionals.
• Maintain and sterilize medical equipment and instruments according to clinic protocols.

Administrative Duties:

• Handle billing and private/corporate insurance claims, including verifying insurance information and processing payments.
• Order and stock medical supplies, ensuring adequate inventory levels.
  Manage emails and Whatsapp Hotlines enquiries.

Team Collaboration:

• Work closely with other clinic staff to ensure efficient workflow and patient satisfaction.
• Provide support and assistance to colleagues as needed, fostering a collaborative work environment.
• Able to travel to different branches (Transport fees will be compensated).

Requirements:

• Minimum O-Levels Certification
• With Relevant Experience
• Able to support different outlet when needed
• Proficiency with office software and basic medical equipment.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

AWS + PB (Good Bonus & Benefits)

Medical & Dental Benefits

14AL + 6FCL + 1WL

Toa Payoh

Job Responsibilities:

• Curriculum planning and execution of engaging activities in a Respectful, Responsive and Reciprocal manner.
• Create a nurturing environment that is safe, joyful and conducive for learning as well as ensure the delivery of age-appropriate activities and lessons.
• Provide timely routine care to meet the needs of the infants.

Requirements:

• Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY) – EY1/EY2
• A team player with passion and interest in caring for and developing infants and toddlers
• Basic computer skills would be an added advantage

Interested candidates please kindly send your updated CV to [email protected] or whatsapp 8922 3320 to apply!

Cloud Recruitment Pte Ltd 23C1888

Cheralyn R23112542

Telegram Handle: Preschool Jobs Singapore
Facebook Page: Preschool/Childcare Jobs in Singapore

The Opportunity

· This is an exciting opportunity to work for one of the leading global banks.

· It is an opportunity for an experienced Equity Trade Support Analyst to join their team

The Job

APAC Equities Trade Control is responsible for managing the trade capture, reconciliations, lifecycle management, corporate actions and client servicing for Equity Swaps, Equity Executions and Equity Derivative businesses. The products covered are Listed and OTC products in Equity/Equity derivatives across all APAC markets.

Responsibilities:

· Provide consistently stellar operational support for derivative/swaps/cash products.

· Support the Sales and Trading Desks by investigating, resolving issues and enquiries.

· Utilize critical thinking/problem solving skills to provide timely resolutions to client issues and breaks.

· Work closely with wide range of stakeholders both within operations and outside of operations such as compliance, credit, sales, trading, legal, risk, technology.

· Exhibit proactivity to improve process and enhance controls to mitigate operational risk to the firm

· Strong individual contributor but must be an active team player to achieve collective goals.

· Manage ad-hoc projects and liaise with both internal/external counterparts in different regions.

The Talent

· Degree in Business Management/Finance or any other relevant fields

· Possesses understanding of Equity/Equity Derivatives Trade Life Cycle/Corporate Actions

· Risk & Control focused; Understands Risk and potential P&L impacts of processes.

· Proficiency in MS Product Suite i.e. Excel, Word etc. is essential

· Bloomberg, Reuters and corporate action processing knowledge preferable

· VBA & SQL programming skills preferable

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]

• Email Topic: Apply Equity Trade Support Analyst

• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

We are looking for an Application Support Engineer to join a Software Solutioning Company delivering FinTech Applications.

• Gain exposure to the latest Web3.0 technologies
• Salary package up to $4,000 + AWS + VB (~2 months bonus)
• Central work location - Hybrid working arrangement

Responsibilities:

• Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
• Maintain detailed records of daily interactions with users, reported issues, and completed solutions.
• Collaborate with Level 2/3 technical staff and project managers to establish goals and objectives for system improvements and upgrades.
• Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
• Create and implement new processes to improve efficiency and customer satisfaction.

Requirements:

• Qualification in Computer Science or equivalent.
• Experience with some programming languages (HTML, JAVA) will be an added advantage.
• Good writing and communication skills.
• 12-hour shift arrangements are in 3-2-2-3 (Work - Rest - Work - Rest days) rotating manner.

Interested candidates may click on apply or apply via email to [email protected] (indicating Job ID J49091 for faster processing).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

Responsibilities:

• To provide care and supervision for students with special needs who are attending a Student Care for Special needs from 7 years old to 12 years old.
• To assist plan, write, monitor and improve IEP lesson plans, reports, records and documentation of every student
• To plan, prepare and produce materials, and conduct routines and activities with the students pertaining to physical exercises, life-skills training, activities of daily living (ADLs), hobby development (e.g. music, horticulture), and excursions according to the schedule
• Implement classroom management strategies.
• Collaborate and communicate with parents or caregivers, other programme staff and other stakeholders on the student’s progress, well-being and in advocating for the students
• Strong interest and commitment in working with individuals with special needs (e.g. Autism Spectrum Disorder, Intellectual Disability)
• Flexible working shifts for Part-time Educator
• Participate in various organisation’s initiatives & events
• Attractive staff benefits

Requirements:

• Good team player with good communication and interpersonal skills
• Possess a good command of spoken and written English
• Priority will be given to individuals with experience in Special Needs Education. On the job training will be provided.
• Looking for educators for both Changi (East) and Woodlands (North) branches

• Providing excellent customer service
• Preparing food items according to established recipes and standards.
• Adhering to food safety and hygiene standards at all times.
• Handling cash transactions and payments
• Performing regular cleaning of the store
• Packing and preparing deliveries for food delivery platforms
• Assisting with other tasks and duties as assigned by manager

Location:

Jurong, Clementi, Woodlands, and Serangoon

As a marketing intern, you will be given the opportunity to be part of the marketing team and contribute to the marketing and growth of HMI Medical Centre (f.k.a StarMed Specialist Centre). This role offers exposure to a range of marketing activities, both digital and traditional, while proving hands-on experience in the healthcare industry.

Within the marketing team, you will also be playing a crucial role in supporting the growth of the relevant business units including corporate sales, concierge services and partnership & engagement.

Roles & Responsibilities:

• Participate in the planning and executing strategic marketing and communication activities for both digital and traditional channels (e.g Out-of-home, print collaterals, social media, website, EDM).
• Collaborate with the design team to brief them on necessary requirements for marketing creatives.
• Craft content for digital, print and outdoor marketing channels through effective copywriting and ideation. Experience in designing and video editing is a plus.
• Manage stakeholders through timely submission of deliverables, regular communications and updates.
• Request for proposals/quotations for marketing campaigns & partnership engagements.
• Collaborate with clinic staff and doctors for successful end-to-end execution of marketing/customer service enhancement campaigns.
• Offer support at marketing events, when required.
• Assist with other ad-hoc duties as assigned

Requirements:

• Able to commit at least for 4 months.
• Enjoy communicating with people and am always eager to learn new things
• Good interpersonal skills, a good team player, and has good time management skill

Responsibilities

• Oversee daily operations

• Hire and train beauticians, as needed

• Organize employees’ shifts, considering peak times and seasonality

• Order beauty products, like creams and essential oils and replenish stock

• Arrange for regular maintenance services for all equipment

• Apply hygiene practices across all beauty stations

• Ensure all beauty treatments meet high quality standards

• Maintain staff records, including salaries and working schedules

• Promote services, products and discounts on social media

• Receive payments from clients and track all transactions

• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)

• Run online competitions and offer discount packages to attract new customers

Requirements

• Proven work experience as a Beauty Manager or similar role

• Good knowledge of beauty treatments and products (e.g. for skin care)

• Basic bookkeeping knowledge

• Excellent organizational skills

• Ability to handle customers’ requests and complaints with grace

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

Promote the company by providing efficient service to customers through polite and helpful handling of enquiries.

• Attend to all enquiries and requests from phone calls in a professional manner in line with the Company's guidelines and service standards.
• Ensure effective and timely follow-up with customers on their enquiries and requests.
• Manage customers' complaints and feedback with a good closure.
• Create and/or maintain proper customer's information, call, email, and policy retention records in line with the Company's operation guidelines.
• Achieve Key Performance Indicators targets for the individual and assist in the achievement of the overall team targets as prescribed by the Company.
• Ensure confidentiality of data in the manner and to the extent required by the Company.
• Ensure business handled is within scope of authority granted, and in line with the Company's underwriting guidelines, control procedures and service standards.
• Assist in monitoring outstanding premiums and implement the company's credit control policy.
• Ensure compliance with all laws, regulatory provisions and Company policies as are relevant to the role.
• Undertake any other duties as may be assigned.

Minimum GCE O Level

• Proficient in customer servicing and possesses strong drive for service excellence
• Good communication and writing skills
• Possess a pleasant and cheerful disposition
• Comfortable attending to customers via phone
• Ability to multi-tasks and meet timelines
• Able to adapt changes and work in a fast-paced environment
• Relevant insurance qualifications / certifications is an added advantage

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $2,900
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 years contract (Yearly Renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”