Total 833 Customer Service job vacancies in tampines north east

Aramex is a leading global provider of comprehensive logistics and transportation solutions. Established Aramex, a global leading service provider of comprehensive logistics and transport solution serves 15 million customers worldwide. Aramex employs over 18,000 motivated professionals in over 66 countries worldwide with a shared vision to provide a seamless logistics and delivery experience – connecting the globe.

Our Mission is to Deliver flexible, innovative, reliable transport and logistics solutions.

Sea Freight Customer Service / Specialist

We are looking for a Sea Freight Customer Service / Specialist to join our Singapore team and will report to the Sea Freight Assistant Manager.

Responsibilities

• Establish good working relations with customers and provide them the best freight solution
• Handle freight enquiries, quotations and coordination with customers.
• Provide support for the commercial team by providing quotations
• Support customers on any claim, payment issues or pending shipment.
• Manage shipment from origin to destination to ensure customers’ satisfaction.
• Coordinate with multiple stakeholders internally.
• Negotiate rates with carriers, agents, offices and service providers.
• Report any failure to the line manager and ensure client is updated on time manner.
• Maintaining daily and regular reports.

Requirements

• At least 2 years working experience in freight forwarding
• Customer service oriented and key account management is preferred

• TO OVERSEE BEAUTY CENTRE OPERATION
• TO PERFORM FACIAL CONSULTATION
• TO PERFORM NAILS AND EYELASHES CONSULTATION
• TO PERFORM FACIAL SERVICES
• TO PERFORM MANICURE AND PEDICURE SERVICES
• TO TRAIN BEAUTICIAN
• TO TRAIN MANICURIST
• TO INTERVIEW BEAUTICIANS
• TO INTERVIEW MANICURISTS
• ABLE TO COMMUNICATE IN CHINESE AND ENGLISH

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children.  We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONE THKMC – Empowering the Community.

RESPONSIBILITIES

Job Responsibilities

• Give nursing care, including medication, treatment and dealing with emergencies as well as supervision of the personal hygiene of the residents;
• Teach, guide and discipline the resident;
• Ensure the general cleanliness of the premises;
• Ensure that the treatment room, sickbay, time out room and nurse’s station are kept clean and tidy

Duties

• Screen, treat and provide nursing care to sick residents;
• Attend/carry out routine procedures for all new admissions and residents returned from absconding;
• Refer sick residents for medical examination by the doctor;
• Arrange the appointment cards and transport of residents attending appointments at hospitals and polyclinics;
• Follow-up on residents who have been referred to hospitals;
• Update the residents’ medical cards daily eg. diagnosis, treatment, transfer, appointments and discharges from hospitals;
• Serve medication to residents and supervise residents at meal times;
• Give first-aid treatment for emergency cases;
• Refer ill residents to hospital in the absence of the doctor;
• Supervise Assistant Nurses, Nursing Aides and Health Attendants in their work;
• Supervise the needs of residents who are attending morning school or going to work;
• Carry out necessary investigation arising from any incident that had taken place in the Home and update the Superintendent and Manager;
• Order and maintain supplies and equipment;
• Perform any other duties as may be assigned by the Superintendent from time to time.

• Recognised nursing qualification and registered with the Singapore Nursing Board

• Preferably candidate with at least 1 yr of working experience;
• Comfortable working with children and adults with multiple disabilities;
• Able to perform rotating shift
• Work location: Chai Chee / Sembawang

Apply here: [email protected]

Mission

· As a member of the PowerCARD maintenance team, provide proactive, prompt, effective and efficient support to ensure resolution of reported complex incidents, within specified SLAs.

The role of the regional Head of Support:

After projects are handed over to the production phase, the regional head of support manages the performance of the regional support team to guarantee compliance with contractual SLAs relating to the support of the PowerCARD solution. He ensures that the support staff follow defined processes and procedures to always provide outstanding customer service, and he maintains a close relationship with its customers portfolio. He will be responsible for customer satisfaction after the implementation has been successfully concluded.

Key Responsibilities:

Oversee all requests, incidents, and problems. Act as hierarchical point of escalation. Coordinate responses to critical issues raised, both internally and towards the customer.

Customer Ticket Handling - Addition or modification of configuration:

· Analyze and filter customer tickets raised through the Jira tool.

· Dispatch tickets to team members based on urgency, complexity, and customer account, and monitor their processing.

Customer Ticket Handling - Bug Corrections:

· Analyze root causes of reported problems, detect bugs, develop fixes, and send patches in the form of MTP (Move to Production) to the affected customers.

· Proactively send patches to other clients using the same version to prevent issues.

· Inform the Software Factory regarding the integration of these fixes into future deliveries.

Customer Account Management:

· Arrange on-site visits, conduct meetings (weekly, monthly, and yearly) with clients to assess the actual situation and listen to their feedback.

· Provide feedback to management regarding the monitoring and SLAs of customer accounts.

Crisis Management:

· Participate in management of crises (system down/fraud) by promptly contacting the client, diagnosing the problem, detecting real-time root causes, resolving the bug.

· Document and report the case to management.

Management and Reporting:

· Recruit and develop team members.

· Analyze & monitor the performance of the team, consolidate reports, analyze indicators.

· Make necessary process improvements to ensure compliance with SLAs.

· Define and manage ex-house support partners and resources.

· Provide comprehensive ad-hoc and monthly reports on Product Support tickets and bugs raised to the in-house development teams.

· Monitor and manage incoming ticket volumes. Identifying trends and delivering on strategies to reduce overall ticket volumes.

Profile / Skills

· Bachelor in computer science.

· Understanding PowerCARD product would be beneficial.

· Knowledge of the field of payment (protocols, actors, etc.)

· Proficiency in Incident & Problem Management, Change Review and Deployments.

· Strong analytical and problem-solving skills

· Proficiency in programming language, framework (C/C++, PL/SQL, JAVA, Unix SHELL …)

· ITIL service management experience and ITIL certification

· Team management

· Written and verbal communication skills

· Ability and willingness to work closely with the HQ in Morocco as well as with potential outsourcing partners in Asia region incl. required travels.

• Position: Warehouse/Operation Supervisor (DATA CENTRE-SLA/SLO)
• Location: Benoi
• Working hours: 5 days, Monday to Friday (8.30am to 6.00pm)
• Salary (commensurate on experience): Up to $6200+ AWS
• Duration: Permanent
• Industry: Logistic

Main Responsibilities:

• Supervise, monitor, and direct the performance of Data Centre Services (Deployment of racks, trays, hardware, customer requests through ticket management, reverse logistics, supporting parts storage and replenishment)
• Monitor daily Service Level Objective (SLO) and Service Level Agreement (SLA) - (multiple sites)
• Develop an operational team strategy to achieve Service Standards & SLA KPI’s.
• Professionally monitor and train team’s performance, provide on the job coaching and evaluate performance, compare results to objectives.
• Recommend or initiate hiring, promotions, transfers or disciplinary actions.
• Conduct regular safety and task specific training both theoretically and practical.
• Ensure all services are completed accurately and on time, in accordance with customer policies, including safety requirements.
• Establish, maintain, and promote exceptional customer service.
• Properly maintain and inspect tools & equipment.
• Schedule Maintenance Services as necessary to maintain the facility’s infrastructure systems in accordance with maintenance programs including, but not limited to, 5S (floor and room organization, supplies, and upkeep).
• Always ensure an appropriate number of personnel on site.
• Oversees daily management of staff and manage the flow of Data Centre day-to-day operations
• Perform all services as efficiently as possible while limiting negative impact to the environment.
• Attend regular meetings with customers to report issues, analyze quality, review performance, and/or resolve issues.
• Correctly maintain and generate required reports, including trends surrounding the services.
• Correctly interpret and enforce company policies and safety procedures to ensure compliance.
• Manage team capacity & utilization for assigned tasks during normal operations SLA & standards
• Requires traveling to multiple sites if required.

Requirements:

• Minimum 2-3 years of experience in a similar role.
• Preferred Tertiary educational level.
• Must have Team Management experience.
• Must be comfortable working in a physically demanding environment.
• Ability to lift/move (~25 kg / 50 lbs.) equipment as required.
• Knowledge of machines, equipment and maintenance.
• Experience in handling multiple projects and tight timelines.

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director

Reg no.: R2090601 | EA No: 13C6684

We are looking for passionate Staff Nurse / Enrolled Nurse who wants to join our company for an exciting renal career as a specialisation. The Incumbent is required to maintain standards of patient care, the delivery of safe therapy as prescribed to patients.

Jobs Resposibilities :

1 ) You will be a part of our nursing team providing a high standard of nursing care to our renal patients

2) You will oversee and assist in the education of patients, ensure accurate nursing records are maintained and give and receive comprehensive nursing report

3) You will work closely with clinical nurse managers in all administrative aspects of centre management.

Jobs Requirement :

1) Registered with Singapore Nursing Board is a MUST

2) Training will be provided for those without renal experience.

3) Our Centre operate on 2 shift (Morning : 6.30am - 2.30pm , Afternoon : 2.30pm - 10.30pm) from Monday to Saturday.

Interested candidates are invited to apply online with a comprehensive resume (attached most recent updated resume could help to expedite the process of shortlisting).

Task: The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle.

Responsibilities:

• Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
• Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
• Update the ticketing system databases with information about technical issues and useful information provided by customers
• Improving existing ticketing system by evaluating system process and making recommendations
• Frequent interaction with sales and technical support for resolving customer issue
• Other ad-hoc assignments as assigned by the supervisor

Requirements:

• Graduating students from ITE / Diploma / Degree in Engineering or relevant field of studies
• Good communication (i.e. writing and speaking) and interpersonal skills
• Attention to detail, proactive, self-motivated and willingness to learn
• Possess good customer-focused and results-oriented attitude
• Willingness to coordinate and work with colleagues across other departments or countries
• Proficiency in MS Office (MS Excel, Words and PowerPoint)
• Excellent time management skills and the ability to prioritize work

About the Company:

Rohde & Schwarz is home to in-depth engineering know-how and highly innovative and committed employees. We're recognized as a world market leader in wireless communications. Plus, we develop future-oriented products for many growth markets such as mobile phone technology, radiocommunications and digital television. We do business in more than 70 countries worldwide, and we value individuals who share our main objective: To be the best!

Rohde & Schwarz Singapore is the competence centre in the heart of Asia for sales, systems & projects, service & repair, calibration; R&D and customer support. We aim to bring Rohde & Schwarz's technical competence one step closer to our customers in the region. Together with the Asian subsidiaries and agents, the Regional Headquarters (Asia Pacific) located in Singapore forms the integral part of the company's multi-cultural sales and distribution network to service our customers.

• Position : Call Centre Executive – Up to $3,500 Basic - Clarke Quay - All Welcome!
• Location : Clarke Quay
• Working hours : 5 Days Work Week – Monday to Friday: 9.00AM to 6.00PM
• Salary (commensurate with experience): Up to $3,500 + 14 Days AL + AWS + Performance Bonus + Medical & Dental Benefits
• Duration : Permanent
• Industry : Medical

Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Any other ad-hoc duties as assigned.

Requirements:

• Must have prior related experience in customer service related roles

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Senior Consulting Manager (APAC)

Reg no.: R21101247 | EA No: 13C6684