Total 1,433 Customer Service job vacancies in tanjong pagarr central singapore

Responsibilities:

• Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
• Understands the customer and establishes needs to offer relevant products, services and solutions
• Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
• Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
• Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
• Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
• Enhance customers' experience by introducing them to self-service banking channels that suit their needs
• Meet all service standards and assigned targets at the individual and team levels

Requirement:

• Minimum Diploma in any discipline
• With 1-2 years of experience in customer service-related roles.
• Ability to face customers in banking branch setting.
• Tech-savvy and willing to be trained.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world-class operational support to our end users. This change is geared towards rethinking how we provide Operational support for the services under our responsibility. As a member or the Onsite Technical Support team, the Associate Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc.’s staff. The successful candidate will be a technically versed resource with excellent customer service skills.  

The Associate Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools. The successful candidate will work with a dynamic and evolving global team charged with continuously improving the efficiency and effectiveness of support for our end user environment.   

Arcc Spaces

Launched in 2003,Arcc Spaces is a shared workspace platform that caters to established corporate/enterprise companies looking to transform the way they work, and drive innovation. We provide access to a collection of beautifully designed hubs, lounges and labs grounded in landmark projects across the world’s gateway cities. Our team are passionate about empowering today’s Arcc Spaces

Launched in 2003, Arcc Spaces is a shared workspace platform that caters to established corporate/enterprise companies looking to transform the way they work, and drive innovation. We provide access to a collection of beautifully designed hubs, lounges and labs grounded in landmark projects across the world’s gateway cities. Our team are passionate about empowering today’s leaders to meet, collaborate, learn, and access talent and opportunities.

Who Are We

Our Positioning is Elevated.

Our Hospitality is Warm and Authentic.

Our Perspective is Globally Minded & Curious.

Our Goal is To Engage Dialogue and Innovation.

Our customers are Progressive and Ambitious

Our X-Factor is Bringing buildings to life.

The Role

The Guest Experience Executive is a vital customer facing role, on the ‘ front lines’ who acts as an ambassador for the Centre Success & Operations Team.

As the “face” for Arcc Spaces, the role is responsible for all operations/client services for their centre(s) & tasked to build and maintain client relationships, ensuring client satisfaction and retention.

With a Focus on customers and our product offerings, they will be chiefly responsible for the execution and delivery for the range of products and services at their centre(s).

DUTIES & RESPONSIBILITIES:

Values

1. Be an embodiment of the Arcc Spaces values (authentic, responsible, curious, collaborative).

2. A strong and consistent brand ambassador for Arcc Spaces through professional presentation of oneself (verbal and written communication, deportment, hospitable, positive attitude, smile)

Centre Operations

3. Executes and elevates all centre specific customer engagement activities to promote client satisfaction and foster retention -e.g. maintains good relationships with clients, executes related activities such as events, community networking, shares feedback to your leaders and supports implementing initiatives/change)

4. Acts as a client advocate in providing feedback from the community back to the team for follow up in the constant pursuit of improvement.

5. Champion centre specific customer engagement activities to promote client satisfaction and foster retention.

6. Takes charge of clients check ins and outs; handles administrative and invoicing matters; ensures smooth operations of their respective centres.

7. Assists in all centres related engagement activities (breakfasts, pantry preparation, afternoon delights, etc).

8. Supports and oversees vendor relationships alongside the Centre Success Manager and Centre Success Director/ General Manager.

9. Partakes in any other duties as assigned

Commercial

10. Supports the Centre Success Manager/s in achieving outcomes of in-house commercial activities, such as achieving renewal targets, driving income (GSI, meeting rooms and events), maintaining operational budgets for allocated centre/s.

Product

11. Ensures desired operational standards and readiness by executing on expected objectives & strives for continuous improvement/innovation.

12. Enhances and delivers desired hospitality quality – e.g., know your clients, engage with clients consistently, provide input & feedback to your leader to improve the client’s experience. Utilize systems religiously (Freshdesk, Salesforce)

13. Commits to adhering to the hospitality or centre related trainings conducted by your manager and to motivate your colleagues to do the same. (e.g., adhere to the Arcc Service Standards, ensuring excellent verbiage(written/verbal), adopt a positive mindset, deportment, etc).

14. Enhances customer service quality – e.g., maintaining contact with customers, providing input & feedback to Centre Success Manager to improve the customer experience

15. Supports the Centre Manager by updating partnerships validity, sharing clients’ preferences, habits and sharing partnerships perks with clients.

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

(EAST REGION)

Roles and Responsibilities:

Products: Microscope Solutions Products

Customer support for Domestic as well as regional
> To arrange service visiting, install, repair, troubleshooting, and re-location on site
> To set up and dismantle equipment for demonstrations
> To conduct equipment familiarization training for users
> To answer service enquiries
> To attend user’s meetings
> To install and commission new equipment at customer’s sites

To practice and enlightenment for Customers satisfaction in service team

Service administration
> To prepare service quotations, contracts, report, and invoice
> To arrange spare parts from suppliers
> To send / deliver repair item and spare parts
> To collect equipment for in house repairs
> To deliver new equipment to customers
> To attack and pursue outstanding debts
> To send faulty parts to vendors for checking and testing
> To furnish technical information and quality report to Principal

Requirement:
- At least diploma in engineering.

- having at least 1-2 years’ service engineer working experience
- Experience in medical device servicing is needed
- Able to work both independently and as an effective team player
- Proficient in Microsoft Excel and Words
- Well-organized, self-motivated, reliable and resourceful
- Strong communication and inter-personal skills
- With car license prefer

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

RESPONSIBILITIES

• Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Korean to English and vice versa
• Report and minutes writing in Korean and/or English

REQUIREMENTS

• English (fluent), Korean (fluent, native)
• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give n-depth gaming and PC/console troubleshooting support
• Ability to solve and analyse information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

Our Mission
At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide technical services include writing scripts, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issue
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support for weekend and public holiday on an as needed basis
  

Qualifications
Your Experience

• 8+ years of related experience
• Required experience with supporting end point software products
• Required strong experience with Windows OS based applications (Installation, troubleshooting, Debugging)
• Strong experience with MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)
• Experience with end point security software is a plus (Antivirus, DLP, IPS, NAC)
• Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE)
• Experience with batch scripting is a plus
• Strong ability to independently debug broad, complex, and unique environments with mixed applications and protocols required
  
  

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Our Mission
At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA document for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
  

Qualifications

Your Experience

• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent Chinese & English written and verbal communication skills are required
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

Customer Service

• Attending to local and overseas customer’s inquiries pertaining to rates and investigating queries and complaints (eg cargo damage, short shipment).
• Inform changes in shipping info to customers (change of vessels/departure date etc).
• Weekly preparation of flyers for weak ports.
• Liaise with other departments closely for documentation.

Cargo Bookings

• Responsible for bookings and tele- marketing for local cargoes. Define the exact commodity description from the shipper.
• Pre-booking with carriers of containers and handling class cargo declaration with carriers for your own sectors.
• Inform changes in shipping info to warehouse (change of vessels/departure date etc).
• Preparation of railing instructions and liaising with warehouse/truckers
• Follow up with shippers of any discrepancy in M3 or packages being booked by phone and fax.
• Getting all the BL draft in place within the given time frame for all consoles that involves AMS/ACI filing.
• Sending cargo needed via emails to all CS & Sales personnel everyday.
• Assisting Export Manager in negotiating with carriers for competitive rates whenever possible.
• Filing.

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlets:

• In-Suite Dining
• La Dame de Pic
• Raffles Courtyard
• yi by Jereme Leung

Primary Responsibilities 

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

Responsibilities

• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine the level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.

Requirements:

• Minimum of 3 years related experience in employee support and have good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
• Or, you bring a minimum of 4 years of experience in customer service support and a working knowledge of Human Resources. Bachelor’s degree or equivalent and relevant work experience.

Shift Timings (Choose One Shift Option):

1. Option #1: Non shift

Working Hours : Non-shift: 42.5 hours per week

Mon-Fri, 8.5 working hours between 7 am to 6.30 pm + 1-hour meal break in between

Or otherwise advised by the Client

- Week 1: Mon 7am-4.30pm/Tues 7am-4.30pm/Wed 7am-4.30pm/Thurs 7am-4.30pm/Fri 7am-4.30pm/Sat OFF/Sun OFF

- Week 2: Mon 8am-5.30pm/Tues 8am-5.30pm/Wed 8am-5.30pm/Thurs8am-5.30pm/Fri 8am-5.30pm/Sat OFF/Sun OFF

- Week 3: Mon 9am-6.30pm/Tues 9am-6.30pm/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/Sat OFF/Sun OFF

- Week 4: Mon 7am – 4.30pm/Tues 7am – 4.30pm/Wed 7am – 4.30pm/Thurs 7am – 4.30pm/Fri 7am – 4.30pm/Sat OFF/Sun OFF

2. Option #2: Weekday shift
Working Hours : 5 working days, Mon-Fri.
42.5 hours per week.
Staggered shift hours : 8.5 working hours between 7am to 10pm + 1-hour meal break in between
Or otherwise advised by the Client

- Week 1: Mon 7am-4.30pm/Tues 7am-4.30pm/Wed 7am-4.30pm/Thurs 7am-4.30pm/Fri 7am-4.30pm/Sat OFF/Sun OFF

- Week 2: Mon 9am-6.30pm/Tues 9am-6.30pm/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/Sat OFF/Sun OFF

- Week 3: Mon 11am-8.30pm/Tues 11am-8.30pm/Wed 11am-8.30pm/Thurs 11am-8.30pm/Fri 11am-8.30pm/Sat OFF/Sun OFF

- Week 4: Mon 12.30-10pm/Tues 12.30-10pm/Wed 12.30-10pm/Thurs 12.30-10pm/Fri 12.30-10pm/Sat OFF/Sun OFF

3. Option #3: Weekends/PHs shift
Working Hours : 5 working days, 1 rest day and 1 off day per week
42.5 hours per week
Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)
Or otherwise advised by the Client

- Week 1: Mon 12.30-10pm/Tues OFF/Wed 7am-4.30pm/Thurs 7am-4.30pm/Fri 7am-4.30pm/Sat 7am-4.30pm/SUN OFF

- Week 2:Mon 8am-5.30pm/Tues 8am-5.30pm/Wed OFF/Thurs 8am-5.30pm/Fri 8am-5.30pm/Sat OFF/Sun 9am-6.30pm

- Week 3: Mon 9am-6.30pm/Tues 9am-6.30pm/Wed 9am-6.30pm/Thurs OFF/Fri 10am-7.30pm/Sat 10am-7.30pm/Sun OFF

- Week 4: Mon 10am-7.30pm/Tues 10am-7.30pm/Wed 10am-7.30pm/Thurs 10am-7.30pm/Fri OFF/SAT OFF/Sun 12.30-10pm

4. Option #4: AM & PM Shifts + Weekends / Night

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Description

Inbound call handling for Bank's Accounts servicing,
campaigns, products enquiries and helpdesk enquiries
Fulfillment follow through on case handling and with customers;
Ensure group compliance & control standards are observed and met in the execution of
customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
Overtime is Required

Job Requirements

· Degree/ Diploma in any discipline.
· Fresh graduates are encouraged to apply.
· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
· Possess good command of written and spoken English.
· Good analytical skills; passion for working and is good in working with numbers.
· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
· Passion for working, responsible and with good working attitude.
· Proficient in PC skills including MS Office applications.
· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

As a Material Planner in the data center, you will play a pivotal role in ensuring the seamless flow of materials and resources required for efficient data center operations. Your responsibilities will include material planning, daily coordination, ground material checks, system verification, and supporting team supervisors in material tracking processes. This role demands a detail-oriented individual with strong organizational and communication skills, capable of managing logistics in a dynamic and fast-paced environment.

Key Responsibilities:

Material Planning:

- Strategize and execute material procurement plans in alignment with operational requirements and forecasted volumes of incoming racks and machine trays to ensure timely availability of hardwares.

Daily Coordination:

- Coordinate daily logistics activities, including but not limited to shipping, receiving, and internal material movements.

- Work closely with cross-functional teams to address any logistical challenges and ensure on-time delivery of materials.

Systematic Tracking:

- Collaborate with the supervisor to maintain accurate records and track all incoming materials within the system, enabling seamless monitoring and availability for deployment.

- Oversee quality control measures to identify and rectify discrepancies promptly.

- Conduct regular ground material checks to verify the accuracy and condition of incoming shipments, including racks, machine trays, and cables.

Order Management:

- Manage and process orders for hardware racks, machine trays, cables, and related materials, ensuring timely procurement and delivery to meet project timelines.

- Address any issues related to tracking systems promptly and efficiently.

- Monitor lead times and communicate effectively with vendors to prevent delays in hardware delivery.

Metrics Management:

- Overlook the build SLAs and alert the supervisors / team on any potential issues / misses.

Supporting Supervisor and team members:

- Assist the team supervisor by providing necessary data, reports, and insights into material availability, status, and forecasts, aiding in informed decision-making.

- Collaborate with management to optimize logistics processes and enhance overall efficiency.

Requirements:

- Proven experience in logistics, material planning, or coordination roles - 3yrs of experience.

- Strong understanding of inventory management, systems and software - SAP, JDA, Excel.

- Past experience with data center hardware, equipment, and related components is a bonus.

- Strong organizational abilities to manage multiple tasks, prioritize effectively, and ensure timely completion in a fast-paced environment.

- Strong communication skills to liaise with vendors, internal teams, and stakeholders effectively.

- Meticulous attention to detail during material inspections and tracking to guarantee quality and accuracy.

- Ability to identify and resolve logistics-related issues promptly to minimize disruptions in material flow.

- Proficiency in excel and microsoft office is a must.

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

About EBC

Ethos BeathChapman (EBC) is a global group of executive search experts in Australia, Asia and EMEA, with a broader network beyond. We connect exceptional people to exceptional companies. In Asia, our multidisciplinary expertise covers specialised functions across Banking & Financial Services, Accounting & Finance, Technology, Legal & Compliance, Industrial, Life Science, Supply Chain and Procurement, Consumer & Healthcare recruitment markets, among others. Part of Will, EBC has ten offices worldwide in Australia, Singapore, Hong Kong, Japan, China, Philippines, Netherlands and the UK.

The Role

We are looking for a senior and capable individual to lead our high-calibre Talent Engagement Team (TET) and Sourcing Excellence Team’s (SET) within our Enablement Office. This role will be regional in scope giving you the opportunity to travel across all our offices in Asia. This person would be able to sit in either Singapore, Hong Kong, or the Philippines.

The TET and SET were conceived to add market leading candidate support for our Consultants and is therefore crucial part of our business. The TET and SET’s key strengths include uncovering hard-to-find candidates, candidate research and building shortlists, market mapping, retainer delivery and possessing in-depth market expertise. TET focuses around more senior, technical and retained/exclusive roles and are heavily involved with candidate interaction.

The Head of Research and Consultant Support will play a pivotal role across three main areas:

1. Technology & Process Improvement

• Take the initiative to understand EBCs technology stack and general operating environment as it pertains to the TET
• Proactively seek to create efficiencies, better ways-of-working and automations within the TET function
• Take a lead to manage existing ongoing projects through current phases and ultimately, successful completion
• Influence a generalised adoption of ATS and CRM systems, data driven work styles, and a culture of continuous improvement

2. Leadership & Training

• Effectively manage and lead a team of 25+ talent engagement and sourcing/delivery experts across APAC
• Discuss and identify individual target areas of development and drive consistent performance
• Develop and implement learning and development strategies for the overall development and continuous upskilling of the team
• Build collaborative relationships with key stakeholders and be persistent in delivering world-class sourcing capabilities

3. Sourcing Support & Execution

• Successful execution on complex and senior-level mandates and searches via strategic and multi-channel sourcing methodologies
• Mastery of sourcing technologies such as Robotic Process Automation and AI tools
• Contribution to the development and implementation of candidate initiatives such as newsletters, marketing campaigns and sourcing strategies

Experience and Qualifications

• A degree in business, information systems or a related discipline
• Minimum of 5 -10+ years of experience in recruitment or corporate talent acquisition.
• Minimum 3+ years of leading a recruitment or corporate talent acquisition team.
• Prior experience sourcing and qualifying senior candidates for a variety of roles
• Prior experience in business analysis, data, change management, or process improvement preferred but not a must
• Passion and drive to be a subject matter expert with the latest technologies concerning the headhunting and talent management industry
• High organisation skills with ability to hit deadlines and work to timelines
• Strong problem-solving skill
• Excellent communication skills to influence and work with stakeholders of all levels and backgrounds
• Understanding data / market insights where data insights and decision making is the norm

What is in it for you?

• Highly competitive base salary (SGD 8-10k per month) + commission + additional bonuses
• Flexible Work Arrangement – (Including 1 week work from anywhere)
• Luxury Incentive Trips
• Health and Dental Insurance
• Gym Membership
• Mature and autonomous culture

This is what your career at EBC could look like: www.ethosbc.com/careers

www.ethosbc.com | www.linkedin.com/company/ethos-corporation| #BeExceptional

BeathChapman (Pte. Ltd.)

EA Licence No. 16S8112

Responsibilities:

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Requirements :

• GCE 'N' level/ Nitec/Diploma
• 1-2 years customer service experience.

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Daniel Lee / EA Reg. No : R1989151

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Back-End - SQL Server

Responsibilities

• Designing database tables

• Creating views, functions and stored procedures

• Writing optimized SQL queries for integration with other applications

• Creating task schedules for use in automation

• Creating SSIS projects for ETL (Extract, Transform, Load),

• Creating reports in SSRS

• Optimize and maintain legacy systems

• Modify databases according to requests and perform tests

• Monitoring and managing user enquiries and issues on the systems helpdesk

• Troubleshooting system issues

• Extraction of reports as per the business requirements

• Support existing systems

Requirements

• In-depth knowledge on SQL server 2016 or above

• Hands-On experience on writing stored procedures, performance tuning and troubleshooting

• Experience with Microsoft SQL Server Reporting Services (SSRS) , Integration services (SSIS)

• Familiarity working with .Net Framework, JavaScript, HTML

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

☑ Training Provided

☑ B2B

· Responsible for acting as a liaison between customers and companies.

· Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries, serve customer by providing product and service information as well as resolving product and service-related problems,

· Attend to customer enquiries, liaise with customers on quotations/proposals, order acceptance, order fulfilment and receivables follow-up.

· Respond to quotation requests & ensure that terms and conditions comply with company policies.

· Coordinates with Logistics personnel for delivery arrangement and maintain customer communications.

· Pro-actively monitor exceptional orders & ensure appropriate contingent actions are taken to meet delivery schedule.

· Manage inventory to ensure timely storage and stock movement.

· Order management – Order closing and invoicing.

· Other ad-hoc clerical and administration duties as and when required.

Interested applicants, kindly send your resume in MS WORD format to ref9 at trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

'PLEASE STATE YOUR LAST DRAWN BASIC SALARY AND FIXED ALLOWANCE'

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Xue Fen (Shannifer)

EA Personnel Reg No: R1653801

Work Experience – L1

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus.

Work Location: City Hall

Job Description

We are looking to recruit committed individuals who have to serve together as a team to mentor children aged 7 – 12 by providing quality after-school care support in a homely environment.

You will play an active role in identifying the needs of the children and to support their learning and holistic development through the following:

• Supervising and guiding the children with their homework

• Planning and delivering programmes, such as character development programmes

• Organising enrichment workshops that can help promote the overall development of the children

• Curate creative activities to develop skills and expand mindsets in the areas of innovation, critical thinking and problem-solving skills.

• Engage children in outdoor play that serves to build psychomotor skills

As a significant adult figure to the children, you will be engaging with parents and caregivers as well as leveraging on resources in the community, for the well-being of the children.

If you have passion for children, understand the current issues facing children during this post pandemic environment, and want to take up the challenge

Other Requirements

• At least A-level or a Diploma in relevant discipline

• Preferably, WSQ Student Care certification

• Prior work experience with children with special needs is a plus

• Those without qualifications but have relevant working experience will also be considered

• Good team player

• Good communication skills

33hrs per week / 6 hours per day