Total 3 customer service manager job vacancies in Education / Training category in D13 Macpherson, Braddell

Training Manager

Multi National Luxury Fashion Retail Group

Location: Paya Lebar

Working Days: Office hours, Monday to Friday

Salary: Up to $7,000 Basic

To identify and monitor training needs in the organization, and design , plan and implement training programs, policies and procedures to fufill those needs. Work closely with respective stakeholders to provide excellent customer experience as and when required or as directed by management that 'goes beyond' expectations and support skills developments.

All training activities shall adhere to the ISO 9001 : 2008 standards.

Responsibilities:

• To have a complete understanding of the company in house training framework, rules and requirements
• Keep abreast of training trends, developments and best practices.
• Identify training needs and select the right training program to meet the business needs (Half-yearly)
• Design (Annual), organise and deliver approved in-house training activities including staff induction and development programs or staff
• Implement and conduct on-site training and field coaching for our frontline staff (On-going)
• Continuous prepare, review and update all training materials and training programs to meet ever-changing envrironment (Half-Yearly)
• Source external training partners and slecte the right partners to meet our training needs (Half-yearly)
• Plan, implement and manage approved Customer Service Program to ensure Customer Service Excellence.
• Monitor the effectiveness of the training programs by constant feedback and enforcement.
• Assist,plan,implement and monitor the individual & team incentive program.
• Coordinate, arrange and manage the grant application for the training program (handled by assistant)
• Coordinate training from Commercial teams on product trainings.
• Maintain and update database for Staff Development Program and successtion planning (via HRIS or execel template)
• To support in duties related to HR devlopment activities such as motivational activities , employee relations, staff retention and corporate social responsibility.
• To provide support on training related budgeting whenever required.

Interested candidates please call/ WhatsApp me at 87152978 or send your resume to [email protected]

Victor Gan (R1550441)

Swift Search Global Pte Ltd (EA 18C9495)

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our tuition centre as a Learning Consultant. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Learning Consultant role is crucial in maintaining a positive and professional image for our tuition centre.

JOB RESPONSIBILITIES:

• Manage phone calls and attend to walk-in parents.
• Maintain proper filing system to ensure smooth documentation and administration of the tuition centre.
• Record all math questions in the system.
• Inspect the tuition centre regularly and manage classroom booking, and after class matters.
• Obtain feedback from students’ parents for improvement.
• Demonstrate learning software to parents with good manners.
• Handle course enrolment, issue invoices, cancellation, rescheduling, and renewal matters.
• Support the essential maintenance of tuition centre facilities and equipment, coordinate with vendors/contractors/building management for the repair and maintenance of tuition centre as and when required.
• Willing to learn how to conduct student talk with parents.
• Administrative duties and any other ad-hoc duties as assigned.

JOB REQUIREMENTS:

• At least GCE 'O' Levels
• Familiar with registration or learning software will be an added advantage.
• No experience required, training will be given.
• Passionate about work even during challenging times.
• Excellent interpersonal and willing to be trained as Teacher.
• Fast paced working environment and able to multi-task, meticulous.
• 44 hours per week, able to commit weekdays (inc. evenings) & weekends.

Position Summary

The Training Manager holds the responsibility for maintaining the standards and quality of the educational experience provided by Bettr Academy. You will ensure that the training team adheres to the Academy's training standards and keep the training curriculum, courseware, and delivery methods aligned with current industry practices and the requirements of certifying bodies and stakeholders. As the primary representative of the Academy concerning training and curriculum affairs, you will play a crucial role in upholding excellence in education.

Key Responsibilities

Training Standards

• Collaborate with the strategic team to align training standards and learner experiences with the Academy's overarching strategy.

• Oversee Subject Matter Expert (SME) teams, collaborating closely to ensure the curriculum and lesson courseware remain current and meet required standards.

• Work in conjunction with the Head Trainer/SMEs/Lead Trainers to ensure thorough training of all trainers in their specialized areas, facilitation techniques, and IT/digital platforms (such as Zoom, Kahoot, and e-learning).

• Ensure adherence to the training code of conduct by all trainers and assessors, promoting fairness and ethical practices in their respective training domains.

• Collaborate with various leads to enhance the overall student experience, covering aspects such as space, facilities, equipment, tools, setup, learning materials, hospitality, and pre- and post-class administration.

• Analyze learner feedback, using insights to develop improvement plans for identified key areas.

• Direct the course development team for both new and existing classes/products, ensuring that courseware is comprehensive and updated for trainers to follow.

• Establish a Standard Operating Procedure for training calibration and refresher programs, targeting trainers and assessors.

Curriculum & Content Management

• Lead the project management efforts for developing and launching new courses/programs, aligning them with the Academy's New Course strategy plan. Responsibilities include, but are not limited to:

• Collaborating with Course Developer (CD) and Subject Matter Expert (SME) teams throughout the process, from acquiring new Course Accreditation to the finalization of courseware and materials.

• Coordinating with SME and Marketing teams to strategize trial classes and coordinate the official launch.

• Stay updated on the latest trends and content in adult education, ensuring that training programs remain relevant and future-proof.

• Establish a Continuous Improvement Review (CIR) system for periodic curriculum assessments of SCA and WSQ courses to ensure their ongoing relevance, conducting biannual reviews for the curriculum and quarterly reviews for lesson plans.

• Ensure proper archiving and documentation of course materials.

• Collaborate closely with the e-learning lead to guarantee the development of relevant, user-friendly, and up-to-date content for e-learning, while also monitoring and tracking e-learning programs.

Trainer Development & Advancement Pathways

• Collaborate closely with Bubble Heads to create a structured training progression framework for Senior Trainers, Junior Trainers, Assessors, and Coaches.

• Partner with Bubble Heads to guarantee the scheduling of both Primary and Secondary Trainers for each course.

• Work in tandem with Bubble Heads to identify any gaps in training manpower and collaborate with the Head Trainer and SMEs to train individuals, ensuring a ready pool of deployable trainers for all courses and levels.

• Establish a Trainer Assessment/Quality Control System applicable to both full-time and adjunct trainers.

• Ensure continuous professional development (CPD) requirements are fulfilled by all full-time trainers.

Adult Education Network (AEN)

• Maintain active connections within the AEN to stay informed about developments in the Training and Adult Education (TAE) community, fostering collaborative support.

• Cultivate engagement and connections with Schools, Institutions, and Government Partners to stay abreast of the latest training and education initiatives.

Portfolio and Knowledge Requirements

• Possess ACTA/ACLP & DACE Certification (DACE certification is optional).

• Proficient in learning and development technology, encompassing but not limited to learning management systems, e-learning platforms, and resources. Additionally, adept in the theories and applications of pedagogy and andragogy.

• Acquainted with the F&B scene, including familiarity with emerging trends (experience in coffee-related matters is advantageous).

Personal Skills

• Strong interpersonal and communication skills

• Strong project management skills and excellent time management.

• Good leadership skills

• Highly organized and able to multi-task

• Resourceful and thinks out of the box

This job has everything for the right applicant, and is available immediately. All applications will be treated in strict confidence. Only successful candidates will be contacted.

As a part of our selection process, please provide to [email protected]:

1) Cover Letter detailing:

- your interest in joining our merry crew

- how your past experiences and values can be applied to the role

- what you believe you can bring to Bettr

2) CV

- detailing your availability and expected remuneration

3) Tests

Please take these 2 tests and screenprint your results back to us:

a) MBTI: http://www.16personalities.com/free-personality-test

b) Synergist: https://predictablesuccess.com/styles-quiz/

Keep in mind that there are no ‘right answers.’ The assessments are designed for us to understand your strengths and how you interact with others so that we can work better together.

About The Bettr Group

The Bettr Group is a home-grown specialty coffee company founded in 2011, and Singapore’s first certified B-Corporation. Currently comprising Bettr Academy and Bettr Coffee, they offer world-class professional beverage education, sustainably sourced coffee products and caffeine driven experiences.

The Bettr Group works to empower lives through social programme for marginalised women and youth-at-risk, by nurturing direct and sustainable trade across its supply chain, and by building socially conscious communities wherever they operate.

The 2022 President’s Volunteerism & Philanthropy Awards and the 2017 President's Challenge Social Enterprise of the Year was awarded to The Bettr Group. We are also Singapore's 1st Certified B Corp and Best For The World Honouree (Community) ‘16 - ’19, Best For The World (Workers) '22.

BETTR@WORK
We're a diverse, mad flock of multi-hyphenates... all united behind our purpose of wanting to make the world a Bettr place through the work we do.

Some of us are a little geeky, some are a little OCD and some are all over the place all the time. But we have a lot of get-it-done gung ho and share a collective commitment to bringing the best of our individual super powers to work everyday to keep the Bettr world buzzing.

Bettr Group is an equal-opportunity, non-pigeonholey organisation and Singapore's first certified B Corporation . We have an open door hiring policy, where we offer employment opportunities regardless of educational attainment, work history, or past social barriers.

We're certainly not your average cup of Joe.