Total 7 customer service manager job vacancies in Education / Training category in d09 cairnhill orchard river valley

The KKH Paediatric Allergy Service is looking for highly motivated and enthusiastic candidates with a keen interest in clinical research in allergic disease to join our team as a Clinical Research Coordinator (CRC). The CRC will be responsible to, and collaborate with, the Principal Investigator and study team members to conduct research projects in the field of Paediatric Allergy, to ensure the successful completion of study measures in a timely manner to achieve high quality and impactful deliverables. The CRC’s principal role will be to perform clinical research-related procedures such as subject screening and recruitment, subject follow-ups, coordinating the collection and processing of biological samples, data collection, management and processes, data entry, cleaning and analysis.

• Assist with Subject screening and recruitment, conduct study visits, perform study procedures and collection of data sets and in strict adherence to approved study protocols, ICH Good Clinical Practice and other applicable regulatory bodies;
• Assist with biological sample processing, storage and analysis;
• Maintenance and organization of the investigator site files (ISF), preparation and submissions of documents and/or reports (e.g study amendments, study status reports) to the ethics committee;
• Assist with grant status reports and preparation of study progress slides during regular meetings with Co-Is and Collaborators;
• Assist with consolidation and management of data, data cleaning and data analysis;
• Conduct literature review, manuscript preparation and administrative aspects in relation to grant write up and submissions;
• Assist with any other duties of a similar nature that are delegated by the PI and/or Project Lead.
• Maintain the highest standard of professional conduct and record keeping in accordance with policies and procedures, and uphold a culture of camaraderie and excellence in the team.

Job Requirements:

• Degree in Life sciences or Health Sciences or related field.
• Prior clinical research experience will be advantageous.
• Effectively bilingual.
• Ability to work both independently and in a team.
• Possess excellant communication and interpersonal skills.
• Self-motivator, proactive, meticulous and possess excellent organizational skills.
• Multi-tasking capabilities.
• Proficiency in Microsoft office and statistical software.

Responsibilities:

• Formulate and develop training and development strategies to meet company business goals.
• Identify training needs, formulate training plans and deliver training programs to all retail staff in Singapore and Malaysia.
• Lead and work together with Retail Team to retain and accelerate customer service standard of retail staff.
• Monitor mystery shopping program and analyse result to formulate improvement action plan.
• Design and facilitate talent management process and career ladder for retail staff.
• Measure the success of all training initiatives and maximise ROI.
• Perform training follow-up for all levels of boutique staff to reinforce the application of skills learnt in training activities are well mastered and able to transfer effectively in workplace.
• Through field training efforts to drive performance of sales staff and to align an elite level of selling skills, luxurious customer shopping experience and promote a performance learning culture.
• Provide coaching and train the trainer to ensure the trainings and tools are implemented effectively in each store.
• Perform targeted follow-up/coaching with proper planning based on identified performance gaps, classroom performance, MSP results, feedback from retail management.
• Collaborate with HR Business Partner, retail and store management to formulate classroom training, field training and coaching plans.
• Prepare and monitor training budget and resource allocation.

Requirements:

• Minimum 3 years of Training and Development experience.
• Well understanding of luxury brands and retail industry preferred.
• Excellent communication, interpersonal and persuasive skills.
• Travelling within Region required.

• Build and grow relationships with clients.
• Identify new business opportunities and prospects.
• Collaborate with teams to create business solutions.
• Conduct financial analysis and support credit processes.
• Ensure compliance with policies and procedures.

Requirements:

• Minimum Degree in Business/Banking and Finance.
• Keen interest in finance/banking industry.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

As a Learning Partner, to engage business leaders for the development of new capabilities competencies and skills, fostering a culture of learning and innovation for the job family.

Design, develop and implement learning programmes, initiatives and processes that are aligned with organisational capability development and lifelong learning goals, as well as to address skill gaps in the workforce.

Programmes and Sponsorship Management

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Learning Partnering:

• As a Learning Partner, to engage business leaders for the development of new capabilities competencies and skills, fostering a culture of learning and innovation for the job family.
• Design, develop and implement learning programmes, initiatives and processes that are aligned with organisational capability development and lifelong learning goals, as well as to address skill gaps in the workforce.
• Programmes and Sponsorship Management
• Manage learning resources and budget associated with the job family. Explore untapped potential on learning reports and analytics.
• Maintain oversight of the L&D funding programmes and schemes. These include managing the budget and application processes, as well as measuring the deliverables and impact of the programmes and schemes.
• Manage MOH funded schemes including Health Manpower Development Plan and MOH-Inservice Scholarship & Sponsorship, aligned to approved implementation approach. Be the officer in-charge of managing the sponsorship processes, claims and audit matters pertaining to the funded schemes.
• Stay abreast and take bold steps to explore and apply new learning and development practices, technology, tools and approaches.
• Lead and Implement culture change initiatives to reinforce Core Values, learning and Innovation.

Job Requirements

• At least 10 years of relevant experience in leading and implementing Learning & Organisational Development, preferably in the health, healthcare or service sectors. This may include competency framework development, designing and curating developmental roadmaps and programmes, capability and learning needs analysis, building learning culture, managing training operations and learning management system, as well as other relevant areas.
• Strong in L&D operational process and project management.
• Experiences in competency framework development, programme and curriculum design development.
• Strong stakeholder management, influencing and collaboration skills to engage across different levels and functions.
• Exhibit strong collaboration within L&D and HR teams.
• Bold to explore and experiment with new ways of working.
• Demonstrate resilience, creativity and pro-activeness in managing dynamic and complex situation.
• Excellent verbal and written communication skills
• Meticulous and strong in analytical thinking.
• Proficient in Microsoft Office applications. Curious in exploring other learning technology and platforms. (e.g. Menti, Kahoot, Padlet)

WA me at https://wa.me/+6582976283 NOW!

Interested candidates please submit your resume to [email protected]

Jace Choo Oi Kei

Personnel EA License No.: R1875164

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Learning Partnering:

• As a Learning Partner, to engage business leaders for the development of new capabilities competencies and skills, fostering a culture of learning and innovation for the job family.
• Design, develop and implement learning programmes, initiatives and processes that are aligned with organisational capability development and lifelong learning goals, as well as to address skill gaps in the workforce.

Programmes and Sponsorship Management

• Manage learning resources and budget associated with the job family. Explore untapped potential on learning reports and analytics.
• Maintain oversight of the L&D funding programmes and schemes. These include managing the budget and application processes, as well as measuring the deliverables and impact of the programmes and schemes. Manage funded schemes including Health Manpower Development Plan and Scholarship & Sponsorship, aligned to approved implementation approach. Be the officer in-charge of managing the sponsorship processes, claims and audit matters pertaining to the funded schemes.
• Stay abreast and take bold steps to explore and apply new learning and development practices, technology, tools and approaches.
• Lead and Implement culture change initiatives to reinforce Core Values, learning and Innovation.

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Learning Partnering:

• As a Learning Partner, to engage business leaders for the development of new capabilities competencies and skills, fostering a culture of learning and innovation for the job family.
• Design, develop and implement learning programmes, initiatives and processes that are aligned with organisational capability development and lifelong learning goals, as well as to address skill gaps in the workforce.
• Programmes and Sponsorship Management
• Manage learning resources and budget associated with the job family. Explore untapped potential on learning reports and analytics.
• Maintain oversight of the L&D funding programmes and schemes. These include managing the budget and application processes, as well as measuring the deliverables and impact of the programmes and schemes.
• Manage MOH funded schemes including Health Manpower Development Plan and MOH-Inservice Scholarship & Sponsorship, aligned to approved implementation approach. Be the officer in-charge of managing the sponsorship processes, claims and audit matters pertaining to the funded schemes.
• Stay abreast and take bold steps to explore and apply new learning and development practices, technology, tools and approaches.
• Lead and Implement culture change initiatives to reinforce Core Values, learning and Innovation.

Job Requirements

• At least 10 years of relevant experience in leading and implementing Learning & Organisational Development, preferably in the health, healthcare or service sectors. This may include competency framework development, designing and curating developmental roadmaps and programmes, capability and learning needs analysis, building learning culture, managing training operations and learning management system, as well as other relevant areas.
• Strong in L&D operational process and project management.
• Experiences in competency framework development, programme and curriculum design development.
• Strong stakeholder management, influencing and collaboration skills to engage across different levels and functions.
• Exhibit strong collaboration within L&D and HR teams.
• Bold to explore and experiment with new ways of working.
• Demonstrate resilience, creativity and pro-activeness in managing dynamic and complex situation.
• Excellent verbal and written communication skills
• Meticulous and strong in analytical thinking.
• Proficient in Microsoft Office applications. Curious in exploring other learning technology and platforms. (e.g. Menti, Kahoot, Padlet)

WA me at https://wa.me/+6582976283 NOW!

Interested candidates please submit your resume to [email protected]

Jace Choo Oi Kei

Personnel EA License No.: R1875164

Recruit Express Pte Ltd (EA Licence No.: 99C4599)