• Oversee and set the strategic direction for R&D and Sales, ensuring alignment with company goals to drive growth and innovation.
• Develop and implement sales strategies to increase revenue and expand market share.
• Ensure R&D efforts focus on creating products that meet customer needs and market demands.
• Lead and foster a collaborative culture between R&D and sales teams to ensure seamless product development and market delivery.
• Collaborate closely with marketing, production, and operations to ensure timely and efficient product launches.
• Monitor sales performance, set objectives, and analyze results to continuously optimize the sales process.
• Manage key performance indicators (KPIs) for both R&D and Sales teams, ensuring alignment with business objectives.
• Establish strong relationships with customers and external stakeholders to gather feedback and identify new market opportunities.
• Manage R&D and sales budgets, ensuring cost-effective operations while maintaining quality and performance standards.

Requirements:

• Bachelor’s degree in Food Science or a related field.
• A minimum of 10-15 years of experience in R&D and sales within a manufacturing environment.
• Fluency in Japanese to communicate effectively with Japanese clients and headquarters.
• Proven ability to lead high-performing teams with strong interpersonal and communication skills.
• Strong understanding of market trends, customer behavior, and the competitive landscape.
• Expertise in formulating and executing sales and R&D strategies aligned with business goals.
• Solid financial acumen, including budgeting, forecasting, and cost management.
• Excellent problem-solving, decision-making, and strategic thinking skills.

Project Overview

We are seeking a Research Scientist to systematically organize knowledge for a project on “Designing human-AI teams.” The project is part of a five-year research program on "Mens, Manus and Machina—How AI Empowers People, Institutions and Cities in Singapore (M3S)."

Successful applicants for this position will have the opportunity to work on a cutting-edge, interdisciplinary project that aims to dramatically rethink how people and AI systems will work together in the future. To do this, the project seeks to build a strong scientific foundation for how AI can augment (as opposed to replace) humans.

An important goal of the project is to develop a rich ontology of activities that can be performed by human-AI teams. Like categorizing the plants and animals on a little-explored continent, the work will involve cataloging many (a) activities and (b) possible human-computer processes for performing these activities.

To do this, we will develop knowledge graphs that include (1) descriptions of many different types of activities and processes, and (2) classifications of these descriptions into multi-dimensional taxonomies that range from very general types of activities to very specific ones.

These knowledge graphs will then be used to automatically generate promising ways of combining humans and AI systems to perform different tasks. In the long run, we believe these tools will help rapidly (a) identify use cases for new AI capabilities, (b) specify effective processes and task allocations to humans and computers in a given situation, and (c) identify innovative ways to combine people and AI to solve business and societal problems.

The T6 team is led by distinguished scholars, including Profs. Thomas Malone, Charles Fine, Armando Solar-Lezama, Jinhua Zhao, and Abdullah Almaatouq from MIT; Prof. Marcelo Ang from the National University of Singapore; and will be assisted by Prof. Archan Misra from Singapore Management University.

Responsibilities

• Developing descriptions of current or potential activities and processes based on various sources such as: interviews, field studies, literature reviews, and generative AI systems (such as ChatGPT).
• Making editorial decisions about what content from these sources to include in the knowledge graphs and how to present and organize this knowledge clearly.
• Collaborate with the project team and other researchers to design, implement, and evaluate research projects.
• Perform other duties as needed.
• Publish research results in top-tier conferences and journals, and disseminate research findings through presentations and other means.
• Participate in the mentorship and training of graduate and undergraduate students at MIT and in Singapore.
• Assist in grant writing, project management, and other administrative duties related to research activities.

Requirements

-Ph.D. in Social Science (such as Psychology, Sociology, Political Science, and Economics), Computer Science (e.g., with a focus on Human-Computer Interaction), Management, Organizational Behavior, Philosophy, Journalism, or other related fields by the start of the appointment.

-Ability to systematically organize knowledge in structured ways that are logical, comprehensive, understandable, and conceptually elegant.

-Skilled in software development, good writing ability, statistical analysis, and social science methodologies such as experimental design or ethnographic observation.

-Strong publication record in top-tier conferences and journals.

-Familiarity with statistical data analysis tools and techniques.

-Excellent communication and collaboration skills.

To apply, please visit our website at: https://portal.smart.mit.edu/careers/career-opportunities

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notified.

Project Overview

We are seeking a Research Engineer to systematically organize knowledge for a project on “Designing human-AI teams.” The project is part of a five-year research program on "Mens, Manus and Machina—How AI Empowers People, Institutions and Cities in Singapore (M3S)."

Successful applicants for this position will have the opportunity to work on a cutting-edge, interdisciplinary project that aims to dramatically rethink how people and AI systems will work together in the future. To do this, the project seeks to build a strong scientific foundation for how AI can augment (as opposed to replace) humans.

An important goal of the project is to develop a rich ontology of activities that can be performed by human-AI teams. Like categorizing the plants and animals on a little-explored continent, the work will involve cataloging many (a) activities and (b) possible human-computer processes for performing these activities.

To do this, we will develop knowledge graphs that include (1) descriptions of many different types of activities and processes, and (2) classifications of these descriptions into multi-dimensional taxonomies that range from very general types of activities to very specific ones.

These knowledge graphs will then be used to automatically generate promising ways of combining humans and AI systems to perform different tasks. In the long run, we believe these tools will help rapidly (a) identify use cases for new AI capabilities, (b) specify effective processes and task allocations to humans and computers in a given situation, and (c) identify innovative ways to combine people and AI to solve business and societal problems.\

The T6 team is led by distinguished scholars, including Profs. Thomas Malone, Charles Fine, Armando Solar-Lezama, Jinhua Zhao, and Abdullah Almaatouq from MIT; Prof. Marcelo Ang from the National University of Singapore; and will be assisted by Prof. Archan Misra from Singapore Management University.

Responsibilities

• Developing descriptions of current or potential activities and processes based on various sources such as: interviews, field studies, literature reviews, and generative AI systems (such as ChatGPT).
• Making editorial decisions about what content from these sources to include in the knowledge graphs and how to present and organize this knowledge clearly.
• Collaborate with the project team and other researchers to design, implement, and evaluate research projects.
• Perform other duties as needed.

Requirements

- Bachelor’s or Master’s degree.

- Excellent communication and collaboration skills.

-Ability to systematically organize knowledge in structured ways that are logical, comprehensive, understandable, and conceptually elegant.

-Skilled in software development, good writing ability, statistical analysis, and social science methodologies such as experimental design or ethnographic observation.

To apply, please visit our website at: https://portal.smart.mit.edu/careers/career-opportunities

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notified.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore invites applications for a Research Fellow in the Human Potential Translational Research Programme (HPTRP), Yong Loo Lin School of Medicine. The HPTRP brings together researchers from a wide range of disciplines with an interest to maximise human potential. In HPTRP, we aim to adopt a holistic perspective that considers human potential as an integrative measure of health, productivity, performance, human capital and overall well-being over the lifespan, in our environment. Appointments will be made on one-year contract, with the possibility of one-year extension.

Purpose of the post

The Research Fellow (RF) will plan and execute research studies to better understand the impact of environmental heat stress on various populations. The successful candidate will be responsible to, and work with, the Principal Investigator (PI) to ensure the successful and timely completion of the project.

Main Duties and Responsibilities

The duties and responsibilities of the successful candidate include but are not limited to:

1. Working closely with the PI to develop new research ideas, write up and present project proposals;
2. Designing research protocols and planning data collection strategies, guided by literature reviews and best practices;
3. Leading and training teams comprising Research Assistant(s), Students etc in the conduct of laboratory- and field-based research;
4. Establishing and managing databases;
5. Rigorous data analyses and interpretation of data;
6. Generating reports and high-quality publications for presentation to stakeholders and submission to top tier journals, respectively;
7. Leading a team comprising Research Assistant(s) and Students in the conduct of laboratory- and field-based research studies;
8. Working at different study sites, depending on the needs;
9. Working beyond routine work hours due to the nature of research;
10. Maintaining the highest standard of professional conduct and record-keeping in accordance with policies and procedures;
11. Maintaining regular communication with other members of the research team; and
12. Assisting with any other duties of a similar nature that are delegated by the PI.

Qualifications

The applicant should:

1. Have a Doctorate, preferably in sport science, life sciences or related disciplines;
2. Have an interest and experience leading and conducting laboratory and field research with human participants;
3. Be proficient in statistics, data analyses and data visualisation for both quantitative and qualitative data;
4. Have excellent written and verbal communication skills;
5. Be adaptable and able to multi-task well;
6. Be able to work independently and in a team;
7. Have an investigative nature and be detail-oriented;
8. Have knowledge of computer applications, e.g. SPSS, MS Office.

Remuneration will be commensurate with the candidate’s qualifications and experience.

Only shortlisted candidates will be notified. Review of applications will commence from November 2024 on a rolling basis. Applications will be considered until the post is filled.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore invites applications for Research Assistant in the Human Potential Translational Research Programme (HPTRP), Yong Loo Lin School of Medicine. The HPTRP aims to bring together researchers from a wide range of disciplines with an interest to maximise human potential. In HPTRP, focusing only on human studies, we aim to adopt a holistic perspective that considers human potential as an integrative measure of health, productivity, performance, human capital and overall well-being over the lifespan, in our environment. Appointment will be made on one-year contract, with the possibility of one-year extension.

Purpose of the post

The Research Assistant will be responsible to, and work closely with, the admin managers to ensure the successful completion of projects on time. The RA’s principal role will be to work in research administration for the programme.

Main Duties and Responsibilities

Key responsibilities include:

• Provide administrative support to the research programme and research projects, such as in end-to-end management of procurement and payments.
• Maintain list of expenditures and payments of grants.
• Manage good inventories of consumables and equipment to the research programme and research projects.
• Manage onboarding and offboarding including setup of workspace and systems access.
• Manage calibration and preventive maintenance on equipment and systems.
• Support development and maintenance of SOPs, policies to enhance operations of the programme.
• Assist with other duties of similar nature that are delegated by the PI.

Qualifications

Qualifications and requirements of the role are as follows:

1. Recognised Bachelor’s degree, with at least 1 - 2 years of relevant experience in a research/academic organisation. Degree in life sciences, sports sciences, or related disciplines will be an added advantage.
2. Adaptable and able to multitask with clear flow-through.
3. Demonstrated ability to work independently as well in a team, and thrive in a fast-paced environment
4. Detail-oriented, self-driven with high degree of professional integrity and resourceful.
5. Good written and verbal communication.
6. Proficient in MS Office Application and good IT literacy.

Remuneration will be commensurate with the candidate’s qualifications and experience.

Only shortlisted candidates will be notified.

Please apply online via NUS career portal and any related queries may direct to Ms H’ng at [email protected].

HE Programme Delivery:
Lead and administer the support systems and delivery operations. Ensure that the Learning Management System is set up in accordance to procedures and take corrective actions to remedy deviation from standards.

Operation Coordination with Partners and Head of Programmes/Academics:
Maintain good relations with partners on data transfer, review of operational concerns, resolve pertinent issues and suggest improvements. Communicate timely updates and changes to key stakeholders including students and staff. Organise events to host partner visits and facilitate interaction with students, depending on the needs, may require to engage in Mandarin.

Lecturer Management:
Liaise with the academic staff to confirm the deployment of qualified lecturers. Ensure quality teaching is provided to students.

Process Innovation:
Spearhead digitalisation and automation initiatives for the department.

Budgeting and Resource Allocation:
Ensure accuracy in budgeting.

Class Scheduling and Assessment Management:
Work with internal departments on class scheduling and assessment management plans.

Marketing and Recruitment:
Engage and support colleagues in Student Recruitment Group (SMR) with marketing and recruitment efforts. Ensure that all marketing collaterals and website are updated.

People Management:
Deploy and supervise work teams to achieve their goals.

Programme Review:
Follow through changes (system setup, etc) for Programme reviews (internal and external).

Regional market experience is added advantage

Perform other duties assigned by the Department Director

Requirements:

· Bachelor’s Degree with at least 5 years of working experience

· Familiar with the higher education industry will be an advantage

· Excellent communication, interpersonal and presentation skills

· Team player with good leadership skills and able to work through people

· Resourceful, self-driven, independent, and confident

· Strong analytical and critical thinking skills

· Adaptive to change, able to work under pressure and committed to meeting deadlines

· Strong command of written and spoken English

· Able to converse with Chinese /Mandarin-speaking stakeholders like students, parents, etc.

· Travelling may be required

As a Training Centre Manager / Coordinator, you will be responsible for ensuring continuous planning for the training function, assigning proper instructors and classrooms for each scheduled course, and providing schedule changes for other departments in case of over schedule.

Reporting to Service Manager, you will be providing technical expertise to the overall EL services technical training curriculum (ABB active products, legacy ABB products, & AVO Training Institute).

Your responsibilities:

• Providing facility management & oversight of EL services training center within the functional and geographical area of responsibility. Ensuring safety & regulatory compliance in collaboration with Local HSE manager.
• Establishing pricing for courses and provides relevant date for use with proposals. Selecting, managing, and ensuring proper training of outsourced trainers.
• Planning periodic training for course instructors to ensure knowledge of current technical environment and solutions. Maintaining detailed record of the training courses attended by internal resources.
• In cooperation with the local HSE responsible person, ensures that HSE requirements as per ABB way are integrated and up to date in all business processes and applications used for trainings driven by the trainer.
• Ensuring (with HR Manager support) that the area of responsibility is properly organized, staffed, skilled and directed. Guiding, motivating, and developing direct and indirect subordinates within HR policies.
• Developing /following technical curriculum developed by respective primary service centers for all active ABB & Legacy ABB products to support services training needs for both internal and external customers as per the local market demands.
• Developing technical content repository for training curriculums. This repository shall include training content (for both face-to-face and online/remote trainings), hands-on labs, & post course written assessments for both internal and external customer curriculum.
• Personally seeking “TRAINER” certifications of all ABB products. This will allow training for all global products to be conducted in the SG & reduce time & T&L for traveling to other primary service centers for training.

Your background:

• Bachelor’s Degree with at least 5 years of relevant experience
• Good Knowledge in MS Office
• Collaborative mindset with excellent written and oral communication in English.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Global Centre for Asian Women’s Health (GloW) aims to build a global research platform for transdisciplinary endeavours to address major health concerns over a woman's lifespan and across generations. Through its main hub in Singapore, the Centre will engage in multi-disciplinary research to promote women’s health, including a series of diet and lifestyle intervention studies.

Purpose of the role

The project coordinator/manager will play a key role in dietary intervention studies by actively managing and coordinating diet and lifestyle intervention studies in GloW. Responsibilities include performing administrative duties to ensure the studies’ success and compliance. The staff will work closely with Principal Investigators of intervention studies, collaborate closely with the research team, food service team, and other relevant stakeholders, as well as undertake other ad-hoc responsibilities assigned by the Centre’s Director as needed.

Main Duties and Responsibilities

The staff will hold a few key responsibilities, including

• Recruit and interview study participants for the intervention study
• Provide administrative leadership for the trial, ensuring compliance with regulatory, ethics and governance requirements
• Train research assistants/research associates for the conduct of the intervention studies
• Maintain accurate records related to trial administration, participant interactions, and regulatory documentation
• Any other ad-hoc duties as allocated by the Centre Director

Qualifications

1. Possess a Master's degree (in Science or technology allied to food, health or nutrition, or relevant areas)
2. Strong interpersonal and communication skills
3. Excellent organizational and time-management skills
4. Sound understanding of the research environment
5. Adherence to high standards of professional integrity and ethics
6. Preferably with at least 6 years of relevant working experience for clinical research
7. Independence and adaptability in a fast-paced work environment, adept at working under tight deadlines
8. Commitment to the ongoing development of a positive organizational culture
9. Willingness to continuously learn and stay updated on skills and evidence-based medical information
10. Proficient in Microsoft applications (e.g. Excel, Outlook, Word, Powerpoint), online meeting tools

Application

Remuneration will be commensurate with the candidate’s qualifications and experience.

Excellent leave and medical benefits by the National University of Singapore.

First round of application review will start on November 20th , 2024. Position will be closed on December 24th, 2024. Only shortlisted candidates will be notified.

Applicants should email 1) a curriculum vitae; and 2) name and contact information of three references.

Job Description

This is a full-time on-site role for a Research and Development Manager at Coval Technologies in Singapore. The Research and Development Manager will be responsible for leading R&D projects, managing research teams, and overseeing project execution. They will provide team leadership and contribute to the development of innovative nano coating technologies.

Qualifications

• A minimum of 10 years' experience with track record in formulating / developing new coating products with commercial release.
• Experience working with solvent-based paint chemistry
• Leadership abilities
• Experience in paint additive chemistry
• Project Management expertise
• Experience in industrial coating performance standards such as ISO, ASTM., etc.
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to drive innovation and creativity in a team setting
• Experience in nanotechnology or surface coatings is a plus
• Advanced degree in Chemistry, Materials Science, or related field preferred

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Global Centre for Asian Women’s Health (GloW) aims to build a global research platform for transdisciplinary endeavours to address major health concerns over a woman's lifespan and across generations. Through its main hub in Singapore, the Centre will engage in multi-disciplinary research to promote women’s health, including a series of diet and lifestyle intervention studies.

Purpose of the role

The project coordinator/manager will play a key role in dietary intervention studies by actively managing and coordinating diet and lifestyle intervention studies in GloW. Responsibilities include development, implementation and monitoring of meal plans, educating participants as needed, collecting dietary data, and performing administrative duties to ensure the studies’ success and compliance. The staff will work closely with Principal Investigators of intervention studies, collaborate closely with the research team, food service team, and other relevant stakeholders, as well as undertake other ad-hoc responsibilities assigned by the Centre’s Director as needed.

Main Duties and Responsibilities

The staff will hold a few key responsibilities, including

(1) Intervention study coordinator:

• Recruit and interview study participants for the intervention study
• Implement methods for collecting dietary data, including detailed food intake records and compliance monitoring.
• Conduct regular assessments to evaluate participants' nutritional status and document any deviations from prescribed diets.

(2) Nutritional Intervention study monitoring:

• Monitor food/nutrient composition for meals developed for intervention study
• Collaborate with the research team to integrate nutritional components into the study design and ensure alignment with research objectives.
• Liaise and coordinate with the Food Service team, providing diet requirements, and assisting in menu and recipe development and analysis as required

Main Duties and Responsibilities

(3) Participant Education and Counseling:

• Provide individualized nutrition education to study participants
• Communicate complex nutritional information and address participants’ questions and concerns about their prescribed meal plans.
• Foster participant compliance by offering ongoing support and guidance, emphasizing the importance of dietary adherence to the research trial.

(4) Administration and Leadership:

• Provide administrative leadership for the trial, ensuring compliance with regulatory, ethics and governance requirements
• Maintain accurate records related to trial administration, participant interactions, and regulatory documentation

(5) Others:

• Any other ad-hoc duties as allocated by the Centre Director

Qualifications

1. Possess a Master's degree (in Nutrition, Dietetics, Food Science & Technology or relevant areas)
2. Strong interpersonal and communication skills
3. Excellent organizational and time-management skills
4. Sound understanding of the research environment
5. Adherence to high standards of professional integrity and ethics
6. Be a Registered Dietitian at Singapore Nutrition & Dietetics Association (SNDA) or other well-recognized Dietitians Association -preferable
7. Preferably with at least 6 years of relevant working experience with the application of nutrition or dietetics background

Qualifications

1. Familiarity with local and global cuisines
2. Independence and adaptability in a fast-paced work environment, adept at working under tight deadlines
3. Commitment to the ongoing development of a positive organizational culture
4. Willingness to continuously learn and stay updated on skills and evidence-based medical and nutrition information
5. Proficient in Microsoft applications (e.g. Excel, Outlook, Word, Powerpoint), online meeting tools
6. Familiar with nutrient databases

Application

Remuneration will be commensurate with the candidate’s qualifications and experience.

Excellent leave and medical benefits by the National University of Singapore.

First round of application review will start on November 20th , 2024. Position will be closed on December 24th, 2024. Only shortlisted candidates will be notified.

Applicants should email 1) a curriculum vitae; and 2) name and contact information of three references.

Training Analysis

• Conduct training needs analysis for Daikin affiliates, specifically in Applied Product/System & Control Solutions
• Work closely with affiliates and collaborators to understand their respective training needs and make constructive proposals to improve their capabilities

Training Management

• Training management, especially for Applied Product/System & Control Solution training

LMS

• Study , Plan and Develop of LMS
• Simplify LMS & create a hassle-free user experience
• Adopt feasible functions which catered to Daikin Training needs
• Any adhoc duties as assigned by HOD

Requirements:

• Bachelor’s Degree in Human Resources Management / any related disciplines
• Experience in planning and implementing employee skill analysis, training needs analysis
• Well versed in LMS/ HRM systems e.g. Planning and developing training modules in LMS. Planning, designing, and building talent management systems
• Have basic knowledge of Applied Product/ HVAC/Control will have an advantage

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

We are looking for a Scientific Partnership and Alliance Manager. The role would be to support the Institute for Functional Intelligent Materials (I-FIM) in new scientific initiatives with new or existing partners leading to answering grant calls, initiating new scientific consortiums and subsequent management of new scientific alliances.

The job scope will cover the following aspects:

Solicitation, networking and events

• Support the Director in reaching out to partners soliciting interest in partnerships
• Organise networking symposiums and discussion platforms
• Communicate with partners and align with partnership goals
• Match and track partnerships that lead to concrete projects

White paper

• Prepare white papers to launch new initiatives reaching out to partners soliciting interest in partnerships
• Discuss with research partners on contribution, requirements, deliverables and goals

Grantsmanship support, proposal crafting and post-award management

• Support Directors, PIs, and partners with proposal writing and collate preliminary data
• Work on references, editorial and proof reading
• Compile proposals with inputs on budget and CVs (working in partnership with I-FIM's research administrator)

Liaison with funding agencies and NUS Office of Deputy President for Research and Technology (ODPRT)

• Lead discussions with various funding agencies (Singapore and overseas) in securing funding for agreed research initiatives
• Collaborate with NUS and partners in setting up management framework of such research enterprise space
• Lead discussions on establishment of enterprise, space, budgetary matters, scope of research, deliverables and tracking

Management of partnerships that will involve agreements and resource planning

• Support Directors and PIs on agreements and documentation with partners (in collaboration with Admin Director)
• Work on resource planning and pledging on such agreements
• Work with NUS business office and legal counsels in crafting agreements
• Administer implementation of such agreements including reporting, invoicing, payments and cost recovery (where applicable)

Budget management and payment

• Oversee and regularly update equipment and maintenance budget and yearly procurement schedule to ensure timely utilization of allocated funds in every Financial Year of all external grant funding
• Ensure suppliers comply with terms and conditions and stick to committed delivery timelines. Engage with NUS procurement and legal teams on penalizing suppliers for extended delay in delivery.
• Perform grant virement as and when required

Project management

• Track performance of partnerships
• Write reports
• Joint conferences and symposiums
• Spring board to upscale enterprise and/or scope of alliances

Job Requirements

• PhD degree in Materials Science, Engineering or their equivalent from a reputable university
• Have at least 5 years of working experience in research administration and management
• Experience with grant writing and agreements
• Excellent command of English and communication skills
• Strong people skills

Summarized Purpose:

• Provides support to investigator sites, monitors, department, business unit or function through communication of information, training sites and documentation of services pertaining to clinical trials. Supports the overall performance, education and training of the sites on a study level to ensure the execution of protocols are completed accurately and on time. Uses the tools provided to answer all questions, takes orders and ensure clean data at the earliest point in time.

Essential Functions:

• Acts as the point of contact for sites, ensuring that questions, material orders and request for information are responded and documented in an accurate and timely manner. Ensures that the sites are properly trained in aspects of the protocol (following the study flow sheet) relating to the department. Provides guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site.
• Triages calls where necessary to appropriate individual/departments and follow through to resolution.
• Resolves queries so that efficient and timely sample analysis is undertaken by the laboratory so report turn around time is met. Continually reviews exceptions to resolve so that the data is cleaned within the agreed timelines.
• Notifies the sites and all necessary contacts via telephone/fax of all relevant critical/voice alert values/ study specific requirements.
• Places all calls to the sites delivering sponsor alert, voice alert values (VAV) and any other critical values. Answers incoming phone calls, resolves different types of exceptions within assigned timelines.
• Monitors and escalates site issues through the appropriate departments/people e.g. project management to resolve and report as soon as possible. Ensures that all site issues are communicated and followed up to resolution, primarily to site and monitor. Reviews site performance metrics to educate where needed or to report back to monitor or sponsor. Informs site of the results or reasoning not to proceed.
• Follows the specifications and scope of work to evaluate requests for any additional test(s) (test performed in protocol) to be added to a sample. Evaluates the request for out of protocol testing following Scope of work for study. Facilitates requests to the appropriate person.
• Coordinates and resolves issues with samples at time of scanning to have the samples in the database and reported as soon as possible.

Job Qualification

Education and Experience: 
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification

Knowledge, Skills and Abilities:

• Mandate to be fluent in Japanese and English langaugese (Speaking, Reading, Writing)
• Accurate data entry skills with intermediate computer skills including Microsoft Office
• Strong analytical, interpersonal and time management skills
• Strong client and phone service skills
• Excellent verbal communications and customer service skills
• Critical thinking and problem solving skills to support quality decision making
• Good written and oral communication skills
• Ability to work in a collaborative team environment

Training will be provided. No prior work experience needed.