Salesforce Consulting - Education / Sales / Service Cloud Functional Lead (Manager)
5 months ago
As part of PwC South East Asia Consulting's business, we help our clients in solving their most important and challenging business problems. Every day..
As part of PwC South East Asia Consulting's business, we help our clients in solving their most important and challenging business problems. Every day we challenge ourselves to do what matters most for our clients, our people and for the society. We offer the opportunity to be part of a firm that has the purpose of building trust in society and solving important problems, that gives you the opportunity to work with inspiring leaders and talented professionals to deliver outstanding value to our clients in a culture that is diverse, inclusive, collaborative and one that provides exceptional career experience.
About the Team
We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
About the Role
- Excellent written and verbal communication skills.
- Utilise Education, Sales and Service Cloud configurations and omni studio to address customer requirements.
- Translate business requirements into technical solutions within Salesforce products.
- Provide guidance/coaching/training for Salesforce specialists on system configuration, functionality and enhancements as released by Salesforce.
- Work with functional users to analyze business requirements and provide recommendations for enhanced Education Cloud functionality.
- Perform Salesforce administration activities to support the day-to-day operations of the system.
- Oversee the implementation of Salesforce Solutions, ensuring accuracy, timelines, and compliance with best practices and regulations
- Experience eliciting high-level business requirements and creating detailed functional specs as well as other documentation like requirement traceability matrixes, work-flow diagrams and use-cases
- Lead team and client meetings and to clearly articulate the solution being developed with all the stakeholders along with ability to walk stakeholders through marketing solutions
- Work in a rapidly changing agile environment.
- Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity and innovation
- Serve as the bridge between PM, QA, development and client teams
- Participate in the creation and execution of test plans, strategies, and communications (e.g. requirement traceability, test scripts, test data requirements, defect management)
- Design and create training materials (e.g. job aids, reference guides, training manuals)
- Oversee the management of project documentation
About You
- 6+ years of experience as a Salesforce Sales and Service Cloud Functional Analyst or Salesforce Sales and Service Cloud administrator
- Experience with Salesforce Education Cloud is an added advantage.
- Minimum 5 years of experience gathering and documenting requirements
- Strong background in agile SCRUM agile practices and associated tools (Jira, Confluence, Slack, etc.)
- Salesforce certifications.
- Work experience in the Education sector is an added advantage.
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