Total 161 quality assurance manager job vacancies in Education / Training category in singapore

The role of the QA executive is to ensure the standard of service quality at the Contact Center is consistently provided to our customers over various channels of contact i.e. phone emails, web chat etc. Focusing on complexity, non-routine and escalated contacts.

The QA role works to improve customer experience by developing and executing quality assurance processes (review and feedback for our CSOs) that helps CSOs understand and deliver an experience customers expect.

The role calls for one who is passionate in improving customer experience and nurture people to WOW customers.

The jobholder’s responsibilities are:-

Monitoring and Evaluation:

• Conduct quality assessment and transaction monitoring for voice and non-voice interactions handled by Contact Centre team
• Assess quality issues, conduct root cause analysis, recommends insights, develop improvements plans and collaborate with frontline teams to improve quality performance.
• Provide weekly coaching i.e. Face to Face to Individuals and Teams to improve quality performance
• Coordinate and facilitate call calibrations sessions with team leaders and CSOs

Reporting and Feedback:

• Research, understand customer expectations and needs through monitoring and data analysis of customer satisfaction rating responses to provide trend data to management team
• Review existing workflows, SOPs and proactively create and innovate methods to improve service standards and call/email/live chat quality and communicate effectively to frontline teams and management team
• Provide feedback and actionable data to various internal groups like operation managers and team leaders

Process Improvement:

• Analyze CSAT data and provide insights to identify trends and develop actionable plans for service and process improvements
• Collaborate with operations teams to refine workflows and improve customer satisfaction.
• Participate in the development of quality frameworks and scorecards.

Policy and Compliance:

• Ensure compliance to regulatory requirements for both voice and non-voice interactions
• Collaborate with Risk and compliance and other stakeholders to develops standards to ensure the protection of customer data.
• Keep abreast of latest organizational changes in products and processes

Compliment and Complaint Management

• Investigate Complaints and provide recommendations/action plans to prevent future occurrences
• Review and Endorse Compliments to ensure compliance to quality standards
• Actively involved in communication forums conducted by Team Leaders with CSOs

Communications and Collaboration

• Conduct Mystery calls externally and internally to measure/benchmark CC performance and keep up with industry best practices

Undertake any assignments as and when assigned

Job Qualifications:

• Bachelor's Degree/ Diploma
• Insurance Certifications – BCP/PGI/HI/M9 preferred
• 2-5 years relevant experience in working in Contact Center and/or Insurance industry preferred
• Strong in Microsoft Office Suite
• Multi-media (audio, video, web-based systems)
• Familiarity with Contact Centre Management tools, telephony systems and matrix
• Ability to work efficiently in a high demand, team oriented and fast-paced environment
• Excellent listening and analytic Skills
• Self-directed, organized and project a professional image
• Excellent verbal and written communication skill with a strong attention to detail
• Good Customer Service and Motivational Skills
• Strong ability to handle multiple priorities and projects concurrently

Responsibilities

· To be responsible for Quality Assurance matters

· To provide accurate course information, including funding terms and conditions to sales team, learners and corporate clients

· To administer learner satisfaction surveys

Qualifications

· Degree in any major

·Excellent command of written and spoken English

· Pleasant disposition with strong communications skills

· Experionce in training industry or quality assurance is an added advantage

Support day-to-day training administration for the Company. Interacts with all levels of staff in the Company with regards to in-house training, external training, on-the-job training and education.

Training Needs Analysis and Training Plan

• Compile the Training Needs for the year
• Analyze the training needs of staff and develop a total training plan yearly
• Educate or provide awareness training on Training Needs Analysis as required

Training Management and Communication

• Upkeep of all staff training records
• Conduct/Coordinate on training such as ISO9000, AS9100, ISO14000, OHSAS18001, Technical training, Soft Skills & etc.
• Assist in program design and development for in-house training
• Source, evaluate and engage external consultants for selected training programs
• Create training awareness & schedule through internal promotion, intranet & etc.
• Liaise with government institution for training grants or subsidies
• Review and recommend policies and procedures to increase the effectiveness and efficiency of the people development functions
• Control and monitor the total training budget for the company
• Set up an information system for the people development function to provide pertinent feedback to management

Training Evaluation

• Compile all training evaluation results after each training
• Provide monthly reports on training results, expenditure & etc.
• Develop and evaluate all four levels of training and ensure prompt feedback of information
• Provide half-yearly training report on the Total Training Plan and its effectiveness
• Comply with the ISO9001, AS9100, ISO4001 & OHSAS18001 Management system

Other Tasks

• Familiar with Quality Control Circle criteria and able to conduct and facilitate the teams.
• In charge of Staff Suggestion Scheme and ensure all employees to participate during Quality month
• Involve in GHG reduction activities
• Submit OHS & HSE data to HQ quarterly
• Other tasks assigned by superior.
• Ensure implementation of people development policies and procedures
• Timely compilation of Training Needs Analysis of the company yearly
• Implementation of training identified in the Total Training Plan
• The Company Education budget is appropriately used

Requirements:

• Degree in Business Administration with 2 years related experiences or Diploma in Training & Development with 4 –5 years training experience
• Possess good interpersonal skills
• Good oral & written communication skills
• Able to work as a team player
• Knowledge in People Developer Standard & it’s requirements
• Computer literate & proficient in MS Office
• Good understanding of Training Fund on all government statutory board requirements
• Stand up training experience is essential.

5 days work week

Bedok Area

Manufacturing Co.

Interested candidates, please forward a detailed resume and email to [email protected]

Tempserv Pte Ltd
License No: 06C3745
Attention: Audris Teo / EA Personnel No: R1102063

Support day-to-day training administration for the Company. Interacts with all levels of staff in the Company with regards to in-house training, external training, on-the-job training and education.

Training Needs Analysis and Training Plan

• Compile the Training Needs for the year
• Analyze the training needs of staff and develop a total training plan yearly
• Educate or provide awareness training on Training Needs Analysis as required

Training Management and Communication

• Upkeep of all staff training records
• Conduct/Coordinate on training such as ISO9000, AS9100, ISO14000, OHSAS18001, Technical training, Soft Skills & etc.
• Assist in program design and development for in-house training
• Source, evaluate and engage external consultants for selected training programs
• Create training awareness & schedule through internal promotion, intranet & etc.
• Liaise with government institution for training grants or subsidies
• Review and recommend policies and procedures to increase the effectiveness and efficiency of the people development functions
• Control and monitor the total training budget for the company
• Set up an information system for the people development function to provide pertinent feedback to management

Training Evaluation

• Compile all training evaluation results after each training
• Provide monthly reports on training results, expenditure & etc.
• Develop and evaluate all four levels of training and ensure prompt feedback of information
• Provide half-yearly training report on the Total Training Plan and its effectiveness
• Comply with the ISO9001, AS9100, ISO4001 & OHSAS18001 Management system

Other Tasks

• Familiar with Quality Control Circle criteria and able to conduct and facilitate the teams.
• In charge of Staff Suggestion Scheme and ensure all employees to participate during Quality month
• Involve in GHG reduction activities
• Submit OHS & HSE data to HQ quarterly
• Other tasks assigned by superior.
• Ensure implementation of people development policies and procedures
• Timely compilation of Training Needs Analysis of the company yearly
• Implementation of training identified in the Total Training Plan
• The Company Education budget is appropriately used

Requirements:

• Degree in Business Administration with 2 years related experiences or Diploma in Training & Development with 4 –5 years training experience
• Possess good interpersonal skills
• Good oral & written communication skills
• Able to work as a team player
• Knowledge in People Developer Standard & it’s requirements
• Computer literate & proficient in MS Office
• Good understanding of Training Fund on all government statutory board requirements
• Possess ACTA certificate
• Stand up training experience is essential.

5 days work week

Bedok Area

Manufacturing Co.

Interested candidates, please forward a detailed resume and email to [email protected]

Tempserv Pte Ltd
License No: 06C3745
Attention: Audris Teo / EA Personnel No: R1102063

Job Overview: We are seeking an experienced and dynamic Manager of Research & Consultancy to join our research team and drive innovative solutions for our clients. The successful candidate will oversee complex research projects, develop strategic partnerships, and contribute to the growth of our consultancy practice.

Key Responsibilities

1) Strategic Leadership:

• Assist the Department Head in developing and implementing the Singapore Capital Markets research strategy that is aligned with organisational goals
• Identify emerging trends and opportunities in the Singapore capital market to inform research direction

2) Project Management:

• Manage the Singapore Capital Markets database
• Ensure timely and meticulous updating of deals and integration with JLL’s global database platformIdentify and analyse investment trends including capital flows and profiles of buyers and sellers
• Oversee multiple high-value research projects simultaneously
• Ensure timely delivery of high-quality research outputs and client deliverables

3) Team relationship and management:

• Collaborate with a team of local and regional researchers and consultants
• Foster a culture of innovation, collaboration, and continuous improvement

4) Client Relationship Management:

• Build and maintain strong client relationships
• Support JLL’s internal and external clients on their business needs/requests
• Act as the primary point of contact for the Singapore capital market research

5) Business Development:

• Maintain the Singapore property investment market slides (quarterly basis) to support the larger Singapore business
• Support media enquiries/press releases on the Singapore property investment market
• Identify and pursue new business opportunities
• Contribute to proposal development and pitch presentations

6) Thought Leadership:

• Produce and present research findings at industry conferences and events
• Author, independently or jointly, white papers, occasional market commentary including blogs to profile the Singapore capital market business

7) Methodology and Quality Control:

• Ensure the use of robust research methodologies across all projects
• Implement and maintain quality control processes

8) Financial Management:

• Meet or exceed revenue targets for the research & consultancy

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Business, Economics, Data Science, Real Estate)
• 3-5 years of experience in research consultancy
• Proven track record of managing large-scale research projects and teams
• Strong analytical and problem-solving skills
• Excellent communication and presentation abilities
• Deep understanding of research methodologies and best practices
• Demonstrated ability to build and maintain client relationships
• Experience in business development and proposal writing
• Proactive, Detail-Oriented, and Professional / Excellent work ethic,
• A willingness and desire to take a leadership role
• Proficiency in Microsoft Office, including MS Word, MS PowerPoint, and MS Excel

Skills:

• Strategic thinking and planning
• Team management
• Project management
• Client relationship management
• Data analysis and interpretation
• Advanced proficiency in research tools and software
• Strong writing and editing skills
• Financial acumen

This job description outlines the key aspects of the Manager of Research & Consultancy role. It can be tailored further based on the specific needs of the organization, industry focus, or any particular emphasis desired for the position.

Job Description:

We are seeking a motivated and skilled Training Manager to design, implement, and oversee training programs for our wallpaper and painting teams. The ideal candidate will have a deep understanding of the industry, excellent communication skills, and a passion for helping others succeed. You will be responsible for ensuring that our team members are equipped with the knowledge and skills needed to deliver exceptional service and uphold our company’s high standards.

Key Responsibilities:

• Training Development: Design and develop comprehensive training programs and materials tailored to the needs of our installation teams.
• Program Implementation: Conduct training sessions, both in-person and online, to ensure effective knowledge transfer.
• Skill Enhancement: Identify skills gaps and emerging trends in the industry to ensure our training content is up-to-date and relevant.
• Collaboration: Work closely with management and other departments to align training objectives with business goals and operational needs.

Qualifications:

• Experience: Proven experience as a Training Manager or similar role, preferably in wallpapering, painting, or related industry.
• Knowledge: In-depth knowledge of wallpapering and painting techniques, tools, and best practices.
• Skills: Excellent presentation, communication, and interpersonal skills.
• Certifications: Relevant industry certifications or training credentials are a plus.
• Abilities: Strong organizational skills, attention to detail, and the ability to motivate and inspire teams.

Training Manager is responsible for overseeing the development and implementation of training programs within the operations. This role involves identifying training needs, designing effective training programs, and ensuring employees have the skills and necessary knowledge to perform their jobs effectively.

Job Description:

1. Training Assessment (Evaluation and Improvement)

• Conduct regular assessments to identify training and development needs within the organization
• Continuously improving training content and delivery methods based on feedback and emerging best practices
• Work with department heads to determine specific skills gaps and development areas
• Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics
• Analyze data (e.g. Speed of Service, Guest Feedback, Restaurant Visitation Report (RVR)) to identify operational problems and create training solutions

2. Program Development & Training

• Design, develop and implement training programs that address identified needs to align with operational objectives, including on-the-job training
• Create training materials, manuals, and documentations to support training initiatives
• Deliver and oversee on-the-job training
• Facilitate and conduct training sessions, workshops/seminars using a variety of instructional techniques (e.g. in-person/e-learning/webinars)
• Coordinate and oversee external trainers or training vendors when necessary

3. Other Responsibilities

• Foster a culture of continuous learning and development within the operations team
• Supervise and mentor a team of training specialists or coordinators within the operations team
• Manage the training budget, including sourcing and negotiating with external training providers
• Track and report on training expenditures

Requirements:

i. Proven experience in learning and development, preferably in the F&B or services-related industry

ii. ACLP, ACTA or related certified trainer certifications

iii. Have at least 6 years of working experiences in training & development role with managerial or supervisory capacity.

iv. Strong knowledge of instructional design principles and adult learning theories

v. Excellent communication, presentation, and interpersonal skills

vi. Proficiency in using Learning Management System (LMS) and e-learning software

vii. Analytical skills to assess training needs and evaluate program effectiveness

viii. Proactive and self-motivated with a passion for continuous learning

ix. Creative thinker with the ability to innovate and adapt training programs

x.Flexibility in working hours as may be required to accommodate training schedules

Job Description

• Preparation, faciliating, conducting of classrooms (both offline & online) and on-the-job training on pre and postnaum treatment
• Monitor the effectiveness of learning and development initiatives and programs training effectiveness of programmes delivered
• Perform training administration duties and maintain training records
• Accompany evaluations with meaningful and constructive feedback
• Identify performance gaps,creating concise and effective learning solutions to narrow such gap.
• Conduct and organize new hire orientation and on-boarding programmes

Job Requirements

• At least 5 years of working experience as trainer
• Good command of the verbal and written Chinese language environment
• Flexibility to adapt communication style for a diverse audience
• Strong stakeholder management skills and able to work with management to develop collaboration.

Job Description:

• Creating a professional and welcoming experience for our customers based on the company’s guidelines.
• Obtain training and perform duties in Service and Kitchen Department.
• Lead by example by demonstrating exemplary professionalism.
• Attending to customers’ needs and complaints promptly and politely.
• Recommend improvements to Management where appropriate.
• Consistently monitor individual performance and progression with your superior and management.
• Execute any duty that may be assigned from time to time by the Management.

Requirements:

• Applicants must possess at least diploma/degree in any field.
• Applicants with no experiences is welcomed to apply
• Highly motivated and willing to learn
• Strong positive mentality
• Customer-oriented, excellent interpersonal and communication skills
• Possess good initiative and leadership skills.
• On-the-job training provided
• Able to work on weekends and PH

Job Description:

• Creating a professional and welcoming experience for our customers based on the company’s guidelines.
• Obtain training and perform duties in Service and Kitchen Department.
• Lead by example by demonstrating exemplary professionalism.
• Attending to customers’ needs and complaints promptly and politely.
• Recommend improvements to Management where appropriate.
• Consistently monitor individual performance and progression with your superior and management.
• Execute any duty that may be assigned from time to time by the Management.

Requirements:

• Applicants must possess at least diploma/degree in any field.
• Applicants with no experiences is welcomed to apply
• Highly motivated and willing to learn
• Strong positive mentality
• Customer-oriented, excellent interpersonal and communication skills
• Possess good initiative and leadership skills.
• On-the-job training provided
• Able to work on weekends and PH

Job Scope: Training Operations Manager

As a Training Operations Manager, you will oversee the successful delivery of life skills training programmes in primary and secondary schools in Singapore. You will manage operations in three core areas: curriculum curation and development, manpower development and logistics management.

Key Responsibilities

1. Curriculum Curation and Development

• Craft, Curate and Develop Curriculum:
• Ensure all training materials are up-to-date and aligns with MOE (Ministry of Education) standards and collaboration with the curriculum development team.
• Design and customize life skills training modules and materials to meet the specific needs of primary and secondary school students.
• Oversee the processing of curriculum accreditation and certification with relevant organizations.
• Oversee the distribution of training materials to trainers in a timely and organized manner.
• Vetting and Quality Assurance:
• Review existing training programmes and materials to ensure quality, relevance and consistency.
• Gather feedback from stakeholders and incorporate improvements into the curriculum.
• Research and Development:
• Maintain a comprehensive database of training resources, lesson plans and guides for trainers.
• Work closely with the curriculum development team to ensure that updates are made based on feedback and the latest industry trends.
• Attend upgrading external courses/events to keep our resources abreast to new developments.

2. Manpower Development

• Recruitment and Management:
• Collaborate with the HR team to recruit skilled and experienced freelance trainers with expertise in delivering life skills training.
• Training and Development:
• Facilitate communication between the curriculum development team and trainers, ensuring the curriculum is effectively designed delivered and any feedback for improvement is promptly addressed.
• Conduct regular training sessions to familiarize freelance trainers with curriculum objectives, delivery methods, and project expectations.
• Assist in the integration of updates or changes into the current training modules.
• Host detailed briefing sessions for trainers before the deployment of each project.
• Onboarding of new updates and upgrades to training resources to both teams.
• Performance Monitoring:
• Oversee and evaluate trainer performance during and after project implementation, providing constructive feedback for improvement.
• Track and evaluate trainer performance, providing feedback and areas of improvement.
• Coordinate with the Head of Training to address any challenges faced by trainers or to enhance training methodologies.
• Design and recommend training programmes for trainer’s and internal team’s development.
• Prepare reports detailing training activities, trainer evaluations, and any issues or recommendations.
• Recommend new programmes to be developed based on the needs of our audience.
• Collect feedback from trainers regarding the curriculum, training resources, and logistics.
• Recommend and organize ongoing professional development sessions for trainers and curriculum development team.

3. Logistics Management

• Project Planning:
• Develop detailed logistical plans for training delivery, considering the scope, timeline, and resource needs of each school project.
• Liaise with schools to confirm logistical requirements and timelines.
• Resource Sourcing:
• Source and procure training materials, equipment, and other necessary resources within budget and project timelines.
• Manage inventory of reusable materials and ensure proper storage and replenishment.
• On-Site Coordination:
• Ensure timely delivery of all materials and resources to training locations.
• Troubleshoot and resolve logistical challenges during project execution.

Key Skills and Qualifications

• A minimum of 5 years of training experience with MOE Primary and Secondary school.
• Proven experience in curriculum development, manpower coordination, and logistics management.
• Strong organizational and leadership skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills for working with trainers, schools, and stakeholders.
• Familiarity with the education landscape in Singapore, particularly primary and secondary schools.
• Resourceful, proactive, and solutions-oriented mindset.

Responsibilities:

• Training Design of Training Development Projects

a) Designing and aligning Learner-centric Pedagogies into each Training Development project - using established templated framework, to meet the defined Learning Objectives.

Training Development work

• Training Development work

a. Development of new Lesson Plans (LPs) and review of existing LPs to incorporate/align with the latest Lesson Objectives, Content and Methods of Instruction (MOI) required to meet the desired Training Outcomes.

b. Development of new Lesson Materials (LMs) and review of existing LMs to align with revised LPs in terms of the Lesson Objectives, Content and Methods of Instruction (MOI). New/reviewed LMs should be in digital/electronic form so that they can be loaded, archived, accessed and transmitted on the Authority's web-based Learning Management Systems (for online and classroom learning), and also be editable using software applications. LMs shall include (but not limited to) the following:

1. Instructional Resources and Aids
2. Reference Publications (excluding the Authority's SOPs, Safety Guides and/or as defined by the Authority)
3. Presentation Slides (with interactivity up to simple branching scenarios)
4. Formative Assessment Questions/Quizzes (using online/web-based applications or embedded into presentation slides)..
5. Training Videos
6. Lesson Notes and Handouts
7. Instructor/Facilitator's Guide
8. Assessment questions and scenarios/injects as well as assessment rubrics for Written & Oral Assessment Methods and Practical Assessment Methods and upkeep of the assessment question and scenario banks.

• Project Management

a. Manage and ensure the effective delivery of Training Development services to the clients. These include coordinating and schedule the Training Developers to fulfil the planned and ad-hoc training development services as required by the Authority. The detailed coordination arrangement or Standard Operating Procedures (SOP) governing the programme management shall be developed by the Contractor and approved by the Authority for implementation.

Job Requirements

• Diploma in Adult and Continuing Education (DACE) or equivalent.
• Experience in developming a lesson plan (or equivalent) and drafting of document
• Developing training material such as slides and handouts and blended learning materials for eLearning
• Competency in instructional design with expertise in development. Experience in content development project management with experience in all phases of the instructional design processes
• Knowledge in IT systems
• Experience in Dreamweaver, Flash, Adobe Creative Suite, Articulate, Lectora and web page creation skills using HTML, XML and other web technologies

Job Responsibilities:

Build up the Training Strategy

• Designing and implementing training programs according to the needs of the company.
• Conducting research on training methods and best practices in order to create new training programs.
• Preparing reports on training needs and progress in order to inform management decisions.
• Conducting approved leadership or workshops on topics not limited to conflict resolution or effective communication skills.
• Providing project management for organization-wide projects/initiatives as required, facilitating team efforts and helping to define project goals, timelines, resource requirements and planning to cope with challenges and conflicts.
• Driving training marketing communication ensuring a strong learning culture is nurtured.
• Provide value-adding support to division heads in developing our talents.
• Assist with Talent Management, Succession Planning
• Manage and execute Employee Survey and Action Plan.
• Develop, review and update learning & development policies (if any)
• Market research, training vendors’ evaluation and customization.
• Designing and development of training interventions to address L&D needs.
• Develop Training Calendar, communication plan and manage training budget.
• Manage the learning app (Atiome) for staff and implement new initiatives to the app. To create content and hype for the application.

Training Facilitation

• Conduct orientation programmes for new hires and any related training programmes for staff.
• Conceptualize and implement the collection and analysis of evaluation data pertaining to learners’ behaviour e.g. learning preferences for topics, time of learning etc. for decision making impacting learning design.
• Implement Modular Training Framework for Staff by consulting with stakeholders on the creation and maintenance of Learning Pathways and Learning Management system (LMS).
• Conceptualize and operationalize the Organizational Leadership Framework.
• Monitor and follow up on training evaluation and feedback through various channels to measure, track and enhance training quality and effectiveness.
• Perform data analytics and reporting on training enrolments, operations and other activities.
• Implement process/continuous improvements using automation tools, through reviewing job redesign, implementation of self-service capability, etc to enhance work efficiency and productivity of the company.
• Develop and implement learning content and materials.
• Perform learning evaluation, data analysis and develop learning reports on a regular basis.
• Support the planning and execution of new learning implementation & initiatives.

Build Employer Branding

• Manage graduate trainee/ relevant programmes with local or overseas institution.
• Establish and build relationship and rapport to internal and external stakeholders and institutions to build company's presence in Singapore.
• Support recruitment and build employer branding.

Training Administration and others

• Manage and support not limited to sourcing for vendors/programs, procuring the programs, managing all staff course enrolments, handling exceptions, liaising with internal and external training providers on training design, evaluating training contents, customizing and developing training programs, materials, etc, and making logistics and other arrangements.
• Facilitate any training grants and funding and absentees payroll.
• Ensure learning records are accurately maintained and updated in the system.
• Oversee and ensure proper documentation and content and vendor management.
• Maintain records, documentation and database for programmes/initiatives.
• Assist in company events & handle logistic arrangements.
• Manage employee engagement calendar and corporate events
• Support any training related initiatives and projects.

Job Requirements:

• Bachelor’s Degree in Human Resources or related / similar discipline, with at least 5 years of relevant L&D experience, along with experience in conceptualizing and implementing leadership and talent development framework.
• Good communication skills, able to do stand-up training delivery and content development
• Current knowledge of effective learning and development methods
• Familiarity with e-learning platforms and practices
• Experience in project management and budgeting
• Proficient in MS Office and Learning Management Systems (LMS)
• Strong communication, project management, and budgeting skills are required.
• Proven experience and knowledge of effective learning methods are essential.
• Proactive and creative and resourceful to create exciting training programmes
• Highly resources on tapping on latest training methods/ creative ideas to make training fun and enriching
• Excellent communication and negotiation skills; sharp business acumen
• Ability to build rapport with employees and vendors

You will be part of the data science research team reporting to the Project Lead. Your responsibilities include managing research projects, facilitating all required documentation and financial records for project activities, and tracking progress to ensure both short-term and long-term goals are met. You will conduct interim project reviews and measure project performance. Additionally, you will assist the Project Lead in managing, guiding, supervising and reviewing the performance of the project team members.

Job Requirements:

· Bachelor’s or Master’s Degree in Bioinformatics, Biomedical Science, Health Science, Computer Science/Engineering or its equivalent with advance proficiency in Project Management. PMP certification is preferred.

· At least 3-5 years’ relevant work experience in data science/ analytics/ research and healthcare. Prior work experience in implementing national-level programme and cardiovascular medicine setting would be an advantage.

· Proficient in Microsoft Office applications and data management, with experience in relational databases in healthcare settings.

· Proficiency in risk management and performance measurement tools

· Strong interpersonal skills. Past experience in supervising junior staff would be an advantage.

· Excellent written and oral communication skills. Ability to translate complex technical concepts in simple layman’s terms.

The incumbent drives the development and implementation of skills and training solutions and interventions to achieve business growth and transformation for the network of Small, Medium Enterprises (SMEs) within the SkillsFuture Queen Bee’s value-chain. The secondary role is to support the Assistant Director of Learning & Development in the facilitation of the learning and development functions for the hotel, ensuring that the goals are aligned to the hotel’s overall goals and strategic plan as well as for all operational departments to follow through on their training and development commitments.

Primary Responsibilities

Driving and Managing the SkillsFuture Queen Bee Project

• Strategises, drives and manages the SkillsFuture Queen bee project (SFQB).
• Develops programmes and facilitates implementation for the SMEs in Singapore.
• Conducts trainings and ensure deliverables are met.
• Source for SMEs to embark on the  programme with us.
• Meet the deliverables as required by Workforce Singapore.
• Leads research on industry landscape and market trends, including liaising with various stakeholder within the SFQB network to understand critical skills requirements, project future skills demand and business objectives.
• Diagnoses the skills gaps and needs and identify measurements of success of the network.
• Formulates a training needs analysis plan by identifying skills and training opportunities, reviewing existing skills and training solutions and interventions, sourcing for new and/or developing bespoke skills and training solutions and interventions to address the SMEs’ needs.
• Leverages Skills Frameworks and relevant SkillsFuture resources in creating the skills and training solutions and interventions.
• Develops an implementation plan and organises the participation of SMEs in the network.
• Manages and fosters relationships with multiple stakeholders in the network to ensure effective and sustainable implementation.
• Evaluates the impact and effectiveness of the skills and training solutions and interventions and fine-tunes the long-term implementation plan.

Adheres to Corporate and Local L&D Regulations

• Ensures full compliance when managing and executing corporate initiated programmes and activities.
• Ensures that all learning activities meet with relevant statutory and organisational policies and requirements.
• Adheres to learning requirements set by local authorities and regulations, especially relating to safety and security.

Secondary Responsibilities

• Plans and conducts the learning needs analysis.
• Plans and proposes the hotel’s training programme, aligning it to the learning needs analysis.
• Designs and executes programmes necessary to meet the competencies of each job function and to address performance gaps.
• Conducts the relevant trainings according to business and training needs.
• Initiates, coordinates, executes and follows up on all corporate, internal and external initiatives and programmes.  
• Informs managers on programme objectives and expected outcomes which colleagues attend.
• Monitors, measures and reports on colleagues’ development plans and achievements within agreed formats and time frame.
• Works closely with the departments to curate training programme, to train, coach and assess colleagues.
• Maintains appropriate systems to record and measure necessary aspects of colleagues’ development. These include on-the-job learning, internal and external learning, attendance, development plans, etc.
• Organises the learning venue, course notes, attendance sheet and all relevant materials required for classroom learning programmes.
• Liaises with Workforce Singapore and administers SkillsFuture claims for relevant courses.
• Performs any other duties and responsibilities that may be assigned.

Job Responsibilities:

Build up the Training Strategy

• Designing and implementing training programs according to the needs of the company.
• Conducting research on training methods and best practices in order to create new training programs.
• Preparing reports on training needs and progress in order to inform management decisions.
• Conducting approved leadership or workshops on topics not limited to conflict resolution or effective communication skills.
• Providing project management for organization-wide projects/initiatives as required, facilitating team efforts and helping to define project goals, timelines, resource requirements and planning to cope with challenges and conflicts.
• Driving training marketing communication ensuring a strong learning culture is nurtured.
• Provide value-adding support to division heads in developing our talents.
• Assist with Talent Management, Succession Planning
• Manage and execute Employee Survey and Action Plan.
• Develop, review and update learning & development policies (if any)
• Market research, training vendors’ evaluation and customization.
• Designing and development of training interventions to address L&D needs.
• Develop Training Calendar, communication plan and manage training budget.
• Manage the learning app (Atiome) for staff and implement new initiatives to the app. To create content and hype for the application.

Training Facilitation

• Conduct orientation programmes for new hires and any related training programmes for staff.
• Conceptualize and implement the collection and analysis of evaluation data pertaining to learners’ behaviour e.g. learning preferences for topics, time of learning etc. for decision making impacting learning design.
• Implement Modular Training Framework for Staff by consulting with stakeholders on the creation and maintenance of Learning Pathways and Learning Management system (LMS).
• Conceptualize and operationalize the Organizational Leadership Framework.
• Monitor and follow up on training evaluation and feedback through various channels to measure, track and enhance training quality and effectiveness.
• Perform data analytics and reporting on training enrolments, operations and other activities.
• Implement process/continuous improvements using automation tools, through reviewing job redesign, implementation of self-service capability, etc to enhance work efficiency and productivity of the company.
• Develop and implement learning content and materials.
• Perform learning evaluation, data analysis and develop learning reports on a regular basis.
• Support the planning and execution of new learning implementation & initiatives.

Build Employer Branding

• Manage graduate trainee/ relevant programmes with local or overseas institution.
• Establish and build relationship and rapport to internal and external stakeholders and institutions to build company's presence in Singapore.
• Support recruitment and build employer branding.

Training Administration and others

• Manage and support not limited to sourcing for vendors/programs, procuring the programs, managing all staff course enrolments, handling exceptions, liaising with internal and external training providers on training design, evaluating training contents, customizing and developing training programs, materials, etc, and making logistics and other arrangements.
• Facilitate any training grants and funding and absentees payroll.
• Ensure learning records are accurately maintained and updated in the system.
• Oversee and ensure proper documentation and content and vendor management.
• Maintain records, documentation and database for programmes/initiatives.
• Assist in company events & handle logistic arrangements.
• Manage employee engagement calendar and corporate events
• Support any training related initiatives and projects.

Job Requirements:

• Bachelor’s Degree in Human Resources or related / similar discipline, with at least 5 years of relevant L&D experience, along with experience in conceptualizing and implementing leadership and talent development framework.
• Good communication skills, able to do stand-up training delivery and content development
• Current knowledge of effective learning and development methods
• Familiarity with e-learning platforms and practices
• Experience in project management and budgeting
• Proficient in MS Office and Learning Management Systems (LMS)
• Strong communication, project management, and budgeting skills are required.
• Proven experience and knowledge of effective learning methods are essential.
• Proactive and creative and resourceful to create exciting training programmes
• Highly resources on tapping on latest training methods/ creative ideas to make training fun and enriching
• Excellent communication and negotiation skills; sharp business acumen
• Ability to build rapport with employees and vendors

At Jacobs, we push the limits of what’s possible to make the world smarter, more connected and more sustainable. In our built environment work, that means designing spaces that foster innovation, cultivate collaboration and drive the next great discovery for humanity.

Bring your creativity, collaborative spirit and extreme attention to detail, and we’ll help you grow, pursue and fulfill what drives you – so we can deliver extraordinary solutions for a better tomorrow, together.

Jacobs has been selected as the Systems Consultant for the RTS project linking Singapore and Johor, Malaysia. As part of that project, we require a manager to join us on a 4-month contract to manage the testing of trains and wayside systems (Signaling and communications) at the LTA test track facility in Singapore.

You will have proven relevant experience and thorough technical knowledge to plan and manage testing activities to integrate new rolling stock and wayside systems. Testing may run on a 24-hour basis so unsociable hours working can be foreseen.

• Managing operations and rolling stock maintenance / systems / operation / practices.
• Managing Infrastructure systems that enable a train to stop safely every day on platforms and in sidings and depot areas. These would include lineside signalling, communications systems, Correct side door enable systems / Platform screen doors.
• Communicate and develop test plans and engage and influence stakeholders.
• Develop and manage schedules of work.
• Work collaboratively with other members of the team.
• Produce and present monthly progress reports.
• Leading a team on time-critical activities.
• Interpret and present complex signaling, communications, and rolling stock interface matters.

To be a successful candidate, you shall possess:

• Bachelors Degree in Engineering; Chartered Engineer or equivalent.
• Minimum 25 years of experience in the design, delivery, and testing of new rolling stock systems.
• Minimum 10 years experience in GoA4 rolling stock delivery.
• Good understanding of the fundamentals of safe systems of work for doing trackside tests with the new trains and confirming compatibility with the infrastructure introduced to the trackside to accommodate it.
• Delivery of projects through the complete life cycle, from concept to operational service, including knowledge of governing Standards and industry best practices.
• Knowledge of LTA / APAD assurance regimes, including testing and bringing assets into use and handover and introducing changes to rolling stock or rolling stock practices.
• Knowledge of EMC requirements for LTA/Singapore regarding Rolling Stock and Infrastructure equipment.

Jacobs. A world where you can.

From our inclusive employee networks, to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.

With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximise your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.

Please note:  If you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Jacobs

Jacobs complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of age, race, religion, language, nationality, marital status, or family responsibilities.

#ASIATransport #ASIAID

Position Overview:

We are seeking an experienced Trainer (Retail & Development) to join our team. In this full-time position, you will be responsible for designing and delivering comprehensive training programs to upskill our retail staff, ensuring they are equipped with the knowledge and skills to provide exceptional customer service and drive sales.

What you'll be doing

• Developing and facilitating engaging training sessions on product knowledge, sales techniques, customer service, and other relevant retail topics
• Identifying training needs and designing customized programs to address skill gaps
• Facilitate in-store training sessions on weekdays during retail hours (e.g., 11:00 AM – 8:30 PM).
• Monitoring and evaluating the effectiveness of training initiatives, making adjustments as necessary
• Providing one-on-one coaching and mentoring to support the professional development of retail staff
• Collaborate with the HR and Operations teams to identify training needs and design customized modules.
• Collaborating with the management team to align training with the company's strategic objectives
• Monitor training effectiveness through feedback and KPIs to refine future programs.
• Maintaining training records and providing progress reports

What we're looking for

• Relevant qualification in a field such as Education, Human Resources, or Business
• Minimum 3 years of experience as a Trainer or L&D professional, preferably in the retail industry
• Excellent facilitation and presentation skills, with the ability to engage and motivate adult learners
• Strong understanding of adult learning principles and the ability to design effective training programs
• Proficient in data analysis and using metrics to measure training impact
• Excellent communication and interpersonal skills, with the ability to build rapport with employees at all levels
• Passion for learning and development, with a commitment to continuous improvement

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including medical benefits
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment

About us
HYSSES (SINGAPORE) PTE LTD' is a leading retailer of premium beauty and wellness products. With a focus on quality, innovation, and exceptional customer service. Our company culture is built on the principles of teamwork, respect, and a commitment to personal and professional growth.

If you're passionate about training and development, and eager to contribute to the success of a dynamic retail organization, we encourage you to apply for this exciting opportunity. Apply now to take the first step toward joining our team.

Duties and Responsibilities

1. Job Description

• Supervise, evaluate and implement the company’s policies for all E&P activities in homes/centre and ensure all activities are in accordance with the organisation’s needs and requirements.
• Formulate, organise, coordinate, monitor, and recommend projects, activities, advise and keep the Management and higher Management on the recommendation for activities.
• Plan, manage, review and recommend suitable strategies and objectives for education and programmes.
• Assess the educational curriculum and the format in which it is being delivered for all centres and review the accompanying tools and resources.
• Supervise staff and identify opportunities for team training and skills advancement.
• Provide leadership and support to Home representatives to enhance current and new educational and programme activities.
• Establish and develop working relationships with stakeholder, schools, corporate bodies, government agencies, voluntary organizations and existing partners.
• Coordinate with various stakeholders to execute activities, manage communications and manage stakeholders’ feedback.
• Ensure that all records, documentations, correspondences and updates are properly maintained and are kept up to date.
• Conduct periodical checks at all centres to ensure activity requirements are in accordance with the organisation policies and procedures.
• Liaise with departmental heads to ensure that all activities are in line with the company policies.
• Establish and carry out proper training programs for employee awareness of regulations to adhere to the rules and regulatory policy.
• Develop and control deadlines including preparation and monitoring of the departmental budget and calendar of events for E&P.
• Source for available governmental and non-governmental grants and aim to maximise ROI.
• Prepare reports and assess activity performances for higher management review and approval.
• Support all PERTAPIS programmes and activities; and perform any other duties assigned by the management as and when required.

2. Candidate Requirements:

• Bachelor’s degree in a relevant field.
• Minimum of 2 years of experience in program management.
• Proven management and leadership skills with the ability to guide and motivate teams.
• Strong critical thinking abilities and expertise in problem-solving.
• Excellent creative and analytical thinking skills.
• Demonstrated ability to work under pressure, effectively plan and manage both personal and team workloads, and delegate tasks as needed.

3. Work Schedule

5 days work week

Monday to Friday: 9am - 6pm

4. Work Location

1 Joo Chiat Complex

***Disclamer: Only shortlisted candidates will be contacted.

We are searching for a passionate and engaging Training or L&D Manager to join our team! In this role, you will be responsible for designing, delivering courses/trainings and assessing the competencies of our learners. You will play a key role in helping our learners achieve their learning goals and develop the skills they need to succeed in the respective industry.

Responsibilities

• Oversee the full spectrum of training operations from developing courses, enrollment, facilitating the training and assessment sessions, certificate issuance to evaluation.
• Review training policy from time to time.
• Design and develop engaging and effective courses/training programmes for adult learners of different skill levels.
• Conduct courses/training programmes using a variety of instructional methods covering theory or practical skills.
• Ensure the timely submission of training documents from various departments and public learners.
• Engage and interview associate trainers.
• Assess learner competencies through different assessment methods.
• Maintain and update training records or course content.
• Stay up-to-date on industry trends and best practices in adult education.
• Collaborate with various departments to design, develop engaging new courses/training programmes and to improve existing courses/training programmes.
• Application of relevant training grants/claims.

Requirements

• Minimum Bachelor's degree in any field
• WSQ DACE/DDDLP
• Minimum 3 years’ experience in adult education or training delivery preferred
• Strong subject matter expertise in any of the following industries/areas and able to take on at least 2 areas:

1. Retail (e.g Customer Service)
2. Built Environment (e.g. Ducting Installation, Basic Aircon Installation, Maintenance and Repair)
3. Logistics
4. Landscape
5. Security
6. Waste Management
7. Workplace Safety and Health (e.g. Operate Forklift, R32 Safety Awareness)

• Excellent communication, interpersonal, and presentation skills
• Ability to create a positive and engaging learning environment
• Ability to develop and deliver courses/training programmes using a variety of instructional methods
• Proficiency in using Training Learning Management Systems (TLMS) a plus
• Proficiency in using BigBlueButton, MS Teams or Zoom a plus
• Knowledge in Training Management System and Canvas Learning Management System a plus.
• RIASEC Code: SEC

• Role reports to: Sr. Director, Operations Learning

What you will do

• Enable Operations-related learning for the ~2,200 APAC Operations employees (including shopfloor), including:

• Deploy global Operations Learning strategy and learning resources (excluding deep functional learning)

• Own and deploy the 2025 APAC learning approach (including facilitating learning sessions taught by regional leaders) in partnership with key stakeholders (BUHR, communications and APAC Culture Champions); and

• Pull through central learning at Kenvue learning resources and initiatives (including adoption of new Learning at Kenvue platform), in alignment with Learning at Kenvue philosophy

• Build trust and credibility with regional leadership and the broader organization. Collaborate closely within region (APAC Operations LT and key stakeholders) and globally (Global Operations Learning Team, and various global stakeholders as required e.g., Learning at Kenvue team).

• Uncover insights into regional nuances and apply those insights to inform regional learning initiatives and outcomes, including close partnership with APAC Internal Manufacturing sites to drive learning for our shopfloor teams.

• Collaborate closely with EMEA and Americas regional counterparts to drive consistent application of learning strategy and initiatives.

• Serve as a Learning & Development champion and advocate for the Learning function in Operations, who tracks and communicates value creation and impact of Operations Learning.

• Partner with Operations Learning team to develop and deploy post-learning analysis and measurement/survey reviews to understand business impact of learning

• Required skills / experience

• Strong and demonstrated interest in building the capability of employees (e.g., training, learning, skill development)

• Experience in either orboth of:

• training / learning and development experience

• working within Operations functions

• Excellent communication and interpersonal skills, including the ability to:

• influence and build relationships at all levels of the organization, adjusting style where appropriate; and

• distill complex data and ambiguous information into simple comprehensible insights and analysis (verbally, in writing and through presentations, reports and dashboards)

• Strong leadership and collaboration skills with the ability to work effectively with senior management, stakeholders, and cross-functional teams

• Sound project management skills, with the ability to manage multiple initiatives simultaneously and self-manage priorities with competing demands

• Demonstrated ability to translate strategy into tangible execution

• Preferred skills / experience

• Experience working with teams across multiple countries or markets (regional or global exposure)

We are looking for a hands-on Strategic Training and Development Manager to join our team to manage and support employee growth and development in the Foundation. The idea candidate will have experience in fast-paced, dynamic environment and can help scale/ manage the transformation in the area of Training and Organization Development.

Responsibilities:

• Conduct employee onboarding and orientation programmes.
• Work with HOD to indentify gaps in skills and competencies across the Foundation.
• Provide expertise in planning and executing Training Programmes within the Foundation.
• Collaborate with other HR team members and external partners on HR projects and initiatives.
• Review existing training program offerings; suggest enhancements to improve user learning engagement and knowledge acquisition.
• Source and recommend appropriate programs to meet the changing needs of the Foundation.
• Monitor the utilization of training budget, leverage on available training grants and funding that is available for the Foundation to drive engagement and appropriate spending.
• Review and update in-house HRIS on all Training programmes and executing e-learning programmes.

You may be a good fit for our team if you have:-

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 8-10 years of experience in Organization and Training.
• Experience in a Community Care, social service and Non Profit Organization is be a Plus.
• Knowledge of HR best practices and trends in the area of Training and Development.
• Demonstated past success in planning and executing e-learning Programmes.
• Experience in Organization Development Transformation projects.
• Proficiency in MS Office and HR software, such as Frontier, recruiterpal.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to work independently and collaboratively, and handle multiple tasks and deadlines.
• Strong analytical and problem-solving skills, and attention to detail.
• High level of professionalism, integrity, and confidentiality.

Main Duties and Responsibilities

We are seeking a dynamic and experienced Learning & Development Manager to join our pre-opening team for the Mandai Rainforest Resort by Banyan Tree.

This will be an excellent opportunity for HR professionals to shape the culture and set the standards for Human Capital practices for the new Resort. The incumbent will deepen and advance their HR career by being involved in the formulation and setting up of the HR department and HR policies for the new Resort.

Key Responsibilities

• Responsible for cultivating and embedding Banyan Tree’s culture and ethos in the organization.
• Ensure that our vision, mission, core values (IDEALS), Banyan Tree Roots and brand positioning are key aspects of the Resort’s Employee Value Proposition.
• Promote and inculcate a culture of continuous learning
• Conduct regular training needs analysis, and formulate an annual training plan for the Resort.
• Design and curate various training programs to meet both the Resort’s and individual’s learning and development needs.
• Conduct training and orientation programs, core training programs and other related development programs to strengthen the bench-strength of the organization.
• Measure the effectiveness of the training programs. Monitor and advise on the effectiveness, produce data and report on performance, measuring them against specified indicators. Propose strategic and tactical interventions where needed.
• Support Banyan Tree’s Talent Management Programs. This includes recommending outsourcing of training courses and, if and when required, provide suggestions for inviting external resource speakers as part of training programs. The incumbent will also ensure that high potential associates undergo appropriate development programs and activities.

Job Requirements

• Degree or Diploma in Human Resources, Business Administration or a related field. Advanced Certificate in Training & Assessment (ACTA) will be advantageous.
• Proven track record of 7 to 10 years’ experience in a similar capacity, preferably in the hospitality industry. The candidate should have a proven track record of formulating and developing L&D strategies and programs.
• Experience in curating training courses, conducting and delivering training programs will be required. This should be complemented with a strong understanding of instructional design frameworks and applications.
• Strong interpersonal, communication and organizational skills.
• Able to handle matters independently, and able to exercise self-motivation to complete projects.

• Oversee and set the strategic direction for R&D and Sales, ensuring alignment with company goals to drive growth and innovation.
• Develop and implement sales strategies to increase revenue and expand market share.
• Ensure R&D efforts focus on creating products that meet customer needs and market demands.
• Lead and foster a collaborative culture between R&D and sales teams to ensure seamless product development and market delivery.
• Collaborate closely with marketing, production, and operations to ensure timely and efficient product launches.
• Monitor sales performance, set objectives, and analyze results to continuously optimize the sales process.
• Manage key performance indicators (KPIs) for both R&D and Sales teams, ensuring alignment with business objectives.
• Establish strong relationships with customers and external stakeholders to gather feedback and identify new market opportunities.
• Manage R&D and sales budgets, ensuring cost-effective operations while maintaining quality and performance standards.

Requirements:

• Bachelor’s degree in Food Science or a related field.
• A minimum of 10-15 years of experience in R&D and sales within a manufacturing environment.
• Fluency in Japanese to communicate effectively with Japanese clients and headquarters.
• Proven ability to lead high-performing teams with strong interpersonal and communication skills.
• Strong understanding of market trends, customer behavior, and the competitive landscape.
• Expertise in formulating and executing sales and R&D strategies aligned with business goals.
• Solid financial acumen, including budgeting, forecasting, and cost management.
• Excellent problem-solving, decision-making, and strategic thinking skills.

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Funeral Operations Manager (1 year contract yearly renewable)

• Working Day: 5-6-5-6 days including weekend and PH
• Working Hours: 8am to 5pm
• Location: Geylang Bahru
• Salary: Basic $4,500 - $5,500

Job Requirements:

• At least 5 years’ operation manager experience, comfortable to work in funeral industry
• Candidates with service line operations management experience are welcome to apply
• Requires to work on weekends and Public Holidays
• Advantageous if candidate possesses Class 3/3A driving license

Duties of Operations Manager:

• Conduct morning briefings and updates, and the delegation of duties to Team Leaders
• Provide budgetary updates to the Finance Department
• Oversee the timely preparation of monthly schedules, i.e. standby, night service
• Oversee and follow-up on the consolidation of feedback from the respective teams as well as families and clients, reviewing the feedback/ complaints received whenever necessary
• Oversee quality control matters pertaining to standards, rituals and customs
• Improve operational management systems, processes, and best practices
• Oversee the review of standard operating procedures (SOPs), forms, templates and lists to ensure operational efficiency in consultation with Team Leaders
• Plan and review compensation actions, enforcing policies and procedures.
• Oversee morale, welfare and health of all operations staff
• Oversee human resource matters together with Team Leaders, including leave approval, overtime and urgent requests (if any).
• Oversee recruitment and personnel interview
• Other ad-hoc duties as assigned by the Managing Director (MD)

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279