As a IT Manager | Desktop Support, the broad area of your job responsibilities will cover the following:

Ability to guide the team and resolve incident escalated by Desktop Support Assistant in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

Performed Desktop Support services to users

This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

Perform asset inventories

Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

Updates Incident records

Creates and updates work instructions (where necessary)

Document standards and procedures (where necessary)

Ideal candidate should possess the following:

Min 7 years’ Service Desk front and back-office experience with experience in leading a team

AV equipment experiences will be a plus

Experience in managing virtual team

Strong people management and leadership skills

Strong analytical and project management skills

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

You will be part of our Process + Systems team, adding your leadership expertise + skills to the delivery of Customer + Operational Excellence.

WHAT WILL YOU BE DOING ON A DAILY BASIS?

Your primary objective is to take care about the integration of new Sea Logistics systems into the operational daily work, as well as continuously seek for improvements in existing processes + systems.

• Analyze + design + improve our systems landscape.
• Manage projects for system implementations.
• Balance country systems requirements versus global planning to ensure optimal resource allocation.
• Support 1st and 2nd Level Support by knowledge sharing
• Analyze risks + costs of systems implementation.
• Organize the testing of different systems with all stakeholders.
• Coordinate +establish + moderate workshops with the aim to deliver continuous improvement.

Job Responsibilities:

• Provide support to the Information Management/Digital Engineering Team on data management for the project
• Review the Digital Engineering requirements for the data class library received from the client
• Identify the data originator for each attribute
• Prepare the discipline-wise template
• Initiate requests to buy-in the data from respective sources
• Update the discipline-wise template
• Transfer information to 2D/3D Administrators to populate in the CAE tool
• Record changes with respect to revisions received for the data attributes

Job Requirements:

• Degree in any Engineering discipline with no experience required
• Knowledge and exposure to computer science would be an added advantage

Responsibilities

• Organize/Support Webex Event

• High profile meeting support and monitoring

• Advance troubleshooting for application related issue

• Issue TAC and collecting of log

• Perform daily system health check

• Perform CR

• Preparation of report and material

Skills/Requirement

• Minimum ITE in IT related course or equivalent

• Minimum 1+ years of working experience

• Understanding of how Video Conference System works including the backend infra such as Cisco Call Manager.

• Understanding of Network Infra and the ability to do simple trouble shooting

Job Responsibilities:

Responsible for the build/ imaging of desktop PCs and laptops.
Responsible for the physical installation of hardware(monitors, PC, webcam etc), as well as the handover of laptops to users.
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Involve in client platform implementation/upgrade project
Perform asset management & update asset records.
Perform user account management (eg. Create password, reset & delete)
Perform local server administration to facilitate software distribution & patch management service.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Reg. <R21100074> <Cheryl Thng Wei Lin>

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

• Exposure to latest technologies
• On the job training

About the company
Our Client is an established company within their industry. They have a well-established presence of more than 10 years. With rapid expansion plan, they are now looking for an IT Engineer / IT Specialist (System & Networks) to join their team.

About the job
Reporting to the IT Manager, your role involves:

• Providing technical support (Computer, printer, mobile device and etc) to users
• Handling networks (Routers, switches, VoIP)
• Supporting and maintaining the Windows Servers and Office 365
• Managing Active Directory (Print Servers, Backup and etc)
• Handling disaster recovery planning
• Managing external vendors, ensuring SLA is being adhered to

Skills and experience required
As a successful applicant, you will have at least 2 years of experience in IT Support. Exposure to IT networks or system will be of added advantage.

Candidates with proven track record in Office 365 / O365 will be of added advantage.

Whats on offer
This is an excellent opportunity to join an established end user environment with on the job training

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/hoonteck-nologyrecruitment. (EA: 94C3609/ R1219669)

Responsibilities
• Maintain, monitor and support the infrastructure environment and/or facilities such as:
- Data Centers
- Physical Servers
- Virtual infrastructure and their virtual machines (VMware, Hyper-V, Nutanix AHV)
- Windows Servers and Linux
- Storage (NetApp, DellEMC)
- Backup & Restore (Veeam)
- VMware Horizon & Citrix
- Azure & AWS cloud
• Work on multiple cross-functional base work initiatives and projects.
• Diagnose and resolve complex hardware, software and connectivity problems.
• Ensures high quality IT service delivery through proper testing, quality assurance and documentation preceding complete rollout and normal operation.
• Participate in providing accurate budgetary figures and cost/benefit justifications for the IT Data Center Manager.
• Manages and participates in IT projects whenever required.
• Follow change management processes providing change request initiation, control and impact assessment.
• Develop and maintain processes, procedures, standards and documentation to support successful operation of the server and storage infrastructure.
• Manage third party services needed to provide IT services according to business requirements.
• Provide guidance and ensure IT security and continuity providing security patching, software and hardware updates, malicious software prevention, detection and correction.
• Develop and support security processes.
• Ensure relevant backup and recovery of data, software and system configurations in order to support the IT Disaster Recovery plan.
• Provide a stable, secure and auditable server environment to enable efficient use of business applications and data.
• Ensure software compliance within the server and storage infrastructure area.
• Responsible for technical roadmap development, implementation and improvement of Server and Storage Infrastructure for regional and global systems.
• Responsible for capacity and resource planning for Server and Storage Infrastructure supporting regional and global systems.
• Responsible for planning changes, upgrades, tuning and patches of regional and global systems together with partners and the rest of the Enterprise Operations Team.

Job Requirements:

• Bachelor’s degree in computer engineering or computer science or any other IT variant course level is required
• Technical certifications from main technology vendors such as VMware, Microsoft, Cisco, Nutanix, NetApp, Veeam, Citrix and so on are desirable
• 6-8 years of relevant experience in data centers & servers operations
• Fluent in English
• Exceptionally well organized with attention to details
• Solid networking and interpersonal skills
• Be a good team player but also work independently

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705
Tel: 6950 9748
http://www.peopleprofilers.com
[email protected]

Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R1111376

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Software Engineer

5 days, 8.30pm- 5.50pm

Salary: $3500 -$4000

Location: Bedok office & client site

Job scope:

• To provide necessary post-project application software support to the client
• Troubleshoot, debug, enhance and optimise programs
• Develop new applications

Requirements:

• Candidate must possess at least a Diploma or Degree in Engineering, Computer Science/Information Technology or equivalent.
• Knowledge in Oracle PL/SQL, Oracle Pro-C programs, Unix ANSI C, visual basic.net using Visual Studio 17, Unix scripting
• At least 1 year relevant experience in end user and operation support

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Your new company

This leading global materials manufacturer, with a presence in Singapore, specialises in producing high-performance plastics and other materials for various industries, including automotive, electronics, and construction. With a strong focus on innovation and sustainability, the company develops and supplies a wide range of products, from engineering plastics and synthetic rubber to speciality polymers and advanced materials. Through its Singapore operations, the company serves as a key hub for the Asia-Pacific region, providing high-quality materials and solutions to customers across the globe.

Your new role

• Develop, implement, and maintain Environmental Health and Safety (EHS) policies, procedures, and programs to ensure compliance with regulatory requirements and industry standards.
• Provide technical guidance and support to plant operations, manufacturing, and process industries teams on EHS matters.
• Investigate incidents and accidents, and implement corrective actions to prevent recurrence.
• Manage and coordinate fire safety management activities, including fire risk assessments, fire safety inspections, and fire evacuation drills.
• Serve as the Workplace Safety and Health Officer (WSHO) and ensure compliance with relevant regulations and industry standards

What you'll need to succeed

• Bachelor's degree in Environmental Health and Safety, Occupational Health and Safety, or a related field.
• Minimum 5 years of experience in EHS roles, preferably in plant operations, manufacturing, and process industries.
• Proven experience in fire safety management and WSHO roles.
• Strong knowledge of EHS regulations, industry standards, and best practices.

Certifications:

• Strong analytical and problem-solving skills.
• Certified Fire Safety Manager (CFSM) or equivalent certification preferred.
• Certified Safety Professional (CSP) or equivalent certification preferred.

What you'll get in return

• Competitive compensation package with benefits
• Opportunities for progressive learning and development
• Collaborative and creative team environment
• Comprehensive healthcare and retirement plan
  
  What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Your new company
Our client is an accomplished multidisciplinary consultancy that offers a wide range of professional services. As a leader in the industry, they tackle complex challenges with creativity and innovation, balancing design, function, and cost. They have been going through growth mode in recent years and are now looking to expand their headcount with a Mechanical/Electrical engineer.

Your new role
A few of your responsibilities would be ;

· Collaborate with project teams to plan and design mechanical/electrical engineering solutions for building services.

· Prepare comprehensive reports, specifications, calculations, and detailed drawings for various project stages.

· Conduct design presentations and address any discrepancies or modifications.

· Review shop drawings and material/equipment submissions.

· Handle Requests for Information (RFIs) and other contract administration duties.

· Manage installation, testing, and commissioning of mechanical/electrical engineering systems to ensure quality and compliance.

What you'll need to succeed

· Bachelor’s degree in Mechanical/Electrical Engineering or any related field.

· Open to fresh graduates.

· Proficiency in mechanical/electrical engineering design systems software and familiarity with AutoCAD and/or Autodesk Revit is advantageous.

· Possess the inclination to join the Construction and Building Services industry.

· Adaptability to work both independently and as part of a team.

What you'll get in return
You'll be offered professional development opportunities, attractive remuneration, and comprehensive on-the-job training will be given to you. You’d be a part of a growing team that will support you throughout your career.

What you need to do now
If you feel like you meet the above requirements or know someone who does, then click on the link to apply, or, you may send your application/referral directly to me at [email protected].

If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion on your career.

Your new company

My client (West area) is a leading provider of comprehensive utility solutions and value-enhanced energy services, delivering innovative and integrated offerings to their customers.

Your new role

Here is a summary of the role you are applying for;

They are seeking an experienced Mechanical Maintenance Team Lead to join their team. As a key member of the maintenance team, you will be responsible for ensuring the effective maintenance of plant and equipment to achieve high reliability and availability. You will lead a team of maintenance professionals, coordinate maintenance programs, and optimize planned maintenance activities. Additionally, you will troubleshoot faults, perform failure analysis, and implement plant improvement projects to enhance overall plant performance.

Below are some of the key responsibilities for the role;

• Lead and manage a team of maintenance professionals to ensure effective maintenance of plant and equipment
• Coordinate and optimize planned maintenance activities, including scheduled plant inspections and maintenance programs
• Ensure compliance with statutory, regulatory, and safety requirements
• Troubleshoot faults, perform failure analysis, and recommend corrective actions
• Implement plant improvement projects to enhance plant reliability, availability, and performance
• Supervise maintenance contract works and prepare technical specifications for equipment parts and services
• Manage procurement and track expenditure against approved department budget
• Develop and maintain a safety mindset and display good workplace safety behaviour

What you'll need to succeed

The successful candidate, should have;

• Degree in Mechanical Engineering or equivalent recognized by the Professional Engineers Board
• At least 5 years of relevant working experience in plant maintenance from the Power or Oil and Gas industries
• Sound Mechanical engineering maintenance knowledge
• Good knowledge of safety and statutory requirements
• Self-motivated team player with analytical mind, strong planning, and problem-solving skills
• Ability to work effectively in a team and lead day-to-day activities
• Willingness to be part of the CERT team and participate in emergency responses as required

What you'll get in return

• Joining a company that is at the forefront of our industry
• Being part of a collaborative and progressive team
• Contributing to a company committed to making a positive impact on the environment and society

What you need to do now

If you believe you meet the specified requirements or know a suitable candidate, please click the link to apply. Alternatively, you may submit your application or referral directly to [email protected].

If this role isn't quite suitable for you, but you're interested in exploring new opportunities, I invite you to contact me for a confidential career consultation. I'm here to help you navigate your next career move.

EA Reg Number: R21102304 | EA License Number: 07C3924 | Company Registration No: 200609504D