Roles & Responsibilities:
· To be an architect to design complex solution for Palo Alto, Infoblox and LogRhythm
· To do compliance, BOM, man days calculation and SOW
· Providing more complex Professional Services including project management, logistic management, project planning, configuration and implementation, testing, integration and migration, and network documentation
· 24 x 7 level 1/2 field engineering support including swift response to customers, troubleshooting and resolution service and preventive maintenance work for customer network
· Training new and junior engineers for Palo Alto and to lead the junior engineers
· Assist in doing POC and proposal for customers, as well as setting up of CARM lab
· Conduct firmware regression test on new equipment prior production
· Continuous upgrading of self-knowledge and acquiring skillsets in DNS (Infoblox), IPAM (Infoblox) and SIEM (LogRhythm)
· Will be expected to handle multiple projects at anytime
· Expected to take up expertise for pre-sales role for Infoblox and LogRhythm; including taking up training and presentation
· Proof of concept deployed and follow up closure
· Rapport with customers to build relationship to farm out more opportunities for the organization
Key Measurements:
· Strong sense of responsibility, urgency, initiative and commitment
· Resourceful, strong problem-solving skills with the ability to work independently and cope with pressure
· A team player and excellent people management skills
· Experience and capable to manage projects independently
· Timely closure of project not exceeding 14 days
· Complain free installation with satisfied customer review will be acknowledged
· Continuous relevant certifications by respective products is required
Qualification, Skills, Knowledge and Experience :
· Degree / Diploma in IT / Computer Studies or equivalent
· Minimum 3 year hands on experience in troubleshooting complex multi-vendor network issues
· Strong knowledge of security and networking infrastructure environment
· Process good analytical, communication and interpersonal skill
· Self-motivated, independent and ability to multi-task