Total 10 service operations manager job vacancies in Finance / Banking / Insurance category in Singapore

Job Responsibilities

• To ensure operational effectiveness and efficiency within reconciliation and to alert management to any control weakness and appropriate actions required on a timely basis.
• To understand and review existing end-to-end operational processes to identify inefficiencies and possible improvements & liaise with various internal and external parties to implement.
• To assist the manager in proper documentation of key processes, workflows and controls in reconciliation.
• To assist in design, preparation and automation of management and analysis reports
• To be SME for reconciliation system and particularly to ensure transactions are uploaded into systems timely and completely.
• To assist in performing reconciliation of various balance sheet accounts. Ensure all reconciling items are properly explained, followed-up and closed within reasonable timeline.
• To ensure all transaction are properly accounted for in timely manner as well as ensuring all reconciling items are properly explained, follow-up and closed within reasonable timeline.
• To participate in ad-hoc projects and tasks as and when assigned.

Requirements

• Minimum 2 years of finance operations within the financial industry
• Possess a Bachelor Degree in Accountancy or Finance

To support team lead for insurance policy related payment processing; ensuring all transactions are processed timely and accurately and accounted for appropriately; liaising with relevant parties internally, banks, operational issues resolutions; assist in the process change, new initiative and implementation including user-acceptance testing.

Job Description:

• Ensure timely and accurate daily payment processing for policy related payments.
• Ensure all payments are processed and completed within the agreed SLA.
• Assist the Manager to ensure sound financial controls and operations efficiency.
• Liaise with various departments within AIA and banks on all insurance operation payment related transactional matters.
• Alert /escalate for any control weakness to the Manager.
• Assist in preparation of monthly payment statistical reports.
• Participate in ad-hoc projects as and when assigned.
• Regular clearing of long outstanding payable items and unreconciled bank open items.
• Perform quarterly balance sheet reconciliation. Follow up to ensure all transactions are accounted for. Investigate long aged items and exposed items for resolution.
• Key relationships other than those within reporting lines - All departments within AIA and external stakeholders eg Banks. All communication is expected to be able to communicate in a professional manner to both internal and external parties from time to time, based on factual events.

Requirements

· Education: Min. Diploma with emphasis on accountancy or finance

· Experience: Fresh graduates to 2 years of working experience in Finance department. More experienced candidates can be considered for more senior positions.

· Good interpersonal and communication (both verbal and written skills.

· Proficient in Microsoft Word, Excel and SAP

· Excellent team player and good work attitude.

· Meticulous and pay attention to details.

· Highly adaptable and ability to work under pressure

Job Responsibilities

• To ensure operational effectiveness and efficiency within reconciliation and to alert management to any control weakness and appropriate actions required on a timely basis.
• To understand and review existing end-to-end operational processes to identify inefficiencies and possible improvements & liaise with various internal and external parties to implement.
• To assist the manager in proper documentation of key processes, workflows and controls in reconciliation.
• To assist in design, preparation and automation of management and analysis reports
• To be SME for reconciliation system and particularly to ensure transactions are uploaded into systems timely and completely.
• To assist in performing reconciliation of various balance sheet accounts. Ensure all reconciling items are properly explained, followed-up and closed within reasonable timeline.
• To ensure all transaction are properly accounted for in timely manner as well as ensuring all reconciling items are properly explained, follow-up and closed within reasonable timeline.
• To participate in ad-hoc projects and tasks as and when assigned.

Requirements

• Minimum 2 years of finance operations within the financial industry
• Possess a Bachelor Degree in Accountancy or Finance

· Corporate Income Tax (Brunei)

· Proactively manage the tax risks of the Singapore segment

· Ensure all tax compliance requirements are accurately and promptly met.

· Prepare and maintain tax records, returns, reports, and other tax related materials

· Recommend alternative tax treatments to alleviate tax burden and devise legal means to minimise tax liability using thorough knowledge of tax laws and regulations.

· Conduct research and analysis of existing and upcoming tax legislation to support AIA's tax planning and tax strategy

· Tax accounting including deferred tax.

· Prepare tax journal entries.

· Prepare monthly & quarterly group reporting tax template and balance sheet reconciliation

· Withholding tax and GST submission

· Assist in BEPS project

· Meet the deadline set by Group, Statutory Requirement and management

· Coordinate with key stakeholders, Tax consultant and Tax Office with regards to ECI and ITR income tax filing.

· Highlight any tax issues for escalation to group office on timely manner.

· Actively work with auditors and external consultants (if any) during annual audit/projects

REQUIREMENTS:

· A Degree in Accounting and/or professional qualification

· At least 8 years’ experience on Corporate Income Tax experience.

· Experience with taxation of insurance companies is a plus.

· Certifications/licenses – CPA and/or SIATP

· Special skills – Knowledge of Singapore tax rules and regulation

FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we'd love to hear from you. About the Role Assist in the management of both macro and credit fixed-income portfolios with the objective of delivering excess returns against benchmark. Managing credit fixed-income portfolios with a focus on Asia fixed income Types of portfolios managed include Buy-and-Maintain as well as Relative Return portfolios. Seek excess return by performing fundamental, technical and valuation analyses and by monitoring credit-related news and relevant market trends. Assist in the monitoring of applicable limits to ensure that all portfolios are within risk tolerances and constraints and compliant with all applicable regulations, policies, and guidelines. Work actively with external and internal credit analysts as well as dealers to gain access to investment opportunities and market developments. Prepare detail explanation on portfolio performance and risk attribution and present to the clients as required. Placing security orders for primary and secondary bond markets as well as derivatives and other portfolio-related transactions. Write weekly bond market commentaries for the internal Investment community, speak on regional market calls about the status of the credit market, and present Fixed Income-related knowledge in internal workshops. Address portfolio-related requests from internal clients Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role This role is responsible for carrying out the critical functions in Operations and ensuring they are completed successfully within the stipulated timelines with zero financial loss. Trade Matching & Settlement - Perform trade matching and sending settlement instructions to the custodians for Equities/Fixed Income/Transfers transactions. Data input in Bloomberg AIM/IBOR - Posting the reversal of coupon/dividends/repo cash/bond transfer cash. Uploading of External Fund Managers' transactions into the systems. Confirmation of Transactions (e.g. repos, bond transfers. IDR mutual funds) in Bloomberg AIM for downstream flow to SAP FAM & 3rd party outsourced service provider. Corporate Action - Handle the full lifecycle of a corporate event from the announcement to receipt of entitlements. Process coupon claim from repo counterparties. Proxy Voting - Monitor upcoming shareholders meeting, obtain Portfolio Manager's decision and cast votes before instruction deadline Transaction Reporting - Report trades executed for the day to interested parties and stakeholders. Send contract notes for central dealing funds to relevant business units. Derivatives Operations Management - Liaise with service provider to resolve trade capture/confirmation/settlement issues Mutual Fund Placement - Process mutual fund orders placed by Portfolio Managers including sending instructions to Custodian and making subscription payments Perform daily position reconciliation between Bloomberg AIM vs custodian and IBOR vs custodian Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational requirements Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we'd love to hear from you. About the Role The incumbent is responsible for Fund Administration activities for the various products administered by AIA Investment Management Pte Ltd. Currently the products include Investment-Linked Product (ILP) Sub-Funds, Private Unit Trusts (AIAIT), Luxembourg incorporated SICAV sub-funds (AIAIF) and Singapore incorporated VCC (AIA VCC). Activities include but not limited to checking the Net Asset Value (NAV) reports prepared by the Fund Administrator, daily placement of subscription/ redemption trades, managing audit queries etc. He/she will be the Deputy to the Team Lead for the Team. Review the daily ILP trade order forms prepared by the Assistant/ Deputy Manager. Preparer role for backup/ rotation purpose. Perform 2nd level check on the NAV validation prepared by the Assistant/ Deputy Manager. Preparer role for backup/ rotation purpose. Provide oversight on the AIAS's staff on daily trade placement with Custodian for Asset Evolution and uploading prices to Integral Life. Review the monthly holdings reconciliation for AIA ILP funds and Asset Evolution. Preparer role for backup/ rotation purpose. Review the AIA ILP Semi/Annual Fund reports for the Direct Investment Linked Funds. Preparer role for backup/ rotation purpose. Review Semi-annual/ Annual reports for AIAIT, AIAIF and AIA VCC prepared by the Fund Administrators. Preparer role for backup/ rotation purpose. Review the verification check performed on the trailer fees statements received from fund houses and custody invoices from Custodian. Preparer role for backup/ rotation purpose. Review the fee payments instructions (eg. Management Fee, Transfer Agency Fee) with the various Fund Administrators. Preparer role for backup/ rotation purpose. Liaise with Auditors for any audit queries during the annual audit for the products administered by AIAIM. Work with external tax consultant on the corporate tax filing and GST Remission submission for the products administered by AIAIM. Preparation of quarterly and annually reporting (BAU & Regulatory). Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational requirements. Opportunity to be involved in projects or leading a project. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we'd love to hear from you. About the Role •\tThe role will act as subject matter expert (primarily on Fixed income) under RQA function providing independent investment risk reporting and quantitative service support, •\tAlso, he/she will actively interact with both Group and Local front office, operations and other control functions. Design and implement Group-wide risk analytics framework that AIA Investment invested on Fixed Income, including Private Credit and Alternatives (e.g. CDO/CLO). Establish proper risk monitoring processes by developing and supporting various risk models leveraging Group-wide systems (e.g. Bloomberg) in order to provide timely exposure and risk monitoring service. Perform regular/ad-hoc risk analytics support, including but not limit to market risk (e.g. DV01, Duration, credit spread), liquidity risk (e.g. LAR) and credit/counterparty risk analysis (e.g. weighted average ORR). Provide risk commentary on key risk indicators. Participate in project implementation to provide standardized investment risk dashboard for senior management at Group and Local offices. Provide advisory on Index/Benchmark selection process (e.g. back-testing) and necessary customization for Local Investment teams. Perform other responsibilities such as sustainability strategy and ESG / climate and environmental risk analytics. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we'd love to hear from you. About the Role Responsible for developing and facilitating relevant processes to ensure efficient information exchange and close integration and collaboration of various investment-related parties • Administer and maintain client accounts • Serve as the liaison between portfolio management, trading desk, operational staff and clients • Involve in portfolio maintenance and review, balance accounts and respond to portfolio managers and client inquires [Use this profile for positions covering both middle and back office operations] Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we'd love to hear from you. About the Role Come join the dynamic Enterprise Agility team at AIA Singapore as an Agile Transformation Manager. You will be responsible for driving business impact across our divisions using principles of Lean Agile. AIA Singapore is undergoing an enterprise level transformation to create a leaner, faster and more connected organization and the Enterprise Agility team is key to enabling this transition. This role will support multiple initiatives across different teams and divisions to drive successful Agile delivery and enable the new way of working. You would ideally have experience in either one of these domains: o\tChange Management & Communications o\tSoftware Engineering or Solution Architecture (using Agile methodology) o\tDelivery Management or Project Management (using Agile delivery) o\tAgile Product Management What you will do: Drive and support successful business impact for strategic AIA initiatives across our divisions and teams, through impact-focused Agile delivery support, facilitation and coaching. Proactively help teams navigate structural, behavioural, process and delivery problems using a blend of your Lean Agile experience and domain expertise. Support everyone from leadership to delivery teams adopt, adapt and scale Agility as an experienced Lean-Agile transformation expert with practical and actionable guidance. Design, develop and deliver engaging trainings, workshops and events to both technology and business at project, team and organizational levels. Use data driven approach to help teams setup the right metrics to baseline, track and measure their progress for both technical and business teams. Lead the local Agile community to evangelize and scale Agility across the organization through enablement, trainings, awareness and promotional activities. What you should have: Influencing and relationship building skills at all levels from delivery teams to senior leadership. Communication and presentation skills, able to articulate ideas and concepts into easy to digest information. Good commercial acumen, able to articulate and make decisions around business impact. Excellent skills in delivering training and coaching both virtually and face to face. Comfortable with ambiguity and able to help others navigate uncertainty. Who you are: You are a self-starter, with the ability to ideate, plan, and execute Agile related initiatives to support new ways of working You have the battle scars of Agile Delivery or Agile Transformation from your previous experiences and can be credible when guiding or coaching others to help solve business problems. You have deep experience in coaching teams within a digital and innovation environment, through the adoption of agile practices and by driving or supporting agile transformation programs in large organizations. You are passionate about agile, innovation and change and are excited to promote and embed them across the organization. You are courageous and comfortable coaching and challenging teams and senior leaders. #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.