L2 - Credit Card System Support Engineer
9 months ago
Core Skill Set:
Production Support
Service Delivery
Batch Scheduling and Monitoring
Job Description:
Bachelor's Degree in Information tech..
Core Skill Set:
- Production Support
- Service Delivery
- Batch Scheduling and Monitoring
Job Description:
- Bachelor's Degree in Information technology with 4-6 years’ work experience in banking environment, supporting SICS application systems.
- Technically competent in AS400 and excellent in RPG programming language.
- Must have domain knowledge in Credit Card Application.
- Knowledge for Visa and Master Card simulator will be an added advantage.
- Perform trend analysis and capacity management.
- Perform troubleshooting and case investigation due to EMS alerts or lodged by users with a good root cause analysis.
- Identify initiatives and recurringproblemsfor optimizing and enhancement.
- Perform bug fixes or apply hot fixes from Card vendor with proper test management cycle.
- Perform recovery upto the point of service restoration.
- Perform HA and DR exercise.
- Manage audit and regulatory requirements.
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