Job Summary
· Accountable for identifying strategic changes and delivering the end-to-end, best-in-class onboarding client journey changes for Wealth and Retail Banking clients.
· Accountable for programme management of the end to end delivery of initiatives agreed under CLM Hive, Sales & Service SIRF programmes and FCE2E impacting WRB. This includes responsibility to manage and report all elements of the programme including milestones, costs, benefits outlined in the Investment Proposals
Key Responsibilities
Strategy
Strategic changes
· Assist in the formulation of the strategy to change the Onboarding operations of WRB that is digital first client experience, data and analytics led risk management.
· Drive and deliver agreed strategic priorities in the WRB countries.
· Anticipate and provide solutions to complex strategic questions and manage numerous senior internal stakeholders within the Group.
· Where specific subject matter expertise is required, bring together and facilitate the optimal outcome for the countries and communicate it in a clear and compelling way to key stakeholders.
· Manage the strategic communications for WRB Client onboarding across the Group.
· This role requires strong leadership and stakeholder management across Group, country, region/clusters, country business, CIB, TTO, Frontline, Compliance, Finance and Risk to ensure alignment across organisation on processes and projects relevant to Client Onboarding and delivering the end state vision
Business
COB Projects/ Programme management and governance
· Provide end-to-end PMO support for the Client Onboarding programme and responsible projects.
· Drive the timeline for these projects - ensure all responsible parties across the streams delivers according to the agreed timeline for each phase. Own and maintain related Global project plans.
· Work closely with other business, hives and functional leads to ensure effective communications.
· Responsible for ensuring completion of programme/ project documentation as requested by WRB COO PMO, FCE2E PMO, WRB S&S PMO and WRB QPR.
· Proactively promote and communicate relevant project and BAU operations narrative across key stakeholders including global business management and support functions as required
Processes
Operations Efficiency
· Work closely and drive the GBS and country teams for improving efficiencies in operations directly impacting the delivery of the above-mentioned operational metrics
· Work closely with GBS, Countries and CLM Operations of CIB to ensure appropriate levels of hubbing operations are achieved and that the outsourced hub is meeting the levels of service expected
· Establish tools for measurement and oversee reporting of key operational efficiency indicators such as
- Client Account opening Turnaround time
- Capacity management
- Productivity management
People & Talent
· Employ, engage and retain a high quality diverse workforce, with succession planning for critical roles.
· Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
· Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
· Proactively review team structure/skills and capacity as resource demand (quantum & skill-set) evolves.
· Lead a performance management process to ensure direct reports have defined responsibilities and objectives; transparent and balanced feedback; and clear and achievable career aspirations
Risk Management
· Transform operational reporting into analytical reporting that proactively identifies financial crime risk indicators in WRB
· Create set of financial crime risk dashboards that will be used for proactive effective risk management and escalations to Senior management.
· Actively contribute to the overhaul of the Operational Risk Framework (ORF) for the processes with a focus on ensuring that the processes are operating effectively within the WRB risk appetite
· Proactively challenge, change and contribute to the process and DOI design ensuring compliance to Group CDD and Segment procedures
· Working with peers and colleagues, contribute to the implementation of an effective governance framework to monitor and manage AML/ CDD/ Sanctions/ FATCA risks; this may include establishment and management of working groups and regional/ country Project Steering Groups
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
· Work with the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment
Key stakeholders
· Key WRB MT members
· WRB COO MT members
· WRB key 2LOD members including Compliance, Operational risk
· FCE2E programme
· CDD Operations Heads in GBS locations and countries
· Domain leads
· Group BRM
Other Responsibilities
· Embed Here for good and Group’s brand and values in WRB COO team
· Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Role Specific Technical Competencies
· Financial Crime Compliance
· Knowledge of CDD/KYC
· Project/ Programme Management
· Data analytics
· Written Communication/ Presentation
Our Ideal Candidate
· 10+ years’ experience in Financial Services industry with 5+ years experience in KYC/CDD
· Ideally a post-graduate or equivalent
· Prior Multinational company experience in the areas of Consulting for Financial Services or Auditing/Analyst in Big 4 accounting in the areas of KYC/CDD
· ACAMS or equivalent external certification in the areas of CDD/KYC, experience in FCC would be preferred and an added advantage
· Proficiency in verbal and written Mandarin would be added advantage as the role requires client interaction in Hong Kong & China
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
