Total 54 branch manager job vacancies in F&B / Tourism / Hospitality category in SGP - Singapore - Singapore (70 Tuas West Dr)

• Attend and actively participate in weekly Food and Beverage meetings, and respecting the confidentiality of issues which are discussed in the meetings.
• Managing the services/standards of food and beverage within the restaurant.
• Anticipate the volume of our business by considering the hotel occupancy and community.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guests’ satisfaction.
• Ensure that the beverage stocktaking is done in a correct and efficient manner towards the end of month.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and hotel standards and programs.
• Ensure that the customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Responsible for staff development and training programs.
• Ensure proper cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant / bar and room service;
• Regular liaison with Engineering, ensuring that maintenance requests are completed quickly, managing guest needs as a priority.
• Coordinate between restaurant and other departments to ensure that preparations for the restaurant operations have been made.
• Assist in the preparation of monthly restaurant reports, key performance indicators and action taken to keep on targets/track.
• Provide management and guidance of outlet ambassadors, namely Restaurant Supervisors and Executives.
• Ensure constant liaison with other departments for special requests.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
• Strive to implement the Sofitel Vision and demonstrate active use of Sofitel Values.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
• Any other such duties that may from time to time be assigned by the Director of Food & Beverage.

Key Responsibilities:

• Manage, design and implement consumer, product and market research studies for product innovation and proactive category research.
• Partner with Beverage marketing, category leaders and R&D Creation & Application team for Proactive and Reactive activities and ensure proper CSI guidance is provided on time.
• Develop strategic and relevant CSI approach for reactive brief proposals to all Beverage key clients and work closely with sales to achieve business target.
• Analyse and interpret primary and secondary research data, conduct necessary statistical analysis/interpretation and provide insightful recommendations. This include developing highly appealing report/presentation and delivering engaging presentations.
• Identify consumer/market trends and monitor changes happening to your respective category overtime.
• Partner and work with external research partner for projects that require extended resource. This includes cost negotiations, supervision/monitoring of the quality of research work, data collection, etc.
• Design appropriate Sensory tests for reactive and proactive research projects and work closely with Panel leader in setting-up the test design.
• Mentor junior consumer and sensory insights team members.
• Support Global Consumer Insight activities from time to time.
• Track new developments in Consumer and Sensory research and contribute in the development of new CSI capabilities/methodologies.

Job Requirements:

• Min. of 5 yrs of experience in Consumer and/or Sensory Insights role from FMCG, F&F House or Market Research Industry.
• Has proven statistical skills with high degree of familiarity with statistical packages and experience working with CSI Softwares.
• Well versed in Qualitative and Quantitative CSI research methods.
• Prior experience in leading sensory trained/expert or external consumer panels & interacting with market agencies with questionnaire design is an advantage.
• Ability to work efficiently in a fast-paced environment, team oriented, independent and possesses good interpersonal and communication skills.

The Manager, Capability & Technology is to report to the Management Council, Managing Director and Deputy Managing Director; and shall be responsible to enhance internal and industry capabilities and driving technological innovations, digitalisation and sustainability. This role involves identifying skill gaps, facilitating training programs, and implementing technologies to improve operational efficiency and member engagement. By fostering a culture of continuous improvement and leveraging innovative approaches, this role ensures the Association and industry remain competitive and influential.

Role & Responsibilities:

Water Technology

1. Developing and overseeing training courses in collaboration with key stakeholders, contributing to the organization’s knowledge enrichment initiatives.
2. Managing the training calendar and collaborating with existing trainers or new trainers as necessary.
3. Conducting research and surveying the industry training needs, recommending new training programs.
4. Educate and upskill 300 distinct water professionals through specialized and cutting-edge programs in productivity, digitalisation, and sustainability, ensuring they are equipped with the latest knowledge and skills to excel in their roles.

Coastal Protection & Flood Management (CPFM)

1. Deliver comprehensive training to 60 individuals, ensuring their successful certification through rigorous CPFM programs that meet industry standards.
2. Coordinate, plan and host CPFM events in collaboration with a diverse range of government agencies, fostering strong partnerships and enhancing the visibility of CPFM initiatives.
3. Produce and present three in-depth white papers on critical topics related to Coastal Protection & Flood Management, contributing to the body of knowledge in these areas.
4. Foster international connections and opportunities for CPFM members, facilitating introductions and engagements with key overseas stakeholders to expand the network and impact of CPFM.

Requirements:

1. Minimum Diploma Holder or Degree Holder
2. 1 to 3 years of working experience
3. Strong potential in driving skill development and technology adoption
4. Excellent understanding of industry trends and innovative practices
5. Strategic thinker with a focus on technology, training, and efficiency
6. Able to achieve deliverables under LEAD Programme

- Interested candidate may send your CV to Ms Vivien at [email protected]

- Singaporeans/PR preferred

Roles & Responsibilities

Responsibilities

• Monitor portioning and ensure quality food preparation to control food

• Communicate all inventory and supply needs to Chef.

• Ensure cleanliness of food outlet area; stock and prepare food items as required.

• Monitor cleaning rotation schedule on the daily basis.

• adhere to safety and general procedures

• Assist in the development and delivery of staff training which is consistent with

business needs

• Verify and supervise line staff and that work are prepared for the next day.

• Track and prepare all schedules to maximize productivity and keep labor costs within

budget.

Requirements

• Proven work experience

• Leadership skills

• Ability to remain calm and undertake various tasks

• Excellent time management abilities

• Familiarity with sanitation regulations

Job Description:

• Responsible for ensuring the smooth daily operation of all areas of the Food and Beverage Department, including the bar, restaurant and conference space
• Drive guest satisfaction and loyalty through exceptional service, strong relationships and attention to detail in all areas of the operation
• Evaluate changes in guest needs, the guest mix and competitive set in order to recommend and action appropriate product/service and operational changes as necessary
• Ensure that brand standards, including sustainability initiatives, are maintained
• Hire, train and develop the department’s team members, and ensure employee satisfaction through effective, positive and proactive leadership
• Coordinate and communicate with all other departments as required to ensure smooth operations, high levels of guest and employee satisfaction and the most effective use of resources
• Take a proactive and innovative approach to operations in order to maintain market competitiveness and exceptional financial performance
• Work with marketing team to develop creative and effective promotions and to drive their implementation in a timely manner
• Develop beverage menus for all areas and work with the executive chef to develop dining menus
• Develop and administer the F&B budget, action plan and promotional activities of the department to stimulate sales and profit while controlling operating expenses
• Prepare monthly forecasts for restaurant, room service and bar, review daily and monthly financial result and take any required actions

Join us as a Manager, Vendor Experience (Performance & Service) and play a pivotal role in shaping the Marketplace Experience for Singapore.

Program Management

• Be the country point-of-contact for all service and content related matters relating to vendor service transformation
• Assist in planning, executing, and monitoring high-impact programs to drive service transformation and operational improvements
• Develop and suggest solutions that reduce marketplace friction, improve policies, and drive long-term value and vendor satisfaction
• Use project management tools to track progress, escalate issues, and report on key performance indicators (KPIs) to country leadership

Service Transformation

• Support the implementation of service transformation strategies, ensuring a seamless, friction-less support experience for the vendors
• Identify areas for operational improvement and apply best practices to enhance vendor experiences and streamline processes
• Assist in rolling out digital tools and technologies to improve service delivery, aligning solutions with local market needs and global objectives
• Collaborate on innovative approaches to drive efficiency, reduce costs, and enhance service quality for the local market

Change Management

• Assist in implementing change management processes, ensuring smooth transitions when introducing new tools, methods, and service models
• Engage local stakeholders and teams in change initiatives, driving buy-in and fostering trust at all levels
• Monitor feedback from stakeholders and team members, adjusting plans to ensure continuous progress
• Champion the Voice of the Vendor to influence policies and drive enhancements that meet both local and regional needs

Performance Tracking and Reporting

• Track the success of service transformation initiatives using data-driven metrics and analytics
• Report on program performance, identify opportunities for improvement, and ensure alignment of outcomes with business objectives
• Contribute to post-implementation reviews and incorporate lessons learned into future programs

Job Benefits:

Basic $3,800 + AWS + VB

Meal Provided + Extra $150 Meal allowance

$4000 Sign on BONUS

5 days work week: 12:00 pm–3:00 pm, 6:00 pm–10:30 pm

Central Area/CBT

Job Description:

• Take reservations and enquire purpose of visit.
• Greet each guest promptly, courteously with eye contact, smile and good body posture.
• Present menu and share promotions, specials and items that are not available.
• Take food orders, repeat orders to guests and inform guest of estimated time to serve.
• Supervise preparation/ topping up of mise-en-place for side station.
• Key orders in the Point-of-Sale system efficiently.
• Supervise the checking of food and beverage inventories and stocks are completed in a consistent and accurate manner.
• Follow Food & Beverage Safety and Hygiene policies and procedures.
• Supervise opening, operating and closing procedures.
• Ensure systems are in place to maintain the required standards of professionalism, cleanliness and service delivery.
• Delegate duties & responsibilities to servers and captains.
• Ensure staffs to adhere to all company procedures.
• Supervise the implementation of plans to improve and standardize all aspects of operations.

Job Requirement:

• Experienced in working Japanese or Western cuisine restaurant
• Basic knowledge for Sake & Sushi is a plus
• Willing to work rotational shift

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*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at www.rkgroup.sg

RK Recruitment Pte Ltd | EA License No.: 20C0280

Raymond Ng Jun Han | EA Personnel No.: R1657009

Come onboard as a Manager, Vendor Experience and play your part in shaping the Marketplace Experience for Singapore. 

Main responsibilities:

• Onboarding & Activation: Be the country point-of-contact responsible for managing the performance of end-to-end process for onboarding and activating new vendor partners, ensuring timely and seamless integration onto the platform
• Scalable Processes: Partner with the functional team to develop scalable onboarding strategies to accommodate varying restaurant volumes, ensuring efficiency and consistency
• Cross-functional Collaboration: Work closely with cross-functional teams and local Commercial to improve the onboarding experience and ensure vendors / restaurant partners are set up for success
• Operational Excellence: Identify operational bottlenecks, propose effective solutions, and implement best practices to drive efficiency, reduce cycle times, and enhance the onboarding process

Job Title: Social Worker & Outreach Assistant Manager, E-Commerce Fulfilment Training Centre @ Lakeside (1 year contract)

Job Description

The Social Worker & Outreach Assistant Manager will provide support and interventions to persons with disabilities at the E-Commerce Fulfilment Training Centre. He/She is committed and service- oriented and works in collaboration with other agencies and partners to reach out and provide support to persons with disabilities in the provision of training and job placement support. He/She will work closely with other Allied Health Professionals in supporting persons with disabilities towards gainful employment.

Job Responsibilities

• Conduct needs and intake assessments

• Perform case planning and goal setting

• Implement case plans and interventions

• Review casework interventions for improvements

• Conduct closure of cases upon achieving sustainable service outcomes for clients

• Maintain case notes, documents and prepare social reports

• Plan, facilitate and evaluate group work interventions

• Support, implement and evaluate employment-related development initiatives

• Administer pre and post clients’ survey

• Interview clients and create client profiles for in-house marketing purposes.

Outreach

· Be engage in outreach events and activities to secure partnerships and referrals of clients and identify

placement opportunities with (SSA’s / SPED’s / IHL’s)

· Conduct learning journeys to visiting orgs/corps

Requirements

· Degree in Social Work or equivalent

· Able to work well with team members to deliver employment outcomes for clients

· Passionate in working with persons with disabilities

· Possess good knowledge & experiences with social work interventions and social policies

· Competent in administration and organisation of case notes and recordings

Salary range: $3820 to $4500

IPS has an immediate need for a talented Senior Engineer (E&I) to join our industry leading team at our Singaporeoffice.

The Senior Engineer works independently on various projects as assigned by a Project Manager or Discipline Manager/Lead Engineer. This position will play a role in the entire design process including but not limited to preliminary assessments, concept design, basic design, detailed design, site support, problem resolution, customer & vendor accessibility. The Senior Engineer may have to work on several concurrent projects and at times may assist as a technical expert on a specialized design.

Job Duties and Responsibilities:

· Develop Electrical & Instrumentation related design deliverables for multiple Industrial/Bio-Pharma projects

· Lead Team of engineers and designer

· Develop Electrical, Genset, UPS Load calculations

· Develop Electrical, ELV & Instrumentation Systems’ SLDs, Block Diagrams, System Architecture drawings

· Develop Routing Plans, Cable schedules

· Develop Specifications, Scope of work and MTOs

· Reviews drawings and documents to assure compliance with company design and production standards.

· Support/Prepare 2D AutoCAD Design Drawings

· Support/Prepare 3D Model using Revit, PDS, BIM or similar software and extract design drawings/Isometrics from these models

· Prepares/supports Material Take-Off (MTO), Single Line Diagrams, Schematic Diagrams, Cable Sizing, Cable Schedule, Cable Filling, Lighting Calculations Conventional and Software, System & Equipment Layout, I/O Schedule, Instrument Index, Standard Installation Details.

· Knowledge of local code requirements for Electrical & Extra Low Voltage (ELV) Systems.

· Knowledge in ELV Systems such as Fire Alarm, Public Address, Fireman Intercom, Access Control/Security, CCTV, Voice & Data.

· Knowledge of Singapore Power Grid (SPPG) requirements for Substation and Underground Pipe Works for both SPPG & IDA.

· Prepare demolition layouts/schematics, tie-in requirements and translate into drawings.

· Prepare and/or assist E&I contractor/vendor in termination drawings.

· Develops design concepts, reports, documents during various stages of design – concept, basic and detailed design. Corrects and updates design documents. Develops solutions to design problems.

· Initiates squad inter-discipline squad checks and squad checks with client (when necessary) prior to issue of drawings at various stages of project.

· Works with equipment suppliers/vendors to obtain the necessary information needed for design completion. Interacts with clients regularly to secure scope and design intent.

· Ensure acceptable levels of quality and checks for coordination of work to assure documents reflect design intent and necessary coordination.

· Coordinates design work with related engineering disciplines. Attends job and construction meetings, site walks, liaise with E&I contractor and participate in the coordination of the E&I work with other disciplines.

· Contributes to annual performance reviews, assist in educating and development of assigned design staff and acts as resource for design questions.

· Special projects as assigned.

Qualifications & Requirements:

· Minimum 15 years' previous design experience in Electrical/Instrumentation in Bio-Pharma/Industrial/Lab projects.

· Technical Degree from an accredited technical institution in areas of electrical & instrumentation/design.

· Must be proficient in the use of CAD and 3D modeling design.

· General knowledge of all aspects of E&I systems and may have recognized expertise in one area such as electrical & instrumentation communication systems, lighting, construction coordination, energy conservation or project management.

· Has a demonstrated ability to manage projects, problem solving, communicate effectively to all key personnel, and time management.

Company Overview:

About Us

IPS-Integrated Project Services is a global leader in developing innovative and cost-effective solutions for the engineering, construction, commissioning and qualification of complex pharmaceutical and biotech research and manufacturing facilities. With technical expertise spanning R&D to pilot-scale to large-scale production, our team specializes in the technology, trends and regulatory environment to successfully deliver capital projects and improve operations. For over twenty years, we have applied unique LEAN methodologies throughout the project life cycle, continually finding ways to do things better and more efficiently, delivering higher quality and controlling costs. Headquartered in Blue Bell, PA, IPS is a multi-national company with over 900 professionals worldwide and offices in California, Indiana, Kansas, Massachusetts, New Jersey, North Carolina, Pennsylvania, Brazil, Canada, China, Singapore, Switzerland, UK and four locations in India. Visit our website at www.ipsdb.com.

Specialties

Architectural Design, Engineering, Construction, Commissioning, Qualification, LEAN Project Delivery, Strategic Master Planning, Energy Conservation Management, Project Controls, Program/Project Management, Operations/Logistics Strategy and Planning, EPCMV and Staffing Services.

IPS is an equal opportunity, affirmative action employer of protected veterans (M/F/D/V).

Attention Search Firms / Third Party Recruiters: IPS is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities with IPS. Regardless of past practice, all resumes submitted by search firms to any employee at IPS via-email, the Internet or directly to hiring managers at IPS in any form without a valid written search agreement in place for a specific position will be deemed the sole property of IPS, and no fee will be paid in the event a candidate is hired by IPS as a result of the referral or through other means.

Key accountability (Main purpose of this job):

Reporting to the Head of Technology, the IT Infrastructure and Operations Manager will oversee the school's IT infrastructure, network services, and desktop support operations. This individual will ensure a secure, reliable, and high-performing technology environment that supports the educational, administrative, and extracurricular needs of students, faculty, and staff. The role involves managing IT operation teams, coordinating with vendors, and supporting strategies to improve technology integration and support services within the school.

Experience working in K-12 education settings or international schools. Knowledge of Learning Management Systems (LMS) and Student Information Systems (SIS) (e.g. iSAMS). Familiarity with educational technology tools (e.g., Google Classroom, Managebac).

Responsibilities (Key areas of Responsibilities):

Infrastructure Management and Operations

• Design, implement, and maintain the school's IT infrastructure, including servers, networks, firewalls, and wireless access points across multiple campuses.
• Monitor network performance, troubleshoot issues, and ensure high availability of internet and systems required for online learning platforms.
• Manage storage solutions, backups, and disaster recovery strategies to ensure data integrity and continuity.
• Ensure infrastructure security, including patch management, antivirus updates, and cybersecurity protocols.

Desktop and End-User Support

• Oversee desktop, laptop, tablet, and mobile device management for students, teachers, and administrative staff.
• Manage a helpdesk system to ensure timely resolution of hardware and software issues.
• Develop and implement policies for IT asset management (inventory tracking, device replacement cycles).
• Ensure seamless integration of classroom technology (interactive whiteboards, projectors, documents, etc.).
• Monitor software licensing and subscriptions to ensure compliance.

IT Strategy and Vendor Management

• Collaborate with school leadership to develop and implement long-term IT strategies aligned with the school’s educational goals.
• Manage relationships with external vendors, contractors, and service providers for hardware, software, and network services.
• Evaluate and recommend new technologies and solutions to enhance learning and administrative efficiency.

Team Leadership and Coordination

• Lead and manage the IT support team, providing training and professional development to ensure high performance.
• Coordinate with faculty and staff to understand technology needs and provide proactive solutions.
• Develop workflows and standard operating procedures (SOPs) for IT service delivery.
• Ensure timely and effective communication with stakeholders during outages or scheduled maintenance.

Compliance, Safety, and Documentation

• Ensure compliance with data privacy regulations (e.g., PDPA) and other legal standards relevant to schools.
• Maintain detailed documentation of IT systems, policies, and procedures.
• Ensure that all equipment and systems are properly configured for student safety (e.g., web filtering, access controls).
• Monitor and enforce acceptable use policies (ANUP) for students and staff to maintain a safe digital environment.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master's preferred).
• 5+ years of experience in IT infrastructure and operations management, preferably in an education environment.
• Strong knowledge of networking protocols (e.g., TCP/IP, DNS, DHCP), firewalls, and wireless infrastructure.
• Experience with Microsoft, Google, and Apple ecosystems (e.g., Google Workspace for Education, Microsoft 365, Apple MDM).
• Proficiency in managing Windows, MacOS, and ChromeOS devices.
• Strong knowledge of cybersecurity principles and best practices.
• Hands-on experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure).
• Excellent troubleshooting and problem-solving skills.
• Strong leadership, interpersonal, and communication skills, with the ability to work effectively with students, teachers, and non-technical staff.
• Ability to multitask, prioritise, and work in a fast-paced, dynamic environment.

The Senior Manager - Commercial & Estimation will be responsible for producing various classes of cost estimates for rig repair and refurbishment projects. They will work closely with project managers, engineers, and other stakeholders to ensure that estimates are comprehensive and adhere to project requirements.

Details/duties:

• Attend project meetings to obtain thorough understanding of Scope of Work and cost estimate requirements.
• Prepare detailed cost estimates for Jack Up drilling rig projects including engineering, procurement, fabrication, site manhours (application of agreed norms) and third-party vendors.
• Write basis of estimate / supporting estimate notes / drawings detailing qualifications, assumptions & exclusions.
• Through understanding on Shipyard Structural, Piping and Electrical cost estimations.
• Support reviews and assurance of cost estimates.
• Maintain accurate records within the Estimating Register.
• Understanding of Cost and Planning Interfaces.
• Interrogate cost, planning and procurement information and reports with supporting data.
• Prepare revisions to cost estimates in a controlled manner.
• Undertake the formal filing of cost estimates, the collection of historical data and the continuous update of estimating databases, in a controlled manner.
• Coordinate development and issue of project change orders.
• Manage and compile Variation order related costing / T&M Manpower monitoring and compilation followed by billing to clients.
• Collaborate with project managers, Site engineers, and other stakeholders to ensure that estimates align with project scope and timeline.
• Participate in project meetings and provide input.
• Be able to work in a fast pace, dynamic work environment with multiple priorities.

Qualifications/Experience required:

• At least 10 years of experience in a similar position preferably in Shipyard.

(1) Experienced in F&B operations for at least 2 years;

(2) Independent with initiative;

(3) Maintain daily and monthly reports of outlets;

(4) Preparation of profit / loss statements;

(5) Purchasing of materials if required;

(6) Sourcing for clients to rent stalls;

(7) Daily operations of outlets.

1) RESPONSIBILITIES

- Act as the primary point of contact for DC Consultants and selected DC Key Accounts, collaborating internally to champion customers’ needs and drive outcomes.

- Create mapping for individual DC Consultant and regularly track progress.

- Actively promote Hoppecke DC solutions to increase market awareness and acceptance.

- Position Hoppecke’s DC solutions as primary offerings in DC Consultants & customers’ designs.

- Expectation to specify on design level (pre-tender).

- Provide prompt technical support to DC consultants or customers during the project process.

- Liaising with product/technical/back-office teams from factories, regional technical team.

- Work closely with the Sales Team on deal capture.

- Feedback on competitions solutions updates in the market.

- Regularly update activities via CRM platform (Sales force) to track opportunities pipeline.

Key Responsibilities

• Evaluate the suitability of new materials for product development in alignment with customer requirements.
• Ensure all incoming materials meet defined quality parameters.
• Preparing chemical formulations of new products.
• Conduct trial blends, assess results, and optimize formulations.
• Develop and evaluate product formulations based on test results and customer specifications.
• Ensure finished product test results comply with customer requirements.
• Maintain and develop quality assurance/control procedures to ensure product consistency and compliance.
• Oversee test method development, transfer, and validation to ensure reliable and accurate product testing.
• Provide technical support to the sales team, assisting with product knowledge and customer inquiries.
• Supervise and manage the issuance of job orders for production, ensuring product specifications are met.
• Supervise lab staff, ensuring productivity and adherence to quality standards.
• Conduct training on product knowledge, lab practices, and quality procedures to enhance team skills.
• Oversee the maintenance, calibration, and troubleshooting of laboratory equipment, ensuring efficient and accurate operations.
• Manage laboratory resources, including budgeting and resource allocation, to ensure operational efficiency.
• Enforce a strong safety culture in the laboratory, ensuring strict adherence to Health, Safety, and Environmental (HSE) regulations, protocols, and procedures.

Key Skills and Personsl Attributes

• Professional experience 11+ years, with relevant functional experience.
• Read, write and speaking ability of English and Mandarin is a must.
• Proven leadership and team management experience.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills for cross-departmental collaboration and customer support.
• Knowledge of ISO 9001/14001/ HSE regulations and safety protocols.

Essential Criteria

• Bachelor's or Master's degree in Chemistry, Chemical Engineering, or a related field.
• Extensive experience in a laboratory environment with a focus on product development and quality assurance.
• Strong knowledge of chemical formulations, testing methodologies, and quality control standards.

The Food & Beverage Operations Manager assists the Senior Assistant Director of Food & Beverage to lead the Food and Beverage operations, by ensuring and maintaining the strategic and tactical positioning as a world class operation. The position is responsible for supervising the overall success of the day to day operations by adhering to the standards, the long term positioning as well as achieving all established KPI’s in the areas of revenue/profit, cost and expense management, quality commitment, team morale, recruitment of the best international and local talent as well as ensuring and upholding the innovative and creative reputation of the division.

Primary Responsibilities

Oversees Daily Operations and Achieves Targets

• Supervises the overall daily operation and assures highest service and product standards are met to consistently exceed guest’s dining experience expectations in any of the hotel’s Food and Beverage venues.
• Assures that all managers in Food and Beverage are aligned and follows the strategic intent as set out by the Director of Food and Beverage.
• Walks all Food and Beverage front and back of the house areas regularly on a daily basis. Notes on any shortcomings and takes appropriate action.
• Spends majority of his time in operations.
• Daily communication with Culinary to ensure food prepared is of the agreed standard and consistent at all times.
• Ensures consistency of quality, taste, presentation, temperature of beverages served in all Food and Beverage Outlets.
• Ensures maximum creativity in all Food and Beverage presentation.
• Ensures application of procedures and regulations to team members concerning hygiene (HACCP or Food Safety)/Fire Safety/emergency procedures.
• Reviews daily financial reports.
• Shares information of operations to Assistant Director, Food and Beverage.
• Attends daily Food and Beverage Briefing, monthly Food and Beverage Meeting and other scheduled meeting for Food and Beverage department in the absence of Assistant Director, Food and Beverage.
• Maintains proper and adequate controls over purchase orders and requisitions.
• Reviews Food and Beverage Cost and ensures it is in line with budget and forecast.
• Converses with guests in restaurants and bars to solicit comments.
• Controls casual labour and overtime submitted by Managers before sending for approval.

Marketing Plan and Revenue Management

• Works closely with Senior Assistant Director of Food and Beverage to plan business strategy and reviews ongoing action plan progress.
• Establishes an annual promotional calendar and plans menu with Senior Assistant Director of Food and Beverage.
• Works closely with Marketing Communication on promotional strategies for the Food and Beverage department.
• Makes recommendations to the Management on other potential source of revenue.
• Ensures all reports generated are accurate before submission.

Management and Leadership

• Is a mentor and role model.
• Proactive, innovative with in depth Food and Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards via collaborative and enabling leadership style. Provides regular team meeting for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and show empathy to all team members.
• Coaches and trains the managers to prepare them to move to the next level.
• Reviews work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards of discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Regularly solicits feedback from Manager on performance of individual colleagues and/or personally observes colleagues performance.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Leads Food and Beverage recruitment together with Executive Assistant Manager, Food and Beverage.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.

Training, Learning and Development of the Team

• Streamlines all training requirements and ensures the Managers co-ordinate all arrangements for proper execution of instructions.
• Ensures colleagues are aware of hotel rules and regulations.
• Ensures colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistently develops in self-learning and development of own skill and knowledge.

Other Responsibilities

• Develops own knowledge and skills to grow as business partner and leader.
• Ensures confidentiality of all matter.
• Performs any other duties that may be assigned by the Head of Department.
• Provides honest and fair feedback to the Director of F&B / Senior Assistant Director of F&B.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

DUTIES AND RESPOSIBILITIES

Business Development

• New used equioment business development: Identify and pursue new used heavy equipment business opportunities to expand the company's customer base and revenue streams
• Customer Relationship Management: Build and maintain strong relationships with cuatomers to foster long-term loyalty and repeat busniess.
• Intenal Coordination: Ensure agreement with cuatomers are executed by to communicate with the factory/th sales team in Japan and Germany.
• Sales Perfomance Analysis: Monitor sales performance, identify trens and take corrective action as needed.
• Sales Forecasting: Prepare accurate sales forcasts to support business planning and resource allocation.

Marketing

• Market Research: Conduct market research to identify new busniess opportunities, aanalyze competitor activities nd understand customers needs.
• Marketing Strategy Development: Develop and execute comprehensive marketing strategies to increase brand awareness, generate leads, and drive customers engagement.
• Brand Management: Protect and enhance the company's brand image through consistent messaging and marketing initiatives.
• Digital Marketing: Leverage digital marketing channels (eg; websites, social media, SEO) to reach target audiences and drive online sales.
• Event Management: Organize and participate in industry events, trade shows and conferences to promote the company and its products.
• other ad-hoc duties as and when assigned.

REQUIREMENTS

Key Skills

• Heavy Equipment Industry: Understanding of the heavy equioment industry, including market trends, regulations and key players.
• Southeast Asia Market: Knowledge of the Southeast Asia Marketincluding economic conditions, competitive lasdscape and customer preferences.
• Used Heavy Equipment: Strong proficiency with used equipment market busniess.
• Sales Skills: Able to negotiate effectively while ensuring clients understand the values proposition.
• Marketing Strategy: Strong understanding of marketing principles, including brand management, market research and digital marketing.
• Customer Relationship Management: Excellent interpersonal skills and the liability to build and maintain strong relationships with cuatomer.
• Financial Analysis: Ability to analyze financial data and metrics to assess sales performance and make informed decisions.
• Problem-Solving: Excellent problem solving skills to address challenges and overcome obstacles.
• Digital Marketing Tools: Familiarity with digital marketing tools and platforms.
• Microsoft Office Suite: Strong Proficiency in Microsoft Office Applications (Word, Excel, Powerpoint)

About Us:We are a leading global supplier of high-quality frozen food products. With a strong presence across diverse international markets, we strive to deliver excellence in both product and service, focusing on customer satisfaction and innovation. As we continue to grow our footprint in Asia, we are seeking a dynamic, results-driven, and strategic Region Manager to lead and expand our frozen food operations across this critical market.

Job Description:As the Region Manager for Frozen Food in Asia, you will be responsible for driving sales, marketing, and operations within the region. You will oversee the business development, distribution, and profitability of frozen food products across multiple countries in Asia. This is a leadership role where you will manage a team, develop and execute regional strategies, and work closely with key stakeholders to ensure the company’s continued success in Asia.

Key Responsibilities:

• Strategic Leadership: Develop and implement regional sales and operational strategies to achieve business goals, market expansion, and growth targets for frozen food products in Asia.
• Market Expansion: Identify new business opportunities and drive market entry strategies for new countries or regions within Asia.
• Sales & Revenue Growth: Manage and expand relationships with distributors, retailers, and key customers to drive sales growth.
• Product Management: Ensure alignment between regional market needs and product offerings. Collaborate with R&D and supply chain teams to ensure product quality and availability.
• Team Leadership: Lead, mentor, and develop a high-performing team of sales, marketing, and operations professionals in the region.
• Budget Management: Oversee the regional budget, ensuring that resources are allocated effectively and targets are met.
• Cross-functional Collaboration: Work closely with global marketing, supply chain, logistics, and finance teams to ensure successful execution of regional initiatives.
• Compliance & Regulations: Ensure that all activities comply with local regulations and company policies.
• Performance Reporting: Monitor and analyze key performance indicators (KPIs) to track the performance of the region, making adjustments where necessary.

Qualifications:

• Experience: 7+ years in a senior management role within the frozen food or FMCG industry, with at least 3 years in a regional leadership capacity.
• Proven Track Record: Demonstrated success in sales and market expansion, particularly in the frozen food sector.
• Cultural Sensitivity: Deep understanding of the Asian market, cultures, and consumer preferences.
• Leadership: Strong leadership skills with experience managing teams across multiple countries and functions.
• Business Acumen: Excellent strategic thinking and problem-solving abilities, with the capacity to make data-driven decisions.
• Language Skills: Proficiency in English is essential; knowledge of additional Asian languages (Mandarin, Hindi, Japanese, etc.) is a plus.
• Education: A Bachelor’s degree in Business Administration, Marketing, or related field. MBA or equivalent advanced degree is a plus.
• Travel: Willingness to travel frequently across the region.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to be part of a growing international brand.
• Dynamic and supportive work environment.
• Career growth and development opportunities.

How to Apply:Please submit your resume and a cover letter outlining your experience and suitability for the role

Benefits:

1. Attractive salary of up to $6,000 basic + Variable Bonus + AWS.
2. Lead and shape warehouse operations with opportunities for career growth and professional development.
3. Enjoy stable, structured working hours with alternate Saturdays off.
4. Collaborate with a supportive management team in a well-established logistics environment.
5. Work location near Tuas West MRT.

Roles & Responsibilities:

• Oversee daily warehouse operations, ensuring accurate, efficient, and timely product delivery to clients.
• Lead, motivate, and manage warehouse staff to maintain productivity and operational efficiency.
• Ensure all safety, quality, and compliance standards are met throughout warehouse processes.
• Direct receiving, warehousing, and distribution activities, both local and export.
• Strategize and plan deliveries, ensuring timely dispatch while optimizing warehouse space utilization.
• Monitor staffing levels, train and develop warehouse personnel, and assign workloads to maximize productivity.
• Foster a culture of continuous improvement through proactive training and operational feedback.
• Lead risk management initiatives (bizSAFE), identifying and mitigating potential operational risks.
• Communicate with clients, providing updates on operations and resolving any issues promptly.
• Report to management on client feedback, operational progress, challenges, and improvements.
• Manage operational costs, seeking efficiencies without compromising quality or safety.
• Analyze KPIs to track performance, drive productivity, and improve cost-efficiency.
• Perform additional duties as assigned by management to support warehouse and company goals.

Qualifications & Requirements:

• Diploma in Warehouse Management, Logistics, Supply Chain, or a related field preferred.
• Minimum 10 years of experience in a warehouse setting, with proven management skills.
• Strong leadership capabilities with experience managing teams in a fast-paced environment.
• Proficient in MS Office (Excel, Word, Outlook).
• Strong problem-solving skills and ability to implement effective solutions.
• Organized, detail-oriented, and able to meet tight schedules.
• Possessing own transport is advantageous but not mandatory.

Additional Information:

• Salary: Up to $6,000 basic + Variable Bonus + AWS
• Working Hours: Monday to Friday, 8 AM – 5 PM (Alternate Saturdays: 8 AM – 12 PM)
• Location: Tuas West (Near MRT)

WhatsApp me @ 8780 0117 with your resume for a prompt response to your enquiry!

Joreen Hung | Reg No.: R24119971

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

Reporting to the Engineering Manager, the Technician plans, organizes, performs engineering and maintenance activities related to the installation, modifications, troubleshooting, repairs, calibrations and maintenance of equipment / system to ensure that they are safe, efficiently, reliable and meet GMP/ regulatory / production requirements at production plant.

WHAT YOU WILL DO

• Provide support for calibration of instruments and preventative maintenance (PM's) plans, as requested.

• Responsible for written documentation of activities. • Responsible for SAP transactions and change control activities including spare part lists and Preventative Maintenance (PMs) plans.

• Actively supports, participates and embraces an inclusive team culture including significant interaction with Operations, Quality, Automation, Technology, and other groups as required.

• Provides support to complete work activities timely, efficiently and satisfactorily.

• Provides troubleshooting and diagnostic of equipment failure to determine the root cause and perform immediate corrective actions

• Standby for any emergency repair after office hours / weekends and public holidays.

• Operates and maintains production support equipment efficiently and reliably to support production activities.

• Performs and coordinates equipment shutdown, startup, swing over, and equipment servicing and inspection

• Identifies, executes and reports improvement on routine work activities

• Participates in the improvement to enhance equipment or system efficiency, reduce energy usage and other cost saving/avoidance projects.

• Performs jobs assigned by Maintenance Lead pertaining to installation, modification, fabrication, testing, servicing and repairs of equipment, with adherence to site change control procedures or minor projects

• Performs testing, commissioning, qualification (IQ, OQ) activities.

• Carries out Safety, Health, and Environment (SHE) improvement initiatives (i.e., audits, training, etc.) and submit recommendation.

• Performs job assignments by Maintenance Lead pertaining to equipment or system or documentation or housekeeping.

• Executes CMMS Work Instruction from process plants (e.g. leakages, replace faulty part, troubleshooting, repair).

• Participate in SHE, Business Compliance, cGMP and all other compliance-related matters, where applicable.

• Supervise and oversee Third Party Contractors, where applicable.

• Any other duties as and when assigned by the Supervisor / Manager cGMP Standards Understands and follows proper cGMP principles and our company quality guidelines and policies related to the execution of assigned work.

PROBLEM SOLVING:

• Use tools like Real time problem solving (RTPS), Fishbone or 5 Whys to solve problem

• Assesses simple issues and suggest paths towards resolution

• Able to properly assess the situation and understand when to escalate to a higher-level Leading Self or Others, and Department

• Works with minimum direct supervision

• Trains and guides technicians in the day/shift teams

• Seeks advice in personal and professional development • Apply inclusive behavior in the work environment and day to day activity

WHAT YOU MUST HAVE

Qualification:

• NTC / ITC / Diploma in Electrical Engineering, Instrument & Control or Mechanical Engineering or its equivalent • PUB electrician's license will be an advantage

Experience:

• Preferably 3 to 5 years of working experience in electrical/instrumentation in the manufacturing, petrochemical or related industries

• Good working experience in Electrical & Instrumental discipline will be an advantage

• Knowledge of cGMP and good documentation practice is an advantage Other Personal Attributes:

• Demonstrate our company’s Inclusive Behaviors

• Initiative, drive and ability to work independently

• Good interpersonal and communication skills

This is a Career Conversion Programme (CCP for Advanced Biopharmaceuticals Manufacturing Professionals (Place-and-Train) under Workforce Singapore (WSG) and candidates must meet the following criteria and are open to the following conditions:

• PMETs/Mid-Careerist with no prior work experience in Biopharma industry are welcome to apply
• Singaporeans/PRs only

WHAT YOU CAN EXPECT

• Limitless opportunities across various areas in Pharmaceutical Manufacturing.
• A state-of-the-art facility that delivers solution to its customers world-wide
• Highly engaging team that aims to innovate the future

Job Description Summary

All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Roles and Responsibilities

• Development of repair and inspection technologies, process qualification, industrialization. Related program deliverables to repair facilities for new and updated processes.
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Required Qualifications

• Advanced experience in the Engineering/Technology & Repair Development. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

Responsibilities:

• Ensuring Compliance to Contractual obligations of both Owner and Contractor in all Project related works.
• Manage all spheres of Contracts between Owners Engineers, Lenders Engineers, Independent Engineers, and Contractors
• Preparation of Contract Appreciation Document
• Monitoring & Timely Certification of payment claims of Contractors / OE / IE and other Contractors.
• Managing of Claims and Deviations from EPC Contractors and Managing of Counterclaim’s to EPC Contractors
• Listing, Undertaking costs analysis, Formulating, Bidding, finalization of non-EPC scope of works.
• Drafting, reviewing and negotiating contracts with third parties.
• Construction budget preparations and managing the cash flow requirement.
• Customs clearance co-ordination ensuring timely document clearance.
• Participation in the monthly/weekly Project Reviews
• Contracts Administration for minor works (Preparation of Proposal to Signing & closing of Contracts)
• Managing Procurement Contracts Logistics and advising on procurement strategy.
• Monitor transaction compliance (milestones, deliverables, invoicing etc.)
• To assist the Project Director for negotiations with the Contractor in the case of probable disputable issues so that amicable settlement is reached.
• Preparation of Briefs for lawyer’s opinions / Senior Counsel
• Preparation of documents for Dispute Resolution/Mediation to close and resolve claims.
• Guide site team members on Contract awareness and any ambiguity.
• Other duties as assigned.

Requirements:

• Degree in Engineering field or equivalent education
• At least 9 to 12 years relevant experience in contract management
• Experience in Contract management in an EPC environment would be beneficial
• Experience in negotiation and conflict management.
• Confident in abilities and proven track record.
• Ability to communicate well with team members and possess excellent team building skills.
• Should lead the negotiation and discussion with EPC Contractor representative

Others:

• Working location is at Jurong Island.

Interested applicants, please forward your detailed resume including your last drawn salary, expected salary and date of availability to:

[email protected]

Please indicate the position that you are applying on the subject.

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates will be notified)

By submitting your personal data and/or resume to PacificLight (“us”) or to [email protected], you shall be deemed to have given consent to us collecting, using, and disclosing your personal data for the purpose of assessing your job application. Information collected may also be disclosed to PacificLight Group of Companies (“PacificLight”) which includes PacificLight Power Pte. Ltd and PacificLight Energy Pte. Ltd. for this purpose. Please read our privacy policy here.

Responsibilities:

• Ensuring Compliance to Contractual obligations of both Owner and Contractor in all Project related works.
• Manage all spheres of Contracts between Owners Engineers, Lenders Engineers, Independent Engineers, and Contractors
• Preparation of Contract Appreciation Document
• Monitoring & Timely Certification of payment claims of Contractors / OE / IE and other Contractors.
• Managing of Claims and Deviations from EPC Contractors and Managing of Counterclaim’s to EPC Contractors
• Listing, Undertaking costs analysis, Formulating, Bidding, finalization of non-EPC scope of works.
• Drafting, reviewing and negotiating contracts with third parties.
• Construction budget preparations and managing the cash flow requirement.
• Customs clearance co-ordination ensuring timely document clearance.
• Participation in the monthly/weekly Project Reviews
• Contracts Administration for minor works (Preparation of Proposal to Signing & closing of Contracts)
• Managing Procurement Contracts Logistics and advising on procurement strategy.
• Monitor transaction compliance (milestones, deliverables, invoicing etc.)
• To assist the Project Director for negotiations with the Contractor in the case of probable disputable issues so that amicable settlement is reached.
• Preparation of Briefs for lawyer’s opinions / Senior Counsel
• Preparation of documents for Dispute Resolution/Mediation to close and resolve claims.
• Guide site team members on Contract awareness and any ambiguity.
• Other duties as assigned.

Requirements:

• Degree in Engineering field or equivalent education
• At least 9 to 12 years relevant experience in contract management
• Experience in Contract management in an EPC environment would be beneficial
• Experience in negotiation and conflict management.
• Confident in abilities and proven track record.
• Ability to communicate well with team members and possess excellent team building skills.
• Should lead the negotiation and discussion with EPC Contractor representative

Others:

• Working location is at Jurong Island.

Interested applicants, please forward your detailed resume including your last drawn salary, expected salary and date of availability to:

[email protected]

Please indicate the position that you are applying on the subject.

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates will be notified)

By submitting your personal data and/or resume to PacificLight (“us”) or to [email protected], you shall be deemed to have given consent to us collecting, using, and disclosing your personal data for the purpose of assessing your job application. Information collected may also be disclosed to PacificLight Group of Companies (“PacificLight”) which includes PacificLight Power Pte. Ltd and PacificLight Energy Pte. Ltd. for this purpose. Please read our privacy policy here.

He/She reports through GL&D and supports site learning needs with responsibility for defining, developing, and facilitating all learning and development plans and activities for the GL&D Learning portfolio. They maintain awareness and understanding of key site priorities/processes and external best practices, partners with key site stakeholders to identify performance needs and gaps and will partner with their client to implement and ensure adherence to established governance and company standards. As needed, this role will also partner with the learning creation team in GL&D to ensure relevant learning solutions are fit for purpose. This leader will develop and maintain strong business relationships, build sponsorship, and collaborate as part of an integrated learning network. Success in this role depends on a candidate’s ability to collaborate with stakeholders by translating the goals of the site into learning strategies and solutions as determined by strong needs analysis. This position will then oversee the effective delivery of those solutions through a network of their peers.

Responsibilities:

• Establish relationships with clients to enable realization of Operating Unit and Site/Client strategy resulting in improved business outcomes and results.
• Implement learning strategy/plans for client ensuring adherence to standards, including implementation training programs. Monitors progress with appropriate documentation and metrics and defines opportunities for continuous improvement.
• Respond to inquiries from site/region on offerings in global catalogs to recommend appropriate learning interventions to drive impact on the business locally.
• Recommend learning solutions and effective learning strategies based on identified needs to realize site hoshin objectives. Align site leaders around “best-fit” learning strategies while collaborating within GL&D to leverage existing and/or develop new learning solutions to meet either core and common or unique site requirements.
• Work collaboratively with site learning teams to implement, maintain and continuously improve standard learning processes.
• Serve as steward for all global content standards to drive adherence/compliance which allows for current content, best-in-class design and an improved learner experience.
• Create line of site locally for Regional GL&D Learning Partners enabling them to drive capability alignment across the Marketing Division.
• Collaborate with HRBP’s at site to integrate learning solutions with other talent-related initiatives.
• Deliver training and/or support local SME’s providing training as needed.
• Measure and report impact of learning programs against set metrics. Use data insights to continuously improve solutions and outcomes.
• As needed, quality and coach colleagues or global/local subject matter experts who will deliver or facilitate while ensuring adherence to the global standard.
• Ensure accurate forecasts based on strong performance consulting and project risk management.
• If required, support multiple sites within a region by serving as a shared resource.

Competencies:

• Learning Consultation: Nurtures client relationship to enable a trusted partnership and leads needs assessment and gap analysis to pinpoint areas of opportunity for multiple and/or long-term learning solutions and advises on appropriateness of learning solutions. Develops case for solution to address business needs, leveraging learning solutions, and global standards. Articulates impact and benefits of learning organization on business success to stakeholders.
• Business Acumen: Ability to understand business strategy, goals, and business outcomes, and make sound business decisions.
• Collaboration: Work with individuals and groups in a constructive and collaborative manner, including the ability to build and maintain critical networks and collaborative relationships. Take full advantage of resident expertise in GL&D internal partner organizations (such as Design & Development and Learning Operations) to maximize efficiency and effectiveness; personally remain focused on key Learning Partner responsibilities.
• Creative Thinking: Intermediate skill in applying tools and techniques for grasping new concepts, acquiring new ways of seeing things, and revising ways of thinking and patterns of behavior.
• Oral and Written Communications: Ability to express oneself to provide information to others effectively and in a succinct manner; outstanding verbal, written, and executive level presentation abilities and interpersonal skills; ability to ask thoughtful questions to gain insights, listen, and understand other perspectives.
• Decision Making and Critical Thinking: Ability to leverage information and make evidenced based decisions when solving problems. Ability to prioritize own work. Seek first to leverage existing resources and align with other areas of GL&D before developing new assets.
• Data analytics: Ability to determine business and learning outcomes, metrics and measurement strategies. Ability to analyze and interpret data for business and learning decisions.
• Planning: Project planning and management experience, including the ability to contribute to operational (short term), tactical (1–2 years), and strategic (3-5 years) planning in support of the business plan.
• L&D Policies, Standards, and Procedures: Knowledge of and ability to use industry and organization standards, procedures, and policies relevant to staff learning and development.
• Adult Learning: Theory and Practice: Experience in applying concepts and practices of adult learning to meet the dynamic needs of the business.
• Learning Needs Analysis: Experience in assessing competency gaps and identifying what people need to learn for successful individual and organizational performance.

Qualifications:

Required:

• Bachelor’s degree required with 5 years of related experience (3+ years with Master’s degree)
• Minimum 1 year of experience facilitating / delivering learning solutions.

Preferred:

• Master’s degree preferred.
• Experience in the areas of learning, talent, HR, or comparable areas; experience in applicable technical/professional areas pertinent to the division / function served (e.g., R&D, manufacturing, sales/marketing, etc.)

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistently develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.