Job Description
1. Sales & Business Results
· Consult and is accountable for creating a positive work environment while working closely with the Direct Supervisor and Outlet Team to create and accomplish business, in terms of QSC, Sales, People and Profits objectives.
· Adhere to Han’s standards and service levels to increase sales and minimize costs, including food, beverage, supplies, utility and labor costs.
· Utilise all informational resources available including P&L and Customer Feedbacks information and etc, to identify opportunities and threats and develop business plan to optimise organisation potential.
· Develop recruitment and training plan with supervisor to ensure stores are appropriately staffed with productive staff.
· Support and assist immediate superior towards achieving store and area results.
· Ensure service staffs perform suggestive selling at all times to increase sales, average check and meet promotion target.
· Ensure proper execution of market wide promotions.
· Monitor and analyse outlet’s business results. Initiate and periodically develop business plan to improve stores’ results with supervisor.
· Support, coach and coordinate implementation and execution of new products and business/ training processes consistently within the store.
· Follow up and lead the team to meet outlet’s Monthly Sales and New Product Promotion Targets.
· Collate customers’ feedbacks and suggest ideas or recommend actions.
· Suggest Local Store Marketing activities for the outlet, monitor and evaluate the results and effectiveness.
· Engage in effective resource deployment to optimise resources for assigned outlets.
· Assist Area Manager to achieve business results and optimizing the resources which include people deployment, stocks, coaching or training, etc.
2. Safety & QSC
· Support, coach and consult team to produce consistently high levels of QSC, safety and sanitisation standards and guidelines.
· Comply with company’s guidelines and empowerment to recover customers.
· Manage customer complaints of the assigned stores professionally and timely.
· Submit Incident Report inclusive of actions taken for customers’ feedbacks and stores’ incidents timely according to company guidelines.
· Ensure storage and usage of food products/ingredients based on First-In-First-Out and First-Expire-First-Out guidelines.
· Ensure that proper security procedures are in place to safeguard staff, customers and company assets.
· Ensure safe environment to reduce the risk of injury and accidents. Complete incident reports promptly in the event a customer or employee is injured.
· Conduct Outlet’s Cash Audit, Food Safety and QSC Audit. Develop action plan where necessary.
· Uphold Han’s and outlets’ image and cleanliness in ensuring store structures, equipment and fixtures are in good condition, clean and housekeeping duties are performed routinely.
3. People Management
· Display and reinforce teamwork and people skills to gain commitment from outlet team to deliver Excellent Food Safety and QSC standards.
· Plan, recruit and interview based on stores needs and ensure staffing objectives are met.
· Manage shift arrangements including provide daily operational decision, positioning, scheduling and planning of staff.
· Train and develop staff to ensure that assigned store is adequately staffed in order to maximise sales potential, operational efficiency and reduce staff turnover.
· Equip, enforce, educate and consult with all staff on appropriate HR policies, labour laws, security and safety procedures.
· Conduct performance appraisals and provide valuable input based on defined goals and objectives for each direct manager and staff.
· Ensures that individual development plans for service & kitchen team to Outlet Leader (all managers and staff) are implemented as per guidelines or/ and plans.
· Conduct orientation including safety briefing, and oversee the training of new direct employees.
· Consult with supervisor on building staff commitment and assist with plan to increase employee’s loyalty, satisfaction and pride.
4. Administrative and others
· Ensure stores perform shift control and all tasks consistently in accordance to standards.
· Responsible for daily sales deposit stocks ordering, month-end inventory and petty cash reimbursement in place.
· Review stores’ sales projection and complete Weekly Store Schedules to maximise the use of labour and achieve sales.
· Review and approve stores’ working hours.
· Co-develop, execute and follow up stores’ action plans in terms of People, Food, Safety, QSC, Sales and profit with supervisor.
· Perform at least one opening and one closing shift weekly at each of the assigned stores.
· Perform any other duties and responsibilities as assigned by the Direct Supervisor.
Requirements
· Nitec/Diploma in Food & Beverage Services Management or equivalent.
· Minimum 2 years of outlet managerial experience.
· Preferably working experience in the Front & Back of House Operations.
