The position assists the Restaurant Manager in supervising the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs.
• Supervises the daily operation and ensures sufficient manning coverage for operations.
• Assigns the supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

• Is pro-actively engaged in guest service.
• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service team to personalise guest experience and in accordance with Hotel Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.
• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Assists in recruitment, inducts and trains the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.
• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.
• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.
• Submits monthly sales analysis with improvement action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a leader.
• Ensures NEA rules and regulations are met and achieve.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Degree/diploma in Food & Beverage/Hospitality Management or minimum of 4 years of relevant experience in the hotel and bar environment, minimum of 2 year in similar position.
• Strong working knowledge of Microsoft Office.
• Oral and written fluency in English and an additional language.
• Pre-opening experience preferred.

Competencies

• Extrovert, sociable, and avid ambassador of the Raffles brand.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable to different working locations.
• Inspiring and people person.
• Commitment to professional and brand values.
• Visionary - able to lead the team to continuous improvement.
• Innovates and set trends.
• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and pride.
• Builds strong rapport and coordinates actions together with Restaurant Manager.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Job Descriptions

<Position Purpose:>

• To develop day-to-day operations plan and objectives for assigned area and to supervise and monitor operation team's performance and compliance of day-to-day operations while managing restaurant profitability by optimizing costs & controls

<Responsibilities:>

§ Restaurant Operations

• Plan, review and execute inventory management and control and to make purchases and stocks based on sales volume
• Oversee the execution of cash management through validation of accuracy by conducting check on cash float, change, documentation and collection
• Plan and manage staff scheduling and deployment to maximize efficiencies
• Plan, organize and execute a training system for all staff & MTs

§ Restaurant Management & Planning

• Review service processes and provide recommendations for service enhancement with collaboration with Kitchen Operations to address service issues
• Collaborate with Kitchen Operations to plan for manpower required per shift and to arrange back-ups as required
• Preparation of long term plans such as scheduling and hiring plans by carrying out daily and mid-term manpower planning through forecast of demand fluctuation, holiday planning, employee movement and attrition and to advise VPA/VPO on the manpower projection for the restaurant
• Execute marking efforts based on marketing plan developed for each concept
• Support recruitment effort for restaurant staffs
• Enforce standards and manage restaurant operating costs and profitability

§ Business Development

• Build strong partnership with landlord, suppliers and relevant authorities

§ Quality Assurance & Control

• Monitor restaurant quality, service, cleanliness and value
• Oversee operations to ensure compliance to SOPs, safety regulations, implementation policies and guidelines in the restaurant
• Manage quality control activities in line with quality assurance standards and procedures
• Investigate causes and reasons for customer complaints
• Determine corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

§ People Management

• Lead team by providing guidance, support and motivation
• Train and develop assistant managers, service, kitchen and kaiten staff
• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor
• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Job Requirements

• Must have semi fine or fine dining Japanese restaurant experience.

Working hours

• 48 hours 5 days work week

Responsibilities:

Duty No 1 (Marketing & Business Development)

• Prepare business proposals and present to clients
• Identify new market opportunities in Ship Repair (SR) & Ship Conversion (SC)
• Assist in preparing business proposals liaising with CSR , EDC and Ops to submit and bid for new SC projects
• Attend internal meetings and discussions, preparing minutes or reports as and when necessary
• Attend customer meetings and attend to feedback on contractual matters, preparing reports and performing coordination works as and when necessary
• Propose new ways and drive to outreach new clients or future projects with current clients
• Achieve results in terms of sales
• Drive the before and after sales hospitality

Duty No.2 (Commercial)

• Carry out estimation and billing work for assigned projects

• Management of project costing of SR & SC projects

Requirements:

• Degree in Engineering or other disciplines
• Able to understand basic engineering terms
• Be able to do planning for projects (Optional)
• Able to communicate effectively with internal staff and customers
• Experience in marketing work (more than 5 years)

We are looking for an Assistant Outlet Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

As an Assistant Outlet Manager, your responsibilities includes maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

You are expected to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Job Responsibilities

• To coordinating daily restaurant management operations.
• To deliver superior food and beverage service and maximizing customer satisfaction.
• To respond efficiently and accurately to restaurant customer complaints.
• To coordinate daily Front of the House and Back of the House restaurant operations.
• To regularly review product quality and research new vendors.
• To organize, supervise shift and prepare rostering of employees.
• To appraise staff performance and provide feedback to improve productivity.
• To estimate future needs for goods, kitchen utensils and cleaning products.
• To ensure compliance with sanitation and safety regulations.
• To manage restaurant’s good image and suggest ways to improve it.
• To control operational costs and identify measures to reduce waste.
• To create detailed reports on weekly, monthly and annual revenues and expenses.
• To promote the brand in the local community through word-of-mouth and restaurant events.
• To recommend ways to reach a broader target market.
• To train new and current employees on proper customer service practices.
• To implement policies and protocols that will maintain future restaurant operations.
• Any other tasks assigned by the Outlet Manager.

Requirements and skills

• Prior experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Prior customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable, PeachWorks and Raptor
• Strong leadership, motivational and people skills
• Acute financial management skills
• Diploma in Business Administration; Hospitality Management

Please note that our establishments serves pork.

Responsibilities:

• Assist in the smooth running of restaurant operations
• Ability in handling customers feedback and ensuring a high standard of service
• Responsible for maintaining the overall cleanliness of the restaurant dining area
• Manage staff discipline, presentation and performance
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Minimum 3 years of experience in the Food & Beverage industry preferably in a managerial role
• Team player with the ability to thrive in a fast-paced environment
• Adaptable to constant changes and capable of handling multiple tasks simultaneously
• Well-Organized, self-motivated and a keen learner
• Preferably with experience in Fine Dining restaurant
• Able to work on weekends, and public holidays
• Possess good command of English

Whatsapp 91834574 for more information

Showroom Executive (Brand & Customer Experience // Home Appliance)

• Working Days: Mondays to Saturdays 9am to 530pm
  *Off on every Sunday & 2 off days each month
• Salary: $2,500 - $3,000 + Commission
• Working Location: Near to Mattar MRT

Key Roles

1. Advise and handle all enquiries relating to our products.

2. Maintain the showroom in a pristine condition

3. Preparation of Sales document, product deliveries and reports.

4. Support the Customer Care Department in resolving all customer related queries/requests across our available modes of communication

5. Assist Supervisor on any other tasks as instructed Qualifications & Experience

Requirement

1. Minimum of 2 years of experience in a Sales and/or customer service-related role

WhatsApp or Email me your latest resume for Immediate Interview Arrangement.

Whatsapp: +65 80231200

✉ [email protected]

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Support and Supervise outlet operations
• Communicate and support the team
• Ensure smooth day to day running of food preparation to the established standards.
• Ensure compliance to Food Safety, highest quality of food and hygiene standards at all times
• Any other ad-hoc duties assigned.

Responsibilities:

• Collection management, operation and project management
• Implement service strategies and service improvement
• Conduct performance review including ensuring adherence to the Service Level Agreement
• Team building and management
• Maintain strong and cordial relationship with all clients
• Customer sales and services advocacy
• Familiar with MAS Guidelines on Outsourcing: (OSPAR)
• System implementation, integration and management
• Any other ad hoc duties/projects assigned

Requirements:

• Candidate should possess at least a degree in any discipline or relevant experience
• Good communication skills, both verbal and written
• Good presentation skills
• Meticulous and good interpersonal skills
• Able to perform well under pressure and tight deadlines with minimum supervision
• Minimum 3 to 4 years of relevant experience

Job Description

Key Responsibilities of the F&B Ops Area Manager will include:

● Reporting directly to the F&B Ops Director

● Operational Delivery

o Work collaboratively with F&B Operation Director to formulate realistic business development plans and strategies to ensure long-term success and also to increase brand visibility.

o Manage daily operations of the assigned outlets to meet business goals.

o Ensure the restaurant has enough tableware, condiments and ingredients.

o Follow ups on sufficient stocks and inventory to ensure the restaurant runs seamlessly.

o Set standards and objectives within different outlet FOH departments.

o Ensures all standards of service and policies and procedures of managers and associates are being met.

o Ensure compliance with company’s policies and operational guidelines

o Deal with problems by providing creative and practical solutions

o Organize regular meetings with management to discuss business updates, issues and opportunities.

● Profit Delivery

o Analyze capital budget and expenses to find opportunities for cost-effectiveness and profitability.

o Offers feedback to F&B Ops Director about menu sales, staff procedures and operations and develops strategies to boost sales and reduce costs.

o Ensuring marketing programs are rolled down effectively and in a timely manner.

o Identifies and pursues potential sales building opportunities within each assigned outlet.

o Trains and assists with local restaurant marketing.

● Customer Focus

o Improve existing levels of service and create standards by encouraging the FOH team to deliver a quality customer experience every time.

o Managing customer standards and feedback accordingly.

o Resolving complaints from customers in a polite and friendly manner.

o Ensuring the highest levels of customer service and supporting your employees to enable them to be accountable for delivering this.

● People Management

o Responsible for recruiting, interviewing, training, motivation, necessary disciplinary and termination of team members.

o Performing staff evaluations and monitoring employee performance.

o Monitor scheduling of all FOH employees roster and leave clearance ensuring the restaurant is appropriately staffed at all times.

o Providing support and guidance to all Restaurant Managers, Assistant Restaurant Managers and FOH team within your units.

o Evaluate employee performance using key metrics and develop individual development plans.

o Develop a strong working relationship with the FOH and BOH team within the assigned area.

● Safety and Sanitation

o Ensure hygiene and health and safety standards are maintained to the Company's standard.

o Monitor the workplace for hazards and resolve them for the safety of staff and diners by following security procedures according to company guidelines.

o Ensures that the restaurant is ready for inspection adhering to company and relevant authorities’ guidelines.

● Adhoc duties as and when assigned by the F&B Operation Director / Management.

Job Requirements

Key Requirements of the F&B Ops Area Manager will include:

● At least 5 years of relevant work experience in a similar position or F&B industry.

● Preferably obtained work experiences from renowned or international F&B business or restaurant.

● An Associate's or Bachelor's degree preferably in Hospitality Management or equivalent.

● Resourceful and independent with high level of initiative is compulsory.

● Proven leadership skills with the ability to effectively manage others with a strong inclination to select and nurture talent.

● Strong communication and interpersonal skills with a proven ability communicate across different levels of an organization.

● Excellent organizational skills and an ability to create easily-followed guidelines for others.

● Sets SMART (specific, measurable, attainable, realistic and timely) goals for development of self and others.

● Strongly self-motivated, to include studying and maintaining working knowledge of industry standards and trends.

● Sets clear expectations to meet company goals.

● Hold self-accountable to follow through on all commitments (verbal or written).

● Effectively prioritizes projects to meet company goals.

● Very strong in analytical, financial and microsoft office skills.

● Experienced on POS system.

● Actively solicits feedback from superiors, peers and subordinates for their personal development.

This is a fantastic opportunity for an Area Manager looking to take the next step in their career and grow along with an expanding business. We are looking for a charismatic leader who is keen to take on a fast-paced working life where speed and quality are of the essence. It's hectic - but a real buzz with a strong sense of business growth.

If you have the right skills and experience for this role, please apply now!

Job Description:

Ensuring Company policies are followed. Optimizing prpofits by controlling costs. Hiring,training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews.

Job Requirement:

Able to work on weekends and public holidays. Have positive attitude. Working long hours under stress. Have a friendly and patient personality. They must make quick decisions and have great interpersonal skills. Attention to detail and excellent multitasking skills are important.

Housekeeping Manager

Highlights:

• Industry: Hospitality (4 Star Hotel)
• Nearest MRT: Dobhy Gaut (5 Mins walk)
• Remuneration: Up to $3500
• 6 days work week -
  Rotating Shift: 7am – 3pm OR 3pm – 11pm.
• AWS + Performance Bonus

The Challenges:

• Organize and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained for the comfort of guests.
• Plan resources, allocate work assignments, supervise cleaning activities, inspect the rooms and monitor the turnover of rooms to uphold the highest level of cleanliness and efficiency of the team.
• Look into escalated guest concerns and implement improvement, innovation and sustainability plan for the department.
• Monitor operational risks including security threats, emergency situations and the team compliance with hygiene and workplace safety requirements.
• Provide coaching to team members and managing team development needs and performance.
• Other general administrative tasks and ad-hoc duties assigned by management.

What it Takes:

• Minimum of 2 years of relevant experience in similar capacity
• Able to work well under fast paced environment.
• Willing to work 8 hours shift including weekends and PH

Interested candidates please kindly send your updated CV to [email protected] or whatsapp 9051 2191

Talents@Work Pte Ltd

EA License Number : 21C0501

Rei : R2199207

$2700 to $3000

5 days work, 50 working hours per week

Job Description

• Stir fry dishes according to company’s standards
• Take charge of daily operational matters to ensure smooth flow of operations
• Manage staff duty roster and assign duties
• Ensure staff compliance to Company Standard Operating Procedure (SOP)
• Conduct orientation and training for new staff
• Order and manage inventory from suppliers
• Enforce good hygiene practices and upkeep cleanliness standards
• Manage customer complaints and ensure customer satisfaction
• Any other ad-hoc duties assigned by superior

Job Requirements

• At least 2 to 3 years of relevant F&B managerial experience
• Team player with good leadership and communication skills
• Able to strive in fast paced environment

Requirements:

· Diploma or Degree in Marketing, Business Management or a related field

· Minimum 5 years of relevant experience preferably in the F&B, consumer lifestyle or hospitality industry

· Strong leadership, analytical and project management skills and is able to mentor junior members

· Good organisational and prioritisation skills and is able to multi-task under time constraints and within established deadlines

· Excellent communication and interpersonal skills, both written and verbal

Key Task:

• Plan and execute the creation of new menu items and marketing campaigns –

Including menu research, food tasting sessions, photoshoots, creation of marketing material and post mortem analysis

• Develop and execute comprehensive marketing campaigns across various channels, including:

• In-store (plan and create marketing collaterals like posters, flyers, menus, inserts, etc.)

• Social Media platforms (plan content for the brand’s social media platforms)

• Digital advertising (plan content for GDAs, FB/IG posts, SEO)

• MNC
• Minimum 2 years of supervisory experience
• Willing to do hands on operations and customer service oriented

Our client, a leading manufacturer and distributor of industrial components, is looking for suitable talents to join their growing business as Assistant Logistics & Warehouse Manager.

RESPONSIBILITIES:

• Plan and coordinate resources for daily inbound / outbound warehouse operation so as to ensure efficient and timely operation of the distribution
• Contribute to the development and modification of warehousing policies and procedures to ensure proper internal control and handling
• Ensure shelving storage management
• Manage inventory accuracy through monitoring of daily warehouse activities, cycle counts, stock takes and audit of same to verify results
• Promote continuous improvement by adopting some production system concept such as Kaizen, Genchi Genbutsu and etc to develop and implement warehouse operation process/workflow so as to optimize efficiency
• Implement and monitor safety procedures in warehouse operations, ensuring team members comply with daily work duties
• Demonstrate strong leadership skills, motivating and organizing the teams members to meet or exceed productivity targets
• Prepare daily/weekly/monthly reports to Management/JHQ
• Involved in the hiring, training and development of Warehouse personnel

REQUIREMENTS:

• Diploma / Degree in Logistics/Supply Chain Management or other equivalent field of studies
• Minimum 2 years of supervisory experience
• Willing to do hands on operations and customer service oriented
• Proficient in MS Office (Excel, Power Point) for data analysis and reporting purposes
• Experience in warehouse / logistics / manufacturing will be an advantage

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday + Rotational Saturday
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Job responsibilities are as follows:

• Developing custom marketing and advertising strategies
• Creating designs and layouts for media outlets
• Writing pitches, blog posts, and articles
• Building relationships with influencers, journalists, and media outlets
• Overseeing social media accounts and ensuring brand consistency
• Conducting meetings with clients
• Standardization of brand collaterals used in the outlet
• Management of emails and customers’ inquiry

Working Hours: 5 days work week

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

Staff Development

- Supervise, mentor and coach junior staff by enhancing their product/ market knowledge.

Client Management

- Identify and develop potential business areas and maintain professional relationship with existing and potential customers. This shall include provision of technical advice on customers insurance need.

- Review, accept and underwrite business within Risk Acceptance Authority and guidelines including claim matters, recommendations on wordings and liaison with MSIJ, RHC, overseas Business Units and reinsurers.

- Ensure clients satisfaction in terms of customer service

Others

- To participate at company level committees for ad-hoc projects to improve and expand Companys operations/ business.

- Manage and implement proper credit control procedures and bad debt recovery.

- To review and improve the Departments operation/ business.

- Achieve premium growth and profit underwriting

- To undertake any other duties as may be assigned.

- Tertiary education

- Relevant qualifications n general insurance (minimum CGI & HI)

- Minimum 3 years experience in general insurance industry

- Sound knowledge of general insurance

- Management Skills

- Business acumen

- Strong communication and interpersonal skills

- Leadership with burning drive for results

- Strong marketing and portfolio management

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

The F&B Manager is responsible for optimizing revenue and profitability within the Food and Beverage department of our organization. This role involves analyzing data, setting pricing strategies, forecasting demand, and collaborating with various departments to achieve revenue goals. Reports to Director Culinary and Beverage Operations.

Revenue

· Assist in developing internal F&B strategies through financial modeling, feasibility analyses, and market research.

· Foster a revenue management culture in hotels with a focus on driving volume and spending.

· Analyze current F&B revenue data to identify trends and opportunities.

· Monitor market conditions and competitive pricing strategies.

· Develop and implement pricing strategies for menus, packages, and promotions.

· Adjust pricing based on demand, seasonality, and market dynamics.

· Prepare regular reports and presentations to communicate revenue performance to senior management.

· Provide insights and recommendations for revenue improvement.

· Prepares annual division budget and updates monthly forecast with tireless focus on profit improvement.

· Ensures revenue is maximized and labor expenses are in control.

Sales and Marketing

· Forecast F&B demand and recommend inventory levels, collaborating with sales and marketing teams.

· Identify cross-selling and upselling opportunities to maximize revenue per guest.

· Ensure Outlet HODs on proper outlet events sales enquiry and execution.
Collaborate with culinary, sales, marketing, event planning, and banquet teams to align strategies.

· Stay informed about industry trends, customer preferences, and competitor strategies.

· Development of customer base for events in various outlets.

· Developing periodic F&B events to attract customers from different segments.

Operations

· Ensure efficient utilization of dining space and resources.

· Maintain accurate records of F&B sales and revenue, utilizing revenue management software.

· Identify points of improvement and provide mentoring notes to staff with high potential.

· Provide in-depth analysis of menu pricing, profit impact, member spent, repeat customer base, and customer satisfaction performance.

· Correlate member spent, frequency, pricing, and satisfaction.

· Provides direction, leads, and drive strategic plan initiatives in support of company purpose, mission and values.

· Directs efficient and effective F&B operation activities of the outlets.

· Ensures that quality standards are met, and service distinctiveness is practiced.

· Promote work environment where employees feel valued, involved, and appreciated.

· Ensure compliance with corporate and hotel operational policies/guidelines and procedure.

· Plans and conducts tests to identify and improve weakness in service activities.

· Plans and conducts training for Wine and Beverage Training.

· Monitors volume of business and related labour requirement forecast.

· Ensures service and kitchen areas meet standards for cleanliness, proper set up, sufficient supplies and equipment together with Hygiene/Stewarding Manager.

· Monitors food quality, portion control and provides feedback to culinary team.

· Identifies issues/concerns and formulate recommendations for improvement.

· Provide immediate attention to guest complaints and provide appropriate service recovery.

· To follow up and to establish correct procedures to prevent future recurrence.

· Work closely with the culinary team to maintain food quality and ensure its timeliness and accuracy of delivery and setup for all events are achieved.

· Regular review of guest comments with the team and implement right solutions for continuous improvement.

· Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, and have regular team meetings.

· Ensures that established control procedures, liquors’ law and regulations are followed.

· Develop your own knowledge and skills to grow as a business partner and leader.

· Carry out any other duties and responsibilities as assigned.

Qualifications

• At least 8 – 10 years in senior Food and Beverage management position, preferably in an international deluxe hotel/Fine Dining Environment.
• Sommelier-trained, WSET 2 and above
• Diploma or Degree in F&B Management.
• Creative thinking and problem resolution.
• Proficient in training skills.
• Knowledge in financial and marketing area.
• Presentable, well-groomed with leadership quality.
• Proven experience in revenue management, preferably in the F&B sector.
• Knowledge of the hospitality industry, market dynamics, and customer behaviour.
• Ability to work under pressure and meet revenue targets.
• Attention to detail and problem-solving abilities.

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Ensure customers have a memorable and pleasant dining experience.

Job Duties:

• Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves restaurant operational objectives by contributing information and recommendations to strategies plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends, determining system improvements; implementing change.
• Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Plans menus by consulting with chefs; estimates food costs and profits; adjust menus.
• Controls cost by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
• Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission.
• Maximizes bar profitability by ensuring portion control, monitoring accuracy of charges.
• Publicizes the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; encouraging local businesses to hold social events at the restaurant.
• Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining and walkways.
• Maintains ambiance by controlling lighting, background music, linen services, glassware, dinnerware, and utensil quality and placement, monitoring food presentation and service.
• Updates job knowledge by participating in educational opportunities, reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin