Total 45 customer service manager job vacancies in F&B / Tourism / Hospitality category in d25 kranji woodgrove woodlands

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Main Duties and Responsibilities

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant(s), ensuring a high level of customer satisfaction, and delivering an exceptional dining experience.

Key Responsibilities

• Operations Management: The Restaurant Manager will oversee the daily operations of our restaurant, including front-of-house and back-of-house activities. The incumbent will ensure that the restaurant runs efficiently and meets the highest standards of service excellence that it expected of our Brand.
• Financial Management: Manage the restaurant’s budget, including labor costs, food costs, and other expenses. Monitor and analyze financial performance, including sales, revenue, and profitability. Prepare and review financial reports, making adjustments to improve financial outcomes.
• Compliance and Safety: Ensure compliance with health, safety, and hygiene regulations. Conduct regular inspections to ensure that the restaurant meets all regulatory requirements.
• Guest Satisfaction: Greet and interact with guests to ensure a positive dining experience and address any concerns or issues. Monitor guest feedback and implement strategies to enhance customer satisfaction. Handle guest complaints and resolve issues promptly and professionally.
• People Management: Cultivate a strong people culture by investing in the coaching and development of team members. The incumbent will take ownership of people-management matters for the department including recruiting, upskilling and mentoring team members.

Job Requirements

• Diploma in Hospitality / Food and Beverage Services or an equivalent professional qualification in a related field
• 4 to 6 years’ experience in a similar capacity, preferably in a property of similar standing
• Strong leadership and organizational skills, coupled with excellent interpersonal and communication skills to interact with guests and staff.

Looking for F&B Manager of at least 3 years and above, deploy to F&B outlets. Daily job scope includes overseeing daily operations, procurement of goods and inventory control management. Willing to learn and pick up basic cashiering skills. Possess good service attitude to handle customers orders, be able to PR with local and foreign customers to hone customers relationship and handle their requests. Possess good leadership skills to lead a team of 10 or more staffs. May be required to do overtime from time to time, when required to.

1. Can settle all government official documents and manpower issues, which includes basic wages calculations, apply foreign workers permit, settle local staffing problems.

2. Know or willing to learn the basic of making hot beverages.

3. Has to design and put up simple advertisements for empty food stalls.

4. Has to do sales report and set sales targets for staffs on a monthly basis.

5. Teach new staffs the correct language and educate new staffs on company's SOP.

6. Ensure public lavatories are kept and maintained in order, may be required to go hands on if shortage on manpower.

7. Able to handle customers' complaints or feedback and ensure corrections are put into actions.

8. Able to handle conflicts or disputes among staffs.

9. Procurement of goods by maintaing good communication and relationship with suppliers and keep check of inventories level on a daily basis.

Main Duties and Responsibilities

We are seeking an experienced dynamic individual to join us as our Hotel Manager for the Resort. Joining as part of Mandai Rainforest Resorts by Banyan Tree’s pre-opening team, the incumbent will be a strategic leader with passion for excellence in guest service with strong understanding of luxury hospitality standards.

The ideal candidate should have a strong background in the hospitality industry, particularly in establishments of the same standing, and an uncompromising commitment to maintaining standards and exceeding guests’ expectations.

Key Responsibilities

Operational Leadership:

• Oversee our Resort’s operations, including front office, housekeeping, food and beverage, and guest services.
• Provide guidance and assistance to all departments, helping them to meet their objectives and the Resort’s standards.
• Ensure that all departments work closely to deliver a seamless luxury experience.

Guest Experience & Retention:

• Lead and manage the delivery of exceptional guest service.
• Resolve guest complaints and issues promptly and effectively, maintaining high levels of guest satisfaction and loyalty.
• Foster strong and good relationships with VIP guests, corporate clients, and travel partners.
• Implement programs to enhance guest loyalty and encourage repeat business.

Staff Management:

• Recruit, train, and manage hotel staff, including department heads and front-line employees.
• Foster a positive work environment that promotes teamwork, professional development, and high performance.

Financial Management:

• Develop and manage the Resort’s budget, including forecasting, expense control, and revenue management.
• Monitor financial performance, implement cost-saving measures, and drive profitability.

Quality Assurance:

• Maintain and enforce the hotel's quality standards and procedures.
• Conduct regular inspections and audits to ensure compliance with Resort’s standards and industry regulations.

Marketing and Sales:

• Collaborate with the Sales & Marketing team to develop and execute strategies to attract and retain guests.
• Monitor market trends, competitor activities, and guest feedback to identify opportunities for growth.

Strategic Planning:

• Develop and implement strategic plans to enhance the hotel's reputation, increase market share, and achieve business goals.
• Provide insights and recommendations to senior management for continuous improvement.

Health and Safety:

• Ensure compliance with health, safety, and sanitation regulations.
• Implement and oversee emergency response procedures and staff training programs.

Job Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration or related field.
• Minimum of 10 years’ experience in hotel management, Pre-Opening experience will be advantageous.
• Strong leadership and team management skills with a proven track record of managing a hotel or resort.
• Must be able to handle difficult situations with tact and high diplomacy
• Strong proficiency in budgeting and forecasting.
• Excellent knowledge of luxury hospitality trends, standards and practices.

Job Description & Requirements

We are seeking an experienced and detail-oriented Finance Controller to join our team. The ideal candidate must be fluent in Chinese to communicate with our Mandarin speaking colleagues and employer. The ideal candidate should possess a strong background in senior finance management in the top-tier hotels.

Key Responsibilities:

Oversee the financial operations of the company.

Ensure compliance with accounting standards and regulatory requirements.

Collaborate with different departments to support financial decision-making.

Provide strategic financial advice to senior management.

Qualifications:

Bachelor's degree or above in Accounting, Finance, or a related field.

Fluent in Chinese (written and spoken) is a must to communicate with our Mandarin speaking colleagues and employer.

Experience in the hotel industry is a strong advantage.

CA, ACCA, CPA qualification is preferred.

Strong analytical, problem-solving, and communication skills.

Responsibilities

• Lead EHS department.

• Develop, review, revise, maintain and implement EHS Management System.

• Ensure legal compliance as per statutory requirements.

• Conduct regular EHS inspections and audits.

• Manage contractor from the EHS perspective.

• To investigate all incidents on the work site and implement correction actions.

• Review and revise all risk assessments to ensure compliance.

• Able to drive EHS culture in the company

• Conduct routine checks on general safety practices and propose corrective actions and measures to be taken.

• Ensure adequacy, effectiveness and readiness of fire protection system and Emergency Response Team management system for Office and Factory.

• Ensure inspection and review of all project sites activities and operation and alert relevant Section Head of any machinery, equipment, appliance, activity or process used in each department that exposes any person to the risk of bodily injury, and to recommend appropriate corrective measures.

• Promote safe and healthy working conditions through education, awareness campaigns, training courses, drills, competitions, contests and other activities.

• Liaise with statutory bodies on EHSS-related licenses and permits and keep updated on the latest change in regulations and Acts and be conversant with all waste management regulations, procedures and licensing requirements.

• Conduct fire and safety training to employees.

• Constant update to management of EHSS performance and the continual improvement plan.

• Liaise with 3rd party security service provider and ensure the appropriateness and effectiveness of services rendered to organization.

• Constant plan-do-check-act on the related EHSS matter of plant's Environmental, Health and Safety Management System and ensure continual improvement/upgrading of the system.

Qualifications & Experience

• Relevant Qualification in Workplace, Safety and Health with 8 years relevant working experience in Construction Engineering Industry.

• Strong technical competency, good interpersonal and communication skills.

• Ability to work independently and target oriented in a stressful environment.

• Ability to interact effectively with colleagues in other business units.

Other info

• Engineering and construction company

• Salary $5,000 - $7,000

• 5-day work

Interested candidates, pls apply with resume in MS Word format

You may email to [email protected]

EA License No: 17C8809

EA Reg No: R1108561

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

PacLab Pte Ltd, based in Singapore, is a distinguished laboratory with SAC-SINGLAS accreditation. We specialize in providing comprehensive microbiology and chemical laboratory testing services to a diverse array of industries, including veterinary, food and beverage, pharmaceutical, and industrial sectors, both locally and globally.

We are now looking for an energetic, driven and highly competent professional who is passionate and committed to join our growing talent pool.

DEPUTY MANAGER, LABORATORY & NUTRITIONAL SERVICES

Base: Singapore

Job Responsibilities:

Reporting to the CEO of the group, you will be responsible for overseeing the daily operations and strategic development of our commercial laboratory. Your key duties will include, but are not limited to, the following:

Manage, guide, and supervise a team of around 20 laboratory staff, fostering a collaborative and high-performance work environment.

Foster and manage local and regional customer relationships, addressing their needs and ensuring exceptional customer service.

Leverage your technical expertise to mentor and guide laboratory staff, ensuring the use of reliable and up-to-date analytical methods.

Oversee and manage accreditation processes, with a focus on maintaining compliance with SAC-SINGLAS and ISO/IEC 17025 standards.

Play a crucial role in the planning and execution of laboratory projects.

Implement continuous improvement initiatives, identifying opportunities to enhance processes, productivity, and operational efficiency.

Provide routine reports to management on the status of laboratory operations.

Job Requirements:

• Degree in Chemistry or a relevant field.

• 8 to 10 years of experience in commercial laboratory management.

• Strong knowledge of SAC-SINGLAS and ISO/IEC 17025 standards.

• Experience in chemical analysis of food and feedstuff will be an advantage.

• Familiarity with key laboratory instruments used in the lab, such as HPLC, GC/FID, GCMS, LC/GC-MS-MS, ICP, AAS, and Spectrophotometer.

• Strong analytical and problem-solving skills.

DEPUTY MANAGER, LABORATORY & NUTRITIONAL SERVICES

Job Responsibilities:

Reporting to the CEO of the group, you will be responsible for overseeing the daily operations and strategic development of our commercial laboratory. Your key duties will include, but are not limited to the following:

• Manage, guide, and supervise a team of around 20 laboratory staff, fostering a collaborative and high-performance work environment.
• Foster and manage local and regional customer relationships, addressing their needs and ensuring exceptional customer service.
• Leverage your technical expertise to mentor and guide laboratory staff, ensuring the use of reliable and up-to-date analytical methods.
• Oversee and manage accreditation processes, with a focus on maintaining compliance with SAC-SINGLAS and ISO/IEC 17025 standards.
• Play a crucial role in the planning and execution of laboratory projects.
• Implement continuous improvement initiatives, identifying opportunities to enhance processes, productivity, and operational efficiency.
• Provide routine reports to management on the status of laboratory operations.

Job Requirements:

• Degree in Chemistry or a relevant field.
• 8 to 10 years of experience in commercial laboratory management.
• Strong knowledge of SAC-SINGLAS and ISO/IEC 17025 standards.
• Experience in chemical analysis of food and feedstuff will be an advantage.
• Familiarity with key laboratory instruments used in the lab, such as HPLC, GC/FID, GCMS, LC/GC-MS-MS, ICP, AAS, and Spectrophotometer.
• Strong analytical and problem-solving skills.

Job Description:

• You are required to work with the Executive Director to formulate communications/publicity strategies to build awareness of programmes/campaigns to various donors, sponsors, partners, volunteers and the media to promote the Woodlands Social Centre brand and image. (Pubs & Comms)
• You will be required to write funding proposals for Woodlands Social Centre to be submitted for government funding opportunities. (Social Work Training is an advantage for literature reviews.)
• You will be required to create and drive strategies/platforms for fundraising and corporate engagement, collaborating and building relationships with stakeholders for outreach and public education efforts.
• You will conceptualise and implement effective fundraising strategies, ensure fundraising complies with regulatory requirements, and build long-term relationships with both corporate and individual donors.

About the Role:

• Develop outreach and awareness campaign to drive awareness of WSC
• To drive marketing campaigns on social media
• To design and drive fundraising campaigns and events
• Develop and implement the framework for stakeholder engagement and incorporate best practices.

Candidate Requirements:

1. Technical Competencies:

• Strong analytical skills
• Ability in stakeholder management, project management and event management
• Ability to plan, multi-task and is meticulous
• Proficient in proposal writing for social work context

2. Core Competencies:

• Strong analytical skills
• Ability in stakeholder management, project management and event management
• Ability to plan, multi-task and is meticulous
• Team player with good interpersonal skills
• Excellent communication and writing skills
• Adaptable, resourceful and ability to multi-task
• Competent in digital social media platforms for publicity and promotion

Preferred Achievement / Characteristics:

• Experience in Fund Raising
• Experience in marketing and communications
• Experience in driving social media campaigns
• Advantage if possess experience in fundraising or volunteering
• Experience working in a VWO/SSA
• Any education in Social Work will be an advantage

Looking for F&B Manager of at least 3 years and above, deploy to F&B outlets. Daily job scope includes overseeing daily operations, procurement of goods and inventory control management. Willing to learn and pick up basic cashiering skills. Possess good service attitude to handle customers orders, be able to PR with local and foreign customers to hone customers relationship and handle their requests. Possess good leadership skills to lead a team of 10 or more staffs. May be required to do overtime from time to time, when required to.

1. Can settle all government official documents and manpower issues, which includes basic wages calculations, apply foreign workers permit, settle local staffing problems.

2. Know or willing to learn the basic of making hot beverages.

3. Has to design and put up simple advertisements for empty food stalls.

4. Has to do sales report and set sales targets for staffs on a monthly basis.

5. Teach new staffs the correct language and educate new staffs on company's SOP.

6. Ensure public lavatories are kept and maintained in order, may be required to go hands on if shortage on manpower.

7. Able to handle customers' complaints or feedback and ensure corrections are put into actions.

8. Able to handle conflicts or disputes among staffs.

9. Procurement of goods by maintaing good communication and relationship with suppliers and keep check of inventories level on a daily basis.

Job Description & Requirements

We are seeking an experienced and detail-oriented Finance Controller to join our team. The ideal candidate must be fluent in Chinese to communicate with our Mandarin speaking colleagues and employer. The ideal candidate should possess a strong background in senior finance management in the top-tier hotels.

Key Responsibilities:

Oversee the financial operations of the company.

Ensure compliance with accounting standards and regulatory requirements.

Collaborate with different departments to support financial decision-making.

Provide strategic financial advice to senior management.

Qualifications:

Bachelor's degree or above in Accounting, Finance, or a related field.

Fluent in Chinese (written and spoken) is a must to communicate with our Mandarin speaking colleagues and employer.

Experience in the hotel industry is a strong advantage.

CA, ACCA, CPA qualification is preferred.

Strong analytical, problem-solving, and communication skills.

Main Duties and Responsibilities

We are seeking a highly motivated and experienced Assistant Restaurant Manager to join our dynamic team and help us create unforgettable dining experiences for our guests.

The incumbent will help embed and strengthen our brand’s service & quality standards and establish the relevant protocols to ensure a successful opening.

Key Responsibilities

• Assist the Restaurant Manager in overseeing all aspects of the restaurant operations, including service, food quality, and guest satisfaction.
• Ensure smooth and efficient daily operations, including scheduling, staffing, and inventory management.
• Maintain a high level of cleanliness and sanitation in the restaurant.
• Foster a welcoming and friendly atmosphere for guests.
• Anticipate and address guest needs and preferences.
• Resolve guest complaints and concerns in a professional and timely manner.
• Train and supervise F&B servers and waiters/waitresses to provide a high level of customer service to ensure guest satisfaction.
• Provide leadership and direction for associates while on duty by offering professional skills and leading by example.
• Address associates’ concerns and provide ongoing support and development.
• Monitor revenue and expenses to ensure profitability of the restaurant.
• Facilitate effective communication within the F&B team and with other departments.
• And any other tasks assigned by Restaurant Manager.

Job Requirements

• Min Diploma in Food and Beverage and/or Hospitality Services or an equivalent professional qualification in a related field.
• 4 to 6 years’ experience in a similar capacity, preferably in the hospitality industry. Pre-opening experience would be useful.
• Strong leadership and interpersonal skills.
• Ability to work under pressure and in a fast-paced environment.

PacLab Pte Ltd, based in Singapore, is a distinguished laboratory with SAC-SINGLAS accreditation. We specialize in providing comprehensive microbiology and chemical laboratory testing services to a diverse array of industries, including veterinary, food and beverage, pharmaceutical, and industrial sectors, both locally and globally.

We are now looking for an energetic, driven and highly competent professional who is passionate and committed to join our growing talent pool.

MANAGER, LABORATORY & NUTRITIONAL SERVICES

Base: Singapore

Job Responsibilities:

Reporting to the CEO of the group, you will be responsible for overseeing the daily operations and strategic development of our commercial laboratory. Your key duties will include, but are not limited to, the following:

1. Manage, guide, and supervise a team of around 20 laboratory staff, fostering a collaborative and high-performance work environment.
2. Foster and manage local and regional customer relationships, addressing their needs and ensuring exceptional customer service.
3. Leverage your technical expertise to mentor and guide laboratory staff, ensuring the use of reliable and up-to-date analytical methods.
4. Oversee and manage accreditation processes, with a focus on maintaining compliance with SAC-SINGLAS and ISO/IEC 17025 standards.
5. Play a crucial role in the planning and execution of laboratory projects.
6. Implement continuous improvement initiatives, identifying opportunities to enhance processes, productivity, and operational efficiency.
7. Provide routine reports to management on the status of laboratory operations.

Job Requirements:

• Degree in Chemistry or a relevant field.

• 8 to 10 years of experience in commercial laboratory management.

• Strong knowledge of SAC-SINGLAS and ISO/IEC 17025 standards.

• Experience in chemical analysis of food and feedstuff will be an advantage.

• Familiarity with key laboratory instruments used in the lab, such as HPLC, GC/FID, GCMS, LC/GC-MS-MS, ICP, AAS, and Spectrophotometer.

• Strong analytical and problem-solving skills.

MANAGER, LABORATORY & NUTRITIONAL SERVICES

Job Responsibilities:

Reporting to the CEO of the group, you will be responsible for overseeing the daily operations and strategic development of our commercial laboratory. Your key duties will include, but are not limited to the following:

• Manage, guide, and supervise a team of around 20 laboratory staff, fostering a collaborative and high-performance work environment.
• Foster and manage local and regional customer relationships, addressing their needs and ensuring exceptional customer service.
• Leverage your technical expertise to mentor and guide laboratory staff, ensuring the use of reliable and up-to-date analytical methods.
• Oversee and manage accreditation processes, with a focus on maintaining compliance with SAC-SINGLAS and ISO/IEC 17025 standards.
• Play a crucial role in the planning and execution of laboratory projects.
• Implement continuous improvement initiatives, identifying opportunities to enhance processes, productivity, and operational efficiency.
• Provide routine reports to management on the status of laboratory operations.

Job Requirements:

• Degree in Chemistry or a relevant field.
• 8 to 10 years of experience in commercial laboratory management.
• Strong knowledge of SAC-SINGLAS and ISO/IEC 17025 standards.
• Experience in chemical analysis of food and feedstuff will be an advantage.
• Familiarity with key laboratory instruments used in the lab, such as HPLC, GC/FID, GCMS, LC/GC-MS-MS, ICP, AAS, and Spectrophotometer.
• Strong analytical and problem-solving skills.

Main Duties and Responsibilities

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant(s), ensuring a high level of customer satisfaction, and delivering an exceptional dining experience.

Key Responsibilities

• Operations Management: The Restaurant Manager will oversee the daily operations of our restaurant, including front-of-house and back-of-house activities. The incumbent will ensure that the restaurant runs efficiently and meets the highest standards of service excellence that it expected of our Brand.
• Financial Management: Manage the restaurant’s budget, including labor costs, food costs, and other expenses. Monitor and analyze financial performance, including sales, revenue, and profitability. Prepare and review financial reports, making adjustments to improve financial outcomes.
• Compliance and Safety: Ensure compliance with health, safety, and hygiene regulations. Conduct regular inspections to ensure that the restaurant meets all regulatory requirements.
• Guest Satisfaction: Greet and interact with guests to ensure a positive dining experience and address any concerns or issues. Monitor guest feedback and implement strategies to enhance customer satisfaction. Handle guest complaints and resolve issues promptly and professionally.
• People Management: Cultivate a strong people culture by investing in the coaching and development of team members. The incumbent will take ownership of people-management matters for the department including recruiting, upskilling and mentoring team members.

Job Requirements

• Diploma in Hospitality / Food and Beverage Services or an equivalent professional qualification in a related field
• 4 to 6 years’ experience in a similar capacity, preferably in a property of similar standing
• Strong leadership and organizational skills, coupled with excellent interpersonal and communication skills to interact with guests and staff.

Description & Requirements

We are looking for a highly experienced Senior Operations Manager to lead and optimize our operations. The ideal candidate must be fluent in Chinese to liaise with counterparties from Mainland China and have 5 years or more of experience in a senior operational management role within a top-tier international luxury hotel. A Bachelor's degree or above is required.

Key Responsibilities:

• Manage and oversee daily operations to ensure efficiency and excellence.
• Coordinate with various departments to improve operational processes and performance.
• Ensure compliance with all regulatory standards and operational protocols.
• Lead and mentor the operations team to achieve business objectives.

Qualifications:

• Bachelor's degree or higher in Hospitality, Business Management, or a related field.
• Fluency in Chinese (written and spoken) is mandatory for liaising with counterparties from Mainland China.
• 5 years of experience in senior operations management within a top-tier international luxury hotel is mandatory.
• Strong leadership, problem-solving, and communication skills.

F&B Service Crew
Salary: Basic + Allowances (Up to 2.8k)
6 days work week, Shift work on roster (between 7am - 10pm)

Job Responsibilities

-Deliver exemplary service to members and guests.
-Maintain comprehensive knowledge of the menu items.
-Ensure the proper setup and arrangement of tables.
-Uphold high standards of personal hygiene, appearance, and department presentation at all times.
-Perform additional related duties as assigned.

-Experience in the hotel and club industry is an advantage.
-Pleasant demeanor and strong service orientation.
-Willingness to work on shifts, weekends, and public holidays.

If interested, kindly send WhatsApp your resume to 88109109

EA License No: 21C0626
EA Personnel: Khoo Li Wei
EA Personal Reg No: R23118433

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Bachelor's Degree in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave

10) Dental and TCM Benefits

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Job Position Summary
The Operation and Maintenance Manager is responsible for overseeing and optimizing the repair, maintenance, and operational efficiency of all machinery, vehicles, and equipment within the organization. This role involves implementing cost control measures, managing inventory levels, and ensuring compliance with health, safety, and environmental standards.

Key Duties and Responsibilities

1. Track and control costs while ensuring efficient use of materials
2. Prepare detailed reports on buying trends and site requirements to support informed decision-making
3. Monitor inventory levels and manage the orders of new items to maintain optimal stock levels and support project timelines
4. Ensure store compliance with regulatory standards and practices related to health, safety, and the environment
5. Review and improve current planning, storage method and organizing of inventory to enhance efficiency
6. Oversee the repair and maintenance of machinery, vehicles, and equipment to ensure optimal performance and longevity
7. Manage the renewal of Insurances, Road Tax, VPC and other related documents for vehicles and machineries.
8. Develop and optimize maintenance schedules to reduce downtime and control costs
9. Develop strategies to use resources effectively and support operational goals
10. Lead the department to achieve company goals and improve overall efficiency
11. Foster the growth of department staff through mentorship, training and professional development
12. Develop detailed costing and budgeting plans to manage financial resources effectively and support project profitability

Job Experience, Functional Knowledge and Qualifications

• Bachelor Degree in Engineering (Mechanical, Electrical or related field)
• Minimum of 5 years of relevant experience in operations and maintenance management within the construction or civil engineering industry.
• Proven leadership and management skills with a track record of driving performance and achieving organizational goals.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Knowledge of health, safety, and environmental regulations and practices.
• Ability to work under pressure and meet deadlines

Benefits:

- Daily Meals and uniform provided (save on your daily meals)
- Annual performance bonus
- Insurance and Medical Benefits
- Career growth advancement

Work locations: Island-wide (3 outlets)

Job Description:

1. Have a strong sense of cooperation and safety awareness and always multi-task your errands;

2. Be familiar with the basic work of waiters/waitresses and help them to meet the needs of guests;

3. Keep the work area clean and organized;

4. Available to work different hours including weekends, days

5. Assist other departments in their work.

If you are a individual who thrive in high-speed environments, embrace challenges of continuous growth, self-proclaimed workaholic who has insatiable drive to push boundaries and always perform beyond expectations, then Takagi Ramen is the professional playground that you have always been looking for!

Join us and join the team that revolutionizes the QSR industry and rewrites the rules of success!

Job Description & Responsibilities:

Marketing

• Execute innovative online marketing campaigns and oversee its successful implementation by pulling resources from the production & design industry
• Lead the conceptualization and development of digital contents while ensuring compliance with brand positioning, brand standards and guidelines
• Drive regular management and analytical reporting against performance of all digital marketing activities
• Manage and maintain partnership with respective appointed project stakeholders
• Report digital marketing activities for review with management on a weekly basis
• Lead and coordinate CSR projects from beginning to end to shape our brand direction strategies that will drive acquisition and customer loyalty retention
• Implement, track, execute and prioritize marketing project roadmaps and timelines
• Provide analysis and regular reporting of social media and CTA marketing engagement metrics to improve outlet sales
• Manage both digital marketing and loyalty budget to achieve efficiency of spend to meet business goals
• Manage the marketing aspects of the business, ensuring timeline in social media calendar is achieved. Creates stronger brand recalls and branding for the company to help improve company year on year sales
• Management of company’s social media channels (Website, FB, IG, Google reviews, etc)
• Regular organic posting according to social media calendar, engaging followers, and responding to their enquiries
• Develop strong relationships with cross functional teams to ensure the efficient execution of marketing initiatives
• Assist with measuring the effectiveness and performance of marketing campaigns against company Growth KPIs
• Work closely with influencers on marketing campaigns and events, utilising the approved budget
• Launch targeted campaigns to increase Mobile App acquisition and usage rate

Training and Compliance

• Understand the business goals, identify performance gaps, and recommend solutions
• Develop, plan, prepare, implement, and improve the training program for staff
• Update and maintain the training manual, materials, and knowledge base
• Conduct soft-skills training for all outlets staff according to SOP and required standards
• Design and implement new training framework and ensuring full use of our company's internal training app
• Plan, implement, execute, and evaluate training plans.
• Co-ordinate and communicate effectively on outlet staff performance issues with the HR & Operations department
• Manage and track induction and onboarding program for new employee
• Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset
• Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime
• Evaluate and ensure the effectiveness of the training program
• Manage and oversee the company's call center department
• Conduct compliance and CCTV audit checks of outlets remotely
• Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner.
• Conduct weekly theory and practical training with outlet staffs in strict accordance to our training modules at our HQ
• Troubleshooting all IT related matters relating to our website, delivery platforms as well as Mobile App.

Working Hours:

5 days work week

Salary Range:

$4500 - $5500 per month

Working Location:

31 Woodlands Close #07-22/23 Woodlands Horizon, Singapore 737855

Job Requirements：

• A Bachelor's Degree in either Business/Hospitality or Marketing preferred.
• Proven working experience in Marketing for at least 3 years and/or at least 3 years working experience as Training Manager in strategic planning and relevant experience in a reputable Restaurant Chain.
• Track record in executing successful training programs.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)
• Excellent interpersonal skills, communication skills, and leadership skills.
• Ability to plan and manage time effectively
• Strong multitasking skills
• Basic Canva and Graphic Design skills will be an additional bonus

Job Benefits:

• Running a well-respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals
• Quarterly staff recreation and entertainment budget (for managers' use only)
• 14 Days Annual leave,
• Individual Managerial Profit-Sharing bonus of company's annual net income paid out every quarter the next year
• Good Career Advancement Opportunities
• Paid medical leave and compassionate leave

If you are interested, please Whatsapp our HR Dept @ 98889975 or 92978413!

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.