Total 4,724 customer service manager job vacancies in F&B / Tourism / Hospitality category in Singapore

- responsible for sourcing of stalls tenants

- in charge of cafeterias daily operations

- collection of daily sales takings

- updating the POS system records for sales reporting

- possess class 3 licence

- independent and motivated individual

- time management skills

- experience in setting up of new cafeteria

- rostering of daily staff for operations

Position Overview

The E-Commerce & Digital Marketing Manager will primarily be responsible for the planning and executing the digital marketing strategies to maximise revenue contribution for the Hotel with the support of an appointed agency in the management of Search PPC, SEO, Display Media Campaigns and Brand Websites. The incumbent will need to be aware of the rate strategies and channel performance of the Hotel and apply them in managing the above-mentioned digital touchpoints. Reporting to the Director of Marketing Communications, the incumbent should possess working knowledge in social media marketing, email marketing, as well as copywriting and maintenance of hotel website(s), online travel agents, etc that support the e-Commerce business, and are in line with the brand voice.

The Role

A. Managing Brand Equity

1. Develop digital communication plans in accordance to business objectives
2. Develop digital strategies to enhance brand reputation and achieve positive brand equity
3. Manage the design and performance of the hotel websites as well as digital and social media platforms to ensure brand consistency

B. Developing Marketing Strategies

1. Maximise revenue from PPC, SEO and other performance marketing activities based on hotel business priorities, seasonality and marketing plans
2. Work closely with marketing and revenue directors for the hotel and support in the development of suitable packages to generate demand for the hotel

C. Manage Marketing Campaigns and Events

1. Management of Capella Singapore's websites, booking engine, affiliated sites and OTAs to ensure that content is accurate, up to date and in line with brand standards
2. Plan, manage and execute digital marketing activities for the hotel to drive demand and direct bookings for the hotel and its dining establishments
3. Stay abreast of digital marketing trends updates and propose new strategies to increase market share against the hotel's competitor set

E. Manage Human Resources, Finance, Report Management and Continuous Improvement

1. Responsible for our monthly reporting on social media statistics and analytics.
2. Evaluate new technology applications to spur innovation in customer engagement and experience

Talent Profile:

1. Degree in marketing, advertising, communications or related field
2. At least 3 to 5 years of e-Commerce marketing (SEM/SEO management, email marketing)
3. Familiarity with the reading and interpretation of website analytics data (Google Analytics or similar)

Deputy Manager (IT Development & Operation)

Developing automation technology is at the core of our business. We are looking for responsible and motivated candidates to perform daily automation & operations tasks at aPetMart and eventually be groomed DevOps Manager based on good performance.

Requirements:

• Knowledge in WordPress UI/UX Website CMS Design and Development (HTML, CSS, PHP, MYSQL).
• Proficient in Excel Formulas.
• Proficient in JavaScript coding and Python coding.
• Experience in Design & Photo editing Software (Photoshop, Illustrator, GIMP, Inkscape).
• Students from Design & IT School are welcome to apply.

Tasks:

• Development of Web/Mobile Applications.
• Improve existing website UI/UX.
• Automate operations process with JavaScript and Python coding.
• Debug and ensure all IT assets are serviceable.
• Review source code of junior teammates to ensure it is efficient and well documented.
• Supervise order processing from receipt to delivery in an accurate and timely manner.
• Manage order fulfilment operations.
• Manage CRM system and answering customer online queries.

Reasons to join us:

• Gain working experience in the fast-growing Ecommerce Industry
• Our Office is conveniently located above Paya Lebar MRT Exit C
• Newly renovated and air-conditioned warehouse office
• Staff discounts on pet supplies
• Work in a fun and informal environment
• Fully stocked pantry with snack and beverages
• Entertained by furkids in the office

How to Apply:

• Whatsapp 8767 5709 and text a short introduction about yourself (100 words)
• State what is your expected internship allowance.
• Please also send your Résumé via Whatsapp.

• Support HR functions, including attendance tracking, payroll processing, benefits administration, and insurance management for local employees.
• Maintain accurate and up-to-date employee records, ensuring compliance with local labor regulations.
• Oversee the daily administrative operations of the office, including managing office leasing, meeting coordination, arrange courier, procurement, and file management.
• Coordinate office supplies, manage vendor relationships, and ensure the office environment is organized and conducive for productivity.

Job Requirements:

• Degree holder in Human Resource, Business Administration or related field.
• Minimum 3 years of experience in HR, Administration, Business / Office Management
• 5 days work week (Hybrid - 4days office + 1 day work from home)
• Work location at Amoy Street
• Mandarin speaking - to communicate with chinese associates
• Salary $5000 - $8000 (depends on experience)
• AWS / VB

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

The F&B Ambassador will be responsible for assisting in the restaurant operations to ensure that the guest experience, beverage quality and departmental revenue and profit goals meet its highest standard. He or she will report directly to the Restaurant Manager.

• Greet and guide customers to their tables and assist them in seating
• Manage a waiting list and seating chart
• Print special occasion menu and set up table accordingly
• Check table arrangement before and during service, ensuring table requests are met whenever possible
• Check on guests regularly to ensure their satisfaction and promptly resolve any issues or concerns.
• Coordinate with bartenders to serve beverages and ensure that alcoholic beverages are served responsibly and in compliance with legal requirements.
• Assist with general cleaning tasks such as sweeping, mopping, and sanitizing workstations and dining areas.
• Monitor and restock supplies as needed, such as napkins, straws, and condiments.
• Collaborate with kitchen and bar staff to address any issues or special requests from guests.
• Any other ad-hoc duties as assigned

Requirements

• No experience needed, training will be provided.
• Excellent communication and interpersonal skills.
• High initiative and positive attitude.
• Able to multi-task and work in a fast-paced environment.
• Willing to work on weekends, public holidays, and rotating shifts.
• Ability to work independently and in teams.
• Excellent time management and organisational skills.
• May be required to work weekends, and/or holidays, depending on business requirements.

Kitchen Manager

Working Hour : 6 days , 8hour per day

Salary : $3000- $3500

Location : Kinex Mall

Responsibilities:

• Assist the Cook with the preparation of meal ingredients
• Stir and heat soups and sauces
• Wash and store all cooking appliances, instruments, utensils, cutting boards, and dishes
• Organize and store food supplies properly in kitchen, cold room and storeroom
• Any other ad-hoc duties as assigned by the Company

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Job Description :

• Assist the Restaurant Manager to manage the operations of the outlet as well as maximize revenue and minimize costs in accordance with the budget guidelines.
• Ensure that the highest standard of quality relating to service, presentation, supervision and control of food and beverage is maintained (in accordance with the goals/targets of the outlet).
• Undertake responsibility for all key area of management in the absence of the Restaurant Manager.
• Assist in the reinforcement of a flexible workforce and maintain an effective payroll control by practising multi-tasking and multi-skilling thus minimize utilisation of casual labour.
• Adhere strictly to the operating budget and ensure that all costs are controlled.
• Be proactive to further increase revenue and participate in the formulation of annual operating budgets which will form part of the Hotel’s annual business plan.
• Acquire and account for the correct settlement of all sales and be responsible for cash floats and the management of micros operating system.’
• Identify and rectify any errors an manage outlet effectively to maximise the use of any resource in accomplishing targets.
• Assist the Restaurant Manager to ensure that the outlet is managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures.
• Have full working knowledge and capability to supervise and implement a flexible scheduling based on business patterns by having the right mix of full time and part time staff.
• Delegate responsibilities to subordinates and to check their performance periodically and maintaining a strong and efficient team.
• Conduct daily pre-shift briefings to employees on VIP bookings, reservations status, service-related matters, hotel news and information and food and beverage knowledge.
• Established and strictly adhere to the par stocks for all operating equipment, supplies, inventory items and to ensure that the outlet is adequately equipped.
• Establish good rapport with guests, maintaining good guests’ relationship, build guests profiles/database and handle all guest complaints, requests and enquiries of food, beverage and service in a prompt, courteous and sincere manner.
• Assist in the planning of the outlet weekly roster and work schedule to ensure that the outlet is adequately staffed to handle the level of business.
• Coordinate all Repair and Maintenance and issues repair and maintenance job orders to ensure the proper maintenance of the outlet.
• Monitor and analyse the activities and trends of other hotel’s competitive restaurants and bar.
• Understand and strictly adhere to the Rules & Regulations and Hotel’s policy on Fire, Hygiene, Health and Safety.
• Assist in the recruitment and selection of employees and their training needs.
• Ensure that all employees go through the orientation induction process.
• Conduct regular, meaningful communication such as feedback on performance, involvement in planning and setting objectives with staff. This is done through the yearly performance appraisal process.
• Undertake any other ad-hoc duties relevant to your role, as assigned by the Floor Manager.

Job Requirement :

• Experience working in an Indian restaurant
• Strong knowledge of Indian cuisine
• Hotel experience is preferred
• Excellent communications skills
• Customer service oriented and able to handle challenging situations professionally
• WSQ Follow Food & Beverage Safety and Hygiene Policies or other relevant Workforce Skills Qualifications (WSQ)

Main Duties and Responsibilities:

• Ensure that the highest standard of quality relating to service, presentation, supervision and control of food and beverage is maintained (in accordance with the goals/targets of the outlet).
• Undertake responsibility for all key areas of management in the absence of the Cluster Restaurant General Manager.
• Assist in the reinforcement of a flexible workforce and maintain an effective payroll control by practising multi-tasking and multi-skilling thus minimize utilisation of casual labour.
• Adhere strictly to the operating budget and ensure that all costs are controlled.
• Be proactive to further increase revenue and participate in the formulation of annual operating budgets which will form part of the Hotel's annual business plan.
• Acquire and account for the correct settlement of all sales and be responsible for cash floats and the management of micros operating system.
• Identify and rectify any errors and manage outlet effectively to maximise the use of any resource in accomplishing targets.
• Assist Management to ensure that the outlet is managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures.
• Have full working knowledge and capability to supervise and implement a flexible scheduling based on business patterns by having the right mix of full time and part time staff.
• Delegate responsibilities to subordinates and to check their performance periodically and maintaining a strong and efficient team.
• Conduct daily pre-shift briefings to employees on VIP bookings, reservations status, service-related matters, hotel news and information and food and beverage knowledge.
• Establish and strictly adhere to the par stocks for all operating equipment, supplies, and inventory items and to ensure that the outlet is adequately equipped.
• Establish good rapport with guests, maintaining good guests’ relationship, build guests profiles/database and handle all guest complaints, requests and enquiries of food, beverage and service in a prompt, courteous and sincere manner.
• Assist in the planning of the outlet weekly roster and work schedule to ensure that the outlet is adequately staffed to handle the level of business.
• Coordinate all Repair and Maintenance and issues repair and maintenance job orders to ensure the proper maintenance of the outlet.
• Monitor and analyse the activities and trends of other hotel's competitive restaurants and bar.
• Understand and strictly adhere to the Rules & Regulations and Hotel's policy on Fire, Hygiene, Health and Safety.
• Assist in the recruitment and selection of employees and their training needs.
• Ensure that all employees go through the orientation induction process.
• Conduct regular, meaningful communication such as feedback on performance, involvement in planning and setting objectives with staff. This is done through the yearly performance appraisal process.
• Undertake any other a-hoc duties relevant to your role, as assigned by the Cluster Restaurant General Manager.

Job Requirement :

• Experience working in an Indian restaurant
• Well versed with managing an Indian restaurant
• Familiar with Profit and Loss reports and meetings
• Strong knowledge of Indian cuisine
• Excellent communications skills
• Customer service oriented and able to handle challenging situations professionally
• WSQ Follow Food & Beverage Safety and Hygiene Policies or other relevant Workforce Skills Qualifications (WSQ)

Our client is a well-established MNC, market leader in the F&B industry. They are looking for a Senior Operations Leader to assist their team for the next phase of their business. They are located in the Central area – easily accessible.

Responsibilities:

• Formulate and implement strategies/plans to achieve results that align with business objectives.
• Spearhead the creation and execution of the strategies/plans to ensure profitability.
• Responsible for preparing weekly sales analysis reports for the department.
• Monitor team performance and competencies
• Identify key issues by analyzing the sales data and reports to improve outlet performances.
• Prepare presentations and documents as required.
• Collaborate with team to review operational performance and identify improvement opportunities.
• Enhance and optimize the operational efficiency of existing business ventures and assist with daily ops activities.
• Liaising with Central Kitchen
• Familiarize with their business models, policies, standard operating procedures and processes.
• Acquire a thorough understanding of kiosk outlet and stores operations.
• Meet any key performance indicators and objectives established at the beginning of the program.
• Conduct outlet site visits as needed
• To finish all the task as assigned and complete all other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• Relevant operational experience preferably from F&B industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

About Us

SPH Media is evolving, and we welcome talented individuals to join us in our transformation journey. Our mission is to be the trusted source of news and lifestyle content in Singapore and Asia. As an employer, we are committed to rewarding our people fairly and developing them in their careers. Grow your career in a vibrant and collaborative environment built around a culture of respect and inclusivity. Join us! To work with passionate people who impact lives through the stories they tell.

About the Role

This position is part of a dynamic team, reporting to the Head of Ad Products.

The Digital Development Manager will be responsible for planning and executing audience-centric initiatives across digital touch-points through direct and programmatic channels to support digital revenue growth and deliver audience-solutions that excite our clients.

Your success means being able to increase the adoption of SPH Media’s audience-solutions among our advertisers. This will also require a basic understanding of audience / contextual targeting, audience cohorts, brand safety, IVT, programmatic advertising, ad-servers/ DSPs and digital campaign reporting

Key Responsibilities

• Identify opportunities to create new audience segments that will increase adoption of first-party audience-solutions among our advertisers. Define the segmentation logic for the same.
• Build digital first-party audience segments on Data Management Platform (DMP) partner and Contextual Targeting platforms in adherence to planned taxonomy, brand safety, and ensure their operational availability on all associated platforms (e.g. Point of sale, Ad server, CDP etc).
• Closely monitor the scaling, inventory, and performance of all audiences and update periodically both to reporting manager and to stakeholders from Ad Operations and Ad Sales teams.
• Report the usage of first-party audiences on a monthly basis to the Ad Products team, to Billing and Finance team for invoicing purposes, and to different Product teams for audience revenue recognition.
• Create, maintain and automate reports on audience trends, inventory and performance across digital campaigns for sharing with our advertisers as well as internal stakeholders. Maintain digital performance benchmarks for targeted digital campaigns across different industries.
• Be the custodian of the brand-safety guidelines for digital ad campaigns to ensure that our advertisers’ ads do not appear in a negative context. Align with the Sales team to create and maintain brand safety filters for ads from different industries and products, and work closely with the Ad Operations team to ensure correct usage of filters. Review and update the filters as required.
• Support sales in audience built and recommendation for audience campaign
• Stakeholder management: Work with existing and new partners, vendors to support the Ad Products team’s pilot assignments. Work an ongoing basis with internal Ad Operations, Ad Sales, Data, Tech, Product and Editorial teams.
• Develop new audience related product(s) or packages.

Job Requirements

• 2+ years hands-on experience in digital ad-operations or in digital media agency or publisher operations.
• Understanding of digital marketing concepts such as ad formats, page traffic, inventory, impressions, CPM, CPC, CPA, re-targeting, look-alike audiences, events tags
• Familiar with ad servers and digital platforms (One or more of these : GAM360, GA360, DSPs, SSPs or DMPs)
• Knowledge of digital campaign management workflows
• Preferably exposure to Tableau, Datorama reporting, or other reporting and analytics tools.
• Strong organizational skills and ability to be highly collaborative

- Remuneration: Up to $6,600 Basic + $800 Transport + AWS + Variable bonuses

- Sales experience in Oil & Gas and Marine & Offshore

- Electrical Heat Tracing products

Responsibilities:

• Develop existing & new business to meet company sales objective
• Grow business by customer relations & customer service management
• Liaise with customers, internal factory & other business unit to ensure sales and delivery objective is met.
• Attend technical meeting with customers if required

Requirement:

• At least 4 years of sales experience with Construction & Engineering, System Integrator or Contractor customers.
• Experience with clients in Engineering, Oil & Gas or Marine & Offshore industry

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to

[email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

50 Raffles Place, #19-12, Singapore Land Tower, Singapore 048623

EA License Number: 10C3804

Registration Number: R1217882

Posting Personnel: Yeo Yi Rong

Tel: 6950 9757

Our client is a leading player in the Asian Reinsurance market, renowned for its innovative risk solutions and exceptional client service. With a strong presence in the region, it offers a dynamic and supportive work environment that fosters growth and excellence. They are looking for a Facultative & Treaty Claims Manager to lead the team.

Your new role

• Oversee the entire claims process for facultative and treaty reinsurance, from intake to settlement
• Interpret policy terms, conditions, and limits to ensure accurate claims processing.
• Conduct thorough investigations to validate claims, gather necessary documentation, and assess coverage.
• Evaluate claim submissions to determine liability, coverage, and required reserves. Analyse claim trends to inform underwriting decisions.
• Negotiate claim settlements with stakeholders to achieve fair and timely resolutions.
• Maintain accurate claim records, ensuring regulatory compliance and company standards.
• Communicate effectively with internal teams, clients, and external partners to provide claim updates and resolve issues.
• Collaborate with external service providers to support claim investigations and settlement negotiations.
• Implement quality assurance processes to ensure accurate, efficient, and compliant claims handling.
• Stay up-to-date on regulatory developments and ensure adherence to applicable laws, regulations, and internal policies.

What you'll need to succeed

• Degree in a relevant field such as Insurance, Business, Finance, or related discipline.
• At least 8 years of experience in reinsurance claims management, including a minimum of 3 years in a leadership role, with a strong grasp of facultative and treaty reinsurance principles.
• Technical proficiency in claims processing systems, Microsoft Office, and other relevant software.
• Excellent analytical and problem-solving skills, with the ability to evaluate complex claims and make informed decisions.
• Strong negotiation, communication, and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
• Meticulous attention to detail, with a focus on accuracy and quality

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected].

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Registration No: R1986473
EA License No: 07C3924
Company Registration No: 200609504D

Responsible for outlet operations, both in the service and kitchen systems.

manage restaurant P&L to optimize man profit , monitor and control operational costs, cost of goods, labor and other controllable expenses.

Ensure maximum customer satisfaction and handle all staffing related matters and issues, eg. appraisal, hiring and promotion etc.

May also be involved in planning market strategies with the relevant parties.

Requirements

- Willing to learn kitchen and able to handle pork products.

-Results and customer-oriented, shared team focus.

-Possess good supervisory skills such as accountabiliy, organizing and planning skills

-Able to control costs & use given resources efficiently and productively.

-Open to changes and ideas.

- Able to train, manage, motivate and inspire your team.

- Good leadership , communication skills and influence.

- Korean Speaker have advantage