Total 3 digital art director job vacancies in F&B / Tourism / Hospitality category in D16 Upper East Coast, Bedok, Eastwood, Kew Drive

Primary Responsibilities:

Service Delivery Leadership:

• Oversee the end-to-end delivery of digital services, ensuring projects are completed on time, within scope, and on budget.
• Manage delivery teams, ensuring alignment with customer expectations and business objectives.
• Drive continuous process improvement and ensure high standards of service quality and efficiency.
• Coordinate with cross-functional teams, including operations, technical teams, and product development, to deliver integrated solutions.
• Pre-Sales Support:
• Collaborate with sales teams to provide technical expertise and solution design during the pre-sales phase.
• Engage with prospective clients to understand their business needs and align them with appropriate digital solutions.
• Prepare and present technical proposals, solution architecture, and delivery plans to customers.
• Assist in the development of RFPs/RFIs and contribute to pricing strategies by offering insights on delivery costs and timelines.
• Stakeholder Management:
• Maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
• Act as a key point of contact for clients during both the delivery and pre-sales phases to ensure expectations are met.
• Risk & Resource Management:
• Identify potential risks and implement mitigation strategies to ensure smooth service delivery.
• Oversee resource allocation, ensuring that project teams are staffed appropriately and efficiently.

Requirements:

1. Educational Background:
   • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
   • Relevant certifications (e.g., PMP, ITIL, or Agile) are a plus.
2. Experience:
   • Minimum of 8 years of experience in digital service delivery, project management, or a related role.
   • Proven experience in pre-sales support, including solution design and technical proposal development.
   • Experience leading cross-functional teams and managing client relationships.
3. Technical Skills:
   • Strong understanding of digital services and technologies (e.g., cloud computing, software development, data analytics).
   • Familiarity with project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
4. Soft Skills:
   • Excellent communication and interpersonal skills to effectively engage with clients and stakeholders.
   • Strong analytical and problem-solving abilities to address challenges and identify opportunities.
   • Leadership qualities to inspire and motivate delivery teams.
5. Risk & Resource Management:
   • Experience in identifying project risks and developing mitigation strategies.
   • Ability to manage resource allocation effectively and efficiently.
6. Customer-Centric Mindset:
   • A track record of aligning services with customer needs and expectations.
   • Ability to build and maintain strong relationships with clients and partners.
7. Strategic Thinking:
   • Strong business acumen to understand client objectives and align digital solutions accordingly.
   • Ability to contribute insights to pricing strategies and delivery cost estimation.

Primary Responsibilities:

Service Delivery Leadership:

• Oversee the end-to-end delivery of digital services, ensuring projects are completed on time, within scope, and on budget.
• Manage delivery teams, ensuring alignment with customer expectations and business objectives.
• Drive continuous process improvement and ensure high standards of service quality and efficiency.
• Coordinate with cross-functional teams, including operations, technical teams, and product development, to deliver integrated solutions.
• Pre-Sales Support:
• Collaborate with sales teams to provide technical expertise and solution design during the pre-sales phase.
• Engage with prospective clients to understand their business needs and align them with appropriate digital solutions.
• Prepare and present technical proposals, solution architecture, and delivery plans to customers.
• Assist in the development of RFPs/RFIs and contribute to pricing strategies by offering insights on delivery costs and timelines.
• Stakeholder Management:
• Maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
• Act as a key point of contact for clients during both the delivery and pre-sales phases to ensure expectations are met.
• Risk & Resource Management:
• Identify potential risks and implement mitigation strategies to ensure smooth service delivery.
• Oversee resource allocation, ensuring that project teams are staffed appropriately and efficiently.

Requirements:

1. Educational Background:
   • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
   • Relevant certifications (e.g., PMP, ITIL, or Agile) are a plus.
2. Experience:
   • Minimum of 8 years of experience in digital service delivery, project management, or a related role.
   • Proven experience in pre-sales support, including solution design and technical proposal development.
   • Experience leading cross-functional teams and managing client relationships.
3. Technical Skills:
   • Strong understanding of digital services and technologies (e.g., cloud computing, software development, data analytics).
   • Familiarity with project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
4. Soft Skills:
   • Excellent communication and interpersonal skills to effectively engage with clients and stakeholders.
   • Strong analytical and problem-solving abilities to address challenges and identify opportunities.
   • Leadership qualities to inspire and motivate delivery teams.
5. Risk & Resource Management:
   • Experience in identifying project risks and developing mitigation strategies.
   • Ability to manage resource allocation effectively and efficiently.
6. Customer-Centric Mindset:
   • A track record of aligning services with customer needs and expectations.
   • Ability to build and maintain strong relationships with clients and partners.
7. Strategic Thinking:
   • Strong business acumen to understand client objectives and align digital solutions accordingly.
   • Ability to contribute insights to pricing strategies and delivery cost estimation.

Director, Products & Portfolio (M/F/D)

Star Alliance is the world’s leading global airline alliance.

The vision of Star Alliance is to be the leading global alliance for the high value international traveler and the mission of the organization is to contribute to the long-term profitability of its members beyond their individual capabilities. The Star Alliance headquarters in Singapore, coordinates the global activities of the Alliance including managing joint projects on behalf of its 26 member airlines.

Based in Singapore, the Director, Products & Portfolio position is a critical leadership position that reports directly to the Vice President Corporate Strategy, in the Corporate Strategy Business Unit. In this role you will collaborate extensively with leaders and all employees, mostly with our Customer Experience and Digital & Technology heads.

The Director, Products & Portfolio will be responsible for overseeing the entire Star Alliance Products Portfolio lifecycle. This role requires a strategic thinker with a deep understanding of market trends, customer needs, competitive landscape, business objectives aligned with the Corporate Plan and Strategy, and a strong focus on achieving a positive Return on Investment (ROI).

Job Summary

Products Portfolio Strategy and Lifecycle management:

• Support the Customer Experience heads to define individual product requirements, specifications, and features based on market needs and customer feedback, considering the financial implications of development decisions and organizational objectives, emphasizing member carrier’s adoption and end customer satisfaction.
• Lead competitor analysis to identify opportunities for product innovation with a clear financial impact.
• Develop and execute a comprehensive product portfolio strategy aligned with the company's overall business goals.
• Oversee the entire product portfolio, emphasizing the financial impact of each product initiative. Make data-driven decisions to prioritize and allocate resources effectively across different product initiatives, with a keen eye on maximizing ROI.
• Conduct regular portfolio reviews to assess the financial performance of each product and adjust the portfolio as needed.

Team Leadership and Development

• Build and lead a high-performing product team, providing mentorship and guidance to team members on understanding and optimizing ROI.
• Foster a culture of innovation, collaboration, and continuous improvement within the product organization, emphasizing the financial goals of the company.

Stakeholder Communication and Financial Management

• Work closely with Customer Experience, Member Services and Marketing teams to develop effective go-to-market strategies for new products, emphasizing member carrier’s adoption.
• Communicate product portfolio strategies, roadmaps, and updates to executive leadership, stakeholders, and other relevant member carriers’ teams, highlighting the expected ROI.
• Manage the product budget, ensuring cost-effective development and maximizing ROI throughout the product lifecycle.
• Monitor and analyze key performance indicators (KPIs) related to product success, including financial metrics, and adjust strategies as needed to meet ROI targets.

Your Profile

• A minimum of 8 years work experience in a Products Portfolio Management in a leadership role
• Bachelor’s degree in business, marketing, or a related field. MBA or relevant advanced degree preferred.
• Proven experience in product management, with a track record of successful product launches and a demonstrated ability to deliver positive ROI.
• Strong leadership and team management skills with a focus on driving financial results.
• Ability to inspire and motivate cross-functional teams to achieve common goals.
• Exceptional strategic thinking and problem-solving abilities, including a deep understanding of how product strategies impact ROI.
• Ability to monitor market trends and identify opportunities for product innovation with a clear financial impact.
• Excellent communication and presentation skills with the ability to articulate product strategies and decisions.
• Strong analytical and quantitative skills, with the ability to use data to drive decision-making and assess ROI.
• Proficiency in financial analysis to evaluate the cost-effectiveness and revenue potential of product initiatives.
• In-depth understanding of financial principles and metrics, with a proven ability to manage budgets and make decisions that positively impact ROI.
• Experience in conducting analyses for product development projects and portfolio management.
• Ability to thrive in a fast-paced and dynamic environment with a focus on adapting strategies to achieve optimal results.
• Flexibility to adjust to changing priorities and market conditions while keeping financial goals in mind.
• Demonstrated ability to drive innovation with a focus on creating new revenue streams and improving existing products to enhance results.
• Entrepreneurial mindset with a proactive approach to identifying and capitalizing on opportunities for financial growth.
• Proven track record of building and leading high-performing product teams, instilling a culture of financial accountability and performance excellence.
• Ability to collaborate effectively with cross-functional teams, aligning efforts toward achieving financial objectives.
• Deep understanding of the Airline and Alliances industry, market dynamics, and customer needs, with a keen awareness of how industry trends impact ROI.
• High level of proficiency in English is essential, as it is the sole language used for communication with Star Alliance Member Airlines and other external stakeholders

We Offer

• Full-time position based in our Singapore office
• Travel Benefits
• Comprehensive medical & dental benefits

This is a unique opportunity for highly skilled professionals to apply their talent, creativity, and dedication to a global team focused on delivering value to frequent international travelers who travel on our member airlines.

If you believe you are the perfect candidate, then allow us to get to know you and submit your CV to [email protected].