Total 124 human resource manager job vacancies in F&B / Tourism / Hospitality category in bca braddell campus

Join our dynamic team as a Restaurant Manager, where you will play a critical role in ensuring our restaurant operates smoothly and efficiently every day. We are looking for a dedicated leader who can maintain high standards and foster a positive environment for both staff and guests.

Key Responsibilities:

• Ensure daily operations run smoothly, maintaining the highest quality of service.
• Actively respond to and resolve guest problems and complaints to ensure customer satisfaction.
• Train new employees on bar standards and provide ongoing coaching and mentoring to support their personal development.
• Monitor and ensure proper grooming and hygiene standards for all service staff are upheld.
• Ensure all kitchen equipment is well-maintained and operational, adhering to SFA standards; promptly inform the management team of any issues.
• Collaborate with management on supply ordering, cost management, floor efficiency, and staffing needs.
• Assist in the company’s expansion plans and initiatives.

Requirements:

• A positive attitude and a strong willingness to learn.
• Display integrity, initiative, and a proactive approach to challenges.
• A true team player who values collaboration.
• Strong communication skills to engage effectively with staff and guests.
• Minimum of 3 years of related experience.

Preferred Experience:

• Supervisory experience: 3 years
• Restaurant management: 3 years
• Customer service: 3 years
• General management: 3 years

If you are passionate about the hospitality industry and have the drive to elevate our restaurant experience, we want to hear from you! Apply today to join our team and help us create memorable dining experiences.

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

Medical: Annual medical coverage of up to $200
Dental: Annual dental coverage of up to $100
Staff Meals: Meals can be claimed at any concept for up to $20

No Split Shifts: We don’t have midday outlet closures.
Sales Incentives: Entity-based monthly sales incentives programme

Transport Allowance: Monthly allowance of $70 for Motorcycle Riders and $100 for Car Riders
Training Allowance: Annual training allowance of $500
Referral Bonus: Referral bonus of up to $1,200
Friends & Family Discount: 20% discount extended to friends & family

Maternity leave: 16-weeks (given the child is Singaporean)
Paternity Leave (non-Singaporeans): 1-week paternity leave
Baby Bonus: A token amount of $300 per child
Birthday Perks: 1-day birthday leave with TBHG dining vouchers
Partner Discounts: Corporate discounts with our partners
Overseas Cohesion: Once a year team bonding overseas
Mentorship Programme: Offered to all Full-time employees for personal or professional growth

What You’ll Do:

• Report directly to the Group Entity Manager.
• Demonstrate the ability to lead, be proactive, and have initiative.
• Oversee the daily operations on shifts.
• Ensure proper uniform, punctuality, and grooming are according to company policy and standard.
• Ensure proper hygiene as prescribed in the company guidelines.
• Understand and manage the operational systems of the outlet they are based in.
• Maintain a positive environment and culture which provides fast, efficient, and friendly service for both customers and staff.
• Maintain a clean and organised environment and when necessary, assist with the packing of stocks.
• Responsible for planning and scheduling of staff, payroll and inventory management.
• Follow customer service and drinks per Standard of Procedures.
• Provide guidance and set examples for staff to ensure that Standard Operating Procedures are maintained and followed.
• Proactive in solving customer’s problems and providing satisfactory solutions to various situations.
• Perform and supervise POS duties and Front of House duties including ordering, serving, greeting of customers, opening and closing procedures.
• Identify and report any potential work hazards, operational inconsistencies, and machine break down to the Operation Manager. Investigate and document these incidents, if required.
• Be the “Owner” and Role Model of the service initiative during your shift.
• Oversee the hiring and interview process of new applicants.
• Manage the appraisal process for the outlet.

What You’ll Bring:

• Eye for detail.
• Fun and energetic personality with a positive attitude to serve with customer delight.
• Ability to multitask.
• Good customer service and communication skills.
• Ability to remain composed and work under pressure – specifically during busy dining periods.
• Ability to work overtime, on special events, weekends and Public Holidays when needed.
• Above all, a passion for what you do.

Why Us:

• Flavourful Challenges: Say goodbye to boring workdays. Here, every dish is a canvas, and your creativity knows no bounds.
• Culture Matters: We’re more than a team; we’re a culture. At The Black Hole, we celebrate diversity, creativity, and the art of excellent cuisine.
• Training and Growth: Receive comprehensive training to enhance your skills and opportunities for career growth within our expanding restaurant family.
• Employee Benefits: Enjoy competitive pay and valuable benefits, including medical and dental insurance. Your well-being matters, and we've got you covered.
• Team Appreciation: Join a supportive team that values your contributions and celebrates milestones together. Our success is built on the collective efforts of our dedicated crew.

Job Types: Full-time, Permanent

Pay: Up to $4,500.00 per month

Benefits:

• Dental insurance
• Employee discount
• Food allowance
• Food provided
• Gym membership
• Health insurance
• Parental leave
• Professional development

Schedule:

• Day shift
• Early shift
• Holidays
• Night shift
• Weekend availability

As part of our interview process, we offer a one-day paid trial. This trial is an opportunity for you to experience the role firsthand while allowing us to evaluate your skills in a real-world setting.

Job Duties

• Organize orders posting for Company
• JFE A/O, invoice
• Posting S/O for both entities
• Transfer and received Japan Shipment item or daily gyoza dough, post invoice for oversea shipment
• Staff scheduling, incident report
• Create system new item code & label PLU number
• Ordering dry goods for outlets
• Jewel loading bay booking Woodleigh & Singpost
• Monthly Season parking
• Outlets discrepancy (add order /short of delivery item /outlet closing transfer goods)
• Inventory write off
• Halal audit and new items
• HACCP (ONLY minor part for vendor questionnaire and request updated licence) (only once per year)
• NEA Submission ( only once per year)
• Monthly stock adjustment for production, Quarterly stock take
• Update outlets ordering template, as new system will be coming soon, it might be

easier

• Assist store
• Ad-hoc duties as assigned by Management

Job Requirements

• Highly analytical with excellent problem-solving skills
• Empathetic leadership style
• Capable of clearly communicating with others
• Superb organizational and time-management abilities
• An understanding of basic arithmetic
• Competent computer literacy
• Managerial experience in an office setting
• Deep understanding of budgeting best practices
• In-depth knowledge of Microsoft Office or Google Suite
• Outstanding strategic planning abilities
• Comprehensive understanding of office management processes
• Demonstrable resourcefulness in high-stress situations

· Organize orders posting for Company

· JFE A/O, invoice

· Posting S/O for both entities

· Transfer and received Japan Shipment item or daily gyoza dough, post invoice for oversea shipment

· Staff scheduling, incident report

· Create system new item code & label PLU number

· Ordering dry goods for outlets

· Jewel loading bay booking Woodleigh & Singpost

· Monthly Season parking

· Outlets discrepancy (add order /short of delivery item /outlet closing transfer goods)

· Inventory write off

· Halal audit and new items

· HACCP (ONLY minor part for vendor questionnaire and request updated licence) (only once per year)

· NEA Submission ( only once per year)

· Monthly stock adjustment for production, Quarterly stock take

· Update outlets ordering template, as new system will be coming soon, it might be

easier

· Assist store

· Ad-hoc duties as assigned by Management

· Organize orders posting for Company

· JFE A/O, invoice

· Posting S/O for both entities

· Transfer and received Japan Shipment item or daily gyoza dough, post invoice for oversea shipment

· Staff scheduling, incident report

· Create system new item code & label PLU number

· Ordering dry goods for outlets

· Jewel loading bay booking Woodleigh & Singpost

· Monthly Season parking

· Outlets discrepancy (add order /short of delivery item /outlet closing transfer goods)

· Inventory write off

· Halal audit and new items

· HACCP (ONLY minor part for vendor questionnaire and request updated licence) (only once per year)

· NEA Submission ( only once per year)

· Monthly stock adjustment for production, Quarterly stock take

· Update outlets ordering template, as new system will be coming soon, it might be

easier

· Assist store

· Ad-hoc duties as assigned by Management

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Prepare and cook food for all customers according to service standard and procedures.
• Preparation work during kitchen opening and closing operation hours (mise en place)
• Ensuring the food preparation areas are clean and hygienic.
• Washing utensils and dishes and making sure they are stored appropriately
• Sorting, storing, and distributing ingredients
• Ensure quality control and food presentation as per standard company recipes
• Ensuring all portion controls are strictly adhered to following the chef’s practices
• Ensure prepare guests’ order in a time manner
• Monitors usage of equipment and utensils to prevent damage and to ensure the equipment are maintained regularly to prolong the life span
• Washing, peeling, chopping , cutting and cooking food stuffs and helping to prepare all food items listed on the menu
• Disposing of rubbish and disposing refuse on a regular basis
• Cleaning the food preparation equipment, floors and other kitchen tools or areas
• Perform miscellaneous job-related duties as assigned

Responsibilities:

• Involved in the preparation of food and beverages
• Ensure that kitchen utensils and equipment are in good condition to operate
• Responsible for maintenance of cleanliness of kitchen and any ad-hoc duties assigned
• Ensure compliance with all health and safety regulations in a kitchen area
• Ensure that food can be prepared in a timely manner
• Ability to work in a fast-paced environment
• Ensure freshness of food items and discard expired/ spoilt items
• Observe food stock levels and place orders when necessary

Requirements:

• No experience required as on-the-job training will be provided
• Pleasant disposition and well-groomed
• At least a Certificate in Food & Beverage service
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Oversee day to day operations of the facility
• Schedule preparation, pre-planning and resource forecasting to all activities
• Monitor and control food management on site as to ensure proper storage and unnecessary wastage
• Foster positive communications and relationships with team members, management, vendors and clients
• Provide for site safety and security, devise and implement site policies and standard operating procedures
• Handle emergencies appropriately according to established procedures, prepare and file accident reports
• Supervise and evaluate staff, complete employee reviews; keep accurate records of employee attendance and timesheets; provide positive direction to motivate quality performance, discipline personnel when necessary and appropriate
• Interview candidates; onboard and help in training new hires
• Set goals and oversee work to completion, schedule and track assignments
• Communicate with customers regarding products and services
• Liase and work closely with customers
• Any other ad-hoc duties as assigned from time to time

Requirements:

• A minimum of 2 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Welcoming and seating guests
• Taking food and beverage orders from guests
• Having knowledge of the general wine, beer, and alcoholic beverages the club serves
• Able to give suggestions based on customers' preference
• Always maintain a clean and tidy area
• Handling multiple tables and tasks in an efficient manner
• Transport is provided
• Assist in any ad-hoc tasks assigned

Requirements:

• Provide excellent customer service in a fast-paced environment
• Proactive, team player
• Exceptional interpersonal & communication skills
• Able to work night shift, weekends and holidays
• Approachable, with a professional appearance
• Have an eye for detail and understanding guests' needs

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV / Restaurant Service / Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

Join our dynamic team as a Restaurant Manager, where you will play a critical role in ensuring our restaurant operates smoothly and efficiently every day. We are looking for a dedicated leader who can maintain high standards and foster a positive environment for both staff and guests.

Key Responsibilities:

• Ensure daily operations run smoothly, maintaining the highest quality of service.
• Actively respond to and resolve guest problems and complaints to ensure customer satisfaction.
• Train new employees on bar standards and provide ongoing coaching and mentoring to support their personal development.
• Monitor and ensure proper grooming and hygiene standards for all service staff are upheld.
• Ensure all kitchen equipment is well-maintained and operational, adhering to SFA standards; promptly inform the management team of any issues.
• Collaborate with management on supply ordering, cost management, floor efficiency, and staffing needs.
• Assist in the company’s expansion plans and initiatives.

Requirements:

• A positive attitude and a strong willingness to learn.
• Display integrity, initiative, and a proactive approach to challenges.
• A true team player who values collaboration.
• Strong communication skills to engage effectively with staff and guests.
• Minimum of 3 years of related experience.

Preferred Experience:

• Supervisory experience: 3 years
• Restaurant management: 3 years
• Customer service: 3 years
• General management: 3 years

If you are passionate about the hospitality industry and have the drive to elevate our restaurant experience, we want to hear from you! Apply today to join our team and help us create memorable dining experiences.

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating of staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

Responsibilities

• Assist in daily finance operations (includes payments, receipts, AP & AR transactions);- Assist in partial/full set of accounts and prepare balance sheet schedules and ensure timely, complete and accurate recording of accounting entries into MYOB accounting system;
• Posting of month-end closing journal entries;
• General office administration such as: filing, scanning, photocopying, archiving, office supplies;
• Assist in preparing documents for submission of government grant claims;
• Manage and handle documents, records and maintain an organized filing system.
• Any other ad hoc duties as assigned by Manager in-charge

Requirements

• LCCI or Diploma in Accounting;
• Proficient in Microsoft Excel and Word
• Fast learner with strong sense of initiative & good communication skills- Able to work independently with minimum supervision

1. Supervise and Lead Production Staff:Manage a team of food production workers, chefs, and kitchen staff.
   Assign tasks, provide training, and ensure staff comply with food safety, quality, and sanitation standards.
   Foster a positive and efficient work environment.
   
2. Food Production Management:Oversee day-to-day food production processes to ensure timely, high-quality, and cost-effective output.
   Manage production schedules and ensure deadlines are met.
   Adjust production processes as needed to meet changing demands or resolve issues.
   
3. Quality Control:Ensure all food products meet company standards and comply with food safety regulations
   Monitor product quality and consistency, conducting regular inspections and quality checks.
   Implement corrective actions if food safety or quality standards are compromised.
   
4. Inventory and Resource Management:Monitor and manage inventory levels of raw ingredients, supplies, and finished products.
   Ensure that resources are used efficiently, and waste is minimized.
   Collaborate with procurement teams to order ingredients and materials in a timely manner.
   
5. Process Improvement:Analyze production processes to identify opportunities for improvement in efficiency, productivity, and cost reduction.
   
6. Health and Safety Compliance:Enforce health and safety regulations in the workplace, ensuring all staff adhere to sanitation and hygiene protocols.
   Ensure proper handling, storage, and disposal of food products and waste.
   
7. Cost Management:Track production costs and work to stay within budget.
   Identify cost-saving opportunities while maintaining product quality.
   Prepare reports on production costs and recommend cost-effective solutions.
   
8. Collaboration and Communication:Work closely with other departments (e.g., sales, marketing, distribution) to ensure production meets demand and product specifications.
   Communicate with suppliers and vendors to ensure the timely delivery of quality ingredients and materials.
   Provide regular updates to upper management on production performance, challenges, and opportunities.
   

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

Operational Oversight:

• Manage daily operations, monitor KPIs to drive operational excellence, and ensure smooth and efficient processes.

Warehouse Operations:

• Oversee daily warehouse activities, maintaining accurate inventory management and optimizing space utilization.

• Drive enhancements in packing operations and order fulfilment to improve efficiency and accuracy.

Procurement:

• Manage sourcing and procurement of materials to ensure timely, cost-effective supply and meet inventory requirements.

• Develop and maintain strong relationships with suppliers and logistics partners to ensure quality, reliability, and cost efficiency.

Team Leadership:

• Lead and develop the operations team to foster high morale, performance, and operational efficiency.

Process Improvement:

• Identify and implement strategies to enhance efficiency, reduce costs, and refine business processes.

Customer Satisfaction:

• Ensure high levels of customer satisfaction by addressing operational issues promptly and incorporating feedback into improvements.

Responsibilities:

• Oversee day to day operations of the facility
• Schedule preparation, pre-planning and resource forecasting to all activities
• Monitor and control food management on site as to ensure proper storage and unnecessary wastage
• Foster positive communications and relationships with team members, management, vendors and clients
• Provide for site safety and security, devise and implement site policies and standard operating procedures
• Handle emergencies appropriately according to established procedures, prepare and file accident reports
• Supervise and evaluate staff, complete employee reviews; keep accurate records of employee attendance and timesheets; provide positive direction to motivate quality performance, discipline personnel when necessary and appropriate
• Interview candidates; onboard and help in training new hires
• Set goals and oversee work to completion, schedule and track assignments
• Communicate with customers regarding products and services
• Liase and work closely with customers
• Any other ad-hoc duties as assigned from time to time

Requirements:

• A minimum of 2 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Prepare and cook food for all customers according to service standard and procedures.
• Preparation work during kitchen opening and closing operation hours (mise en place)
• Ensuring the food preparation areas are clean and hygienic.
• Washing utensils and dishes and making sure they are stored appropriately
• Sorting, storing, and distributing ingredients
• Ensure quality control and food presentation as per standard company recipes
• Ensuring all portion controls are strictly adhered to following the chef’s practices
• Ensure prepare guests’ order in a time manner
• Monitors usage of equipment and utensils to prevent damage and to ensure the equipment are maintained regularly to prolong the life span
• Washing, peeling, chopping , cutting and cooking food stuffs and helping to prepare all food items listed on the menu
• Disposing of rubbish and disposing refuse on a regular basis
• Cleaning the food preparation equipment, floors and other kitchen tools or areas
• Perform miscellaneous job-related duties as assigned

Responsibilities:

• Welcoming and seating guests
• Taking food and beverage orders from guests
• Having knowledge of the general wine, beer, and alcoholic beverages the club serves
• Able to give suggestions based on customers' preference
• Always maintain a clean and tidy area
• Handling multiple tables and tasks in an efficient manner
• Transport is provided
• Assist in any ad-hoc tasks assigned

Requirements:

• Provide excellent customer service in a fast-paced environment
• Proactive, team player
• Exceptional interpersonal & communication skills
• Able to work night shift, weekends and holidays
• Approachable, with a professional appearance
• Have an eye for detail and understanding guests' needs

Responsibilities:

• Involved in the preparation of food and beverages
• Ensure that kitchen utensils and equipment are in good condition to operate
• Responsible for maintenance of cleanliness of kitchen and any ad-hoc duties assigned
• Ensure compliance with all health and safety regulations in a kitchen area
• Ensure that food can be prepared in a timely manner
• Ability to work in a fast-paced environment
• Ensure freshness of food items and discard expired/ spoilt items
• Observe food stock levels and place orders when necessary

Requirements:

• No experience required as on-the-job training will be provided
• Pleasant disposition and well-groomed
• At least a Certificate in Food & Beverage service
• Able to commit shift work, weekends and public holidays

What the role is

Reporting to the Community Architect Team, the candidate will be required to perform the following key tasks:

What you will be working on

1) Partnership and Engagement

• Partnership and Engagement Strategy

(a) Connect partnership and engagement plans with policy intent

(b) Situate partnership and engagement plans in operating context and manage risks

• Sense and Evaluate Impact

(a) Set indicators, identify suitable output and outcome indicators, and collect data

(b) Analyse data and evaluate effectiveness of engagement based on intended outcomes

• Design Engagements

(a) Design engagements that are aligned to objectives, using appropriate partnership and engagement strategies and techniques

(b) Design interventions to amplify and close the loop for engagements

• Stakeholder Engagement (including internal stakeholders)

(a) Identify and prioritise stakeholders based on issue/domain area

(b) Build and sustain relationships with stakeholders

• Mobilisation

Mobilise partners or community, including internal stakeholders, to co-create and co-deliver outcomes

2) Programme Evaluation

• Evaluation planning

Develop a robust evaluation plan at the start of a programme for the monitoring and execution of reviews for programmes/policies. The components of an evaluation plan include programme theory, indicators to reflect desired outcomes, data collection plans, and evaluation requirements

• Review Execution

Conduct reviews to assess the impact and value-for-money of a programme or project by applying evaluation methods, approaches, and tools. This includes reviewing programme outcomes and achievement of indicators, validating key assumptions and contributing factors, identifying process and policy gaps, and recommending solutions

• Evaluation Reporting and Follow-ups

Prepare, present, and follow through on the findings and recommendations from reviews in support of organisational decision making

3) Public Communications

• Marketing Communications Strategy

Develop marketing communications strategy and implementation plan tailored to specific audience profile to achieve desired outcomes

• Message Framing and Delivery

Craft and deliver messages in a manner that is aligned to communications strategy and objectives while considering different target audiences

• Outreach and Engagement (including internal communications)

Develop and implement engagement programmes to obtain buy-in from the public and internal stakeholders on policies

4) Service Delivery

• Customer Experience and Service Design

Understand different customer segments based on characteristics, behaviours and needs, and design services around customer journey and experience

• Customer Service and Case Management

Effectively deliver services, coordinate, and manage service cases, from the start of service requests to their resolution, including resolving service challenges and performing service recovery where needed

• Service Operations Planning and Management

Establish systems, processes and resources needed to deliver services effectively and efficiently.

• Service Tech Innovation and Application

Use technologies to automate and deliver day-to-day service operations and improve work efficiency

Location:

Near Paya Lebar MRT

Salary:

$3800 to $5000

What we are looking for

• Tertiary qualifications

• At least 2 to 3 years of experience in partner engagement, account/programme management, and data analytics including data mining

• Strong collaborator, yet able to work independently and articulate findings to management

• Good communicator of ideas and ability to think out of the box

• Initiative-taker, independent and able to rise to challenges and meet implementation deadlines effectively

• Good speaking, writing and critical thinking skills

• Those familiar with data visualisation tools will be an added advantage

Applicants without the required qualification but possess the relevant work experience are welcome to apply

The successful candidate will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure, subject to availability of permanent headcount

Reg No: 96C4864

EA License No: R22110839

Job Overview:
As an F&B Manager, you will be responsible for overseeing the daily operations of the restaurant, leading the service team, and ensuring a high standard of customer service. You will also collaborate closely with the management team to improve processes, maintain operational efficiency, and drive the overall success of the restaurant.

Responsibilities:

• Lead and supervise the service crew to ensure smooth daily operations
• Provide excellent and professional service to customers
• Make menu recommendations, including coffee and alcoholic beverages
• Ensure accuracy in handling customer orders through the POS system
• Oversee food preparation, serving times, and ensure prompt service
• Manage table setups, rotations, and assist during peak periods
• Handle customer feedback and resolve issues effectively
• Ensure adherence to food safety, hygiene standards, and compliance with regulations
• Assist with staff scheduling, training, and development
• Monitor inventory, place orders for supplies, and manage costs efficiently
• Collaborate with upper management to implement strategies for operational improvement
• Perform other management duties as assigned

Requirements:

• 1-2 years of experience in a supervisory or assistant managerial role in the F&B industry
• Strong leadership and communication skills
• A team player with a proactive and positive approach
• Ability to multitask and manage operations in a fast-paced environment
• Willingness to work shifts, weekends, and public holidays