Total 5 operations advisor job vacancies in F&B / Tourism / Hospitality category in CAA-Changi Airport Terminal 2

Operations Manager (Air & Sea)

Care-Way Hi-Tech Logistics (Pte.) Ltd.

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Our expanding freight forwarding company is seeking an experienced Operations Manager to lead our air and sea operations. This role requires extensive hands-on experience in both air and ocean freight sectors, with a focus on operational excellence and customer satisfaction.

Key Responsibilities

1. Manage and coordinate daily execution of air and sea shipments, including documentation, customs clearance, cargo handling, and build-up operations.

2. Ensure strict compliance with international trade requirements, regulations, and company policies.

3. Implement and monitor Operating Procedures and Service Level Agreements (SLAs) to ensure quality and efficiency.

4. Plan shipment movement to optimize cargo space utilization and export LCL consolidation.

5. Negotiate competitive rates and service terms with carriers, cargo agents, and approved vendors to maximize profitability.

6. Collaborate with head office, sales, and customer service teams to provide customer-centric solutions, develop trade lanes, and business networks.

7. Participate in joint sales calls and visit clients as needed.

8. Resolve escalated service issues promptly to maintain high customer service standards.

9. Develop and execute strategies, objectives, and metrics for operational excellence, aligning with the company's overall goals.

10.Prepare reports for senior management on department performance, project status, challenges, and opportunities for improvement.

11.Oversee procurement and capacity strategies across air and ocean logistics.

12.Accurately register job costings using internal freight systems for timely invoicing.

13.Lead and mentor a high-performing team.

14.Drive innovation and continuous improvement initiatives.

Key Accountabilities

• Oversee the overall performance of the operations department, ensuring the achievement of key performance indicators (KPIs) and key results areas (KRAs) while driving operational excellence.
• Safeguard the company's and customers' interests in all operational activities by leveraging expertise in trade compliance.
• Optimize budgets and resource allocation to maximize operational efficiency.

Ideal Candidate Profile

• Minimum 5 years of hands-on experience in both air and ocean freight operations
• Certified in Dangerous Goods handling and TradeNet declaration
• Relevant industry certifications (eg IATA, FIATA) preferred
• In-depth, practical knowledge of freight forwarding processes, including: Tariff management, Procurement strategies, Customs procedures and filings and International trade compliance
• Proven track record in leadership and team development
• Strong industry network, particularly with air and sea carriers at senior level
• Experience in creating and implementing OPs and SLAs
• Proficient with CCN platform, freight systems (Sysfreight preferred), and Microsoft Office suite
• Excellent communication, negotiation, and customer service skills
• Analytical mindset with a focus on process improvement and efficiency

What We Offer

• Competitive salary package with performance bonuses
• Career growth opportunities in a rapidly expanding company
• Opportunities to travel to overseas offices for work familiarization and cross-cultural experience
• Professional development and training programs
• Collaborative and innovative work environment

Candidates with strong potential but who may not fully meet all the qualifications for this Manager position may be considered for an Assistant Manager role.

To apply, please submit your resume and a cover letter detailing your relevant experience in both air and sea freight operations.

Only shortlisted candidates will be notified.

Industry/ Organization Type: Logistics/ Freight Forwarding

Position Title:               Logistics Executive (Airfreight & Seafreight Operations)

Working Location:           Changi Airfreight Centre

Working Hours:           Monday to Friday, 8.30 am – 6.18 pm

Salary Package:          Basic Salary + AWS + Variable Bonus

Duration:                Permanent

Key Responsibilities

• Handle local Customer's Airfreight and Seafreight enquiries.
• Handle overseas agents’ Airfreight and Seafreight enquiries.
• Handle and monitor 3rd party air and sea shipments.
• Get costs from airlines or overseas agents, analyze rates and provide airfreight and seafreight quotations to customers.
• Manage KPI reports, billing overviews for some VIP customers.
• Assist in RFQs from local customers and overseas agents.
• Perform telemarketing calls and join sales calls with managers or BD staff.
• Assist managers in business development in terms of preparing presentations, quotations, and proposals.

Job Description:

· Check and maintain daily/monthly work attendance records

· Update leave records

· Collate and maintain records for petty cash claims

· Printing, prepare simple documents and documentation

· Apply for training courses for staff

· Apply for airport pass/airside driving permit

· Monitor and maintain office supplies/equipment

· Liaise with suppliers/contractors for office equipment repair and maintenance when required

· Stock up & clean office mini-pantry area/fridge/coffee machine periodically

· Comply and support company's Quality, Environmental, Health and Safety (QEHS) Management system

· Any other administrative duties which may be assigned

Requirements:

· Minimum GCE ‘O’ Levels certification

· Proficient in using Microsoft Office (Excel & Word)

· Meticulous, On-task and willing to learn

Others:

· 5 Days work week

· Office location within Changi Airport

· Remuneration dependent on work experience and qualifications

· Information to be included in resume:

1. Job Title

2. Current and expected salary

3. Reason(s) for leaving

4. Notice Period (if applicable)

5. Recent Photograph

We regret that only shortlisted candidates will be notified.

Responsible for the Technical Department, providing leadership to existing technical team (consists of 1 technical supervisor and several technicians) by ensuring the entire plant laundry machinery, utilities equipment, premises and facilities are maintained at optimum level so that operations could carry out smoothly, efficiently and effectively.

KEY RESPONSIBILITIES

• To ensure all maintenance operations adhere to the applicable statutory legislations and regulation, also responsible for all the technical staff to work in a safe and healthy environment.
• To manage plant technical maintenance activities, technical staff planning, deployment and improve productivity of the technical operations.
• To ensure the life span of all equipment, system and structure can be prolonged with minimum disruption and operating costs.
• To prepare and manage annual technical operational budget
• To take charge of workplace safety & health
• To maintain ISO as well as bizSAFE certification
• To lead and supervise Procurement and Information Technology (IT)
• To take up projects or committees as and when assigned by the Management.

KEY REQUIREMENTS

• Degree / Diploma in relevant discipline such as in M&E, Industrial & System Engineering.
• Relevant working experience preferred.
• Good knowledge of Microsoft Office software.
• Able to work independently and results-orientated.
• Possess ability to lead and motivate a team include managing conflicts.

Club Executive (Club Operations & Human Resource), Changi Airport Recreation Club

Changi Airport Recreation Club was set up in 1990 as a club for staff members of the airport community and their families and friends. Located at Terminal 2, the Clubhouse provides recreational facilities and organises programmes and events.

You will be an employee of CARC. As Club Executive for Club Operations & HR, your key responsibilities include:

Club Operations

· Propose and source for cost-effective maintenance regimes or upgrading initiatives for Club facilities

· Report maintenance and facilities faults, propose and arrange for rectification or replacement plans to ensure no downtime in facilities and equipment offered to members

· Facility management & procurement/purchasing - obtain quotes & select vendors for cost- effective maintenance, including vendor management

· Ensure smooth running of Club facilities and equipment during large-scale events at the Club

Human Resource

· Plan for and organise the Club's key meetings (AGM, regular MC meetings)

· Help Club manager organise/coordinate Club-wide staff training

· Procurement of office supplies, office equipment and fittings, including monitoring stock-levels

· Maintain all staff entitlement and benefit records, e.g. leave, flexi-benefits

In addition, you will also be called upon to perform the following Standby Duties:

· Up to 3 working days per week on standby for Counter relief duties

· Up to one month per year on standby for Jackpot Ops relief duties

Requirements:

· Relevant work experience in Club Operations, Maintenance / Facility Management & Human Resource Management

· Minimum 3 years

· Proficient in Microsoft Office

· Shift duties including weekends and public holidays

Please email to [email protected]for application.