Total 2,691 procurement executive job vacancies in F&B / Tourism / Hospitality category in Singapore

• Manage Corporate and Retail Sales and Marketing (including handling Corporate enquiries, quotations and invoicing)
• Analyse market research and perform administrative duties of the Sales & Marketing department
• Disseminate this information throughout the company, and make recommendations to maintain a competitive and differentiated offering
• Formulate and implement publicity strategies and establishing and maintaining good media relations
• Liaise with media, public relations and advertising agencies
• Organise and handle events, launches and ceremonies
• Possess the ability to work independently with initiative, as you will be working without close guidance and expected to lead in marketing initiatives
• Responsible for handling customer feedback and to ensure that these are handled effectively and professionally

Key Responsibilities:

- Develop and implement comprehensive marketing strategies to promote events and initiatives.

- Oversee the content calendar and track relevant metrics to assess performance.

- Execute content across various channels, including but not limited to Instagram, Facebook, TikTok, eDM, and LinkedIn.

- Manage media relations by crafting compelling pitches for media outlets and Key Opinion Leaders (KOLs).

- Generate innovative ideas and contribute to creative proposals tailored to clients' objectives and requirements for events.

- Assist in coordinating media day launches and other promotional activities.

Job Qualifications:

- Minimum of 2+ years of experience in event management and marketing.

- A strong passion for social media and its evolving landscape.

- Ability to independently handle events or lead a team effectively.

- Proven track record of managing multiple initiatives and delivering results under tight deadlines.

- Excellent written and oral communication skills with strong attention to detail.

- Highly organized, with a hands-on approach to project coordination and execution.

- Proficiency in Adobe Software is a plus.

The Reservations Sales Executive is responsible for handling incoming calls from potential guests and travel agents, closing sales, and ensuring consistent revenue by effectively managing room bookings. This role involves providing booking recommendations, administering reservation requests, and ensuring accurate confirmation of all reservations.

Duties and Responsibilities:

• Effectively handle requests from guests, companies, travel agents via phone or emails while ensuring guest satisfaction.
• Convert as many of reservation requests into confirmed reservations, then carefully input the booking information into reservation system.
• Building package suitable to guest requests, making reservation of other service (visa, transfer, tickets, tours) based on guest’s booking/requests.
• Propose promotion programs/package for increase sales of rooms and revenue.
• Meet target on monthly revenue (on both averaged daily room rate and occupancy rate).
• Assists with all Front Desk duties such as processing room reservations, guest’s check-ins/check-outs, cancellations, payment etc.
• To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.
• To exercise effective listening to capture relevant information and provide a premium experience for the guest
• To liaise with all departments to ensure the best service is provided to our customers.
• To ensure that all work meets company standards and is according to training given; all function paperwork must be accurate and complete, including, guest preferences, booking supplements and payment details.
• To undertake general administration duties.
• To observe the Company’s rules and procedures and carry out any reasonable request made by their Manager, Supervisor or the Duty Manager.
• Undertake any other duties as dictated by the Hotel’s Management from time to time

Requirements:

• Min 1 year of relevant experience
• Familiar with Opera system

Report to Head of Operations

• Assist in the renovation works of new and existing stores.
• Plan routine service schedule and manage ad-hoc servicing and repairs for all business units (F&B outlets and cinema)
• Strategize and manage servicing and maintenance budget for optimum efficiency
• Develop and manage preventive maintenance so as to maximize lifespan of assets and equipment
• Guide team of technicians to service and upkeep equipment and to meet operational needs
• Call for and review service contracts, tenders, quotations and renewals
• Assist in new outlet set-up including sourcing of equipment
• Arrange regular maintenance work with servicing or pest control vendors
• Prepare weekly reports
• Any other duties as assigned by the Management

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 3 years of previous experience in serving in restaurant

. Must be able to work night shift or split shift
. Must be able to work extra hours or weekend if needed

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description

• Manages group room/F&B events enquiries and related functions, dealing from receipt

of request to contracting and payment.

• Liaise with in-house departments for a quick and smooth execution and conversion of

group business. Maintains ownership of group blocks, including pickup numbers,

reservation methods, billing, and proper treatment of VIP guests.

• Manages site inspections, organizing visits, room allocation, inspection of rooms and

coordinates all departments to execute a perfect showcase of the hotel, providing

accurate information on visitors

• To conduct 5 room/F&B events sales calls daily and 3 room/F&B events sales activities

• To identify and develop new potential accounts (to prospect at least 2 new accounts

per week).

• Develop sales plans to generate business from identified markets/accounts.

• Determine corporate account needs and initiate sales activities of each assigned

market/account to enable future bookings.

• Management and growth of corporate accounts by tracking individual transient, group

and catering production goals.

• Gather market intelligence: new product ideas, competition activities, new customer

trends and performance.

• Be actively involved in ensuring prompt follow-up on incoming phone calls, site

inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all

sales/operational documents and adhering to the standards set by the department in

execution and filing of all said documents.

• Managing DayAway and other platforms if required.

• Perform any other duties assigned by owner according to changing business, economic,

customer needs or restructure within Sales & Marketing Department (Corporate,

Rooms & F&B).

• Any other duties or responsibilities as assigned by Management.

• Managing DayAway, TagVenue and other platforms if required.

• Create partnerships with other platforms that may benefit the group for events.

• Creating Event Orders, Contracts and Updating the Event Tracker on a monthly basis

stating Revenue & Cost of each Event.

• For groups more than 10pax dining at the restaurants (both private & company

• groups), arrange a courtesy call to welcome the guest and inquire about their event

type, as well if they need anything else for us to ensure their experience is a

memorable one.

• Organize each Hotel Dropbox Folder to have all necessary materials for event sales

• -Along with Operations/Events Manager, discuss and create Event Package Pricing Tier

Strategy for business continuity.

• Opportunities for Professional Development
• Good Company Benefits
• 5.25 Working Days / Office Hours

As a Executive Building & Facilities Management, you will be responsible for the following duties:

• Facility Maintenance & Operations: Oversee and maintain company facilities, ensuring high standards of upkeep, safety, and functionality for an optimal work environment. Supervise all maintenance and administrative activities, including site inspections, employee support, and facility enhancements.
• Project & Contract Management: Plan, monitor, and execute all repair, maintenance, and renovation projects from cost estimation to documentation. Handle vendor sourcing, contract negotiations, and ensure quality service delivery within budget.
• Health & Safety Compliance: Implement and manage EHS (Environment, Health & Safety) protocols. Regularly review policies on fire safety, health, risk, and disaster recovery to meet compliance and operational efficiency.
• Budget & Resource Management: Prepare, track, and manage facility budgets, aiming for cost-effective resource use. Monitor expenses, contract invoicing, and manage cost-saving initiatives.
• Staff Supervision: Lead and train the Building and Facilities team, ensuring efficient staffing, performance management, and adherence to operational standards.
• Emergency Preparedness: Conduct fire drills and tabletop exercises; ensure security and respond promptly to alarms and facility issues.
• Liaison & Documentation: Represent the company with regulatory bodies, oversee necessary certifications and permits, and maintain comprehensive records for all facilities.

Requirement:

• Minimum 5 years as executive/senior executive/supervisory role in related field
• Diploma or Bachelor's degree in Facilities Engineering or related qualifications such as facilities, project management, business management or construction management

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email

Email Address: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 3 years of previous experience in serving in restaurant

· Must be able to work night shift or split shift
. Must be able to work extra hours or weekend if needed.

Position Summary:

We are looking for a skilled Data Analytics and Visualization Specialist to perform data analysis, create insightful visualizations, and manage data workflows using Tableau, Databricks, and AWS. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and a passion for turning data into actionable insights.

Role and Responsibilities

• Develop, implement, and maintain data analytics solutions using Tableau, Databricks, and AWS.

• Create and manage interactive dashboards and reports to visualize complex data sets.

• Collaborate with cross-functional teams to understand data requirements and deliver solutions that meet business needs.

• Perform data extraction, transformation, and loading (ETL) processes to ensure data integrity and accuracy.

• Conduct exploratory data analysis to identify trends, patterns, and insights.

• Optimize data workflows and processes for efficiency and scalability.

• Provide training and support to team members on data tools and best practices.

• Stay up-to-date with the latest trends and technologies in data analytics and visualization.

• Build robust and reproducible data ingest pipelines to collect, clean, harmonise, normalise, and consolidate data sources.

Requirements / Qualifications:

• Bachelor in Data Science, Computer Science, Information Technology, or a related field.

• 2 - 3years of experience in the relevant field

• No experience is also welcome, on job training provided!

• Proven experience in data analytics and visualization using Tableau, Databricks, Sagemaker and AWS.

• Strong proficiency in SQL and data manipulation languages.

• Experience with ETL processes and data pipeline development.

• Excellent analytical and problem-solving skills.

• Strong communication and collaboration skills, with the ability to convey complex data insights to non-technical stakeholders.

• Ability to work independently and manage multiple projects simultaneously.

• Familiarity with healthcare data and regulations is a plus.

• Skilled in data acquisition and management with proficiency in data ingestion, storage, processing, and analysis using relational and non-relational databases and cloud-based data platforms.

Preferred Skills:

• Experience with Python or R for data analysis.

• Knowledge of machine learning techniques and tools.

• Ability to design and implement data models and data architecture.

• Certification in Tableau, Databricks, Sagemaker or AWS is a plus.

• Good interpersonal skills, a detail-oriented & flexible person who can work across different areas within the team.

• Experience in cloud -based data platform.

• An understanding of finance data is a plus.

Job Description:
Are you a hospitality professional with a passion for delivering exceptional experiences? Our client is is a renowned restaurant bar & and bistro, known for their culinary artistry, refined service, and welcoming ambiance. Seeking F&B individual to fulfil the roles with opportunities for growth and career advancement.

Responsibilities:
- Provide excellent customer service
- Assist in the planning and execution of daily operations
- Maintain high standards of quality control, hygiene, and cleanliness
- Manage inventory and stock control, ensuring adequate supplies are available at all times
- Handle customer inquiries, feedback, and complaints
- Perform order taking and cashiering duties accurately
- Demonstrate strong time management and multitasking skills to ensure smooth operations
- Exhibit effective communication skills
- Display strong problem-solving skills to address any issues that may arise

Requirements:
- N levels (Singaporeans) or Bachelor's degree in Hospitality / Tourism / F&B Management or a related (Work Pass Holders)
- No experience required
- Strong customer service skills with a focus on customer satisfaction
- Excellent time management and organizational skills
- Effective communication skills, both verbal and written
- Ability to multitask and work well under pressure
- Demonstrated leadership abilities and the ability to work as part of a team
- Strong problem-solving skills and attention to detail

Other Information:

• Competitive compensation and benefits package
• Career growth opportunities in a high-end hospitality environment
• A supportive and positive work culture focused on teamwork and excellence
• Continuous training on luxury service standards and the latest hospitality trends

You hereby acknowledge and provide your consent for the utilization of your personal data for the explicit purpose of recruitment and job placement with this job application.
www.communalconnections.com, EA 22C0941

Are you passionate about the F&B industry with a culinary background and hands-on cooking skills? Join our client's growing team, where they are dedicated to delivering high-quality, delicious halal meals to the customers. Our client is also a CSR enterprise that gives back to the society and the needy. We're looking for a motivated F&B Management Trainee to support our operations and learn the ins and outs of running a successful food kiosk.

Job Responsibilities:

• Food Preparation and Cooking: Prepare and cook menu items following our halal standards and quality guidelines.
• Counter Service Management: Oversee customer service at the counter, ensuring efficient, friendly, and prompt service.
• Inventory Control: Assist with stock checks and inventory management, ensuring all ingredients and supplies are available.
• Hygiene and Safety Compliance: Maintain high standards of hygiene, cleanliness, and food safety.
• Training and Development: Work closely with senior staff to develop the skills needed for a successful F&B career, with potential for future leadership roles.

Requirements:

• Certification in Culinary Arts, F&B Management, or related field preferred.
• Previous experience in cooking or kitchen operations preferred.
• Excellent customer service skills, with a friendly and professional demeanor.
• Strong organizational skills, ability to multitask, and a keen eye for detail.
• Willingness to learn and grow in a dynamic, fast-paced environment.

Benefits:

• Competitive salary with growth opportunities.
• Hands-on training and mentorship from experienced professionals.
• Opportunities for career advancement within the company.
• Staff meals provided.

You hereby acknowledge and provide your consent for the utilization of your personal data for the explicit purpose of recruitment and job placement with this job application.
We regret to inform that only shortlisted candidates would be notified.
​​​​​​​EA License: 22C0941 (Communal Connections Pte Ltd)

• Newly created position to assist/support CEO in drafting, review and management of various commercial contracts.

• Support management and other internal stakeholders with risk analysis and mitigation actions, including counterproposals or contract amendments.

• Research and provide accurate and timely advice to CEO pertaining to commercial/personal contracts

• Communicate with internal stakeholders for contract queries/clarifications during contract executions as well as external stakeholders (clients/contractors) on contractual questions and queries.

• Assist to manage overall contract administration and maintenance of commercial/contractual agreements and filing

• Other ad-hoc administrative or related duties as assigned

Requirements:

• Diploma/Degree in Business/Legal Studies or related field preferred

• At least 3 years of experience with business agreements/contract management (reviewing, developing, negotiating and executing)

• Knowledge and experience in reviewing business agreements

• A legal background, paralegal experiences or contract knowledge acquired from a previous experience will be an added advantage.

• Curious, with an interest in understanding and finding solutions to contractual issues / challenges

• Analytical, detail oriented and meticulous

• Pro-active, independent and “Can Do” attitude

• Strong prioritization and time management skills, and ability to manage concurrent projects and meet deadlines

• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and comfortable to work in a loosely structured environment

• Office location: Near Tiong Bahru/Redhill | Mon – Fri: 9:30am to 6:30pm

• Candidates available on short notice preferred

We invite qualified and Interested candidates to send in your resume (in MS Word Format) to [email protected]. Please indicate the position you are applying in your email subject.

We regret to inform that only shortlisted candidates will be notified.

EA License: 90C3627

EA Reg No: R1108020

Job Description:

• Manage work processes and workflow to make sure operational efficiency
• Planning doctors' roster and coordinating doctor's leave to ensure adequate medical manpower at all times
• Identify training needs and sraw up individual learning plans for the staff
• Assist in drawing up department workplans and budgeting exercises
• Assist in handling patients' feedback and investigations
• Any ad-hoc duties as per assigned

Requirements:

• Bachelor Degree in Business Administration, Project Management or equivalent
• Minimum 2-3 years experience in operations and administrative work

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click Apply Now button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams. **

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

We're looking for a Executive Chef with a minimum of 10 years of experience

· Prepare food for all customers according to procedures and our service standard.

· Create new dish and menu for some special VIP customer.

· Lead the kitchen team in product innovation, product planning, and menu design

· Managing food purchasing and storage

· Ability to handle the food production processes from beginning to end.

· Make sure the end product and the cooking process conform to procedures and standard.

· Purchasing fresh seafood daily for weekly special dish.

· Prepare the appropriate amount of food according to daily food chart

· Assist in training of new staffs.

· At least 10-15 years of experience working in the kitchen

· Must have good working attitude

· Ability to innovate and create new menu

· Ability to work effectively as a team

· Willing to go the extra mile for the business

Liberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road to source for a Front Office Executive. The role will see you warmly welcome and register guests, provide attentive service, handle check-ins and check-outs, and address any challenges guests may experience during their stay.

Responsibilities:

• Completing the guest registration process by accurately inputting and retrieving information, confirming guest details, and room rates.
• Working closely with team members to achieve departmental goals.
• Introducing loyalty programs to new guests and ensuring benefits for current members are applied.
• Guiding guests to their rooms, delivering room keys, and offering tokens of appreciation.
• Accurately managing guest accounts, including room and service charges.
• Assisting with various payment types, including vouchers and traveler’s checks.
• Greeting guests with warmth, responding to inquiries about hotel amenities and events.
• Addressing special guest requests or forwarding them to appropriate team members.
• Handling phone and email inquiries, noting special requirements and communicating them with the team.
• Retrieving and delivering guest messages, mail, and other items as needed.
• Recording and resolving guest complaints promptly and diplomatically.
• Staying composed during high-activity periods and emergencies, applying sound judgment.
• Participating in training to enhance service standards and develop team skills.
• Contributing ideas for service improvements, showing creativity in enhancing guest and team experiences.
• Ensuring personalized service for VIPs and collaborating with Sales and Reservations for corporate guests.
• Facilitating efficient check-outs, verifying account details for accuracy.
• Participating in daily briefings, shift handovers, and reviewing the logbook.
• Completing daily front desk tasks, including checklists, credit checks, and online backups.
• Following hotel pricing strategies, offering value-based rates, and maintaining rate integrity.
• Promoting room upgrades to drive revenue while providing value for guests.

Qualifications:

• Previous experience of 1-2 years in a similar role is preferred.
• Proficiency in utilising Hotel Front Office Software such as Opera
• Excellent interpersonal skills and the ability to manage internal and external guest interactions with tact and diplomacy.
• Ability to work under pressure, especially during high-activity periods.

Job Description:
We are looking for a passionate and creative Brand Executive to join our team. The ideal candidate will be responsible for developing and executing digital marketing strategies to increase our online presence, engage our audience, and drive sales growth. If you have a knack for storytelling, a keen eye for design, and a deep understanding of digital trends, we want you on our team!

Key Responsibilities:

• Develop, implement, and manage digital marketing campaigns across various channels, including social media, email, SEO, and paid advertising.
• Create engaging and relevant content for social media platforms, website, and email newsletters.
• Monitor and analyze the performance of digital marketing campaigns, providing insights and recommendations for improvement.
• Manage the company's social media accounts, including content creation, scheduling, and community engagement.
• Collaborate with the design team to create visually appealing graphics and videos.
• Conduct market research to identify trends and opportunities for growth.
• Stay updated with the latest digital marketing trends and best practices.
• Coordinate with external vendors and agencies as needed.

Requirements:

• Min Diploma in Marketing, Communications, or related field.
• At least 1 year of relevant experience in marketing.
• Proficient in using social media platforms (Facebook, Instagram, LinkedIn, etc.) and digital marketing tools
• Excellent written and verbal communication skills.
• Creative mindset with a strong attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of graphic design software (Adobe Creative Suite, Canva) is a plus.

Interested applicants, you may either apply via here or sent an email at [email protected].

At present, we do not require assistance from recruitment agencies. All applications should be submitted directly by candidates.

ENGIE Services Singapore is a leading provider of Integrated Facilities Management solutions (IFM), property management, operations and maintenance, specialized rail engineering works, sustainable solutions and FM Consultancy services. With strong presence in various counties across South East Asia, we operate across mission-critical industries - aviation, transportation, healthcare, education, government and commercial.

ENGIE understands the integrated role of facility management and the value of it can be expanded beyond the traditional approach. As a total FM, specialized engineering and sustainable real estate solutions service provider, ENGIE offers a comprehensive range of technical, digital and support services customisable to best suit your unique needs.

The primary responsibility of this role is to manage both tenant relations and event space operations effectively, ensuring a seamless experience for tenants and event clients. The ideal candidate will serve as a point of contact for addressing tenants’ concerns, lease administration, and event space coordination.

Leasing/Tenant Management Responsibilities:

• Tenant Communication: Serve as the primary point of contact for tenants, to address concerns, maintenance requests, and provide timely updates. Foster positive relationships with tenants to enhance retention.
• Lease Administration: Prepare, review, and execute lease agreements, ensuring compliance with company policies, local regulations, and legal requirements.
• Lease Renewals: Manage the lease renewal process, including communicating with tenants, coordinating renewals, and ensuring that all paperwork is completed accurately and on time.
• Lease Record Keeping: Maintain detailed, accurate records of all active leases, including documentation related to tenant agreements, terms, rent schedules, and other important details.
• Financial Coordination: Work closely with Finance to ensure the accuracy of rent payments, deposits, and any other financial obligations outlined in lease agreements.
• Tenant Onboarding: Oversee tenant onboarding processes, including conducting move-in orientations and ensuring all lease agreements and necessary documentation are in place.
• Policy Communication: Ensure tenants are informed about property policies, procedures, and any relevant updates. Respond to enquiries regarding building rules and operational guidelines.
• Issue Resolution: Coordinate with maintenance and operations teams to address tenant issues such as repairs or complaints.
• Tenant Satisfaction: Conduct regular tenant surveys and feedback sessions to identify areas for improvement.

Event Space Coordination Responsibilities:

• Event Enquiries: Act as the point of contact for potential hirers seeking to book event spaces, addressing all enquiries in a professional and timely manner.
• Event Space Guidance: Provide detailed information on the usage of event spaces, including terms and conditions, ensuring the hirer understands the proper use and booking procedures.
• Venue Handover/Takeover: Be present for the handover and takeover of event spaces to ensure proper setup, adherence to policies, and client satisfaction.
• Booking Management: Administer the standard operating procedure (SOP) for the event spaces, ensuring the efficient use of resources and preventing double-booking. Oversee the electronic booking system for event spaces and shared meeting rooms.
• Event Support: Assist with the coordination of logistics and any special requests related to the event spaces, ensuring seamless execution of events from start to finish.

Requirements:

• Minimum Diploma in Estate Management, Events Management, Marketing or equivalent.
• 3 - 5 years of related experience in real estate/event space coordination or similar capacity.
• Possess excellent interpersonal with good command of spoken and written English.
• Ability to multi-task effectively and work in a fast-paced environment independently.
• Possess positive work attitude, drive and resilience to meet job challenges.
• Experience in M&E knowledge will be an added advantage.

Liberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road to source for a Reservations Executive. The role is responsible for ensuring smooth and efficient operations within the Reservations department, aimed at delivering exceptional guest service and maximizing room revenue to meet and exceed revenue goals.

Responsibilities:

• Processing and updating reservations accurately and promptly.
• Managing guest requests, billing instructions, and reservation details in the system.
• Maintaining accuracy in capturing guest preferences and reservation details.
• Conducting quality control checks on daily reservations.
• Following up on no-shows and late cancellations from the previous day, applying charges as needed.
• Monitoring loyalty program redemptions and taking appropriate actions.
• Ensuring successful virtual credit card transactions and resolving any issues.
• Reviewing reservations for upcoming arrivals and processing deposit payments.
• Responding to email and phone inquiries promptly.
• Maintaining a strong knowledge of hotel products and services.
• Creating special rate codes and supporting group bookings and packages.
• Processing group rooming lists and managing group block cutoffs per contract terms.
• Handling approvals and documentation for waiver requests related to no-show or late cancellation charges.
• Ensuring accurate filing of records and managing billing documentation.
• Supporting exceptional guest service delivery by collaborating with stakeholders.
• Identifying upselling opportunities to maximize revenue.
• Liaising with the sales team to follow up on new accounts and group business.
• Protecting rate integrity for contracted accounts and coordinating rate information requests.
• Submitting timely reports and maintaining proper document organization.
• Adhering to all company policies and standards for reservations procedures and systems.

Qualifications:

• At least 2 years of relevant experience in a similar role with a large 5-star hotel chain.
• A relevant diploma or degree in business or a related field.
• A passion for delivering an outstanding guest experience.
• Accountability and a positive approach to seeking performance improvements.
• A focus on driving the hotel’s success.
• A proactive, confident, and reliable attitude.
• Commitment to personal growth and team development.
• Flexibility to adapt to changing business needs.
• Strong teamwork skills to collaborate effectively with various stakeholders.
• A disciplined approach to ensure tasks are completed promptly.

• Assist in reviewing and verifying GST compliance (billing related only) and accuracy.
• Follow up with customers on overdue payments and outstanding ensure consistency.
• Initiate and request for updates to customer master data
• Address and resolve queries from internal customers & external customers
• Monitor and execute month end closing tasks, including the review of provisions for doubtful debts, checking cost centers expenses for potential wrong postings, etc.
• Review and approve balance sheet schedules, ensuring long-standing items are followed up and resolved.
• Review and approve journal entries to ensure accuracy and compliance with accounting standards.
• Other ad-hoc duties assigned from time to time.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Assist in reviewing and verifying GST compliance (billing related only) and accuracy.
• Follow up with customers on overdue payments and outstanding ensure consistency.
• Initiate and request for updates to customer master data
• Address and resolve queries from internal customers & external customers
• Monitor and execute month end closing tasks, including the review of provisions for doubtful debts, checking cost centers expenses for potential wrong postings, etc.
• Review and approve balance sheet schedules, ensuring long-standing items are followed up and resolved.
• Review and approve journal entries to ensure accuracy and compliance with accounting standards.
• Other ad-hoc duties assigned from time to time.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 25 properties across Singapore and New York.

We are currently looking for a self-motivated individual with an outgoing personality and passion in customer service, to take on the role of Guest Experience Executive

Your Main Job Scope:

- Build and enhance the Heritage brand with your bright and happy personality so as to attract new tenants and retain existing ones.

- (After proper training) Take charge of a sector and move between buildings to handle check-ins and check-outs - you must be fit and like being on the go! You can clock as many as 30k steps in a day!

- Develop and maintain positive relations with guests via regular and proactive communication. You will be expected to ask guests to provide you written feedback on your performance.

- Provide feedback on our self check-in system and work with vendors when there are updates.

- Manage guest complaints and work to resolve them or provide feedback to Management

- Report room issues in a timely manner - you will work with our in-house technicians or outside vendors to address building maintenance concerns.

- Coordinate with guests for their weekly housekeeping

- Regularly inspect rooms (during housekeeping days) and common areas to ensure a high level of maintenance and proactively highlight issues that need to be addressed

- Analyze current SOPs and make recommendations to the Management to improve operating efficiency

- Manage supplies like paper goods and cleaning products

- Work with external vendors like laundry service providers to ensure operations are not disrupted

Requirements and Qualifications:

- At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)

- At least 1 year of experience in Hospitality work

- Shift Work, Off on Weekday or Weekend.

- 1-2 years of property management experience preferred.

- Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.

- Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.

- Strong verbal and written communication skills.

- Strong interpersonal skills.

- High levels of integrity

- Ability to work independently and as a productive member of a team.

- Ability to work under pressure and meet deadlines.

- Willing to work on 6-day work week, weekend duties, work on public holiday and answer texts (eg guests complaints and enquiries) outside of normal office hours.

Key Responsibilities

1. Marketing

· Develop and execute strategies to position and enhance SCDT’s branding.

· Create comprehensive marketing plans, including advertising, promotions, and strategic initiatives to boost awareness, audience engagement, and student enrolment for SCDT’s programmes.

· Drive marketing efforts for membership, sponsorship, partnerships, and fundraising activities.

2. Programmes & Engagement

· Support the smooth planning and implementation of SCDT’s programmes;

· Implement targeted marketing strategies to build awareness of SCDT’s offerings;

· Engage donors, members, and patrons through programme-related activities;

· Work towards achieving key performance indicators (KPIs); and

· Foster strong relationships with all stakeholders.

3. Communication

· Develop press releases and liaise with media for effective coverage;

· Communicate with stakeholders through media channels to boost awareness of SCDT and its initiatives;

· Manage SCDT’s website and digital presence; and

· Assist in collection and respond to feedback and inquiries for continuous improvement.

4. Operations

· Provide support to SCDT’s daily operations when required.

Other Duties / Tasks

· Prepare and submit marketing workplan/budget for each fiscal year;

· Manage marketing and engagement initiatives within budget and effectiveness;

· Handle administrative tasks with follow-up as needed;

· Oversee the production of marketing materials such as newsletters, brochures, posters, and banners; and

· Any other tasks assigned by SCDT.

Qualifications:

· Diploma in Marketing / Business / Communication

· At least 2 years’ experience in marketing. Some experience in events management is a plus.

· Proficiency in English and Mandarin (spoken and written) due to operation needs.

· Strong interpersonal and communication skills.

· Customer-focused, service-oriented, and able to work independently

· Able to use graphic design software (e.g., Adobe Creative Suite), videography and Photography

Benefits:

· Full-time, 5 days work (inclusive of weekends due to operational needs)

· Office hours: 9 - 6 pm (to be shifted due to operational needs)

· Collaborative work culture

· Medical and Insurance Coverage

· Bonus

· 14 days of annual leave

The Reservations Sales Executive is responsible for handling incoming calls from potential guests and travel agents, closing sales, and ensuring consistent revenue by effectively managing room bookings. This role involves providing booking recommendations, administering reservation requests, and ensuring accurate confirmation of all reservations.

Duties and Responsibilities:

• Effectively handle requests from guests, companies, travel agents via phone or emails while ensuring guest satisfaction.
• Convert as many of reservation requests into confirmed reservations, then carefully input the booking information into reservation system.
• Building package suitable to guest requests, making reservation of other service (visa, transfer, tickets, tours) based on guest’s booking/requests.
• Propose promotion programs/package for increase sales of rooms and revenue.
• Meet target on monthly revenue (on both averaged daily room rate and occupancy rate).
• Assists with all Front Desk duties such as processing room reservations, guest’s check-ins/check-outs, cancellations, payment etc.
• To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.
• To exercise effective listening to capture relevant information and provide a premium experience for the guest
• To liaise with all departments to ensure the best service is provided to our customers.
• To ensure that all work meets company standards and is according to training given; all function paperwork must be accurate and complete, including, guest preferences, booking supplements and payment details.
• To undertake general administration duties.
• To observe the Company’s rules and procedures and carry out any reasonable request made by their Manager, Supervisor or the Duty Manager.
• Undertake any other duties as dictated by the Hotel’s Management from time to time

Requirements:

• Min 1-2 years of relevant experience
• Familiar in Opera system

The F&B executive learns the roles of Sandwich Artist and Shift Leader, supervises restaurant staff and daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. Maintains standards of restaurant safety and security. Exceptional guest service is a major component of this position.

Tasks and responsibilities:

-Performs all tasks and responsibilities of a Shift Manager

-Supervises food preparation to ensure that food safety and operations standards are maintained.

-Coordinates and supervises staff so that standards of cleanliness are maintained as outlined in the SUBWAY® Operations Manual.

-Manages a staff of approximately 5 to 7 in a team. Assigns, oversees and evaluates work.

-Performs paperwork duties and assists with product orders and inventory.

-Assists with planning of special events and promotions.

-Completes University of SUBWAY® courses as directed.

-Conduct interviews and appraisal of the team

Prerequisites:

-Education: Degree or Diploma

-Experience & skills: Experience in restaurant operations, preferably with supervisory experience. Requires excellent communication skills, ability to deal with all levels of team members. Computer knowledge is desirable.

-Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

Must be able to work on any shift, weekends and Public Holidays. To be contactable via HP anytime during restaurants' opening hours.

· Open the store to start a day and/ or to close the store at end of day.

· Food preparation

· Serve customer

· Cashiering for both walk-in and delivery customers

· Cleaning job such as sweeping and moping floor, washing, clearing trash bins.

· Paperwork for operational requirements

· Handle delivery refund / customer feedback

· Train new staff in all tasks required

· Stock take and online inventory

· Packing when stocks arrive

· Monthly store evaluation handling – must achieve 85 marks and above

· Promotions handling

· Weekly Sales transmission

· Trouble shoot variances in weekly reports

· Maintain food cost at the optimise level

· Achieve sales target by upselling and good customer service

· Attend HQ training, company meeting, minute taking

· Attend online course to uphold high standard of qualification