The Assistant Restaurant Manager is an important member of the restaurant management team. He is mainly responsible for assisting the Restaurant Manager in the management and supervision of the daily operations of the restaurant, ensuring that the restaurant provides high-quality service and food, and achieves business goals. The specific job responsibilities of a Chinese restaurant deputy manager usually include the following aspects:
1. Assist in restaurant operation and management
Assist the restaurant manager in formulating and executing restaurant operation plans to ensure smooth daily operations of the restaurant, including staffing arrangements, kitchen and front-of-house coordination, etc.
In the absence of the restaurant manager, the deputy manager needs to be independently responsible for the operation and management of the restaurant and handle daily affairs.
2. Employee management and training
Assist in recruiting, training and assessing restaurant service staff to ensure team members have good service skills and catering knowledge.
Manage and schedule service staff's working hours and schedules to ensure that there are enough staff to provide service during peak periods in the restaurant.
Supervise employees' work performance and provide necessary guidance and feedback to help them improve work efficiency and service quality.
3. Customer service and complaint handling
Ensure that the restaurant provides high standards of customer service, responds to customer needs in a timely manner, handles customer complaints and suggestions, and improves customer satisfaction.
Build good relationships with customers to understand their needs and ensure they have a pleasant dining experience.
4. Restaurant operating cost control
Assist the restaurant manager in formulating the restaurant budget and ensure that all costs are controlled within the budget, including ingredient procurement, employee compensation, restaurant operating expenses, etc.
Manage ingredient inventory to ensure reasonable inventory levels and avoid ingredient waste and shortages.
5. Ensure restaurant hygiene and safety
Ensure that the restaurant complies with health and safety regulations and regularly inspect the cleanliness and safety of the restaurant environment, kitchen facilities, and dining areas.
Ensure employees adhere to food safety and sanitation practices when handling and storing food.
6. Supervise restaurant service quality
Monitor service processes within the restaurant to ensure all employees provide service in accordance with restaurant standards.
Observe customer feedback to ensure restaurant service quality meets standards and improve customer experience.
7. Restaurant marketing and promotion
Assist with restaurant marketing and promotions to attract new customers and retain the loyalty of existing customers.
According to the restaurant's business objectives, assist in formulating promotional strategies to increase restaurant sales.
8. Daily administrative work
Responsible for daily administrative work, including financial reports, employee attendance, menu updates, inventory management, etc.
Coordinate the work between various departments to ensure the smooth progress of all restaurant affairs.
9. Supplier and external communication
Assist the restaurant manager to communicate with suppliers to ensure that ingredients, equipment, supplies, etc. are in place in a timely manner.
Maintain good relationships with external partners (such as delivery companies) to ensure smooth external services.
10. Oversee restaurant marketing activities
Assist restaurant managers in the planning and execution of activities, such as festive menus, group purchase discounts and other marketing activities, to increase the exposure and popularity of the restaurant.
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