Total 11 qa manager job vacancies in F&B / Tourism / Hospitality category in lta smo main

[What the role is]
ASSISTANT/DEPUTY MANAGER, TRANSIT FRAMEWORK & DATA ANALYTICS

[What you will be working on]

We seek an individual with interest for public transport ticketing and would thrive in a dynamic environment. You will participate in shaping the ticketing services roadmap, long-term ticketing policy and strategy through engagement with internal and external stakeholders. As part of our team, you will review and develop transit framework with a focus on customer-centricity, financial sustainability and cost effectiveness of public transport ticketing.

[What we are looking for]
• Tertiary qualification in any discipline
• Minimum 3 years of work experience in project management/policy
• Meticulous with an eye for details with good analytical and interpersonal
skills
• Able to conceptualise, articulate and operationalise policies and initiatives
• Highly adaptable, independent, positive team player and able to multi-task
in a fast-paced environment

[What the role is]

MANAGER / DEPUTY MANAGER, IT SYSTEMS (TEST & QUALITY ASSURANCE)

[What you will be working on]

To align with the Digital Government Blueprint’s vision of “Digital to the Core, and Serves with Heart”, LTA is embarking on a digital transformation journey by harnessing new technologies to drive broader efforts to revamp the digital platform, develop and integrate enterprise-wide IT systems. We envision to leverage cloud services such as government commercial cloud infrastructure for enhanced business agility and build stakeholder-centric services that cater to businesses’ needs.
You will be responsible for quality assurance through carefully curated testing standards, methodologies and automations for the development of applications across legacy and new systems for the transformation and modernisation of applications.
You will be involved in:
•Collaborating with business analysts, technical architects, application and integration leads, frontend and backend development teams to understand the requirements, identify key areas of testing required across application, infrastructure and security domains and implement testing activities to address the testing needs of these areas
•Defining overall testing strategy to ensure that IT systems meet required quality standards. This includes test frameworks, test methodologies, test planning, test team management, test execution, test automation, stakeholder communication etc.
•Developing test plans, test scenarios, test scripts, test conditions, test data and test cases with expected results for tests such as integration, interfaces, user story acceptance, regression, smoke, system, performance, deployment and user acceptance tests.
•Managing all aspects of the testing efforts, including plans, interdependencies, schedule and tools etc. required
•Creating and building high quality, maintainable, and performant code for automated test cases identified and the frameworks to execute and report them
•Ensuring that defect tracking (identification, fixing, re-testing) is properly addressed and all testing results are easily accessible and understandable.
•Reviewing test results to ensure that they meet the acceptance criteria, work with development team to resolve any issues that arise out of the testing process and report the test status to stakeholders involved

[What we are looking for]

•Tertiary qualification in Computer Science/Engineering or any relevant qualification with at least 5 years’ IT experience in IT systems delivery and testing
•Experience in software engineering / enterprise architecture across multiple products, systems and platforms coupled with strong business acumen experience in solutions design and enterprise architecture delivering IT solutions for both legacy and modern applications
•Strong understanding of testing concepts and how testing fits in with the overall project life cycle. Ability to develop and manage all aspects of the testing effort.
•Knowledge of the continuous integration environment with automated testing components implemented
•Knowledge in IT automation tools IT infrastructure and applications and automated testing concepts for web development
•Ability to review project deliverables for completeness, quality, and compliance with established project standards.
•Able to document and follow detailed instructions within test scripts as well as defects tracking documents (i.e., steps to recreate the problem)
•Ability to document and communicate the status of testing progress against plans, taking corrective action as necessary
•Ability to define, implement, and maintain project process guidance related to testing
•Ability to consult with and develop technical resources for methods, procedures, and standards to use during testing

[What the role is]
Deputy Manager / Manager, Collections, Receivables and Refunds (1-YR TEMP)

[What you will be working on]
You will be part of a dynamic team in charge of managing system enhancements and upgrades, such as Govt Commercial Cloud migration (GCC) for a financial collections system. Your role would require you to utilise a combination of financial, stakeholders management and project management skillsets to complete these tasks assigned on a timely basis. You will play a pivotal role in bridging the gap between business requirements and technical solution without compromising the existing functionalities of the financial system.

Your responsibilities include:
• Manage all project activities pertaining to system enhancements and upgrades (e.g. GCC migration) to ensure consultants’ delivery are per planned timeline and any slippage are identified and mitigated at the onset for resolution.
• Identify and assess the impact of the Business Systems’ project development and requirements on the GCC migration track for alignment across the various financial functions.
• Identify and follow up with the funding and procurement of infrastructure replacement (if needed) for items which reach end-of-life, if GCC delivery is delayed.
• Drive the review and assessment of Service Requests and provide inputs to the specification documents to ensure progress is in alignment with project timeline and stakeholders.
• Prepare and review standard-operating procedures (SOPs) and business communication as part of implementation process for the project activities.
• Ensure close engagement with external and internal stakeholders to facilitate audits and security reviews.
• Monitor and track the utilisation of GCC migration budget to ensure that the migration is completed within allocated budget.

[What we are looking for]
• Tertiary qualification in Computer Engineering, Information Systems, Computer Science, Accountancy, Finance or equivalent.
• At least 3 years’ relevant experience in a Finance/Accounting/IT environment.
• Experience in IT system project management relating to Financial Systems (e.g. Oracle Customer Care and Billing, SAP etc) will be an advantage.
• Able to work independently and perform under pressure and tight timelines.
• Effective team player who is committed and self-driven.
• Strong communication, collaboration, and engagement skills to engage effectively with key stakeholders at all levels of the organization.
• Knowledge in data migration methodology and/or data mining/analytics will be an advantage.

[What the role is]

Deputy / Assistant Manager, Digital & Social Media

[What you will be working on]

We are looking for a creative professional to join us to promote and communicate Singapore’s land transport policies and projects through LTA’s digital and social media platforms.

You will conceptualise, develop, and execute digital communications plans to build and deepen public understanding of LTA’s policies and projects. This involves the planning, management and implementation of various digital publicity tactics and online ad buys. You will also need to work with various stakeholders, vendors as well as different content publishers/key opinion leaders to ensure LTA’s various messages are conveyed effectively to different target audience segments.

As a digital campaign officer(s), you will play a proactive role to optimise the campaign under your purview while ensuring the overall comms objectives, key performance indicators, budgets, and timelines are on track. You will also analyse the campaign findings to glean insights on key takeaways and/or recommend improvements for future campaign runs as well as prepare management reports.

Additionally, you will be part of our vibrant team to ideate and develop creative and exciting digital tactics to educate and engage netizens on LTA’s socials, including the creation of various multimedia collateral (e.g. static visuals, GIFs, TikTok videos/IG Reels) in-house and/or with a creative agency.

As part of our issues/crisis comms work, you will need to keep active tabs on online sentiments and conduct digital media monitoring & analysis work on various LTA’s issues & news. You will be rostered to prepare regular sentiment analysis reports to apprise management and work with stakeholders to prepare timely responses to safeguard and/or enhance LTA’s reputation effectively in the long run.

[What we are looking for]

• Tertiary qualification in Mass Communications, Digital/Social Media/Marketing, or related field
• At least 3 years of experience in a related field preferred. Those with more relevant work experience will be considered for a more senior role.
• Avid user of social media platforms and has a keen interest in content creation and trends
• Creative thinker with good storytelling and analytical skills
• Familiarity with digital and social media ad buy planning and execution works
• Self-motivated and able to work independently
• Team player with ability to manage multiple projects in a dynamic and fast-paced environment
• Good writing and communication skills
• Strong interpersonal and presentation skills

[What the role is]

ASSISTANT MANAGER, VOCATIONAL LICENCE INVESTIGATION & APPEAL

[What you will be working on]

You will conduct investigations into offences and assessing appeals relating to conduct of Vocational Licence (“VL”) holders and use of public service vehicles. In addition, you will be required to undertake projects that improves work processes and efficiency, which may involve process reviews, systems development and statistical analysis. You are also required to provide support in the day-to-day operations of the section.

[What we are looking for]

• Tertiary qualification in any discipline
• At least 3 years of working experience, preferably related to investigation and enforcement
• Keen interest in investigation-related work and good team player
• Able to exercise sound judgment with ability to multi-task in a dynamic environment
• Good written communication and analytical skills
• Resourceful, self-motivated and initiative
• Able to communicate well with the public and handle difficult customers
• Able to work collaboratively with other stakeholders
• Experience in statistical analysis and being IT savvy will be an advantage

[What the role is]
Deputy manager, collections, receivables & refunds (1-year temp)

[What you will be working on]
You will be part of the Finance team responsible for the accounting, operations, compliance, and controls of the accounts receivable/receipting function and setting of fees and charges for various LTA’s services/functions.

This role will provide you with the opportunity to gain insights on and enhance accounts receivable/receipting controls; drive process improvements and co-solution with our internal business groups to derive policies/processes/system solutions to support an effective accounts receivable/receipting function.

Your key responsibilities include:
• leading a team to ensure day-to-day operations/advisory work to support accounts receivable/receipting function is executed effectively;
• executing year-end financial closing processes for the accounts receivable/receipting function & liaise with internal/external auditors to support annual financial report preparation;
• partnering selected business group and internal/external stakeholders in the functions such as:
• day-to-day management of accounts receivable/receipting function;
• setting of fees for new/existing business function;
• design/development of account receivables/revenue recording module in specific business systems.
• leading/participating in digitalisation/transformational initiatives to enhance operational processes to achieve work efficiency.


[What we are looking for]
• Tertiary qualification in Accountancy or equivalent professional qualification.
• Minimum 3 years’ relevant working experience is preferred
• Effective team player who is committed and self-driven
• Strong interpersonal and communication skills, resourceful and able to work independently.
• Meticulous with numbers and competent in Microsoft Office applications.
• Knowledge of SAP, data analytics/visualisation tools & Robotic Process Automation (RPA – UiPath, Python) will be an added advantage.

[What the role is]

SENIOR MANAGER, LICENSING OPERATIONS & DIGITAL SERVICES

[What you will be working on]

You will be in the team that oversees the vocational licensing operations and the digital services.

You will play a vital role in leading the vocational licensing operations and digital services to ensure timely processing of applications received with service excellence. You will need to drive continuous improvements in licensing processes and the digitalisation of vocational licensing services.

In addition, you will be required to develop competency of your officers as well as to plan and execute contingency plans to ensure operational continuity.

[What we are looking for]

• Tertiary qualification in any discipline
• At least 8 years of working experience, preferably in operations and management of digitalisation projects
• Knowledge or experience in leading teams, change management and strategic thinking will be an advantage
• Highly adaptable team player who is able to work independently and multi-task in a dynamic and fast environment
• Self-motivated, astute, meticulous and resourceful to produce innovative solutions to address a range of policy and operational matters
• Excellent written, communication and interpersonal skills

[What the role is]
SENIOR MANAGER, BUS TENDERING & COMMERCIAL

[What you will be working on]

You will oversee a team that will work closely and collaboratively with the various LTA divisions to prepare and evaluate the bus package tenders and other bus-related tenders. In the course of work, you will provide guidance and direction to the team who will also conduct marketing scanning to understand best practices on bus tendering in other countries as well as review processes and business requirements to improve the contracts. You will also work with officers who oversee the performance of the operators for the bus packages and bus-related contracts. In addition, there are opportunities for you to work with the relevant ministries to obtain the necessary approvals to facilitate the calling and award of the tenders. As a Senior Manager, you will also be expected to cover the duties of the Deputy Director during her absence.

[What we are looking for]

• Tertiary qualification in any discipline
• At least 10 years of working experience, with at least 8 years in policy making, project
management and/or tender preparation and evaluation is preferred
• Experience in leading team and projects will be an advantage
• Meticulous, able to work on multiple projects and manage time effectively under tight deadlines
• Strong writing, analytical, communication and interpersonal skills
• Team player who is independent, self-motivated and able to work in a fast-pace environment
• Good knowledge of Microsoft Office

NTU’s Student Affairs Office seeks to achieve its mission of collaborating and co-creating a meaningful and enriching student life experience with its partners by: 

• promoting students’ personal growth through co-curricular learning arising from student-led activities, leadership development initiatives, residential hall programmes, inclusion and integration efforts, community engagement initiatives and sports.

• facilitating meaningful engagement among key stakeholders within and outside of the NTU community.

Responsibilities

• Engagement and professional development of SM2 bridging students, ASEAN and Science & Engineering scholars to empower their successful transition and integration into NTU and Singapore.

• Student support and case management

  i. Work with School Care Managers and other NTU administrative departments, to identify and provide relevant support services to international students, both academic and non-academic.

  ii. Plan and organise training and activities for students, to help them better integrate academically and socially.

• University-wide integration efforts
  i. Lead the strategic planning and implementation of programmes and initiatives that inculcate the importance of diversity and integration.
  ii. Support the development and implementation of policies and practices which enhance integration within NTU.
  iii. Promotion and adoption of integrative practices within the NTU community.
  iv. Collaborate with and provide advice to student leaders/advocates, as well as faculty and staff, to educate and raise awareness on integrative practices. 

• Support the oversight of data collection and analysis, necessary for reports to regulators and NTU senior management.

Requirements:

• Bachelor’s degree in any related field from a recognised University.

• At least 6 years of relevant experience which involves considerable interaction with students or youth.

• Experience in the tertiary education sector will be advantageous.

• Good working knowledge on the transition and integration of international students in higher education.

• Sensitive to and empathetic towards the transition and integration challenges faced by international students.

• Strategic, critical, and lateral thinking skills.

• Ability to adapt effectively in a complex and constantly changing environment.

• Communication, negotiation and influencing skills (written and verbal).

• Ability to work collaboratively with university students and colleagues from different cultural and disciplinary backgrounds.

• Strong drive to initiate, plan, implement and deliver integration initiatives on time and on target.

• Proficient in all Microsoft Office application software.

Hiring Institution: NTU

NTU is seeking experienced and motivated individuals to join our dynamic team in Office of Development and Facilities Management. The department oversees the physical development and maintenance of all University buildings and grounds in support of the academic, research and administrative functions of the University. As the Assistant Manager, Building & Facilities Maintenance, you are responsible for the management of the building and building services in the Academic/Residential Zones to ensure they are functional at all times.

Key Responsibilities:

• Plan and supervise maintenance activities to ensure inspection programmes and preventive maintenance works are carried out as planned and in accordance with standards expected. Follow up promptly on corrective maintenance works to minimise downtime and maintain a safe environment.

• Manage and supervise daily and cyclical cleaning programs, conduct regular inspections and monthly performance assessment to ensure cleaning standards are met.    

• Manage upgrading and improvement works, understand scope and requirements, develop work proposals and estimate associated costs. Oversee procurement of services, supervise work progress and ensure materials and workmanship meet standards. Review and track site progress through meetings and inspections to meet user’s project completion timeline.

• Manage and supervise BCA periodic structural and façade inspections conducted by appointed Qualified Person according to planned schedule and follow up with rectification of identified defects.

• Engage with event organisers upon event notification and gather event support requirements. Manage and supervise logistical setup and technical support as required.  

• Identify improvement works, maintenance needs and cyclical maintenance programmes and derive/ submit budget required for new Financial Year.

• Oversee other tasks assigned.

Requirements:

• Degree in Civil/Mechanical/Electrical Engineering, Building Services, Facilities Management or equivalent from a recognized tertiary institution with at least 5 years’ work experience in the building or facilities management industry

• Good knowledge in building services design, installation and maintenance

• Proficient with Microsoft Office, such as Excel, Word and PowerPoint

• Self-motivated, positive working attitude and customer-oriented

• Good oral and written communication and interpersonal skills

• Ability to work with different levels of people.

Joining NTU as an Assistant Manager, Building & Facilities Maintenance is an excellent opportunity for an individual looking to further their career in a challenging and dynamic environment. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Hiring Institution: NTU

The Office of Academic Services (OAS) plays a key role in advancing the University’s educational goals through implementing and administering the academic policies established by the University’s academic body. OAS provides academic services for students from the time of their matriculation to their graduation and are committed to integrity, strong governance, and high standards of professionalism in our work to establish success for all NTU students.

Being part of a team that manages students’ assessment, progression and award, the key responsibilities of the role are as follows:

Responsibilities

• Custodian for assessment/result records for undergraduate students.

• Coordinate within the office and with Schools/Colleges/Institutions to ensure timely and accurate capture of records arising from various activities according to timelines and guidelines set, as well as in compliance with policies and procedures.

• Manage the examination system and mark entry system, and processes for undergraduate students.

• Oversee the setup of relevant database for mark entry and marks processing, where students’ progress and performance are determined and captured at the end of every semester.

• Provide advice to the Schools/Colleges/Institutions for special cases in compliance with policies and procedures, and ensure appropriate approvals are obtained for exceptional cases.

• Manage the release of exam results, academic termination and related appeals, to ensure students receive their results according to the scheduled timeline and all appeals are properly handled.

• Prepare examination statistics for reporting to the University management.

• Supports data requests and gatekeeping, so as to ensure compliance with NTU student personal data protection and the Personal Data Protection Act (PDPA).

• Work with system developers to ensure process and system readiness for new initiatives, updates of curriculum, process enhancement and automation.

• Spearhead/Participate in cross-team projects within OAS and be a change agent in fostering the collaborative culture in OAS.

Requirements

• Bachelor’s degree from a recognized university.

• Minimum 3-5 years of supervisory experience, preferably in academic services in the tertiary education sector.

• Proficient in office IT applications and Microsoft Office suite of application.

• Working knowledge of SQL will be an added advantage.

• Experience and exposure to Robotic Process Automation (RPA) will be an added advantage.

• Analytical experience with data and information.

• Experience in database and process management.

• Good communication skills, able to express ideas clearly and concisely (written and verbal).

• Good interpersonal skills, able to collaborate and engage with people at different levels of the organization.

• Able to multi-task and work under pressure.

• Meticulous and organized.

• A strong team player with the ability to work independently.

Hiring Institution: NTU