Total 254 relationship manager job vacancies in F&B / Tourism / Hospitality category in d10 ardmore bukit timah holland road tanglin

Please note that all positions must be applied for through the portal; applications sent via direct email will not be considered for shortlisting.

Responsible for overseeing all aspects of the hotel's operations, including but not limited to staff management, finances, and guest satisfaction.

Hold a great deal of accountability in regards to the success of the hotel - a good grounding in your hotel market, competitors and market drivers is key.

Solve the problem while leading by example. “Do as I do” is much better than “do as I say”.

Have a strong understanding of the hotel industry and exceptional leadership skills.

Able to communicate well with guests, staff, and stakeholders.

Able to build relationships and work well with others.

Able to solve problems and make decisions under pressure.

Understand the business side of the hotel, including budget planning and execution.

Be commercially savvy and pay close attention to detail.

Requirement:

• Degree in hospitality management or a bachelor's degree in business with a focus on hotel management
• 5 years of related work experience in mid-scale hotel operations
• Self-starter with strong business acumen and result-oriented
• Dependable and pro-active
• Able to lead and coach
• Good judgment and mature business skill with the ability to build trust with all levels
• Good interpersonal, able to interact with all levels
• Good organizing, project and time management skills
• Good customer service focus to internal and external customers
• Good communication and interpersonal skills

Please note that only shortlisted candidates will be contacted.

Restaurant Manager Job Description:

We are looking for a results-driven Restaurant Manager to meet sales goals by hiring and training competent staff, overseeing kitchen operations and motivating staff during busy hours. Restaurant Managers are also responsible for making needed changes to the menu, ordering ingredients for the kitchen staff and gathering feedback from customers.

Job Responsibilities:

• Managing and overseeing daily operations and ensuring compliance with operations standards and procedures.
• Managing restaurant financial objectives by forecasting requirements, and scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances.
• Ensure customers' needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure.
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximising customer satisfaction.
• Trains and provide ongoing communication to staff and deliver first class service to customers.
• Implement SOPs and all other

Job Requirements:

• Bachelor's degree in hospitality and culinary arts or business management would be advantageous.
• At least 3 years of working experience in restaurant is required for this position.
• Confident and able to work in fast paced F&B environment.
• To comply operation procedures adhoc with all the admin and paperwork requirements.
• Monitoring the quality of the product and service provided, and maintaining financial and administrative records.

Restaurant Manager Job Description:

We are looking for a results-driven Restaurant Manager to meet sales goals by hiring and training competent staff, overseeing kitchen operations and motivating staff during busy hours. Restaurant Managers are also responsible for making needed changes to the menu, ordering ingredients for the kitchen staff and gathering feedback from customers.

Job Responsibilities:

• Managing and overseeing daily operations and ensuring compliance with operations standards and procedures.
• Managing restaurant financial objectives by forecasting requirements, and scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances.
• Ensure customers' needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure.
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximising customer satisfaction.
• Trains and provide ongoing communication to staff and deliver first class service to customers.
• Implement SOPs and all other

Job Requirements:

• Bachelor's degree in hospitality and culinary arts or business management would be advantageous.
• At least 3 years of working experience in restaurant is required for this position.
• Confident and able to work in fast paced F&B environment.
• To comply operation procedures adhoc with all the admin and paperwork requirements.
• Monitoring the quality of the product and service provided, and maintaining financial and administrative records.

• · We are seeking a professional General Manager to oversee the restaurant operations.
• The incumbent is expected to direct and lead the team to achieve the hotel’s strategic goals in expanding business opportunities, customer satisfaction and staff engagement.
• Responsible for developing annual and medium term strategies and plans to achieve profitability.
• To excel in this role, you must be approachable and detail-oriented with proven hospitality or management work experience.

Responsibilities :

• Lead, motivate and provide effective leadership to the management team to ensure all functions are operating effectively
• Responsible for the restaurants profit & loss to ensure that KPIs are achieved
• Drives guest satisfaction and maintains high service standards through consistent reviews of patrons feedback; effective communication as well as institutionalizes a culture of accountability and continuous improvement to mitigate shortfalls, so as to improve overall customer journey and experience
• Ensure compliance with relevant regulations/ legislations and the restaurant’s standards
• Ah hoc duties / projects as assigned

Responsibilities:

- Maintain overall cleanliness, tidiness & hygiene of restaurant at all times

- Manage daily reservations

- Welcome & attend to guests' enquiries

- Provide good customer experience. Making guests' feel comfortable & like home

- Explain food & wine menu to guests

- Recommend and take food & beverage order

- Manage inventories and assist in administrative duties

- Wash & wipe dry glasswares

- Events setup & service

- Event Management & Marketing

Requirements:

- Minimum 5 year of similar job experience in Gastro-Pubs, Western restaurants

- Passionate in ensuring good dining experience for all guests & delivering quality service

- Well groomed, friendly personality with good customer service skills

- Able to work on weekends

- Basic Wine knowledge and proper wine service

- Very organised and resourceful

- Ability to use POS machine

- Good Service Etiquette

- Able to manage and lead junior crew

- Able to handle customer complaint

- Good attitude

- Eager to learn

Are you passionate about HR strategies and policies? Do you want to make a significant impact on employees and managers within a multinational company? If so, we invite you to join our team as a People & Organisation (P&O) Manager at Novo Nordisk. Read more and apply today for a life-changing career.

Headquartered in Singapore, Region APAC with the clear ambition to triple patient reach and deliver on the potential of our 16 markets: 5 elevated affiliates with Oceania, India, Korea, Thailand, Indonesia, as well as with Business Area ‘BASEA’ responsible for these 11 countries: Bangladesh, Brunei, Cambodia, Laos, Malaysia, Maldives, Myanmar, Philippines, Singapore, Sri Lanka and Vietnam.

Our 3500 colleagues in APAC will pursue the opportunity to bring our innovative treatments to even more patients and contribute to International Operations’ ambition to Improve Health at Scale.

About the department

People and Organisation is focused on sustainable growth, organisational development and enterprise talent development, in line with the global People, Purpose and Growth strategy. The role reports to the APAC Vice President for People & Organisation. You will be part of a dynamic and supportive team, working in a fast-paced environment to drive significant impact within the organisation.

The position

As a P&O Manager, your main role is to ensure the effective implementation and maintenance of the organisation’s HR strategies, policies, and processes while providing support to employees and managers on various operational and administrative HR matters.

• P&O Policies and Processes: Developing, optimizing, maintaining, and communicating P&O policies, and serving as the point of contact for HRBPs, managers, and employees on local processes, policies, and P&O legal matters.
• Total Rewards (Compensation and Benefits): Benchmarking and preparing job offer, support annual salary regulation and bonus performance evaluations.
• Mobility: Managing processes and policies for Mobility and Virtual Working Options (VWO), initiating and supporting vendors for International Local Hires (ILH) and case handling, while serving as the local point of contact for external and internal stakeholders related to mobility.
• Operational Support: Provide P&O operational support across business units in Singapore and support regional-level projects. Responsibilities also include handling monthly payroll, managing controls, conducting audits, and collaborating with Finance on workforce budgets.
• Data Analytics and Governance: Maintaining records, systems, and databases, while supporting the organisation with analytics for data-driven decisions, including locally implemented tools like the Diversity Dashboard, onboarding/offboarding surveys, Organisational Development Plan (ODP) data support, and International Operations (IO) Hub reports.
• Health and Safety (H&S): Provides guidance, support, and competence development activities within H&S governance, while maintaining H&S policies, management systems, and associated review processes.

Qualifications

• A degree in Human Resources, Business Administration, or a related field.
• A minimum of 8-10 years of HR experience, preferably within a multinational company.
• Extensive experience in HR operations and/or employee relations.
• A solution-focused, open-minded approach to challenges.
• Strong knowledge of Singapore payroll processes and local labor law, with excellent communication skills (fluency in English is essential).
• Singapore Citizenship/Permanent Residency is a must.

Working at Novo Nordisk
We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energize us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

We are looking for F&B Outlet Manager to join our Fun and Vibrant team.

As a F&B Outlet Manager, we rely on you to

• Responsible for the proper and profitable function of the assigned F&B outlet
• Monitor and analysis levels of guests satisfaction and maximize guests' returns
• Conduct training and performance appraisal for team members
• Analysis productivity and prepare monthly reports
• Monitors cleanliness & hygiene standards required by HACCP / SFSMS
• Perform any other duties as and when assigned.

We are looking for someone who

• Relevant experience with similar capacity for at least 4 years
• Good communication and people management skills
• Strong organizational skills with ability to multi-task
• Able to communicate priorities and drives departmental goals and results

If you are the right person, what are you waiting for? Click the apply button now!

ABOUT SEMBCORP INDUSTRIES

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition. Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging it sector expertise and global track record.

For more information, please visit www.sembcorp.com.

Purpose and Scope

We are seeking a talented and dedicated Sustainability Reporting & Analysis Assistant Manager to join our team. In this role, you will play a pivotal part in driving our sustainability initiatives. Your primary responsibility will be to oversee and analyze our greenhouse gas (GHG) emissions, ensuring accurate and timely reporting in compliance with key industry standards. Additionally, you will collaborate with our implementation team to identify sustainability gaps in our overseas projects and develop innovative solutions to reduce our carbon footprint.

Key Roles and Responsibilities

• Sustainability Reporting:
• Oversee the preparation and submission of GHG emissions reports and other sustainability reports in accordance with relevant standards (e.g., GHG Protocol, TCFD).
• Ensure data accuracy, completeness, and consistency across all reporting processes.
• Analyze and interpret sustainability data to identify trends and opportunities for improvement.
• Develop and maintain a robust sustainability reporting system to track progress and measure performancce.
• Sustainability Analysis:
• Conduct in-depth analysis of our GHG emissions and carbon footprint, identifying key drivers and areas for reduction.
• Develop and refine models to forecast future emissions and assess the impact of different mitigation strategies.
• Collaborate with cross-functional teams to identify and implement energy efficiency and carbon reduction measures.
• Sustainability Project Implementation:
• Support the identification and assessment of sustainability gaps in our overseas projects, including industrial parks, ready-built factories, and warehouses.
• Develop and implement sustainability initiatives, such as energy efficiency programs, waste reduction strategies, and renewable energy projects.
• Monitor the performance of sustainability projects and track progress towards targets.
• Provide technical expertise and guidance to project teams on sustainability best practices.

Qualification, Skills, and Experience

• Bachelor's degree in Environmental Science, Engineering, or a related field.
• Strong understanding of GHG accounting principles and reporting standards.
• Proven experience in sustainability reporting and analysis.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python, Power BI).
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Experience in industrial park operations, ready-built factories, or warehouse leasing business is preferred.

At Sembcorp, our shared corporate behaviors underpin all the work that we do in building a sustainable future:

· Institution-first Mindset – Put the interest of the Group ahead of individual interests.

· Collaboration – Deliver through collaborating across markets, businesses, and functions.

· Accountability – Hold team and self-accountable to deliver on our commitments.

Management Consultant Manager – Risk & Compliance

Work Location: Singapore

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

What will you do?

Digital Risk and Compliance (DRC) / Risk, Regulation & Compliance (RR&C) professionals transform the risk and compliance management function from a series of isolated transactions to one of strategic scope and importance, encompassing all aspects of the entity, including investment, financing and operating decisions.

Engagement Management

· Manage project work or selected work streams in DRC/RR&C service line

· Supervise a project team in all components of strategy and governance, process excellence and integration, regulatory reform, performance insights and execution

· Assist clients throughout the full lifecycle of project implementation, integration business process redesign, communication and training, etc

· Work with client's business units, including Compliance, Risk Management, IT, Internal Audit, Legal, Strategic Planning, Analytics and Finance to gain thorough understanding of the corporate risk processes and procedures development

· Identify, define and document complex business specifications for risk platforms and procedures

Job Qualifications

· Experience within a consulting and banking firm.

· Min of 7 years of relevant work experience in any of the areas below:

o Enterprise risk management with deep understanding of risk governance, operating model, risk identification and assessment processes

o Risk data analytics and reporting

o Implementation of IRM/GRC tools

o Control design, testing, optimization and automation

o Operational resilience and business continuity

o Third party risk management

o Technology risk framework design, implementation and risk assessment

o Data quality and governance

· Proven track record in project delivery and change management

· Excellent communications skills, and proficiency in MS suite, particularly Powerpoint.

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Job Objectives

The Operations Manager is responsible for overseeing the day-to-day operations of the Club, ensuring efficiency, productivity, and profitability. This role involves managing staff, optimizing processes, and implementing strategies to improve operational performance. The Operations Manager works closely with Director of Food and Beverage to align operational activities with the Club’s goals and objectives. Deputized the duty of the Director of Food and Beverage in his absence.

Job Descriptions

Operational Management:

• Oversee and manage the daily operations of the Club, ensuring smooth and efficient functioning.
• Develop and implement operational policies and procedures to improve productivity and efficiency.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Report to Senior Management on the weekly progress with regards to the Sales KPIs.
• Coordinate and supervise the work of various departments to ensure seamless operations.
• Take charge of all curated events for members by the Director of Food and Beverage to ensure the participation and execution are given to drive the success of the events.

Staff Management:

• Recruit, train, and manage a team of employees, fostering a positive and productive work environment.
• Conduct regular performance reviews, provide feedback, and implement development plans for staff.
• Ensure that staff adhere to company policies and procedures, and maintain high standards of quality and service.
• Address and resolve any issues or conflicts that arise within the team.

Process Optimization:

• Identify and implement process improvements to streamline operations and reduce costs.
• Utilize data and analytics to monitor performance and make informed decisions.
• Implement and manage systems and tools to enhance operational efficiency.
• Continuously evaluate and update operational processes to keep pace with industry trends and best practices.

Financial Management:

• Develop and manage the operational budget ensuring cost control and maximizing profitability.
• Monitor expenses and implement cost-saving measures where possible.
• Prepare financial reports and forecasts for senior management.
• Oversee procurement and inventory management to ensure optimal stock levels and cost efficiency.

Customer Service:

• Ensure that customer service standards are consistently met or exceeded.
• Address customer complaints and feedback in a timely and effective manner.
• Implement customer service initiatives to enhance the customer experience.
• Monitor customer satisfaction levels and make improvements as necessary.

Compliance and Safety:

• Ensure compliance with all relevant regulations, laws, and industry standards.
• Implement and enforce health and safety policies and procedures to create a safe working environment.
• Conduct regular audits and inspections to identify and mitigate potential risks.
• Ensure that all staff are trained in and adhere to safety protocols.

Strategic Planning:

• Work with senior management to develop and execute operational strategies that align with the company’s goals.
• Participate in long-term planning and contribute to the overall strategic direction of the organization.
• Identify new business opportunities and potential areas for growth.
• Lead or participate in cross-functional projects and initiatives.

Qualifications & Experience:

• Degree or Diploma in Hospitality Management or equivalent
• At least 5 years' relevant experience in a similar capacity
• Proven experience handling multiple outlets in a similar capacity in a large scale F&B Operation.
• A good leader with excellent communication skills
• Ability to uphold good service standards at all times
• Strong leadership and management skills.
• Excellent organizational and multitasking abilities.
• Analytical mindset with strong problem-solving skills.
• Proficiency in using operational management software and tools.
• Excellent communication and interpersonal skills.
• Financial acumen and budgeting experience.

Personal Attributes

• Results-driven and proactive.
• Detail-oriented and committed to excellence.
• Adaptable and able to thrive in a fast-paced environment.
• Strong decision-making capabilities.
• May require working extended hours, including evenings and weekends, depending on operational needs.
• By excelling in this role, the Operations Manager will ensure that the organization runs efficiently, meets its goals, and delivers high-quality service to its members and guests
• 5-day work week (Inclusive of weekend/public holidays)

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• 4 - 5 years’ experience in the food and beverage, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager, OR
• Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 – 3 years’ experience in the food and beverage, culinary, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Assistant Manager (Lobby Lounge) to join our team!

As a F&B Assistant Manager (Lobby Lounge), we rely on you to:

• Be responsible for the everyday operation, management, marketing and overall performance of Lobby Lounge
• Over-see the day-to-day running of the outlet in connection with staffing, service, cost control, achieving maximum revenue and guest satisfaction
• Delegation of duties and responsibilities to his / her team members
• Ensure all rules and regulations are adhered to responsibly for uniformity and are in line with the companies’ policies.

Requirements

• Minimum 3 years’ experience in a similar capacity in an international class hotel

Job Highlights

• Dynamic working environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

• To support Executive Housekeeper to create an environment for the team to successfully execute all Housekeeping operations ensuring both guest and employee satisfaction, and highest level of cleanliness.
• To oversee day-to-day operations relating to the Housekeeping Department (including Rooms) and administer supervision of all housekeeping staff in conjunction with the Executive Housekeeper.
• Effective and efficient assignment of manpower and resources to achieve cost saving, based on operations requirements.
• Establish a cross training program to enable staff to be multi-tasking with multi-skill.
• Assist the Executive Housekeeper in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times.
• Assist in liaising and organize with other relevant department that the established cleaning schedules are strictly adhered to.
• Inspects and double-check Guest Laundry, Dry Cleaning and press work on a daily basis, to ensure optimum quality of work, prompt pickup and delivery of garments.
• Develops standard operating procedures, as well as production and quality standards.
• Assist in conducting monthly inventory checks on all operating equipment and supplies.
• Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• Make Periodic inspections of all areas to check on Housekeeping standards, and issue necessary orders to correct shortcomings.
• Know the operational use and available facilities of the PMS.
• Assist in the revision and updating of the Departmental Operations Manual on an as needed basis.
• Maintain the Daily Log Book.
• Make recommendations to Management for modernization of equipment, methods or supplies.。
• Assist in coordination and monitoring of the implementation of the “Perfect Room” program.
• Be proactive and cooperate with hotel departments on sustainability program and initiatives.
• Monitor the handling of guest complaints and take ultimate responsibility to resolve complaints.
• Contribute to and complete the Asset Management Programme of the hotel.
• Be responsible for cleaning all public areas and back of house areas such as employee locker rooms, toilets, corridors, offices, service lifts etc.
• Be responsible for special maintenance projects

Qualifications:

• Higher diploma or degree holder in business administration or related discipline
• Minimum of two years of previous experience in a similar position
• Experience in the hospitality industry will be an advantage
• Ability to lead and motivate a team in a fast-paced environment.
• Strong attention to detail and ability to follow specific instructions.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Ability to work well in a team environment and under pressure.
• Strong sense of responsibility and attention to detail.
• Ability to respond quickly and effectively to emergencies.
• Must be available to work flexible hours, including nights, weekends, and holidays.
• Excellent communication and interpersonal skills, with the ability to work as a team.
• Good command of written and spoken English.
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.

COMPANY DESCRIPTION

National Gallery Singapore is a leading visual arts institution which oversees the world's largest public collection of Singapore and Southeast Asian modern art. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have been beautifully restored and transformed into this exciting 64,000 square metre venue. Reflecting Singapore's unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as Centre Pompidou, Muse d'Orsay, Tate Britain, National Museum of Modern Art, Tokyo (MOMAT) and National Museum of Modern and Contemporary Art, Korea (MMCA), to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene.

In 2020, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspaper's annual global survey of attendance at art museums, taking 20th place. In 2018, the Gallery was also the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On! International Association of Children in Museums. It also won the awards for "Best Theme Attraction" at TTG Travel Awards 2017, "Best Attraction Experience", "Breakthrough Contribution to Tourism" and "Best Customer Service (Attractions)" at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapore's tourism landscape.

We offer job opportunities in our dynamic organisation. Working at the Gallery enhances and cultivates your love for the arts, and offers you a chance to be part of the Gallery's vision.

OUR PEOPLE

At National Gallery Singapore, we develop cultural leaders who make the world better. Our people are united by a shared belief in the power and necessity of art, and work together to create meaningful experiences for our visitors.

RESPONSIBILITIES

The Senior Executive/Assistant Manager (Integrated Marketing), will support the execution of institutional branding and social media initiatives to enhance National Gallery Singapore's presence and engagement. This role involves coordinating campaigns, creating content, managing platforms, and providing operational support to achieve integrated marketing goals.

Responsibilities:

• Assist in institutional branding efforts to target specific customer segments through a range of online-to-offline (O2O) marketing channels, with the overarching goals of enhancing brand awareness and increasing both online and offline visitation to the Gallery.
• Develop and implement comprehensive social media campaigns aligned with the Gallery's objectives and audience segments to enhance brand visibility and engagement.
• Create and curate engaging, high-quality content, including text, images, and videos, for social media platforms such as Facebook, Instagram, TikTok, X (Formerly Twitter), and YouTube to achieve social media KPIs.
• Manage and maintain social media platforms such as Facebook, Instagram, TikTok, WeChat, X (Formerly Twitter), and YouTube, including daily monitoring, posting, and responding to comments and inquiries to maintain a positive and interactive social presence for the Gallery.
• Use social media management tools and analytics to track, analyse, and report key performance indicators and optimize content to increase engagement and ROI.
• Identify and engage with influencers, artists, and communities to expand our online reach and explore collaborations on content creation that resonates with the Gallery's audience and objectives.
• Stay updated with emerging social media trends, platforms, and best practices and incorporate insights into social media strategy and campaigns for improvement and growth.
• Conduct regular competitor analysis and benchmarking to identify opportunities and stay ahead of industry trends.
• Leverage User Generated Content to enhance the Gallery's online presence and engagement with our visitors.

• Undergraduate degree or diploma in Marketing, Business, Communications, Arts, Social Sciences, or a related field.
• 1 to 3 years of relevant experience in social media management, preferably in a professional or corporate environment.
• Strong understanding and familiarity with social media platforms, including Facebook, Instagram, TikTok, WeChat, X (formerly Twitter), and YouTube.
• Experience in creating engaging content, filming, and video editing specifically for social media.
• Proficiency in tracking and analysing social media metrics such as follower growth, engagement rates, and content optimization.
• Fluency in English is required; proficiency in Mandarin is highly preferred.
• Awareness of current social media trends and the ability to adapt strategies accordingly.
• Strong interpersonal and communication skills, both written and oral.
• Exceptional organisational and analytical abilities with a high level of attention to detail.
• Effective time management and ability to prioritise tasks in a fast-paced, dynamic environment.
• Passion for the arts and culture sector is a plus.

The Executive Assistant Manager, Rooms/Director of Rooms is responsible in managing all aspects of the Rooms Division including Housekeeping, Lobby Operations, Concierge, Raffles Butler and Floral Boutique at Raffles Singapore. He/she ensures the delivery of the Raffles Singapore guest excellence service experience throughout the entire guest journey meanwhile ensuring maximization of room revenue and productivity as well as developing managers and colleagues.

Primary Responsibilities

• Re-invents service every day to create the best guest journey – engaging, enticing, surprising, entertaining and fully individualised to each market and guest profile.
• Manages the Raffles Singapore guest experience by periodically reviewing and ensuring a seamless flow of processes together with the process owners; detects and evaluates possibilities for innovative enhancements.
• Supports all leaders within the division in upholding a flawless impression and perception of the Raffles Singapore services, products and colleagues through hands-on and smart operational leadership.
• Cooperates with the Finance team and ensures compliance of credit policies and procedures.
• Constantly identifies new revenue opportunities and improvement of existing revenue streams and upsell schemes.
• Ensures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives.
• Identifies and implements new opportunities for inter-hotel sales and in-house facilities.
• Seeks Constant improvement of quality in product and services.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) and Forbes standards, and aims to achieve the scores and goals set by management.

Candidate Profile

Knowledge and Experience

• Diploma or Degree from preferably hospitality or related field.
• Minimum 12 years’ relevant experience with at least 5 years at a management level.
• Excellent communication skills in English and ability to communicate in a second language would be an advantage.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Directs, trains and motivates individuals and creates and maintains a cohesive team.
• Possesses good working knowledge of budgets, forecasting, profit and loss statements.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment.
• Prioritizes and organizes work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Flexible and able to embrace and responds to change effectively.
• Attentive to details including grooming standards and obsessed by quality and service excellence / guest experience / emotional luxury.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

WHO ARE WE?

At Suntory Beverage and Food, we boldly move forward together to realize the dreams of becoming a world-leading next-generation global beverage company – you are an important part of this and here’s how your role helps us win.

This position plays an important role in shaping the Ribena and future brand’s future, driving innovation and strategy, and ensuring the brand portfolio meetings the ever-evolving demands of our Seikatsusha and market while aligning with organizational goal.

This role is critical in driving brand growth, profitability, and equity while ensuring successful execution of marketing initiatives across multiple markets. The ideal candidate will have a strong background in brand management, innovation, and stakeholder collaboration, with a proven ability to deliver results in a fast-paced environment.

HOW YOU CAN ADD VALUE?

• Brand Growth: Drive Ribena’s growth and profitability through strategic initiatives.
• Innovation: Oversee innovation pipeline and manage new products aligned with market trends.
• Project Leadership: Lead and execute brand strategies, ensuring on-time delivery and alignment with business objectives.
• Market Insights: Conduct Gemba to understand consumer needs and market trends, turning insights into actionable plans.
• Stakeholder Management: Liaise with Cluster Asia and BUs to align on key initiatives and strategic priorities.
• Creative Strategy: Develop and execute Ribena’s creative strategy with agencies.
• Budget Control: Manage the budget for Ribena’s development costs, A&M, and consumer research.
• Market Analysis: Conduct market analysis to identify growth opportunities and define brand positioning.

ARE YOU THE ONE?

• Minimum of 4+ years at Brand Manager level or equivalent, preferably with experience across different geographies.
• Strong strategic thinking, commercial acumen, and marketing skills.
• Good knowledge and experience in brand marketing and project management.
• Strong analytical, problem-solving, and critical thinking abilities.
• Excellent stakeholder management skills.
• Good communication and networking abilities.
• Demonstrated innovative and creative skills.
• Willingness to Travel

The Festivals and Precinct Development (FPD) team is responsible for organising two annual signature community outreach events – the Singapore HeritageFest (SHF) and the Singapore Night Festival (SNF) – as well as managing the Bras Basah - Bugis (BBB) arts and heritage precinct. We are seeking a dynamic individual to join our team, focusing on project management and marketing for our festivals and placemaking initiatives.

Key Responsibilities:

1. Project Management and Event Execution

• Lead the planning and project management of placemaking activities and large-scale festivals
• Oversee the curation, operational coordination, and execution of programmes, including liaison with external agencies, events and visitor management
• Manage budgets, including the disbursement of funding to external partners
• Prepare and assess vendor quotations and tenders, ensuring compliance with procurement procedures

2. Stakeholder Management and Partnerships

• Develop and maintain partnerships with stakeholders within the BBB precinct and festival partners
• Source new partnerships and sponsorships to enhance programme value
• Engage and manage volunteers for various initiatives

3. Social Media and Digital Marketing

• Develop and implement social media strategies for placemaking activities and signature festivals
• Create and curate engaging content across various social media platforms
• Analyse social media metrics and adjust strategies to optimise engagement and reach
• Collaborate with marketing and PR agencies to produce multi-format content for digital channels

Requirements:

• Bachelor's degree in Arts Management, Events Management, Hospitality & Tourism, Marketing, Communications, History or related fields
• 2 - 4 years of work experience, with a strong background in project management and social media marketing. Fresh graduates are also encouraged to apply.
• Proven track record in managing large-scale events or festivals
• Demonstrated experience in developing and implementing successful social media campaigns with proficiency in social media analytics and marketing tools
• Strong understanding of government procurement and finance procedures
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Proactive, resourceful, and able to work independently in a fast-paced environment
• Fluency in English (both verbal and written) is essential; proficiency in other local languages is an advantage
• Interest and awareness of arts and heritage sectors in Singapore

Desired Qualities:

• Creative problem-solver with a passion for arts, culture, and community engagement
• Adaptable and resilient, with the ability to manage multiple projects simultaneously
• Strong leadership potential and team player mentality

(Candidate will be required to oversee Operations & Marketing for both Tianyi Biomedical Tech as well as Tianyi InMed TCM Clinic)

Responsibilities:

• Take charge and conceptualise marketing proposals / initiatives to increase awareness of company
• Take charge and conceptualise sales proposals / initiatives to increase awareness of company
• Drive consumers interest in company and products, achieving KPIs
• Research and identify new business opportunities & marketing trends - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets for company’s products and services
• Executes and supports the operational aspects of business and troubleshooting
• Oversee operations departments such as admin, sales, marketing and customer service
• Assist management in determining best operations procedures suited to ensure smooth execution of projects & events
• Ensure cohesion between departments to meet company’s expected targets
• Consistently review operations and team performance to identify problems, concerns, and opportunities for improvement and propose solutions.
• Set up and review standard operation procedures
• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for company

Requirements & Qualifications

• Recognised Bachelor’s in Business Administration, Marketing, or any related background
• At least 5 years of experience
• Excellent track-record in meeting targets / goals
• Able to perform on the ground work
• Excellent attention to detail and strong analytical skills.

Job Description:
The F&B Branding and Marketing Manager will play a key role in shaping and executing our brand’s marketing strategy. This role focuses on enhancing brand visibility, customer engagement, and driving revenue growth through innovative digital and traditional marketing initiatives.

Key Responsibilities:

• Develop and execute comprehensive branding and marketing strategies to position our restaurant as a market leader.
• Manage and optimize digital marketing campaigns, including social media, email marketing, and SEO/SEM.
• Create and oversee content strategies to engage audiences across various platforms.
• Analyze marketing data and customer insights to refine campaigns and improve ROI.
• Plan and execute promotional events, partnerships, and community engagement initiatives.
• Collaborate with cross-functional teams to ensure consistent brand messaging and customer experience.
• Monitor market trends and competitor activities to identify growth opportunities.
• Manage the marketing budget and ensure cost-effective campaign execution.

Requirements:

• Strong understanding of digital marketing tools, analytics, and platforms.
• Proven ability to create compelling marketing campaigns that drive engagement and sales.
• Excellent communication, organizational, and project management skills.
• Creative mindset with the ability to think strategically and execute effectively.
• Familiarity with Singapore’s F&B market trends and consumer behavior is a plus.
• Proven ability to work in a fast-paced setting
• Required to work in split-shift environment
• Diploma or Degree in Marketing and preferably with digital marketing modules
• Working on Saturdays/ Friday is a must
• Require to work on Holidays eve like Christmas/ New Years Eve or CNY eve for events
• Good communication skills
• Independent worker who is able to take ownership of Job
• Required to work 6 days a week, including public holidays and weekends

We are looking for 1 Spa therapist, or 1 Senior Beautician and 1 Assistant Manager to be responsible for our day-to-day operations.

Requirements

• Proven work experience at least 3 years as a Massage Therapist or Beautician or similar role
• Good knowledge of Beauty & Wellness treatments and products (e.g. for skin care)
• Basic bookkeeping knowledge
• Excellent organizational and salse skills
• Ability to handle customers’ requests and complaints with grace
• Holding relevant Locally recognized Certificatoins in Massage & Beauty Industry
• Additional certification in Beauty Therapy or Cosmetology is a plus

Our client ST Engineering is seeking a Testing Commissioning Manager for rail and road projects.

Details as follows:

Testing & Commissioning Manager

Job Description:

• Developing testing & commissioning plans and procedures for SCADA systems

• Conducting site visits to ensure that SCADA systems are installed according to design specifications

• Conducting testing to ensure that the system is functioning safely and efficiently

• Identifying and resolving issues that may arise during the commissioning process.

• Lead and develop the respective ownership of all activities pertaining to commissioning which will involve partial oversight of project engineers and site supervisors as it pertains to commissioning scope.

• Review and acknowledge/approve on all project documents including design drawings, equipment submittal, specifications, quality control plan and understand project requirements pertaining to start-up and commissioning compliances

• Participate in the key design reviews such as P&ID, Equipment Layout, and HAZOP to ensure that the pre-commissioning and commissioning requirements are incorporated into the design of the facilities

• Schedule and execute all the required inspections and tests are being carried out in accordance with the approved plan and keep proper documentation.

• Liaise and coordinate with system provider, contractors and authorities, to establish the testing & commissioning schedule.

• Organize and lead the integrated test meetings with internal and external parties

• Development of Test & Commissioning Plans and Integrated Test Plans

• Ensuring that all systems and components are tested in accordance with project requirements

• Analyzing test results and identifying any issues or deficiencies

• Working closely with system provider / sub-contractor, design and construction teams to resolve any technical issues during testing and commissioning

• Preparing and maintaining comprehensive documentation, including test reports and commissioning records

• Ensuring compliance with safety regulations and quality standards during testing and commissioning activities

Job Requirement:

• Bachelor Degree in Electrical Engineering/Computer Engineering and minimum 3-5 years of relevant working experience in testing & commissioning of SCADA system and building services

• Knowledge and experience of the Rail / Infrastructure Industry

• Experience in developing and implementing testing and commissioning plan

• Extensive knowledge of industrial standards / guidance’s / good practice

• Strong knowledge of health, safety and environmental regulations

• Capable of reading electrical drawings, construction drawings and 3D BIM Modelling

• Good interpersonal, planning, analytical and problem-solving skill

• Able to work independently

• Knowledge in BIM / AutoCAD skills will be an advantage

• Good oral and written communication skills

• Good Microsoft office knowledge and skills

Location: Ang Mo Kio

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

A self-directed team player in the Risk Management & Compliance (“RM&C”) function under IAG Shared Services focusing on Compliance (Market Conduct areas). Be able to lead junior RM&C staff and assist the Head of function in maintaining a robust risk management and compliance framework.

Responsibilities:

• Independently conduct or guide RM&C staff to conduct investigations, based on complaints lodged by customer or internal stakeholders and generate report for vetting by Head of RM&C
• Review the assessment conducted by 1st level assessor on the quality of the financial advisory services provided by representatives, against the non-sales KPIs, and determining if infractions have been committed by representatives (Balanced Scorecard framework)
• Review the assessment conducted by 1st level assessor on Replacement of Policies (“ROP”) to ascertain if ROP transaction is detrimental to customer
• Maintain, update and enhance the company’s Market Conduct-related policies (e.g. Balanced Scorecard (“BSC”), Complaints Handling, etc) in accordance with company requirements
• Conduct compliance training to relevant staff and representatives (where required).
• Identify compliance issues that require follow up and be able to independently discuss emerging compliance issues with relevant stakeholders
• Lead the market conduct stream in performing relevant gap analysis based on new and updated regulations issued by regulator
• Lead the market conduct stream in performing control testing based on gap analysis completed
• Lead the market conduct stream in completing activities under Compliance Monitoring Plan (includes assurance checks on tasks performed by 1 line of defence functions)
• Lead the market conduct stream in preparing and presenting relevant updates and/or reports to the Management
• Lead the market conduct stream in performing System UAT testing and to provide feedback on enhancements (where required)
• Keep abreast of updates to relevant regulations and developments impacting the FA industry, focusing on Market Conduct-related topics (e.g. BSC, Complaints Handling, etc), be able to assess how it will affect the business and recommend relevant controls to mitigate the risks
• Undertake any tasks as assigned by Head of function from time to time.

Requirements:

• At least a bachelor's degree or above
• At least 8-10 years Compliance-related experience in financial services/insurance-related industry focused in Market Conduct
• Sound technical Market Conduct knowledge and skills, with hands-on experience (i.e. BSC, Complaints Handling, ROP, etc)
• Strong attention to detail (i.e. proficient in reviewing work performed by more junior staff)
• Having prior financial advisory experience will be an added advantage
• Must be proficient in MS Office, Excel applications (e.g. able to use VLOOKUP, formula to call on fields in other documents, or even write macros within Excel)

Other competencies and traits:

• Uses initiatives to add value and increase efficiency in existing processes
• Possess good communication (verbal and written) skills with a strong EQ
• An eye for details, has a strong analytical mind with good problem-solving skills
• Has a self-motivated personality and is able to work well in a team
• Adaptable to changes
• Self-disciplined and motivated in a flexible hybrid work environment

The Non Financial Risk and Conduct team ensures that the business is fit for purpose by driving the execution of IB&M’s strategy, providing project governance, creating management tools, championing productivity, and supporting the International Leadership drive each region’s contribution to IB&M goals.

We are accountable for providing comprehensive and integrated risk management service and advice, as well as coordinating and implementing effective risk management activities under the Groups’ Frameworks across IB&M International.

Our objective is to proactively drive and strengthen the risk management culture within IB&M’s Asia operations. Your role has a specific focus on the Singapore office.

Strength (Risk Management): Work within the Non Financial Risk & Conduct team to embed effective controls and strengthen the risk management culture across the business, in partnership with Line 2.

Customer Focus: Support and work co-operatively with all the teams in the branch to ensure the highest standards of customer experience.

People: The role will involve interaction across all business areas of IB&M and collaboration with Line 2 Risk Management, Line 3 audit and relevant external parties. Work with branch management to build a strong risk management culture across the business.

Key responsibilities:

Co-ordinate and implement effective risk management activities under the relevant Group’s Risk Management Frameworks across IB&M. This includes:

• Governance/reporting – assist with the preparation of reporting of risk activities including risk governance forums, attendance and participation, minute taking where required;
• Risk profiles – manage the development and maintenance of an effective operational risk program in the branches for IB&M, ensuring that risks are being managed on an ongoing basis;
• Issues/incident management – drive proactive identification, mitigation and monitoring of risk items ensuring risks are managed within appetite.
• Controls assurance support.
• Act as an effective member of the Non Financial Risk team in location and collaborate with teams in IB&M or Group on any IB&M or Group Wide risk and control enhancements.

To be considered we are seeking:

• Institutional banking and financial markets product and process experience preferred.
• Strong technical skills & knowledge base of operational risk/compliance/financial crime.
• Ability to analyse trends, identify critical threats and opportunities, diagnose problems and issues and recommend appropriate actions dealing with the underlying root causes.
• Strong stakeholder management skills, including an ability to clarify and work with resistance.
• Organised, self-starter with keen attention to detail.
• Experience of working with a risk management system (e.g. open pages) preferred.

Sushi Kyuu By Shunsui is a concept under the Shunsui Group, and a sister restaurant of 6-time Michelin Plate Singapore awardee, Shunsui.

We are looking for a service manager trainee to be on board.

Job Description

- Manage reservations and inquiries

- Take orders and serve customers

- Manage floor supplies and equipment

- Maintain cleanliness of the outlet

Requirements

-Minimum of 2 years experience in F&B outlet

-Very basic knowledge of Japanese cuisine

Job Details

Salary: from $3.600 to $4,600

Working Days: 5 or 6 days per week

Overview

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centred on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 12 global brands, including the award-winning flagship Banyan Tree, Angsana, Cassia, Dhawa, Folio, Garrya, Homm, Laguna, and Skypark, as well as the brand extensions, Banyan Tree Escape, Banyan Tree Veya, and Angsana Heritage Collection.

The Role

We are seeking a highly skilled and motivated individual to join our team as a Brand Marketing & Communications to create and foster brand love for Banyan Group, our portfolio, and with a focus on upscale and midscale categories.

You will play a key role in designing the brand marketing and communication strategies, drive the end-to-end development of campaigns and content that enhances and also safeguards the brand's integrity. In close collaboration with our PR and social teams and agencies, you will spearhead brand awareness efforts with media, and influencer marketing and partnerships with content creators.

Your oversight includes, although not limited to:

• Banyan Group
• Upscale – Angsana and its brand extension Angsana Heritage Collection, and Garrya
• Midscale – Cassia, Dhawa, Homm & Folio

We are looking for a bold and dynamic individual with fresh ideas and a co-creative mindset yet grounded to grow these brands.

Responsibilities

Elevating Brand Awareness:

• Work closely with our PR team to develop and implement brand awareness and engagement campaigns for greater reach, engagement and share of voice. Collaborate on media relations efforts, press releases, and media events to maximize brand exposure.
• Collaborate with the Social Media Community team to identify and partner with relevant influencers and content creators. Ensure their content aligns with our brand values and objectives to reach new audiences.
• Partner closely with the Brand & Commercial team to optimize owned channels such as brand.com and CRM. Tailor messaging to suit various funnel stages, ensuring targeted and impactful marketing efforts.

On-Brand Content Strategy and Execution:

• Develop and execute compelling and on-brand content across various channels to engage and resonate with our target audience.
• Ensure consistent brand expression across all customer-facing materials used by Corporate and Hotel teams:

1. Verbal: Manage messaging and tone of voice.
2. Visual: Oversee the development and approval of marketing and communication assets, including photos and videos.

Support Hotels:

• Partner pre-opening properties in the development of their Marketing and Communication plans.
• Executing re-positioning projects for key outlets or properties based on business needs and/or market changes
• Planning and executing HQ-led activations and/or partnerships on property alongside other functions

Brand Campaign Development:

• Assist in the creation and execution of brand campaigns, including concept development, messaging, and creative direction.
• Collaborate with cross-functional teams to ensure the successful implementation of brand campaigns.
• Consult on and advise segment-specific campaigns targeting various customer segments such as families, couples, or wellbeing enthusiasts alongside the Customer Insights team. Collaborate with internal teams to identify key messages and creative elements that resonate with each segment.

Requirements

• Minimum of 10 years of experience in marketing communications; hospitality industry experience is a plus.
• Experience with building brands through psychographic targeting and utilizing data to inform decision-making and campaign development.
• Proven track record of end-to-end development of engaging and impactful campaigns across multiple channels and mediums.
• Skilled in brand storytelling with experience customizing global brand narratives for different regions, considering regional needs and nuances.
• Team player with good interpersonal and project management skills.
• Ability to multitask and prioritize projects effectively in a fast-paced, agile environment.
• Excellent verbal and written communication skills, with an eye for detail.
• Creative thinker with the ability to develop innovative marketing strategies.
• Strong project management and organizational skills.
• Strong understanding of graphic design, photography, videography, and social media platforms.