Total 4,858 service centre manager job vacancies in F&B / Tourism / Hospitality category in Singapore

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring a high level of customer satisfaction, managing staff, and maintaining the overall quality of service. This role requires strong leadership skills, a customer-oriented mindset, and the ability to manage financial aspects of the restaurant effectively.

Job Description:

Operations Management:

- Oversee the day-to-day operations of the restaurant, including opening and closing procedures.

- Ensure compliance with health, safety, and sanitation standards.

- Monitor inventory levels and order supplies as needed.

- Coordinate with kitchen staff to ensure timely and accurate food preparation.

Staff Management:

- Recruit, hire, train, and supervise restaurant staff.

- Schedule shifts and manage labor costs.

- Conduct regular performance reviews and provide ongoing training and development.

- Foster a positive and inclusive work environment.

Customer Service:

- Ensure high levels of customer satisfaction by providing excellent service.

- Handle customer complaints and resolve issues promptly and effectively.

- Monitor online reviews and feedback, and implement improvements as needed.

Key Requirements:

- Extensive (10+ years) in international restaurant concepts

- Proven pre-opening experience and knowledge to work seamlessly with the Directors to successfully plan and manage the pre-opening of a new restaurant

- Previous working experience with WILD HONEY - this is critical as our business is highly complex and takes years to master

- Outstanding and proven guest relations abilities

- Able to manage difficult situations in the moment and when they arise

- Outstanding and proven communication skills with excellent English in both verbal and written form

- Operations knowledge and ability to manage the day-to-day functioning of the restaurants

- A high level peerless individual to partner to the Directors to help oversee and manage the operations (see below)

- Detailed working knowledge of REVEL POS System, RESERVATIONS, YIELD MANAGEMENT including menu programming and back-end reports

- Proven ability to manage and meet company goals and financial targets

- Willingness to work weekends, evenings and PH

- Able to build long term relationships with staff and guests and build up a loyal client base

Note:

Due to manpower constraints, only shortlisted candidates will be contacted.

JOB DESCRIPTION

1. OPERATION PERFORMANCE

Provide strategic support and assistance to the Operations Manager and Assistant Operations Manager on the following key administrative functions:

❖ Monitoring outlet performance on social media on a daily basis and implement ongoing strategy to maintain desired review and rating.

✓ Facebook, Google and TripAdvisor 4.5

❖ Populate and analyses guests’ feedback to identify and strategize room for improvement.

❖ Analyses daily sales performance to identify under performance area and presents improvement strategies.

❖ Prepares information to disseminate to team during daily pre-service briefing in terms of performance report, guests’ feedback, product knowledge and any relevant matters towards improvement of service.

❖ Follow up with respective team members assigned to stock control, HR matters, FFE on any pending or outstanding matters to be resolved.

❖ Ensure end of shift Daily Sales Reporting and cashier reconciliation are done and reported accurately in line with company policies and procedures.

❖ Ensure sufficient security personnel are scheduled to meet day-to-day demand and in compliance with legal requirement. (NIGHT BUSINESS)

❖ Be updated with relevant licences and any form of contracts to ensure they are valid and in compliance with respective legislation or agreement. (NIGHT BUSINESS)

2. LEARNING AND DEVELOPMENT

❖ Coordinate closely with HR on OJT for all new employee following the 1-Group Training Outline.

❖ Develop, monitor and schedule OJTs in compliance with HR policies and procedures for all staff to ensure that they are equipped with the necessary tools, skills and knowledge relevant to the outlet productivity and efficiency needs.

❖ Regularly monitor and conduct training needs analysis of staff to identify improvement needed for their personal development towards achieving company’s objectives.

❖ View training as on-going practice, develop weekly and monthly training plan.

3. PEOPLE MANAGEMENT

❖ Display the suitable management/leadership style that would nurtures healthy workplace relationship and sense of belonging.

❖ Be the outlet’s ambassador in promoting open discussion, collective leadership and equal opportunity among all staff.

❖ Ensure that all staff are kept updated on new company’s policy & procedures and briefed on the company’s vision & mission.

❖ Disputes, disciplinary actions and performance management are conducted fairly, timely and unbiased in compliance with HR standard operating procedures, policies and procedures.

❖ Monitor staff scheduling and maintain labour cost as per budget.

❖ Participating in HR recruitment processes in accordance to stipulated policies and procedures.

❖ Ensure team members entitlements and benefits are up to date with HR department and relevant claims are attended to promptly.

❖ Accountable for submission and accuracy of staff timesheet to avoid dispute.

❖ Arrange 1:1

4. EVENT MANAGEMENT

❖ Working closely with event team on monitoring event conversation rates meet desired target. Continuously review all enquiries, providing support in ensuring event enquiries are attended.

❖ Attend personally or assigns a 2IC manager to attend the EO meeting and ensure timely operational plans and necessary liaison are made in expediting the event’s requirements.

❖ Coordinate with Senior Team Members on manpower requirement and arrangements.

❖ Conduct personally or assign a 2IC manager for the pre event briefing with Event Coordinator and event’s client to ensure all requirements are met to client’s satisfaction (BIBOL).

❖ Conduct pre event briefing with team members on event’s requirements, special requests, service sequence etc

5. SALES & MARKETING PLANNING AND STRATEGY

❖ Work closely with marketing team to develop plans and strategy to drive revenue, footfall and increase brand awareness which are align with the Group Vision Mission, Business Vision Mission, VPC, USP and Brand Pillars managing both Offline & Online Business.

❖ Ensure that marketing team update social media presence and all comments and feedbacks are responded timely and accordingly, in a professional manner.

❖ Coordinating with marketing team to ensure that all promotional aspects or materials are accurate and posted respectively within timeline.

❖ Disseminate information and mechanics on marketing drives with team members to ensure operational follow ups are executed.

6. FINANCIAL MANAGEMENT

❖ Prepares daily and monthly revenue targets to be submitted to finance department.

❖ Ensure sales transactions are carried out in accordance to company’s policies and procedures.

❖ Follow up with assigned team member to ensure cash/sales reconciliation at end of day is performed per standard operating procedures and in compliance with finance department policies and procedures.

❖ Daily Sales Target spreadsheet and Daily Sales Report are updated and filled up respectively before sending to the respective DSR forwarders list

❖ Ensure that the Cost of Goods are monitored and maintained accordingly through authorized procurements, submission of invoices to Finance and updating of Eatec.

❖ Generate Product Mix daily, weekly or monthly where deemed necessary to monitor discrepancies and analyse items sales performance.

❖ Responsible for accurate configuration of Agilisys.

❖ Approve and review business petty cash claims.

7. REPAIR & MAINTENANCE

❖ Conduct periodical checks on the entire venue and its surrounding, create a snag list of FF&E items requiring repair or maintenance.

❖ Ensure proper maintenance of all the system which includes and not limited to Agilisys, Av & Sound, Projectors.

❖ Responsible for acquiring quotation for approval by Direct Report on items needing repair or maintenance.

❖ Inspect and identify areas that are not in compliance with prevailing health and safety legislations and necessary immediate action is taken to rectify.

JOB REQUIREMENTS

ESSENTIAL CORE SKILLS

Interpersonal Skills –form an integral fabric of any business internal and external network. It is of paramount importance to be able to demonstrate the ability to interact or articulate with professional mannerism with all stakeholders in any given situation; from presenting business objectives to pacifying agitated customer.

Organizational Skills – Managing a whole property warrants juggling and multi-tasking day to day operational demands. This skill set will demonstrate the urgency to prioritize various tasks and manage timeline efficiently. Good time management and attention to detail will be an integral attribute to be at the forefront of any task.

Decision-Making Ability – In this fast pace industry, they are lots of decisions to be made that demands constant thinking on your feet. It ranges from “pop-up” issues that require lateral thinking decisions to short- and long-term strategic executive decisions that will undergo C-Leadership process. The primary skills set in both situational decision making and strategic executive decisions require a sound analysis and market knowledge.

Business Sense (Entrepreneurial skills) – Administrative duties are amongst the primary tasks in a managerial job scope. It is a responsibility that intertwined or co-reliance with other day to day operation’s needs. A well-developed entrepreneurial skill will facilitate operational efficiency in outlet management.

Are you passionate about exceptional beverages? Look no further! We are seeking a Beverage Manager to join our team and to proudly represent our beverage brands and further develop the category!

We are a fine food distributor who select the best ingredients from the word and share them with our customers. We are searching for an individual with an entrepreneurial spirit, a sense of ownership and accountability who can work within a budget while creating maximum impact to join our dynamic team.

Role and Responsibilities:

• Develop and execute a comprehensive sales strategy with a focus on driving growth of the brands within the beverage category
• Build and maintain relationships with key accounts across the horeca sector
• Identify and build a strong customer pipeline and converting potential leads into new accounts
• Collaborate with the Marketing team to share input and insight to marketing campaigns
• Maintain relationships with beverage suppliers and work closely together to develop and execute sales strategies
• Train and educate sales teams on the features, benefits, and selling techniques for the beverage
• Stay updated on industry trends, emerging beverages, competitor activities and potential opportunities

Qualifications and Skills:

• Proven experience as a Beverage Manager or in a similar role within the hospitality industry or strong sales experience
• Deep knowledge of the beverage industry including suppliers, brands, customers and trends
• Strong leadership skills, with the ability to inspire and motivate
• Excellent communication and interpersonal skills, enabling effective collaboration with colleagues, customers and suppliers.
• Detail-oriented mindset with a focus on maintaining high standards of quality and consistency.
• Ability to be self motivated with and entrepreneurial sprit willing to take ownership of tasks
• Preferred fluency in both English and French

1. OPERATION PERFORMANCE

Provide strategic support and assistance to the Operations Manager and Assistant Operations Manager on the following key administrative functions:

❖ Monitoring outlet performance on social media on a daily basis and implement ongoing strategy to maintain desired review and rating.

✓ Facebook, Google and TripAdvisor 4.5

❖ Populate and analyses guests’ feedback to identify and strategize room for improvement.

❖ Analyses daily sales performance to identify under performance area and presents improvement strategies.

❖ Prepares information to disseminate to team during daily pre-service briefing in terms of performance report, guests’ feedback, product knowledge and any relevant matters towards improvement of service.

❖ Follow up with respective team members assigned to stock control, HR matters, FFE on any pending or outstanding matters to be resolved.

❖ Ensure end of shift Daily Sales Reporting and cashier reconciliation are done and reported accurately in line with company policies and procedures.

❖ Ensure sufficient security personnel are scheduled to meet day-to-day demand and in compliance with legal requirement. (NIGHT BUSINESS)

❖ Be updated with relevant licences and any form of contracts to ensure they are valid and in compliance with respective legislation or agreement. (NIGHT BUSINESS)

2. LEARNING AND DEVELOPMENT

❖ Coordinate closely with HR on OJT for all new employee following the 1-Group Training Outline.

❖ Develop, monitor and schedule OJTs in compliance with HR policies and procedures for all staff to ensure that they are equipped with the necessary tools, skills and knowledge relevant to the outlet productivity and efficiency needs.

❖ Regularly monitor and conduct training needs analysis of staff to identify improvement needed for their personal development towards achieving company’s objectives.

❖ View training as on-going practice, develop weekly and monthly training plan.

3. PEOPLE MANAGEMENT

❖ Display the suitable management/leadership style that would nurtures healthy workplace relationship and sense of belonging.

❖ Be the outlet’s ambassador in promoting open discussion, collective leadership and equal opportunity among all staff.

❖ Ensure that all staff are kept updated on new company’s policy & procedures and briefed on the company’s vision & mission.

❖ Disputes, disciplinary actions and performance management are conducted fairly, timely and unbiased in compliance with HR standard operating procedures, policies and procedures.

❖ Monitor staff scheduling and maintain labour cost as per budget.

❖ Participating in HR recruitment processes in accordance to stipulated policies and procedures.

❖ Ensure team members entitlements and benefits are up to date with HR department and relevant claims are attended to promptly.

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❖ Accountable for submission and accuracy of staff timesheet to avoid dispute.

❖ Arrange 1:1

4. EVENT MANAGEMENT

❖ Working closely with event team on monitoring event conversation rates meet desired target. Continuously review all enquiries, providing support in ensuring event enquiries are attended.

❖ Attend personally or assigns a 2IC manager to attend the EO meeting and ensure timely operational plans and necessary liaison are made in expediting the event’s requirements.

❖ Coordinate with Senior Team Members on manpower requirement and arrangements.

❖ Conduct personally or assign a 2IC manager for the pre event briefing with Event Coordinator and event’s client to ensure all requirements are met to client’s satisfaction (BIBOL).

❖ Conduct pre event briefing with team members on event’s requirements, special requests, service sequence etc

5. SALES & MARKETING PLANNING AND STRATEGY

❖ Work closely with marketing team to develop plans and strategy to drive revenue, footfall and increase brand awareness which are align with the Group Vision Mission, Business Vision Mission, VPC, USP and Brand Pillars managing both Offline & Online Business.

❖ Ensure that marketing team update social media presence and all comments and feedbacks are responded timely and accordingly, in a professional manner.

❖ Coordinating with marketing team to ensure that all promotional aspects or materials are accurate and posted respectively within timeline.

❖ Disseminate information and mechanics on marketing drives with team members to ensure operational follow ups are executed.

6. FINANCIAL MANAGEMENT

❖ Prepares daily and monthly revenue targets to be submitted to finance department.

❖ Ensure sales transactions are carried out in accordance to company’s policies and procedures.

❖ Follow up with assigned team member to ensure cash/sales reconciliation at end of day is performed per standard operating procedures and in compliance with finance department policies and procedures.

❖ Daily Sales Target spreadsheet and Daily Sales Report are updated and filled up respectively before sending to the respective DSR forwarders list

❖ Ensure that the Cost of Goods are monitored and maintained accordingly through authorized procurements, submission of invoices to Finance and updating of Eatec.

❖ Generate Product Mix daily, weekly or monthly where deemed necessary to monitor discrepancies and analyse items sales performance.

❖ Responsible for accurate configuration of Agilisys.

❖ Approve and review business petty cash claims.

7. REPAIR & MAINTENANCE

❖ Conduct periodical checks on the entire venue and its surrounding, create a snag list of FF&E items requiring repair or maintenance.

❖ Ensure proper maintenance of all the system which includes and not limited to Agilisys, Av & Sound, Projectors.

❖ Responsible for acquiring quotation for approval by Direct Report on items needing repair or maintenance.

❖ Inspect and identify areas that are not in compliance with prevailing health and safety legislations and necessary immediate action is taken to rectify.

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

Job Profile Summary:

Your role is crucial for ensuring that the company operates within legal boundaries, adheres to regulations, and maintains ethical standards. Your responsibilities include overseeing regulatory compliance, assessing risks, and designing and implementing risk and compliance programs. Effective communication, analytical thinking, and ethical integrity are essential skills for success in this role.

Job Description:

• Develop and implement company policies, Group’s requirements, and regulations.
• Provide guidance and assistance to business units regarding relevant regulations specific to the insurance industry. Integrate regulatory requirements into business plans and processes.
• Stay informed about insurance regulations, consultation papers, and new pronouncements. Ensure that these updates are incorporated into the procedures and disseminated to the relevant key stakeholders.
• Identify risks that could impair the company's reputation, information security, or general operations and implement ways to mitigate or eliminate them entirely.
• Collaborate with business functions to document controls related to risk management, compliance with insurance laws and regulations, established compliance programs, internal controls, and operational processes.
• Work with relevant business units to address regulatory requirements and implement relevant measures to address identified risks.
• Clearly articulate compliance-related matters to representatives and/or business units.
• Assist in managing internal audit reviews/projects related to financial, operational, and sales advisory process aspects specific to risk and compliance.
• Assist in monitoring control systems to deal with violations of regulations and internal policies.
• Review existing processes relating to data privacy, regulatory, sales compliance and financial crimes requirements.
• Provide regular and/or ad-hoc reporting to relevant governance forums.
• Undertake ad-hoc tasks, projects or reviews as directed by Head of Risk and Compliance.

Competencies & Personal Traits

Who we are looking for:

• Experience in regulated insurance financial institution
• Familiar with all applicable statutes, rules, and regulations relevant to the Financial Advisers industry, including the Financial Advisers Act, MAS Codes, Notices, Guidelines, and AML/CFT regulations.
• Excellent communicator with ability to translate regulatory requirements relevant to the business and representatives.
• Nimble and flexible to change, able to adapt to fast-paced and changing situations.
• Experience in Compliance and Risk processes.
• Organized and meticulous.
• Good stakeholder management and enjoys working with people at all levels of seniority.

Working Experience:

• At least 4-6 years of working experience in risk and/or compliance roles. This experience is preferably gained within the insurance industry.
• Exposure to the Financial Advisers sector, regulatory compliance, and risk management is highly valuable.

Education:

• Degree in any discipline.

Language:

• Strong command of the English language.

Overview

To manage and sustain the company’s entire IT infrastructure, including overseeing networks, software, and security systems to ensure they remain stable, reliable, and secure. The IT Manager will provide end-user support and help desk services, offering guidance to users in accordance with ICT policies and procedures. Additionally, the IT Manager will be responsible for strategic IT planning, cybersecurity, and leading IT initiatives to align with the company’s goals. This includes working on an IT strategy roadmap for Singapore in collaboration with headquarters and implementing improvements to IT standards in line with industry best practices.

Responsibilities:

• Manage and maintain the company’s IT infrastructure, including networks, servers, storage, and cloud services.
• Ensure network availability, performance, and security through regular monitoring, system upgrades, and proactive maintenance.
• Oversee data backup, disaster recovery, and business continuity plans.
• Implement and manage a comprehensive cybersecurity strategy, ensuring systems are protected against threats and compliant with regulations.
• Provide first-line support for hardware (laptops, desktops, smartphones, printers) and software (Microsoft Windows, Microsoft Office, proprietary software).
• Offer day-to-day end-user support, including installation, configuration, and troubleshooting for PCs, servers, peripherals, networking, and software.
• Manage user accounts, access rights, and security settings, ensuring compliance with company policies.
• Perform administration tasks, including user management, new joiner/leaver processes, and maintaining IT documentation.
• Track, manage, and monitor security/compliance of hardware inventory and software licensing.
• Prepare and update technical documentation for software applications.
• Develop and execute an IT roadmap aligned with the company’s strategic goals, focusing on innovation, scalability, and cost-effectiveness, while collaborating with HQ for strategic alignment.
• Implement and improve IT standards in line with industry best practices.
• Manage vendor relationships, negotiate contracts, and ensure the timely delivery of IT equipment and services.
• Lead and participate in IT projects, including system upgrades, migrations, and new technology implementations.
• Coordinate with other departments to ensure smooth transitions and minimize disruption during IT changes.

Requirements:

• At least a diploma in Computer Science, Information Technology, or a related field; a Bachelor’s degree is preferred.
• Minimum 5 years of experience in IT support or a similar role. Experience in IT management, network management, and cybersecurity principles is highly advantageous.
• Strong knowledge and ability to handle network-level problems, including switches, routers, firewalls, and other IT infrastructure devices.
• Experience with cybersecurity best practices and maintaining secure IT environments.
• Proficiency in Microsoft Office and other relevant software tools.
• Self-motivated with the ability to work independently or as part of a team.
• Strong interpersonal and communication skills, with a good service aptitude.
• Ability to work in a fast-paced environment while maintaining meticulous and excellent administrative work.
• Strong documentation skills, including writing manuals, presentations, and workflows.
• Willingness to engage in hands-on work and manage all aspects of the IT function as a one-person operation.

Job Responsibilities:

• Manage all aspects of restaurant operations, including customer service, kitchen efficiency, and inventory control.
• Lead and train a multicultural team, ensuring that both kitchen staff and front-of-house employees maintain high standards.
• Implement marketing strategies to promote the restaurant and attract both local and international customers.
• Oversee food safety and hygiene standards, ensuring compliance with local regulations.
• Liaise directly with overseas suppliers to ensure the authenticity of imported ingredients.
• Develop and implement new strategies to expand the restaurant's footprint in international markets, particularly in China, Thailand, Indonesia & Malaysia.

Position Requirements:

• Minimum 5 years of experience in managing operations for Chinese cuisine restaurants, with a focus on Hunan or Sichuan cuisine.
• Proven track record in managing overseas restaurant operations, particularly in China, Thailand, Indonesia & Malaysia, is essential.
• Proficiency in Mandarin (spoken and written) is required to effectively communicate with suppliers and the brand's headquarters based in China, ensuring accurate execution of business operations.
• Strong understanding of Chinese culture, dining habits, and customer service expectations.
• Familiarity with Chinese food suppliers and the ability to source authentic ingredients is a key requirement.
• Proven ability to develop and implement marketing strategies targeted at Chinese clientele, especially within the F&B sector.
• Proven educational background in Marketing or Mass Communication is highly preferred.
• Willingness to travel domestically and internationally as needed to support business objectives and represent the company's interests.
• Excellent interpersonal and communication skills to collaborate effectively with internal teams and external partners. Strong negotiation and relationship-building abilities.