Total 3,553 social responsibility manager job vacancies in F&B / Tourism / Hospitality category in Singapore

The manager will be tasked to oversee the following:1. Manage all day-to-day operations of the Restaurant, Takeaway, and delivery.2. Manage and store vendors contracts and invoices.3. Coordinate communication between front of the house and back of the house staff.4. Producing and Prepare employees duty roster and shift schedules.5. Supervise kitchen, operations staff, and provide assistance as needed.6. Arrange for new employees proper onboarding (scheduling trainings and ordering uniforms)6. Taking reservations and Handling customer enquiries or complaints for the Restaurant, Takeaway, and delivery.7. Gather guests feedback and recommend improvements to our menus agreeing and managing budgets.8. Planning menus, ordering supplies, overseeing stock levels.9. Keep detailed records of daily, weekly, and monthly costs and revenues10. Preparing and presenting staffing/sales reports.11. Assessing and improving profitability.Setting targets.12. Handling all day-to-day administration and paperwork.13. Liaising with customers, employees, suppliers, licensing authorities and sales representatives.14. Handling of all food orders for dine-in, take away and deliveries.15. Managing orders on all take away or food delivery platforms.16. Work closely with Kitchen teams to ensure timely delivery of quality food.17. Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.18. Making improvements to the running of the business and developing the restaurant.19. Maintain a prepared, clean, and sanitary work area at all times. To ensure that all staff are compliant to the safety, hygiene, and sanitation procedures at all times.20. Always ensure compliance with all legally required hygiene and safety practices and maintain high standards of cleanliness and safety in the kitchen and other relevant areas.21. Ensure that food handling and hygiene regulations are followed in accordance with SFA & other government

Responsibilities:
• Responsible for the daily operation of the hotel, which includes managing and directing other personnel such as housekeeping, administration and security.
• Creates an operating environment that assures consistent guest satisfaction.
• Maintains product and service quality standards by conducting on going
evaluation, investigating complaints and initiates corrective action.
• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
• Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Deals with the general public, customers, employees and government officials with tact and courtesy.
• Plans and organizes the work of others.
• Other duties as assigned.

Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in Hospitality/Tourism/Hotel Management or equivalent.
• At least 5 year(s) of relevant working experience.
• Preferably Managers specializing in Hotel Management/Tourism Services or equivalent.
• Candidate is required to work in Phuket Thailand
• Candidate must have relevant expeience in working in Thailand
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The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or Degree from preferably hospitality or related field.
• Minimum 5 years relevant experience with at least 2 years at a management level.
• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Directs, trains and motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyses and resolves problems, and exercises good judgment.
• Prioritises and organizes work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.