Total 13 technical support engineer job vacancies in F&B / Tourism / Hospitality category in Singapore, South East

Main Responsibilities:

As a Senior Administration & Business Support Executive, you are responsible for the day-to-day operations of the office and playing a key role in creating a safe and pleasant workplace environment for the company. This includes the management of all vendors including building management, all third-party service providers (cleaning staffs) and vendors. You are also the primary contact point with our business travel providers and in providing Executive Support for Senior Management as required. You will also be required to support on other administrative activities such as coordination and support of internal visitors and company events and in receiving external guests.

• Manage day-to-day operations of the office, ensuring a safe and welcoming office environment for all staffs
• Manage office pantries, key 3rd Party service providers (Cleaning Staffs) and Building Management/Landlord
• Manage all vendors (Office Supplies, Services) to deliver efficient and cost-effective support for daily operations
• Liaise with external vendors and manage office maintenance servicing for pantry facilities and appliances, landscaping, and overall office cleanliness
• Monitor office inventory and vendor contracts (service and maintenance) and ensure office is fully equipped to support day-to-day operations
• Act as the primary contact point for business travel providers, ensuring staffs have high quality and seamless travel experience and manage relationships with hotels and airlines
• Support in procurement of corporate contracts
• Update and track office administration expenses and monitoring of annual budget
• Coordinate and support office events and arrangements such as travel logistics, restaurant/venue booking and liaison
• Organize and sort company correspondences including coordination of internal and external courier activity
• Keep track of joiners and leavers and manage administration on/offboarding, profile creation/deletion
• Coordinate with HR and manage company merchandise
• Check and submit vendor/travel invoices for processing
• Provide business support to Senior Executives such as arrangement of travel and hotel bookings, calendar appointments and business claims as required
• Responsible for upholding the appearance of the reception area, creating a positive experience for internal and external guests
• Ensure external guests are professionally received and directed as required
• Support internal visitors to Singapore Office including hotel bookings, visa/invitation letters and general logistics

Experiences:

• At least 3-5 years’ relevant working experiences in Secretarial / Administration / Cabin Crew background in a fast-paced MNC environment

Other skills (Computer Skills, etc):

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Highly effective communication skills to work with internal/external stakeholders in a fast-paced, multicultural and diverse setting
• Good organization and time management skills
• Meticulous with a keen eye for detail
• Proven ability to handle confidential and sensitive information with discretion
• Self-motivated, confident, and mature approach
• Able to juggle multiple priorities and concurrent tasks
• Willingness to learn with positive attitude
• Team-player

Languages:

• Proficiency in English and Bahasa/Mandarin to work with internal/external stakeholders who converse only in English, and with Bahasa/Chinese counterparts who converse only in Malay/Mandarin

Academics:

• Diploma/ Degree in Office Administration/ Business Management/ Secretarial Studies or any related field of study

Primary Responsibilities:

Service Delivery Leadership:

• Oversee the end-to-end delivery of digital services, ensuring projects are completed on time, within scope, and on budget.
• Manage delivery teams, ensuring alignment with customer expectations and business objectives.
• Drive continuous process improvement and ensure high standards of service quality and efficiency.
• Coordinate with cross-functional teams, including operations, technical teams, and product development, to deliver integrated solutions.
• Pre-Sales Support:
• Collaborate with sales teams to provide technical expertise and solution design during the pre-sales phase.
• Engage with prospective clients to understand their business needs and align them with appropriate digital solutions.
• Prepare and present technical proposals, solution architecture, and delivery plans to customers.
• Assist in the development of RFPs/RFIs and contribute to pricing strategies by offering insights on delivery costs and timelines.
• Stakeholder Management:
• Maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
• Act as a key point of contact for clients during both the delivery and pre-sales phases to ensure expectations are met.
• Risk & Resource Management:
• Identify potential risks and implement mitigation strategies to ensure smooth service delivery.
• Oversee resource allocation, ensuring that project teams are staffed appropriately and efficiently.

Requirements:

1. Educational Background:
   • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
   • Relevant certifications (e.g., PMP, ITIL, or Agile) are a plus.
2. Experience:
   • Minimum of 8 years of experience in digital service delivery, project management, or a related role.
   • Proven experience in pre-sales support, including solution design and technical proposal development.
   • Experience leading cross-functional teams and managing client relationships.
3. Technical Skills:
   • Strong understanding of digital services and technologies (e.g., cloud computing, software development, data analytics).
   • Familiarity with project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
4. Soft Skills:
   • Excellent communication and interpersonal skills to effectively engage with clients and stakeholders.
   • Strong analytical and problem-solving abilities to address challenges and identify opportunities.
   • Leadership qualities to inspire and motivate delivery teams.
5. Risk & Resource Management:
   • Experience in identifying project risks and developing mitigation strategies.
   • Ability to manage resource allocation effectively and efficiently.
6. Customer-Centric Mindset:
   • A track record of aligning services with customer needs and expectations.
   • Ability to build and maintain strong relationships with clients and partners.
7. Strategic Thinking:
   • Strong business acumen to understand client objectives and align digital solutions accordingly.
   • Ability to contribute insights to pricing strategies and delivery cost estimation.

Civil Engineer Job Descriptions:

• Supervise and checking of all subcon and internal team, to ensure carried out in accordance to contractual specifications, quality standards, statutory compliance & client's requirements and safety.
• Assist Project Manager in all project matters, on-site technical/ engineering matters and authority submissions.
• Cooperate with site supervisor for all project and technical matters.
• Preparation of project weekly & monthly report, master schedule, micro task program, method of statement, construction sequence, hoisting plan, safe work procedure, risk assessment, any other technical documents.
• Co-ordinate works with Clients / Sub Contractors / Suppliers / Consultants.
• Plan & track the project progress, all site works, including program schedules and construction methods, forecast equipment, material and manpower requirement, and control usage and wastages of all aligning with the project completion timeline.
• Technical expertise and knowledge in foundation, structural and building and steel works
• Other adhoc duties by Management assigned from time to time.

Requirements:

• Degree in Civil or Structural Engineering
• 3-5 years civil engineering project management / building construction in construction industry
• Excellent leadership, time management, analytical, communication, presentation, and interpersonal skills
• Organized, meticulous with positive work attitude.
• Salary from $3,000 to $5,000

Primary Responsibilities:

Service Delivery Leadership:

• Oversee the end-to-end delivery of digital services, ensuring projects are completed on time, within scope, and on budget.
• Manage delivery teams, ensuring alignment with customer expectations and business objectives.
• Drive continuous process improvement and ensure high standards of service quality and efficiency.
• Coordinate with cross-functional teams, including operations, technical teams, and product development, to deliver integrated solutions.
• Pre-Sales Support:
• Collaborate with sales teams to provide technical expertise and solution design during the pre-sales phase.
• Engage with prospective clients to understand their business needs and align them with appropriate digital solutions.
• Prepare and present technical proposals, solution architecture, and delivery plans to customers.
• Assist in the development of RFPs/RFIs and contribute to pricing strategies by offering insights on delivery costs and timelines.
• Stakeholder Management:
• Maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
• Act as a key point of contact for clients during both the delivery and pre-sales phases to ensure expectations are met.
• Risk & Resource Management:
• Identify potential risks and implement mitigation strategies to ensure smooth service delivery.
• Oversee resource allocation, ensuring that project teams are staffed appropriately and efficiently.

Requirements:

1. Educational Background:
   • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
   • Relevant certifications (e.g., PMP, ITIL, or Agile) are a plus.
2. Experience:
   • Minimum of 8 years of experience in digital service delivery, project management, or a related role.
   • Proven experience in pre-sales support, including solution design and technical proposal development.
   • Experience leading cross-functional teams and managing client relationships.
3. Technical Skills:
   • Strong understanding of digital services and technologies (e.g., cloud computing, software development, data analytics).
   • Familiarity with project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
4. Soft Skills:
   • Excellent communication and interpersonal skills to effectively engage with clients and stakeholders.
   • Strong analytical and problem-solving abilities to address challenges and identify opportunities.
   • Leadership qualities to inspire and motivate delivery teams.
5. Risk & Resource Management:
   • Experience in identifying project risks and developing mitigation strategies.
   • Ability to manage resource allocation effectively and efficiently.
6. Customer-Centric Mindset:
   • A track record of aligning services with customer needs and expectations.
   • Ability to build and maintain strong relationships with clients and partners.
7. Strategic Thinking:
   • Strong business acumen to understand client objectives and align digital solutions accordingly.
   • Ability to contribute insights to pricing strategies and delivery cost estimation.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as People projects and operation support manager at Civica

In this exciting 12 months contractual role, you'll drive the delivery of workforce solutions, ensuring smooth coordination and insightful reporting to fulfil our customers' needs while promoting a high level of employee engagement.

Overseeing a network of 300+ schools, all valued customers, you'll collaborate closely with the HRBP from our People team—truly a people-centric role! We're in search of a dynamic leader with a track record of managing large-scale projects. In this position, you'll supervise a team of 3-5 People Support Specialists and executives. This role involves direct client interaction, allowing you to play an essential part in fulfilling customer needs while making a significant impact on the schools and their libraries, ensuring they operate effectively for the benefit of the student community.

Discover more about our initiatives- Spydus Integrated Library Management System Software | Civica

What you will have to be successful in this role

• We’re looking for a friendly and relatable individual who is not only tech-savvy but also understands the power of empathy. If you thrive on challenges and enjoy thinking creatively to solve problems, while communicating effectively, we want to hear from you!
• Preferred Qualifications: Experience working with schools, overseeing large projects, and familiarity with educational environments would be a definite plus!
• Field of Focus: Educational Institutions and Libraries
• Qualification- bachelor’s degree in business or human resource with good credit in English
• Familiar with local HR practices
• Strong IT skills and proficient in MS Office is a must
• Strong stakeholder management skills

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

Location: Singapore (On-site)
Start Date: ASAP

Key Responsibilities:

• Test and commission battery systems at customer sites across multiple countries.
• Conduct Factory Acceptance Tests (FAT) and prepare test and QC reports.
• Guide customers in integrating batteries with renewable energy sources and generators.
• Troubleshoot hardware/software issues and provide on-site and remote support.
• Collaborate closely with product teams for seamless system integration

• 3-4 years of experience in power management/control systems (battery technology experience is a plus).
• Strong background in hardware engineering, power topologies, and systems like AC/DC inverters, UPS, and BMS.
• Hands-on problem-solving skills with a willingness to travel internationally for installations and support.
• Proficient in Microsoft Office tools.

Job Purpose

Provide scientific / technical support for lab equipment validation / revalidation and requalification activities including computerized systems performed in compliance to cGMPs, SOPs and applicable guidelines and normatives, with continuous improvement in quality and efficiency.


Major Accountabilities

Validation – draft, execution and review of protocol / report

Development validation protocols from Validation Plans.
Perform lab equipment including computerized systems validations, revalidations, requalifications, and on-site projects. Liaising with all the relevant parties cross functionally to ensure accurate and timely execution.
Author summary reports and ensure that are technically correct and comply with internal and external requirements.
Perform Lab Equipment Validation Maintenance Review and re-qualification activities to ensure GMP equipment is continuously maintained in a validated state.
Support with decommissioning of the lab equipment.
Perform investigations to the discrepancies during validation and qualification / re-qualifications, if any.
Participate in the coordination of efforts of multi-disciplined project team on the writing, performance, documentation and approvals of validation lifecycle documentations.
Participate in review of Vendor Validation Protocols / Reports including discrepancies investigation / closure
Ensure approval of validation documentation on a timely basis.
Ensure protocols are executed as intended according to the study plan/approach.
Assure high scientific quality of all studies and that they are carried out in a safe manner.


Requirements

A minimum of 3 years’ experience in Pharmaceutical manufacturing and cGMP environment. In depth knowledge of cGMPs and validation.
Familiarity with Regulatory requirements and local Codes & Standards (e.g.FDA, EMEA,GAMP and ICHQ7)
Significant experience within the biotech industry, preferably directly with Lab Equipment Qualification (LEQ) experience.
Experience in a GMP facility, with strong knowledge of GMP regulations.
Hands on working experience on Validation and QA experience is preferred.
Working experience with validation procedures.
Must be able to effectively multi-task and work independently, project management skills highly desired.
Strong communication skills and self-motivated.
Team player, with strong focus on safety, quality and timelines

This position is responsible for providing technical and IT support to the business units. The role included implementation, configuration and deployment of IT and security system.

• Consult with clients, vendors and personnel in other departments or construction foremen to discuss and resolve issues.
• Administer and setup network data security, include Active Directory, group policy, password policy, audit trail log, firewalls, antivirus update, window hardening and security event log backup, etc.
• Able to read and understand system audit trail report and act to fix the problems.
• Prepare reports for purposes of planning preventive works, stock spare list, meeting minutes, cyber security report and daily works job sheet, etc.
• Set up cost monitoring and reporting systems and procedures.
• Install and configure wireless networking equipment.
• Install and configure AT managed network switch, include VLAN configuration, trunk, Port management, POE power setting, CLE configuration, and IP routing.
• Configuration of IGMP Multicast streams and UDP and TCP/IP.
• Install and configure the Microsoft OS. VMware, Microsoft Clustering and Server Security Hardening. Provide monthly Microsoft Window Server/workstations OS backup and restoring. Clone the image of harddisk and to recover the system from backup harddisk when system failed using Acronis or other tools.
• Update Microsoft Window patch using online tools and offline patch update. (Microsoft baseline)
• Configure of SQL and manage of database include database repair, backup and restore.
• Understanding of cyber security, prevention, implementation according to IM 8 Singapore Infocom guide.
• Install and configure raid 1, raid 5, raid 6 and harddisk format. Recover any harddisk failure using disk management tools.
• Install and configure of SNMP and NTP. Able to use tools such as Netgain and master clock for devices monitoring and time sync.
• Create, analyze, report, convert, or transfer data, using specialized applications program software.
• Provide implementation, configuration, deployment, and support of systems, including, but not limited to client computing devices and servers.
• Provide training to new engineers and other training sessions as required.
• Able to coordinate, log cases and assist with other system specialist when they issue with their systems.
• To support CCTV and card access software installation, integration, and configuration.
• To troubleshoot VMS and ISMS application, software, and servers’ issues.
• Assist Project Managers and Engineers to prepare systems related diagram for the project implementation.
• Ensure systems design conforms to contract and technical requirements.
• Engage with back line support and/or with vendor’s support to diagnose and rectify technical problems to effectively resolve project implementation issues. Attend to preventive and corrective maintenance to backend system.
• Will be required to be on 24/7 standby
• Strong commitment to meeting customer’s SLA
• Reporting to Technical Manager.
• Responsible for the smooth operation of backend equipment and handles the technical aspect with regards to the backend system include overall network and switches at Securitas office/SOC and customers sites.

This role will support the operations for our recently launched revolutionary blood-based test for early cancer detection. In this role, you will work with our dynamic AMEA (Asia Pacific, Middle East and Africa) Team and collaborate closely with our US lab as well as our distributors in the region. We expect you to be an exceptional team member who will go that extra mile for patient care and help resolve urgent and time-critical issues. You should be able to personally engage customers in a positive and friendly manner to resolve issues and deliver the best possible customer experience.

Job Responsibilities:

1. Responsible for receiving and responding to all types of communication: phone, email and web inquiries from channel partners, customers (physician offices, laboratories, and hospitals) and patients.

2. Handle a variety of inquiries, including questions about our technology, products and services, status of test results etc.

3. Create content and SOPs for product launch with new clients and train external partners on the operations set-up.

4. Direct enquiries internally to the appropriate departments (e.g. medical, finance, commercial, marketing, etc.)

5. Keeping precise and clear documentation of all communications and follow up activities

6. Follow up with channel partners and other related stakeholders to obtain missing information required to complete the order entry process

7. Send/re-send patient reports as requested by the customers

8. Assist with logistics/operations set-up for our commercial business and clinical trials

9. Order and/ or facilitate the supply of kits and manage replenishment of kit inventory based on demand, for our teams in different markets.

10. Understand accessioning and laboratory operations protocols as set by the lab.

11. Develop process improvements related to case tracking, while keeping focus on both quality and turn-around time (TAT) and flag any delays to respective teams.

12. Establish and adhere to Standard Operating Procedures (SOP’s) pertaining to various activities in the workflow.

13. Collaborate with the software team to test enhancements leading to improvements in operational efficiencies

14. Maximize our systems and tools to make the Client Service experience as positive and seamless and as possible.

15. Participate in projects that extend beyond your day to day to stretch to help build a world class Client Service organization.

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, Twitter, and Instagram.

 

Blackstone Technology & Innovations

Blackstone Technology & Innovations (BXTI) is the technology team at the core of each of Blackstone’s businesses and new growth initiatives. Serving both internal and external clients, we work to build the next generation of systems that manage risk, create efficiency, and improve transparency within the firm and across our broad community of investors and portfolio companies.  

BXTI is nimble and entrepreneurial – our open, iterative design processes and rapid pace of development mean that everyone on the team has the opportunity to make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Blackstone. We are critical to the firm maintaining its competitive edge. 

Job Description     

As a Software Engineer for Private Equity & Real Estate Technology, you will be part of a dynamic team of full-stack engineers in designing, building, deploying, testing, and supporting applications and related services hosted on AWS. Collaborating with business stakeholders, you will drive business value while ensuring the delivery of high-quality code. You’ll tackle a variety of problems from scaling out infrastructure to promoting business efficiency through automating business processes. You’ll devise elegant solutions to Blackstone's most important problems and put your own best ideas to work in an entrepreneurial environment inside one of the world's most successful companies.

Our internal applications leverage a highly scalable microservices architecture deployed on cloud-hosted containerized environment. Key technologies in our stack include NextJS/React, FastAPI, Python, C#, Terraform, SQL, AWS ECS, AWS Lambda, AWS Step Function, AWS DynamoDB, AWS S3, CI/CD tooling (e.g., Jenkins), and data warehouse solutions like Snowflake.

Responsibilities:

• Developing and maintaining software solutions using languages such as Python, C#, TypeScript/JavaScript, and SQL, ensuring high code quality, scalability, reliability, and security.

• Creating, deploying, and maintaining APIs and microservices to integrate with front-end and third-party applications.

• Writing automated unit, integration, and deployment tests to ensure software quality.

• Building cloud-native solutions using AWS, Terraform, and Docker focusing on scalability and robustness.

• Utilizing standard CI/CD tooling, such as GitLab and Jenkins, to automate deployment of application code across different environments.

• Building, supporting, and integrating with applications, microservices, and data pipelines on various platforms.

• Embracing an inner-source approach and culture to enhance collaboration within the organization.

• Collaborating with cross-functional teams to design and implement new features and applications, following Agile methodologies and utilizing tools like JIRA.

• Mentoring junior developers, contributing to a positive team culture, and being open to learning from senior engineers.

• Automating deployments using GitLab and Jenkins in coordination with Platform and DevOps engineers.

Qualifications:

• Bachelor's or Master's degree in Computer Science or a related field.

• 1+ years of software engineering experience, with proficiency in C# and/or Python

• Experience working with databases (relational and/or NoSQL) and cloud technologies (preferably AWS), is highly desirable.

• Knowledge of infrastructure as code tools like Terraform and containerization technologies like Docker.

• Understanding of Agile methodologies, especially Scrum, and ability to manage projects from start to finish.

• Deep understanding of RESTful API design, development, and scalable microservice architectures.

• Ability to develop scalable, secure, and maintainable code with strong object-oriented programming experience.

• Eager to learn, excellent problem-solving abilities, and a strong attention to detail.

• Effective communication skills, both written and verbal, along with the ability to work collaboratively in a team environment, are essential.

• Self-starter with an entrepreneurial attitude, willing to teach, mentor others, and learn new technologies.

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position.  Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.  All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), +44 (0)20 7451 4000 (EMEA) or +852 3656 8600 (APAC).

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;

• Marketing Blackstone funds to new or existing clients;

• Supervising or training securities licensed employees;

• Structuring or creating Blackstone funds/products; and

• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis.  Please speak with your Blackstone Recruiting contact with any questions.

To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.

The Engineer is responsible for the daily operations of the different sections within the Engineering department.

Primary Responsibilities

Daily Engineering Operations

• Operates equipment to deliver comfortable room temperature to hotel guest areas as required.
• Operates equipment to deliver clean water to the respective services in the hotel as required.
• Operates equipment to deliver clean hot water to the respective services in the hotel as required.
• Operates equipment to deliver clear and sharp visuals from television and satellites to hotel guest suites as required.
• Carries out preventive maintenance activities to hotel suites and function areas to the highest quality levels and in a timely manner.
• Plans and operates equipment effectively to deliver audio visual support to hotel events in a timely and efficient manner.

Management of Shift Operations

• Tracks and monitors equipment and facilities failures and rectification status.
• Maintains availability of components / materials needed for Engineering operations.
• Proposes and implements methods of rectification of technical issues in a timely and efficient manner.
• Checks all utilities meter readings and verifies optimal plant operations to ensure longevity and operational readiness at all times.
• Supports the operation of fire protection system and controls fire and safety risks in a timely and efficient manner.
• Supports and implements measures for Environmental Safety and Health compliance in a timely and efficient manner.
• Monitors all lightings on hotel grounds are in operation to ensure longevity and operational readiness at all times.

Operations of the Plant and Facilities

• Operates plant facilities efficiently to support every aspect of hotel operations to ensure longevity and operational readiness at all times.
• Carries out routine preventive maintenance of plant facilities to ensure longevity and operational readiness at all times.
• Organises and carries out statutory inspections of plant facilities to ensure longevity and operational readiness at all times.
• Carries out related service contract activities for each plant facilities in a timely and efficient manner.

Supporting Operations - Craftmen, Kitchen ad Laundry

• Co-ordinates activities with Housekeeping team to carry out all furniture repairs to the highest quality levels and in a timely manner.
• Co-ordinates activities with the respective departments to carry out painting in the hotel suites and function areas to the highest quality levels and in a timely manner.
• Plans and organises preventive maintenance for all equipment in the kitchens to ensure longevity and operational readiness at all times.
• Plans and organises preventive maintenance for all equipment in the laundry to ensure longevity and operational readiness at all times.

Other Responsibilities

• Operations and maintenance of elevators and dumbwaiters to ensure longevity and operational readiness at all times.
• Operations and maintenance of swimming pool and water fountains to ensure longevity and operational readiness at all times.
• Operations and maintenance of fire protection services to ensure longevity and operational readiness at all times.
• Operations of kitchen grease interceptors and sanitary system to ensure longevity and operational readiness at all times.
• Supports operation of television and satellites services for hotel suites in a timely and efficient manner.
• Supports operation of the public music system within the hotel in a timely and efficient manner.
• Reviews and procures equipment and parts for Engineering operations in a timely and efficient manner.
• Reviews and procures Engineering services for outsourced work in a timely and efficient manner.
• Ensures public is protected during maintenance works at all times and proper as well as approved signage is in place at all times.

Involvement In Wider Job Function Actions/Relationships

• Upholds Accor Values of Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust and Respect, in the execution of all duties and responsibilities.
• Participates and supports sustainability in Corporate initiatives and programmes such as Planet 21 – Corporate Social Responsibility, Diversity and Inclusion, Women at Accor Generation, etc.
• Performs any other duties and responsibilities that may be assigned.

Main Responsibilities

As an Administration & Business Support Executive, you are key in creating a welcoming experience to employees and guests alike starting from the reception. Your role centres around the day-to-day operations of the office, ensuring the office runs smoothly, facility and supply wise. This role requires strong communication skills to manage and liaise with our third-party service providers (cleaning staffs) and vendors for optimal service. This role includes supporting on other administrative activities such as coordination and support of internal visitors from other LDC offices, company events and business travel documents. You are a primary contact point for business travel, to employees and our business travel providers. This role requires occasional Executive support for Senior Management. 

• Reception - Receive internal and external guests while ensuring a pleasant reception experience and area
• Manage office pantries and key 3rd Party service providers (Cleaning Staff)
• Monitor office inventory and vendor contracts (service and maintenance) and ensure office is fully equipped to support day-to-day operations
• Liaise and manage external vendors for optimal office maintenance servicing for pantry facilities and appliances, landscaping, and overall office cleanliness
• Primary contact for business travel and manage relationships with hotels and support in procurement of corporate contracts
• Support internal visitors to Singapore Office including hotel bookings, visa/invitation letters and general logistics
• Keep track of joiners and leavers and manage administration on/offboarding and profile creation/deletion
• Coordinate and support office events and arrangements such as travel logistics and restaurant/venue booking and liaison
• Coordinate with HR and manage company merchandise
• Manage vendor invoices from processing to tracking
• Provide support to Senior Executives such as arrangement of travel and hotel bookings and business claims as required

Experience

• 3-5 years’ working experience in Secretarial / Administration / Cabin Crew background in a fast-paced MNC environment

Other skills (Computer Skills, etc)

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Highly effective communication skills to work with internal/external stakeholders in a fast-paced, multicultural and diverse setting
• Systematic, sharp and efficient
• Meticulous with keen eye for detail
• Proactive, confident and mature approach
• Able to juggle multiple priorities and concurrent tasks
• Willingness to learn with positive attitude
• Team-player

Languages:

• Proficiency in English and Mandarin to work with internal/external stakeholders who converse only in English, and with Chinese counterparts who converse only in Mandarin.

Academics

•  Minimum Diploma relevant to office administration/secretarial support

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

Position Summary

Responsible for monitoring the digital asset custody technology stack to ensure the stack is operational 24x7, stable and has sufficient capacity. Provide timely root cause analysis of platform and application incidents, involving the key resources as needed, so we can quickly restore normal operation.

Building out automated solutions for complex operational problems using industry best practice and cloud native technologies. Actively seek out innovative solutions towards operational excellence and coordinate proactively with development, operations, and the wider platform team to improve system availability, security, performance, and maintainability.

Duties & Responsibilities

• Ensure continuous, scalable and robust operation of our production environments. 
• Collaborate closely with the development teams in a fast-paced delivery environment to foster SRE mindset as part of software development process. 
• Codify and rollout shared tooling and process/service to enable development teams continuously delivery new features while improving non-functional requirements such as system availability, security, performance, and maintainability. 
• Working with development and DevOps to ensure the appropriate level of component redundancy and infrastructure capacity is in place.
• Proactively analyse events and provide ongoing recommendations to incorporate process improvements to prevent service impacting incidents.
• Manage Level 1 through to Level 3 production support.
  

• 2+ years in SRE or Production Support within experience in the financial industry, or managing business critical systems requiring 99.9% uptime.
• Proven background in hands-on production / application support.
• Expert proficiency in Linux, Shell Scripting, Monitoring and Instrumentation tools.
• Comfortable working with developer tools such as GIT, JIRA and Notion.
• Familiar with Node JS, MariaDB/MySQL and managing automated build/deployment pipelines (e.g. GitLab, Ansible).
• Familiar with Kubernetes clusters
• Strong problem-solving skills and be a confident communicator.
• Ability to work independently and comfortable to tight schedules.
• Bachelor’s Degree in Computer Science or related subjects.
• Excellent communication skills in English.
  

Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority.

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.