Total 1,494 F&B / Tourism / Hospitality job vacancies in D19 Serangoon Garden, Hougang, Sengkang, Punggol

Responsibilities

• Set up workstations with all needed ingredients and cooking equipment
• Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)
• Cook food in various utensils or grillers
• Check food while cooking to stir or turn
• Ensure great presentation by dressing dishes before they are served
• Keep a sanitized and orderly environment in the kitchen
• Ensure all food and other items are stored properly
• Check quality of ingredients
• Monitor stock and place orders when there are shortages

Requirements and skills

• Proven experience as cook
• Experience in using cutting tools, cookware and bakeware
• Knowledge of various cooking procedures and methods (grilling, baking, boiling etc.)
• Ability to follow all sanitation procedures
• Ability to work in a team
• Very good communication skills
• Excellent physical condition and stamina
• High school diploma or equivalent; Diploma from a culinary school will be an advantage

Job Summary:

We are seeking to employ a suitably qualified and experienced Specialist Teaching and Learning Assistant to join a dedicated team of professionals.

The successful applicant is engaged for the development of cookery throughout the school, including the co-curriculum. He/She is responsible for maintaining the kitchen studio for use, as well as ensuring appropriate resources are ordered and also work alongside teachers who will be conducting Cooking lessons.

The role reports to Head of LifeSkills in Senior School.

Requirements:

• Minimum Diploma holder or equivalent
• Proven experience in Learning Support role
• Passionate about food and the science behind it
• Organised and adaptable as you will be working alongside teachers from Juniors and Seniors
• Excellent command of written and spoken English
• Sound Microsoft Office knowledge; proficient computer usage
• A positive approach to working with people
• Enthusiastic and mature individuals who enjoy working with students and teachers
• Pleasant personality with excellent interpersonal, organisational and communication skills
• Ability to work independently as well as a good team player with good initiative

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will conduct thorough background checks on all successful applicants.

Please refer to “Careers” on our website at www.tts.edu.sg for a detailed job description.

5-day week – working hours are from 8am am to 4pm with school holidays entitlement. Interested applicants, please submit an application letter and detailed resume, stating your current and expected salary, date of availability and contact number via the online system at https://careers.tts.edu.sg/careerportal/main.aspx. In your application, please provide the names and addresses of three people from whom confidential references may be obtained. Please indicate their professional relationship to you.

You can contact the HR department at [email protected] for any enquiries regarding the role.

Closing date for applications is Wednesday, 31 July 2024.

Interview will take place in August 2024. Only shortlisted applicants will be notified.

CPE Registration No.: 196100114C | Period of Registration: 7 June 2023 to 6 June 2029

☕Novena Cafe Hiring | 5.5 days works a week

• Execute regular kitchen duties efficiently.
• Develop recipes and collaborate with marketing and ownership on specials and new concepts.
• Maintain kitchen cleanliness and manage supplier relationships for stock ordering.
• Support and oversee the kitchen team, ensuring smooth operations.
• Act as the face of the company, leading kitchen and food-related decisions with creativity and under pressure.

Location: Serangoon

Working days: 5 days

Working hour: to be discussed and negotiable

Salary: up to $6,000 depending on experience

5 days 12 hour 1 hour break

(can be discussed)

9am-9pm

Incentives given if hit target

For interested applicant, click 'apply'

EA Reg no: R1328476

EA License No: 16C8443EA

Personnel Name: Melody

EA Personnel No: R2095899

Duties and Responsibilities

 Undertake menu planning

 Oversee and participate in the preparation and cooking and serving of main meals, snacks, cakes, etc. in accordance with specified menus.

 Determine quantities to be cooked and size of portions to be served, taking into account diets to meet medical, ethnic and personal needs.

 Check quantity and quality of stock received and notify suppliers of deficiencies.

 Oversee washing and cleaning of floors, crockery, utensils, work surfaces and other kitchens equipment to ensure that the necessary hygiene and health and safety standards are maintained in the kitchen and dining room as appropriate.

 Ensure that the appropriate clothing, including head wear, is worn at all times in accordance with the health guidelines.

 Co-operate fully with the statutory inspections and implement recommendation as appropriate.

 Supervise other the Kitchen Staff Team on shift and undertake performance appraisal

 To undertake such other duties as may be assigned from time to time.

Qualification and competences

 Certificate in food production from a recognized institution

 Food handler’s certificate.

 Experience of 3 years working in a kitchen providing meals for large numbers

 Ability to prepare and serve well-presented and attractive meals to individual requirements.

 A positive attitude and commitment to providing nutritious meals and offer a range of choices including to those with specific dietary requirements.

 The ability to form positive relationships with colleagues.

 Knowledge of prevailing regulations on Hygiene.

Assistant Cook duties and responsibilities

The primary duty of an Assistant Cook is to assist the Cook in the day-to-day operations of the kitchen. Their main duties include

· Assisting the Cook in food preparation activities, such as cleaning, cutting, chopping and peeling food ingredients

· Cleaning and sanitising the food preparation areas based on company and industry hygiene codes and health and safety standards

· Washing, disinfecting and properly storing cooking and kitchen utensils and equipment

· Buying, weighing and storing ingredients and food supplies

· Operating a variety of kitchen appliances and instruments including cutters, knives, mixers and ovens

· Managing inventory, unloading supplies and organising the storeroom

Assistant Cook skills and qualifications

A successful Assistant Cook candidate will have various prerequisite skills and qualifications needed to perform duties effectively. These qualifications include:

· Experience in kitchen operations

· In-depth understanding of food health and safety regulations

· Exceptional time management and organisational skills

· Excellent verbal communication skills

· Exceptional physical stamina and strength

· Ability to work as part of a team

· Thoroughness and attention to detail

Assistant Cook experience requirements

Assistant Cooks have no specific work experience requirements. However, employers prefer candidates who have worked with a cook or have experience in a kitchen-related role. Applicants who have worked in restaurants, commercial kitchens, catering agencies and hotels are ideal for this role. Candidates can also receive valuable experience through volunteering. The ideal candidate should have a good understanding of the protocols and procedures of the food service industry, including health and safety standards. Candidates can receive experience through formal trainings and internships.

Join Our Kitchen Team!

Are you passionate about cooking and delivering exceptional culinary experiences? Do you thrive in a fast-paced environment and enjoy working with a dynamic team? Look no further! We are one of Singapore's most premier fine private dining, events and catering company.

We're Hiring:

Head Chef

Chef de Partie

What We Offer:

- Competitive and above market rate salary

- Opportunities for career growth and development

- Collaborative and supportive kitchen environment

- Opportunities for advancement

- 5 Day Work week

Requirements:

- Previous kitchen experience

- Ability to work efficiently in a fast-paced environment

- Strong teamwork and communication skills

- Passion for delivering high-quality food and service

Apply Today:

If you're a motivated and enthusiastic kitchen professional looking for a new challenge, we want to hear from you! Get immediate response when you text your application to Ian (+65 88751000)

Work Schedule

5 days / week

Benefits & Perks

Paid sick leave

Paid overtime

Medical coverage

Training & professional development

Parental leave

Roles & Responsibilities :

1. Cook all south Indian Chettinad Food Items for breakfast,Lunch & Dinner

2. Cook Special chettinad items like - Mutton Chukka, Mutton Kola Urundai, Chicken Naatukoli, Paal Paniyaram & Boli.

3. Cook Chettinad Snacks like Murukku, Seedai.

4. Prepare Chettinad Drinks.

Job Requirements :

1. Added Advantage if Cooking experience in South Indian Chettinad Food catering or restaurant in Singapore

2. Must be able to Speak, read & write fluent tamil /Hindi Language

3. Able to Work in flexible timings

Key Responsibilities: Take customers’ orders in a hotpot restaurant, answering questions on meal items if needed, making food recommendations if requested. Serve the food and beverages efficiently. Clean tables and re-stock tableware and other supplies. Ensure overall cleanliness of all work area at all times.

Requirements: Prior experience in steamboat restaurant is an added advantage.
Able to perform café opening hours including weekends and public holidays (6pm -11pm or 10pm - 3am). Timing can be discussed.
Up to $15/hr based on experience.
Uniform Provided.

Key Responsibilities: Take customers’ orders in a hotpot restaurant, answering questions on meal items if needed, making food recommendations if requested. Serve the food and beverages efficiently. Clean tables and re-stock tableware and other supplies. Ensure overall cleanliness of all work area at all times.

Requirements: Prior experience in steamboat restaurant is an added advantage.
Able to perform café opening hours including weekends and public holidays (6pm -11pm or 10pm - 3am). Timing can be discussed.
Up to $15/hr based on experience.
Uniform Provided.

• Responsible for preparing ingredients at an establishment that serves food, processing customer orders, producing meals and cleaning workspaces throughout the day to follow health and safety guidelines.
• Serve and adjusting orders to meet guests' requests. May assist in prep work, such as chopping vegetables, will be involved in cooking specialty dishes.
• Ensures the kitchen is orderly and to prepare and arrange food. Maintaining supplies & being cost-effective, and keeping the cooking area clean and organized. Include cleaning the kitchen area, washing dishes and utensils and ensuring kicthen has everything required to run efficiently.
• Good attitude, attention to detail, fast-paced decision making, motivational & hardworking.

We are a small bistro cum bar looking for energetic, passionate & responsible personnels (2 openings) to join us.

Responsibilities :

* Ensure Customer Service Satisfaction

* Ensure food, drinks & alcohol served are up to quality

* Must be attentive & ensure alertness on customers' requirements

* Assist in monthly inventory (optional)

* Basic housekeeping duties

* Bilingual in English & Mandarin

* Basic Food Handling Cert required

* Sun to Fri : 6pm to 11.45pm (Choose 3 days)

* Only SG & PR

Why Join Us?

· Encouraging Work-Life Balance.

· Good Career Development Opportunities.

· Work with a Small and Vibrant Team.

· Opportunity to Wear Many Hats and Gain Different Sets of Skills.

Location: Multiple Locations

With the rapid expansion of Delifrance Singapore, a concept of OUE Restaurants’ portfolio of fine dining and casual dining brands in Singapore, we are on the lookout for individuals who are excited about hospitality and lifestyle and champion sustainable concepts.

We're looking for a passionate Restaurant Manager to lead our team and oversee all aspects of our Outlet Operations. You'll be instrumental in delivering a top-notch menu and inspiring our staff to provide exceptional customer service. As a Restaurant Manager, you'll be responsible for maintaining the Outlet's revenue, profitability, and quality standards.

To succeed in this role, you'll need experience managing both front- and back-of-house operations. You should be skilled at handling the dining area, interacting with guests, supervising food prep, and meeting safety standards.

Key Responsibilities

1. Oversee the entire outlet to ensure smooth operations.

2. Provide courteous and efficient food & beverage services to guests, working closely with the team to maintain excellent service standards.

3. Manage customer feedback and take action to improve service quality and food standards.

4. Maintain the cleanliness and ambience of the store for customer comfort. Ensure proper product display and workstation cleanliness and recommend repairs and maintenance.

5. Drive sales and optimise profits by reviewing weekly payroll and profit/loss reports, controlling food costs, and minimising wastage.

6. Build and train the operational team, including hiring, orientation, and ongoing development. Maintain high morale and team spirit within the outlet. Review employee performance regularly.

7. Manage inventory by overseeing ordering, purchasing, and organisation. Ensure par stock inventory plans are in place to prevent out-of-stock situations.

8. Handle administrative tasks such as banking daily sales revenue, petty cash reimbursements, and submitting various reports on time.

9. Perform any other duties the Area Manager and/or management assign.

Requirements and Qualifications

• Minimum Diploma in hospitality, Business, or related fields.

• At least 5 years of related experience in casual dining or relevant experience in a similar concept.

• Experience with POS System - CG Infinity is an added advantage.

• Able to start working immediately is a plus.

Personality and Competencies/Skills

· Successfully led service teams to excel and provide outstanding customer experiences.

· Committed to delivering exceptional service, leaving a positive impression in every interaction.

· Self-motivated and eager to learn, continuously seeking growth opportunities.

· Passionate about people and food, creating memorable dining experiences.

· Bring enthusiasm and energy to foster a supportive team environment for success.

HOW TO APPLY:

If you enjoy the hospitality and lifestyle scene, are immersed in it, believe in it, and want to work to improve it – in short, you are here for the long run! If this is what you have been on the search for, hit that apply button, and we would love to meet with you for an in-person interview!

We will only be contacting applicants who have been shortlisted - thank you for applying!

Why Join Us?

· Encouraging Work-Life Balance.

· Good Career Development Opportunities.

· Work with a Small and Vibrant Team.

· Opportunity to Wear Many Hats and Gain Different Sets of Skills.

Location: Multiple Locations

With the rapid expansion of Delifrance Singapore, a concept of OUE Restaurants’ portfolio of fine dining and casual dining brands in Singapore, we are on the lookout for individuals who are excited about hospitality and lifestyle and champion sustainable concepts.

Join our growing team as an Assistant Manager! We're looking for passionate individuals ready to embark on an inspiring journey in the hospitality industry. As an Assistant Manager, you'll assist the Restaurant Manager and play a pivotal role in Delifrance Singapore's success. Your responsibilities will include ordering kitchen supplies and overseeing staff performance. To excel in this role, you must have a deep understanding of outlet operations and a keen eye for exceptional customer service. You will play a pivotal role in providing exceptional food, beverages, and services to our guests.

Key Responsibilities

1. Managing the opening and closing procedures of the outlet to ensure efficient operations.

2. Assist in food preparation and oversee daily operations in the back kitchen.

3. Facilitate new team members' onboarding, ensuring they're equipped for success from day one by providing ongoing support and guidance.

4. Managing team member's schedules, checking of timesheets accurately and promptly.

5. Handling customer inquiries and complaints with professionalism and efficiency.

6. Procuring necessary supplies such as ingredients, utensils, and equipment.

7. Maintaining records of outlet expense transactions and balancing cash registers.

8. Other duties assigned by the Restaurant Manager.

Requirements and Qualifications

• Minimum Diploma in hospitality, Business, or related fields.

• At least 2 years of related experience in casual dining or relevant experience in a similar concept.

• Experience with POS System - CG Infinity is an added advantage.

• Able to start working immediately is a plus.

Personality and Competencies/Skills

· Successfully led service teams to excel and provide outstanding customer experiences.

· Committed to delivering exceptional service, leaving a positive impression in every interaction.

· Self-motivated and eager to learn, continuously seeking growth opportunities.

· Passionate about people and food, creating memorable dining experiences.

· Brings enthusiasm and energy to foster a supportive team environment for success.

HOW TO APPLY:

If you enjoy the hospitality and lifestyle scene, are immersed in it, believe in it, and want to work to improve it – in short, you are here for the long run! If this is what you have been on the search for, hit that apply button, and we would love to meet with you for an in-person interview!

We will only be contacting applicants who have been shortlisted - thank you for applying!

Join Our Crispy team at AH TAN WINGS! (Anchorvale village / Sengkang or Yishun)

Are you passionate about the art of frying the perfect chicken? Do you thrive in a fast-paced, flavorful environment? AH TAN WINGS, Singapore's top local fried chicken destination, is on the lookout for enthusiastic individuals to join our team!

5-6days week

Perks of Joining AH TAN WINGS:

Competitive pay. Ka-ching!

Opportunities for career growth. Outlet supervisor/ Area supervisor etc

What We're Looking For:

Passionate individuals with a love for fried chicken.

Ability to work efficiently in a fast-paced environment.

Excellent communication skills and a positive attitude.

Previous experience in the food industry is a bonus, but not mandatory.

Established chicken rice stall at Toa PayohCentral Hiring Assitant Chef

-Able to lead aterm and supervise daily operation

-Must be to accept split shift arrangement

-Off on weekdays only

-Must be to follow stall style of preparation

-Process own transport as needed to report for work 5.30am

Join Our Crispy team at AH TAN WINGS! Anchorvale Village/ Sengkang

Are you passionate about the art of frying the perfect chicken? Do you thrive in a fast-paced, flavorful environment? AH TAN WINGS, Singapore's top local fried chicken destination, is on the lookout for enthusiastic individuals to join our team!

5-6 days/week

Perks of Joining AH TAN WINGS:

Competitive pay and performance-based incentives. Ka-ching!

Opportunities for career growth. Outlet supervisor/ Area supervisor etc

What We're Looking For:

Passionate individuals with a love for fried chicken.

Ability to work efficiently in a fast-paced environment.

Excellent communication skills and a positive attitude.

Previous experience in the food industry is a bonus, but not mandatory.

Pay: $3,200.00 - $3,800.00 per month

• In charge of the daily work and ordering for the assigned section.
• Need to get up early to prepare soup etc.
• Carry out given recipes and instructions with precision speedy.
• Ensure strict health and hygiene practices.
• Cleaning, organize and taking care of kitchen equipment as per instruction manuals.
• Monitoring food portion and waste to maintain profit margin.
• Following safety and precautions in all daily activities (carrying heavy load, sharp objects, hot objects etc.)
• Preferably Junior Executive specialized in Food/Beverage/Restaurant Service or equivalent.
• Able to work night shift and split shift
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

• 5 days work week
• Location Bukit Batok Central Kitchen
• Salary up to $6,000 SGD + Commission
• Working hours 6am to 4pm

Attractive Benefits such as : 13mth bonus , 14 days Annual Leave and etc

• Must have experience in making kuehs.
• More than 5 years of relevant experience is needed

会做

• 九层糕
• 顺粿
• 饭粿
• -红龟糕
• 白糖糕
• 木薯糕
• 芋头糕
• 木薯糕
• 等等

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work in the Headquarters overseeing 25 hotels in Singapore
• 5 days’ work week
• Attractive incentive and bonus

Job Responsibilities:

• Daily management of hotel rates & inventory on various online travel agents, wholesalers & hotel’s website
• Assist in setting up promotional offer and package with the hotel partners;
• Review and ensure property information such as hotels and facilities’ description and photos are up to date and reflected accurately on all online sales channels
• Answer enquiries pertaining to hotel's room rates, inventory, etc.
• Maintain accurate pricing rates and inventory allotments in all related revenue management systems
• Any other ad-hoc duties assigned

Job Requirements:

• Proficient in basic computer knowledge and MS Office Excel
• Knowledge/Hands-on experience in Property Management System, Channel Management system, Revenue Management System
• Strong interpersonal and communication skills
• Team player and meticulous

Job Summary

The Research and Development (R&D) Chef is responsible for the development and improvement of recipes and new product prototypes and processes to ensure that its processes meet the PB food quality and food safety standards. He/She provides food science expertise in designing processes to manufacture new food products on a commercial scale for marketing purposes and meeting sales and SEA region’s import and export regulations.

Job Responsibilities

• Create new recipes, modifying and improving existing recipes through experimentation.
• Plan, manage and run panel sessions and sensory tests on food products.
• Consolidate data gathering for new product specifications.
• Formulate new food production standards and standard operating procedures.
• Make recommendations in the design of new manufacturing processes or to change current equipment or processes.
• Modify new product recipes and ingredient selection while taking note of nutrition, shelf life, and regulations.
• Establish product specifications and documentation.
• Confirm product formulations and other information for constructing product profiles.
• Review methods to improve the quality of new baked products and compliance with food regulations during mass production.
• Develop ideas from preparation processes for marketing purposes.
• Develop product improvements based on sensory testing and
• data.
• Facilitate innovation and lead team leaders to implement change.
• Refine recipe formulation for mass production purposes.
• Review ingredients to meet customer needs and requirements.
• Ability to review alternative ingredients and food preparation processes to meet mass production and compliance needs.
• Make recommendations for changes to new & existing food production processes.
• Organise and conduct Train the trainer and on-the-job training sessions locally and within SEA regions’ production and retail kitchens.
• Follow up on yearly refreshment training schedule
• Troubleshoot production processes to resolve production, quality, and regulatory compliance issues.
• Execute any other duties as assigned.

Skills

• Possesses analytical and problem-solving skills and should be able to work independently.
• Good sensory skills to evaluate flavours and create recipes for new products.
• Excellent knowledge of production systems, food costing, ordering and inventory
• Possess capability to lead, motivate and manage subordinates
• Sound knowledge/understanding of cultural and culinary trends
• Creative in developing and presenting products
• HACCP certified and other food safety regulations are required
• Good command of spoken English
• Any additional language (eg. Korean) would be an added advantage
• PC literate with knowledge in MS Office

• Good understanding of North Indian Food including chaats (savoury snacks) and ability to explain to customers traditional Indian food on the menu.
• Good Knowledge in Tandoor & Curry Ingredients so can explain to customers.
• Always greet and welcome guests promptly in a warm and friendly manner.
• Always thank and give a fond farewell to guests conveying anticipation for their next visit.
• Assist guests with table reservations.
• Assist guests while seating.
• Ensure guests are serviced within the specified time.
• Has a good knowledge of menu and presentation standards.
• General knowledge about food allergies, dietary restrictions, and common brands of beverages to ensure smooth recommendations to gusts.
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Maintain the utmost cleanliness and hygiene standards in the restaurant.
• Train new joiners in the team
• Manage updated inventory of all products to ensure smooth operations.
• Prior exposure to leadership training programs is preferred, a combination of practical experience and education will be considered as an alternative.

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.