Responsibilities

• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
• Interact with customers, take orders and serve snacks and drinks
• Assess customers’ needs and preferences and make recommendations
• Mix ingredients to prepare cocktails
• Plan and present bar menu
• Check customers’ identification and confirm it meets legal drinking age
• Restock and replenish bar inventory and supplies
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations

• Screening, interviewing, hiring, and training restaurant staff.
• Managing restaurant staff's work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.

Kitchen Assistant

Salary: $2.6K - $3.2K

Job scope:

- Prepare and cook a variety of dishes according to the restaurant's menu.

- Manage Inventory and ensure ingredients are fresh and stored properly.

- Maintain a clean and organized kitchen environment, adhering to food safety regulations.

- Supervise and guide kitchen staff to ensure consistent quality and efficiency.

- Ensure that all dishes meet the highest standards of taste and presentation.

- Coordinate with front-of-house staff to ensure timely and accurate order fulfillment.

- Promptly and effectively address any kitchen-related issues or complaints.

Job requirements:

- Proven culinary abilities with experience in preparing a variety of dishes.

- Understanding of food safety practices and kitchen hygiene.

- Ability to lead and motivate a kitchen team.

- Previous experience in a similar role is preferred.

- Ability to work efficiently in a fast-paced environment and handle multiple tasks.

Location:

Yishun

For interested candidates, please WhatsApp to 96303439!

EA License No. : 22C0937 (LightVerse Pte Ltd)

EA Personnel No. : R23118390 (Gwen Lim)

Job Description

• Provide professional and personalised facial and massage treatments to an exclusive clientele of mostly hotel guests. This includes but not limited to answering the telephone, greeting guests in reception, performing, treatments, and assisting with post-treatment sales and rebooking.
• Assisting guests in selecting their treatment, checking for contraindications, and explaining the treatment requirements or procedures – especially if the guest has not had a spa treatment before.
• Ensuring personal proficiency in all treatments offered in the menu, including: facials, massage, body treatments. Also must have a good working knowledge of any packages and all spa facilities & equipment.Maintain a neat and orderly work area consistent with the high standards of the facility
• Having a good personal knowledge of all skin care, body and spa products, and is able to use and prescribe products appropriately.
• Build and establish good customer relationship

Requirements

• Possess CIBTAC/CIDESCO/ITEC or relevant certifications
• Minimum 3 years or relevant experience from spas where high standards are enforced
• Good communication skills
• Well groomed with a pleasant disposition and personality
• Good communication and interpersonal skills, and service attitude

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Warehouse Picking Line Leader

5.5 Days Monday to Friday: 9:00 AM - 6:00 PM or 10:00 AM - 7:00 PM, Saturday: 9:00 AM - 1:00 PM

Location: Boon Lay

Salary: Basic $2500 to $2800 + cold room allowance $100 + AWS + VB (depends on performance)

Requirements

At least 1 year of experience in the warehouse department

Basic knowledge of food hygiene and food safety

Job scope

Deploy work based on real-time conditions.

Must report any shortage of goods to the Room in charge or Warehouse Executive.

Follow up on work progress to complete daily work.

Report machine/equipment anomalies to the maintenance team.

Report to warehouse supervisor when observers are not fit for work.

Ensuring team members can complete their daily work.

Supervising team member discipline.

Supervising team members to ensure picking accuracy.

Ensuring team members follow standard operating procedures (SOPs) diligently.

Ensuring team members complete checklists.

Ensuring team members check equipment/machines for abnormalities.

Notify QA or supervisor when raw material quality issues are identified.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Outdoor Sales Executive (CRM & POS System)

• Mon – Fri
• 9.30am – 6.30pm
• Nearest MRT: Novena / Toa Payoh
• S$2,000 - 3,000 + Transport allowance + Commission

Job Description

• Handle inquiries and provide product knowledge.
• Identify new partnership opportunities.
• Maintain a proactive relationship with existing clients.
• Meet targeted sales objectives.
• Provide real-world intelligence to the marketing department.
• Prepare weekly and monthly sales report.

Requirements

• Minimum O-level, or equivalent
• Minimum 1 year of sales experience in F&B or Retail industry
• Preferably with Class 3 license

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Responsibilities

• Plan and direct food preparation and culinary activities
• Modify menus or create new ones that meet quality standards
• Estimate food requirements and food/labor costs
• Supervise kitchen staff’s activities
• Arrange for equipment purchases and repairs
• Recruit and manage kitchen staff
• Rectify arising problems or complaints
• Give prepared plates the “final touch”
• Perform administrative duties
• Comply with nutrition and sanitation regulations and safety standards
• Keep time and payroll records
• Maintain a positive and professional approach with coworkers and customers

Requirements and skills

• Proven working experience as a Head Chef
• Excellent record of kitchen management
• Ability to spot and resolve problems efficiently
• Capable of delegating multiple tasks
• Communication and leadership skills
• Keep up with cooking trends and best practices
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• BS degree in Culinary science or related certificate

Junior Pastry Chef

Working location: Central Kitchen (Tai Seng)
Working hours: 9am to 7pm
Working day: Mon-Fri
Salary: up to $3200

Roles & Responsibility

• Responsible for assisting Executive Pastry Chef & Pastry Chef in daily operation works
• Responsible for providing day-to-day central kitchen duties, advice to a brigade of chefs
• Accountable for maintaining ordering and controlling food stocks within budget
• Assist the innovative menu planning activity
• Overseeing and training junior members of the team, stock control, ordering and ensuring all health, hygiene and safety risk management procedures are always in place and diligently followed.

Requirement:

• At least 2-3 years of kitchen experience
• Good knowledge of food handling, food preparation and cooking procedures for a specific station
• Ability to maintain high levels of hygiene and order in work area including chiller and freezer.
• Excellent knowledge of food hygiene regulations and following company quality standards.
• Graduated with a Diploma in pastry & bakery will be advantages

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Handle the production planning, ingredients & packaging control and supply chain.
• Hands on in the daily operations at the manufacturing plant.
• Implement and maintain good manufacturing standards to achieve higher efficiency, productivity and quality.
• Create realistic workflows for plant operations to run smoothly.

Requirements:

• Diploma and above
• At least 3 years of production planning and managing production operations experience in a food manufacturing industry.
• Excellent problem-solving skills with good planning, organization and project management skills.
• Familiar with local regulation (SFA, NEA) and F&B certifications (BRC/FSSC22000).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Work Location: CBD Outlet

Working days: 4-Days / 5-Days / 6-days week

Salary: $2800 - $3500

We are looking for a professional Sous Chef to be the second in command in our kitchen, following our HeadChef’s specifications and guidelines. The successful candidate will employ its culinary and managerial skills in order to play a critical role in maintaining and enhancing our customers’ satisfaction.

Contact Yi Ren at : +65 8112 1087

• Challenging and exciting roles
• Firm Commitment to Career Development
• Competitive Salary and Work Benefit Package
• Job progression and bonuses awarded for good performance!

Job Responsibility

• Ensure standards of food preparation, quality, and consistency
• Follow proper kitchen SOP
• Demonstrate appropriate distribution, stock rotations & portion control according to recipes
• Assist in inventory checks and daily ordering
• Maintain kitchen cleanliness, hygiene, and safety
• Other ad-hoc duties as requested by Management
• Cooking and food preparation duties

Job Requirement

• Minimum 2 years of experience in F&B industry.
• Ability to work independently as well as in a team.
• 4/5/6 working days per week with the ability to work on weekends/public holiday.

Responsibilities

• Welcomes and greets all guests in a friendly and cheerful manner
• Create a professional image when guests have the first contact with the Spa.
• Respond and deal with guests efficiently and assists them with their queries or making Spa treatment appointments.
• Ensure that the needs of the guests are well attended to and taken care of.
• Assist in maintaining the cleanliness, tidiness and hygiene level of the gym and spa area.

Requirements

• Min ‘O’ or ‘N’ levels Qualifications
• Experience in a similar position in the spa or service industry will be an advantage
• Good interpersonal and communication skills
• Ability to understand guests’ needs
• Positive attitude and a good team player
• Able to work shift duties, including weekends and public holidays

Plan organize and spervise all aspects of the restaurant operations. Coordinate with kitchen staff to ensure timely preparation and presentation of food items while adhering to quality standards and recipes. Address customer inquiries, complaints and feedback promptly and effectively ensuring customer satisfaction.

The Administrator is responsible for providing full spectrum of professional secretarial and administrative support including managing executive calendar, agenda of meetings and events as well as preparing business reports and correspondences for Rooms Division Manager as well as supporting, maintaining and managing the Front Office Back-of-House operations. He / she performs all duties in accordance with PPHG policies and within the realm of PPHG Mission Statement.

Responsibilities:

• Performs all duties as listed in the Task list and as determined by the Rooms Division Manager and in accordance to PPHG guidelines.
• Supports company's philosophy and company culture on a daily basis to ensure guest satisfaction and the achievement of our mission statement.
• Maintains complete knowledge of all hotel features/services, hours of operations, hotel restaurant food concepts, menu price range, dress code and ambience.
• Maintains complete knowledge of hotel room types, number/names, layout appointments, amenities and locations, this includes all hotel room rates, special packages and promotions.
• Ensures complete knowledge of scheduled hotel’s activities, names and locations of functions/events.
• Co-ordinates and follows-up on any requirements /correspondences from AGC i.e. carpark rental /coupons requirements; function /rooms requests
• Be familiar with the décor, amenities and technology of guest rooms and suites.
• Accommodates all guest requests in an accurate and efficient manner.
• Demonstrates teamwork by cooperating and assisting co-workers as needed.
• Responsible for drafting letters, replying simple guests’ comments, keeping and maintaining records
• Provides full spectrum of secretarial and office administrative support to Rooms Division Manager
• Takes minutes of attended meetings and prepares daily correspondences.
• Prepares and maintains files, reports, letters, memorandums and other relevant business documentations..
• Handles travel and hotel arrangements, daily incoming calls, schedule and control meetings; organizes local and regional meetings and conference.
• Manages the housekeeping and maintenance of Back-of-House areas of the Front Office and all areas under the Rooms’ jurisdiction including Spa and Retail.
• Ensures that all Back-Of-House equipments are well maintained and in working order
• Assists the Front Office management whenever required – including handling guests’ requests; suppliers and other required co-ordination.
• Performs duties as assigned, always presenting oneself as an asset to the hotel and encourages others to do the same.
• Perform other job-related duties or as designated by the Rooms Division Manager
• Manages and handles all areas of administration including procurement (SAP) work for the Rooms Division including Front Office and Security.
• Assists Rooms Division Manager in administering claims, expenses
• Ensures timely approvals of work schedules ie OT timesheets, payroll, spa commissions payable.
• Prepares welcome cards for guests
• Ensures attendance of all training activities as scheduled and assigned and that training records are up to date
• Takes on the role as a buddy for new associates and assists them in learning the tasks required for their position i.e. doing hotel site inspection

Requirements:

• Minimum 1 year experience as co-ordinator/administrator role in a hotel or travel industry
• Minimum diploma holder in hotel accommodation
• Good command of written and spoken English and Chinese as the role may requires communication with chinese speaking associates and/or guest.
• Fully conversant with PC software and Microsoft applications.
• Good telephone manner, interpersonal skill, independent and flexible.
• Able to work under pressure and ambiguity.
• Highly systematic, detail-minded, able to prioritize and handle multiple tasks.

• Handle the machine and equipment in the factory to ensure they run smoothly and increase efficiency.
• Hands on in the daily operations at the manufacturing plant.
• Implement and maintain good manufacturing standards to achieve higher efficiency, productivity and quality.
• Create realistic workflows for plant operations to run smoothly.
• Consolidate quantitative and qualitative data for reporting and analysis.

Requirements:

• Diploma and above
• At least 3 years of experience in handling machine and equipment in a food manufacturing industry.
• Excellent problem-solving skills with good planning, organization and project management skills.
• Familiar with local regulation (SFA, NEA) and F&B certifications (BRC/FSSC22000).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Manage the manufacturing plant operations from warehousing, production, quality control, purchasing and maintenance.
• Hands on in the daily operations at the manufacturing plant.
• Implement and maintain good manufacturing standards to achieve higher efficiency, productivity and quality.
• Handle supply chain of raw materials, packaging and machinery for new and existing products.
• Create realistic workflows for plant operations to run smoothly.

Requirements:

• Diploma and above
• At least 5 years of production planning and managing production operations experience in a food manufacturing industry.
• Excellent problem-solving skills with good planning, organization and project management skills.
• Familiar with local regulation (SFA, NEA) and F&B certifications (BRC/FSSC22000).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities

• Plan and direct food preparation and culinary activities
• Modify menus or create new ones that meet quality standards
• Estimate food requirements and food/labor costs
• Supervise kitchen staff’s activities
• Arrange for equipment purchases and repairs
• Recruit and manage kitchen staff
• Rectify arising problems or complaints
• Give prepared plates the “final touch”
• Perform administrative duties
• Comply with nutrition and sanitation regulations and safety standards
• Keep time and payroll records
• Maintain a positive and professional approach with coworkers and customers

Requirements and skills

• Proven working experience as a Head Chef
• Excellent record of kitchen management
• Ability to spot and resolve problems efficiently
• Capable of delegating multiple tasks
• Communication and leadership skills
• Keep up with cooking trends and best practices
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• BS degree in Culinary science or related certificate

We are looking for suitable candidate to be as our Restaurant Floor Manager, he/she will

1. Oversee all front and back of the Restaurant operations.

2. Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally

3. Maintain quality control for all food served

4. Analyze staff evaluations and feedback to improve the customer’s experience

5. Project future needs for goods, kitchen supplies, and cleaning products; order accordingly

6, Oversee health code compliance and sanitation standards

7. Seek ways to cut waste and decrease operational costs

8. Train new employees and provide ongoing training for all staff

9. At lease 3 years samilar post and experience.

10. Good teamwork and communication skill, and willing to work for long hours and night shifts.

Any other job or work as required.

Part-time positions:
Working Location: Media Circle
Work Timing: Mon - Fri (8am - 3pm); $ 1700 // Mon - Thu (11am - 3pm) $800; Permanent weekend and PH off

OR

Full-time positions:
Work Timing: Mon - Fri (9.30am - 8.30pm), Permanent weekend and PH off
Salary: $ 2300 - $ 3000

Responsibilities:

• Assisting the Cook with the preparation of ingredients, which includes washing, cleaning, peeling, cutting, and chopping fruit, vegetables, poultry, and meat.
• Cooking rice, plating of food for counter service, as well as washing of used containers.
• Sweeping and mopping the kitchen floors as well as wiping down kitchen walls.
• Assisting with the unloading of delivered food supplies.
• It will be a 70% kitchen works and 30% over-the-counter service during lunch time like 11am - 2pm.

Requirements:

• At least one year of relevant experience with knife skills, the volume for cutting of meat is quite a lot.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• To prepare and serve at the pastry and appetiser stations in accordance with the standards set by the Company.
• To keep high standard of cleanliness throughout the entire kitchen.
• To be familiar with all the Company’s rules and regulations.
• To ensure a safe working environment in the kitchen and to prevent unnecessary accidents.
• To ensure that standard recipes are followed and understood through personal involvement.
• To attend all relevant trainings as required.
• To ensure a high standard of cleanliness in the kitchen.
• To ensure that they are properly groomed and dressed as per the standards of hygiene set.
• To have timely follow-ups on all matters pertaining to their designated tasks and responsibilities.

Front of House and Back of House - Hall & Kitchen Staff

ilmiri Korean Fusion Cuisine

‘ILMIRI' is a Korean fusion braised chicken brand that has approximately 230 franchise stores in Korea http://goldjjimdak.com/. We have grown continuously by offering differentiated flavours and unique experiences.

ILMIRI is launching new brand concept with ‘Mari’ which serves the pre-cooked BBQ, the vegetables wrapped by marinated meat, in Asia Pacific market. With other innovative Korean cuisine, we are opening our first outlet in Boat Quay, the heart of Singapore. We're seeking passionate individuals to start our journey together.

Hiring Positions:

· Front of House: Assitant Manager / Supervisor / Service Crew

· Back of House: Supervisor/ Kitchen Assistant

Responsibilities

· Front of House/ Hall Staff:

- Ensure high-quality customer service handling customer enquiries, complaints, and feedback

- Set-up the dining area and service station in preparation for the day’s business.

- Take all guest orders following proper guest serving procedures (QR menu order also available)

- Promptly and correctly deliver all orders to guests

- Perform daily and weekly housekeeping and cleaning duties according to schedules.

- Assistant Manager/ Supervisor:

• Overseeing the day-to-day operations of the restaurant ensuring smooth functioning of the kitchen, dining area and overall customer service.
• Staff management: Recruiting, training, and supervising restaurant staff, including servers, cooks, and other employees.
• Financial Management: Managing the restaurant's budget, monitoring expenses, and optimizing profitability.
• Inventory Control: Maintaining appropriate inventory levels, managing supplies, and ordering stock as needed.
• Maintaining Records: Keeping accurate records of sales, expenses, and other essential data.

· Back of House/ Kitchen Staff:

- Prepare, cook and plate food according to SOP

- Maintain proper consistency of food quality and safety

- Ensure cleanliness and hygiene in food preparation

- Kitchen Assistant / Supervisor:

• Ensure stock, deliveries and wastage are all checked and recorded in line with the restaurant food standards
• Prepare the daily mis-en-place and food productions
• Execute and maintain standard recipes, cooking techniques and presentation to assure consistency
• Ensure that high standards of sanitation, cleanliness and safety are maintained throughout all kitchen areas at all times
• Ensure that food storage areas are maintained in accordance with the kitchen’s hygiene, health and safety policies and procedures
• Monitor Kitchen maintenance and report any defects of operating equipment to the Head Chef

Requirement

• Cooking Korean food experience preferred but not compulsory
• Profound knowledge of customer service and all food and beverage products.
• Micros or other similar POS system knowledge is taken into consideration.
• Energetic team player with good communication skills
• We welcome candidates with no experience but are passionate about servicing and have a positive learning attitude (hands-on training will be provided)

Salary:

· Full Time: $2,200.00 - $3,500 per month (Annual Wage Increase based on performance)

· Part Time: starting from $12 per hour (negotiable)

Schedule:

• Full Time: 5-6 days per week - Open Shift/ Close shift
• Part Time: 5 hrs/day or 9hrs/day of 2-5 days per week
• Weekend / Public Holiday availability

Benefits:

• Incentive/bonus - Quarterly sales target incentives and Annual bonus upon KPI performance
• Employee training programme
• Employee discount
• Food provided during working hours
• Medical insurance
• 7 to 14 days of Annual Leaves (depending on work experience)

Work Location: Circular Road

Cook / Chef

Working Days: 5 Days work (10.30am - 10pm)

Working Location: Islandwide

Salary: $2800 to $3000 (depending on work experience)

Job scope:

• Stir fry rice and noodle dishes
• Maintaining good practice of hygiene
• Maintaining standard operating procedures

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description & Requirements

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills.

Reporting to the Director of Sales & Marketing or designate, the Sales Manager will assist the Director of Sales to increase Corporate/MICE or Leisure client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the Hotel.

Responsibilities:

• Responsible for designated portfolio for the hotel – industry expert in the portfolio.
• Clear understanding of the hotel’s business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Versatile in selling various components for the hotel (F&B / Catering / Weddings).
• Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increase guestroom rate.
• Continuously solicits for new business that expands our client base using action plans focused on the market segment identified by the Director of Sales.
• Conducts daily sales calls, site inspections & entertainments to strengthen ties with Corporate/ MICE or Leisure clients.
• Provide after-sales service and in particular to ensure all guests feedbacks are brought to management’s attention and communicate with the respective departments for proper handling. Ensure that all feedbacks are reviewed, investigated and initiate follow-up action.
• Closely following up on all business leads within a 24 hour response time line to clients.
• Works closely with other sales associates and calls in on important customers and establishes multiple levels of contacts within the client’s organisation.
• Familiarize with latest market trends and new business development opportunities and activities.
• Work closely with Revenue Management Team to ensure proposed rate negotiations meet the financial needs of the hotels.
• Always provide the highest quality of service to the clients.
• Practises professional account qualification on consistent basis.
• Attends tradeshows, travel functions, major business functions or as required/directed by the Director of Sales/ Director of Sales and Marketing.
• Responsible for an assigned sales target in accordance to market segment.
• Prepares periodic sales reports showing sales volume, potential sales and areas of proposed client base expansion.
• Takes ownership of daily sales activities and maximise the productivity by following a system of weekly and monthly action plans.
• Work closely with assigned buddy during absence & render assistance.
• Manages and develops relationships with key internal and external stakeholders.
• Proficient in Compset hotel champion & market intelligence.

Requirements:

• Minimum Diploma in hospitality management
• Minimum 5 years of sales experience and at least 2 years experience in a luxury hotel with proven sales track record will be of an advantage
• Relevant experience in handling Corporate/MICE/Leisure segment
• Driven, self-motivated individual with excellent interpersonal, oral and written communication skills
• Good influencing skills and the ability to effectively deal with internal and external customers
• An excellent team player who is able to work under pressure and meeting tight deadlines
• Solid negotiation and presentation skills

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Primary Responsibilities:-

• To assist the manager in carrying out his function of efficiently administering and organizing the outlet into a profitable center and increasing revenue.
• To lead and supervise a shift which includes inspecting table and work area layouts and settings, ensuring service quality and any other hygiene matters.
• To ensure that mis-en place/side station is all set up with food items, non-food items such as crockery and chinaware before the shift commences.

Requirements:-

• Minimum 5 years of relevant food and beverage service and 3 years of supervisory experience.
• Diploma/Degree in Hospitality Management.
• Good leadership, coaching and managerial skills.
• Excellent interpersonal and people management abilities to develop an effective and motivated team to create memorable experience for all guests with exceptional service.

Responsibilities:

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.
• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Be alert and report any faults, defects and unusual activity of the property to relevant departments
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all front desk staff including planning, organising and conducting OJT.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.
• Follows up in credit limit report, ensure all guests balance checked daily.
• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.
• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.
• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions
• Prior experience in a 5 star hotel will be of an advantage
• Proficient with Opera system
• Customer service centric with high level of flexibility & adapability
• Able to work under pressure & fast paced environment
• A strong team leader & team player

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.