About Us
Wants, needs—and dreams. Bring them all in AMS.
Bring your career aspirations and We give you the trust, independence, and flexibility to run your career YOUR way.
We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organisations to thrive in an age of constant change by building, reshaping, and optimising workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 10,000+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help you achieve it.
In AMS, we have an assignment-based culture where you will be provided with endless opportunities to support different clients and be able to gain knowledge and exposure to different processes and best practices.
The Manager will be responsible for the recruitment delivery, relationship management and annual budget of a team of recruiters within a (large complex) client solution. They will support the Senior Leaders in driving the achievement of the business area’s commercial and people strategy; managing their team to fulfil all contractually agreed quality thresholds.
The Manager will spend their time providing line management and inspirational leadership to their team, driving engagement, retention and wellbeing along with delivery responsibility for senior level hiring. They will role model the AMS behaviors, drive succession planning and team/leadership development.
Leadership
- Accountable for clearly communicating Strategic Account Vision and Plan to team. Ensure they understand the account’s commercial model, and their role in helping achieve its strategic priorities and KPI targets
- Coach and develop direct reports or dotted line reports through ongoing one-to-one performance and development conversations
- Support Recruiters in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly
- Maintain regular communication with team members, including conducting ongoing performance and development conversations and virtual team collaboration sessions
Client
- Determine and manage optimal resource allocation to support the talent strategy of the business area
- Build strong and influential trusted partner relationships with senior client stakeholders to develop and maintain business plans, recruitment plans and organisational structures
- Custodian of the client’s Employee Value Proposition (EVP) ensuring the entire team can convey the proposition in a compelling way enhancing the clients brand presence in the market
Operations, Compliance and Finance
- Lead team in the delivery against targets, budget and SLAs. Provide oversight of requisitions managed by recruiters to ensure they are meeting the contractually agreed service standards
- Work closely with the Performance Management CoE to monitor the team’s Key Performance Indicators and forecasts. Identify trends and issues, and influence delivery strategy using data-led insights
- Manage the scope, governance and compliance of the contract through team activity. Identify and tackle scope creep
- Ensure team’s compliance to the AMS Risk Management Framework and Account governance framework, including the identification and management of risk
Continuous Improvement
- Support implementation of Continuous improvement plan in collaboration with Performance Management CoE
- Share with Senior Manager/Client Operations Director any continuous improvement opportunities identified by self or team – including opportunities for process improvement, service enhancement, financial improvement, related strategic projects and increasing the scope of the service within account
Experience:
- Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action
- Experience of developing and delivering end-to-end recruitment campaign strategies.
- Experience enhancing recruitment processes to improve outcomes (e.g. decreased time to hire, increased quality of hire, fulfilment targets)
- Experience managing a small team, demonstrable ability to manage, coach and develop direct reports
- Thorough understanding of legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan) and ability to guide and advise clients on legislation
- Agile in response to change or uncertainty - able to cope with and lead a small team and client through significant change
- Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment
- Subject matter expertise in local recruitment practices including sourcing strategies, recruitment models, best practice recruitment
- Experience of analysing business orientated management information. Able to use data-led insights to influence strategy and decision making
- Demonstrable knowledge of contracts, financial levers, contingent book levers, governance frameworks, business assurance and controls
- Experience in the use of recruitment technology and recruitment databases
Why AMS?
We strive to do things better for the world’s most demanding brands. Is it challenging? Yes. But it’s a challenge that brings us together, where support, collaboration and inclusiveness empower you with a feeling of belonging.
Bring your goals and ambitions. We give you the trust, independence, and flexibility to run your career your way. Our support will bring you opportunity.
Our evolution is happening now, let’s bring it—together.
What’s my next step
Hit the apply now button to get your journey started
We are an equal opportunity employer who stands by our Diversity commitment. We encourage applications from all candidates and do not discriminate against race, religion, national origin, gender, physical or mental disability, or age.
All great things start with a conversation, so please reach out to Megha at [email protected] for a confidential conversation. If interested in applying, please email a copy of your most recent resume to [email protected]
We welcome and encourage applications from people of all backgrounds and all aspects of employment at AMS are based on merit, qualifications, and business needs. We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please email [email protected] to let us know.
