Roles & Responsibilities
- Provide technical support to end users on Desktops, Laptops, Printers and Smartphones etc.
- Troubleshooting hardware related issues and replace parts if needed
- Troubleshooting software related issues and apply fix
- Provide corrective maintenance to System such as card access, CCTV, security, network, server systems etc
- Perform Install, Move, Add and Change activities
- Work with team members in completing job assignments
- Follow process to attend assigned jobs and escalate issues
- Arrange On-boarding and off-boarding users
- Any other tasks as assigned by the management
Requirements
- Strong technical skills in trouble shooting issues related to IT products
- At least 1 years of experience with end user support.
- Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
- Collaboration experience including knowledge of remote control of PCs
- Can work independently
- Fluency in both written and spoken English
- Able to go onsite and provide support as required
- To resolve IT issues at Outlets at shopping mall (orchard area).
- Salary will comensurate with experience
